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MACK
WARRANTY
COVERAGE
PV776-21502481
Operating Instructions
Mack Warranty Coverage
CHU, CXU, GU, LEU, MRU, TD
Foreword
MACK
WARRANTY COVERAGE
Chassis with EPA ’10
Emissions Level Engines
Mack Trucks, Inc.
Greensboro, NC USA
Order number: PV776-21502481
©2010 Mack Trucks, Inc., Greensboro, NC USA
All rights reserved. No part of this publication may be reproduced,
stored in retrieval system, or transmitted in any forms by any means,
electronic, mechanical, photocopying, recording or otherwise, without
the prior written permission of Mack Trucks, Inc.
Contents
MACK WARRANTY COVERAGE ............................................................................ 1
WARRANTY REGISTRATION INFORMATION..................................................... 1
EXTENDED PURCHASED COVERAGE................................................................. 3
TRANSFER OF WARRANTY ................................................................................... 3
ENGINE MODIFICATION......................................................................................... 3
AFTERMARKET PARTS ........................................................................................... 3
MACK STANDARD WARRANTY ........................................................................... 4
WARRANTY COVERAGES AND LIMITATIONS — Normal Duty — Form
F034.1 .......................................................................................................................... 6
WARRANTY COVERAGES AND LIMITATIONS — Heavy Duty — Form
F034.2 .......................................................................................................................... 9
WARRANTY COVERAGES AND LIMITATIONS — Severe Duty — Form
F034.3 ..........................................................................................................................12
LIMITATIONS AND EXCLUSIONS .........................................................................14
TOWING AND ROADSIDE ASSISTANCE..............................................................17
DAMAGED VEHICLES.............................................................................................17
FEDERAL REGULATIONS .......................................................................................17
OPERATOR’S HANDBOOK .....................................................................................17
MAINTENANCE AND LUBRICATION...................................................................18
SERVICE MANUAL...................................................................................................18
PARTS AND SERVICE DIRECTORY .......................................................................18
MACK WARRANTY COVERAGE 1
WARRANTY REGISTRATION INFORMATION
Before the vehicle is delivered to the
customer, the selling dealer should fill in
the information below.
Vehicle Model:_________________________________________________
Vehicle Identification Number (VIN):______________________________
______________________________________________________________
In-Service Date:________________________________________________
MACK Dealer’s Name/Address:__________________________________
______________________________________________________________
______________________________________________________________
Customer’s Name/Address:______________________________________
______________________________________________________________
______________________________________________________________
VEHICLE APPLICATION:* (Check Only One)
□ Class A: Normal Duty On Highway
□ Class C: Heavy Duty Vocational, On/Off Highway
□ Class D: Severe Duty Off Road (Sales Engineering approval required)
*The vehicle application determines the length of the MACK Standard Warranty. If
additional axles are installed following the sale of this vehicle, the finished vehicle
configuration will be used to assess the vehicle application for warranty purposes.
*Based on the final configuration, the vehicle application may be adjusted.
2 MACK WARRANTY COVERAGE
Your New Chassis...
Your new MACK truck has been quality built, inspected, lubricated, and final
adjustments have been performed by the Mack Trucks assembly plant. However, as
moving parts “wear in” or as gaskets “take a set,” an occasional oil, air or coolant leak
may develop. Quick action to correct these minor mechanical items will prevent a
major repair later. Refer to the following “break-in” recommendations, and take
your vehicle to the nearest Mack service center as soon as any abnormal condition
becomes evident.
During First 5 000 Kilometers (3,000 Miles)
•
After first 200 km/125 miles, retorque the wheel nuts using an accurately calibrated
torque wrench. Recheck this torque again after 800 km/500 miles.
•
•
Check engine oil and coolant levels frequently.
•
•
•
Check brake and clutch adjustment per recommended schedules and adjust as
needed.
Observe instruments often and shut down at first sign of any abnormal readings.
Check for leaks, loose fasteners, unusual noises, etc., and correct as necessary.
Check spring clip (U-bolts) torque on suspensions at the end of the first 1600
km (1,000 miles) of service (this includes MACK air suspensions). On Reyco
suspensions, also check the equalizer nut torque.
