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Sears Credit Card Authorization Process:
Retail Installation
Installation Authorized Servicers;
We are seeing an increase in the number of calls to our Sears Credit Card Authorization
support team due to improper authorization entries. We have updated the Handling
Payments for Add-on Services service order reference document with clearer directions on
obtaining the Sears credit card authorizations code.
Please remember that Sears offers two types of cards to our members, below are a few
quick ways to identify them and the authorization process to follow.
Action Needed:
Please replace all technicians Handling Payments for Add-On Services sheet with the latest copy
(one has been attached for your reference). This document is available on every service order and
can be saved to your smartphone’s electronic document library.
Important Note: This communication is for the use of Sears Retail Installation Providers
only.
Thank you,
Tabitha Phillips
National Installation Communication and Compliance Training Manager
3825 Forsyth Rd, Winter Park, FL 32792
Office: 407-677-3055 Cell: 407-301-2237
This e-mail was auto-generated. Please do not reply.
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Sears Holdings Corp.
3333 Beverly Rd./ B6-365A
Hoffman Estates, Illinois 60179
(888) 549-0640
Add-On Services - Handling End User Payments
Credit Card Payments
If the customer intends to pay for services by major credit card, the following information must be
obtained in order for the payment to be processed:
Credit card type, number and expiration date
Full amount to be charged on the credit card as authorized by the customer
Obtained authorization number for all charges
Customer signature authorizing charges to the credit card
Note: The above information must be input into the ‘Complete for Payment’ tab for the Service
Pro to be able to submit for payment OR Service Pro will absorb all costs for any additional
services rendered. If Sears encounters any charge-back situation, Sears will contact the Service
Pro to supply any necessary documents requested within 5 business days.
Credit Card Authorization
When a credit card is used to pay for services rendered, the Service Pro must perform a
preauthorization to obtain an approval code. The Service Pro should enter the full credit card
account number, expiration date and any approval code on the completed service order
submitted to Sears for payment (documents attached to completed service order must only
contain the last 4 digits of the customer credit card account number). Approval codes may
be obtained by contacting the appropriate credit card institutions:
Card Type
Sears Card
Phone Number
800-433-4424
Merchant Account
Press 7* (star)
Enter Customer Account
number then * (star)
Press 999* (star)
Press 10* (star)
Pause, wait for the system to
ask you to re-enter the dollar
amount.
Dollar amount (*Example
$250.00 is entered as 25000#)
Discover Card
MasterCard / Visa
American Express
800-347-1111
800-884-2012
800-528-2121
601100000077115
67130077118
4015918550
It is the Service Pro’s responsibility to ensure all the required information is completed on the
different methods of payment. Failure to do so will result in the Provider Firm incurring all cost
associated with the collections or ultimately the uncollected amount.
Check Payments
Personal checks must be made out to Sears, not the Provider Firm. The following information
must be obtained and verified.
All Checks collected must have the following information written on them:
1. State of Issue on Drivers License
2. Driver’s License Number
3. Sears Unit Number (Note this can be found in the buyer custom reference field labeled
“Unit #” on the ServiceLive Service Order)
4. Authorization Code (for checks over $200.)
5. Phone Number (or write “No Phone”)
6. Subscriber ID. The Subscriber ID consists of 4310 followed by xxxx where xxxx
represents the unit number. For example, for unit 4020 the subscriber ID will be
43104020.
All checks over $200.00 must be authorized before accepting the check from the customer. To
obtain the authorization you must call 888-491-3698. If the check is not approved you will need to
ask for another form of payment from the customer.
Note: Checks must be sent to the following address: Sears (ICS), PO Box 2057, Omaha NE
68103-2057 within 5 business days after service event completion.