One Back Bay Resident Reference Guide

TABLE OF CONTENTS
Address Information ............................................................................................................................. 3
One Back Bay Resident Service Specialist’s Office ..................................................................... 3
One Back Bay Leasing Office ............................................................................................................. 3
One Back Bay Property Manager and Staff .................................................................................... 3
®
RelatedStyle Services ......................................................................................................................... 4
The Related Personal Assistant ........................................................................................................ 4
Related Resident Web Site ................................................................................................................ 4
Rent Payment Options ........................................................................................................................ 4
®
Fitness Lifestyle by Equinox ............................................................................................................. 5
Complimentary WiFi Access .............................................................................................................. 6
®
Related Hi-Tech Home ...................................................................................................................... 6
Complimentary Faxes and Copies .................................................................................................... 6
Related Inner Circle ............................................................................................................................. 6
Related Resident Referrals ................................................................................................................ 6
Easy Transfer Within the Related Rentals Portfolio ....................................................................... 7
Utilities / Apartment Services Set-Up ............................................................................................... 7
Repairs and Service .............................................................................................................................. 7
Alterations to the Apartment .............................................................................................................. 7
Damage Charges ................................................................................................................................... 7
Pets ........................................................................................................................................................... 8
LIVING IN YOUR COMMUNITY ............................................................................................................... 8
In-Building Equinox Fitness Room ................................................................................................... 8
Children’s Interactive Play and Party Room ................................................................................... 8
One Back Bay Lounge, Landscaped Sun Terrace and Barbeques........................................... 8
Sundeck and Outdoor Garden ........................................................................................................... 8
ATM ........................................................................................................................................................... 9
Resident Storage ................................................................................................................................... 9
Bicycle Storage Room .......................................................................................................................... 9
Parking Garage....................................................................................................................................... 9
YOUR NEW APARTMENT ........................................................................................................................ 9
Temperature Control Unit .................................................................................................................... 9
Heating ..................................................................................................................................................... 9
Smoke and Carbon Monoxide Detectors ......................................................................................... 9
Window Treatments .............................................................................................................................10
Window Guards .....................................................................................................................................10
Waste Disposal and Recycling..........................................................................................................10
Single Stream Recycling Program ...................................................................................................10
Universal Waste Recycling ................................................................................................................10
Soiled Paper/Broken Glass/Styrofoam ............................................................................................10
Household Hazardous Waste ...........................................................................................................11
Plastic Bags .........................................................................................................................................11
Water Closets ........................................................................................................................................11
Bathtub ....................................................................................................................................................11
Granite Kitchen Countertop ...............................................................................................................11
Bathroom Marble Tile and Countertop ............................................................................................11
Wood Floor Care ...................................................................................................................................12
®
In-Sink-Erator .......................................................................................................................................12
Apartment Key-Fob Procedures .......................................................................................................12
Apartment Access Control .................................................................................................................13
Deliveries ................................................................................................................................................13
Holiday Gratuities .................................................................................................................................14
While You Are Away ............................................................................................................................14
1
TABLE OF CONTENTS
Insurance ................................................................................................................................................14
Pest Control ...........................................................................................................................................14
TIPS FOR RESIDENTS ON HOW TO MINIMIZE MOLD GROWTH .................................................16
FIRE SAFETY AND EMERGENCY PROCEDURES............................................................................17
2
RESIDENT REFERENCE GUIDE
Address Information
The address of One Back Bay is 135 Clarendon Street, Boston, Massachusetts, 02116.
One Back Bay Resident Service Specialist’s Office
The Resident Service Specialist is professionally trained to address all of your residential
questions and needs. We invite you to drop by the Resident Service Specialist’s office
located on the 6th floor whenever you have anything to discuss. In order to
accommodate your busy schedule, the office hours are Monday through Thursday, from
9AM to 7PM, and on Friday from 9AM to 5PM. To contact your Resident Service
Specialist please call (617) 284-5111 or e-mail [email protected]. (Hours are
subject to change)
One Back Bay Leasing Office
The One Back Bay Leasing Office is located on the 6th floor and is open from 10AM to
6PM daily, seven days a week. The telephone number is (617) 284-5100, the e-mail
address is [email protected], and the fax number is (617) 284-5101.
