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MITEL USER GROUP CONFERENCE & ANNUAL GENERAL MEETING AGENDA
LOCATION: Omni Scottsdale Resort & Spa at Montelucia
April 27 – 30, 2015
DATE:
MONDAY, APRIL 27, 2015
TIME
EVENT
LOCATION
6:00pm - 8:00pm
REGISTRATION & RECEPTION
Granada Boardroom & Kasbah Patio
TIME
EVENT
LOCATION
7:30am – 9:00am
BREAKFAST
Alhambra Terrace & Foyer
9:00am – 12:00pm
MITEL UNIVERSITY WORKSHOP A
(choose one)
TUESDAY, APRIL 28, 2015
1. AASTRA – CLEARSPAN
ARCHITECTURE
Alhambra 1
Instructor - Jim Koestler
2. AASTRA – MX-ONE SYSTEM
ADMINISTRATION
Alhambra 2
Instructor - Mike Smolka
Part Two for MX-ONE Members
Part Two for Pointspan Members:
Pointspan to MX-ONE Migration
Instructor - Bill Longo
3. MITEL – MICONTACT CENTER
Instructors - Ken Finkelson (design)
and Scott Dixon (administration)
4. MITEL – MIVOICE BUSINESS
RELEASE 7.1
Instructor - Robert Payne
12:00pm –1:00pm
LUNCH
Alhambra 3
Alhambra B
Alhambra Terrace & Foyer
TUESDAY, APRIL 28, 2015 (CONTINUED)
TIME
EVENT
1:00pm – 4:00pm
MITEL UNIVERSITY WORKSHOP B
LOCATION
(choose one)
5. AASTRA – CLEARSPAN
ROADMAP
Alhambra 1
Instructor - Gary Mading
6. AASTRA – SOLIDUS FOR MX-ONE
USERS
Alhambra 2
Instructors - Scott Dixon
7. MITEL – SDS OVERVIEW AND
BENEFICIAL MAINTENANCE
COMMANDS
Alhambra 3
Instructor - Robert Payne
8. MITEL – UCC LICENSING
FRAMEWORK
Instructor - Joshua Haslett
Free Night
* Workshops subject to change based on attendance
Alhambra B
WEDNESDAY, APRIL 29, 2015
TIME
EVENT
LOCATION
8:00am -9:00am
BREAKFAST
Alhambra Terrace & Foyer
9:00am -11:30pm
MITEL UNIVERSITY WORKSHOP C
(choose one)
9. VERTICAL PRESENTATION –
EDUCATION (includes case studies by
user group members)
Instructor - Peter Cosme)
Alhambra 1
10. VERTICAL PRESENTATION –
HEALTHCARE (includes case studies
by user group members)
Instructor - Speleos Dravillas
Alhambra 2
11. HOW TO EMBRACE THE CLOUD
Alhambra 3
Instructor - Joshua Haslett
12. IMPLEMENTING CENTRALIZED
ENTERPRISE ARCHITECTURE
Alhambra B
Instructors - Phil Green / Bill Longo
11:30pm - 12:30pm
LUNCH
Alhambra Terrace & Foyer
12:30pm -12:50pm
USER GROUP WELCOME
Alhambra B
12:50pm - 2:00pm
ROAD MAP PRESENTATION
Alhambra B
2:00pm - 2:15pm
BREAK
Alhambra Terrace & Foyer
2:15pm- 3:15pm
KEYNOTE SPEAKER
Alhambra B
Jim Davies, Mitel Chief Technology
Officer
3:30pm - 4:00pm
CUSTOMER CASE STUDIES
(2 breakout sessions)
1 - Mitel (two 15-minute presentations)
1 - Aastra (two 15-minute
presentations)
5:30pm
MEET IN HOTEL LOBBY – bus
departs for dinner
6:15pm - 9:00pm
DESERT FOOTHILLS – WESTERN
COOKOUT
http://desertfoothills.com/
* Workshops subject to change based on attendance
Alhambra 1
Alhambra 2
Hotel Lobby
THURSDAY, APRIL 30, 2015
TIME
EVENT
LOCATION
7:00am - 8:00am
CONTINENTAL BREAKFAST
Alhambra Terrace & Foyer
8:00am - 9:00am
MITEL USER GROUP AGM
(member only)
AASTRA USER GROUP AGM
(members only)
9:00am - 10:00am
MITEL PANEL
Alhambra B
10:00am -10:15am
BREAK
Alhambra Terrace & Foyer
10:15am -12:30pm
OPEN FORUM
Technical Q&A session
Alhambra B
12:30pm – 1:00pm
LUNCH & MEMBERS DEPARTURE
Alhambra Terrace & Foyer
2:00pm - 3:00pm
MITEL / AASTRA USER GROUP
BOARD MEETING
Review the past few days and moving
forward (including Rich McBee, CEO /
Denise Desjardins, Mitel User Group
Relations)
Alhambra 1
3:00pm – 4:00pm
MITEL / AASTRA USER GROUP
BOARD ONLY
Alhambra 1
MITEL USER GROUP WORKSHOP ABSTRACTS
TUESDAY APRIL 28, 2015
MITEL UNIVERSITY WORKSHOP A
9:00 AM – 12:00 PM
1.
AASTRA – CLEARSPAN ARCHITECTURE (9:00 AM – 12:00 PM)
Instructor – Jim Koestler
This session will provide the attendee an Introduction & Overview of the Clearspan product offering:
What is Clearspan?