At the End of First 5 000 km/3,000 Miles or Before 6 400 km/ 4,000
Miles, or 3 to 4 Months (Whichever Comes First)
•
Retorque front and rear spring clips. (On Reyco suspensions, also check the
equalizer nut torque.)
At the First A Inspection Interval
•
•
Check front and rear axle alignment and adjust if out of specification.
Check steering knuckle to axle beam clearance.
Always service your vehicle regularly according to the MACK Preventive
Maintenance Schedules in your Maintenance and Lubrication Manual. Your service
manager will be glad to help you establish the right Preventive Maintenance Schedule
for your truck and type of operation.
MACK WARRANTY COVERAGE 3
EXTENDED PURCHASED COVERAGE
The warranty coverage on your new MACK truck can easily be extended if you desire.
Just ask your dealer for details on a Bulldog Protection Plan.
Up to nine (9) months after the warranty start date, the original purchaser of a new
MACK vehicle may elect to extend the warranty term by purchasing a Bulldog
Protection Plan at his or her MACK dealer.
The purchased coverages offered through Bulldog Protection Plans are available
to owners of all MACK vehicles with the exception of those that will be used in
Vehicle Application D, Severe Duty “Off Road.” Your MACK dealer and the MACK
Warranty Department reserve the right to investigate actual vehicle usage before
accepting registration in a Bulldog Protection Plan. Mack Trucks, Inc. may also
refuse to honor a warranty claim if it is determined that damage claimed has resulted
from vehicle usage other than that described in the registered Vehicle Application.
Mack Trucks, Inc. may make changes in models, design, specifications and equipment
at any time without incurring any obligations. The specifications contained herein are
subject to change without notice.
TRANSFER OF WARRANTY
The balance of the MACK Standard Warranty is transferable to each subsequent
vehicle owner with the approval of Mack Trucks, Inc. This transfer must be performed
by an authorized Mack facility. The vehicle must be operated in the same vehicle
application as originally sold. Further details and forms required to perform the
transfer are available from your local MACK authorized new truck sales facility.
ENGINE MODIFICATION
In the event that damage results from unauthorized engine modifications or attempts
to increase horsepower, including but not limited to engine data file changes, the cost
of repairing such damage will not be covered under the Warranty.
AFTERMARKET PARTS
Mack Trucks, Inc. neither approves nor disapproves any product(s) not manufactured
or sold by Mack Trucks, Inc. The use of any aftermarket products on our vehicles do
not in and of themselves void the warranty, but any damage which may result from
their use might not be covered under warranty as a warrantable failure.
4 MACK WARRANTY COVERAGE
MACK STANDARD WARRANTY
Chassis with EPA ’10 Emissions Level Engines sold and
operated in the U.S. and Canada
Mack Trucks, Inc. (the “Manufacturer”) warrants each new MACK motor vehicle (the
“Vehicle”) sold by it or by any of its authorized new truck sales facilities to be free
from defects in material or workmanship under normal use and service, its obligation
under this warranty being limited to repairing or replacing, as hereinafter provided,
at its option, at the Manufacturer’s authorized truck repair facility any part or parts of
the Vehicle found to the Manufacturer’s satisfaction to be defective upon examination
by it, provided that such part or parts be returned to the Manufacturer’s factory or to
its nearest authorized truck repair facility. In accordance with the Manufacturer’s
published policies, the Manufacturer’s authorized truck repair facility is authorized to
use only Genuine MACK or MACK Approved parts, purchased from the Manufacturer,
in performance of warranted repairs, except where such parts are not available.
1. Component parts of the Vehicle as listed in the Warranty Schedules on Forms
FO34.1, FO34.2 and FO34.3 are warranted for the time period specified commencing
the date of delivery of the Vehicle to the original purchaser or before the Vehicle has
been operated by such original purchaser the number of miles, kilometers or hours
specified on such schedules, whichever first occurs. The repairs or replacement of
such parts will be made in accordance with the terms of each schedule.
2. All other parts or components, except as hereinafter provided, are warranted
for twelve months or 100,000 miles (161 000 kilometers), commencing the date of
delivery of the Vehicle to the original purchaser. The repair or replacement of such
parts will be made without charge for parts or labor.
