A PUBLICATION BROUGHT TO YOU BY SPOONER HEALTH SYSTEM winter Spooner Health Committe to Excellence. A natural birth experience GUIDED BY EXPERT CARE PAGE 5 In this Issue SUPPORT FOR NATURAL BIRTH Every woman has different expectations in childbirth. Some mothers want to minimize the pain as much as possible while others wish to manage labor and delivery naturally without pain medication. No one can predict how the birth process will unfold or what may be best for pain control, but it helps to plan ahead and keep an open mind. READ MORE ON PAGE 5 Occupational and physical therapy Wound care PAGE 6 End-of-life care PAGE 7 PAGE 2 Spooner Health System MICHAEL SCHAFER, CEO SPOONER HEALTH SYSTEM | A word from our CEO | Happy New Year! We have high hopes for 2013 here at Spooner Health System (SHS), fueled in part by our accomplishments in 2012. Last year was a great year for SHS, and we are pleased to share several ways we have improved the care and services we provide to our patients and our community. Dr. Patrick McCann’s efforts to deliver faster care to heart attack patients in our rural area earned him the 2012 Physician STEMI (ST-elevation myocardial infarction) award from Essentia Health in Duluth. Dr. McCann, who is the Emergency Room Medical Director at SHS, helped implement a system in which emergency medical technicians transmit important EKG information to doctors at the hospital while still in the field. Doctors like McCann can then interpret the heart data and make critical decisions about their treatment and, if necessary, where the patient is to be transported, which ensures they receive the most appropriate care as quickly as possible. Another great example of a commitment to our community’s health is Kathy Dettle’s certification from the National Alliance of Wound Care (NAWC), which recognizes her ability to deliver the highest standard in wound care. Dettle, a registered nurse for more than 27 years and Co-director of the Home Care department at SHS, pursued certification after seeing a surge in the number of Home Care patients who needed specialized wound care in our area. The NAWC training helps Dettle bring the latest wound care techniques to patients close to home. I encourage you to learn more about these individuals, among others, and their commitment to the health of our community in this edition of Spooner Health. In 2013, SHS remains committed to improving the care and service we provide to our patients and our community. Mike Schafer CEO, Spooner Health System 2| Therapy helps patient recover from a fractured neck Twice a week, Randy Kabrick walks into Spooner Health System (SHS) for occupational and physical therapy. That’s no small accomplishment for a man who suffered a fractured neck less than a year ago. “I had quadriplegia,” Randy says. “I was paralyzed from the chest down and lost the use of my hands and legs. It was pretty serious.” Randy was originally taken by ambulance to Spooner Health System’s emergency room. “I was assessed quickly and appropriately, then air lifted to the cities for proper care.” After several weeks at Regions Hospital and several months at Courage Center in the Twin Cities, he was able to return to his home 12 miles outside of Spooner. Randy was using a wheelchair and the doctor had told his family that he was unlikely to ever walk again. But with an impressive can-do spirit, Randy made the most of the occupational and physical therapy services offered at SHS and has defied his doctor’s expectations. Understanding occupational and physical therapies Occupational and physical therapies offer complementary care that can be combined and coordinated to deliver optimal outcomes, better than either type of therapy alone. In the Spooner area, only SHS offers both therapies together. Randy Kabrick works with Spooner therapist Shalla Acker, PT. Rehabilitation Setting goals and helping patients focus on and reach those targets is a team effort for SHS therapists. “Physical and occupational therapy work together to comprehensively address the entire body,” says Catherine Hewitt, RPT, Physical Therapist at SHS. Physical therapists work with patients on mobility, walking, balance, core strengthening and appropriate assistive equipment. Occupational therapy also addresses core strength, especially as it relates to the function and strength of the upper body. “As an occupational therapist, I’m looking primarily at trunk strength as well as arm and hand function,” says Renita Laakso, OTR/L, Occupational Therapist with SHS. Both types of therapy have been essential to Randy’s recovery. The road to recovery Randy first started working with occupational and physical therapists through SHS Home Care therapy when he was released from Courage Center. “The in-home therapy was real nice,” Randy recalls. “They taught me to cope with things in my house and helped me manage my pain.” “There are so many things we take for granted that are made difficult by an injury like Randy’s,” says Laakso, who has worked with Kabrick both at his home and on an outpatient basis. “When Randy was first at home he was in a wheelchair and we started with the basics such as bathing and transfers from the wheelchair to bed.” “It’s come back fairly good since I first got home,” says Randy. “I’ve made quite a bit of progress.” As Randy’s function improved and he regained the ability to drive, he switched