One Back Bay Property Manager and Staff
The building is supervised by Property Manager Rosemary Austin of Related
Management who is assisted by your Maintenance Supervisor, Resident Service
Specialist, Administrative Assistant and a complete staff of service and maintenance
professionals.
You may need the following contact information for future reference:
One Back Bay Property Manager
One Back Bay Maintenance Supervisor
One Back Bay Resident Service Specialist
One Back Bay Concierge Desk/Personal Assistant Services
One Back Bay Leasing Office
3
(617) 284-5111
(617) 284-5117
(617) 284-5111
(617) 284-5105
(617) 284-5100
RelatedStyle Services®
As a resident of a Related Rentals building, you may take advantage of our package of
exclusive lifestyle-oriented services called RelatedStyle Services. RelatedStyle Services
are designed to give you the free time you need to focus on the things you care about
most. A few of our most popular services are outlined below. For a complete list of
RelatedStyle Services, visit the resident Web site at www.related.com/residentcircle. We
are always adding to our list of services so be sure to check back often.
The Related Personal Assistant
The Related Personal Assistant brings new meaning to the words luxury living.
With just a simple phone call or e-mail, you can request just about anything and
Related’s Personal Assistant service can help you with it. The Related Personal
Assistant can make dinner reservations, arrange for a car service or find you a
housekeeper, a personal trainer, a massage therapist or a dog walker. The
Related Personal Assistant is readily available to help you organize your closets,
your home and your life…and that’s just for starters. The Personal Assistant
service can get you tickets for concerts, the theater or sporting events. You need
it, you name it, Related’s Personal Assistant can do it. While you pay for the
services you book, the arrangements and reservations are completely
complimentary. So when you need something booked, bought, reserved,
arranged, sent, received, watered, or watched, just call (617) 284-5105 or email
to [email protected].
Related Resident Web Site
For your convenience, your building has its own resident Web site. In order to
access the site, please log onto the site at www.related.com/residentcircle with
your user name and password, which have been emailed or mailed to you. Once
you log onto the site, you must change your login information. The resident Web
site provides access to building information and resources (including a copy of
this guide) and is constantly updated. Please take a moment and familiarize
yourself with it. You will find conveniences such as our special offers available
only for residents of the Related portfolio, special events and announcements,
your account ledger, and the ability to view your open service requests and
packages, to name a few. Please contact your Resident Service Specialist with
any questions.
Rent Payment Options
In order to facilitate payment of rent, we offer several payment options. You can
choose to pay your monthly bill online with Visa®, American Express® or
Automatic Bank Withdrawal. You can make a onetime payment or elect to sign
up for our Automatic Bill Payment (ABP) service.
To enroll in ABP, simply log in to the Resident Web site and within “Resident
Management” on the left navigation bar, click on the title “Pay Rent/Manage
Account”. Under the “Payment Profile” tab, click on the “Enroll in ABP” button.
Once you’ve pressed the button, you can choose between Visa, American
Express or Automatic Bank Withdrawal and follow the instructions.
Alternatively, you can use your own online banking product and set up a
recurring payment directly to “Clarendon Street Associates, LLC”. Please use
the following address information: Attn: Resident Service Specialist, 135
Clarendon Street, Boston, MA 02116. Rent payments may be left at the
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concierge desk or can be mailed or delivered in person to the Resident Service
Specialist’s office. Please make checks payable to Clarendon Street
Associates, LLC.
Rent is due the first (1st) of every month. Rent is considered late AFTER the
first day of the month. A $50.00 late fee will be incurred if your check is not
received within thirty (30) days of due date.
Any rent check that is returned for insufficient funds will incur a standard bank
cost processing fee.
Fitness Lifestyle by Equinox®
Designed to seamlessly integrate fitness, relaxation and wellness into your daily
life, Fitness Lifestyle by Equinox offers Related residents access to extraordinary
fitness and spa facilities as well as special membership opportunities.
Components of Fitness Lifestyle by Equinox at One Back Bay are as follows:
In-Building Equinox Fitness Room
An in-building Equinox fitness room is located on the building’s 6th floor. It
is a state-of-the-art, members-only fitness facility featuring the finest
strength training and cardio equipment. The Equinox Fitness Room is
available 24 hours a day, seven days a week.
