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Tourist Refund Scheme – Issuing Solution Guide for 1-in-1(S2)
How to issue a GST Refund Form?
1. To start,
a.Press enter from main screen. Screen will prompt for Global Blue Identifier
b. Ask if traveller has Global Blue (GB) card. If yes then
i.
select “Yes” option
ii. press F1 key and then swipe Global Blue Card in the magnetic stripe reader slot and proceed to step 2
c. If traveller does not possess a Global Blue Card then select the “No” option
2. Enter receipt number and press enter
3. Enter receipt date and press enter (by default, it is set to today’s date)
4. Select the goods category and press enter. Press “NEXT” or “PREV” button to navigate through the list of goods for selection
5. Enter sales amount for selected goods category and press enter
6. Enter quantity for selected goods category and press enter
7. Select “YES” if there are more goods to add and repeat step 4 to step 6 else select “NO”
8. Select “YES” if there are more receipts to add and repeat step 2 to step 7 else select “NO”
9. Enter tourist’s passport number and press enter
10. Select the passport issuing country from list of countries and press enter. Press “NEXT” or “PREV” to navigate through the list of countries for selection. If any country is not in the list, select “Other Country” and press enter
11. The GST Refund Form is printed when the transaction is successful
How to void a GST Refund Form?
1. Press “P3” or “P4” soft-key followed by “F2” to select Void Cheque
2. Enter TRS ticket’s Doc ID (barcode number) in full and press
3. Enter the total sales amount and press
4. Press to confirm
5. A confirmation message will be printed if the transaction is successfully voided
F1, F2, F3 and F4: To choose options
To input alphabets
To choose options, to scroll for selections
Enter button: to confirm action
Cancel button: to cancel action
Backspace/clear button: to delete last input
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Frequently Asked Questions(FAQs)
Question
Answer
What is the minimum
purchase amount?
Minimum purchase amount is MYR 300. You may
combine more than one receipt if the total purchase
amount is less than MYR300 only if the purchases
are made within the same store.
Why are there red marks appearing on the paper roll?
The red marks indicate that the paper roll is running low.
Open the cover to replace with new thermal paper roll.
Who should I contact if the system is faulty?
Or if I am not able to print GST Refund Form?
Please contact IRIS Global Blue Technical Helpdesk
Hotline: 03-89960466.
How to order Global Blue Contingency Forms?
Send an email to [email protected] or
call the Global Blue office: 03 2776 6927 to place
orders for Contingency GST Refund Forms.
Tourist Refund Scheme (TRS) Rules
A tourist shall be entitled to the refund of GST under the TRS if s/he satisfies the following conditions:
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S/he is neither a citizen nor a permanent resident of Malaysia and holds a valid international passport.
S/he is 18 years of age or above on the date of export validation.
S/he is a foreign diplomat leaving the country after completion of service in Malaysia and is in possession of a document from the
relevant diplomatic or consular mission stating that s/he is permanently leaving Malaysia.
S/he is not nor has been employed in Malaysia at any time in the 3 months preceding the date of purchase of the eligible goods.
S/he departs Malaysia by means of air transportation from one of the 8 international airports in the scope of the TRS.
S/he is not a member of the cabin or flight crew of the aircraft on which s/he is departing out of Malaysia.
S/he must have purchased the eligible goods within 3 months prior to the date of departure.
S/he must spend at least three-hundred Malaysian Ringgit (MYR300) (GST inclusive) at the same Approved Outlet. Accumulation of
purchases is allowed if purchases are made from the same Approved Outlet on different days.
S/he must take the eligible goods out of Malaysia to another country as accompanied (hand carried) or unaccompanied (checked-in)
luggage.
If s/he is entering or staying in Malaysia on a student pass, your entitlement under the TRS is like any other foreign tourist.
Non-eligble goods are:
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Wine, spirits, beer and malt liquor
Tobacco and tobacco products
Precious metal and gem stones*
Goods wholly or partially consumed in Malaysia (except for clothing/tax invoices to be maintained)
Goods which are absolutely prohibited from export under the written law
Goods which are not taken out as accompanied (hand carried) or unaccompanied (checked-in) luggage
*All Approved Outlets selling jewellery will be provided with Customs approved security bag with serial number.
Security bag to be provided by Federation of Goldsmiths And Jewellers Association of Malaysia (FGJAM).
For more detailed information please refer to Royal Malaysian Customs Department website:
Guidelines - http://gst.customs.gov.my/en/cp/Pages/cp_trst.aspx
Frequently Asked Questions - http://gst.customs.gov.my/en/rg/Pages/rg_trst.aspx
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