Architecture & Configuration
o SBC’s
o Media Gateways
o Remote Worker

Features & Applications
o ACD
o Etc…

Provisioning tools

OpEasy

Terminals

Self-Paced Migration

How it’s offered in the market place

Premised

Hosted

Live Demonstration

Benefits
2.
AASTRA – MX-ONE SYSTEM ADMINISTRATION
Instructor – Mike Smolka
This workshop will be delivered in two parts. The first two hours will be for both MX-ONE and Pointspan
members while the last hour will have unique sessions for the MX-ONE and Pointspan members.
PART ONE FOR BOTH MX-ONE & POINTSPAN MEMBERS (9:00 AM – 11:00 AM)





Welcome the MX-ONE and Aastra to the Mitel family
Quick comparisons / products and solutions
o User and Device definition and provisioning
o Trunk definition and provisioning
o Support and maintenance
What's new in version 6?
Specific benefits over comparables
What are the integration options?
o With Mitel
o With others
PART TWO FOR MX-ONE MEMBERS (11:00 AM – 12:00 PM)



What are the virtualization options?
Personal perspectives, discoveries, and commentary
Demonstrations / Questions
PART TWO FOR POINTSPAN MEMBERS - POINTSPAN TO MX-ONE MIGRATION (11:00 AM –
12:00 PM)
Instructor – Bill Longo
The second set of modules is tailored specifically for the Pointspan audience. We will review
Pointspan to MX-ONE migration.
3.
MITEL – MICONTACT CENTER
Instructors – Ken Finkelson (Design) and Scott Dixon (Administration)
We will cover the design and basic programming for MiContact Center from a MiVoice Business
perspective. This will include what is included in the base package as well as the benefit of overlaying
reporting, IVR, voice documentation & outbound. We will also review some basic business cases and
provide a full featured, yet economically practical solution to these needs.
4.
MITEL – MIVOICE BUSINESS RELEASE 7.1
Instructor – Robert Payne
This discussion will provide insight into the enhancements delivered at MIVB Release 7.1, such as Meet-Me
conferencing and Embedded Voicemail Enhancements, along with the required upgrade path to release 7.1
MITEL UNIVERSITY WORKSHOP B
1:00 PM – 4:00 PM
5.
AASTRA – CLEARSPAN ROADMAP
Instructor – Gary Mading
This session will provide the attendee an overview of Clearspan looking forward. This roadmap session will
discuss advancements, enhancements, changes, and product line augmentations in the following areas:

Release 20 new features and functionality

Preview of release 21

New product offerings:
o Call recording
o Service monitoring
o Security
o Web collaboration
o Video conferencing
o Instant messaging and presence
o Phones
o OpEasy enhancements
MITEL UNIVERSITY WORKSHOP B (CONTINUED)
1:00 PM – 4:00 PM
6.
AASTRA – SOLIDUS FOR MX-ONE USERS
Instructors – Scott Dixon and TBC
This workshop is designed for new and existing users of Solidus e-Care. We will explore some of the more
advanced topics such as scripting and an mufti-media contact center during this time. This will allow you to
gain some perspective different tools you can introduce into your contact center to better serve your
customers. We will also review a list of features planned for the 9.0 release.
7.
MITEL – SDS OVERVIEW AND BENEFICIAL MAINTENANCE COMMANDS
Instructor – Robert Payne
This workshop will cover the current steps for implementing System Data Synchronization (SDS), best
practices on the implementation and management of SDS, and a list of maintenance commands that every
technician should be aware of.
8.
MITEL – UCC LICENSING FRAMEWORK
Instructor – Joshua Haslett
Mitel has released version 3 of the Unified Communication and Collaboration (UCC) Licensing. If you have
MiVoice Business and MiCollab, you could take advantage of package discounts for deploying applications
for your users, and simplify the deployment or administration leveraging single point provisioning via the
MiCollab portal. In this session learn how to take advantage of UCC licensing to maximize your current
investment while delivering more application value to your company. MiCollab includes desktop, mobile,
web clients as well as audio, web and video conferencing, voicemail and teleworker capability.
WEDNESDAY, APRIL 29, 2015
MITEL UNIVERSITY WORKSHOP C (FOR ALL MEMBERS)
9:00 AM – 11:30 AM
9.
VERTICAL PRESENTATION – EDUCATION
Instructor – Peter Cosme





Ability to empower your existing wireless devices
o Review how enhanced intra-campus communications between Teachers and Administrators
improves efficiency and safety by adding MCA to existing wireless devices and tablets with
Counterpath’s
Includes state-of-the-art functionality to improve safety and security
o Review how enhanced communications between Educators with Parents for K-12
and Educators with Students for Higher Education improves efficiency and safety by adding
Benbria to the Campus
Ability to deploy VoIP over your legacy voice infrastructure
o Understand how Mitel Streamline can overcome your possible legacy wiring barrier and
facilitates the transition to IP by delivering IP telephony over twisted pair / two-wire legacy
infrastructures. Increase bandwidth over two-wire infrastructure so voice, video, and desktop
sharing are more efficient.
Available via NJPA and other state and educational purchasing agreements
o Review how NJPA provides the best negotiated price for initial installation and ongoing AMCs
Review the benefits of Cloud Offerings
o Clearspan and MiCloud
10. VERTICAL PRESENTATION – HEALTHCARE
Instructor – Speleos Dravillas




Review Senior Living Solutions
Present the Integrated Solution for Senior Living that includes telephony, IP Dect, Escalation
Manager, and Nurse Call
Review the Electronic Health Records solution for Hospitals, Clinics, HMO's and Accountable Care
Organization (ACO's)
Co-Presenting with IDS (EHR Systems Integrator) with working solution of Abbadox integrated with
Mitel MiCollab and MiContact Center
11. HOW TO EMBRACE THE CLOUD
Instructor – Joshua Haslett
Are you wondering how to best leverage the cloud with your Mitel Communications Solution? In this session
you will learn about the capabilities of leveraging Mitel’s hosted solutions, partner built cloud architectures,
private cloud options and high availability architectures. The investment you have made in Mitel licensing
can migrate to cloud solutions to help you reduce costs of deployment, and ongoing support. With the latest
releases of Mitel’s solutions, HyperV is now supported in addition to VMware, learn how to make the most
out of your Mitel investment.
12. IMPLEMENTING CENTRALIZED ENTERPRISE ARCHITECTURE
Instructor – Phil Green (MiVoice Business) / William Longo (MX-ONE)
Join us as we walk through the requirements of centralizing an enterprise business. Topics will include SIP
trunking, licensing, architecture and E-911 for the MiVoice Business and the MiVoice MX-ONE.
The session will comprise of two halves – a presentation of these topics by both presenters and a general
question and answer session.