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Tiina Haapaniemi (11.12.1972, Kemi)
Haapalehto 2 B, 91910 Tupos
044 2592172
[email protected]
https://www.linkedin.com/pub/tiina-haapaniemi/4a/b42/142
WORK EXPERIENCE
01.2005-06.2014 SÄHKÖ-RANTEK OY
OULU
Key Account Manager
Customer Service, CRM
Sales and purchase processes
Stock Management
Logistics
Quality
Production planning
Instructions for Production in Russian
Interpreting Finnish-Russian-Finnish for new Russian employees
Design of marketing material in Fin and Eng (Randax Oy)
Newsflow in web (Randax Oy)
Export Coordinator
Overall coordination and documentation of the Russian production unit
License processes
Translations Finnish-Russian
Interpreting Finnish-Russian
04.2000–01.2005 STORA ENSO OYj
OULU
Market Supervisor
Customer Service in Finnish, English and Polish
Control over entire sales and delivery process
Cooperation with sales companies in various markets in various continents
07.1998–04. 2000 STORA ENSO Poland Ltd
WARSAW, POLAND
Sales Assistant
Customer Service and cooperation in Polish, English and Swedish
Coordination, operations and documentation over entire sales and delivery process
Cooperation with the company’s mills in Europe
Translations Finnish-English-Polish
1994-1997 ENSO OYj
Market Supervising, Invoicing, and Department secretary
KEMI
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EDUCATION - DEGREES
2014 LAPLAND UNIVERSITY OF APPLIED SCIENCES
TORNIO
MBA, International Business Management Programme in English
Master Thesis: Customer Experience Management based Differentiation in Russia:
Case V.A.V. Group Oy.
1997 KEMI-TORNIO UNIVERSITY OF APPLIED SCIENCES
TORNIO
BBA, International Operations
Bachelor Thesis: Internationalization of companies in Kola Peninsula, Russia.
FURTHER EDUCATION
Customer Service and tourism course for Russian speaking
18.11. – 26.11.2014 Business Oulu
Programme in Russian and CIS Business
01.09.2014–26.06.2015 Eduhouse
Qualification for Entrepreneurs
31.03.-28.05.2014 Intotalo
Polish language
1998-1999 Warsaw University
Programme in Polish Business
1998 Further education unit of Tampere University
Russian language and Culture
1996-1998
Tampere University
LANGUAGE SKILLS
OULU
OULU
OULU
WARSAW, POLAND
TAMPERE
TAMPERE
Finnish – Native language
English – Excellent in both oral and writing
Russian – Excellent in understanding spoken language, Very Good in
communicating and writing. Excellent ability in consideration of cultural effects on
communication.
Polish – Good in understanding spoken language, communicating and writing.
Swedish – Satisfactory in oral and writing.
SYSTEM AND PROCESS KNOWLEDGE
Microsoft Office
Holistic business processes in various ERP-systems
Business processes via customers’ internet servers
OTHER QUALIFICATION
Traineeship period in Lappi Service Oy, Murmansk, Russia 1994.
Student Project Work in Kirovsk, Russia 1994, teaching Finnish and English.
Teaching Russian in Oulu, 2014/Oct –
HOBBIES
Gym, cultural activities with friends & family, international kitchen.
REFEREES
Marko Venäläinen, V.A.V Group Oy, Managing Director, 0400 582 268,
[email protected]
Marié Hilden, Sähkö-Rantek Oy, Key Account Manager, 044 7346228,
[email protected]
Juha-Matti Rantapää, Sähkö-Rantek Oy, Managing Director, 044 7346220, [email protected]