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The
Review
Anglicare Australia
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National Awards Consumer Directed Care Advocacy CEO Forum Aspect Paying
Attention Listening to everyone National Collaboration Drawing on our Diversity
Corporate image Royal Commission Sponsorships Special Interest Networks
The
Review
2014
Anglicare Australia
National Awards Consumer Directed Care Advocacy CEO Forum Aspect Paying
Attention Listening to everyone National Collaboration Drawing on our Diversity
Corporate image Royal Commission Sponsorships Special Interest Networks
Contents
Contents
Foreword3
CEO Forum
Executive Director
Kasy Chambers
Making friends and influencing
people
About Anglicare
Australia4
Australia School The size and reach of the Anglicare
Australia network
National Awards
5
The inspirational work of the
Anglicare Australia network
Consumer
Directed Care6
19
Listening to
everyone20
National
Collaboration21
Refreshing our visual identity
National award winner for
Excellence
Elizabeth Riders 22
13
The
2014
Review
Play and Learn
Support15
National award winner for
Excellence
ARBOR16
Honourable Mention for
Excellence
Equal winner: National award
for Partnership
Sponsorships33
The giving and the receiving
Early Intervention 35
Equal winner: National award for
Partnership
23
Our Place
Special Interest
Networks37
Connecting and innovating
National
Conference24
Educational Tutor
Aspect27
The latest national Anglicare
perspective
We Grow Them Up 28
Honourable mention for Innovation
Royal Commission 29
Guarding against institutionalised
abuse
36
Honourable mention for Partnership
National award winner for Innovation
Drawing on our Diversity
In the pursuit of evidence
Celebration of Life 32
Increasing ideas and possibilities
youth1109
Research Agenda
30
The key to Australia’s future
Corporate image
Speaking out for the most
disadvantaged
Paying Attention
The State of the Family report
National award winner for Innovation
Working in disability and aged care
Advocacy10
17
Page
38
National award for Individual
Volunteer achievement
Rental Affordability
Snapshot39
At a glance: overview of 2013
RAS research
Supporting Cairns 41
National award for Team Volunteer
achievement
Member list
Anglicare Australia network
42
Contents
Copyright 2014 Anglicare Australia
ISSN 2201-7097 (Print)
ASSN: A0034627W
ARBN: 110 532 431
ABN: 95 834 198 262
Design: Lora Miloloza
Anglicare Australia is a national network of locally grown,
governed and managed, faith-based social service agencies.
We are in it for the long term: committed to advocacy based on
experience and to working in partnership with local communities
and individuals, parishes and other agencies.
Anglicare Australia Inc
1st Floor
11 Edgar St
Ainslie ACT 2602
The Anglicare Australia member agencies provide assistance
to families, young people, the aged, the unemployed, and to
vulnerable and homeless Australians. They also work with
Indigenous Australians to overcome disadvantage.
PO Box 4093
Ainslie ACT 2602
Tel: (02) 6230 1775
Fax: (02) 6230 1704
Email: [email protected]
Web: www.anglicare.asn.au
Our preferred citation:
Photographs:
Front cover: Aged care resident, Bruce, and staffer, Antuan, enjoy the dancing
at one of the Celebration of Life events in Melbourne.
Previous page: St John’s Cathedral in Brisbane, where the opening service of
the 2013 Anglicare Australia National Conference was held.
Inside back page: A client of The Samaritans Foundation.
Anglicare Australia. 2014. Anglicare Australia Review.
Edn 2, 2014. Anglicare Australia: Canberra.
The Review is also available on the Anglicare Australia website
at www.anglicare.asn.au
Anglicare Australia
Page
2
Above: Anglicare Australia staff with Telstra National Manager – Accessibility,
Chief Sustainability Office, Corporate Affairs, Sue McAleer, at the Telstrasponsored Anglicare Australia National Awards in Brisbane in September 2013.
From left: Office Manager, Erin Clark; Deputy Director, Roland Manderson;
Policy and Research Director, Michelle Waterford; Media and Communications
Manager, Skye Owen; Policy and Research Assistant, Coco Ho; Sue McAleer;
Executive Director, Kasy Chambers and volunteer conference organiser,
Geoff Cameron. Absent from this photo but very much part of the team in 2013
is Gina Pinkas who worked with the Anglicare Australia network on the national
aged care reform process.
Contents
Page
Welcome to The Review, a reflection
of the year told through the eyes
and voices of Anglicare clients,
staff and communities.
Looking back across 2013, it’s hard to believe
that it was all one year! The lengthy election
campaign contributed to this feeling, certainly
ensuring anyone with anything to do with federal
politics was kept well and truly on their toes.
However, the sheer volume of work from the
Anglicare Australia network also makes it feel like
one very big year.
At Anglicare Australia we made some changes
to give us greater research and communications
capabilities. The results of both of these can
be seen in the following pages. We have a
strong belief in the veracity of good research
to drive service development for our members
and to strengthen our advocacy to government
and thought leaders. We also know that no
amount of research or transformational program
outcomes are strong enough if we are not able to
communicate them in such a way that they can
be translated, learnt from, adapted and adopted.
One of the strong themes of the Anglicare
network’s work is that of enabling the voice of
those with direct experience to come through.
This was personified this year in our election
campaign, giving voice to those who opinion
polls rarely seek out, yet whose lives are most
vulnerable to the whims of policy makers.
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3
The presence of a new government gives
us the opportunity to take up new issues
and to continue with previous ones in new
conversations. However, the pages of this
publication allow us the rare luxury of looking
inward somewhat and celebrating the sheer
volume of wonderful, truly life changing
programs, projects and individuals that make up
the Anglicare Australia network. You can read
stories about that work where we highlight the
examples through the winners and honourable
mentions of our awards.
It is a privilege to share the journeys of people as
they make courageous changes in their lives. For
those of us not directly involved at the frontline of
this work, it is our privilege to work alongside the
21,000 plus volunteers and staff that do this work
and together make up the Anglicare network.
Kasy Chambers
Executive Director
Contents
What does Anglicare do?
$$
13,769
The Anglicare Australia network comprises
41 agencies, with 36 members across every
Australian state and territory, and five associate
members in New Zealand, Papua New Guinea
and Singapore.
Page
staff
$950
7,403
million
budget
volunteers
421,961
clients
The Anglicare Australia Network
In every community
Anglicare Australia is a peak social advocacy
organisation that brings together over 40
individual member agencies from around
Australia, and seeks to engage with all
Australians to build communities of resilience,
hope and justice. We are joined in this work by
our associate members in New Zealand, Papua
New Guinea and Singapore.
Anglicare members are independent
organisations that provide social services in
their respective communities. They choose to
come together as part of the Anglicare network
to strengthen their effort in responding to the
multiple and complex needs of people and
families across Australia, to match local presence
to national strength and ultimately to bring
positive change to Australia.
Anglicare Australia, as a faith based organisation,
respects the inherent potential in every person.
We advocate at a national level and speak out
especially for those most disadvantaged in our
community. We do so through partnership and
collaboration with network members across
Australia, with special focus on using research
and evidence to influence social policies.
Through sharing resources, expertise and
practical experience, the Anglicare network is
well placed to understand the factors contributing
to deprivation and disadvantage, to develop best
practice principles to help individuals and their
families overcome social and economic barriers,
and to raise awareness of the importance of a
socially just and inclusive society.
With a joint budget of $950 million, the Anglicare
network has in the past year contributed to more
than 50 service areas in the community, catering
to specific or integrated needs of almost 422,000
people and supporting them to identify pathways
to participate meaningfully in society.
In our annual statistics collection, we asked
Anglicare members what they consider the top
three priorities in overcoming disadvantage in
our society. We see many of the same themes
returning this year with access to affordable
housing remaining the foremost priority, followed
by adequate income, and access to employment.
Anglicare Australia
4
Top three priorities
to overcome
disadvantage
We asked the Anglicare
network what they consider
the top three priorities in
overcoming disadvantage
in our society.
1
Affordable housing
2
Adequate income
3
Access to employment
Contents
Page
Anglicare Australia National Awards
With so many stories to tell about life-changing
programs, innovative services, community
enriching projects and inspirational people within
the Anglicare family, it is not surprising that the
Anglicare Australia National Awards program is
so successful.
Anglicare Australia was delighted to welcome
Telstra as sponsor of the awards in 2013. The
awards recognise the outstanding services,
programs and projects provided by Anglicare
agencies, as well as the volunteers who make such
a significant contribution.
The Anglicare Australia National Awards has
four categories. Excellence recognises particular
service or project or overall service provided by
an agency. Innovation acknowledges a program
activity for clients that yields exceptional results
which would otherwise not have been achieved.
Partnership credits a program or project that builds
and strengthens links. Volunteer Achievement
recognises exceptional service by an individual
or team that has significantly changed and
improved the quality of service to the client or work
environment of the agency.
The National Awards were celebrated during
Anglicare Australia’s National Conference in
September in a fabulous event at Rydges
Southbank, overlooking the city of Brisbane
and river. The judges were impressed with all
nominations, commenting on the diverse group
of winners and highly commended entrants. So
impressed were they, the judges said they would
happily have awarded every nomination received.
You will no doubt enjoy reading the stories of the
award winners and highly commended, which you
will find throughout The Review.
The Review
5
Contents
Page
Which way for consumer
directed care?
[clockwise from left]: Questions from the floor: Benetas Customer
Experience Manager, Amaya Munneke; participants at the miniconference workshop on consumer-centred care issues; Anglicare
Southern Queensland’s Regional Manager, Mental Health and Family
Services, Shane Farmer presents a question; Age Discrimination
Commissioner, Susan Ryan, answers a question from the floor.
Anglicare Australia
6
Contents
Page
There is a shift happening across the care industries towards
‘self-directed care’. The idea is that people living with a
disability, or who are aged, or ill, should – as much as they
are able – direct the care they receive themselves. About time
too, many would say.
However, for those involved in delivering such
care, it’s a complex thing. How do you establish
what kind of a budget people have, and what they
can get for that money? How can we help people
adjust to their responsibilities? What changes will
be required from organisations and staff?
Anglicare Australia organised a mini-conference,
A users’ guide… shaping consumer directed care,
for staff working in disability and aged care across
the network in Canberra in April 2013.
