THE ILLINOIS DEPARTMENT ON AGING PRESENTS THE:
4th Annual
CCP Supervisors’
Conference
Crowne Plaza: Springfield, IL
May 5-6, 2015
Bringing together Community Care Program supervisors to
discuss program issues.
4th Annual CCP Supervisors’ Conference
May 5-6, 2015
The Illinois Department on Aging is pleased to oﬀer the 4th Annual CCP Supervisors’ Conference. The goal of this
conference is to bring together supervisors from within the Community Care Program, including supervisors
from in home agencies, adult day service, care coordination units, managed care organizations and emergency
home response to address program issues aﬀecting every agency. The conference is designed to help
professionals meet the ever-changing needs of participants and to increase knowledge and understanding of the
daily tasks demanding attention.
As you look at the various sessions being oﬀered at this conference, you will see that again many changes are
on the horizon that directly influence our service delivery system. This conference will provide first hand updates
on program changes and introduce best practice sessions to assist you in serving the older adults of Illinois.
CONFERENCE REGISTRATION: Registration for this conference is online only, regardless of method of
payment. To register, click on the following link: CCP Supervisors’ Conference.
If you have problems with the registration form, send email to UIS IDOA Conferences and Training.
FEE: The conference registration fee for the 2015 CCP Supervisors’ Conference is $50.00 per person.
PAYMENT: We encourage everyone, especially groups attending the conference, to prepay, either by check or
credit card. Prepaying will ensure a more expedient on-site check-in process.
If paying by Check:
Make check(s) payable to: UIS-2015 IDoA CCP Supervisors’ Conference
Mail check to:
Institute of Legal, Legislative and Policy Studies
University of Illinois Springfield
One University Plaza, MS PAC 451
Springfield, IL 62703-5407
If sending in check for group, please include list of names of attendees’ fees being
covered by check.
Online registration closes Tuesday, April 28, 2015. Late registrations will be handled on-site.
Registration fees not received or processed by UIS prior to start of conference is due at on-site
registration desk when you check-in.
Conference Information
CONFERENCE ATTIRE: Business casual. Please also be aware that the meeting rooms tend to be cold, then hot, then
cold again. Dress in layers.
PARKING: There is no parking fee.
ACCESSIBILITY: All conference sessions and activities are held in fully-accessible rooms.
HOTEL INFORMATION: A block of rooms has been reserved at:
The Crowne Plaza
3000 South Dirksen Parkway
Springfield, Il, 62703
217-529-7777
Sleeping room rate: Single $70.00, plus tax; Double $85.00, plus tax. To receive the special conference rate,
indicate that you will be attending the Illinois Department on Aging’s Supervisors’ Conference when you reserve
your room. Sleeping room cut-oﬀ date is Monday, April 20, 2015. Call 1-800-227-6963 or click on the following
link to reserve your sleeping room: 2015 IL Dept. on Aging - CCP Supervisor's Conference
CONFERENCE QUESTIONS AND SPECIAL NEEDS REQUESTS: If you have questions regarding the 2015
Supervisors’ Conference, please contact Gidget Freeberg at the Illinois Department on Aging
Phone: 217-557-8312
E-mail: [email protected]
Certification Procedures
Continuing Education Credits and CCP Care Coordinator Recertification
Certification Request Submission Procedures:
One form, the “Certificate Request Form” will be used to request Continuing Education credit and CCP Care
Coordinator Recertification. The Certificate Request Form and a Certificate of Attendance will be located in
the conference program. A total of 11 continuing education credits will be awarded for this conference.
(Tuesday May 5, 2015: 5, Wednesday May 6, 2015: 6)
How to submit the Certificate Request Form:
You have two (2) options to submit the form:
1) Complete the form at the conclusion of the conference and give the form to an IDoA staff person at the
conference registration desk. You will receive your CEU certificate on site.
2) Email your completed form to: [email protected] no later than Friday May 29, 2015.
