1. No category

Ivonne Kuger
Head of Consulting
Efficient Airport Design and Start‐up ‐
Lessons learned from 20 years Efficient Airport Design and Start-Up
Lessons Learned from 20 Years of
International Airport Consulting
ORAT Conference ‘The Hive‘, Muscat, 25th March 2015
Ivonne Kuger, Head of Consulting, Munich Airport
Table of Content
Munich Airport – Brief Overview
From Design to Operations - Lessons learned
From Design to Operations – Requirements for Successful Airport Projects
8
© 2015 Flughafen München GmbH
Munich Airport
A Brief Overview
9
© 2014 Flughafen München GmbH
Munich Airport
At a Glance
Financials 2013
• Total turnover: 1.184,4 million €
• Aviation: 51% - Non-Aviation: 49%
• EAT: 98.6 million €
Traffic 2014
•
•
•
•
39,716,877 passengers
309,361 tons of cargo
376,678 ATM
91 Airlines serving 238 destinations
Infrastructure
• 2 Passenger Terminals with capacity of 25 Mio. Pax and area of
510,000 m2
• Cargo terminal and Aircraft Maintenance Area
• 2 parallel & independent runways with 4,000m length
Commercial Activities, Advertising and Events
• 154 shops and 48 restaurants; 4 Conference Centers
• Two hotels (5* Hilton and 3* Novotel)
• Public events, concerts, markets and promotion activities
10
© 2015 Flughafen München GmbH
Munich Airport
Best in Class International Hub
Consistently chosen as No.1 in Europe
and one of the best Airports worldwide
Full service Operator – all airport
services in-house
60 years of experience and expertise
of successful airport management
Strong focus on operational efficiency,
service quality and cost reduction
One of the most profitable airport
companies worldwide
Leading European Airport in NonAviation Revenue
We are the Airport of choice for 91 airlines serving 238 destinations in 68 countries.
11
Flughafen München GmbH / AirportAcademy Introduction
Munich Airport Project Experience
Airport Management & Consulting
Dusseldorf Int. Airport
Berlin Brandenburg Int. Airport
Brussels Int. Airport
Munich Airport
Heathrow Airport
Vienna Int. Airport
Barcelona Int. Airport
Moscow-Sheremetyevo Airport
Madrid Barajas Int. Airport
Kiev Int. Airport
Athens Int. Airport
Malaga Int. Airport
Istanbul Sabhia Göcken Airport
Los Angeles Int. Airport
Cameroon ADC
Delhi Int. Airport
ACSA Headquarter
Bangkok Suvarnabhumi Airport
Durban Int. Airport
Kuala Lumpur Int. Airport
Quito Int. Airport
Jeddah Int. Airport
Singapore Changi Airport
Brasilia Airport
Riyadh Airport
Hyderabad Int. Airport
Natal Airport
Bahrain Airport
Ashgabat Int. Airport
New Doha Int. Airport
Muscat Int. Airport
& Salalah Airport
Viracopos Int. Airport
Abu Dhabi Int. Airport
12
© 2015 Flughafen München GmbH
From Design to Operations
Lessons Learned
13
© 2014 Flughafen München GmbH
Lessons Learned
From Design through Construction to Operational Readiness
• Clear definition of airport plan of operations, functional criteria, KPIs and service levels are key
prerequisite for design and systems specification
• Stakeholder input reaches designers late or never
• Involvement of operational experts for design proofing and process quality is lacking
• Timely freeze in design is essential for on-time and on-budget delivery of the project
• Clear process and stringent control of design change management process enables project
delivery in time and budget
• Flaws in airport layout and design significantly increase start-up complexity
• Flexibility and long-term vision need to be integral element of design philosophy
14
© 2015 Flughafen München GmbH
Lessons Learned
From Design through Construction to Operational Readiness
•
Project focus is typically on construction and design issues, less on operational needs and future
service delivery (capex vs. opex)
•
Close alignment of construction and stakeholder readiness programme are a key success factor
in achieving project delivery in time and high quality
•
The ORAT programme should be run by an independent entity.
•
Constant and transparent sharing of information between Construction, Airport Operator and
Airport Stakeholders is essential
• Clear governance structure and ongoing involvement of upper management to get timely
decisions on solutions and mitigation measures
• Operational Preparation needs to start early to ensure readiness of operator and stakeholders
• Availability of operational resources is the biggest challenge for smooth transition
15
© 2015 Flughafen München GmbH
Lessons Learned
From Design through Construction to Operational Readiness
• Early involvement of operations experts to define the information requirements and to develop
operational documentation as basis for training of staff, certification and operations
• Alignment of operational processes between all stakeholders is key for a smooth start of
operations and high service levels beyond the opening
• Premature recruitment of staff is as risky as delayed onboarding.
• A well-timed decision on the opening methodology is essential however flexibility is important
• Timing and strategy for public announcement of an opening date should be well prepared and
agreed in the stakeholder community
• Operational Readiness depends heavily on technical and commercial readiness
• Proper risk assessment and risk management are vital for smooth transition
16
© 2015 Flughafen München GmbH
From Design to Operations
Requirements for Successful
Airport Development Projects
17
© 2014 Flughafen München GmbH
The Main Ingredient of Successful Airport Development Projects is…
COORDINATION
18
Firma / Vorname Name / tt.mm.jjjj
The Main Ingredient of Successful Airport Development Projects is…
COORDINATION
e
e
\ (.) kō- . o r-d - ‘ nā-sh n\
: the process of organizing people or groups so that they
work together properly and well towards one common goal
: the process of causing things to be the same or to go
together well
: the ability to move different parts of your body together
well or easily
Source: www.merriam-webster.com
19
Firma / Vorname Name / tt.mm.jjjj
COORDINATION
20
Firma / Vorname Name / tt.mm.jjjj
OR
21
Firma / Vorname Name / tt.mm.jjjj
AT
Munich Airport Coordination Model
Airport Core
Processes
Areas of
Development
Design
Passenger Services &
Terminal Operations
Facilities
Baggage Handling &
BHS Operations
End of Civil Construction
Project
Activities
Construction
Start of Operations
Coordination Phase
Handover
System Configuration
Construction
Defect Liability
Specification
Installation
Testing &
Commissioning
Concept
SOP
Alignment
Snagging
Handover
Systems
Ramp Services &
Airside Operations
Data Management &
Ressource Allocation
Airport Operations
Control
Information &
Documentation
Fit-Out
System Rollout
End-User
Concept
Mobilization
Recruitment
Training
Operation & Mainten.
Training and Trials
Human Resource
Concept Phase
SOP/SLA Development
Stakeholder Coordination Phase
Airport Security
Familiarization & Training
Aerodrome Safety &
Emergency Response
ORAT
Programme
End-user Trial Programme
Transition Programme
Facility Management
& Maintenance
IT Operations
22
© 2015 Flughafen München GmbH
Operational Takeover Coordination
Aerdrome Certification & Compliance
Post-Opening
Opening Support
Thank you
Contact Information