To purchase a membership to the In-Building Equinox Fitness Room
please contact your Resident Service Specialist or Leasing
Representative.
Resident Programming
From time to time Equinox will host specially designed programming for
residents. Programming may include:
• Yoga
• Chair Massage
• Wellness Lectures
• Outdoor Runs
In-Home Services
As an exclusive benefit of residency at One Back Bay, Equinox offers the
following services in your home:
• In-Home Spa Services
• In-Home Personal Training
• In-Home Fitness Classes, Including Yoga and Stretching
To schedule any of Equinox’s In-Home Services, please contact One
Back Bay’s Equinox Fitness Concierge at (617) 284-5119.
Equinox Fitness Concierge
An Equinox Fitness Concierge is available in the Equinox Fitness Room
at peak times. The Fitness Concierge is available to:
• Schedule personal training sessions (in-home or in-club)
• Schedule spa appointments (in-home or in-club)
5
•
•
•
Register residents for the building’s exclusive resident fitness
programming
Answer questions regarding Equinox Fitness Club classes and
membership activities
Register fitness trainers
Complimentary WiFi Access
Secure wireless high-speed Internet in the common areas of One Back Bay is
made easy with a high speed network provided by Spot On Networks. With a
user name and password, access is instant and free to residents. Please see the
Concierge or your Resident Service Specialist for access information. WiFi
access is available in the Lobby, One Back Bay Lounge and private Terrace, the
Equinox Fitness Room, as well as throughout the Sundeck and Outdoor Garden.
Related Hi-Tech Home®
Related Hi-Tech Home is a package of the very latest infrastructure technology
options for your home. Each residence comes with an integrated wiring system
designed to give you the ability to have multiple telephone/fax lines, IPTV, and
multiple television/cable modem and high-speed Internet providers.
To deliver the highest quality services, your home is wired with structured cable:
Three Cat5e wires and two coaxial cables for proper distribution of the services
offered by a host of service providers, one end of the structured cable terminates
in multimedia jacks in your home while the opposite end terminates in Multimedia
Panel (MMP).
Because technology continually changes and we are not always able to predict
what the future will bring, your home comes equipped with an empty micro-duct
pathway connecting your MMP and property’s telecommunications center. This
pathway accommodates the future wiring needs of technological innovations to
keep you connected for many years to come. To learn about your home’s HiTech options, simply log onto the Related resident Web site and click “Related
Hi-Tech Home”.
Complimentary Faxes and Copies
Please feel free to visit our Resident Service and Leasing Center, located on the
6th floor, to send a fax or make a few copies during normal business hours.
Related Inner Circle
Be in the know with the Related Inner Circle. The Related Inner Circle is an
exclusive membership program designed to inform and reward current Related
Rentals residents interested in making for-sale apartment purchases in our
newest condominiums. Members of Related’s Inner Circle can opt to receive
early notification of purchase opportunities and enjoy both financial benefits and
the ease and flexibility of moving into their next Related home. For more
information about the Related Inner Circle, visit your Resident Web site or
contact your Resident Service Specialist.
Related Resident Referrals
Related Rentals values you as a resident. To thank you for referring your friends
or colleagues to any one of our Related Rentals nationwide, we offer you a
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bonus every time someone you refer to us leases an apartment in our portfolio.
For proper credit, please make sure that either you or the person you are
referring gives our leasing agent their name and address…it’s that easy! For a
complete list of Related Rentals properties, visit www.relatedrentals.com.
(Service is subject to change by management)
Easy Transfer Within the Related Rentals Portfolio
Should your housing needs change during your residency with us, you may
transfer to any available market rental within our portfolio with 30 days notice
provided you are current in your leaseholder obligations. It's the easiest, most
flexible and accommodating transfer program in the industry. Please contact the
leasing office at (617) 284-5100 for further information or log onto our Web site at
www.relatedrentals.com.
Utilities / Apartment Services Set-Up
As a Related resident you can go online to view, initiate the set-up or change your
telephone, utilities and television options, plus other home services, such as newspaper
delivery, renter’s insurance, movie rental subscriptions and change of address. To
activate this service, log in to the resident Web site and within “Resident Management”
on the left navigation bar, click on “Utilities/Apartment Services Set-Up”.