NOTE: WARRANTY COVERAGE MAY VARY BASED ON THE TYPE OF USAGE
OF THE VEHICLE. VEHICLE APPLICATION AT TIME OF SALE DETERMINES
APPLICABLE WARRANTY COVERAGE. CONSULT YOUR MACK AUTHORIZED
NEW TRUCK SALES FACILITY FOR THE APPLICATION CLASS OF THE
VEHICLE. THE MANUFACTURER RESERVES THE RIGHT TO VERIFY THAT THE
APPLICATION FOR WHICH THE VEHICLE IS REGISTERED DOES MATCH
THE ACTUAL APPLICATION CLASS.
This warranty does not apply to: (1) any Vehicle which has been subject to
misapplication, misuse, negligence or accident; (2) any Vehicle which has been
modified by anyone, (including intermediate and Final-stage manufacturers, and
vehicle alterers), or repaired outside of the factory in any way which in Mack’s
judgment might affect the Vehicle’s stability or reliability; and (3) normal maintenance
services (such as engine tune-up, fuel system cleaning, wheel alignment and
balancing, brake and clutch adjustments) and the replacement of service items (such
as filter elements and lubricants) made in connection with such services.
The Manufacturer makes no warranty whatever with respect to the engines and
transmissions not of its manufacture, nor to winches, power take-offs, dumper,
mixer and refuse assemblies, hoists and bodies or other special equipment made
by other manufacturers and installed outside of the Manufacturer’s factory, nor to
non- MACK brand batteries, tires and tubes. Said engines, transmissions, special
MACK WARRANTY COVERAGE 5
equipment, accessories, tires and tubes usually are typically warranted separately by
their respective manufacturers.
THIS WARRANTY IS MADE EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES
OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND OF ANY OTHER OBLIGATION OR LIABILITY ON
THE PART OF THE MANUFACTURER INCLUDING, WITHOUT LIMITATION
OF THE FOREGOING, CONSEQUENTIAL AND INCIDENTAL DAMAGES. The
Manufacturer neither assumes nor authorizes any person to assume for it any other
liability in connection with the sale of the Vehicle. This warranty may be transferred
by the original retail purchaser to the subsequent retail purchasers (purchasing
the Vehicle directly from the original retail purchaser) with the prior approval
of the Manufacturer and otherwise, in accord with the Manufacturer’s Warranty
Administration Instructions. The Manufacturer offers various customer purchasable
extended warranty plans. Contact the Manufacturer’s authorized new truck sales
facility for details.
This warranty shall not apply to used motor vehicles, the same being sold “as is
— where is.”
6 MACK WARRANTY COVERAGE
WARRANTY COVERAGES AND LIMITATIONS —
Normal Duty — Form F034.1
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: NORMAL
DUTY – A
Kilometers
Miles
—
12
161 000
100,000
SCHEDULE 2. MACK DIESEL ENGINE
Standard Warranty: 3
6,250
24
402 500
250,000
Major Components:
12,500
60
805 000
500,000
SCHEDULE 1. BASIC VEHICLE1,2
1
Hours Months
Block Stiffener (Ladder
Frame)
Engine Gears (Rear
Mounted)
Camshaft Forging
Exhaust Manifold
Casting
Camshaft Caps & Bolts
Flywheel Housing
Connecting Rod & Cap
Forging
Intake Manifold
Casting
Coolant Pump Housing
Main Bearing Bolts
& Caps
Crankshaft Forging
Oil Pump Drive &
Driven Gears
Cylinder Block Casting
Thermostat
Housing
Cylinder Head Casting
& Bolts
Timing Gear Cover
& Mounting Plate
Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles (does not include vendor transmission and axles).
2Brake Drums are covered for 12 months or 40 000 kilometers/25,000 miles only.
3Standard Warranty Includes: Roadside Assistance and Towing on warrantable engine failures (does not
include vendor engines).
