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Sunrise
Everything at a glance.
© Sunrise 26.03.2015
1
Our mission
Sunrise is the only private telecommunications provider in Switzerland that
covers every aspect of telecommunications:
mobile, Internet, landline and digital TV.
We offer the best convergent experience –
everything from one source.
Internet
Landline
TV
Mobile
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Our values
Fairness – We treat others as we
would want to be treated ourselves.
The way we work is characterized by
mutual respect.
Transparency – We establish trust
and security through transparency in
our products and services. We communicate openly, transparently and on a
regular basis.
Customer orientation – We put
our customers at the center of our
activities and offer them everything
from one source.
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Innovations since 1996
Swiss from the ground up. 1996 – The six biggest Swiss electrical firms found diAx. At the
same time, Newtelco AG is founded by SBB, UBS and Migros. One year later, British Telecom and
Tele Danmark come on board as investors and launch the sunrise brand. The merger of sunrise and
diAX leads to the establishment of Sunrise Communications AG. In 2010, CVC Capital Partners
takes over ownership. Sunrise Communications Group AG has been listed on the SIX Swiss Exchange
since its flotation on February 6, 2015.
ADSL
Broadband offers
with ADSL
technology
Take Away
Launch of a
mobile broadband offer –
Take Away
Flat rate
First flat rate
launched on the
Swiss market
ComeBack TV
Innovative
time-delayed
television Sunrise TV with
ComeBack TV
function
2001
2007
2009
2012
Sunrise
Freedom
The first mobile
subscriptions
without minimum
durations
Sunrise
Home
Internet, landline
and TV in any
combination –
without fixed
combination
packages
2014
2014
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Executive management
Sunrise Communications Group AG
BOARD OF DIRECTORS
Dr. Dominik Koechlin
Chairman
Lorne Somerville
Deputy Chairman
Dr. Daniel Pindur
Member
Peter Schöpfer
Member
Siddharth Patel
Member
Jesper Ovesen
Member
MANAGEMENT
Libor Voncina
Chief Executive Officer (CEO)
André Krause
Chief Financial Officer (CFO)
Timm Degenhardt
Chief Marketing Officer (CMO)
• CEO of KPN Group Belgium
• CEO of Telekom Slovenia
• CFO at Telefonica Germany
• VP Strategy at O2 Germany
• Associate Principal at McKinsey
& Company
• CMO at E.ON AG
• CMO at Orange CH
• CMO at Swisscard AECS (JV of
American Express & Credit Suisse)
Elmar Grasser
Chief Operating Officer (COO)
Sebastian Prange
Chief Sales Officer (CSO)
Detlef Steinmetz
Chief Information Officer (CIO)
• CTO at Orange Austria
• CTO at E-Plus Mobilfunk
• VP Consumer Sales at Orange CH
• VP at Telefonica O2 shops in
Germany
• Executive positions at T-Mobile
GmbH, Telegate AG and NETnet AB
• SVP IT Solutions Rating & Billing
at Telekom Germany
Markus Naef
Chief Commercial Officer
Business (CCO)
Max Nunziata Chief Customer
Experience Officer (CCEO)
• Managing Director of 20th Century
Fox Switzerland and Russia
• Various positions at Orange CH
• MD Equipment Financing and Fleet Management at GE Capital IT
• European Program Manager at
GE Eur. Equipment Finance
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Our employees
• Around 1874 employees from
some 60 different countries
• Average age at Sunrise: 35 years
• Talent pipeline with over 100 trainees
as an investment in the future
• Staff Committee – the in-house
employee representative committee
at Sunrise
• Pay parity between men and women
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Our infrastructure
Network & infrastructure
• Modern Sunrise mobile communications
network based on GSM, EDGE, UMTS,
HSPA+ and 4G LTE
• Provides transfer rates of up to 100 Mbit/s
to practically the entire population
• High-performance fiber optic network, with
a total length of 10`841 km in five Swiss cities
• Sunrise is named the 2013 rising star of the
year in a national network comparison
• "connect" gives Sunrise top scores for mobile
phone services in the city and surrounding
areas in 2013
• The independent journal “connect” has
confirmed that Sunrise has the best network
for mobile telephony
Sunrise invests in the future
• Investments of CHF 1 billion in the last three years
• Over 240 million more invested every year
• Test phase of LTE Advanced to enable data
transfer rates of up to 300 Mbit/s in the future
GSM – Global System for Mobile Communications
EDGE – Enhanced Data for GSM Evolution
UMTS – Universal Mobile Telecommunications System
HSPA – High Speed Packet Access
LTE – Long Term Evolution
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Our facts and figures
Share of sales generated by business unit in 2014
65%
Customers in 2014 (total of 3.3 million)
2.46
Mobile
Mobile
25%
Landline
10%
Internet
Mobile
Total sales in CHF million
2013
2014
Mobile
1266
1358
Landline
558
521
Internet
198
204
Total
2021
2084
0.40
Landline
0.33
Internet
0.11
TV
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Our divisions the right brand to meet every customer need
Business Solution Partner
Sunrise
for residential
customers:
MTV mobile
for young people and
young adults up to 30:
Yallo, Ortel
and Lebara:
Business Sunrise
for business
customers:
•A one-stop shop:
TV, Internet, landline and
mobile services from the
largest private telecommu nications provider
•The entire world of tele communications from one
provider: mobile, TV and
Internet
Yallo, Ortel and Lebara:
our brands with attractive
terms and conditions to
keep customers connected
to the entire world
•For all companies and
business structures:
Perfect, customized
solutions regardless of
a company's size
•Quality at the best price:
enthuse existing and future
customers with the best
possible value for their money
•Customer-relevant innova tions: offer customers
added value through
ongoing investments and
innovations
•Innovative product solu tions, specially developed
for the younger generation
•Attractive rates with extra ordinary performance for a
unique product experience
•A one-stop shop:
end-to-end business
communications from
one full-service provider
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Our locations
Worldwide communications, at home throughout all of Switzerland.
SH
BS
TG
AG
BL
JU
ZH
AR
SO
AI
SG
ZG
LU
SZ
NE
GL
NW
BE
VD
OW
UR
FR
GR
TI
GE
VS
Sunrise center
(nearly 100 branch offices)
Sunrise centers
Office sites
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Our support
Quality and quantity: We're there for you, 24 hours a day.
Keep track of your account at all times with
"My Account" at www.sunrise.ch/myaccount
Manage products and
contracts
• Business customer support 0800 550 020
• Media Office 0800 333 000
• Sunrise headquarters 058 777 77 77
www.twitter.com/sunrise_care
sunrise.ch/myaccount
50 free SMS/MMS
0800 707 707
www.facebook.com/SunriseCommunications
Edit customer
data
Call up bills and
check costs
• Residential customer support Do you have an iPhone or an Android device?
Then you can use the "My Account" app to conveniently
pay bills and view current costs on your mobile phone.
Download the free Sunrise "My Account App" from the
iTunes Store or Android Market.
View orders
Recharge your
prepaid balance
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