Please note that this service is provided by our partner; WhiteFence. They will retain all
pertinent personal information, including credit card information, if required.
Repairs and Service
If, at any time, you require repair or service attention in your apartment, simply stop by
the concierge desk to prepare a service request. Most service requests are addressed
within 24 hours. Naturally, emergencies are handled immediately. For your convenience,
you can submit, edit and track the status of your service requests online through the
Resident Web site. To submit or track your service request online simply log in to the
Resident Web site and within “Resident Management” on the left navigation bar, click on
“Service Requests”.
To avoid any miscommunication, and because staff may not enter any apartment without
a written service request on file, a completed service request form is required. Please do
not request service directly from maintenance staff personnel.
Members of our maintenance staff are permitted to perform services outside of their job
responsibilities provided they abide by the guidelines set forth by the management team.
Alterations to the Apartment
All alterations to your apartment must have the written authorization of the Resident
Service Specialist in advance of any work being performed. It is your responsibility to
restore your apartment to its original condition when you vacate your apartment.
Damage Charges
If incorrect usage is determined to be the cause of any damage to your apartment, or if
you incur any damage beyond normal wear and tear, you will be charged for labor and
materials to complete the repair.
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Pets
Certain small pets (50lbs. or less) are permitted in the building. As per your lease, you
must get the permission of the landlord before bringing home a pet. A pet rider must be
signed by all residents owning a pet. Please contact the leasing office to get approval for
your new pet. This policy may change at any time the landlord deems necessary.
Please note that your pet must be on a short leash when in common areas of the
building. Pet socializing is not permitted in common areas of the building.
LIVING IN YOUR COMMUNITY
To access the building’s Equinox Fitness Room, One Back Bay Lounge and private
landscaped terrace and barbeques and Children’s Playroom, a resident must purchase
the One Back Bay Amenity Package. If you wish to purchase this amenity package
please contact your Resident Service Specialist or Leasing Representative.
In-Building Equinox Fitness Room
An in-building Equinox fitness room is located on the building’s 6th floor. It is a state-ofthe-art, members-only fitness facility featuring the finest strength training and cardio
equipment. The Equinox Fitness Room is available 24 hours a day, seven days a week.
To purchase a membership to the In-Building Equinox Fitness Room please contact your
Resident Service Specialist or Leasing Representative.
Children’s Interactive Play and Party Room
One Back Bay offers a wide variety of children’s activities held within the designerdecorated Children’s Interactive Play and Party Room. This inviting space may be
reserved for private events so please contact your Resident Service Specialist to learn
about availability and event rental fees. One Back Bay’s Play and Party Room is located
on the building’s 6th floor. Reservations are available to all residents*.
* Residents that have not purchased the One Back Bay Amenity Package and choose to reserve
the Children’s Interactive Play and Party Room will be charged an additional rental fee.
One Back Bay Lounge, Landscaped Sun Terrace and Barbeques
The One Back Bay Lounge and Sun Terrace is located on the building’s 6th floor. Here
you will find a fully equipped kitchen, a TV lounge, private terrace with barbeques, which
are perfect for entertaining family and friends. The One Back Bay Lounge and private
Landscaped Sun Terrace is available daily from 6AM to 11PM, and may be reserved for
private parties. Please see your Resident Service Specialist for pricing and availability.
Reservations are available to all residents*.
* Residents that have not purchased the One Back Bay Amenity Package and choose to reserve
the Lounge will be charged an additional rental fee.
Sundeck and Outdoor Garden
A landscaped sundeck and garden, located on the building’s 6th floor is available to all
residents of One Back Bay. The terrace features barbeque grills, dining and sun bathing
areas and is accessible between 6AM and 10PM. We would like to remind all of our
residents that smoking and alcohol are NOT permitted in any common areas of the
building.
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ATM
Located on P1 level service corridor, the ATM machine is available 24 hours per day,
seven days a week. Cash withdrawal is free for all First Republic Bank customers; all
other users will currently experience a $2.00 charge per cash withdrawal. This fee is
subject to change.