to outpatient care. Attitude matters Randy continues to see Laakso for his outpatient occupational therapy and he now also receives physical therapy at SHS to work on strength and endurance. “I am on the treadmill now for up to six minutes and they have a bike that lets me exercise my legs for 20 minutes,” Randy says. With Laakso, Randy works on functional activities. “We work on carrying objects, bending, reaching and refining fine motor skills such as writing,” Laakso says. “He wanted us to simulate picking up a piece of firewood and chucking it in an outdoor furnace. It’s quite a different activity from making a sandwich in the kitchen, but it’s something he wanted to be able to do this winter.” It’s the motivation to make progress and tackle new challenges that has impressed his therapists and helped Kabrick make such a rapid recovery. “Randy is so motivated,” Laakso says. “I’ve never heard the man say ‘I can’t.’ If I give him a challenging task he says, ‘I don’t think I’ve done that before. I’ll give it a try.’” Randy, in turn, credits the therapists for keeping his spirits up. “They are a joy to be around,” he says. “They keep me positive. With my injury it’s very easy to get down a little bit sometimes, but I go in and talk with them and they don’t let me lose focus.” Goal-oriented teamwork Setting goals and helping patients focus on and reach those targets is a team effort for SHS therapists. “We have care conferences once a week,” physical therapist Catherine Hewitt explains. “The occupational therapist, physical therapist, therapy assistants and speech therapists discuss our mutual patients. Together we can address issues in the whole body and figure out the best plan of action for our patients.” Goals include physical milestones, and also life plans. “We help patients figure out how they can return to work or whether they should find a new vocation,” says Laakso. “The goal is to help patients continue to progress to a higher level.” For more information on physical and occupational therapy at Spooner Health System, call 715-635-1272 or visit www.spoonerhealthsystem.com. Therapy can help with many conditions Spooner Health System’s occupational and physical therapists help patients with a variety of conditions, from traumatic brain injury to repetitive hand injuries. Therapy may be used for rehabilitation in: ËO rthopedics: total knee replacement; neck, back, shoulder and sports injuries. Ë Neurology: dizziness, balance, stroke, Parkinson’s, multiple sclerosis, traumatic brain injuries. Ë Geriatrics: low vision, fall prevention, home safety. Ë Chronic pain: headaches, arthritis, fibromyalgia. Ë Hand therapy: tennis or golf elbow, fractures of the upper extremities, carpal tunnel. Ë Women’s health: pelvic pain, prenatal and postpartum care. Ë Specialized care: lymphedema, wound care, work-related injuries. To learn more, call 715-635-1272 or visit www.spoonerhealthsystem.com. www.spoonerhealthsystem.com | 3 Emergency Room Doctor Patrick McCann, MD Innovation improves care for heart attack patients Patrick McCann, MD, Emergency Room Medical Director at Spooner Health System, was recently honored with the Physician STEMI Award from Essentia Health in Duluth. The honor recognized his efforts to deliver more timely care to heart attack patients in our rural Wisconsin communities. Each year the award is given to the physician, nurse and EMT who have contributed the most to improvements in emergent care of heart attacks. “When the emergency medical technicians (EMTs) pick up a patient with a suspected heart attack, they do an EKG in the ambulance, rather than waiting until the patient gets to the hospital,” Dr. McCann says. An EKG, or electrocardiogram, records the heart’s electrical activity, and the results help doctors determine where and how that patient can best be treated. “That saves time, and with heart attack patients, minutes count,” notes Jody Stuenkel, ER/OR Director. “When the ambulance sends an EKG, we can often have the helicopter (based in Rice Lake) here and ready to go to a center with a cath lab and cardiologist immediately. And the team at the center can be ready and waiting.” Dr. McCann adds, “When the EKG indicates that the patient has had a STEMI (STelevation myocardial infarction) — a type of heart attack best treated immediately with angioplasty — it means that they need to go directly to the cath lab. It changes where and how that patient is transported.” A better idea The innovation that Dr. McCann’s award honors involves communicating the EKG results to the hospital. “There’s a piece of equipment that sends the EKG results ahead to the hospital by phone or fax. But the cell coverage is so poor in this part of Wisconsin that it often fails,” Dr. McCann explains. “It tries to send it two or three times, and then stops.” An EMT in Gordon asked Dr. McCann why they couldn’t just take a picture of the EKG with a smartphone and send it by email. As soon as the ambulance hits an area that has 4| even minimal cell coverage, the email will be sent. Dr. McCann agreed it was a great idea, and with the support and efforts of Richard Mullvain (STEMI Director for Essentia Health at St. Mary’s Duluth), implemented it with the Gordon-Wascott EMTs. Plans are in the works to put it into practice with the Minong EMTs, too. “Richard Mullvain and Essentia Health have been tremendously supportive of this