TABLE OF CONTENTS Address Information ............................................................................................................................. 3 One Back Bay Resident Service Specialist’s Office ..................................................................... 3 One Back Bay Leasing Office ............................................................................................................. 3 One Back Bay Property Manager and Staff .................................................................................... 3 ® RelatedStyle Services ......................................................................................................................... 4 The Related Personal Assistant ........................................................................................................ 4 Related Resident Web Site ................................................................................................................ 4 Rent Payment Options ........................................................................................................................ 4 ® Fitness Lifestyle by Equinox ............................................................................................................. 5 Complimentary WiFi Access .............................................................................................................. 6 ® Related Hi-Tech Home ...................................................................................................................... 6 Complimentary Faxes and Copies .................................................................................................... 6 Related Inner Circle ............................................................................................................................. 6 Related Resident Referrals ................................................................................................................ 6 Easy Transfer Within the Related Rentals Portfolio ....................................................................... 7 Utilities / Apartment Services Set-Up ............................................................................................... 7 Repairs and Service .............................................................................................................................. 7 Alterations to the Apartment .............................................................................................................. 7 Damage Charges ................................................................................................................................... 7 Pets ........................................................................................................................................................... 8 LIVING IN YOUR COMMUNITY ............................................................................................................... 8 In-Building Equinox Fitness Room ................................................................................................... 8 Children’s Interactive Play and Party Room ................................................................................... 8 One Back Bay Lounge, Landscaped Sun Terrace and Barbeques........................................... 8 Sundeck and Outdoor Garden ........................................................................................................... 8 ATM ........................................................................................................................................................... 9 Resident Storage ................................................................................................................................... 9 Bicycle Storage Room .......................................................................................................................... 9 Parking Garage....................................................................................................................................... 9 YOUR NEW APARTMENT ........................................................................................................................ 9 Temperature Control Unit .................................................................................................................... 9 Heating ..................................................................................................................................................... 9 Smoke and Carbon Monoxide Detectors ......................................................................................... 9 Window Treatments .............................................................................................................................10 Window Guards .....................................................................................................................................10 Waste Disposal and Recycling..........................................................................................................10 Single Stream Recycling Program ...................................................................................................10 Universal Waste Recycling ................................................................................................................10 Soiled Paper/Broken Glass/Styrofoam ............................................................................................10 