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ITM262
How to Enhance System Monitoring Based on SAP
Solution Manager
SAP Active Global Support
October/November, 2013
Disclaimer
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document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Agenda
Run SAP like a Factory & Application Operations
Technical System Monitoring
Agent Installation
System Registration in LMDB
Managed System Configuration
Technical Monitoring Configuration
Enhancement of Alert Handling
Outlook
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Run SAP like a Factory &
Application Operations
Innovation Control Center and Operation Control Center
with premium access to Mission Control Center
Innovation Control Center
Operations Control Center
Build SAP like a factory
Run SAP like a factory
 Reduce implementation cost
 Improve business continuity
 Reduce time to value
 Higher degree of automation
 Better business performance
 Smoothen transition to operations
 Reduce total cost of operations
 Avoid unnecessary modifications
Customer
SAP Solution Manager
SAP
Mission Control Center
Enhanced Back Office
 Direct access to unmatched
expertise from SAP and ecosystem
 Fast issue resolution
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Run SAP Like Factory – Operations Control Center
Operations Control Center (OCC)
Central Monitors/ Dashboards
Continuous
Improvement Process
Status Business
Users
Plan
Check
Do
Central Alert Inbox
Status System
Components
Event Management
Problem Management
Change Management
Act
Status Core
Business Processes
(re-active / pro-active)
Incident and Problem Management
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Run SAP like a Factory – Layers to be considered
Business
Process Layer
SolDocu
Application
Layer
ABAP
J2EE
LMDB
IT Infrastructure
Layer
CMDB
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Solutions
Business Processes
Business Process Steps
Business
Process
Operations
End-Users scenarios
Interfaces & Jobs
Products & Applications
Systems & Scenarios
Databases & Operating Systems
Application
Operations
Physical & Virtual Hosts
Printers
Disks & Storage
Network devices
IT Infrastructure
Operations
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Scope of Application Operations
Technical Administration &
Guided Procedures
System & Application
Monitoring
One infrastructure for monitoring and alerting covering
SAP & non-SAP applications

System, Database & Host Monitoring

End User Experience Monitoring

Interface & Process Orchestration Monitoring

Job & Business Intelligence Monitoring
Technical Analytics
Dashboards
Automated and guided handling of IT related activities
including IT Task Management
Root Cause Analysis & Exception
Management
Analyze issues in heterogeneous landscapes, ensure
compliant configuration and reliable handling of
technical and business exceptions
&
Data Volume Management
Dashboards for different target groups with sufficient
look-and-feel; pre-packed, extendable or
customer specific
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Manage data growth and data reduction measures in
your landscape
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Technical System Monitoring
SAP’s E2E Monitoring and Alerting Infrastructure – The Evolution
SAP Solution Manager 7.1
SPXX
SP05
…
SP01
SP05
Integration of System and
Application Monitoring
Local
CCMS
Central
CCMS
Application
Monitoring
EE Mon
IC Mon
BI Mon
PI Mon
System,
Database
and Host
Monitoring
ABAP
ABAP
SAP
J2EE
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
SAP (ABAP,
Java, BOBJ,
SUP, HANA, …)
Integration of
SAP IT Infrastructure
Management
Configuration
Management
Database
Monitoring
and Alerting
Integration
CMDB
Integration of
Business Process
Monitoring
Business Process KPI
Monitoring
Data Consistency
Monitoring
Unified Job Monitoring
Unified Interface
Monitoring
Non-SAP (IBM
WebShere,
Tomcat, MS .Net)
Message Flow and
Workflow Monitoring
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Technical System Monitoring
Overview
System list
Mobile Application
System hierachy
Details Tree
Browser based Application
Metric Viewer
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Technical System Monitoring
Runtime Architecture
Managed
Object
Managed
Object
SAP
Manager
SAPSolution
Solution
Manager
Directory (Configuration)
Diagnostic Agent
Data
Provider
Metric Values
Data
Provider
Connector
Metric Values
Metric
values
Event
Calculation
Engine
Events
Alert
Consumer
Connector
Data
Provider
Metric
values
BW
Store
Reporting
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Rated
Metrics
Alerts
Events
Event + Metric
Store
Monitoring
Alert
Store
Alerting