MACK WARRANTY COVERAGE 7
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: NORMAL
DUTY – A
Hours Months
Kilometers
Miles
Coverage also applies to consumables such as lubricants, antifreeze, filter elements, belts,
hoses and similar maintenance items not reusable and replaced directly as a result of a
warrantable engine, carrier or transmission failure.
Components not manufactured by Mack Trucks, Inc., but used on Mack diesel engine
assemblies are excluded from the coverage in Schedule 2. These components are covered
by the component manufacturer’s warranty in effect at the time of delivery. Consult your
local Mack service facility for details.
—
60
805 000
500,000
—
60
1 207 500
750,000
6,250
24
402 500
250,000
3,250
60
161 000
100,000
Rear Carriers and Housings
—
60
805 000
500,000
Front I-Beam
—
36
483 000
300,000
Rear Carrier Seals, Gaskets
—
36
483 000
300,000
S65 Bogie and Carrier, Regardless of Carrier
Model
—
12
161 000
100,000
SCHEDULE 3. MACK T300 and TM300
TRANSMISSIONS4
Extended Warranty for Long Haul Service (over 60,000 miles per year)
Applies to Models: T306G, T309, T310, T313,
T313–21, T318, T318–21
SCHEDULE 4. DPF SYSTEM COMPONENTS
(OEM WARRANTY) 5
DPF/SCR SYSTEM COMPONENTS
(EMISSION WARRANTY)
SCHEDULE 5. MACK CARRIER/AXLE
HOUSING/FRONT AXLE BEAM 6
4
Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles (does not include vendor transmissions).
5OEM warranty includes:Roadside Assistance and Towing for warrantable DPF/SCR failures (does not
include vendor engines).
6 Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles (does not include vendor axles).
8 MACK WARRANTY COVERAGE
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: NORMAL
DUTY – A
Hours Months
Kilometers
Miles
SCHEDULE 6. Trunnion Bracket and Spindle,
Suspension Trunnion (except Bushings) 7
—
36
483 000
300,000
SCHEDULE 7. FRAMES: SIDE RAILS AND
CROSSMEMBERS 8
—
60
805 000
500,000
SCHEDULE 8. CAB STRUCTURE
—
60
805 000
500,000
SCHEDULE 9. CAB CORROSION
Coverage applies to perforation (an actual hole
in the cab panel) due to corrosion.
Coverage does not apply to corrosion caused by
damage to paint finish.
—
60
805 000
500,000
SCHEDULE 10. Components not manufactured by Mack Trucks Inc., may have warranty
coverage different from the above as they are covered by the manufacturer’s warranty.
Consult you local Mack dealership for details.
7
Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles.
8 Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles .
MACK WARRANTY COVERAGE 9
WARRANTY COVERAGES AND LIMITATIONS —
Heavy Duty — Form F034.2
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: HEAVY
DUTY – C
Kilometers
Miles
—
12
161 000
100,000
SCHEDULE 2. MACK DIESEL ENGINE
Standard Warranty: 11
6,250
24
402 500
250,000
Major Components:
12,500
60
805 000
500,000
SCHEDULE 1. BASIC VEHICLE9,10
9
Hours Months
Block Stiffener (Ladder
Frame)
Engine Gears (Rear
Mounted)
Camshaft Forging
Exhaust Manifold
Casting
Camshaft Caps & Bolts
Flywheel Housing
Connecting Rod & Cap
Forging
Intake Manifold
Casting
Coolant Pump Housing
Main Bearing Bolts
& Caps
Crankshaft Forging
Oil Pump Drive &
Driven Gears
Cylinder Block Casting
Thermostat
Housing
Cylinder Head Casting
& Bolts
Timing Gear Cover
& Mounting Plate
Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles (does not include vendor transmission and axles).
10Brake Drums are covered for 12 months or 40 000 kilometers/25,000 miles only.
11Standard Warranty Includes: Roadside Assistance and Towing on warrantable engine failures (does not
include vendor engines).
10 MACK WARRANTY COVERAGE
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: HEAVY
DUTY – C
Hours Months
Kilometers
Miles
Coverage also applies to consumables such as lubricants, antifreeze, filter elements, belts,
hoses and similar maintenance items not reusable and replaced directly as a result of a
warrantable engine, carrier or transmission failure.
