1. No category

List of Frontline Services
02
Issuance of Permit to Conduct Business, Renewal of ID
03
Provision of Berthing, Unloading/Loading Space
05
Sale of Ice
07
Lease of Transport Equipment (Reefer Van, Insulated Van)
08
Issuance of Entrance and Parking Ticket
09
Provision of Refrigeration Facilities –Lease of
11
Low Temperature Storage
Provision of Refrigeration Facilities –Lease of
Contact Freezer and Air Blast Freezer
- 01 -
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LIST OF FRONTLINE SERVICES - DAVAO FISH PORT COMPLEX
OFFICE/PERSON
RESPONSIBLE
SERVICES
CLIENTS
1 Issuance of Accreditation Certificate/Business Permit Card
OPM
Port Clients
2 Provision of Berthing, Unloading/Loading Space
Harbor Master On Duty
Fishing Vessel Operators, Commercial Fishing Vessel
Operators, Commercial Cargo Vessel Operators
3 Sale of Ice
Collecting Officer, Ice Tender
Exporters, Fishermen, Processors, Fishing Boat Operators, Fish
Vendors, Ice Retailers, Ice Crusher Owners and other Port
Users
4 Lease of Transport Equipment (Reefer Van, Insulated Van)
Walk-in Clients, In-house Processors/Exporters
5 Issuance of Entrance and Parking Ticket
Toll Booth Collector
Port Clients
6 Provision of Refrigeration Facilities –Lease of Low Temperature Storage
OPM Staff, Port Manager, PMRD/RD Chief
Fish Processors, Exporters, Port Clients
7 Provision of Refrigeration Facilities –Lease of Contact Freezer and Air Blast
Freezer
Shift Engineer, Collecting Officer
Fish Processors, Exporters, Port Clients
- 02 -
ISSUANCE OF ACCREDITATION CERTIFICATE/BUSINESS PERMIT CARD
Schedule of Availability of Service
: Monday to Friday, 8:00 am to 5:00 pm
Clients
: Port Clients
Requirements
A. Basic
: Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate
B. Additional
(as applicable)
GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,
Old ID issued by PFDA, Company ID, OR/CR for vehicle
Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook
Fees
: Based on Prevailing Rates
Duration
: 20 minutes
How to Avail of the Service :
Step
Client Action
Agency Action
Office/Person Responsible
Location of Office
Duration of
Activity
Form
Application Form
1
Secure Application Form and
submit requirements
Review and check completeness and
authenticity of submitted requirements;
Check arrears
Clerk III, AFSD
Administration Bldg.
2 mins
2
Fill up Application Form and
ensure signature of "Port Referral"
and submit together with the
required documents
Accept Application Form; Recheck
completeness of required documents and
Assess corresponding fees and charges.
Clerk III, AFSD
Administration Bldg.
3 mins
Approve Application Form
Concerned Division Chief/ Port
Manager
Administration Bldg.
Refrigeration Bldg.
5 mins
3
Pay corresponding fees
Issue Official Receipt. Write down in the
approved Application Form the details of the
payment.
Cashier
Administration Bldg.
2 mins
4
Return the Application Form
together with all the required
documents including the Official
Receipt
Accept Application Form and the required
documents
OPM Staff
Administration Bldg.