Resident Storage
Resident storage is available on a first come, first serve basis. There is a monthly fee for
resident storage bins. Please contact the Resident Service Specialist for pricing, access
and availability. Please note that space is limited.
Bicycle Storage Room
The bicycle room is available on a first come, first serve basis. There is a yearly fee per
bicycle space. Please contact the Resident Service Specialist for pricing, access and
availability. Please note that space is limited.
Parking Garage
A 24-hour attended indoor garage is open daily with valet parking and is available for
you and your guests for an additional fee. Please note that the garage is managed by a
third party and is not part of Related Rentals operations.
YOUR NEW APARTMENT
Temperature Control Unit
Your home has individually controlled incremental heating and cooling devices. The
devices contain a wall-mounted thermostat to control the temperature. If you encounter
anything unusual with your heating or cooling unit, do not attempt to repair it yourself.
Call the concierge desk to request service.
For energy efficiency, keep your windows and doors closed as much as possible when
the heater or air conditioner is running. Keeping your blinds closed against direct
sunlight in the summer can result in a cooler apartment. In the winter months, keeping
the blinds open during the day to let in sunlight will have a warming effect in your
apartment.
Heating
The heat pump units in each apartment utilize the building-supplied hot water and the
internal compressor to provide heat to the apartment. The fan and compressor in each
apartment is powered by the apartment electric, and this consumption will be reflected
on your monthly electric bill.
Please be reminded to set your unit to the heating position if leaving your apartment for
any length of time in the winter to prevent water in your apartment from freezing while
you are gone.
Each heat pump unit is capable of providing heat year-round.
Smoke and Carbon Monoxide Detectors
For your safety, your apartment is equipped with smoke and carbon monoxide detectors
that will automatically sound an alarm in case of fire, smoke or excessive carbon
monoxide levels. Periodic “chirping” of the alarm within the detector indicates a low
condition of the back-up battery. If this condition occurs please contact the concierge
9
desk to have your battery replaced. In case of fire or smoke, please follow the
automated audible instructions and refer to the Fire Safety and Emergency Procedures
detailed in this guide.
Window Treatments
The mini-blinds provided with your apartment must remain in the windows.
Window Guards
In accordance with Commonwealth of Massachusetts State Building Code, One Back
Bay is required to provide window stops in all apartments. Window stops may not be
removed.
Waste Disposal and Recycling
Each floor of the building has a Refuse and Recycling room.
Please put all non-recyclable waste in a tied plastic bag before depositing it in the chute
in the disposal room. NEVER throw trash that is not in a bag down the chute. If you have
items that are too large for the chute, please notify the concierge desk. Please note the
sign in the disposal room that describes the types of trash NOT permitted in the chute.
One Back Bay has a comprehensive recycling program in place to recover reusable
resources and divert unnecessary waste from landfills. The program meets and
exceeds City of Boston regulations. We hope you will participate in our recycling efforts.
Single Stream Recycling Program
The City of Boston has a Single Stream Recycling Program in which all
recyclable paper materials as well as cartons, glass, metal, and plastic
containers and rigid plastics are commingled in a single recycling bin. Signage
in our Refuse and Recycling Rooms details what and how to recycle at One Back
Bay.
Full details of the City of Boston recycling program, including acceptable
materials, are provided in their Recycling and Trash Directory
http://www.cityofboston.gov/TridionImages/RECYCLINGDIRECTORYweb_tcm14107.pdf,
and
the
list
of
Frequently
Asked
Questions
http://www.cityofboston.gov/publicworks/recycling/FAQ.asp provides answers to
many common questions about our program and additional recycling options.
Universal Waste Recycling
Related offers in-building recycling collection for fluorescent lamps (e.g. compact
fluorescent bulbs), lighting ballasts and batteries. Please contact your Resident
Service and Leasing Center if you need to dispose of any of the above
hazardous materials.
Soiled Paper/Broken Glass/Styrofoam
These items cannot be mixed with recyclables and should be discarded as trash.
Please wrap any broken glass before disposal to avoid injury to staff when
handling waste for disposal.
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Household Hazardous Waste
The City of Boston accepts a variety of chemicals and hazardous wastes on
designated
Drop-Off
Days.
Visit
their
web
site
at
http://www.cityofboston.gov/publicworks/recycling/hazardouswaste.asp
for
upcoming events and additional information.