project,” says Dr. McCann. “This can get a patient to the care they need up to an hour or more sooner, which is remarkable.” About the award, Dr. McCann says, “It honors a team concept. It wasn’t even my idea; I just facilitated it. Gordon-Wascott and Minong EMS and the receiving hospital are all integral in making this happen. I am very proud of the team I work with!” February is American Heart Month | Know the signs of heart attack | It’s important to recognize signs of a heart attack so you can get help right away. Heed these signs from the American Heart Association that a heart attack is happening: ♥ Chest discomfort that lasts more than a few minutes, or goes away and comes back. It may feel like uncomfortable pressure, squeezing, fullness or pain. ♥ Discomfort or pain in other areas of the upper body, such as one or both arms, the back, neck, jaw or stomach. ♥ Shortness of breath with or without chest discomfort. ♥ Other signs may include breaking out in a cold sweat, nausea or lightheadedness. “Don’t be afraid to come in and be checked out with a ‘funny feeling,’” emphasizes Jody Stuenkel, RN, ER/OR Director. “We’d rather tell someone, ‘Well, it was probably that burrito you had for supper,’ than to have someone with a heart attack delay treatment.” Birth Center A natural birth experience Big brother Ben adores his baby sister. guided by expert care The Family Birth Center offers pain management in the form of intrathecal injections as well as support techniques to help mothers manage pain naturally. “Whatever you decide, our staff is here to support you through the process 100 percent,” says Marilyn Nordquist, RN, OB Manager and Assistant Director of Patient Care Services. “The doctors are extremely attentive in being here for their own deliveries, and they are extremely supportive of what the patient wants.” Support for natural birth Katie Eichten, MD, is a family medicine physician who delivers babies at the Family Birth Center. She has also had two wonderful birth experiences as a patient at Spooner Health System, with the births of her two youngest children. “Expecting mothers should consider their plans for pain management during pregnancy and discuss options during their prenatal visits,” Dr. Eichten says. “If you want to have a natural birth, we will discuss relaxation techniques and help you get mentally prepared. It also helps to attend childbirth classes with your support person and learn about what to expect during labor.” The reasons for choosing natural birth are different for every mother, and may include: Avoiding introducing pain medications to mom and baby. Being able to walk and move freely during labor. Wanting to feel everything and be actively involved in labor/delivery. Hoping to speed the labor/delivery process because mom can feel when to push during contractions. Achieving a sense of euphoria and release of endorphins that happens naturally with birth. “The support system for mothers delivering naturally at the Family Birth Center is incredible,” Dr. Eichten says. The nursing staff assists mothers with an array of labor techniques including breathing patterns, movement during labor, different laboring positions, use of an exercise ball, massage, soothing music and visualization. One-to-one nursing care makes it possible for excellent personal care. “We are fortunate to have a certified doula, Marguerite Stroede, on our nursing staff,” says Nordquist. A doula is someone specially trained to provide assistance and support during the labor process. “Many moms appreciate her help and support through labor and delivery. And, since she is not able to be there for every birth, we’ve had her provide education to other OB nursing staff so all our moms can benefit from Marguerite’s training and expertise.” “Labor hurts, but you can do it; billions of women have done this,” Dr. Eichten says. “But if the plan changes, no one should ever feel like they failed. Bringing a baby into the world is amazing and miraculous, however it happens!” Intermittent and continuous fetal monitoring can be used to keep track of the baby’s vital signs in labor. With intermittent fetal monitoring, the mother can move around between monitoring sessions, which can help promote the progression of labor. “If needed, we use continuous fetal monitoring to keep a closer eye on the baby’s vital signs,” Dr. Eichten explains. “The safety of mom and baby is always our greatest concern.” Easing your pain The Family Birth Center offers medical pain management to make your birth experience as comfortable as possible. Our certified registered nurse anesthetists (CRNAs) can administer an intrathecal anesthetic, which is an injection of medication through a fine needle into the spinal area. The intrathecal injection usually lasts about four hours, and a second dose can be given if needed. An intrathecal injection is similar to an epidural; both cause numbness from the upper abdomen down. The big difference: An epidural drips medication into a tiny tube in the back, and the patient may need to stay in bed. With an intrathecal injection, the patient may be able to move around with assistance because the medication is not being continuously administered. To learn more about pain management options, talk to your doctor. Lactation consultant services Marguerite Stroede is also a certified lactation counselor and is available in the