Household Hazardous Waste ...........................................................................................................11 Plastic Bags .........................................................................................................................................11 Water Closets ........................................................................................................................................11 Bathtub ....................................................................................................................................................11 Granite Kitchen Countertop ...............................................................................................................11 Bathroom Marble Tile and Countertop ............................................................................................11 Wood Floor Care ...................................................................................................................................12 ® In-Sink-Erator .......................................................................................................................................12 Apartment Key-Fob Procedures .......................................................................................................12 Apartment Access Control .................................................................................................................13 Deliveries ................................................................................................................................................13 Holiday Gratuities .................................................................................................................................14 While You Are Away ............................................................................................................................14 1 TABLE OF CONTENTS Insurance ................................................................................................................................................14 Pest Control ...........................................................................................................................................14 TIPS FOR RESIDENTS ON HOW TO MINIMIZE MOLD GROWTH .................................................16 FIRE SAFETY AND EMERGENCY PROCEDURES............................................................................17 2 RESIDENT REFERENCE GUIDE Address Information The address of One Back Bay is 135 Clarendon Street, Boston, Massachusetts, 02116. One Back Bay Resident Service Specialist’s Office The Resident Service Specialist is professionally trained to address all of your residential questions and needs. We invite you to drop by the Resident Service Specialist’s office located on the 6th floor whenever you have anything to discuss. In order to accommodate your busy schedule, the office hours are Monday through Thursday, from 9AM to 7PM, and on Friday from 9AM to 5PM. To contact your Resident Service Specialist please call (617) 284-5111 or e-mail [email protected]. (Hours are subject to change) One Back Bay Leasing Office The One Back Bay Leasing Office is located on the 6th floor and is open from 10AM to 6PM daily, seven days a week. The telephone number is (617) 284-5100, the e-mail address is [email protected], and the fax number is (617) 284-5101. One Back Bay Property Manager and Staff The building is supervised by Property Manager Rosemary Austin of Related Management who is assisted by your Maintenance Supervisor, Resident Service Specialist, Administrative Assistant and a complete staff of service and maintenance professionals. You may need the following contact information for future reference: One Back Bay Property Manager One Back Bay Maintenance Supervisor One Back Bay Resident Service Specialist One Back Bay Concierge Desk/Personal Assistant Services One Back Bay Leasing Office 3 (617) 284-5111 (617) 284-5117 (617) 284-5111 (617) 284-5105 (617) 284-5100 RelatedStyle Services® As a resident of a Related Rentals building, you may take advantage of our package of exclusive lifestyle-oriented services called RelatedStyle Services. RelatedStyle Services are designed to give you the free time you need to focus on the things you care about most. A few of our most popular services are outlined below. For a complete list of RelatedStyle Services, visit the resident Web site at www.related.com/residentcircle. We are always adding to our list of services so be sure to check back often. The Related Personal Assistant The Related Personal Assistant brings new meaning to the words luxury living. With just a simple phone call or e-mail, you can request just about anything and Related’s Personal Assistant service can help you with it. The Related Personal Assistant can make dinner reservations, arrange for a car service or find you a housekeeper, a personal trainer, a massage therapist or a dog walker. The Related Personal Assistant is readily available to help you organize your closets, your home and your life…and that’s just for starters. The Personal Assistant service can get you tickets for concerts, the theater or sporting events. You need it, you name it, Related’s Personal Assistant can do it. While you pay for the services you book, the arrangements and reservations are completely complimentary. So when you need something booked, bought, reserved, arranged, sent, received, watered, or