Plastic Bags
Plastic bags are not currently included in the City of Boston recycling program,
but
many
major
supermarkets
accept
bags
for
recycling. Visit
http://www.plasticbagrecycling.org/plasticbag/s01_consumers.html for a listing of
what plastics are recyclable and which retailers accept these materials.
Water Closets
Water-efficient dual-flush water closets (toilets) have been installed in your unit. Dualflush toilets permit users to choose between two amounts of water. The smaller button
on the toilet emits less water in the flush and is typically adequate.
Please refrain from disposing item(s) down the toilet that are not intended to be flushed,
as this will inhibit the toilet’s effectiveness.
Bathtub
The tub should not be cleaned with abrasive cleaners. We recommend environmentally
preferable products that do not include phosphates or chlorine such as 7th Generation®
Tub & Tile Cleaner, Citra Solv® Cleaner/Degreaser (Concentrated or Pre-Diluted All
Purpose Cleaner Spray) 20 Mule Team® Borax and Ecover® Cream Scrub. Use a sponge
or nylon bristle brush to clean your bathtub to prevent abrasions to the surface.
For scrubbing, a sponge or nylon brush can be used without scratching the surface.
For more bathtub care instructions, please visit Kohler’s Web site
www.us.kohler.com/tech/care_cleaning.jsp.
Granite Kitchen Countertop
In order to maintain your granite countertop it is important to wipe spills up immediately
and to avoid putting hot items, such as pots, directly on your countertop. For cleaning, it
is recommended that soap and water or a mild detergent be used with a soft cloth. The
use of harsh chemical cleaners such as tile cleaner or bathroom cleaners should be
avoided.
Adhered materials like food, gum, or nail polish can be scraped away with a plastic putty
knife; any marks left by the blade can be removed with a non-abrasive cleanser.
Thoroughly rinse the surface with clean water to remove residue.
Bathroom Marble Tile and Countertop
Because marble is absorbent it requires special care. Taking the following precautions
will help mitigate problems:
• Wipe anything that spills on marble immediately
• Use coasters under glasses or bottles
• Use mats or trivets to place hot items on marble
• Remove excess water from the shower or tub immediately using a squeegee.
Hard water is particularly damaging to stone.
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To remove dirt and dust from your marble floors we recommend sweeping the floors
using a soft brush. Do not vacuum the marble floor to remove dust, as the vacuum may
scratch the polished surface.
Marble floors and countertops should be washed with clean, luke-warm water. For best
results, use a marble or stone cleaner. Do not use chemical, acid based or abrasive
household cleaners such as tub or tile cleaners, as they will dull and scratch the marble.
Always rinse using clean, warm water and allow the surface to dry before use. Do not
use hot water to clean spilled milk or blood, as doing so makes the stain worse.
Wood Floor Care
To help maintain the beauty of your hardwood floor and prevent it from becoming
slippery with water, flood or grease, we recommend that you vacuum, sweep or dust
mop regularly. Never wet mop wood flooring with water, as it may permanently damage
the floor. Use a wood floor cleaner such as Bona® Swedish Formula Hardwood Floor
Cleaner from BonaKemi USA, as per product directions.
Area rugs should be slip-resistant with a backing that will not discolor the floor. Please
use floor protectors under heavy furniture to help reduce the risk of indentation by
distributing weight properly and to help prevent scrapes and scratches when moving
furniture.
In-Sink-Erator®
For your convenience, every apartment is equipped with an In-Sink-Erator (garbage
disposal). To insure proper operation, please refrain from disposing of: meat, bones,
shell fish, metallic objects, plastic objects or glass. Please refer to the manual placed in
your apartment for proper use.
Apartment Key-Fob Procedures
Upon moving in to your apartment, you will be issued two key-fobs. In addition to
accessing your apartment, the key-fobs are programmed to allow access from the
service entrance.
A secure, locked key box, stationed behind the concierge desk, houses a duplicate keyfob to all apartments within the building. You and your authorized guests/service
providers will have access to this key-fob with your signed authorization. It will also
allow us, with your permission, to respond to your service requests while you are away
from the building.
