タスカジさん お仕事マニュアル 0.2 版 TASKAJI san Manual 1 Getting Started 1-1About the kinds of work handled by Taskaji houseworkers ・Taskaji houseworkers can choose the kinds of work that they want to do themselves. ・There are six kinds of work available: cleaning, laundry, shopping, cooking, pet care, and child care with a guardian. ・You can select the kinds of work you will do on your profile (choosing a number of them will make it easier to find work). ① Cleaning Use the cleaning supplies provided in the client's home for routine cleaning, bed making, and organizing (only in those places designated by the client), and so forth. ② Laundry Use the washers and dryers provided in the client's home for routine washing, drying, folding, ironing, and so forth. ③ Shopping 1 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Shop for daily needs at a supermarket within walking distance of the client's house. (Primarily shopping for ingredients for cooking.) ④ Cooking Using the cooking supplies available in the client's house, perform routine cooking for the household. The ingredients may be already provided by the client, or else you may have to get them at the client's request before you begin. Be sure to note the range of items you can already cook in your profile. Work will go smoothly if you listen to a customer's requests and make use of recipes they provide. ⑤ Pet Care Give pets their water and food. Taking pets for walks will not be a part of your duties. ⑥ Child Care with Guardian With a guardian present, help care for children. Most of the time, you will be playing with children or reading to them. Assisting with meals will not be a part of your duties. 1-2 About general insurance If, in the course of a Taskaji houseworker's duties, something should break or someone should get hurt, please notify Taskaji's support center as quickly as possible. As you will be covered by Taskaji's insurance plan, it will be possible to have any damages paid back to the client. 2 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 (You will need to provide the client's name, the date and time of service, what you were doing at the time, and pictures showing what occurred.) Compensation limits: ¥10,000,000 for an item, ¥100,000,000 for a person Warning: Damages incurred while performing tasks outside of those specified by Taskaji will not be covered by insurance. If such damages should occur, you will be required to provide compensation yourself. Be careful to avoid doing tasks outside of those specified by Taskaji. 1-3★Important★ Read carefully ・Be sure to be on time for your appointments. If you are late a number of times, you will leave a bad impression on your clients, and this will affect how you are reviewed. ・In the unlikely event that a situation should arise that prevents you from making your appointment, be sure to cancel. If you do not cancel before the time of your appointment, your ID will be removed from Taskaji's office, and you will not be allowed to register again. 3 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 2. What to do during visits 2-1During visits What to bring: apron, socks ① Try to arrive 5 minutes early. ② When visiting a client's home, be sure to remove your coat and any headwear you may have. ③ Do not enter clients' homes in bare feet. You must bring socks and cover your feet at all times while in a client's home. ④ When you arrive, you should greet clients, saying "Taskaji no (your name) desu. Honjitsu wa yoroshiku onegaishimasu." [I am (your name), from Taskaji. I look forward to serving you today.] ⑤ You may change in the client's washroom. Please leave your personal belongings to the side in the entryway. ⑥ Be sure to wear coats and clothes that you can leave folded up. (We request that you not make use of any of your clients' hangers.) ※ About your uniform|Please try for a professional appearance and manner. ・Wear a plain apron 4 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 ・Your shoes should have a muted design; do not wear rougher footwear such as sandals or slippers ・Any T-shirts or other outerwear should not be attention-grabbing, but either have a muted design or a plain color ・When entering a client's home, you must remove your coat and any headwear you may have ・Avoid showing excess skin ・Do not enter clients' homes in bare feet. You must bring socks and cover your feet at all times while in a client's home 2-2 Before coming to work ① Understand the details of the requested work While looking at the “Appendix: Understanding Checklist” , you should confirm the work the client has requested. Based on the length of time allotted, estimate and explain to your client how much work you will be able to get done, and what parts you may not be able to finish. Be aware as you listen to a client whether or not a given request falls under the category described in “3.About the kinds of work done by Taskaji houseworkers”, subsection ”3-2.Work you are not allowed to do”, below. Any damages incurred while doing work that falls under this category are outside of our insurance, and 5 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 there is a possibility that you yourself as a Taskaji houseworker will have to provide compensation. ② Confirm the floor plan The client will provide information about their home, and you will have to confirm the floor plan. Be aware of the locations of any rooms that you are not allowed to enter or closets/cupboards/etc. that you are not allowed to open. ③ Confirm the locations of cleaning supplies You should confirm the locations of any cleaning supplies you will need for that day's work. The