watched, just call (617) 284-5105 or email to [email protected]. Related Resident Web Site For your convenience, your building has its own resident Web site. In order to access the site, please log onto the site at www.related.com/residentcircle with your user name and password, which have been emailed or mailed to you. Once you log onto the site, you must change your login information. The resident Web site provides access to building information and resources (including a copy of this guide) and is constantly updated. Please take a moment and familiarize yourself with it. You will find conveniences such as our special offers available only for residents of the Related portfolio, special events and announcements, your account ledger, and the ability to view your open service requests and packages, to name a few. Please contact your Resident Service Specialist with any questions. Rent Payment Options In order to facilitate payment of rent, we offer several payment options. You can choose to pay your monthly bill online with Visa®, American Express® or Automatic Bank Withdrawal. You can make a onetime payment or elect to sign up for our Automatic Bill Payment (ABP) service. To enroll in ABP, simply log in to the Resident Web site and within “Resident Management” on the left navigation bar, click on the title “Pay Rent/Manage Account”. Under the “Payment Profile” tab, click on the “Enroll in ABP” button. Once you’ve pressed the button, you can choose between Visa, American Express or Automatic Bank Withdrawal and follow the instructions. Alternatively, you can use your own online banking product and set up a recurring payment directly to “Clarendon Street Associates, LLC”. Please use the following address information: Attn: Resident Service Specialist, 135 Clarendon Street, Boston, MA 02116. Rent payments may be left at the 4 concierge desk or can be mailed or delivered in person to the Resident Service Specialist’s office. Please make checks payable to Clarendon Street Associates, LLC. Rent is due the first (1st) of every month. Rent is considered late AFTER the first day of the month. A $50.00 late fee will be incurred if your check is not received within thirty (30) days of due date. Any rent check that is returned for insufficient funds will incur a standard bank cost processing fee. Fitness Lifestyle by Equinox® Designed to seamlessly integrate fitness, relaxation and wellness into your daily life, Fitness Lifestyle by Equinox offers Related residents access to extraordinary fitness and spa facilities as well as special membership opportunities. Components of Fitness Lifestyle by Equinox at One Back Bay are as follows: In-Building Equinox Fitness Room An in-building Equinox fitness room is located on the building’s 6th floor. It is a state-of-the-art, members-only fitness facility featuring the finest strength training and cardio equipment. The Equinox Fitness Room is available 24 hours a day, seven days a week. To purchase a membership to the In-Building Equinox Fitness Room please contact your Resident Service Specialist or Leasing Representative. Resident Programming From time to time Equinox will host specially designed programming for residents. Programming may include: • Yoga • Chair Massage • Wellness Lectures • Outdoor Runs In-Home Services As an exclusive benefit of residency at One Back Bay, Equinox offers the following services in your home: • In-Home Spa Services • In-Home Personal Training • In-Home Fitness Classes, Including Yoga and Stretching To schedule any of Equinox’s In-Home Services, please contact One Back Bay’s Equinox Fitness Concierge at (617) 284-5119. Equinox Fitness Concierge An Equinox Fitness Concierge is available in the Equinox Fitness Room at peak times. The Fitness Concierge is available to: • Schedule personal training sessions (in-home or in-club) • Schedule spa appointments (in-home or in-club) 5 • • • Register residents for the building’s exclusive resident fitness programming Answer questions regarding Equinox Fitness Club classes and membership activities Register fitness trainers Complimentary WiFi Access Secure wireless high-speed Internet in the common areas of One Back Bay is made easy with a high speed network provided by Spot On Networks. With a user name and password, access is instant and free to residents. Please see the Concierge or your Resident Service Specialist for access information. WiFi access is available in the Lobby, One Back Bay Lounge and private Terrace, the Equinox Fitness Room, as well as throughout the Sundeck and Outdoor Garden. Related Hi-Tech Home® Related Hi-Tech Home is a package of the very latest infrastructure technology options for your home. Each residence comes with an integrated wiring system designed to give you the ability to have multiple telephone/fax lines, IPTV, and multiple television/cable modem and high-speed Internet providers. To deliver the highest quality services, your home is wired with structured cable: Three Cat5e wires and two coaxial cables for proper distribution of the services offered by a host of service providers, one end of the structured cable terminates in multimedia jacks in your home while the opposite end terminates in Multimedia Panel (MMP). Because technology continually changes and we are not always able to predict what the future will bring, your home comes equipped with an empty micro-duct pathway connecting your MMP and property’s telecommunications center. This pathway accommodates the