2 mins
- 03-
Official Receipt
Step
5
Client Action
Proceed to designated location for
picture taking; sign Business
Permit Card
Agency Action
Office/Person Responsible
Location of Office
Duration of
Activity
Take picture of client and process
Certification and Card
Clerk III
Administration Building
4 mins
Release Certificate to Conduct Business and
ID
Clerk III
Administration Building
1 min
Release original requirements to clients and
file photocopies of the same with the
approved Application Form
Clerk III
Administration Building
1 min
END OF TRANSACTION
- 04-
Form
Certificate to
Conduct
Business/ID
Card
PROVISION OF BERTHING, UNLOADING/LOADING SPACE (Local Vessels)
Schedule of Availability of Service
: 24 hours a day/7 days a week
Clients
: Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
Requirements
: Accreditation and Permit to Conduct Business inside the Port
Roll Book, Cargo Manifest (if applicable)
Fees
: Based on Prevailing Rates
Duration
: 34 minutes excluding monitoring of unloading and loading activities of clients
How to Avail of the Service :
Step
1
Client Action
Notify Harbor Master on Duty of
vessel's Expected Date of Arrival
(EDA) and Expected Time of
Arrival (ETA)
2
Agency Action
Office/Person Responsible
Location of Office
Duration of
Activity
Form
Notice of Arrival
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty
HMOD Office
1 min
Prepare berthing space
Harbor Master On Duty
Berthing Quay
15 mins
2 mins
3
Secure Berthing Permit upon
arrival
Issue Berthing Permit
(white & blue)
Harbor Master On Duty
HMOD Office
4
Notify Harbor Master on Duty on
unloading activities; berth and
unload fish at designated area
Monitor unloading activities
Market Officer On Duty
Berthing Quay
5
Notify Harbor Master on Duty the
loading activities
Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty
HMOD Office
6
Load fishing provisions at
designated area
Monitor loading activities
Harbor Master On Duty
Berthing Quay
- 05-
5 mins
Berthing Permit
Step
Client Action
Agency Action
Office/Person Responsible
Location of Office
Duration of
Activity
Form
7
Get Fish Unloading and Market
Transaction Report (FUMTR) and
the Assessment Slips from HMOD
Issue Fish Unloading and Market
Transaction Report (FUMTR) and
Assessment Slips
Market Officer On Duty
Harbor Master On Duty
HMOD Office
5 mins
Fish Unloading
Market
Transaction
Report/
Asssessment
Slips
8
Pay to the Cashier
Accept payment
Cash Clerk
Administration Bldg.
5 mins
Official Receipt
8
Secure final clearance
Stamp “Cleared” on Berthing Permit
Harbor Master On Duty
HMOD Office
1 min
END OF TRANSACTION
- 06 -
SALE OF ICE
Schedule of Availability of Service
: 24 hours a day/7 days a week
Clients
: Exporters, Fishermen and other Port Clients
Processors, Exporters, Fishing Boat Operators, Local Residents, Fish Vendors
Ice Retailers, Ice Crusher Owners and other Port users
Requirements
:
Fees
: Based on Prevailing Rates
Duration
: 8 minutes
How to Avail of the Service :
Step
Client Action
Agency Action
Office/Person Responsible
Location of Office
Duration of
Activity
Form
1
Pay corresponding amount
Receive payment and issue ice sales invoice
as follows:
1st copy - Customer's Copy
2nd Copy - Ice Tender's Copy
Cash Clerk
Refrigeration Bldg. (Ice
Plant)
2 mins/block
Ice Sales
Invoice
2
Present invoice to the Ice Tender
Stamp "released" on customer's copy and
release ice to the customer
Mechanical Plant Operator
Refrigeration Bldg. (Ice
Plant)
4 mins
Ice Sales
Invoice
3
Receive the ice
Crush the ice (Optional)
Mechanical Plant Operator
Refrigeration Bldg. (Ice
Plant)
2 mins/block
END OF TRANSACTION
- 07-
LEASE OF TRANSPORT EQUIPMENT (REEFER VAN, INSULATED VAN)
Schedule of Availability of Service
: 24 hours a day/7 days a week
Clients
: Walk-in Clients, In-house Processors/Exporters
Requirements
Fees
: Based on Prevailing Rates
Duration
: 19 minutes
How to Avail of the Service :
Step
Client Action
Agency Action
Office/Person Responsible
1
Inquire the availability of Reefer
Van and sets schedule
Confirm the availability of Reefer Van, set
schedule and prepare Lease Agreement Transport Equipment
Chief, AFSD
Chief, PMRD
2
Sign the Lease Agreement for
charging purposes
Sign the Lease Agreement for charging
purposes
Chief, AFSD
Port Manager
Supervise the loading of products
for transport during the trip
Prepare Trip Ticket and Purchase Order to
serve as legal document during the trip and
to purchase fuel and allied products needed
by the Reefer Van for the trip
AFSD Staff
Accept payments and issue Official Receipt
Cash Clerk
3
4
Pay corresponding fees and
charges
Location of Office
Administration Bldg.
Refrigeration Bldg.
Duration of
Activity
10 mins
2 mins
Administration Bldg.
5 mins
Form
Lease
Agreement Transport
Equipment
Lease
Agreement Transport
Equipment
Trip Ticket,
Purchase Order
Administration Bldg.
2 mins
Administration Bldg.