minimum requirements are listed in the “Appendix: Understanding Checklist”. ④ Confirm the client's particular rules Be aware of the way clients conduct their own everyday lives. For example: The locations where remote controls for household items are placed or the way towels are folded The selection of eating utensils for a given menu, the organization of seasonings, flavorings for miso soup 6 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 The way shirts are folded after being washed It is crucial that you take care not to disrupt the client's lifestyle. Be sure to ask any questions beforehand, so as not to have to ask anything while working. ⑤ Confirm the client's preference regarding work directions If, in the course of your duties, you should be unclear on something, you should confirm in advance whether the client would like you to ask for detailed directions, or whether they would prefer to leave such matters to the judgment of the houseworker. 2-3 When working ① Time spent working Work for the agreed-upon time. If something is left unfinished, do not work overtime, but rather report the details of what you were not able to accomplish to the client. ② Things to be aware of while working If, while working, a client presents you with tea or sweets, politely refuse, saying "Thank you for your thoughtfulness. Unfortunately I am contractually unable to accept your kindness..." or "I brought my own, so there's no need to worry about me..." 7 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 When working in the summer, please bring your own drinks to stay hydrated. (Or go and get them before returning to work.) 2-4 When work is finished ① Start preparing to finish up five minutes before your shift ends. ② In each room and every area where you worked, check once again that everything was cleaned, and that you didn't accidentally leave the power on. ③ Report what you were able to accomplish, what you were unable to accomplish, and any money that you used (in the event that you went shopping). If the client is not present, be sure to leave a memo. ④ Change in the client's washroom to prepare for your return. ⑤ Be sure to say "Honjitsu wa arigatou gozaimashita" [thank you for today] as you leave. ⑥ As you leave the entryway, take your coat and any headwear you may have brought with you. 3. About the kinds of work done by Taskaji houseworkers 3-1 What you are allowed to do Being employed to clean in place of your client, you are allowed to visit the client's home, and, according to the client's wishes, make use of electricity, gas, water, and whatever cleaning chemicals or 8 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 tools the client may provide, using them and their contents as needed in the course of your duties. In short, you are to do whatever you can to respond to the wishes of the client, and carry out routine cleaning, laundry, and housework in the client's place. The following will serve as examples. Cleaning Cleaning and maintaining sinks Encrustation and slime, dust and hair, dirty mirror and so forth Cleaning and maintaining toilets Grime and bacteria, urine stains etc., the hard to see dust in back and so forth Bath Clean all surfaces from the ceiling down to the floor, as well as fixtures and drains. Doing the dishes Wash eating utensils and food storage containers in the dishwasher, according to the customer's wishes. 9 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 You may receive specific instructions regarding the use of the washing machine. (You will need to ask, in advance, how to use it, whether to use detergent or not, and how much to do at once.) Cleaning and maintaining the kitchen counter Cleaning and maintaining the kitchen counter Cleaning and maintaining windows, windowsills, curtains and blinds Periodically, these become dirty, and if the client requests it, the windows and the area around them will need to be cleaned once every few months. Cleaning and maintaining various rooms and spaces in the home Entryway, hallway, and, depending on the home, stairs and balconies. Toilets, sinks, kitchen. Living room, Japanese-style room, bedroom, child's room, high places in a room: dealing with the appliances and shelves, vacuuming the floors, wiping down and mopping and so forth. Cleaning and maintaining electronics, appliances, and miscellaneous items Periodic cleaning of the filters used in heaters and fans. Kitchen garbage cans. Air conditioners, wall ventilation, ventilation above the microwave oven, pots, stove, lampshades, bookshelves, TV stand, every individual appliance and electronic device in the house should be maintained according its instructions. Garbage disposal Take the garbage to a collection site or otherwise leave any trash in garbage cans that have been filled in a designated location. 