Disability ACT Executive Director, Lorna Sullivan,
reminded everyone of the reason this shift to
self-directed care is so important with a thought
provoking speech drawn from her experience
working with people with disability in New Zealand.
Other presenters over the two days included
experts from Anglicare network members including
The Brotherhood of St Laurence, Anglicare
NSW South, West & ACT and the Samaritans
Foundation. The conference finished with a forum
involving key national decision-makers in the
aged and disability sectors, including ministerial
advisors, senior public servants and the Age
Discrimination Commissioner, Susan Ryan.
Throughout the mini-conference, there was an
unmistakable feeling that the core element of
The Review
7
reforming service delivery in the care sector is the
centrality of the service user. And though reshaping
services to reflect that intention may be an
incredible task, it is one which Anglicare services
are wholly committed to and uniquely equipped for
with respect for the inherent potential of all human
beings and commitment to transformational
change at the heart of our values. It is one whose
time has come.
... the core element of
reforming service delivery
is the centrality of the
service user ...
Contents
“It was great to
meet and chat with
other services and
see where they are
at compared to
our service.”
Page
Rather than writing a conference report as a
record of events, a communiqué was distributed
to delegates, CEOs and other strategic
stakeholders, including relevant Ministers, as
a record of our intention. It outlined a strategy
for the Anglicare Australia network to become a
leader in the consumer directed care (CDC) field.
The communiqué was presented to the Anglicare
CEO Forum in June, which endorsed a ‘CDC
Champions’ group drawn from the network’s wider
membership. This group will be the key driver of
our activities in this area and is now laying the
groundwork for a national collaboration
on a shared values-based approach to selfdirected care.
Anglicare NSW South, West & ACT Disability Services Manager, Penny Parker, Disability Support Consultant, Livia Auer,
and Senior Manager of Community Aged Care at the Brotherhood of St Laurence, Lisa Rollinson, answer questions at the
Consumer Directed Care mini-conference.
The impact of homelessness is significant
with one in two hundred Australians
experiencing homelessness or being at risk
of homelessness each year, a quarter of
whom are young people.
Traditional responses to homelessness for
young people often establish patterns of
dependence on short term institutional care,
entrench the sense of hopelessness, and in
effect, train young people to a life of welfare.
The old-style shelters encourage reliance
rather than independence, are often unable
to support young people in learning the skills
necessary to live independently, prevent
them from maintaining their education and
compound the barriers to securing sustainable
housing.
Imagine the difference, either …
You arrive at a shelter or refuge and are told
about meal times, lights out and curfews,
advised of the rules and consequences of
actions, and then shown the communal
Anglicare Australia
8
Contents
St John’s Youth Service
WINNER
award for excellence (small organisation)
Page
Elevate Program and youth110
spaces, the bathrooms and your room. This is a
place where you are told what your obligations
are and what will be done for you.
Or …
You arrive at a modern apartment complex,
check in to your private quarters via the reception
area, are provided a choice of meals, asked if
you have any immediate needs and have an
appointment made with a support worker the
next day at a time that suits you. This is a place
that asks you what you need and when a worker
can meet with you to assist you with your longerterm requirements.
Welcome to youth110 and the Elevate program.
Elevate is an aspirational program that builds on
the capacity of young people who have no place
to call home. Shaped by the latest research on
youth homelessness, adolescent development
and best-practice, Elevate comprises an intensive
plan of care based on the strengths and needs
identified by the young participants, who are
now able to stay longer than at the old-style
emergency shelters, and explore opportunities
while the service continues to support them.
The program aims to strengthen the positive
attributes all young people have, with the
knowledge that in the right environment, with the
right support, all young people have a capacity to
succeed in achieving what they need.
youth110 is located in the UNO Apartment
complex in the Adelaide CBD. It provides
accommodation in 30 self-contained apartments
over four floors, and office space for 24-hour
care and case management support by St
John’s Youth Services. St John’s is a small
organisation that provides specialised services to
young people who are vulnerable and excluded.
Sean (not his real name), came to youth110 after being diagnosed with bipolar disorder,
histrionic personality disorder and agoraphobia, leading him to be socially withdrawn.
In his own words:
“I was surprised and really excited after seeing my own apartment. A space I could
re-evaluate my life and work on my goals. The first few weeks were tough. I find
myself sitting at 110 after a short amount of time and am happy with whom I am
and the things I have accomplished.
“Thank you so much to youth110, to the workers and my case manager. You have
all been so wonderful in giving my OWN space to learn.”
The Review
9
youth110 is the first youth crisis accommodation
service in Australia with the capacity to
accommodate young siblings, couples, families,
and single fathers with children.
The feedback from young people participating
in the Elevate program and living in youth110
has been overwhelmingly positive in relation to
safety, privacy, respect and amenity. Other clear
benefits include increased access to private
rental properties through greater confidence
gained while living at youth110, and the
acceptance of the service by Aboriginal young
people as a safe place to be.
[top left]: youth110 residents with a case worker.
[below]: the layout of a typical youth110 apartment.
Contents
Page
Speaking out for the most
disadvantaged
Anglicare Australia
10
Contents
Anglicare Australia’s mission is to engage
with all Australians to build communities
of resilience, hope and justice. Its first
goal is to influence social and economic
policy across Australia – to speak out, or
advocate, for those most disadvantaged.
In looking at Anglicare Australia’s advocacy, the
key features of 2013 were the federal election in
September, the year-long lead up to it, and the
establishment of the new government in the last
quarter of the year.
Anglicare participated
publicly, and behind
the scenes, in
many government
consultation processes.
At the ACOSS launch of the 2013 Australian Community
Sector Survey at Parliament House (L to R): John
Falzon (St Vincent de Paul Society), Jennifer Clarke
(Homelessness Australia), Tessa Boyd-Caine (ACOSS),
Eddy Bourke (Community Housing Federation of
Australia), Roland Manderson (Anglicare Australia)
and Kelvin Alley (Salvation Army).
In the first half of the year the Gillard government
worked hard to put as much of its program in place
as it possibly could. And so Anglicare Australia
participated publicly, and behind the scenes, in
many of the Government’s formal consultation
processes over that time and added to the debate
around other initiatives.
The Government’s engagement with the National
Aged Care Alliance allowed Anglicare network
experts to contribute to sector advice requested by
Government, as it sought to implement promised
changes in a timely manner. Anglicare Australia
also addressed the Senate committee scrutinizing
the aged care reform legislation, advocating for
sustainable change.
Anglicare Australia took the opportunity of a
Senate inquiry into the Social Security Amendment
(Supporting More Australians into Work) Bill 2013
to draw attention to its extensive work highlighting
the failings of job creation and income support
system across Australia, and calling for a real
commitment to equity and opportunity.
More specifically, Anglicare Australia’s submission
to the Department of Education, Employment
and Workplace Relations’ Employment Services
- building on success issues paper took a social
view of employment, offering evidence in support
of a whole person approach to employment
creation: with the responsibility shared between
employees, employers, government and the
various support providers to build meaningful work
opportunities for those otherwise trapped on the
fringes of society.
Executive Director Kasy Chambers’ membership
of the Government’s Not-For-Profit Reform Council
allowed Anglicare Australia to influence the raft of
reforms occurring in the charities and not-for-profit
area. The Government’s reforms, with a focus on
reducing red tape and enabling more respectful
The Review
11
Page
relationships between government and nongovernment partners, will drive better outcomes for
clients and communities.
Later in the year, the lead up to the election
created an intensely competitive environment
regarding the policies of all major parties, and
space for a number of other contesting voices.
a high profile
position championing
… more affordable
rental housing ...
Not surprisingly however, the key contest was
over the apparent strength and direction of Labor
and the Coalition parties, rather than their policy
positions per se.
Drawing on its annual Rental Affordability
Snapshot, Anglicare Australia adopted a high
profile position championing strategies to deliver
more affordable rental housing, and attended
the launches of the Australian Council of Social
Service and Australian Greens housing initiatives,
alongside interested groups and advocates
such as St Vincent de Paul, Community Housing
Australia, the Property Council of Australia, The
Salvation Army, Homelessness Australia and
Australians for Affordable Housing.
In stark contrast to the 2010 federal election,
housing was established as an issue in this
campaign; with outcomes including recommitment
to halving homelessness by the Labor Party,
a comprehensive policy approach from the
Australian Greens, and recognition by the Coalition
that there is a national issue of housing supply.
Contents
Other collaborative campaigns Anglicare Australia
supported and connected with included support
for needs based school funding; agitation for a full
inquiry into the extent and impact of mental
ill-health; an end to rationing of aged care; and
the growth in child poverty due to inadequate
income support.
Nonetheless, as Anglicare Australia – among
others – argued in its contributions to the
campaign, the interests of the poorest and most
disadvantaged citizens were largely ignored by
both the major parties and the media analysis of
the contest.
As a network, Anglicare Australia’s major exercise
in advocacy during the election campaign was a
postcard survey asking clients what they thought
of the federal election campaign and the future
they hoped for Australia. The findings identified
housing, secure employment and education as
key issues the people Anglicare works with
believe should (and could) be addressed. You
can read more about that project elsewhere in
this publication.
Anglicare Australia also sustained a Twitter
connection throughout the campaign and Deputy
Director Roland Manderson wrote a blog reflecting
on election issues of the day.
While it is hard to measure the impact of playing a
role in election campaigns, some integrity comes in
retrospect with putting key positions on the record.
Anglicare Australia
12
Page
Since the election of the new Government most
advocacy activity has been about setting up face
to face meetings with Ministers, Shadow Ministers
and their advisors, and putting in their hands the
2013 State of the Family report, Paying Attention.
The publication explores the fundamental link
between the mission of Anglicare Australia
member organisations and their connection to
the people with whom they work.
In addition, the Commission of Audit, established
by the Government primarily to look for
unnecessary expenditure, provided Anglicare
Australia with an opportunity to argue afresh for
the social policy priorities and principles that
would protect the most vulnerable members of
our society. In its Budget submission at the end
of the year, Anglicare Australia more specifically
championed the kind of immediate initiatives
these policy priorities required.
