Forging a Closely-Knit Local Social Service Network: A CDC’s experience Mr Noriman Ali Salam Deputy General Manager (Networx) Central Singapore Community Development Council WHY is it necessary to forge a closely-knit network? Beneficiary’s Perspective • Accessibility of services • Consistency of direction Organization’s Perspective • Understanding of one’s comparative advantage • Availability of support System’s Perspective • Efficient use of resources • Prepared for emergency/crisis WHO is responsible to forge a closely-knit network? Eco-System (Tiered Approach) Top Down National District Intermediary GRC Division Schools, VWOs Bottom Up Source : Stanley Fong HOW to forge a closely-knit network? Moulmein-Kallang GRC & Whampoa SMC CLN Eco-Map System Social Service Centre Cultivating Ecosystems (SINDA) SLOs / Tamil Teachers FSC / CDC / Social Service Centres IAEC Chairperson SINDA *New Govt Initiatives Medical Institutions MPS Branch Sect / Letter Writers Programmes & Services Indian Community Network FAS / S. League Clubs Singapore Police Force STEP Centre Principals Grassroots Organisations (CCC, CCMC) Religious Organisations WHAT did we do? Substance Treating the cause Winning Hearts & Minds Bottom Up Form Treating Symptom Meeting KPIs Top - Down We believe that it is more important and sustainable to strengthen ties than just improving procedures. It is about engaging hearts and minds. WHAT did we do? Four “Cs” Connecting Confidence Building Coordination & Cooperation Collaboration The stages can happen simultaneously The stages need not develop in a linear fashion. Family Service Centre Voluntary Welfare Organisation Self-Help Group Grassroots Organisation Community Development Council WHAT were our challenges? Resisting Quick Solution WHAT do we do moving forward? Continue with Confidence Building Efforts. Spreading culture of Cooperation & Collaboration Institutionalising Relationships Resisting Quick Solutions Thank You!