It is critical that all key-fobs signed out at the front desk be returned to the desk as
soon as possible to ensure you will have a key-fob available for you and or your
guest/vendor for the next time. In addition, we will not be able to perform service
requests for you while you are gone if a key-fob is not left for our staff in the key
box. Our maintenance staff does not have master keys to any apartment.
You may also leave an extra key-fob in the key box on a short term basis. We only ask
that you pick the key-fob up the same day it is left with us. If you or a guest is locked out
of your apartment and our staff must perform a lockout because the spare key-fob was
not returned to the key box, your account will be assessed a lockout fee.
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Apartment Access Control
1. No visitors shall be permitted into the building unless they have been announced
by the concierge. If you are not at home and a guest arrives seeking access,
your guest will not be allowed up to your apartment unless you have given us
written instructions to allow their access.
2. ALWAYS use the “peephole” before opening your door.
3. Your apartment has door locks and security latches for your security and privacy.
You are advised to use these locks at all times.
4. You are required to provide the building with a set of keys if you add special
locks to your apartment door. (Additional locks become a permanent fixture of
the door). The locks must be approved by your Resident Service Specialist prior
to installation.
5. The concierge will contact you on your intercom or home number to announce all
guests.
6. The building will not provide lock-out service or issue a key-fob for anyone not
listed on the lease without your prior written permission.
7. Soliciting is NOT ALLOWED on the premises.
8. Under no circumstances will entry to your apartment be provided to delivery or
service persons without prior written notice from you.
9. If you note any suspicious behavior, please call 911 and contact the concierge
desk immediately.
Deliveries
1. The concierge will accept package deliveries during daytime hours.
2. Large deliveries such as furniture and rugs must use the service entrance and
the service elevator during daytime hours and must be coordinated with your
Resident Service Specialist or Leasing Representative in advance. If you are not
at home to accept these deliveries, you may leave your key-fob with the
concierge desk with written permission and your delivery person will sign for the
key-fob from the concierge. Please note that the delivery personnel will enter
your apartment unaccompanied.
3. Deliveries cannot be scheduled on major holidays.
4. Please pick up any packages or any dry cleaning delivered to the concierge desk
or the valet within 24 hours. Packages and dry cleaning that have arrived for you
will be displayed on the electronic display screen in the mail box area. Please
check the screen daily for your packages. You may also log on to the resident
Web site to check for your packages.
5. In-Home Package Delivery
Related’s In-Home Package Delivery service offers residents the option of having
grocery orders and other perishable goods, dry cleaning and special packages
13
placed directly in the home. To take advantage of this service, please contact
your Resident Service Specialist to execute the Package Authorization
agreement.
6. Concierge Responsibilities
At times, the concierge may be relieved by another staff member for any of the
following reasons:
Breaks: The porter covers the concierge desk while the concierge is on break.
Please understand that under no circumstances is the porter at the concierge
desk allowed to leave his/her post.
Packages: The concierge frequently retrieves packages from the package room,
taking him away from his or her post momentarily.
Holiday Gratuities
Many residents request a list of employees who work in the building. This list will be
available at the concierge desk during the holiday season.
Related Management would like to assure you that our employees are appropriately
compensated for the services they provide to our residents. However, if there are
specific employees whom you feel have provided services above and beyond your
expectations, and you feel a gratuity is deserved, you may feel free to provide such on a
voluntary basis to either the individual employee or to an employee fund.
For your convenience, there will be a locked box located at the concierge desk for
gratuities that will be equally distributed among the staff. Please note that we have no
means of cashing personal checks on behalf of the employees.
While You Are Away
1. Please BE SURE to cancel your newspaper delivery and arrange for your mail to
be held by the post office.
2. Please make sure all appliances except the refrigerator are turned off and
unplugged.
Insurance
All of your personal property such as clothing, furniture, jewelry and automobiles must
be covered by your own apartment insurance policy. The owners and their agent,
Related Management Company, are not liable for any theft, loss or damage to such
property. Please contact your insurance broker for renter’s insurance.
Pest Control
This service is provided free-of-charge. Signs indicating when the technicians will be
servicing your floor will be posted on the resident website and in mail area.