10 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Bed making For example, dry out futons, take them inside, replace sheets and covers, collect bedding items that have been left out to dry into sets. Laundry About doing laundry Run the washing machine, dry, bring in laundry that has been dried, fold, collect the laundry in a designated location, and so forth to help out with the laundry. You should ask about special instructions regarding how to dry or fold items if you need further detailed instruction. You should wash sneakers, mats, covers, and suits as well if the customer desires. Ironing You may iron clothes and handkerchiefs as needed. Sewing Perform simple sewing operations for buttons or hooks that have come off. Your duties only cover jobs that can be completed in a few minutes. Shopping 11 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Shopping, taking items out for cleaning, and billing for your client Go shopping to purchase ingredients for cooking or other daily supplies as directed by the client Take items to nearby cleaners as needed ※Before going shopping or taking anything to the cleaners, you need to collect the money from your client in advance. (Do not pay and bill the client later or cover any of the bill yourself.) Cooking Meal preparation and meal creation You will carry out meal preparation and meal creation (home cooking rather than true cooking), putting things together, dishing them up, preserving food, washing utensils, and cleaning up afterwards. Be aware of the client's preferences, including likes and dislikes, allergies, portions, how strong or weak the flavor should be, and so forth, and you will make use of the client's kitchen and its appliances to prepare meals. Other cooking related tasks you are allowed to do ① Decide on the menu and shop for ingredients ② Cook a large amount and preserve the rest for later ③ Perform pre-preparation of ingredients ④ If there is time, prepare and serve at the beginning of the meal 12 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Pet care You may feed pets or water plants. Child care with guardian Together with a guardian, you may help care for children. You may play together with them, read books to them, or hold them in your arms. 3-2 What you are not allowed to do The service provided by Taskaji does not cover the following services sometimes provided by similar workers. Other kinds of full-time housecleaners or maids, overall house organizers, handymen, jacks of all trades, movers Any specialized service related to housework Taskaji does not provide the following services. In the event that reparations are required as a result of the performance of one of these services, the client may be able to request compensation from the Taskaji houseworker individually. Please take caution. ・The organization or management of valuables and personal data, or responsibility for such items 13 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 ・Sewing for the purpose of repairs or creation, or any specialized sewing ・Repair or maintenance of any broken goods, appliances, electronics, or doors and such ・Any specialized stain removal with the purpose of repair ・Sewing for the purpose of repairs or creation, or any specialized sewing ・Repair or maintenance of any broken goods, appliances, electronics, or doors and such ・Specialized ironing ・Waxing floors ・Shoe maintenance ・Visits not related to cleaning or household work ・Errands to neighbors' houses ・Tending to the needs of adults ・Preparation or planning of menus requiring specialized nutritional science knowledge ・Feeding or support for those who require supervision, young or elderly 14 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 ・Accompanying the client or the client's family to the hospital ・Transporting children, performing child care without the presence of a guardian, taking pets for walks, anything related to the roof or outside walls ・Any garden work (weeding, removal, applying pesticides, cutting, maintenance and so forth) ・Painting or restoring the outside of a house, helping with gardens on the property (weeding), or working with plants ・Anything relating to especially high ceilings or windows ・Medical or personal care, nursing, or any favors, direct or indirect, done for children or family members Other ●Carpentry/repair calls ●Massages ●Trimming trees ●Responding to phone ●Accompanying clients or their family members outside ●Transporting or depositing money walks with others 15 ページ ●Driving ●Taking ●Dangerous work Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 4. Trouble prevention ① Requests to work overtime The most frequently encountered problem is when a customer requests that the houseworker work overtime to finish work that was left undone. You should estimate and inform the customer in advance how much work you think you will be able to physically accomplish in the allotted time. For anything that was left undone at the end of the allotted time, explain why you were unable to finish. You may not stay overtime to finish the work. You should be aware of the amount of time that a given task usually takes you. Read through this manual closely and be sure you understand its contents. ② Damage done to appliances or eating utensils by Taskaji houseworkers Be sure to ask any questions about special handling instructions before working so that you don't end up damaging anything. If damage occurs in spite of your best efforts, you should contact Taskaji's support center. 16 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 The most frequently encountered problem is when a customer requests that the houseworker work overtime to finish work that was left undone. ③ Ask for clarification regarding the client's requests If the client simply asks you to "please clean the rooms", there is a possibility that miscommunications will arise between the client and the Taskaji houseworker. Be sure to ask "where do you want cleaned, and in what way?", clarifying the details of the request before you begin work. If the client feels that they paid a good deal of money for service but it wasn't done as they wanted, this can cause trouble. ④ The client requests that you take care of their valuables So that the client doesn't end up finding that something important is missing, ask the client to take care of their valuables before you work. In the event that you come across valuables while working, you must report