Components not manufactured by Mack Trucks, Inc., but used on Mack diesel engine
assemblies are excluded from the coverage in Schedule 2. These components are covered
by the component manufacturer’s warranty in effect at the time of delivery. Consult your
local Mack service facility for details.
SCHEDULE 3. MACK T300 and TM300
TRANSMISSIONS12
—
36
644 000
400,000
SCHEDULE 4. DPF SYSTEM COMPONENTS
(OEM WARRANTY) 13
6,250
24
402 500
250,000
DPF/SCR SYSTEM COMPONENTS
(EMISSION WARRANTY)
3,250
60
161 000
100,000
Rear Carriers and Housings
—
36
483 000
300,000
Front I-Beam
—
36
483 000
300,000
Rear Carrier Seals, Gaskets
—
12
161000
100,000
S65 Bogie and Carrier, Regardless of Carrier
Model
—
12
161 000
100,000
SCHEDULE 6. Trunnion Bracket and Spindle,
Suspension Trunnion (except Bushings) 15
—
36
483 000
300,000
SCHEDULE 5. MACK CARRIER/AXLE
HOUSING/FRONT AXLE BEAM14
12
Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles (does not include vendor transmissions).
warranty includes:Roadside Assistance and Towing for warrantable DPF/SCR failures (does not
include vendor engines).
14 Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles (does not include vendor axles).
15 Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles.
13OEM
MACK WARRANTY COVERAGE 11
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: HEAVY
DUTY – C
Hours Months
Kilometers
Miles
SCHEDULE 7. FRAMES: SIDE RAILS AND
CROSSMEMBERS 16
—
36
483 000
300,000
SCHEDULE 8. CAB STRUCTURE
—
24
322 000
200,000
SCHEDULE 9. CAB CORROSION
Coverage applies to perforation (an actual hole
in the cab panel) due to corrosion.
Coverage does not apply to corrosion caused by
damage to paint finish.
—
60
805 000
500,000
SCHEDULE 10. Components not manufactured by Mack Trucks Inc., may have warranty
coverage different from the above as they are covered by the manufacturer’s warranty.
Consult you local Mack dealership for details.
16
Roadside Assistance and Towing for warrantable failures are covered for 3 months or 8050 kilometers/5,000 miles.
12 MACK WARRANTY COVERAGE
WARRANTY COVERAGES AND LIMITATIONS —
Severe Duty — Form F034.3
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: SEVERE
DUTY –D
Hours Months
Kilometers
Miles
—
12
161 000
100,000
SCHEDULE 2. MACK DIESEL ENGINE
Standard Warranty
6,250
24
402 500
250,000
Major Components:
12,500
60
805 000
500,000
SCHEDULE 1. BASIC VEHICLE17
Block Stiffener (Ladder
Frame)
Engine Gears (Rear
Mounted)
Camshaft Forging
Exhaust Manifold
Casting
Camshaft Caps & Bolts
Flywheel Housing
Connecting Rod & Cap
Forging
Intake Manifold
Casting
Coolant Pump Housing
Main Bearing Bolts
& Caps
Crankshaft Forging
Oil Pump Drive &
Driven Gears
Cylinder Block Casting
Thermostat
Housing
Cylinder Head Casting
& Bolts
Timing Gear Cover
& Mounting Plate
Coverage also applies to consumables such as lubricants, antifreeze, filter elements, belts,
hoses and similar maintenance items not reusable and replaced directly as a result of a
warrantable engine, carrier or transmission failure.
Components not manufactured by Mack Trucks, Inc., but used on Mack diesel engine
assemblies are excluded from the coverage in Schedule 2. These components are covered
by the component manufacturer’s warranty in effect at the time of delivery. Consult your
local Mack service facility for details.
17Brake
Drums are covered for 12 months or 40 000 kilometers/25,000 miles only.
MACK WARRANTY COVERAGE 13
LIMITATIONS AND EXCLUSIONS TO THIS WARRANTY APPEAR IN THE
“LIMITATIONS AND EXCLUSIONS” SECTION OF THIS MANUAL. THESE
LIMITATIONS AND EXCLUSIONS ARE IMPORTANT AND MUST BE
READ AND UNDERSTOOD.