Contents
Anglicare Australia advocates for the people its
members work with. It also works in partnership
with member organisations, with other Not-ForProfits and with the Government itself in developing
social policy and analysing the impact of existing
programs. It needs a strong but not a strident
voice if it is to be effective in all these areas. After
a year of divisive politics, and now with a new
Government, Anglicare Australia’s immediate goal
is to ensure that hard won commitments to
including most marginalised members in our society
are sustained across this time of change.
[top left]: Anglicare Australia Executive Director,
Kasy Chambers (centre) at the launch of the ACOSS
Family Payments Report at Parliament House.
[bottom left]: Chair of the Anglicare Australia Council and
Anglicare Tasmania CEO, Bishop Chris Jones, with former
Minister for Mental Health and Ageing, Social Inclusion
and Housing and Homelessness, Mark Butler.
[below right]: Anglicare Australia Deputy Director,
Roland Manderson with then Shadow Minister for Families,
Housing and Human Services, Kevin Andrews, at the launch
of the State of the Nation publication.
2 Sept
Election Blog: social justice, the fourth
estate, where have they gone when we
need them?
http://bit.ly/10jxPNA #auspol #ausvotes
Page
In the pursuit of
evidence
A core goal of Anglicare Australia is to influence social and economic policy as it
relates to those people that use Anglicare network services. Another is to build
the capacity of the social sector, to inform and promote good practice. Anglicare
Australia can be successful in neither of these without the use of evidence.
A long-term advocate for evidence-informed
policy, Anglicare Australia has developed
submissions, reports and position papers
based on the literature and field experience of
Anglicare network members. In the past few
years, Anglicare Australia has shifted from
being a passive consumer to a quality producer
of evidence, informing national debates with
research undertaken by the network.
Regional areas are too
expensive for people
living on a government
payment.
Through working with Anglicare’s specialist
Research Network members and other members
more broadly, Anglicare Australia’s capacity
to conduct research and produce evidence
has grown. The success of the annual Rental
Affordability Snapshot has been testament to its
growing reputation as a purveyor of evidence.
A major shift occurred in 2012 with the release
of the State of The Family report, Not Enough To
Eat, which was produced off the back of
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13
Australia’s first ever exploration of issues of
food insecurity. With more than 590 in-depth
qualitative interviews conducted across the
country, this was the first real signifier that the
Anglicare Australia network was capable of
producing evidence of a scale and reach to
shift discourses.
Anglicare Australia has since formalised this
capacity by establishing a Research Agenda,
which sits alongside its Strategic Plan and maps
out its role as an architect of quality evidence.
This will better inform
the way we work with
young people ...
In 2014, the Anglicare Australia network will
be undertaking a nationwide study of the
mechanisms that effectively support young
people through key transitions in their lives
and contribute to a sense of their belonging
in community.
Contents
Page
This will better inform the way we work with
young people in our services and can influence
policy-makers when they are making funding
decisions about service delivery.
From building capacity within the network to
conducting its own research, and translating and
disseminating the results, Anglicare Australia is
now actively pursuing evidence as a mechanism
to better achieve its goals.
29 Apr
2013 Anglicare Australia Rental
Affordability Snapshot: less than
1% of listed properties affordable
for Newstart recipients.
Listening to everyone postcard campaign (see page 20)
– Word Cloud of people’s responses
... based on
conversations
around the
seasons and
hunting for
bush tucker ...
Anglicare Australia
14
Contents
Anglicare Northern Territory
WINNER
award for excellence (large organisation)
Page
Play and Learn Support (PALS)
Evidence shows that active engagement
in the early years of a child’s development
will improve their health, wellbeing and
productivity, and Anglicare Northern Territory
is supporting the Indigenous communities of
East Arnhem Land to ensure their children
have the best possible start in life.
Anglicare NT’s Play and Learn Support (PALS)
resource kit has been duly recognised for
supporting the families and caregivers of children
between birth and three years of age with
positive and developmentally appropriate
learning experiences.
Launched at the 2012 We Grow Them Up
Learning Festival in Darwin, the PALS kit
has been developed, trialled and enhanced
since 2006.
The kit was primarily designed for Aboriginal
women meeting in Playgroups in the remote
communities of the Groote Eylandt Archipelago
and East Arnhem Land, with a specific focus on
addressing developmental delays and supporting
families of children at risk of abuse and neglect.
A culturally meaningful tool, the PALS kit’s
construct is based on conversations around
the seasons and hunting for bush tucker. This
picture-based resource transcends barriers of
differing cultures and traditions, drawing on the
ecological and cultural knowledge and strengths
of the families engaged in them.
It provides the foundation to understand a
child’s physical, social, emotional and cognitive
learning processes.
During the training sessions, productive
discussions are held about critical periods
of childhood development and expected
developmental milestones, such as when children
learn to move their bodies, use their hands
and objects, talk, connect to others, look after
themselves, think and understand.
Due recognition is given to families of children
who are at risk, as they are often living in
circumstances where they are vulnerable to the
impacts of health challenges, violence, family
instability, social dysfunction and
social displacement.
Although developed for use with families in
East Arnhem Land, the value of the kit has been
recognised by early childhood providers in
other parts of the Northern Territory, and other
jurisdictions throughout Australia. In some of
these locations the kit has been adapted, with
local hunting images used to contextualise
the resource.
Since the kit’s official launch, training and
mentoring has been provided to 24 remote
Aboriginal playgroups and creche workers, six
family skills facilitators, 90 mainstream service
providers, and 30 caregivers and families
of children at risk across remote East
Arnhem communities.
The Review
15
Twenty five service providers from other parts of
the Northern Territory and 50 national conference
delegates have also received orientation training
in the kit.
To date, Anglicare NT has received positive
feedback from a range of medical and allied
health professionals, as well as the families and
caregivers who have benefited from its teachings.
Parents have reported feeling more empowered
to manage their child’s challenging behaviours
after the discussions and others feel more willing
to engage with mainstream services with the
understanding their personal experience and
understanding will be heeded and respected.
[left and right]: Delegates at the We Grow Them Up
Learning Festival at the launch of the Play and Learn
Support resource kit.
Contents
BLE
RA
Anglicare Western
Australia
U
ONO
MENTION
H
award for excellence
Page
ARBOR
No-one truly understands the impact of
tragedy unless they’ve been through it
themselves.
The success of Anglicare Western Australia’s
ARBOR (Active Response Bereavement
Outreach) program is factored around the support
of volunteers who have themselves experienced
bereavement by suicide. Those volunteers soothe
and support people going through bereavement,
and help them to manage issues resulting from
their pain.
Suicide remains the leading cause of death
among Australians aged between 15 and 34
years, and the impact of losing someone to
suicide can be intense and overwhelming.
The nature of bereavement through suicide
is profound and traumatic grief, and this
intensifies at specific points in the bereaved’s
journey. ARBOR’s early engagement following
bereavement and support during key points
(3, 6, 9, 12 and 24 months) are crucial to
reducing the stigmas and isolation associated
with suicide bereavement.
Suicide is not a singular
tragedy, it has multiple
consequences.
Suicide is not a singular tragedy, it has multiple
consequences. People who have experienced
the suicide of a loved one are more likely to
suffer from depression, anxiety, and other mental
health complications.
As mentioned earlier, ARBOR’s trained peer
supporters are volunteers who have experienced
bereavement by suicide and want to help others
through similar situations. These volunteers
are able to share their experiences with the
newly bereaved, providing a sense of hope,
which is proving invaluable.
ARBOR was established in 2007. It is a
‘postvention’ service that offers professional
Aboriginal and non-Aboriginal suicide
bereavement counselling, including initial home
visits, individual and telephone counselling,
a volunteer peer support program, psychoeducational support, education groups and
critical stress debriefings.
Outside the procedural support, ARBOR hosts
regular memorial services and events to give
the bereaved an opportunity to get together and
remember those they have lost. These events are
invaluable to participants who are often feeling
isolated and sometimes dishonoured, and it gives
them the opportunity to connect with others and
strengthen their support networks.
Anglicare Australia
16
Walk Through the Darkness is a symbolic event
where participants and ARBOR staff walk through
the city of Perth up to Kings Park and watch the
sun rise over the city while citing messages of
hope and reflection. Another memorial event for
the bereaved uses the eucalypt tree as a symbol
of strength and hope.
A workshop, Grieving Aboriginal Way, has
been developed specifically for those working
within Aboriginal communities, to improve their
knowledge of the Aboriginal culture around
grieving and their skills in service provision.
Almost 200 professionals from various
community organisations have attended the
workshops, which are offered at least once
a month.
And through Anglicare WA’s Emergency Relief
program, ARBOR is able to offer on first contact,
home support packs for Aboriginal families in
order to support the family’s basic needs and
provide supplies to cater for the extended family
and community that will visit the home to pay
their respects.
In 2013, Anglicare WA signed the One Life Silver
Pledge, highlighting the organisation’s recognition
of the importance of suicide prevention initiatives.
ARBOR memorial service.
Contents
Page
Making friends and influencing people
Twenty Anglicare chiefs braved the
Canberra winter chill to attend the
annual Anglicare Australia CEO Forum
in June, which was once again a great
success. It particularly provided beneficial
opportunities for a number of newer CEOs.
The first day opened at University House with a
welcome to country by Aunty Violet Sheridan, a
Ngunnawal Elder who grew up in her mother’s
country, Yass NSW. Participants then introduced
themselves, their organisation and one highlight
from the previous month.
Highlights included the development and
successful implementation of a foster care
marketing strategy (Anglicare NSW South, NSW
West & ACT); the opening of a disability respite
cottage by former Prime Minister John Howard
(Anglicare Sydney); winning the Dorothy Award
for Inclusive Service Delivery for the LGBTI
community (Glenview Community Services); the
new Anglicare Victoria newsletter; the opening
of the Marooloo Project in Derby (Anglicare WA)
and the establishment of an MOU with major
pharmaceutical organisations to identify actual
jobs for which young people could be trained
(E Qubed).
After a session preparing questions for Parliament
House the following day, Anglicare Australia
delivered presentations on National Collaboration,
Consumer Directed Care proposals, the Anglicare
Australia Research Agenda and the 2013 Federal
Election Strategy.
