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2. welfare
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Hospital Group / We take care of YOU
www.chirec.be
Brochure d’accueil
Onthaalbrochure
Welcome brochure
Our welcome brochure is produced to guide you in the best possible way when you are admitted in one of
our five institutions. You will find many useful information and pieces of advice to help you organise your
arrival at the hospital.
Some elements of this brochure may be changed during the year. All the information given are indicative and
are not binding administratively and legaly CHIREC.
Publication date :
2015
Table of contents
Introduction
WELCOME TO CHIREC, OUR HOSPITALGROUP
Practical information about your hospitalisation
1. YOUR ADMISSION
2. YOUR PRE-OPERATIVE EXAMS
3. QUESTIONS ABOUT HOSPITALISATION COSTS
4. YOUR STAY AT THE HOSPITAL
5. YOUR DEPARTURE
Foundations
Introduction
WELCOME TO CHIREC
«Interregional Hospital Centre Edith Cavell»
The Centre Hospitalier Interregional Edith Cavell, aka CHIREC, is an institution composed of 5 hospitals and
2 medical centres. In 2017, CHIREC will develop into 3 hospital sites and 5 medical centres:
4 clinics based in Brussels:
- Edith Cavell Clinic (Uccle - Brussels South)
- Park Leopold Clinic (Etterbeek - East-Centre of Brussels)
- Basilique Clinic (Ganshoren - Brussels West)
- St-Anne St-Remi Clinic (Anderlecht - Brussels West)
2 polyclinics based in Brussels:
- Europe-Lambermont (Schaerbeek - Brussels North)
- City Clinic Chirec Louise (Brussels Centre)
1 hospital in the walloon Brabant
- Braine-l’Alleud-Waterloo Hospital (20km away from Brussels)
A new hospital Delta in 2017:
- Delta Hospital
Boulevard du Triomphe 175-214 - 1060 Brussels
For your comfort, we wanted to inform you in English. However please understand that all the employees do not speak
English.
If you want more information, you may contact Mrs Isabelle de Spiegeleer 02/434 40 35. Our aim is to provide you with
quality care, and to make your stay with us as pleasant as possible. Our entire medical, nursing staff, paramedical, administrative facilities and volunteers, will do their best to help you.
This brochure was created to inform you of the practical arrangements for your admission and your stay in our hospital.
For more information, please visit our website :
www.chirec.be
The Direction.
OUR HOSPITALGROUP :
The Interregional Edith Cavell Hospital Centre, CHIREC, provides treatment in all surgical fields,
except for cardiac surgery and interventional cardiology.
1
•
Basilique Clinic
Rue Pangaert, 37-47
1083 Brussels
✆ 02/434 21 11
2
•
Edith Cavell Clinic
Rue Edith Cavell, 32
1180 Brussels
✆ 02/434 41 11
3
•
Parc Leopold Clinic
Rue Froissart, 38
1040 Brussels
✆ 02/434 51 11
4
•
Ste-Anne St-Remi Clinic
Bld. Jules Graindor, 66
1070 Brussels
✆ 02/434 31 11
5
•
Braine-l’Alleud - Waterloo Hospital
Rue Wayez, 35
1420 Braine-l’Alleud
✆ 02/434 91 11
6
•
Medical Center Europe - Lambermont
Rue des Pensées, 1-5
1030 Brussels
✆ 02/434 24 11
7
•
City Clinic Chirec Louise
Avenue Louise, 235B
1050 Brussels
✆ 02/434 20 00
•
New hospital Delta in 2017
Boulevard du Triomphe
1060 Brussels
8
1
6
4
3
7
2
8
A new hospital Delta in 2017
5
Practical information
1. Your admission
If you require hospitalisation in one of our CHIREC sites, the administrative procedures related to registration must be
completed at the admission office.
For your registration, we ask you to bring :
•
•
•
•
Your identity card or passport,
x-rays or CD’s and protocols of previous examinations,
possibly the doctor’s request requiring hospitalization,
contact of the doctor.