Family Birth Center to provide education and breastfeeding assistance for moms during their hospital stay or when they return home. www.spoonerhealthsystem.com | 5 High-tech wound care that s’ close to h me Most minor wounds, like a paper cut or a knee scrape, heal well enough on their own. For patients with more serious wounds and an underlying health condition — such as diabetes, circulation problems or immune disorders — the body may need some additional help to heal itself. Thanks to Spooner Health System’s Wound Care Program, led by Kathy Dettle, RN, Co-director of Home Care and a wound care certified (WCC) specialist, these patients have access to specialized wound care expertise and the latest in wound care products. And it’s all very close to home. A new path to healing After Joyce Peterson had an abscess removed following back surgery earlier this year, her incision began to expand and a deep infection developed. With her doctor based in Eau Claire, Joyce would have needed to remain hospitalized more than 80 miles from home. Fortunately, there was another solution: She was admitted to the swing bed program at Spooner Health System with a “wound vac.” This innovative technique uses a sealed wound dressing connected to a vacuum pump. The seal protects the wound from outside bacteria, while the vacuum extracts drainage to prevent germs from accumulating. “When Joyce came to us,” recalls Dettle, “she was quite ill. The infection required intravenous antibiotics three times a day, and her incision needed more than a basic dressing.” Dettle, who regularly attends industry events to learn about the latest in wound care products, worked with Joyce’s surgeon and SHS’s nursing staff to coordinate care. “I’m so surprised by how fast the wound is healing with the wound vac,” says Joyce. “It’s so much faster than with regular dressing, it’s like a miracle.” Dettle first became interested in wound care as a result of her work as Spooner Health System’s Co-director of Home Care. “There tends to be a lot of wound care involved in our home care services — so in a way, it became a specialty of mine whether I liked it or not,” she says with a laugh. As Dettle began to learn more about new wound care techniques, she decided to pursue certification, and in 2011 she became certified by the National Alliance of Wound Care. Dettle currently leads a wound care team that is focused on providing the best wound care services to our community. But she emphasizes that their success is due in large part to the team 6| approach throughout the facility. Other members of the team include a physician, physical therapist, education director, assistant director of patient care services, purchasing director, dietitian and director of quality. A growing need The need for specialized wound care has been steadily growing in the United States, especially among patients with diabetes or vascular problems such as peripheral artery disease. “We see a tremendous opportunity to care for these patients, especially those whose physicians are outside our area,” says Marilyn Nordquist, RN, Assistant Director of Patient Care at Spooner Health System. “Many of them don’t really need to be hospitalized but still need regular attention to their wounds. Thanks to Kathy’s expertise, we’re able to offer them specialized care that’s close to home.” “My surgeon in Eau Claire is very satisfied with my progress,” Joyce says, “and the staff here at Spooner Health System are wonderful. Even the ladies from environmental services who clean my room are so friendly and caring — they always have smiles on their faces and you can tell that they love what they do.” Currently available to inpatients and home care patients, Spooner Health System’s Wound Care Program will soon expand to the outpatient community. “We’re currently looking for an area that we can set up as a formal outpatient facility for wound care,” says Nordquist. “There’s a real need among patients who don’t require hospitalization and don’t qualify for home services, but who still need specialized wound care — and want to stay here in our community.” Joyce Peterson, with her husband Roger, found relief thanks to Spooner Health System’s Wound Care Program. Genuine caring End-of-life care at the end of life For a time in summer 2012, Kathleen Cutshall and her specially trained dog, Attie, were regulars in and around Spooner Health System (SHS). Kathleen’s mother, Marjorie, was receiving end-of-life care at SHS, and Kathleen was spending night and day at her mother’s side. “When we went the end-of-life route I stayed at the hospital like at a hotel,” says Kathleen, who lives in the San Francisco Bay area. “We felt very embraced by the people at the hospital. There was an incredible feeling of support and of making me, my dad and my mom comfortable. One of the nurses brought blueberries and another brought my mom a Bible on tape.” It’s that spirit of accommodation and assistance that SHS strives to offer patients and their loved ones through end-of-life care, providing medical expertise and emotional support during an intensely personal and distressing time. The role of end-of-life care The circumstances under which medical care becomes end-of-life care depends on the patient’s condition, responsiveness to treatment and the family’s and patient’s decisions. “In a typical case the physician has determined that