Executive Director of Disability ACT, Lorna Sullivan,
addressed the CEOs over dinner and spoke about
her experience in person centred care and why it is
so important. In her second speech to an Anglicare
Australia audience, Ms Sullivan once again
touched the hearts of all present by inspiring us to
step into the shoes of those we serve.
The Review
17
Anglicare Australia network CEOs (Standing L to R):
Karen Crouch (Anglicare Southern Queensland),
Rev David Peak (E Qubed), Ian Roberts (Anglicare North
Queensland), Wendy Malycha (St John’s Youth Services),
Todd Yourell (CASPA), Rev Peter Sandeman (Anglicare South
Australia), Bishop Chris Jones (Anglicare Tasmania),
Estelle Graham (Anglicare North Coast), Lucy O’Flaherty
(Glenview Community Services), Jeremy Halcrow (Anglicare
NSW South, West & ACT), Lauren Bean (St Luke’s Anglicare),
Grant Millard (Anglicare Sydney) and Suzie Christensen
(Anglicare Central Queensland). (Sitting): Ian Carter
(Anglicare WA) and Cec Shevels (Samaritans Foundation).
On day two, we assembled in a Committee Room
at Parliament House, courtesy of Minister Macklin.
There were 10 Ministers, Senators and Shadow
Ministers engaged actively with CEOs, voicing their
thoughts and concerns on various policy fronts.
The mood and disposition of those politicians
would be reflected upon the following week, after
the dramatic leadership spill just seven days later.
Contents
Page
Politicians in attendance that day were:
• K
evin Andrews – Shadow Minister for
Families, Housing and Human Services
• M
itch Fifield – Shadow Minister for
Disabilities, Carers and the Voluntary
Sector; Manager of Opposition Business
in the Senate
• M
ark Butler – Minister for Mental Health
and Ageing; Minister for Social Inclusion;
Minister Assisting the Prime Minister
on Mental Health Reform; Minister for
Housing and Homelessness
• Wayne Swan – Deputy Prime Minister
and Treasurer
• J
enny Macklin – Minister for Families,
Housing, Community Services and
Indigenous Affairs
• S
enator Rachel Siewert – Australian
Greens Whip
• S
enator Concetta Fierravanti-Wells
– Shadow Minister for Ageing; Shadow
Minister for Mental Health
• M
alcolm Turnbull – Shadow Minister for
Communications and Broadband
• S
enator Kate Lundy – standing in
for Brendan O’Connor, Minister for
Immigration and Citizenship.
• B
ill Shorten – Minister for Employment
and Workplace Relations; Minister for
Financial Services and Superannuation
Australia School
In Australia, life skills training for
newly arrived migrants from a refugee
background is usually voluntary and
involves sitting in a classroom talking in
English all day and assessment via tests,
exams or role playing.
This is not the case at Anglicare North
Coast’s Australia School in Coffs Harbour.
Intelligent branding and marketing, flexible and
relevant delivery and innovative approaches
to assessment underpins Australia School’s
impressive success.
Participants learn competency-based
education and life skills in bilingual and
non-traditional learning environments so they
can adapt to life in Australia and become
independent. Curriculum topics include
safety, money and household management,
Australian law, health, education, transport,
accommodation, youth issues and job
services.
Ministers, Senators and Opposition members
thanked the Anglicare organisations for their
important work in social welfare, with some
emphasising the high esteem in which the Anglicare
network was held within Parliament House.
Anglicare Australia extends its appreciation to all
who gave their time generously to the CEO Forum
and to our member CEOs for contributing to such a
successful forum.
Anglicare North Coast
15 May
Whilst it is no surprise there was
no increase for Newstart, it is
still bitterly disappointing, says
Kasy Chambers.
Anglicare North Coast Migrant Services
Manager, Louise Carter said that early on in
service delivery, they changed the name of
the program from Humanitarian Settlement
Services Orientation to Australia School,
and immediately noticed an increase in
participation – from 60% to over 90% of
eligible clients.
“Refugee settlement in regional Australia is a
tricky business,” Louise said. “The workload
Anglicare Australia
18
Contents
WINNER
award for INNOVATION (small organisation)
Page
An increase in
participation
from 60% to
over 90%
of integrating new arrivals falls to service
providers and because regionally-based migrant
communities are small, Australia School will
often have in a class, a group of mixed gender,
ethnicity, language, ages and abilities.
“The school’s clients are busy people whose
lives have been put on hold for many years and
more than anything, they want to ‘get on with
it’. Our alternative to a classroom environment
is having lessons elsewhere, such as on buses
on the way to work, in playgroups with young
children present and in family groups in
clients’ homes.
“This redeveloped delivery strategy moved
competency rates from 65% in the first three
months post-arrival to over 95% within the same
time frame.”
Anglicare North Coast also revisited its
assessment strategies. Instead of exams, tests
and role playing, the competency of participants
was demonstrated in real life situations.
Managing the task in the real world dramatically
shifted the sustainability of the program
outcomes, the impact on other services and the
broader community.
Australia School has a number of partnerships
in the delivery of its curriculum, including TAFE
(school holiday programs), the local Anglican
Parish (swim classes), local Surf Lifesaving
clubs (surf safety classes) and with police,
fire, ambulance and SES (emergency
services classes).
Graduates of Australia School are integrating
into life in Coffs Harbour more quickly than in
The Review
19
the past and with less reliance on other service
providers. Real estate agents use the school’s
graduate certificate as a tenancy reference,
education providers say they can better assess
and determine long-term vocational goals,
and clients are getting jobs after attending
the school’s employment class, with
employers commenting on the sound
proficiency of applicants.
“What we are most proud of is that we didn’t just
do what was required, but strived to be better,
to do more, and to help our clients achieve their
potential,” Louise said. “We believe that Australia
School reflects our commitment to excellence, to
innovation and to sustainable social change.”
Australia School students participate in the Working in
Australia – Blueberry Harvesting Class.
Contents
Integrity, security and wellbeing key to
Australia’s future
In the lead up to an election, so many people’s
voices are unheard. Those voices usually belong to
the overlooked, the disregarded and the ignored.
Page
willing to keep their election promises in working
towards the betterment and wellbeing of the
Australian people.
Security in some form or another was a key issue
on the postcard responses - ranging from housing,
employment and food security to crime and safety.
“We know we can’t magically fix our clients’ priorities overnight,
but we do hope to give some weight to the issues people raise
and perhaps even put pressure on political election debate.”
Anglicare Australia enabled the voices of those
people in the lead-up to the 2013 federal election
in a most eye-catching and creative way.
Wellbeing into the future was also high on the list,
with a focus on social justice and equality
for everyone.
A postcard featuring a painting by Michael
Leunig titled All Shall Be Well, was produced
and distributed to clients as part of the Anglicare
Election Campaign, Listening to everyone.
Twenty-five network members across Australia
asked their clients to answer two important
questions: what was important to them in the
election, and what changes would make life better
in Australia.
Postcard participants raised immediate concerns
over issues of everyday life, including economic,
housing and employment security, as well as
health and social wellbeing.
An online version of the postcard was made
available on the Anglicare Australia website,
and video vignettes of clients responding to the
postcard questions were produced and promoted
through YouTube and Anglicare member websites.
The postcard findings released in August 2013
were that clients wanted truthful policy-makers
Anglicare Australia
20
Contents
Page
National
Collaboration
Concerns relating to Australia’s future included
housing, health, employment, education and
economic security.
6 Aug
Retweeted by Anglicare Australia
Anglicare WA ‫@‏‬AnglicareWA
#mysay13 #auspol What is important
to you this election? “Equality for all
Australians...” Have your say online
http://ow.ly/nF1j3
The Anglicare Australia network has
always been about working together.
And the whole is truly greater than the
sum of its parts.
That is the definition of ‘Gestalt’, an early twentieth
century school of psychology. It is also the aim of
the collaboration work of the Anglicare Australia
network. This work has become more focussed
over the last two years as we seek to accelerate
and enable the ways in which members work
together, in groups and across the whole network.
A national collaboration working group has been
formed to help in communication, look for new
ideas and amplify the work already happening. In
addition to setting a culture of collaboration, this
group will also be working on the more detailed
and less organic task of setting up a legal vehicle
to allow joint and even national tendering.
Collaboration stretches from formal partnerships
between members, preferred provider
relationships and national projects such as the
Rental Affordability Snapshot, to exploration
of best practice research in key areas and the
development of marketing materials - the list is
seemingly endless.
In releasing the postcard results,
Anglicare Australia Executive Director,
Kasy Chambers, said, “We know we
can’t magically fix our clients’ priorities
overnight, but we do hope to give
some weight to the issues people
raise and perhaps even put pressure
on political election debate.”
It has always been the work of Anglicare Australia
to act as a catalyst in these collaborative efforts
and it is an organic and exciting part of its role as
each piece of collaboration exponentially increases
the ideas and possibilities available to the network
by generating its own energy and spin offs.
The Review
21
Contents
Page
Refreshing our
visual identity
Anglicare Australia is constantly
evolving in response to the external
environment and in reflecting its
network. We are growing, and our focus,
particularly in research, policy, and
communication, has grown with us.
Reflecting on this evolution, Anglicare Australia
felt it was time to refresh its visual identity to
present a more clean and professional image
that was easy to recognise and reproduce.
The original Anglicare Australia logo has been
around for a long time and was increasingly
being described as ‘old fashioned’ and even
‘slightly aggressive’ in its use of capital letters.
In August 2013, Anglicare Australia unveiled a
more contemporary and current visual identity,
with a new typeface for the organisation’s name
and additional colour via the petal image.
These fresh, colourful petals symbolise
inclusivity and a ‘nod to the old and new’, while
their arrangement recognises the provenance
from the Church. They also capture the spirit
and optimism of Anglicare Australia, and the
enthusiasm of our staff and network.
... enjoy riding and love working together
to give back to the community.
Anglicare Australia
22
Contents
Anglicare South Australia
WINNER
award for INNOVATION (lARGE organisation)
Page
Elizabeth Riders Committee
In 2008, young Elizabeth Skate Park
enthusiasts in Adelaide’s City of Playford
wanted to get involved with the Youth Week
skate competition, and wanted to encourage
more young people to access their skate park
and get active in their community.