IF YOU ENTER IN EMERGENCY :
Formalities are carried out wherever possible by a family member when admitted.
CONTACTS :
Please contact the admission office at the following numbers :
02/434 22 20 from Monday to Friday from 7.00 am to 5.00 pm
CLASSIC ADMISSION : 02/434 40 55
From Monday to Friday from 8.00 am to 6.30 pm, Saturday from 8.00 am to 2.00 pm
Edith Cavell Clinic :
and Sunday from 8.00 am to 4.00 pm.
DAY ADMISSION : 02/434 46 55
From Monday to Friday from 7.00 am to 4.00 pm.
Parc Leopold Clinic :
02/434 50 25/28 From Monday to Friday from 6.45 am to 6.30 pm.
CLASSIC ADMISSION : 02/434 37 34
From Monday to Friday from 8.00 am to 5.30 pm, Saturday from 9.00 am to 3.00 pm.
Ste-Anne St-Remi Clinic :
DAY ADMISSION : 02/434 38 01
From Monday to Friday from 8.00 am to 6.00 pm.
RESERVATION : 02/434 96 85
from Monday to Friday from 9.00 am to 5.00 pm
Braine-l’Alleud-Waterloo Hospital : ADMISSION : 02/434 94 23
from Monday to Thursday from 7.00 am to 7.00 pm,
Friday from 7.00 am to 5.30 pm, Saturday from 8.30 am to 4.00 pm,
and Sunday from 9.30 am to 5.00 pm.
Basilique Clinic :
2. Your pre-operative examinations
In general, pre-operative examinations are performed in ambulatory
before your hopsitalisation. We ask you to make an appointment with
the relevant department at the following numbers :
•
Basilique Clinic :
One day : 02/434 21 79
02/434 22 55
•
Edith Cavell Clinic :
Classic and One day surgery : 02/434 46 59/60
•
Parc Leopold Clinic :
Classic surgery : 02/434 50 38
•
Ste-Anne St-Remi Clinic :
Classic and One day surgery : 02/434 37 34
One day :
02/434 38 01
(or via the secretariat of the doctor who requests the exam)
•
Braine-l’Alleud-Waterloo Hospital :
Classic surgery and One day : 02/434 96 60
3. Questions about hospitalisation costs
If you want to get some information concerning your hospitalisation
costs, please contact us at the following phone numbers :
•
Basilique Clinic :
02/434 44 99 from Monday to Friday from 8.00 to 4.00 pm
•
Edith Cavell Clinic :
02/434 44 35 from Monday to Friday from 8.00 am to 3.30 pm
•
Park Leopold Clinic :
02/434 44 99 from Monday to Friday from 8.00 to 4.00 pm
•
Ste-Anne St-Remi Clinic :
02/434 39 13 from Monday to Friday from 9.00 am to 12.00 am
•
Braine-l’Alleud-Waterloo Hospital :
02/434 96 25 from Monday to Friday from 9.00 am to 12.00 am
4. Your stay at the hospital
WHAT DO YOU HAVE TO TAKE WITH YOU ?
•
•
•
•
Nightclothes,
slippers,
towels and toilet necessary,
list of medicines and dietary requirements.
YOUR ROOM :
After the admission procedure, you will be guided to your
room.
A nurse will help you to get settled. She will also explain
the equipment, which has been designed to ensure your
well-being and safety.
SAFETY :
For your security, it is highly recommended not to take
valuables with you.