future wiring needs of technological innovations to keep you connected for many years to come. To learn about your home’s HiTech options, simply log onto the Related resident Web site and click “Related Hi-Tech Home”. Complimentary Faxes and Copies Please feel free to visit our Resident Service and Leasing Center, located on the 6th floor, to send a fax or make a few copies during normal business hours. Related Inner Circle Be in the know with the Related Inner Circle. The Related Inner Circle is an exclusive membership program designed to inform and reward current Related Rentals residents interested in making for-sale apartment purchases in our newest condominiums. Members of Related’s Inner Circle can opt to receive early notification of purchase opportunities and enjoy both financial benefits and the ease and flexibility of moving into their next Related home. For more information about the Related Inner Circle, visit your Resident Web site or contact your Resident Service Specialist. Related Resident Referrals Related Rentals values you as a resident. To thank you for referring your friends or colleagues to any one of our Related Rentals nationwide, we offer you a 6 bonus every time someone you refer to us leases an apartment in our portfolio. For proper credit, please make sure that either you or the person you are referring gives our leasing agent their name and address…it’s that easy! For a complete list of Related Rentals properties, visit www.relatedrentals.com. (Service is subject to change by management) Easy Transfer Within the Related Rentals Portfolio Should your housing needs change during your residency with us, you may transfer to any available market rental within our portfolio with 30 days notice provided you are current in your leaseholder obligations. It's the easiest, most flexible and accommodating transfer program in the industry. Please contact the leasing office at (617) 284-5100 for further information or log onto our Web site at www.relatedrentals.com. Utilities / Apartment Services Set-Up As a Related resident you can go online to view, initiate the set-up or change your telephone, utilities and television options, plus other home services, such as newspaper delivery, renter’s insurance, movie rental subscriptions and change of address. To activate this service, log in to the resident Web site and within “Resident Management” on the left navigation bar, click on “Utilities/Apartment Services Set-Up”. Please note that this service is provided by our partner; WhiteFence. They will retain all pertinent personal information, including credit card information, if required. Repairs and Service If, at any time, you require repair or service attention in your apartment, simply stop by the concierge desk to prepare a service request. Most service requests are addressed within 24 hours. Naturally, emergencies are handled immediately. For your convenience, you can submit, edit and track the status of your service requests online through the Resident Web site. To submit or track your service request online simply log in to the Resident Web site and within “Resident Management” on the left navigation bar, click on “Service Requests”. To avoid any miscommunication, and because staff may not enter any apartment without a written service request on file, a completed service request form is required. Please do not request service directly from maintenance staff personnel. Members of our maintenance staff are permitted to perform services outside of their job responsibilities provided they abide by the guidelines set forth by the management team. Alterations to the Apartment All alterations to your apartment must have the written authorization of the Resident Service Specialist in advance of any work being performed. It is your responsibility to restore your apartment to its original condition when you vacate your apartment. Damage Charges If incorrect usage is determined to be the cause of any damage to your apartment, or if you incur any damage beyond normal wear and tear, you will be charged for labor and materials to complete the repair. 7 Pets Certain small pets (50lbs. or less) are permitted in the building. As per your lease, you must get the permission of the landlord before bringing home a pet. A pet rider must be signed by all residents owning a pet. Please contact the leasing office to get approval for your new pet. This policy may change at any time the landlord deems necessary. Please note that your pet must be on a short leash when in common areas of the building. Pet socializing is not permitted in common areas of the building. LIVING IN YOUR COMMUNITY To access the building’s Equinox Fitness Room, One Back Bay Lounge and private landscaped terrace and barbeques and Children’s Playroom, a resident must purchase the One Back Bay Amenity Package. If you wish to purchase this amenity package please contact your Resident Service Specialist or Leasing Representative. In-Building Equinox Fitness Room An in-building Equinox fitness room is located on the building’s 6th floor. It is a state-ofthe-art, members-only fitness facility featuring the finest strength training and cardio equipment. The Equinox Fitness Room is available 24 hours a day, seven days a week. To purchase a membership to the In-Building Equinox Fitness Room please contact your Resident Service Specialist or Leasing Representative. Children’s Interactive Play and Party Room One Back Bay offers a wide variety of