So with support from Anglicare South Australia
and the City of Playford Council, the Elizabeth
Riders Committee (ERC) was established.
Today the committee of volunteers aged between
12 and 20, manage their own massive Youth
Week skate competition, run workshops in
BMX, scooter and skateboard skills, and deliver
presentations to South Australian communities
on how to involve young people in recreational
planning and youth-led volunteering activities.
Although many young people in the City
of Playford come from families with low
incomes, low educational attainment and high
unemployment, the amazing members of the ERC
are realising the City’s 2011-16 Youth Plan vision
that ‘young people have the power to make what
they want happen’. They enjoy riding and love
working together to give back to their community.
Anglicare SA youth worker, Amy Gascoigne,
works closely with the ERC members and says
they have tackled a number of issues within
the community, including abolishing skate park
violence with positive role-modelling and leadership, encouraging healthy eating and
promoting the wearing of helmets on the road.
“Another key attribute of the ERC is that
members are able to identify ‘at risk’ young
people who need support and help them to feel
comfortable and confident to access services to
tackle individual issues,” Amy said.
The mentors in the ERC are chosen based on
natural leadership skills. One young mentor
said his involvement “has built my confidence
for when I go to interviews for jobs and school
meetings” and another said that “in the time that
I have been in the committee I have got a lot less
Viewed as role models and experts in driving
positive change, ERC members have worked
hard over the years to make the Committee
self-sustainable by charging a fee for workshops
and presentations.
The Review
23
embarrassed and I am not shy to go up and
talk to people and meet them. I have got a
lot better in school and have been a better kid
to others and I am a lot more responsible to a
lot of things”.
Now, after five years of activity the ERC can claim
credit for over 2,750 young people and their
families attending annual skate competitions,
more young people using the park due to
the presence of ERC members, an improved
perception of the young people of Elizabeth and
increased community pride.
[left]: Elizabeth Skate Park enthusiasts.
[below left]: Elizabeth Riders Committee member.
[below right]: Members of the Elizabeth Riders Committee
at the annual Youth Week skate competition.
Contents
Drawing on
our Diversity
Organising a stimulating, informative and
entertaining conference every year is a
huge task. So it was particularly satisfying
to receive such supportive feedback
following the 2013 Anglicare Australia
National Conference in Brisbane, themed
Drawing on our Diversity.
The quality of speakers and the inspiring line-up
of presentations and workshops were fundamental
to the conference’s success, and the 200-strong
delegation certainly welcomed the comprehensive
program.
Former Executive Director of the Centre for
Policy Development, Miriam Lyons, was a crowd
favourite. She spoke about the need to broaden
ideas of a society’s success beyond simple
economic measures, such as GDP, and the role
that networks like Anglicare play in helping to drive
governments towards this, especially in the light of
the election result.
In his John Roffey Lecture, Australia’s second
longest serving Bishop, Andrew Curnow, spoke
about the future of faith-based agencies in a ‘Big
Society’ and the importance of sustaining rigorous
Anglicare Australia
24
Page
faith-based connections between diocese and
Anglican welfare agencies. Reviewing Bishop
Andrew’s lecture in light of the current political
environment, it is interesting to note that he
warned us to be mindful that the not-for-profit
sector is under pressure and to be on the watch
for changes to welfare. Citing an article from
an international Catholic Weekly, he referred to
upheavals in the United Kingdom where “the
‘saving’ of 28 billion GBP will be simply taken
from the pockets of the poor”.
To inject some levity into the program, a media
panel provided interesting observations on the
lead-up to and result of the 2013 federal election.
The politically experienced panellists were former
federal press gallery journalist and current deputy
editor of the Brisbane Times, Danielle Cronin,
former foreign correspondent and current senior
Contents
ABC journalist, Peter McCutcheon, and national
affairs editor at Brisbane’s Courier-Mail,
Dennis Atkins.
Workshops and presentations explored a variety
of issues on the ‘diversity’ theme. A number of
the sessions presented the journey of Anglicare
agencies implementing new and innovative
programs, while others were more interactive
workshops drawing on the contributions of
those present.
Collaboration was a key theme on day one, with
successful internal partnership stories told by
Work Ventures and EQubed, and Anglicare Sydney
and St Luke’s Innovative Resources. External
partnerships also featured, and one particular
stand-out was the Elizabeth Riders’ Committee,
which won an Anglicare Australia Innovation award
later that night.
A media panel
provided
interesting
observations
on the 2013
federal election.
Page
[from left]: The Welcome to Country at the National
Conference was performed by Maroochy Barambah of
the Turrbal-Gubbi Gubbi people; keynote speaker,
Dr Sally Goold; conference presenation; keynote speaker,
Miriam Lyons.
The morning of day two provided another
interesting mix: diversity in health care,
communicating with Aboriginal communities,
education and service delivery. The Reverend
Doug Edmonds’ presentation on the Mysterious
Case of the Anglican Church was a particularly
well received introduction to Anglicanism and the
Anglican Church.
In the afternoon there was a focus on our ageing
population, including music therapy for dementia
patients, as well as the importance of handson experience for tertiary students, socially
responsible procurement, and the challenges of
The Review
25
Contents
distance in providing services in rural and remote
Australia. The presentations by our New Zealand
friends from The Selwyn Foundation were
particularly poignant.
Presentations on the last day of the conference
focused on Indigenous diversity, working with
children, the experience of real consumer directed
care and models to better support aged care.
There were opportunities to enjoy the local cafes
and restaurants in the Southbank area and
entertained at the Brisbane Festival, which, we
imagined, had been organised to coincide with the
conference.
A photo slideshow of the national conference
and the awards can be viewed on the Anglicare
Australia website.
The conference also provided the perfect
opportunity for members of nine Special Interest
Networks to meet face-to-face over the three days.
Of course, the conference was not all hard work.
There were plenty of opportunities for delegates
to network and they were entertained at the
Australia National Awards presentation, the official
conference dinner and regaled by a variety of local
entertainers throughout the event.
Page
[top left]: Delegation participation with the Embers
Women’s Choir.
[top right]: Conference delegates enjoy drinks at the
official dinner.
Anglicare Australia
26
16 Sep
Kate Frieberg Pathways to Prevention:
evidence that supporting families
can make a huge difference to kids’
outcomes. Evidence informed
Contents
monthly newsletter
Get the latest national Anglicare
perspective through Aspect.
Aspect is Anglicare Australia’s online newsletter, distributed to subscribers at the end of each month.
A quick and enjoyable read, Aspect delivers short, snappy stories (and fabulous photos) on national office activities,
features the tremendous work of Anglicare agencies around Australia and delivers updates on the work of the
Special Interest Networks.
Our Executive Director’s editorial is always pertinent, thoughtful, and a good read.
Regular monthly features include the latest research and resources relevant to
Anglicare members, important Government policy decisions and activity, events
of interest to the Anglicare network and sector events.
To give Aspect that extra pip, each month we spotlight a particular Anglicare
network member, highlight a national collaboration project or include an interesting
Anglicare infograph.
Subscription is via our website homepage on
www.anglicare.asn.au
The Review
27
Page
Contents
Page
award for INNOVATION
Anglicare Northern Territory
We Grow Them Up
East Arnhem Land in the north-eastern corner
of the Northern Territory covers 33,425 square
kilometres of one of the largest Aboriginal
Reserves in Australia and is known for
its isolation.
Initiated and developed by Anglicare
Northern Territory’s Communities for Children
East Arnhem in 2005, the festival attracts
participants from remote communities all
across East Arnhem Land.
It is also home to the Yolngu Aboriginal people,
one of the largest Indigenous groups in Australia,
and one who have succeeded in maintaining a
vigorous traditional Indigenous culture.
The festival’s objective of ‘sharing knowledge
and learning from each other’ is achieved by
the exchange of ideas and experience from
individuals and teams working in remote
communities. It provides the foundation for the
sharing of good practice work with clients, such
as children, young people, women and men, and
for those in leadership and service delivery roles.
Every two years, people from the remote
communities across East Arnhem Land gather
together for two days, and share and celebrate
approaches to raising children at the We Grow
Them Up Learning Festival.
The festival does this through workshops and
Yarning Circles, covering a range of topics
including diet and nutrition, how to develop and
maintain child friendly communities, the role
of men in child rearing in remote communities,
and comparing the different experiences and
influences of various communities. The use of
Yarning Circles is particularly popular as it is
an environment in which Indigenous people
feel comfortable to share and pass on their
knowledge to others.
More than 180 people from 12 remote
communities participated in the 2012 We Grow
Them Up Learning Festival in Darwin. Some of
these communities are an 11 hour drive from
Darwin and many only accessible by light aircraft.
Anglicare Australia
28
The majority of speakers were Indigenous
women and men from remote communities, and
the program content spoke to both Indigenous
and non-Indigenous audiences, creating rich
conversations between them.
The festival attracts
participants from remote
communities all across
East Arnhem Land.
Contents
Page
U
BLE
RA
ONO
MENTION
H
In support of the
Royal Commission
In January 2013, the Government announced the Royal Commission into Institutional
Responses to Child Sexual Abuse. Anglicare Australia welcomed this Royal
Commission, noting the need for Australia to hear the stories of those abused and
urging all institutions to put the wellbeing of victims and the principles of transparency
and honesty above the survival of any institution.
... ‘care’ is exactly what
a child should be able
to expect when they
come into care.
This bi-annual event has proved tremendously
successful. It continues to be the source of
innovative and informed ways of developing
and sustaining child-safe communities, while
offering the opportunity for meaningful service
delivery, training and resource development for
all participants.
[top left]: Yarning Circles.
[top right]: Men’s panel at the We Grow Them Up
In giving meaning to an apology, Anglicare
Australia determined to produce a booklet that
would help anyone who had been in care or
their families or indeed anyone, easily discover
the histories of institutions in, and related to, the
current Anglicare network.
This publication will help people trace where
they were in care where the organisation has
changed, merged or closed. Anglicare Australia
hopes this will minimise the frustration in tracing
old organisations and the dead ends that this
can sometimes bring about. This publication will
be available from July 2014.
Learning Festival.
The Review
29
Anglicare Australia firmly believes that ‘care’ is
exactly what a child should be able to expect
when they come into care but unfortunately
in the past this has not always been the case.