Registered Professional Nurse
The Illinois Department on Aging has been approved as a sponsor of continuing education credits
for Registered Professional Nurses, by the State of Illinois Department of Financial and Professional
Regulations, pursuant to the Rules of the Nurse Practice Act, section 1300.30.
Licensed Practical Nurse
The Illinois Department on Aging has been approved as a sponsor of continuing education credits
for Licensed Practical Nurses, by the State of Illinois Department of Financial and Professional
Regulations, pursuant to the Rules of the Nurse Practice Act, section 1300.30.
Nursing Home Administrator
The Illinois Department on Aging has been approved as a sponsor of continuing education credits in
the 2013-2015 renewal periods by the Nursing Home Administrator Licensing Board of the State of
Illinois Department of Financial and Professional Regulations.
Sponsor License number: 139.000063.
Licensed Social/Clinical Social Worker
The Illinois Department on Aging has been approved as a sponsor of continuing education credits in
the 2013-2015 renewal periods by the Licensed Social/Clinical Social Worker Licensing Board of the
State of Illinois Department of Financial and Professional Regulations.
Sponsor License number: 159.000109.
Clinical / Professional Counselor
The Illinois Department on Aging has been approved as a sponsor of continuing education in the
2013-2015 renewal period by the Licensed Social Worker/Clinical Social Worker Licensing Board of
the State of Illinois, Department of Financial and Professional Regulations, Division of Professional
Regulations. License number: 159-000109.
Conference Agenda
Day 1: Tuesday May 5, 2015
9:30 – 10:00
Conference Registration
10:00 – 10:15
Welcome remarks from the Illinois Department on Aging and representatives from homecare,
care coordination, adult day service and MCO (Diamond/Sapphire)
10:15 – 12:00
Jim Vanden Bosch, Founder and Executive Director of Terra Nova Films “Tweaking the
Meaning of ‘Caregiving’”
Using clips from several videos, this presentation will explore the benefits of redefining what we
have typically called caregiving—especially when it applies to supporting persons who are living
with dementia. The typical approaches of “caregiving” may not, we are beginning to discover, be
the best way to engage the emotional sensitivities and many remaining abilities of persons who
are living with dementia. With a basic shift in our perception, we can find ways to help persons
living with dementia fulfill the deep human need for connection, self-expression, and well-being.
Video clips will demonstrate how a truly person-centered approach with, for example, the use of
music, art, and storytelling can open up new avenues of expression that allow persons with
dementia to be vibrantly connected with others, their environment and themselves.
12:00 – 12:45
1:00 - 2:00
Family Dynamics in Ethnic Populations (Diamond/Sapphire)
Presented by: The Coalition of Limited English Speaking Elderly (Marta Pereyra and members of
CLESE). This session will explore the various dynamics in senior ethnic populations and will also
examine the issues of the ethnic elderly being at risk of self-neglect and elder mistreatment.
2:15-3:15
1) Collaboration between Adult Day Services and Community Agencies (Diamond Room)
Presented by: Tom Shoemaker, MSW, LCSW OSF Home Care, Peoria, IL; Jackie Bowers, Director
of Adult Day Service IPMR Senior Worlds, Peoria, IL; IADSA Board Member. This session will focus
on how Adult Day Services work with other Community Care Providers and Community agencies
to help maintain persons in their homes. This session will explore the benefits of collaboration
for the physical, safety and well-being of each participant. Hospice, home health and emergency
response systems are focused.
2) Working with CCP, ORS, and MCOs (Sapphire Room)
Presented by: Jennifer Moore RN, Home Care Director Chicago Commons (Chicago IL) and Diane
Drew, Executive Director for CHELP since 1999. Diane has served on CCPAC since 2003 and is a
Certified Information & Referral Specialist for Aging (CIRS-A). This session will address how best
to work with CCP, ORS and MCOs in today’s environment and how to work together as a team for
seniors.