WARRANTY COVERAGES AND LIMITATIONS:
All Coverage is 100% Parts and Labor
CHASSIS BUILT WITH EPA ’10
EMISSIONS ENGINES
VEHICLE APPLICATION: SEVERE
DUTY –D
SCHEDULE 3. MACK T300 and TM300
TRANSMISSIONS
Hours Months
Kilometers
Miles
—
12
161 000
100,000
SCHEDULE 4. DPF SYSTEM COMPONENTS
(OEM WARRANTY)
6,250
24
402 500
250,000
DPF/SCR SYSTEM COMPONENTS
(EMISSION WARRANTY)
3,250
60
161 000
100,000
SCHEDULE 5. MACK CARRIER/AXLE
HOUSING/FRONT AXLE BEAM
—
12
161000
100,000
SCHEDULE 6. Trunnion Bracket and Spindle,
Suspension Trunnion (except Bushings)
—
12
161 000
100,000
SCHEDULE 7. FRAMES: SIDE RAILS AND
CROSSMEMBERS
—
12
161 000
100,000
SCHEDULE 8. CAB STRUCTURE
—
12
161 000
100,000
SCHEDULE 9. CAB CORROSION
Coverage applies to perforation (an actual hole
in the cab panel) due to corrosion.
Coverage does not apply to corrosion caused by
damage to paint finish.
—
60
805 000
500,000
SCHEDULE 10. Components not manufactured by Mack Trucks Inc., may have warranty
coverage different from the above as they are covered by the manufacturer’s warranty.
Consult you local Mack dealership for details.
14 MACK WARRANTY COVERAGE
LIMITATIONS AND EXCLUSIONS
Limitations:
Mack Trucks, Inc.’s obligation is limited to, at its sole option, repair or replacement
of parts which are acknowledged by it to be defective. In the case of acknowledged
defective assemblies, exchange with factory rebuilt units may occur. The defective
parts or assemblies replaced shall become the property of Mack Trucks, Inc..
Warranty repairs performed by the dealer’s shop in accordance with the terms of the
warranty set forth herein are free of charge. Warranty repairs do not constitute an
extension of the original warranty period for the vehicle or any part thereof. Warranty
consideration can only be given if the deficiency is brought to the attention of an
authorized Mack Truck dealer upon discovery and the vehicle must be made available,
in a timely fashion during the coverage period, for repair.
Note: NO PAYMENT OR OTHER COMPENSATION WILL BE MADE
FOR CONSEQUENTIAL, INDIRECT OR INCIDENTAL EXPENSES OR
DAMAGES OF ANY KIND.
Exclusions:
1 REPAIR: Warranty consideration can only be given if the deficiency is brought
to the attention of an authorized Mack Truck dealer upon discovery and the truck
must be made available, in a timely fashion during the warranty period, for repair.
Failures resulting from the user’s unreasonable delay in making the truck available,
after being notified of a potential product problem, are not covered.
2 REPEAT REPAIRS: The term “repeat repair” only refers to the repair or
replacement of the exact same part or component more than once. Repair or
replacements of different components within the same system does not constitute
a repeated repair.
3 DAMAGES: Damages due to accidents, misuse, negligence, improper operations,
alterations, storage or transport, operation at excessive speeds, loading beyond the
factory rated load capacity, and improper or insufficient maintenance services
are not covered. Damages due to failure to follow Mack Trucks, Inc. service
procedures are considered damages due to improper maintenance services.
4 APPLICATION: The responsibility of determining the correct application and/or
specification for a vehicle sold to a customer belongs at the selling location.
Vehicle application problems, including but not limited to, replacement of incorrect
axle or transmission gear ratios, failures of component parts of vehicles being
operated in excess of factory rated load capacities, or the use of a vehicle for a
purpose of which it was not intended are not covered.
5 ENVIRONMENTAL DAMAGE: Parts made out of cloth, leather, wood, rubber,
synthetics, paint or chrome which have been effected by exposure to the elements
or chemical influence including, but not limited to road salts/chemicals, industrial
fall-out or the use of improper cleaners, polishes, and or waxes are not covered.