Standards, accreditation systems, greater
awareness of these issues and more consistent
training for staff all contribute to ensuring this
can never happen again.
The focus of the Royal Commission on the
responses of institutions will help ensure that
children and young people are heard and
that the institutions are able to guard against
institutionalised and systemic abuse.
The General Synod of the Anglican Church in
Australia has formed a working group, on
which Anglicare Australia is represented, to
help the Church prepare for and respond to
the Royal Commission.
Contents
Page
Paying Attention
State of the Family report
In this volume of essays,
we read how members
of the Anglicare family
have paid attention to
their context, especially
the people with whom
they work, including,
inevitably, those living in
poverty and hardship.
Artwork: Franki Sparke
Anglicare Australia
30
Contents
Page
How do organisations in the Anglicare network, which are in the business – what has become a big business – of helping
others, make sure what they are doing is innovative, effective and meaningful? And do faith-based entities offer anything
more than a business or government agency?
Paying Attention is the 13th State of the Family
report, an annual publication of essays from across
the Anglicare network.
The 2013 edition investigates the connection
between the mission or purpose of an agency,
and the people it supports and works alongside.
The essays explore how agencies can best work
with people living in poverty and hardship – from
dads in prison reconnecting with their kids to
people tracking their own journey to recovery.
They suggest that it is the faith base of Anglicare
agencies that underpins their commitment to
include everyone, no matter their background
or circumstances.
The key essay in Paying Attention is by Cec
Shevels, founding CEO of Newcastle-based
Samaritans Foundation. He argues that societies
favour the strong, and if we are to follow Christian
teaching we will put the weak and those shut
out first. He writes about the changing approach
to social services over the past 20 years, and
identifies the foyer youth housing model and the
new disability insurance scheme as examples of
modern, respectful programs. At heart is his belief
that we are all searching for a meaningful life, and
that is reflected in the work Samaritans does.
At a time when the shape of social services
and the basis on which they are delivered
across Australia appears to be being re-examined,
this set of essays provides a thoughtful reflection
on the vital relationship between the agencies
themselves and the people in the communities
that they serve.
Paying Attention was launched by the presenter of
ABC’s Religion and Ethics Report, Andrew West,
and key essayist Cec Shevels at the Australian
Centre for Christianity and Culture in Canberra at
the start of Anti-Poverty Week, 13 October 2013.
key essayist, Samaritans Foundation CEO, Cec Shevels,
A subsequent edition of the Religion and Ethics
Report covered a lengthy interview with Cec.
13 Oct
Launch of Paying Attention at
Australian Centre for Christianity and
Culture. Not individuals, we are in it
together. bit.ly/1ceMkqe
The Review
31
At the launch of the State of the Family report (L to R):
Anglicare Australia Executive Director, Kasy Chambers, and
ABC Religion and Ethics Report presenter, Andrew West.
The essays
explore how
agencies can
best work
with people
living in
poverty and
hardship ...
Contents
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award for PARTNERSHIP
Brotherhood of St Laurence
Celebration of life
The first Celebration of Life event in 2006
saw residents from seven aged care facilities
gather inside the Collingwood Town Hall in
Melbourne to take part in a Senior Sports
Day modelled on the Commonwealth Games.
Counting family members, friends and
volunteers, more than 300 people enjoyed
the day.
The Brotherhood of St Laurence’s bi-annual
Celebration of Life events are specifically for
aged care facilities, providing senior residents
across 20 organisations in Melbourne with
social stimulation and connection to the wider
community.
dancers. Carnivale had a European flavour
in recognition of the many Italian speaking
residents. Many who came along dressed up
in elaborate masks, feather boas and tiaras
and were entertained by a big band, dancing,
acrobats, jugglers and accordion players.
Other events have included a Country &
Western dance, a Gala Function with opera and
contemporary music, a 50s and 60s dance with
an Elvis impersonator, the Memories, Dreams and
Recollections concert, a day at the races and a
The initiative began when Paul Brophy, the
manager of Sambell Lodge in Melbourne’s
Clifton Hill, formed the view that the residents
of his hostel would benefit from socialising with
residents from neighbouring facilities, given the
majority had no family support. Since then, his
enthusiasm and leadership have kept the vision
alive, with each event being much anticipated by
all participating aged care facilities.
Since the first function, there have been another
15 events held with partnered aged care
facilities, and local municipalities have come on
board providing support, resources and in-kind
donations.
And so Putting on the Ritz, an afternoon tea
dance, saw a big band play everyone’s favourite
old tunes, with a highlight being the wheelchair
Anglicare Australia
32
cultural diversity concert. Prior to each
event, a representative from the Aboriginal
community performs a Welcome to Country,
which also involves representatives from
each participating facility.
“The cultural and linguistic diversity of the elderly
citizens in the area is celebrated at every event,
through music, song and dance,” said Paul.
“And all residents anticipate the events, enjoy
them on the day and talk about them for
weeks afterwards.”
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Sponsorships: the giving
and the receiving
Anglicare Australia, singularly and as a network, sponsored a number of important events
during 2013; in particular the Family & Relationship Services Australia’s (FRSA) National
Conference, the Anglican Schools Australia (ASA) Conference and Anti-Poverty Week.
“For staff, there is the added bonus of getting
to know their co-workers in other facilities and
having the opportunity to network with them.”
Paul said the events are an acknowledgement
that active ageing through social contact is
paramount to quality ageing.
[above]: HESTA Executive Manager, Client Relations, Lynn Hart, and Anglicare Australia Executive Director, Kasy Chambers,
“Age shouldn’t prevent a person from leading
a happy and rewarding life, and everyone
deserves to be given opportunities like these
to connect with others in their community,”
he said.
[above right]: At the Anglicare Australia National Awards event (L to R): Anglicare Australia Executive Director, Kasy Chambers,
[above]: Bruce Lawson and Antuan Sityana enjoy a
waltz at the Celebration of Life event in June 2013.
[left]: Olive Heffernan and Keith Millar catch up at a
Celebration of Life event.
at the HESTA Community Sector Awards, which were held during the 2013 ACOSS Conference in Adelaide.
[middle]: Anglicare Australia display booth at the Anglican Schools Australia Conference in Melbourne.
Telstra National Manager – Accessibility, Chief Sustainability Office, Corporate Affairs, Sue McAleer and Anglicare Australia
Council Chair and Anglicare Tasmania CEO, Bishop Chris Jones.
FRSA Conference
As family support and relationship services
are core to most Anglicare network members,
the FRSA National Conference is an important
resource supporting the work of those agencies.
So it was fitting that Anglicare was the gold
sponsor of the conference in Canberra in 2013.
Anglicare Australia managed an exhibition booth
over the three day conference and Anglicare
network members presented a number of
concurrent sessions. Anglicare Victoria discussed
the importance of bringing adult and children’s
services together to unpack myths, discover
The Review
33
similarities, unravel ‘service speak’ and develop
effective referral pathways, and Anglicare Sydney
(Shoalhaven) shared the processes of its
Aboriginal mentoring and child-focused play
therapy-mobile service.
Anglicare Sydney (Nowra and Shoalhaven)
showcased its set of newly published
conversation-building cards, Two Worlds, which
helps those who are facing the challenge of
managing transitions after separation or other
significant life events. In another concurrent
session, Anglicare Sydney addressed its evaluation
of a diverse program integration model servicing
disadvantaged families in South-Western Sydney.
Contents
Anti-Poverty Week
Anglicare Australia and the Brotherhood of St
Laurence were again major sponsors of AntiPoverty Week in October 2013. The Week is held
to strengthen public understanding of the causes
and consequences of poverty and hardship around
the world and within Australia, and to encourage
research, discussion and action to address
these problems, including action by individuals,
communities, organisations and governments.
To mark the start of Anti-Poverty Week, Anglicare
Australia launched Paying Attention, its 13th
annual State of the Family report, and ACOSS
released the 2nd report in its Poverty and Inequality
in Australia series, to which Anglicare Australia
contributed, drawing on support from Anglicare
Southern Queensland, Anglicare Victoria and the
Anglicare Diocese of Sydney.
Anglican Schools Conference
As a sponsor of the ASA Conference, Anglicare
Australia represented the network at a booth
during three days in Melbourne in August 2013.
Anglicare network members provided a variety
of products of interest to the 300 plus delegation
of Anglican educators, Chaplains and Friends of
Anglican Schools.
Delegates from all states and territories, and
Ethiopia, Papua New Guinea, Rwanda and
Singapore, visited the Anglicare display booth, with
many commenting positively on existing successful
partnerships and commending Anglicare on the
“wonderful and meaningful work you do”.
Anglicare Australia gratefully acknowledges the continuing support and good will of our
generous sponsors.
Long-term partner, HESTA
Super Fund generously
sponsored again the Anglicare
Australia National Conference.
Anglicare Australia recognises
the very significant contribution
that HESTA makes to the
community sector and its
workforce through its role as the
health and community services
fund. The large numbers of
Anglicare community service
agencies across Australia are
Page
also committed to supporting
the community, and many of
the employees are members of
the HESTA fund. Sponsorship
by HESTA of the Anglicare
Australia National Conference
is a positive mechanism to
illustrate that relationship.
Our sincere gratitude to Telstra
Corporation Limited for
sponsoring the 2013 Anglicare
Australia National Awards.
These awards recognise
outstanding services, projects
and programs provided by
agencies of the Anglicare
Australia network, as well as
individual volunteers who have
made a significant contribution.
The commitment given by
Telstra helped make this event
a great success.
Finally, Anglicare NSW South,
NSW West & ACT generously
hosts Anglicare Australia’s
email in its Cloud.
Anglicare Australia
34
Samaritans Foundation
Samaritans Early
Intervention
Coordination Team
Contents
No one family is the same or has the same needs,
and no SEICT family action plan is the same as
the next. SEICT recognises that parents and
carers are the experts in the lives of their children,
so families’ hopes, goals and choices are central
to their participation in the program.
Families are provided with the options for the
path they would like to follow. Each path offers
different services, support and resources.
WINNER
When families are referred to SEICT, the team
examines the current family situation and asks
about their vision for the future.