children’s activities held within the designerdecorated Children’s Interactive Play and Party Room. This inviting space may be reserved for private events so please contact your Resident Service Specialist to learn about availability and event rental fees. One Back Bay’s Play and Party Room is located on the building’s 6th floor. Reservations are available to all residents*. * Residents that have not purchased the One Back Bay Amenity Package and choose to reserve the Children’s Interactive Play and Party Room will be charged an additional rental fee. One Back Bay Lounge, Landscaped Sun Terrace and Barbeques The One Back Bay Lounge and Sun Terrace is located on the building’s 6th floor. Here you will find a fully equipped kitchen, a TV lounge, private terrace with barbeques, which are perfect for entertaining family and friends. The One Back Bay Lounge and private Landscaped Sun Terrace is available daily from 6AM to 11PM, and may be reserved for private parties. Please see your Resident Service Specialist for pricing and availability. Reservations are available to all residents*. * Residents that have not purchased the One Back Bay Amenity Package and choose to reserve the Lounge will be charged an additional rental fee. Sundeck and Outdoor Garden A landscaped sundeck and garden, located on the building’s 6th floor is available to all residents of One Back Bay. The terrace features barbeque grills, dining and sun bathing areas and is accessible between 6AM and 10PM. We would like to remind all of our residents that smoking and alcohol are NOT permitted in any common areas of the building. 8 ATM Located on P1 level service corridor, the ATM machine is available 24 hours per day, seven days a week. Cash withdrawal is free for all First Republic Bank customers; all other users will currently experience a $2.00 charge per cash withdrawal. This fee is subject to change. Resident Storage Resident storage is available on a first come, first serve basis. There is a monthly fee for resident storage bins. Please contact the Resident Service Specialist for pricing, access and availability. Please note that space is limited. Bicycle Storage Room The bicycle room is available on a first come, first serve basis. There is a yearly fee per bicycle space. Please contact the Resident Service Specialist for pricing, access and availability. Please note that space is limited. Parking Garage A 24-hour attended indoor garage is open daily with valet parking and is available for you and your guests for an additional fee. Please note that the garage is managed by a third party and is not part of Related Rentals operations. YOUR NEW APARTMENT Temperature Control Unit Your home has individually controlled incremental heating and cooling devices. The devices contain a wall-mounted thermostat to control the temperature. If you encounter anything unusual with your heating or cooling unit, do not attempt to repair it yourself. Call the concierge desk to request service. For energy efficiency, keep your windows and doors closed as much as possible when the heater or air conditioner is running. Keeping your blinds closed against direct sunlight in the summer can result in a cooler apartment. In the winter months, keeping the blinds open during the day to let in sunlight will have a warming effect in your apartment. Heating The heat pump units in each apartment utilize the building-supplied hot water and the internal compressor to provide heat to the apartment. The fan and compressor in each apartment is powered by the apartment electric, and this consumption will be reflected on your monthly electric bill. Please be reminded to set your unit to the heating position if leaving your apartment for any length of time in the winter to prevent water in your apartment from freezing while you are gone. Each heat pump unit is capable of providing heat year-round. Smoke and Carbon Monoxide Detectors For your safety, your apartment is equipped with smoke and carbon monoxide detectors that will automatically sound an alarm in case of fire, smoke or excessive carbon monoxide levels. Periodic “chirping” of the alarm within the detector indicates a low condition of the back-up battery. If this condition occurs please contact the concierge 9 desk to have your battery replaced. In case of fire or smoke, please follow the automated audible instructions and refer to the Fire Safety and Emergency Procedures detailed in this guide. Window Treatments The mini-blinds provided with your apartment must remain in the windows. Window Guards In accordance with Commonwealth of Massachusetts State Building Code, One Back Bay is required to provide window stops in all apartments. Window stops may not be removed. Waste Disposal and Recycling Each floor of the building has a Refuse and Recycling room. Please put all non-recyclable waste in a tied plastic bag before depositing it in the chute in the disposal room. NEVER throw trash that is not in a bag down the chute. If you have items that are too large for the chute, please notify the concierge desk. Please note the sign in the disposal room that describes the types of trash NOT permitted in the chute. One Back Bay has a comprehensive recycling program in place to recover reusable resources and divert unnecessary waste from landfills. The program meets and exceeds City of Boston regulations. We hope you will participate in our recycling efforts. Single Stream Recycling Program The City of Boston has a Single Stream