3) Bed Bugs are Here to Stay – What you Can Do (Plaza G)
Presented by: Linn David Haramis, PhD, Program Manager – Vector Control, Illinois Department
of Public Health, Division of Environmental Health. Local agencies throughout U.S. have been
overwhelmed by bed bug complaints during the last 7 years. Bed bugs can cause a variety of
negative physical health, mental health, and economic consequences. The national problem is
due to convergence of 3 human behaviors: lack of awareness of historical and biological link
humans have with bed bugs; increased international travel; past over-reliance on pesticides.
Learn how you can help your client and protect yourself when the client's home is infested with
bed bugs.
3:15-3:30
3:30 – 4:30
1) Prevention and Preparation for Site emergencies in Adult Day Services (Diamond Room)
Presented by: Keith Cunningham, Lieutenant, Champaign County Sheriff Office; Cindy
Cunningham, ADS and In Home Services Consultant; IADSA Board Members. This session will
focus on how ADS staff responds to on site-related and participant related emergencies.
Discussion will include the concealed carry law and how centers can keep people from entering
with their guns if they choose. OSHA regulations with be presented along with how to respond
to hazardous spills.
2) Problem Solving 101 (Sapphire Room)
Presented by: Cheryl Aguirre, the Director of the Home Services Program at Home Life
Healthcare, Schaumburg, IL. Join us to learn the process of problem solving and gain experience
running through the various challenges that a Home Care Supervisor may encounter from the
common to the extraordinary. We will work through the stages of problem solving, come up
with a plan of action, implement, and monitor! A Home Care Supervisor is not only a scheduler
but also a matchmaker, disciplinarian, counselor, trainer, and customer service representative.
Working as a Home Care Supervisor is one of the most stressful and emotionally challenging
jobs in the field of Home Services if you do not have the tools for success. Problem Solving 101 is
designed to give you one of the tools needed to succeed as a Home Care Supervisor. Through
this program you will learn to go through the various steps and stages of problem solving in
order to overcome barriers you may face in order to achieve set goals
3) Safety Tips for Home Visits--What you can do to protect yourself (Plaza G)
Presented by: Dyle Stokes, Deputy Chief Administrative Services, City of Springfield Police
Department. Care coordinators are all too familiar with the dog "that won't bite anybody" and
with the occasional client who becomes angry and difficult to deal with. This session will
provide tips on how to deal with these and other safety topics. When do you take a second
person with you? Do you have an adequate set of procedures in your agency to cover such
situations? Do you have communications equipment to call for help? How can your local police
department help you?
(Note: Deputy Chief Stokes will designate an officer for this presentation)
Day 2: Wednesday May 6, 2015
9:00 – 10:00 a.m.
Working Breakfast Each breakfast table will have a preset topic. You are welcome to sit at any
table. Your breakfast assignment is, as a group, is to identify what is working and what issues
need to be discussed regarding your topic. For every problem identified please also suggest a
solution. At the end of breakfast, each table will submit their reports. Department staff will
compile the reports and send out a document which will list the issues and provide clarification
and or directions. (Ruby/Emerald)
10:00 - 3:00 p.m.
Illinois Department on Aging Updates and Forum – Moderated by Mary Gilman and Robin
Morgan, Illinois Department on Aging (Diamond/Sapphire)
Despite recent changes in state government affecting everything from administration to budget, the Illinois
Department on Aging’s mission remains the same. We are charged with serving and advocating for older
Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote and
encourage independence, dignity and quality of life. As care supervisors, you serve an indispensable function
of fulfilling this mission. Communication consistency and shared goals are the keys to successful quality inhome, case management, adult day and emergency home response services within every community in our
state.
Today is designed to share with the Aging network supervisors the Department’s stance on initiatives such as
Person Centered Planning, the Medicaid Waiver, DON scoring, Quality Assurance, Managed Care, Electronic
Visit Verification, Money Follows the Person, Nursing Home Diversion, and more.
Time allows for interaction and questions from supervisors to include your input and concerns in advancing
best practice solutions and guidelines for each initiative. Basic tenets of case management, clarification of
policies, and a look into what is to come will be included. Your participation is essential to a successful
discussion. Come prepared to join in and be a part of this forum.