Visiting hours
General timetables
Common rooms
Privates rooms
From 2.00 pm to 4.00 pm and
From 6.00 pm to 8.00 pm
From 10.00 am to 8.00 pm
Particular timetables
Common rooms
Edith Cavell
Parc Léopold
Ste-Anne St-Remi
Geriatrics
From 2.00 pm to 7.30 pm
Maternity
All days from 3.00 pm to 8.00 pm
Pediatrics
Every day according to your wishes
Intensive Care
From 12.00 pm to 1.30 pm and from 6.30 pm to 8.00 pm
Revalidation
From 4.00 pm to 8 pm
Intensive Care
From 12.30 pm to 7.30 pm
Revalidation
From Monday to Friday from 4.00 pm to 8.00 pm and on weekends from
4.00 to 8.00 pm
Maternity
From 2.00 pm to 8.00 pm every day and from 2.00 pm to 9.00 pm for the
father
Medecine / Surgery /
Geriatrics
Braine-l’Alleud Waterloo
Privates rooms
From 2.00 pm to 8.00 pm
From 11 am to 8.00 pm
Neonatalogy
From 4.00 pm to 7.00 pm for family members and 24h/24 for parents
Pediatrics
All days from 2.00 pm to 8.00 pm and
from 2.00 pm to 10.00 pm for parents
Intensive Care
From 12.45 pm to 1.30 pm and from 6.30 pm to 7.15 pm
Geriatrics
From 12.00 pm to 1.00 pm and 4.00 pm to 7.00 pm
Maternity
Every day from 3.00 pm to 7.30 pm
Medecine / Surgery
From 2.00 pm to 7.30 pm
From 8.00 am to 7.30 pm
Pediatrics
2.00 pm to 7.30 pm and from 8.00 to 7.45 pm for the parents
Revalidation
From Monday to Friday from 4.00 pm to 8.00 pm and on weekends from
2.00 pm to 8.00 pm
Intensive Care
From 4.00 -5.00 pm to 7.00-7.30 pm
One day Surgery : patients must be accompanied.
TELEPHONE :
A telephone is at your disposal in your room.
Your number is the one of your bed preceded by :
•
•
•
•
•
Basilique Clinic : 02/434 2 ...
Edith Cavell Clinic : 02/434 6 ...
Parc Leopold Clinic : 02/434 5 ...
Ste-Anne St-Remi Clinic : 02/434 3 ...
Braine-l’Alleud-Waterloo Hospital :
02/434 9 ... for the A building.
02/434 7 … for the D building.
For an outside call :
(For the Edith Cavell, Basilique, Braine-l’Alleud - Waterloo,
Parc Léopold sites) :
*42 + your 4 digit code + 0 followed by your correspondant’s number.
for the Ste-Anne St-Remi site : you have to buy a scratch
card at Tasty.
TELEVISION :
Each room has a television. For the Ste-Anne St-Remi
Clinic, you have to pay for television.
INTERNET :
If you wish to have access to the Internet, inquire upon
admission about the administrative procedures.
MEALS :
Weekly menus are proposed. They offer a wide range of
dishes for the main meals. The staff will take care to note
the patient’s choices in due time.
Do not hesitate to ask the nurses to call a dietetician for any
alimentary questions.
In some of our clinics, you will have the possibility to try
quality products from our “Tasty”. restaurant
•
•
•
•
•
Edith Cavell Clinic : open week days
from 7.00 am to 8.00 pm
week-end from 8.00 am to 6.00 pm.  4005
Parc Leopold Clinic : open week days
from 7.00 am to 7.00 pm and
week-end from 8.00 am to 6.00 pm.  5024
Ste-Anne St-Remi Clinic : open week days
from 8.00 am to 6.00 pm, Saturday from 12.00 am
to 6.00 pm and on Sunday from 1.00 pm to 6.00 pm.
3899.
Braine-l’Alleud-Waterloo Hospital:
open week days from 7.00 am to 7.00 pm, on
Saturday from 8.00 am to 6.00 pm and on Sunday from
9.30 am to 6.00 pm . 9459
Basilique Clinic : planned.
RELIGIOUS OR MORAL SUPPORT :
The hospital Group respects all convictions, whether personal, religious, moral, or philosophical. Upon admission,
you may fill in the appropriate form and call upon a lay
counselor or a representative of the religion of your choice.
OTHER :
Cut flowers are permitted, but plants are probited because
of hygiene.
The hospital is tobacco-free. The law formally prohibits
smoking in the hospital.