Recycling Program in which all recyclable paper materials as well as cartons, glass, metal, and plastic containers and rigid plastics are commingled in a single recycling bin. Signage in our Refuse and Recycling Rooms details what and how to recycle at One Back Bay. Full details of the City of Boston recycling program, including acceptable materials, are provided in their Recycling and Trash Directory http://www.cityofboston.gov/TridionImages/RECYCLINGDIRECTORYweb_tcm14107.pdf, and the list of Frequently Asked Questions http://www.cityofboston.gov/publicworks/recycling/FAQ.asp provides answers to many common questions about our program and additional recycling options. Universal Waste Recycling Related offers in-building recycling collection for fluorescent lamps (e.g. compact fluorescent bulbs), lighting ballasts and batteries. Please contact your Resident Service and Leasing Center if you need to dispose of any of the above hazardous materials. Soiled Paper/Broken Glass/Styrofoam These items cannot be mixed with recyclables and should be discarded as trash. Please wrap any broken glass before disposal to avoid injury to staff when handling waste for disposal. 10 Household Hazardous Waste The City of Boston accepts a variety of chemicals and hazardous wastes on designated Drop-Off Days. Visit their web site at http://www.cityofboston.gov/publicworks/recycling/hazardouswaste.asp for upcoming events and additional information. Plastic Bags Plastic bags are not currently included in the City of Boston recycling program, but many major supermarkets accept bags for recycling. Visit http://www.plasticbagrecycling.org/plasticbag/s01_consumers.html for a listing of what plastics are recyclable and which retailers accept these materials. Water Closets Water-efficient dual-flush water closets (toilets) have been installed in your unit. Dualflush toilets permit users to choose between two amounts of water. The smaller button on the toilet emits less water in the flush and is typically adequate. Please refrain from disposing item(s) down the toilet that are not intended to be flushed, as this will inhibit the toilet’s effectiveness. Bathtub The tub should not be cleaned with abrasive cleaners. We recommend environmentally preferable products that do not include phosphates or chlorine such as 7th Generation® Tub & Tile Cleaner, Citra Solv® Cleaner/Degreaser (Concentrated or Pre-Diluted All Purpose Cleaner Spray) 20 Mule Team® Borax and Ecover® Cream Scrub. Use a sponge or nylon bristle brush to clean your bathtub to prevent abrasions to the surface. For scrubbing, a sponge or nylon brush can be used without scratching the surface. For more bathtub care instructions, please visit Kohler’s Web site www.us.kohler.com/tech/care_cleaning.jsp. Granite Kitchen Countertop In order to maintain your granite countertop it is important to wipe spills up immediately and to avoid putting hot items, such as pots, directly on your countertop. For cleaning, it is recommended that soap and water or a mild detergent be used with a soft cloth. The use of harsh chemical cleaners such as tile cleaner or bathroom cleaners should be avoided. Adhered materials like food, gum, or nail polish can be scraped away with a plastic putty knife; any marks left by the blade can be removed with a non-abrasive cleanser. Thoroughly rinse the surface with clean water to remove residue. Bathroom Marble Tile and Countertop Because marble is absorbent it requires special care. Taking the following precautions will help mitigate problems: • Wipe anything that spills on marble immediately • Use coasters under glasses or bottles • Use mats or trivets to place hot items on marble • Remove excess water from the shower or tub immediately using a squeegee. Hard water is particularly damaging to stone. 11 To remove dirt and dust from your marble floors we recommend sweeping the floors using a soft brush. Do not vacuum the marble floor to remove dust, as the vacuum may scratch the polished surface. Marble floors and countertops should be washed with clean, luke-warm water. For best results, use a marble or stone cleaner. Do not use chemical, acid based or abrasive household cleaners such as tub or tile cleaners, as they will dull and scratch the marble. Always rinse using clean, warm water and allow the surface to dry before use. Do not use hot water to clean spilled milk or blood, as doing so makes the stain worse. Wood Floor Care To help maintain the beauty of your hardwood floor and prevent it from becoming slippery with water, flood or grease, we recommend that you vacuum, sweep or dust mop regularly. Never wet mop wood flooring with water, as it may permanently damage the floor. Use a wood floor cleaner such as Bona® Swedish Formula Hardwood Floor Cleaner from BonaKemi USA, as per product directions. Area rugs should be slip-resistant with a backing that will not discolor the floor. Please use floor protectors under heavy furniture to help reduce the risk of indentation by distributing weight properly and to help prevent scrapes and scratches when moving furniture. In-Sink-Erator® For your convenience, every apartment is equipped with an In-Sink-Erator (garbage disposal). To insure proper operation, please refrain from disposing of: meat, bones, shell fish, metallic objects, plastic objects or glass. Please refer to the manual placed in your apartment for proper use. Apartment Key-Fob Procedures Upon moving in to your apartment, you will be issued two