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Technical System Monitoring
Challenge
Custom Application
SAP EP
Inbound
Calc
Outbound
SAP ERP
SAP BW
JAVA Runtime
Windows OS
SAP Solution Manager
Technical Monitoring
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Technical System Monitoring
Possible Agent Layout for non-SAP Systems
Managed System
VHost1
SAP Solution Manager
Wily
Introscope
Enterprise
Manager
SAP Solution
Manager 7.1
VHost2
Non-SAP System1
managed code
(java, .NET)
Non-SAP System2
unmanaged code
IS BC
Agent
J2EE
ABAP
Diagnostics Agent
Diagnostics
Agent
SAP Host
Agent
DAA_VHost1
IS Host Adapter
SAP Host Agent
DAA_VHost2
IS Host Adapter
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Technical System Monitoring
SAP Extended Diagnostics (price list component)
CA Wily Introscope right to view license
•
•
•
•
•
•
•
…included in SAP Solution Manager license
….includes license of Wily Introscope for SAP delivered
instrumentation and dashboards (read-only)
…valid for components delivered by SAP
Extended Diagnostics by CA Wily license
•
•
•
…needs to be purchased separately
…extends license for creating instrumentation or
dashboards for custom code
…extends to third-party application platforms
SAP Extended Diagnostics by CA Wily includes the following
Introscope – Base Components (Enterprise Manager, Agent, Workstation)
– Main documentation
– Agent files
– EPAgent
– DotNetAgent incl. Leakhunter
Introscope – Application Server Components
– Power Packs and Portal Manager packages for WebSphere, WebLogic
Introscope – Integrations (CA Unicenter, Integration SDK)
Add-ons and Platform Support for Introscope and CEM (Change Detector, Oracle DB, Webservers,
Service Quality Manager, Siteminder,…)
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Technical System Monitoring
Data Providers for non-SAP Systems without additional license costs
Managed System
URL Monitoring
Ping TCP Port
Log File
Ping ICMP Port
OS Script
OS Processes
Host & DB
Monitoring
Diagnostics Agent
DAA_VHost1
IS Host Adapter
SAP Host Agent
DAA_VHost2
IS Host Adapter
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Agent Installation
Install SAP Diagnostics Agent
Service Marketplace
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Managed System
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Install SAP Diagnostics Agent
Result in SAP Solution Manager
Agent Framework
Agent Administration
Landscape Management
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Install Wily Byte Code Agent I
Service Marketplace
Managed System
Unpack the Agent
Adjust the Profile Parameters
Set the EM Host and Port
Set the Agent Name
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Install Wily Byte Code Agent II
Managed System
Adjust the StartUp Configuration of your JAVA Application
TechEd Example (native JAVA Application)
SAP J2EE Application)
Path to Agent.jar and Agent.profile
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Install Wily Byte Code Agent
Change Instrumentation
Managed System
IntroscopeAgent.profile
YATT Tool
Custom.pbd
Set the Path to your customized
instrumentation file
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Install Wily Byte Code Agent
Result in Wily Introscope Enterprise Manager
Byte Code Agent
Measures all instrumented objects
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System Registration in LMDB
System Registration in LMDB
Landscape Management – Technical System
Landscape Management
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
25
System Registration in LMDB
Landscape Management – Create System
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System Registration in LMDB
Landscape Management – Create System
Set the File system Path to Location of Executables
Add Product Instance Details
Add Technical Instance Details
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Demo
System Registration in LMDB
System Registration in LMDB
Result in Landscape Browser
Landscape Browser
Custom Product with one Instance created in LMDB
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Managed System Configuration
Managed System Configuration
Guided Procedure
Execute All Automatic
Activities
Select the Wily
Introscope Enterprise
Manager
Select the Diagnostic
Agent and Assign it
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Execute All Automatic
Activities
Check the Landscape
Parameters
Execute All Automatic
Activities
Maintain SAP Router
Data (optional)
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Managed System Configuration
Complete
Check for Green
Status Over All
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Managed System Configuration
Result in Wily Introscope Enterprise Manager