END OF TRANSACTION
- 08 -
Official Receipt
ISSUANCE ENTRANCE AND PARKING TICKET
Schedule of Availability of Service
: 24 hours a day/7 days a week
Clients
: Port Clients
Requirements
ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
Fees
: Based on Prevailing Rates
Duration
: 1 minute
How to Avail of the Service :
Step
1
Client Action
Pay corresponding Entrance and
Parking Fee
Agency Action
Office/Person Responsible
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk
END OF TRANSACTION
- 09-
Location of Office
Entrance Gate
Duration of
Activity
1 min
Form
Entrance Ticket/
Parking Ticket
PROVISION OF REFRIGERATION FACILITIES - LEASE OF LOW TEMPERATURE STORAGE
Schedule of Availability of Service
: 24 hours a day/7 days a week
Clients
: Fish Processors, Exporters, Port Clients
Requirements
Fees
: Based on Prevailing Rates
Duration
: 1 hour and 9 minutes
How to Avail of the Service :
Step
Client Action
Agency Action
Office/Person Responsible
Location of Office
Duration of
Activity
Form
1
Acquire checklist of requirements
from OPM Staff
Provide checklist of requirements to client
OPM Staff
Administration Building
15 mins
2
Submit Application and required
documents to the Office of the
Port Manager
Review and evaluate submitted application
and required documents
OPM Staff/PMRD Chief
Administration Bldg
Refrigeration Bldg.
30 mins
Endorse application with recommendation to
the Port Manager
PMRD Chief
Refrigeration Bldg.
1 min
Approve application
Port Manager
Administration Building
1 min
Prepare Letter of Approval (LOA) and ShortTerm Lease Agreement
OPM Staff
Administration Building
2 hours
Letter of
Approval, ShortTerm Lease
Agreement
Sign Short-Term Lease Agreement
Port Manager
Administration Building
10 mins
Short-Term
Lease
Agreement
Provide copy of Notarized Agreement to the
client, Credit Officer and Office of the Port
Manager
OPM Staff
Administration Building
10 mins
Notarized
Agreement
3
Sign Short-Term Lease
Agreement
END OF TRANSACTION
- 10 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER/AIR BLAST FREEZER
Schedule of Availability of Service
: 24 hours a day/7 days a week
Clients
: Fish Processors, Exporters, Port Clients
Requirements
:
Fees
: Based on Prevailing Rates
Duration
: 4 hours and 10 mins (Contact Freezer)
10 hours and 10 mins (Air Blast Freezer)
How to Avail of the Service :
Step
Client Action
Agency Action
Office/Person Responsible
Location of Office
1
Request and fill up Lease
Agreement - Refrigeration
Facilities
Schedule slot for usage of Contact
Freezer/Air Blast Freezer
Shift Engineer
Refrigeration Building
2
Conform and load fresh products
into Contact Freezer
Check product arrangement; Start freezing
Shift Engineer
Refrigeration Building
3
Duration of
Activity
2 mins
Prepare Assessment Slip for client's
conforme and Issue Order of Payment
Shift Engineer
Refrigeration Building
4
Sign conforme and Pay the
amount for the service rendered
(cash basis)
Issue Official Receipt
Cash Clerk
Administration Building
2 mins
5
Take out frozen product after cycle
of operation
Release frozen product
Shift Engineer
Refrigeration Building
5 mins
- 11 -
Lease
Agreement Refrigeration
Facilities
4 hours
(Contact
Freezer)
10 hours
(Air
Blast Freezer)
1 min
END OF TRANSACTION
Form
Assessment
Slip/Order of
Payment
Official Receipt
DEPARTMENT OF AGRICULUTRE
PHILIPPINE FISHERIES DEVELOPMENT AUTHORITY
FEEDBACK AND REDRESS MECHANISM FORM
PART I.
NAME of Client: ________________________________________
ADDRESS
: ________________________________________
Please check
::
Compliment
Complaint
CONTACT No.: _________________________________
E-mail ADD : _________________________________
Suggestion
Person(s) / Unit / Office Involved : ____________________________________________________________________________
Details of Client’s Compliment / Complaint / Suggestion: (Include the date when the incident happened)
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Desired Action from PFDA:
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Signature: ______________________________________
Date and Time: _____________________________
(To be filled-up by PFDA – Public Assistance Officer)
PART II.
A. Nature of Feedback / Complaint
Frontline Service
Policy
System
Procedure
Attitude
E-mail
Suggestion Box
Mode of Feedback / Complaint
In-person
Letter
Telephone
B. Immediate / Corrective Action Taken:
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Recommendation:
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Name of Employee: ___________________________________________
Unit / Department: ___________________________________________
Signature: __________________________________
Date and Time Acted: _________________________
Approved By:
Name of Unit Head / Dept. Manager: ______________________________ Signature : __________________________________
Unit / Department:_____________________________________________ Date and Time Approved: ______________________
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