this to the client and request that they take care of them. ⑤ Take care of your own valuables 17 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 To ensure that you don't lose anything, do not keep any accessories that will get in the way of your work on your person while performing your duties. So that you don't have to tell a client "I left something behind", be sure to take proper care of your valuables. If you use a client's money for any purpose, be sure to keep the receipt as proof, and present it to the client. ⑥ How to tell Taskaji if the client files a claim It is best to tell the client "I will tell Taskaji right away. We will be sure to respond." In the event of a claim, you should give the following information to Taskaji: ①Who is filing the claim ②What they found unsatisfactory ③What kind of work they requested ④What they want done about the situation 18 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 5. Using the air conditioner or electrical appliances in the client's house ① Be sure to obtain permission from the client to use the air conditioner or electrical appliance before you begin working. ② Be careful not to forget to turn the air conditioner or any electrical appliances off after you are finished. 19 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 6. The fundamentals of working for Taskaji Taskaji's motto is expressed in 7 basic initials. 【A】【SU】【HA】【SHI】【A】【WA】【SE】 These represent the 7 fundamental rules for our workers. Just remember, "Asu wa shiawase." [Tomorrow will be happy.] “A” Be forthright in your "aisatsu" [greetings]. “SU” Smile. Present a cheerful face. “HA” Hai, your response. Furthermore, hai, as in "haikei" [Dear Sir/Madam]. In other words, show respect. “SHI” Shisei [posture]. It is very important to carry yourself well. Keep your back straight and your manner lively. “A” Arigatou, expressing thanks. “WA” Wadai [conversation]. You won't get anywhere by being uncommunicative. “SE” Seiketsu [clean], seiri [orderly], seiton [tidy]. In housekeeping, these are everything. These things are important, so please remember the phrase "Asu wa shiawase". 20 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 7. The fundamentals of your work <Cleaning> Here you will find the details and methods for a given assignment, determining the level of dirtiness, and how much time to allot. 【Living room】 You will make use of the following tools for cleaning. Required: cloth, vacuum Useful if available: duster, disposable cloth mop (with disposable pads) You will pick up anything left on the floor. ・Take care of dust found on the ceiling, light fixtures, appliances, doors, and so forth using a duster. 21 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Dust tends to collect on the wall around the air conditioner, so be sure to dust it well. (If no duster is provided, wipe with a dry cloth.) ・When possible, wipe appliances and doors with a wet cloth. Be especially careful when you are wiping areas that collect fingerprints easily. If you only use water to wipe these areas, most of the marks may not be removed. It is best to have a set order for cleaning any light fixtures or switches that may be cleaned using a wet cloth, and follow that while cleaning. Vacuum the floor. After you use the vacuum, you should wipe the floor with a wet cloth, or use a mop. It can be quite difficult to clean large living room floors by hand, so be sure to make use of the cleaners and tools (mops and such) provided by the client. There are mops that use dry sheets, mops that use wet sheets, and mops that use cloths. Please make use of those tools provided by the client. 22 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 There are three things a professional should be careful about when cleaning a living room. First, the doorknobs. Second, the baseboards. Third, the light switches. Quite often, the people living in a house will forget to pay attention to these areas, even if they collect a good deal of dust or become dirty. Clean these areas well to ensure a good response from clients. Also, the area around door knobs often gets dirty, so clean that as well. 【Kitchen】 You will make use of the following tools for cleaning. Required: toothbrush, counter cleaning fluid, sponge for counters, sponge for cleaning stainless steel, cloth. 23 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Useful if available: sodium bicarbonate spray (in place of counter cleaning fluid), melamine sponge, rubber gloves, other brushes Sinks, taps Use counter cleaning fluid and a sponge. Run water in the sink. Add counter cleaning fluid. Remove grime, moving the sponge in a single direction. Run water to wash away all of the cleaning fluid, then wipe dry. Move in a single direction 24 ページ You are done after everything is wiped dry Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル Scrub with a toothbrush 0.2 版 Clean everything down to the back of the drain cover Gas stove 1. Apply and leave: how to loosen grime The grime embedded in gas stoves is generally the remnants of old oil. In order to remove it effectively, apply counter cleaning fluid and let it sit to loosen it up. If you leave it alone for a while, it will be easy to remove without a good deal of effort. 2. Take it off: how to remove accumulated grime For layers of accumulated grime that have been heated and made even tougher to get rid of over time, you need to be careful not to damage the stove as you work on removing them. Use an old card to scrape them off. The cleaning fluids will penetrate more deeply 25 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 into the grime and make even the toughest accumulations easy to remove. After applying and leaving the cleaning Use a toothbrush to get into small areas. fluid in place for half an hour, the grime is loosened and, being careful not to damage the stove, you can take it off. 