Wily Introscope Investigator
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Demo
Managed System Configuration
Technical Monitoring
Configuration
Technical Monitoring Configuration
Template Maintenance
Create a New Template as
Copy of the Generic
Product Version Template
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Technical Monitoring Configuration
Create a Metric - Overview
Metric Definition
Settings
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37
Technical Monitoring Configuration
Create a Metric – Data Collection
Wily Introscope Workstation
Provide Information taken
from Wily Introscope
Investigator View
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Technical Monitoring Configuration
Create a Metric – Specify Metric Attributes
Data Usage
Threshold
Metric Name
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39
Technical Monitoring Configuration
Assign Template to System
Assign the Template to the
Managed Object(s)
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Exercise 1
Technical Monitoring Configuration
Technical Monitoring Configuration
Result
Technical System Monitoring
Own Created Metric Integrated
into System Monitoring
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Technical Monitoring Configuration
Summary
Custom Application
SAP EP
Inbound
Calc
Outbound
SAP ERP
SAP BW
JAVA Runtime
Windows OS
SAP Solution Manager
Technical Monitoring
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
43
Enhancement of Alert Handling
Alert Handling
Monitoring Runtime Architecture
Managed
Object
Managed
Object
SAP
Manager
SAPSolution
Solution
Manager
Directory (Configuration)
Diagnostic Agent
Data
Provider
Metric Values
Data
Provider
Connector
Metric Values
Metric
values
Event
Calculation
Engine
Events
Alert
Consumer
Connector
Data
Provider
Metric
values
BW
Store
Reporting
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Rated
Metrics
Alerts
Events
Event + Metric
Store
Monitoring
Alert
Store
Alerting
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Alert Handling
Alert Consumer Connector
SAP Solution Manager
Alert Inbox
Directory (Configuration)
System
Monitoring
Events
Alert Consumer
Connector
Automatic
Notifications
Third Party Tool
Service Desk
Integration
Log File
Alerts
Third Party
Connector
Alert
Store
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
MAI BAdI
ADAPTER
Web Service
SNMP Trap
OS Script
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Alert Handling
Create an Alert – Specify Alert Attributes
Alert Definition
Settings
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Alert Handling
Create an Alert – Assignments and Result
Assign your own
created metric to
the new alert
Alert Inbox
After saving and
applying the
template
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The new created
alert is displayed in
the Alert Inbox
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Alert Handling
Assign Third Party Connector
Make sure you are
in Expert Mode
Activate 3rd Party
Components
Add 3rd Party
Connector
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Exercise 2
Create an Alert and Assign it to 3rd Party Connector (SNMP Trap)
Alert Handling
Assign Third Party Connector - Result
Console output
on SNMP trap
receiver host
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Outlook
Outlook
Planned Enhancements
 Enhance E2E Monitoring and Alerting infrastructure
for BPMON with more sophisticated Notification
Management, Factory Calendar assignments, Template
Concept and Migration Tool
 Integrate additional BPMON use cases in MAI as
Document Volume Monitor, Due List Log Monitor,
Application Log Monitor, BP Analytics, Update Error
Monitor, Dialog Response Time Monitor and MAI based
Metrics
 Usability and performance improvements in Business
Process Monitoring Application and Unified Alert
Inbox
 Several enhancements in SysMon, BI Mon, PI Mon, MF
Mon, EE Mon, WF Mon
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
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Further Information
SAP Public Web
scn.sap.com
www.sap.com
http://wiki.sdn.sap.com/wiki/display/TechOps/Home
http://wiki.scn.sap.com/wiki/display/TechOps/nonSAPMon_home
SAP Education and Certification Opportunities
www.sap.com/education
Watch SAP TechEd Online
www.sapteched.com/online
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http://sapteched.com/online
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How it can help
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What it offers
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• Aggregated views on services
and educational elements
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