Touch-Up Notice to Contractors and Consumers
NOTICE TO CONSUMERS REGARDING THIRD PARTY TOUCH-UP PAINT USE AND RELATED WARRANTY COVERAGE
James Hardie [JH] routinely receives inquiries from consumers and builders regarding the use of third party touch-up
paint and use of paint as touch-up (referred herein as paint) on James Hardie products with ColorPlus® Technology
(referred herein as ColorPlus products).
Using paint as touch-up on ColorPlus products can compromise the enduring beauty of a ColorPlus home. Two issues that
may arise include:
• Initial color match of paint to ColorPlus products may not be as good as JH Touch-up match to JH ColorPlus products.
• Paint may age more rapidly from outdoor exposure than JH Touch-up and ColorPlus products. Paint may change color
and chalk more rapidly than ColorPlus products in outdoor climates due to UV and moisture. (See chart below)
Poor color match at or shortly after install and heavy chalking are examples of issues caused by paint when used as touch-up
on ColorPlus products. These factors may show at or very soon after install, even as short as one year after install.
The advantages of using JH Touch-up on ColorPlus products vs. paints are:
JH Touch-up is specially formulated to match ColorPlus products colors
and exhibits better resistance to outdoor aging, color change and chalking
when used on JH ColorPlus products.
Paints are not specially formulated for use on
JH ColorPlus products and may not exhibit good
resistance to outdoor aging, color change and
chalking when used on JH ColorPlus products.
JH Touch-up exhibits consistent application and drying capabilities when
used on ColorPlus products in challenging low and high temperature drying
or curing conditions. Proper curing of touch-up in challenging environmental
conditions is important to long term weathering performance.
Paints may not dry or cure to a durable coating
when used on ColorPlus products in challenging low
and high temperature drying or curing conditions.
Field Paint used as Touch-Up on ColorPlus products
vs. JH Touch-Up used on ColorPlus products
(lower the better)
Field Paint
Delta E
(Color Change)
JH Touch-Up
Visually
Noticeable
Initial* Color Match
Color Change after weathering**
*JH Touch-up when applied as directed
**Based on Laboratory Accelerated Weather Testing
Therefore, using ColorPlus Touch-up on ColorPlus products is important to maintain the color consistency and durability that
is delivered through a ColorPlus exterior.
James Hardie ColorPlus Touch-up is specially formulated to match ColorPlus Technology colors and offers better resistance
to aging, color change and chalking when used on James Hardie products with ColorPlus Technology.
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staining or shrinkage, neither of which is covered under the terms of this warranty.
WILL BE MADE BY OR ON
C. The product must be installed according to Hardie’s printed installation
THE SELLER OR BY OPERA
instructions and all building codes adopted by federal, state or local
OR COURSE OF DEALING
governments or government agencies and applicable to the installation. Failure
ITS INSTALLATION, STOR
to install and finish the product per the manufacturer’s published instructions
REPLACEMENT OR REPAIR
does affect product performance and may void this Warranty.
you may also have other rights
D. The covered person must provide written notice to Hardie within 30 days after
Use of JH Touch-up
5. EXCLUSION OF INCIDE
discovery of any claimed defect or failure covered by this Warranty and before
• James Hardie ColorPlus Touch-up should be used sparingly on ColorPlus products.
NO EVENT SHALL HARDIE
beginning any permanent repair. The notice must describe the location and
• JH Edge Coaters or Touch-up Pens should not be used to touch-up any area that is larger than a dime.
INDIRECT, OR CONSEQUE
details of the defect and such information as is necessary for Hardie to investigate
FROM NONDELIVERY OF
the claim. Photos of the product, showing the defect or failure, must accompany
Repair Patching
OR INABILITY TO USE TH
the notice. Product samples may be required by the Hardie Claims Department.
James Hardie [JH] does not approve
of JH of
approved
other person
caulking
materials or cementitious
PRODUCT. Some states do no
E. Uponuse
discovery
a possiblecolor
defectmatched
or failure,caulk,
the covered
must
patching compounds to touch up
nail heads,and
nailatholes,
dents,person’s
chips,own
cracks
or other
minor
surface
blemishes
on JH damages, so the a
consequential
immediately,
the
covered
expense,
provide
for
protection
products with ColorPlus® Technology.
of all property that could be affected until the defect or failure is remedied.