【Bathroom】 You will make use of the following tools for cleaning. Required: bathroom cleaning fluid, bathroom sponge, 2 cloths (possibly microfiber cloths), facial tissues, toothbrush Useful if available: sodium bicarbonate spray, citric acid spray, old, used stockings 26 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Cover the whole bathroom in hot or cold water. On days when you have sufficient time, you should begin by cleaning the ceilings, vents, and lights. Especially with the ceiling, even if it doesn't appear dirty, there may be mold present. Wipe using a damp cloth that has been fully wrung out. Higher locations, such as ceilings, vents, and lights, should be cleaned before anything else so as to prevent dust or anything else from spreading. Using facial tissues, remove any hair or trash stuck in drain openings. Use a large sponge covered in bathroom cleaner (or sodium bicarbonate solution) to wash the whole room. You should wash metal fixtures and mirrors together. Wash the whole room using hot or cold water. 27 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Wipe the walls and ceiling of the washroom with a large towel. After washing the walls and ceiling, you should quickly wipe away any remaining moisture. Polish off metal taps and mirrors with a dry cloth or stockings for a professional finish. ◆Tips on cleaning metal taps and mirrors Go for a professional shine! How to polish metal taps The scale formed on these surfaces is formed from hardened detergent and hot water incrustation. In order to remove these stubborn substances, use a toothbrush and tooth powder. Just brush as if you were brushing your teeth. 28 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Warning: Be careful not to cause damage when you are cleaning areas you cannot see. For hard-to-reach areas like the backs of taps, bring out about 30cm of stocking, and move it horizontally across to polish those tougher spots with ease. How to remove grime from bathroom mirrors Using a citric acid spray, wipe the entire surface, and leave it covered in the spray for 15 minutes. Use a toothbrush to attack tougher spots. Finally, wash the surface with water, using a soft cloth or a microfiber cloth. 【Washroom】 You will make use of the following tools for cleaning. Required: bathroom cleaning fluid (or sodium bicarbonate solution), a soft cloth (possibly a microfiber cloth), facial tissues, a toothbrush 29 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Useful if available: tooth powder, melamine sponge Melamine sponge A melamine sponge is a sponge made from melamine resin. Rub it against a surface, together with water, and you can lift any substances that have adhered to it. It really feels a lot like an eraser. Its ability to polish surfaces so softly and finely is amazing, particularly when those surfaces are enamel or stainless steel taps, which are similar. It is also extremely effective at removing the brown incrustation left by hot water. 30 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Remove any dirt or hair from the faucet with a tissue. Lift the cap from the drain, and do the same. Wipe the mirror and sink surface with a damp cloth (possibly a microfiber cloth). The areas surrounding the metal fixtures get particularly dirty, so be sure to clean them thoroughly. Use a tissue to remove any dirt or hair that may have collected in the tap. Lift the cap from the drain, and do the same. 31 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 While running water, clean the drain cap with a toothbrush. Any removable parts and the rim of the basin, along with the drain, should be cleaned with a toothbrush. (Using a citric acid spray will make this easier.) Using a damp cloth (possibly a microfiber cloth), wipe away any remaining substances from the mirror, the tap, and the inside of the basin. If there are any substances that your cloth (or microfiber cloth) cannot remove, use a dampened melamine sponge. Grime can build up quite easily on the curved parts of the basin. Be sure to clean them thoroughly. 32 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Finally, use a dry cloth (or microfiber cloth) to polish the taps and mirror for extra shine. Bathroom cabinets Take everything out of the cabinet, and if possible, remove the shelves as well. Use tooth powder and an old toothbrush to clean the shelves thoroughly. After washing them, wipe them dry to finish. 33 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 3. Wipe anything that cannot be removed with a cloth (or a microfiber cloth). Finally, put the removed shelves back in place. Warning: If you use a microfiber cloth, make sure that you are not causing damage to areas that you cannot see as you clean. 【Toilet】 You will make use of the following tools for cleaning. Required: vacuum, toilet bowl cleaner (or citric acid solution), cloth (possibly a microfiber cloth or disposable dry cloth), toilet brush, toothbrush Useful if available: rubber gloves, toilet cleaning cloth 34 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 In general, you should clean the room from top to bottom. Start by cleaning the vent with a vacuum, and then wipe it with a dry cloth. If you are able to remove the cover from the vent, you should wash it. Remove the dust around the shelves and toilet as well as the plumbing with a cloth (or a dry disposable cloth meant for floors). Dust collects easily around the vent on the door, so be sure to take care of that as well. Use a vacuum to clean the floor. 