6 GLASS: Glass breakage and scratches are not covered unless positive physical
proof of manufacturing responsibility is established.
MACK WARRANTY COVERAGE 15
7 SUSPENSION PARTS: Suspension parts, including but not limited to rubber
bushings, torque rod bushings, spring pins and bushings, and all greased lubrication
points that fail due to improper maintenance, abnormally severe service or abuse
are not covered.
8 ALTERATIONS: Any vehicle repaired and/ or altered in any way, so as to
adversely effect, in Mack Trucks, Inc.’s sole judgment, its stability or reliability, is
not covered.
9 OPTIONAL EQUIPMENT: Any part of the truck that fails, malfunctions or does
not perform as a result of improper conversion or installation of special bodies or
equipment by other manufacturers or suppliers is not covered.
10 MAINTENANCE AND PARTS CONSUMED (“Consumables”): Normal
maintenance services including, but not limited to, replacement of oil filters,
adjustments of the engine injection pump / transmission / brakes / linkages and all
other adjustments are not covered. Parts which are normally consumed or worn
out during the vehicle’s usual service life and customarily replaced during usual
maintenance service are not covered or have limited coverage. These parts include,
but are not limited to, the following:
NOT COVERED - Brake linings, clutch brake, clutch linings, mud flaps and
brackets.
COVERED FOR 30 DAYS - Fluorescent lights or ballast, light bulbs, fuses, wiper
blades and all filters (oil, fuel, air, etc.).
COVERED FOR 90 DAYS – Loose fasteners, leaking fittings or hose clamps.
COVERED FOR 12 MONTHS, OR 100,000 MILES (161,000 KM) OR 3,250
OPERATING HOURS, WHICHEVER OCCURS FIRST - Cab suspension on
models used in heavy duty applications, batteries, frame paint, sealed light
assemblies, exhaust flex pipe, hose clamps, all rubber/nylon bushings or mounts,
flexible hoses, all belts, shock absorbers (leakage only), wheel seals, and all grease
lubricated points (tie rods ends, king-pins, u-joints, spring pins, etc.)
11 ALIGNMENT: Alignment of axle(s) and balancing of tires, including changing of
axle camber, caster, toe and thrust angle settings are not covered.
12 NON-GENUINE PARTS: Any vehicle which has been repaired by use of parts
and accessories, as well as major assemblies and exchange units, which are
substandard and which cause a vehicle component or system to fail are not covered.
13 TIRES: Tires are covered by separate warranties given by their respective
manufacturers.
14 CAB STRUCTURE AND CORROSION: Cab structural defects or cab corrosion
that occurs in areas of the cab that have been previously damaged, repaired, altered
or modified are not covered. Cab corrosion where metal is perforated from the
outside to the inside is not covered.
15 ENGINES AND AUTOMATIC TRANSMISSIONS: The engines and Allison
automatic transmissions used in Mack trucks are warranted by their respective
manufacturers. Refer to the engine and transmission manufacturers’ warranty
statements.
16 ODOMETER READING: Any vehicle in which the odometer has been
disconnected or the mileage reading has been altered and the actual mileage cannot
be readily determined is not covered.
16 MACK WARRANTY COVERAGE
17 ACCESS TO INFORMATION: The user must allow Mack Trucks, Inc. full
access to all data stored in all Electronic Control Modules; failure to do so may
result in the loss of warranty coverage.
18 PREMIUM LABOR: Labor for overtime and/or shift differential is not covered.
19 EXCESSIVE LABOR: Excessive labor for a warrantable repair due to installation
of equipment or body by the customer is not covered except in the event the dealer
sells the complete chassis and body as a package.
20 MISC. EXPENSE: Road service, towing, meals, lodging, telephone calls,
travel time, loss of cargo, downtime, loss of revenue, rental vehicles, or driver’s
wages and other miscellaneous expenses are not covered. Shop supplies, lube
oil, lubricants, sealers, anti-freeze, filter elements and labor performed by a
non-approved location are not covered.
21 ADDITIONAL COMPONENTS: Components or parts that are not installed by
Mack Trucks, Inc. are not covered. Mack Trucks, Inc. factory manufacturing
records will determine Mack Trucks, Inc. installations.