Our skilled technicians will be using a highly effective and safe “gel” called Cirrus that is
placed directly into cracks and crevices (behind walls) using a special fine tip applicator;
something like a caulking gun. The benefits of this are that pets and children cannot get
to it and it provides long term protection (between 3-6 months) without the odors and
preparation that spray treatments require.
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After your apartment has been treated with Cirrus, no commercial sprays can be
used - they will limit the effectiveness of the gel by contaminating it.
Another added benefit is that due to this treatment’s long lasting protection, your
apartment will only need to be serviced 2-3 times per year. If you require additional
attention at any time day or night, please contact the concierge desk. Exterminating
services are available on a 7-day per week basis.
Please note that all services are subject to change by management.
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TIPS FOR RESIDENTS ON HOW TO MINIMIZE MOLD GROWTH
It is our goal to maintain the highest quality living environment for our residents. To help
achieve this goal, it is important to work together to minimize the potential for conditions
that could lead to the growth of naturally occurring mold.
Residents can help minimize mold growth in their apartment by taking the following
actions:
• Open windows. Proper ventilation is essential. If it is not possible to open
windows, run the fan on the apartment air-handling unit to circulate fresh air
throughout your apartment.
• In damp or rainy weather conditions, keep windows and doors closed.
• If possible, maintain a temperature of between 50º and 80º Fahrenheit within
your apartment at all times.
• Clean and dust your apartment on a regular basis as required by your lease.
Regular vacuuming, mopping, and use of environmentally safe household
cleaners is important to remove household dirt and debris that contribute to mold
growth.
• Periodically clean and dry the walls and floors around the sink, bathtub, shower,
toilets, windows and patio doors using a common household disinfecting cleaner.
• On a regular basis, wipe down and dry areas where moisture sometimes
accumulates, like countertops, windows and windowsills.
• Use the pre-installed bathroom fan or alternative ventilation when bathing or
showering and allow the fan to run until all excess moisture has vented from the
bathroom.
• Use the exhaust fans in your kitchen when cooking or while the dishwasher is
running, and allow the fan to run until all excess moisture has vented from the
kitchen.
• Ensure that your clothes dryer vent is operating properly, and clean the lint
screen after every use.
• When washing clothes in warm or hot water, watch to make sure condensation
does not build up within the washer and dryer closet; if condensation does
accumulate, dry with a fan or towel.
• Thoroughly dry any spills or pet urine on carpeting.
• Do not overfill closets or storage areas. Ventilation is important in these spaces.
• Do not allow damp or moist stacks of clothes or other cloth materials to lie in
piles for an extended period of time.
• Immediately report to the management office any evidence of a water leak or
excessive moisture in your apartment, storage room, garage, or any common
area.
• Immediately report to the management office any evidence of mold growth that
cannot be removed by simply applying a common household cleaner and wiping
the area. Also report any area of mold that reappears despite regular cleaning.
• Immediately report to the management office any failure or malfunction with your
heating, ventilation, air-conditioning system, or laundry system. As your lease
provides, do not block or cover any of the heating, ventilation or air-conditioning
ducts in your apartment.
• Immediately report to the management office any inoperable windows or doors.
• Immediately report to the management office any musty odors that you notice in
your apartment.
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FIRE SAFETY AND EMERGENCY PROCEDURES
Emergency Number – Call 911
Read the procedures below very carefully. In the event of fire, just one or more of these
rules may save your life or the life of your neighbor. Report any fire to your FIRE
DEPARTMENT. Don’t assume someone else has called.
1. Prior to leaving your apartment, feel the door before opening it. If the door is hot
or if smoke is seeping under it, DO NOT OPEN IT.
2. Keep the door closed and seal off any cracks with wet towels, and then open a
window for air. Do not panic or jump.
3. If the door feels cool, open cautiously and leave your apartment, closing the door
behind you.
4. Walk quickly, keep calm, and pull the fire alarm to alert others. There are two
exits on each floor. The pull box alarm is located at each stairwell. Know in
advance where the exits and pull alarms are located.
5. Evacuate using the stairs. Do not attempt to use the elevator. Fire may cause the
elevator to go directly to the fire floor or to stop between floors.
Your apartment is equipped with a smoke detector. Each hallway is equipped with
emergency lighting, fire alarm bell, and strobe lights. All apartments and common areas
have sprinkler systems as well.
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