AL
The team also links the families of these children
to the support and services within the wider
community. Too often these families don’t know
they exist or that they are entitled to them.
And if they do know, they might not have the
capacity to access the services themselves.
U
Person centeredness means you start with
the person and not with the solution. The
Samaritans Early Intervention Coordination
Team (SEICT) does just this when working with
children aged 0-8 with autism, developmental
delay and disability.
EQ
award for PARTNERSHIP
Page
At key life transitions, SEICT provides
assessments, therapy and other
professional supports, such as early
intervention case managers, occupational
therapists, speech pathologists and
psychologists, to families, schools, early
childhood settings, and community or sports
organisations to which the children belong.
It is through partnering with some of the
region’s leading early intervention services that
Samaritans has been able to deliver such a
localised person centred response.
In working this way, SEICT supports the
education and up-skilling of the families and
encourages them to continue independently on
their journey into the future. The team builds on
their existing skills and expertise, and positions
them to achieve the best possible outcome for
their child and themselves.
[left]: Workshopping issues around services for children
with autism, developmental delay and disability.
[far left]: A very delighted Samaritans Early Intervention
Coordination Team with their National Award for
Partnership.
The success of a multidisciplinary team approach has been highlighted in the life of a five year
old boy with risk taking behaviour. He was teamed up with an occupational therapist and early
intervention case manager who worked together to help meet his emotional, language and
sensory needs. The mother has reported that her son is more settled, with less incidents of
property damage, and he has now successfully transitioned to kindergarten with no behaviour
problems reported.
The Review
35
Contents
paid workforce, others returning to study and
one starting her own business. All participants
reported an increased sense of self-esteem,
confidence and self-worth.
Two community projects have not only
completely transformed the rear of Anglicare
Plenty Valley in Victoria, but have provided the
community with a beautiful space for reflection
and contemplation.
The second project, funded by the City of
Whittlesea’s Shape Your Future program, was
the construction of a mosaic mural on a wall
near the community garden. Women affected
by family violence, mental health issues, social
disadvantages and other trauma were involved in
all stages of planning and construction.
Our Place is a community garden and children’s
play area, with a stunning mosaic mural depicting
the Tree of Life. It was developed to help reduce
the impact of isolation in the local community and
to foster a sense of belonging and connection,
celebrating pride in self, family and community.
The roots of the tree represent the past; a very
important and the most challenging section.
The trunk represents the present; the here and
now. The branches, leaves and canopy represent
the future; hopes and dreams.
The driving force behind the vision and energy
of Our Place is art therapist, Kathleen Amour,
and social worker, Andrea Alvis, part of the
team at Northern Family Services. Kathleen
uses the creative process to assist her clients
to recover and heal from family violence, social
disadvantage and mental illness. Andrea also
has extensive experience working creatively with
families coping with similar issues.
The community garden project began with a
partnership with the Kangan Institute of TAFE,
the first time it had partnered with a community
agency. TAFE staff developed a horticulture
course specifically for adult clients who were
vulnerable or disadvantaged through learning
difficulties or had gaps in their schooling. Over
two terms, Anglicare Plenty Valley clients spent
one day a week gaining horticulture skills and
establishing the community garden, and at the
end of the course the gardening tools and other
BLE
Our Place family services
RA
Anglicare Victoria
U
ONO
MENTION
H
award for PARTNERSHIP
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The creative process provided a way for
clients to express their recovery and healing
journeys artistically.
Over time the community garden has grown, as
have the skills of the participants. Clients have
built a sense of community and belonging and
use the area as a space for reflection and safety.
equipment were donated to Anglicare so the
garden could be properly maintained.
The Kangan TAFE mission to “provide education
and services that help enterprises grow,
communities prosper and individuals reach
their full potential” was realised at the end of
this project, with some participants entering the
Anglicare Australia
36
And for Plenty Valley, a creative working
partnership between three key organisations
has now been established.
Art therapist, Kathleen Amour (left), and social worker,
Andrea Alvis, in front of the Tree of Life mosaic mural at
Anglicare Plenty Valley.
Contents
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Connecting and innovating
through special interest networks
Some networks come together as the need arises,
to make comment on policy initiatives such as the
Homelessness Bill or the Mental Health Recovery
Framework. As each network continues to work
collaboratively on issues relevant to its members,
it also continues to develop and embed those
connections between organisations and further
strengthen the broader Anglicare Australia network.
Much of the strength of the broader Anglicare
Australia network comes from the interwoven
Special Interest Networks that have formed around
particular issues and operations.
Comprising members from Anglicare agencies’
management through to their field staff, these
networks work to further knowledge and
understanding of their key focus, and develop
capacity in their area of interest throughout the
Anglicare family.
Anglicare Australia Special Interest Networks:
• Aged and Community Care
There are 17 Special Interest Networks, with
varying levels of engagement. The Human
Resources network continues to meet biannually and the Chaplaincy, Pastoral Care and
Parish Partnership network has adopted a miniconference format for its gatherings.
• Business Procurement
Networks such as the Research and Media and
Communications conduct two formal meetings
a year, but are working more often and more
closely on projects throughout the year – notably
the Rental Affordability Snapshot, the State of
the Family report and in 2013, the Postcard
Election Campaign.
• Emergency Relief
Other networks, such as Aged and Community
Care, are heavily involved with advocacy outside
of the network, engaging intensively during 2013
with the Living Longer Living Better reforms, with
members representing Anglicare Australia on many
expert reference groups.
• C
haplaincy, Pastoral Care and Parish
Partnerships
• Chief Executive Officers
• Chief Financial Officers
• Children, Family and Community
• Financial Support Services
• Housing and Homelessness
• Human Resources
• Marketing and Fundraising
• Media and Communications
• Mental Health Forum
• National Reconciliation
[top]: Members of the Research Network at one of their
• Regional Issues
annual face-to-face meetings.
• Research
[bottom]: Members of the National Reconciliation Network
at their inaugural meeting.
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37
• Volunteer Coordinators
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award for VOLUNTEER ACHIEVEMENT
Anglicare Victoria
Rex Nunan
Rex is a remarkable educational tutor who invites
his young charges to connect with their own
knowledge and expertise, encouraging them
to recognise that they work differently and can
use these innate skills to create their own selfrewarding futures.
A volunteer in the Anglicare Victoria eastern
region’s Meridian Program, Rex’s ‘hook’ is that
he is not trying to encourage young people to
enter into, or conform to, the traditional education
system. A retired teacher, he believes the young
people he works with are smart, but the school
system has failed them.
“They feel excluded and unwanted because
they have been told they are stupid, that they
are below the standard of their peers, that their
behaviour is disruptive and that they do not
belong,” Rex said.
Where others would give up, Rex perseveres with
creativity and flexibility in his methods to learning.
Where others would give up, Rex perseveres with
creativity and flexibility in his methods to learning,
such as working with his client at home or at
school or the library. His approach is relationshipbased and he will quickly identify interests and
strengths as a vehicle to motivate the young
person about learning.
Engagement with parents is important too. Rex
likes the whole family unit to properly understand
his care and support, as once disaffected parents
regain their sense of hope they can support his
efforts to reconnect their children to learning.
Rex encourages young people to recognise their
latent love of learning through enthusiasm and
In 2010, 13 year old Sue* had numerous assessments since
childhood relating to behavioural and learning difficulties. Labels
applied to her included ADD, ADHD, OCD, autism spectrum
disorder, low average IQ and low average non-verbal skills. At
the time of referral Sue had demonstrated significant behavioural
problems at school and had begun to refuse to attend. She
was assessed as two grades below her expected level of
achievement. School staff believed she was not capable of
completing her secondary education.
compassionate encouragement. He not only
focuses on syllabus, but on developing a sense
of competence, which has been lost through
the inability to flourish within traditional
learning systems.
Anglicare Victoria has seen young people
previously alienated from education and refusing
to go to school, connecting for the first time with
a desire to learn.
Regional Director of Anglicare Victoria Eastern
Region, Sue Sealey said the children “begin to
realise they are not unintelligent and they do have
things to offer others. That their engagement with
reading and learning confirms they are brave,
wise and capable.
In 2013, now 16, Sue was accepted to study at Senior Secondary
College. She attends weekly tutoring sessions with Rex and
recently achieved 85% in science. She is now considered
average/above average in her general educational levels. In
contrast to the angry, belligerent teenager who first met with Rex,
Sue is now articulate, confident, wants to learn and no longer
feels like a failure.
* Not her real name.
Anglicare Australia
38
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“We have noticed remarkable changes
in the young people Rex works with. His
engagement with them is an adjunct to
the family counselling/case management
staff members provide, which reduces the
complexity and intensity of engagement
required by them.
“Rex has changed the lives of many
young people.”
Winner of the Anglicare Australia National Award for
Individual Volunteer achievement, Rex Nunan.
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Rental Affordability
Snapshot
What?
Why?
• Each year in April, Anglicare Australia
carries out the Rental Affordability
Snapshot (the Snapshot) to find out
how many dwellings a person living
on a low income could afford to
rent that are also suitable for their
family size.
• T he 2013 Snapshot found
there were only a handful
of affordable private rental
properties (<1%) in the market.
It showed that minimum wage
and government payments – like
Newstart – combined with the
Commonwealth Rental Assistance
(CRA) were not enough to cover
costs in the Australian rental market.
• Housing is one of the most
important aspects for maintaining
the health and wellbeing of
Australians. Without safe and secure
accommodation, people often miss
out on opportunities, for example to
participate in the workforce, to get
an education, to raise a family, or
simply to have three square meals
and a personal space to rest in
each day.
• A safe home gives people the selfesteem and identity to conduct their
daily lives; without it they live on the
margin and are excluded in many
aspects of our society. Anglicare
Australia argues for more
affordable housing, especially for
those who are doing it tough.
When?
• The Snapshot is a survey of the private rental market that takes place in April
ever year. In 2007, Anglicare Tasmania developed the project. In 2010,
Anglicare Australia turned it into a national project to be carried out in Anglicare
organisations across Australia.
• S
napshot 2013 is Anglicare Australia’s fourth look at the lived experience
of people looking for accommodation while in receipt of low incomes.
The Review
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Rental Affordability Snapshot (cont’d)
Where?