6. MODIFICATIONS AND
Before any permanent repair to the Product, the covered person must allow
Warranty Coverage
Hardie or Hardie’s agent to enter the property and structure where the product no responsibility hereunder for
James Hardie routinely receives is
inquiries
from
and builders
regarding
of paint as touch-up
on ColorPlus
alteration
after shipment.
installed,
andconsumers
examine, photograph
and take
samplesthe
of use
the product.
products. These inquiries sometimes include requests that James Hardie provide warranty coverage to remediate problems
associated with paints, and3.other
non-approved
materialsdoes
as touch-ups.
7. SETTLEMENT OF CLAIM
EXCLUSIONS:
This Warranty
not cover damage or defects resulting from, or
Touch-Up Notice to Contractors and Consumers
to Section 1 hereof shall constitu
in any way attributable to: (a) the improper storage, shipping, handling or installation
James Hardie’s warranty provides
coverage
for defects
in limitation,
materials and
workmanship
andhereunder
its Touchperson
for damages or
of the Product
(including,
without
failure
of the Producton
to ColorPlus
be installed products
up only. It does not warrant,ininstrict
anycompliance
respect, the
appearance
or
performance
of
any
third
party
coatings
or
finishes,
includingto the covered
filed subsequently
with the terms and conditions set forth in Section 2 (c) of this
paint, used as touch-up and
third party
touch-up
paints(d)
used
on ColorPlus
warranty)
(b) neglect;
(c) abuse;
misuse;
(e) repair orproducts.
alteration; (f ) settlement or
8. MODIFICATION OR DI
structural movement and/or movement of materials to which the Product is attached;
James Hardie’s warranty, at(gSection
(j), includes
express
exclusion of
forthe
problems
to use of paintsreserves
which the
areright
not to discontin
) damage3from
incorrectan
design
or construction
structure;related
(h) exceeding
James Hardie products. the maximum designed wind loads; (i) acts of God including, but not limited to,
notice. In the event that repai
hurricanes, tornados, floods, earthquakes, severe weather or other natural phenomena,
(including, but not limited to, unusual climate conditions); (j) efflorescence or
performance of any paints and/or coatings which are not Hardie; (k) growth of mold,
Limited Warranty is not possi
obligation under this Limited
Please be advised that James Hardie is not responsible for the appearance or performance of paints or other coatings
10901 El
used as touch-up on ColorPlus products. Problems with appearance or performance arising from use of third party
touch-up paints or paint used as touch-up that are not James Hardie’s Touch-up, will not be covered under the James
Hardie ColorPlus® Limited ©2012
Finish James
Warranty.
Hardie Building Products. All rights reserved. TM, SM, and ® denote trademarks or registered trademarks of Jame
are a trademark or registered trademark of James Hardie Building Products. HS12121 10/2012
IMPORTANT: PLEASE FOLLOW JAMES HARDIE WRITTEN APPLICATION INSTRUCTIONS WHEN USING COLORPLUS TOUCH-UP ON
COLORPLUS PRODUCTS. FAILURE TO INSTALL AND FINISH THIS PRODUCT IN ACCORDANCE WITH APPLICABLE BUILDING CODES
AND JAMES HARDIE WRITTEN APPLICATION INSTRUCTIONS MAY LEAD TO PERSONAL INJURY, AFFECT SYSTEM PERFORMANCE,
VIOLATE LOCAL BUILIDNG CODES, AND VOID THE PRODUCT WARRANTY.
All national, state, and local building code requirements must be followed and where they are more stringent than James Hardie installation
requirements the state or local requirements will take precedence.
DESIGN ADVICE: Any information or assistance provided by James Hardie in relation to specific projects must be approved by the relevant specialists engaged for the
project eg. builder, architect or engineer. James Hardie will not be responsible in connection with any such information or assistance.
1.866.442.7343 | www.jameshardie.com
©2012 James Hardie Building Products. All Rights Reserved. ™, SM, and ® denote trademarks or registered trademarks of James Hardie Technology Limited. The
registered trademarks of James Hardie Technology Limited. HS12124
and ColorPlus logo are trademarks or
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