35 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Wipe the area around the toilet, the outside of the toilet, the floor, and the walls with a cloth (possibly a microfiber cloth) or a toilet cleaning cloth. Use a toilet brush to clean the inside of the toilet. (Spraying it with citric acid will help to make it even cleaner.) For any substances that won't come off, apply cleaning solution (or citric acid), let it sit for a bit, then remove them with a toothbrush. *You should use gloves. If the toilet is a washlet, be especially careful as you clean. 36 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 After you are finished cleaning, fold the toilet paper into a triangle, as shown. 37 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 8. The fundamentals of your work<Cooking and Shopping> How to cook and shop working for Taskaji ①Listen to the client's request before your visit, and confirm where you are to shop for ingredients ②Confirming what ingredients to buy (when the client asks you to go shopping) Has the client specified where to shop? Does the client want specific brands or items from specific areas? ※You are forbidden to use ingredients deemed unsafe by the Ministry of Health, Labour, and Welfare. ※You are forbidden to use ingredients with a high risk of food poisoning (such as raw clams or raw fish) ③If you prepare meals for children, try to avoid foods they won't eat Examples: Ingredients they dislike, spicy foods, etc. Frequently heard requests from clients 38 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 "Even if it costs a lot, I would like to use only Japanese ingredients." "I would like you to use organic vegetables." Staying sanitary ① Wash hands thoroughly ② Sterilize everything thoroughly ③ Keep everything properly until it is used (for instance, don't keep meat or raw fish together with anything that will enter the client's mouth directly, such as vegetables) ④ Maintain the proper temperatures for all ingredients (for instance, keeping items hot or cold as needed) 39 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Reference: Using sodium bicarbonate solution Sodium bicarbonate solution is effective in removing grease. If the customer requests it, you should use it in place of other cleaning solutions. It is very effective on kitchen grease. [Ingredients] Water…100ml Sodium bicarbonate…1 teaspoon [Preparation] You simply have to dissolve the sodium bicarbonate (1 teaspoon) into warm water (100ml). Using this solution, you can get rid of grease around the kitchen or grime left on the sink simply by wiping it away for a fresh shine. 40 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 With tougher grease, you may have to dab sprayed areas with a paper towel. You can also spray the garbage can or refrigerator with sodium bicarbonate solution to help prevent odors. [How to use] Cleaning the kitchen drain Take off the cover, and pour sodium bicarbonate powder liberally onto the drain. Spray the cover and the garbage catch with sodium bicarbonate solution, and clean off any substances present with a toothbrush. When it's clean all over, you're done. Cleaning the bathroom drain Pour sodium bicarbonate on any parts you have removed, and using a sponge, scrub the inside, the outside, and the drain catch. Wash with water, and you're done. Cleaning the gas stove Remove the burner rings, trivets, and the vent cover and apply sodium bicarbonate solution. You will need to spray larger parts with the solution. 41 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Lift stains from the top plate using plastic wrap covered in sodium bicarbonate solution. If the grime is particularly difficult, take a paper towel with sodium bicarbonate solution, and keep it pressed on the surface for a little while. Then roll up some plastic wrap and move it across the surface in a circular motion to lift the grime. 42 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 Reference: Using citric acid Citric acid is primarily useful in removing incrustation. If the customer requests it, you should use it in place of other cleaning solutions. It is primarily used for incrustation in toilets, bathtubs, sinks, and kitchens. [Ingredients] Water…100ml Citric acid…1/2 teaspoon [Preparation] Dissolve the citric acid (1/2 teaspoon) into water (100ml). To remove particularly hard white incrustation, you should use a more potent citric acid solution if possible. 43 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved. タスカジさん お仕事マニュアル 0.2 版 You can use citric acid spray and wipe to clean cutting boards, triangular bacterial filters, tables, and floors. You will make a heated citric acid solution. When creating the solution, use water heated to between 40 and 50 degrees centigrade. This alone will make it a lot easier to remove any substances. [How to Use] Cleaning the toilet Citric acid solution will be quite effective in removing incrustation and other substances from toilets. Cleaning the mirrors Spray the area with citric acid solution, then cover it from top to bottom in plastic wrap, and leave it as is for half a day. Wash it with a damp cloth, then wipe it with a dry cloth to finish. Cleaning small parts of bathtubs Spray containers for cleaners and small parts of the bathtub with citric acid solution, and lift any grime with a sponge. When you've wiped everything away, you're done. 44 ページ Copyright © 2014 brand-new Style Inc. All Rights Reserved.
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