Payroll Experts More than Doubles Industry Customer Retention Rate with
SwipeClock’s Workforce Management Solutions
Location
Salt Lake City
Products
TimeWorksPlus
TimeWorksMobile
Challenge
With clients in all 50 states and a
nine-time winner of Utah’s Best of
State Award, Payroll Experts knows
how to serve its customers with
solutions for payroll processing,
human resource management, time
and attendance, and employee
benefits. “I’m proud to say that we
have a 97% client retention rate,
more than 107% better than the
industry average,” said Cameron
Lundgren, Vice President of Sales
for Payroll Experts.
Payroll Experts attributes its success
to three things: 1) fast and accurate
implementations, 2) experienced,
personable, and recognizable
specialists, and 3) technology
experience. These qualities are
especially helpful for small- and
medium-sized enterprises (SMEs)
that often have limited staff to deal
with workforce management tasks.
“After working with many of our
clients, I’ve discovered the biggest
challenge they face isn’t a lack of
time, it’s a lack of efficiency that
stems from using manual, paper-
based processes,” said Lundgren.
“Because they have so much to do,
executives and managers need to
be more effective with the time they
have.”
Manual processes are the main
culprits for reducing efficiency. Not
only does it take longer to
accomplish day-to-day tasks like
tracking employee time, verifying
attendance, and scheduling workers,
paper-based processes also result in
more errors, which can be costly in
today’s rapidly changing regulatory
environment.
Solution and Results
To help its clients become more
efficient, Payroll Experts partners
with SwipeClock to automate
workforce management processes
by deploying and supporting the
company’s simple and affordable
solutions. SwipeClock’s products
include TimeWorksPlus and
TimeWorksMobile for time and
attendance, and TimeSimplicity for
advanced scheduling and leave
management. Each product is fully
integrated so that Payroll Experts’
“Partnering with SwipeClock is one of the keys to our success and high customer retention rate.”
Cameron Lundgren, Vice President of Payroll Experts clients can scale their overall workforce
management solution as they grow to lower labor
costs, comply with regulatory mandates, and
maximize their profits.
“Partnering with SwipeClock is one of the keys to
our success and high customer retention rate,” said
Lundgren. The partnership works well because
both companies stay on top of the rapid pace of
technology innovation. When you add increased
and ever changing regulations, including the
Affordable Care Act (ACA) to the mix, it can be
difficult for businesses to stay up to date on the
latest solutions that can help their business.
According to Lundgren, “SwipeClock has done a
great job of leading the way with its technology
innovation with additions like Pinpoint GPS in
TimeWorksMobile and the integration of
TimeSimplicity with TimeWorksPlus.”
As an example, one of Payroll Experts’ clients is a
large charter school. Prior to SwipeClock, it took
two and a half days for a team of people to create a
single month-end report. Today, using the
SwipeClock workforce management solution
implemented by Payroll Experts, one person can
create the same report in just a couple of minutes.
“The productivity gains we’re talking about are
significant, especially for SMEs who have limited
resources and a lot of work to get done,” said
Lundgren.
Because of results like these, Payroll Experts has
very satisfied customers. According to one
customer, “Payroll Experts, you have changed my
business! Your speed, professionalism, and quality
reports allow me to focus on growing my company.
You obviously care about the customers you serve
and it shows in every action of your business.”
The employees of Payroll Experts’ clients are also
empowered and benefit from SwipeClock’s
solutions. “TimeWorksMobile is a huge success,”
said Lundgren. “Almost everyone today has their
own smartphone. The SwipeClock app has quickly
become a favorite for our clients’ employees.” With
SwipeClock, employees can clock in and out, check
PTO balances, and even request time off from their
mobile phone. About 50% of new Payroll Experts
customers use TimeWorksMobile. As work
continues to become more mobile, this percentage
is expected to grow even further.
•
Challenge: Manual workforce
management processes reduce
efficiency for SMEs
•
Solution: SwipeClock’s workforce
management products for integrated
time and attendance, scheduling, and
leave management
•
Benefits: SwipeClock automates
paper-based processes to increase
manager and employee productivity
so they can focus on growing their
companies
10813 S. Riverfront Parkway, #500, South Jordan, UT 84095 | 888-223-3450 | www.swipeclock.com