the patient isn’t going to survive their health crisis and it’s only a matter of weeks, not months, until the patient will die,” explains Diane Neste, CSW, social worker at SHS. “We take care of the patient and the family during that time.” A special room with a couch, recliner and mini fridge is designed to be comfortable for the patient and his or her family members. “Families can be here and be involved as much as they want to be,” Neste says. Nurses are on hand around the clock to tend to the skilled nursing needs of patients. A physician is also available to touch base with patients and their families and address any issues or concerns. Neste, as a social worker, offers information and assistance. “I talk with the family about what happens next, the logistics of death, but sometimes I simply sit with people, bring them coffee or water,” she says. “All of the staff members are really good listeners. We all try to provide opportunities to listen and give support.” Like a family “It was a very intense time,” says Kathleen. “My dad would come in the mornings to be with mom and give Attie and me a break, but otherwise, I was there night and day. And everybody was so sweet and so nice. They did become like family.” From the culinary staff who would ask about her mom when Kathleen got her morning oatmeal to the cleaning staff, the nurses, the nurse manager, the social worker, the nursing home activities assistant, the physician and the hospice chaplain, Kathleen felt she received true caring and real individual attention. Attie offers comfort and unconditional love “CPL” Attie is a therapy dog who works with Kathleen Cutshall, L.C.S.W., providing canine-assisted therapy to active duty service members, military veterans and their families in California. But when Kathleen’s mother, Marjorie, went into end-of-life care at Spooner Health System, Attie’s ability to provide comfort and comic relief was brought home. “She’s a crazy dog and an unrelenting kisser,” Kathleen says. “But Attie was also a great comfort to my mom and was really soothing to everybody. People recognized her on the street, and patients would ask us into their rooms.” The night Marjorie died, Attie wouldn’t leave her side. “We didn’t know my mom was going to die then, but I tried to call Attie over to the couch with me and she wouldn’t leave my mom’s side,” Kathleen recalls. “They let my biggest coping mechanism, Attie, stay with me and my mom,” Kathleen says. “They had complete acceptance for where we were emotionally. Because it was my mom and because I have been a hospice social worker, I was very demanding. I told them that I was aware I was demanding and the nurses said, ‘This is your mother, we feel you’re advocating for your mother.’” The physician, Dr. Mark Van Etten, was also willing to listen to and address Kathleen’s concerns. “He was willing to problem solve with me,” Kathleen says. “Most doctors don’t come in and just sit and talk, but he ended up spending hours with us over the course of our weeks at the hospital.” Kathleen and her mother also took advantage of the spiritual care offered. “The hospice chaplain said a really wonderful prayer with my mom,” Kathleen recalls. “It was very brief, but it was a comfort to me and to her.” www.spoonerhealthsystem.com | 7 819 Ash Street Spooner, WI 54801 715-635-2111 www.spoonerhealthsystem.com | Upcoming Education | All classes and groups are FREE unless otherwise noted. Aphasia Support Group First Thursday of the month, 10 to 11:30 a.m. Trinity Lutheran Church, Spooner For more information, call 715-635-1272. Expectant Parent Class Feb. 4 and 11 or April 22 and 29, 6 to 9 p.m. For more information or to register, call 715-635-1211. | Table of Contents ... | winter Therapy helps patient recover from a fractured neck............................. Innovation improves care for heart attack patients A natural birth experience guided by expert care High-tech wound care that’s close to home Genuine caring at the end of life p2 ............................... p4 ................................ p5 ....................................... p6 .................................................... p7 Welcome new therapist! Danae Herwick is a new full-time physical therapist with Spooner Health System. Danae recently earned her doctor of physical therapy certification from Andrews University in Michigan. She brings experience in neurological, pediatric and manual therapies, and particularly enjoys working with a range of patients to draw upon her varied skills and education. Danae looks forward to practicing in a rural setting, as she was raised and currently resides in rural Milltown. In her spare time, she enjoys outdoor activities, relaxing with her many pets and trying to keep up with her nephews. This publication does not constitute professional medical advice. Although it is intended to be accurate, neither the publisher nor any other party assumes liability for loss or damage due to reliance on this material. If you have a medical question, consult your medical professional. Websites not belonging to this organization are provided for information only. No endorsement is implied. Images may be from one or more of these sources: ©Fotolia, ©Thinkstock, ©iStock, © 2013 BlueSpire Strategic Marketing | bluespiremarketing.com www.spoonerhealthsystem.com
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