22 APPLICATION CHANGE OR CHANGE OF OWNERSHIP: If at any time
during the term of the original warranty there is a change in the application of the
vehicle or a change in ownership, the owner must notify Mack Trucks, Inc., Post
Office Box 26115, Greensboro, NC 27402-6115 in writing and within 30 days of
date of the change. Failure to provide such timely notice may result in the warranty
becoming null and void. If the change in ownership is accepted by Mack Trucks,
Inc., and/or the change in application does not affect coverage, Mack Trucks, Inc.
will transfer any remaining applicable portion of the warranty to the new owner or,
for the new application.
MACK WARRANTY COVERAGE 17
TOWING AND ROADSIDE ASSISTANCE
Towing or roadside assistance charges are reimbursable on MACK manufactured
class 8 vehicles equipped with EPA ’10 Emissions Level Engines, when towing
becomes necessary to properly service a vehicle due to a warrantable failure.
Contact Mack OneCall™ Support System at 1-800-866-1177 for assistance.
Note: Towing or roadside assistance coverage does not apply to vendor engines,
transmissions, axles, axle carriers and trailers.
The following criteria must be met to qualify for payment:
A. The vehicle must be disabled on the highway due to a warrantable failure.
B. For warrantable engine failures, the vehicle must not be in service more than 24
months or 402 500 kilometers/ 250,000 miles.
For warrantable basic vehicle failures, the vehicle must not be in service more than 3
months, 8 050 kilometers/ 5,000 miles.
C. Towing will be reimbursed when it is not feasible to repair at the point of failure.
D. Towing is covered to the nearest authorized MACK repair facility.
E. The vehicle must be registered as normal (A) or heavy duty (C) applications.
DAMAGED VEHICLES
Any vehicle which has been totalled by an insurance company, or is otherwise
designated as “salvage,” “scrap,” “rebuilt” or wording of similar impact will not be
covered by any portion of the MACK Standard Warranty, or purchased coverage.
FEDERAL REGULATIONS
Gaseous Emission Control Systems Warranty and Noise Control Systems Warranty
are printed in the Emission Control Systems Handbook. California Engine Gaseous
Emission Control Systems and Devices warranty and maintenance information is
also included.
OPERATOR’S HANDBOOK
MACK vehicles are designed to give many years of reliable service. Excellent
information is provided in the Operator’s Handbook in each new MACK truck. Refer
to it for operation instructions and other important data.
18 MACK WARRANTY COVERAGE
MAINTENANCE AND LUBRICATION
This Maintenance manual lists recommended maintenance schedules and indicates
in detail just what is to be covered in a bumper-to-bumper preventive maintenance
program. Detailed lubricant specifications and capacities are listed for ready reference.
SERVICE MANUAL
For those MACK vehicle owners who need service information, a MACK
Components Service Manual or a Custom Truck Service Manual can be purchased
through your local MACK facility.
PARTS AND SERVICE DIRECTORY
To assist in locating MACK facilities, a Directory of MACK Sales, Parts and Service
Centers is placed in each vehicle. This directory can be used to locate and contact all
Mack Trucks, Inc. Sales Facilities and Service Centers.
A dealer locator can be found on the Mack Trucks, Inc. website
(www.macktrucks.com).
■ MACK WARRANTY COVERAGE IS...
Genuine MACK “Performance Counts®” Parts — made to the same high
standards as the original equipment parts. They always incorporate the latest design
and manufacturing improvements to make them even better than the originals.
That important extra advantage — MACK Service when and where you need it by
skilled factory trained mechanical technicians. There are MACK Authorized Service
facilities in all major cities.
Technical Advice — as you need it. MACK experts stand ready to help you select
the correct truck for your job and prepare the right maintenance program for low
operating costs.
Warranty — While you have received a copy of the MACK Standard Warranty, and
its terms were discussed with you when you purchased your truck, the Warranty has
been reprinted in this booklet for easy reference.
Last page
Mack Trucks, Inc.
http://www.macktrucks.com
PV776-21502481 English 4.2010© Mack Trucks, Inc., 2010