key-fobs. In addition to accessing your apartment, the key-fobs are programmed to allow access from the service entrance. A secure, locked key box, stationed behind the concierge desk, houses a duplicate keyfob to all apartments within the building. You and your authorized guests/service providers will have access to this key-fob with your signed authorization. It will also allow us, with your permission, to respond to your service requests while you are away from the building. It is critical that all key-fobs signed out at the front desk be returned to the desk as soon as possible to ensure you will have a key-fob available for you and or your guest/vendor for the next time. In addition, we will not be able to perform service requests for you while you are gone if a key-fob is not left for our staff in the key box. Our maintenance staff does not have master keys to any apartment. You may also leave an extra key-fob in the key box on a short term basis. We only ask that you pick the key-fob up the same day it is left with us. If you or a guest is locked out of your apartment and our staff must perform a lockout because the spare key-fob was not returned to the key box, your account will be assessed a lockout fee. 12 Apartment Access Control 1. No visitors shall be permitted into the building unless they have been announced by the concierge. If you are not at home and a guest arrives seeking access, your guest will not be allowed up to your apartment unless you have given us written instructions to allow their access. 2. ALWAYS use the “peephole” before opening your door. 3. Your apartment has door locks and security latches for your security and privacy. You are advised to use these locks at all times. 4. You are required to provide the building with a set of keys if you add special locks to your apartment door. (Additional locks become a permanent fixture of the door). The locks must be approved by your Resident Service Specialist prior to installation. 5. The concierge will contact you on your intercom or home number to announce all guests. 6. The building will not provide lock-out service or issue a key-fob for anyone not listed on the lease without your prior written permission. 7. Soliciting is NOT ALLOWED on the premises. 8. Under no circumstances will entry to your apartment be provided to delivery or service persons without prior written notice from you. 9. If you note any suspicious behavior, please call 911 and contact the concierge desk immediately. Deliveries 1. The concierge will accept package deliveries during daytime hours. 2. Large deliveries such as furniture and rugs must use the service entrance and the service elevator during daytime hours and must be coordinated with your Resident Service Specialist or Leasing Representative in advance. If you are not at home to accept these deliveries, you may leave your key-fob with the concierge desk with written permission and your delivery person will sign for the key-fob from the concierge. Please note that the delivery personnel will enter your apartment unaccompanied. 3. Deliveries cannot be scheduled on major holidays. 4. Please pick up any packages or any dry cleaning delivered to the concierge desk or the valet within 24 hours. Packages and dry cleaning that have arrived for you will be displayed on the electronic display screen in the mail box area. Please check the screen daily for your packages. You may also log on to the resident Web site to check for your packages. 5. In-Home Package Delivery Related’s In-Home Package Delivery service offers residents the option of having grocery orders and other perishable goods, dry cleaning and special packages 13 placed directly in the home. To take advantage of this service, please contact your Resident Service Specialist to execute the Package Authorization agreement. 6. Concierge Responsibilities At times, the concierge may be relieved by another staff member for any of the following reasons: Breaks: The porter covers the concierge desk while the concierge is on break. Please understand that under no circumstances is the porter at the concierge desk allowed to leave his/her post. Packages: The concierge frequently retrieves packages from the package room, taking him away from his or her post momentarily. Holiday Gratuities Many residents request a list of employees who work in the building. This list will be available at the concierge desk during the holiday season. Related Management would like to assure you that our employees are appropriately compensated for the services they provide to our residents. However, if there are specific employees whom you feel have provided services above and beyond your expectations, and you feel a gratuity is deserved, you may feel free to provide such on a voluntary basis to either the individual employee or to an employee fund. For your convenience, there will be a locked box located at the concierge desk for gratuities that will be equally distributed among the staff. Please note that we have no means of cashing personal checks on behalf of the employees. While You Are Away 1. Please BE SURE to cancel your newspaper delivery and arrange for your mail to be held by the post office. 