• T he Snapshot was carried out in
every state and territory covering
a large proportion of Australia’s
geographic area.
• S napshot participants across the
country covered local newspapers
and real estate websites to see
how many private rentals were both
affordable and suitable for different
household types. Over 56,000
private rentals were captured in
the survey.
• T he Snapshot assumes that an
affordable rental is one that takes
up less that 30% of household
income.
Who?
Volunteer Theresa Roberts (centre) at the markets selling
• T he Snapshot focused on
Australians living on low
incomes. In determining the level
of income of each household
type, for example single parents
with two children or a single
person, we take into account
the maximum rate of Centrelink
payments – Newstart, Youth
Allowance, Parenting Payment,
Age Pension, Disability Support
Payment, as well as net minimum
wage and Family Tax Benefit.
preserves to raise funds for her and Glennis Webb’s
volunteering activities.
What did we find?
• N
ationally, the Snapshot found that less than 1% of private rentals are both
affordable and suitable for most of the household types we looked at.
These include households of single people (with or without children) on Newstart or
other Centrelink payments, as well as households made up of couples on Newstart
with children.
• P
eople on minimum wage income fared better in the survey, with 8.5% of the
rentals available for couples with two children; 2.2% for single people with two
children and 1.6% for single people.
Anglicare Australia
40
Since June 2012, Glennis Webb and
Theresa Roberts have been working six
days a week to establish and manage
some vital community initiatives on behalf
of Anglicare North Queensland in Cairns,
which include a Food Bank, a Community
Shop, the Beacon Café and the Children’s
Christmas Party.
Glennis and Theresa raised the funds to
establish these activities by making preserves
during the week and selling them at the
Contents
Glennis Webb and Theresa Roberts
to operate in conjunction with the Food Bank,
creating a pleasant and friendly atmosphere.
“One of the things that has really appealed to me
is the manner in which every person who comes
for help is treated just as if they are the most
important customer they have had all day,” said
a Cairns resident. “I really commend them for the
love and compassion they show to all, no matter
what their circumstances.”
The Anglicare Beacon Café is open every
Wednesday night and caters for people who are
homeless, disadvantaged families, rough sleepers
and people suffering from mental health issues.
Up to 60 people at a time can be given a fresh,
nutritious sit-down two-course meal in a friendly
and welcoming atmosphere.
markets on Friday and Saturday, giving them
around $500 a week to put towards their venture.
Now they also provide preserves to several
Cairns shops and hold barbecues at Bunnings
and The Esplanade.
The Anglicare North Queensland Food Bank in
Cairns collects day old bread, and fresh fruit
and vegetables for disadvantaged families in the
community. Excess stock to the Food Bank is
delivered to external charities and to Anglicare
services. A Community Shop has been set up
Last year, a Christmas Party was organised for
70 children from disadvantaged backgrounds.
The children participated in a nativity play and
enjoyed a banquet tea, party games and received
a present. Gifts were also given to the parents to
take home and give to their children on Christmas
day. Other activities organised and managed
by Glennis and Theresa are free Hip Hop and
Latin dance classes for disadvantaged kids,
free haircuts in the Beacon Café and an outdoor
movie night during Homelessness Week last
year, with more than 300 people attending.“Our
clients feel that someone really cares,” Theresa
said. “It might be having someone at the Beacon
Café listening to their problems and being able
The Review
41
WINNER
Anglicare North Queensland
TEAM
award for VOLUNTEER ACHIEVEMENT
Page
to point them in the direction of staff who can
help or someone with a smile and the time to talk
and share a free cup of coffee and cake at the
Community Shop.
“It means the children go to bed with full bellies
and to school with a packed lunch. And rough
sleepers can cook and make themselves sausage
rolls on the free BBQs on The Esplanade.”
These two remarkable women, who raise their
own funds to run the initiatives, have made
a huge impact within the Cairns community,
providing genuine personal support and
compassion all too rare today.
“Over the last couple of months I have
found it very difficult to make ends
meet due to circumstances that have
been out of my control. By providing
me with free food from the Food Bank
and by inviting me each Wednesday
evening to their meal, this has really
helped to get me back on my feet.
I am a vegetarian and they go out of
their way to produce a meal for me
which I can eat. They are always there
with a smile on their face and a cup of
tea ready for a chat.”
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Anglicare Australia Directory of Members – January 2014
ACT/South-East NSW
Anglicare NSW South, West & ACT
GPO Box 360 Canberra ACT 2601
02 6245 7100
www.anglicarecg.org.au
Anglicare Diocese of Sydney
PO Box 427 Parramatta NSW 2124
02 9895 8000
www.anglicare.org.au
Anglicare North Coast
PO Box 401 Grafton NSW 2460
02 6643 4844
www.anglicarenorthcoast.org.au
Anglicare Northern Inland
PO Box 3052 Tamworth NSW 2340
02 6701 8200
www.acsdarm.org.au
Anglicare Riverina
PO Box 10 Narrandera NSW 2700
02 6959 1648
www.anglicareriverina.com
Anglicare Western NSW
PO Box 6009 Dubbo West NSW 2830
02 6360 4596
www.anglicare.com.au
PO Box 780 Lismore NSW 2480
02 6621 5466
www.caspa.asn.au
02 4960 7113
[email protected]
New South Wales
CASPA (Child & Adolescent Specialist Programs &
Accommodation)
Social Responsibilities – Diocese of Newcastle
c/- Samaritans Foundation
PO Box 366 Hunter Region MC NSW 2310
The Buttery
PO Box 42 Bangalow NSW 2479
02 6687 1111
www.buttery.org.au
The Samaritans Foundation
PO Box 366 Hunter Region MC NSW 2310
02 4960 7100
www.samaritans.org.au
Work Ventures Ltd
PO Box 470 North Sydney NSW 2059
02 8907 3300
www.workventures.com.au
GPO Box 36506 Winnellie NT 0821
08 8985 0000
www.anglicare-nt.org.au
Anglicare Central Queensland
PO Box 1394 East St Rockhampton QLD 4700
07 4999 2500
www.anglicarecq.org.au
Anglicare North Queensland
PO Box 214 Bungalow QLD 4870
07 4041 5454
www.anglicarenq.net
Anglicare Southern Queensland
PO Box 167 Stones Corner QLD 4120
07 3028 4600
www.anglicaresq.org.au
EPIC Employment Service Inc
PO Box 2052 Windsor QLD 4030
07 3857 5085
www.epic.org.au
ac.care
PO Box 1842 Mt Gambier SA 5290
08 8724 9211
www.accare.org.au
Anglicare South Australia
18 King William Rd North Adelaide SA 5006
08 8305 9200
www.anglicare-sa.org.au
Anglicare Willochra
24 Hay Street Kadina SA 5554
08 8821 1219
www.diowillochra.org.au
Laura & Alfred West Cottage Homes
c/- Anglicare SA (address above)
08 8209 5422
www.anglicare-sa.org.au
St John’s Youth Services
GPO Box 2063 Adelaide SA 5001
08 8359 2989
www.stjohnsyouthservices.org.au
Northern Territory
Anglicare Northern Territory
Queensland
South Australia
Anglicare Australia
42
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Tasmania
Anglicare Tasmania
GPO Box 1620 Hobart TAS 7001
03 6234 3510
www.anglicare-tas.org.au
Glenview Community Services Inc
2-10 Windsor Street Glenorchy TAS 7010
03 6277 8881
www.glenview.org.au
Anglicare Victoria
PO Box 45 Abbotsford VIC 3067
03 9412 6133
www.anglicarevic.org.au
Benetas
PO Box 5093 Glenferrie South VIC 3122
03 8823 7900
www.benetas.com.au
Brotherhood of St Laurence
67 Brunswick St Fitzroy VIC 3065
03 9483 1183
www.bsl.org.au
ECHO Inc
1 Church St Emerald VIC 3782
03 5968 4460
www.echo.org.au
E Qubed Inc
15 Emerald St Dallas VIC 3047
03 9309 2507
www.equbed.org.au
Gippsland Anglican Aged Care Ltd
PO Box 100 Clifton Waters Village VIC 3875
03 5144 2044
www.gippsanglican.org.au
03 9412 6133
www.melbourneanglican.com.au
PO Box 315 Bendigo VIC 3552
03 5440 1100
www.stlukes.org.au
Anglicare South-Bunbury Diocesan Anglicare Council
PO Box 15 Bunbury WA 6231
08 9721 2100
www.bunbury.org.au
Anglicare Western Australia
PO Box C138 Perth WA 6839
08 9263 2000
www.anglicarewa.org.au
Social Responsibilities Commission, Province of
Wollaston Education Centre 5 Wollaston Road Mount
Western Australia
Claremont WA 6010
08 9286 0276
www.perth.anglican.irg/src
Victoria
Melbourne Social Responsibilities Commission
St Luke’s Anglicare
Anglican Diocese of Melbourne
209 Flinders Lane Melbourne VIC 3000
Western Australia
National & International
Anglicare StopAIDS PNG
PO Box 6491 Boroko NCD Papua New Guinea
+675 325 1855
[email protected]
Australian Council to the Mission to Seafarers
PO Box 729 Townsville QLD 4810
07 4772 2774
www.missiontoseafarers.org
Mothers Union of Australia
PO Box 1087 Bongaree QLD 4507
07 3203 2440
www.muaustralia.org.au
Singapore Anglican Community Services
13 Francis Thomas Drive Singapore 359339
+65 6283 3988
www.ascension.org.sg
The Anglican Care Network
PO Box 100 Nelson NZ 7040 New Zealand
+643 548 3124
www.anglicancarenetwork.org.nz
+649 276 3729
www.atwc.org.nz
+649 846 0119
www.selwyncare.org.nz
The Anglican Trust for Women and Children (ATWC)
The Selwyn Foundation
PO Box 22 363 Otahuhu Auckland NZ 1604
New Zealand
PO Box 44 106 Point Chevalier Auckland NZ 1246
New Zealand
The Review
43
Contents
Page
“It’s all about what
differences this work makes
to our whole society when
we invest in people in a
profound and careful way.”
Cec Shevels, The Samaritans Foundation
Anglicare Australia’s
mission is to engage
with all Australians
to build communities of resilience,
hope and justice.
www.anglicare.asn.au