HAIRDRESSER - PEDICURE ESTHETICIAN
In some of our sites (Edith Cavell, Parc Leopold, St-Anne
St-Remi and Braine-l’Alleud-Waterloo), these services are
available.
If you wish to receive it, please follow these steps :
•
•
•
•
Edith Cavell Clinic :
beautician : 0472/83 16 10
Parc Leopold Clinic :
check with the nurse.
Sainte-Anne Saint-Remi Clinic :
check with the nurse (hairdressing service available
on Monday and Friday, pedicure service available
on Thursday and Friday).
Braine-l’Alleud-Waterloo Hospital :
check with the nurse.
5. Your departure
The day and the hour of your departure will be decided by
your doctor.
Please inform the nurses of your service of your departuretime.
You will receive by mail the total bill for your hospitalisation, resuming the subsistence of any examination performing during your stay, pharmacy, specific material, sundry
expenses and fees, which are deducted from the refunds of
your deposits and mutualinsurance..
We hope that you will be satisfied with the quality of our care and
services you have received. However, we would be happy to know the
degree of your satisfaction, so that we may improve. If you did not get
the opportunity to fill out the satisfaction survey that was given to you
during your stay, do not hesitate to send it to us, noting that it concerns
“quality of service”.
We wish you a prompt recovery.
The Direction and Staff of CHIREC.
www.chirec.be
Edith Cavell Interregional Hospital Group
Edith Cavellstreet 32 - 1180 Brussels - Belgium / Tel : +32 2 434 45 00 E-mail : [email protected]
Foundations
The CARE Foundation
If you want to contribute to the scientific research,
we would be very grateful for your generosity.
IBAN : BE02 3751 0478 5240
BIC : BBRUBEBB
BENEFICIARY : CARE Foundation
COMMUNICATION : 732250
The CHIRAN Foundation
If you want to contribute
to support the training of the care staff CHIREC,
we would be very grateful for your generosity.
IBAN : BE34 3630 9792 6590
BIC :BBRUBEBB
BENEFICIARY : Foundation CHIRAN
COMMUNICATION : CHIRAN gift
Donation of 40€ at least per calendar year
are fiscally deductible :
IBAN : BE10 0000 0000 0404
BIC : BPOTBEB1
BENEFICIARY :
King Baudouin Foundation
Fondation des Amis de Chiran
COMMUNICATION : 012/1170/00025
Clinique, Ziekenhuis, Clinic EDITH CAVELL
Rue Edith Cavellstraat, Street, 32
BE - 1180 Bruxelles - Brussel - Brussels
 +32 2 434 41 11
Clinique, Ziekenhuis, Clinic PARC LÉOPOLD / PARK LEOPOLD
Rue Froissartstraat, Street, 38
BE - 1040 Bruxelles - Brussel - Brussels
 +32 2 434 51 11
Clinique, Ziekenhuis, Clinic BASILIQUE / BASILIEK
Rue Pangaertstraat, Street, 37-47
BE - 1083 Bruxelles - Brussel - Brussels
 +32 2 434 21 11
Clinique, Ziekenhuis, Clinic SAINTE-ANNE SAINT-REMI / SINT-ANNA SINT-REMI
Bld, Jules Graindorlaan, 66
BE - 1070 Bruxelles - Brussel - Brussels
 +32 2 434 31 11
Hôpital, Ziekenhuis, Hospital BRAINE - L’ALLEUD - WATERLOO
Rue Wayezstraat, Street, 35
BE - 1420 Braine-l’Alleud
 +32 2 434 91 11
Centre Médical, Medisch Centrum, Medical Center EUROPE LAMBERMONT / EUROPA LAMBERMONT
Rue des Penséesstraat, Street, 1-5
BE - 1030 Bruxelles - Brussel - Brussels
 +32 2 434 24 11
CITY CLINIC Chirec Louise / CITY CLINIC Chirec Louiza
Avenue Louiselaan, 235B
BE - 1050 Bruxelles - Brussel - Brussels
 +32 2 434 20 00