2. Please make sure all appliances except the refrigerator are turned off and unplugged. Insurance All of your personal property such as clothing, furniture, jewelry and automobiles must be covered by your own apartment insurance policy. The owners and their agent, Related Management Company, are not liable for any theft, loss or damage to such property. Please contact your insurance broker for renter’s insurance. Pest Control This service is provided free-of-charge. Signs indicating when the technicians will be servicing your floor will be posted on the resident website and in mail area. Our skilled technicians will be using a highly effective and safe “gel” called Cirrus that is placed directly into cracks and crevices (behind walls) using a special fine tip applicator; something like a caulking gun. The benefits of this are that pets and children cannot get to it and it provides long term protection (between 3-6 months) without the odors and preparation that spray treatments require. 14 After your apartment has been treated with Cirrus, no commercial sprays can be used - they will limit the effectiveness of the gel by contaminating it. Another added benefit is that due to this treatment’s long lasting protection, your apartment will only need to be serviced 2-3 times per year. If you require additional attention at any time day or night, please contact the concierge desk. Exterminating services are available on a 7-day per week basis. Please note that all services are subject to change by management. 15 TIPS FOR RESIDENTS ON HOW TO MINIMIZE MOLD GROWTH It is our goal to maintain the highest quality living environment for our residents. To help achieve this goal, it is important to work together to minimize the potential for conditions that could lead to the growth of naturally occurring mold. Residents can help minimize mold growth in their apartment by taking the following actions: • Open windows. Proper ventilation is essential. If it is not possible to open windows, run the fan on the apartment air-handling unit to circulate fresh air throughout your apartment. • In damp or rainy weather conditions, keep windows and doors closed. • If possible, maintain a temperature of between 50º and 80º Fahrenheit within your apartment at all times. • Clean and dust your apartment on a regular basis as required by your lease. Regular vacuuming, mopping, and use of environmentally safe household cleaners is important to remove household dirt and debris that contribute to mold growth. • Periodically clean and dry the walls and floors around the sink, bathtub, shower, toilets, windows and patio doors using a common household disinfecting cleaner. • On a regular basis, wipe down and dry areas where moisture sometimes accumulates, like countertops, windows and windowsills. • Use the pre-installed bathroom fan or alternative ventilation when bathing or showering and allow the fan to run until all excess moisture has vented from the bathroom. • Use the exhaust fans in your kitchen when cooking or while the dishwasher is running, and allow the fan to run until all excess moisture has vented from the kitchen. • Ensure that your clothes dryer vent is operating properly, and clean the lint screen after every use. • When washing clothes in warm or hot water, watch to make sure condensation does not build up within the washer and dryer closet; if condensation does accumulate, dry with a fan or towel. • Thoroughly dry any spills or pet urine on carpeting. • Do not overfill closets or storage areas. Ventilation is important in these spaces. • Do not allow damp or moist stacks of clothes or other cloth materials to lie in piles for an extended period of time. • Immediately report to the management office any evidence of a water leak or excessive moisture in your apartment, storage room, garage, or any common area. • Immediately report to the management office any evidence of mold growth that cannot be removed by simply applying a common household cleaner and wiping the area. Also report any area of mold that reappears despite regular cleaning. • Immediately report to the management office any failure or malfunction with your heating, ventilation, air-conditioning system, or laundry system. As your lease provides, do not block or cover any of the heating, ventilation or air-conditioning ducts in your apartment. • Immediately report to the management office any inoperable windows or doors. • Immediately report to the management office any musty odors that you notice in your apartment. 16 FIRE SAFETY AND EMERGENCY PROCEDURES Emergency Number – Call 911 Read the procedures below very carefully. In the event of fire, just one or more of these rules may save your life or the life of your neighbor. Report any fire to your FIRE DEPARTMENT. Don’t assume someone else has called. 1. Prior to leaving your apartment, feel the door before opening it. If the door is hot or if smoke is seeping under it, DO NOT OPEN IT. 2. Keep the door closed and seal off any cracks with wet towels, and then open a window for air. Do not panic or jump. 3. If the door feels cool, open cautiously and leave your apartment, closing the door behind you. 4. Walk quickly, keep calm, and pull the fire alarm to alert others. There are two exits on each floor. The pull box alarm is located at each stairwell. Know in advance where the exits and pull alarms are located. 5. Evacuate using the stairs. Do not attempt to use the elevator. Fire may cause the elevator to go directly to the fire floor or to stop between floors. Your apartment is equipped with a smoke detector. Each hallway is equipped with emergency lighting, fire alarm bell, and strobe lights. All apartments and common areas have sprinkler systems as well. 17
© Copyright 2025