© 2009 Crain Communications. All rights reserved.
Guide to
CERTIFIED
PRE-OWNED
VEHICLE
PROGRAMS
Sponsored by
September 21, 2009
I NTR O D U CTI O N
Guide to
CE RTI FI E D
PR E-OWN E D
VE H ICLE
PR OG R AMS
Contents
Certified pre-owned vehicle checklist......................4
Acura, Audi, Bentley, BMW, Cadillac .......................5
Chrysler Group, Ford and Mercury, GM,
Honda Division, Hummer ...................................6
Hyundai, Infiniti, Jaguar, Kia, Land Rover ................7
Lexus, Lincoln, Mazda, Mercedes-Benz,
Mini .................................................................8
Mitsubishi, Nissan Division, Porsche, Saab,
Saturn ..............................................................9
Subaru, Toyota Division, Volkswagen division,
Volvo ..............................................................10
Glossary of terms ...............................................10
Certified pre-owned vehicle sales,
2008 by month ...............................................11
I
This year, for the first time, the company
ndustry wide certified used-vehicle sales
has extended its special finance rates to
shifted into reverse this year, but some
include all of its vehicles, instead of just a
brands’ sales moved into high gear.
select few. So far this year, rates have varied
The industry sold 1,031,130 certified used
from 2.9 percent to 4.9 percent on contracts
cars and trucks in the first seven months of
with durations of up to 60 months, Martin
2009, down 8.4 percent from the year-earlier
says.
period. The drop is a sharp reversal after
seven years of solid growth.
Taking confusion out
Of the 29 cer tified programs documented
“Last year, we focused on being model
by Automotive News in this guide, 17 — more
specific with our financing, but this year
than half — sold fewer vehicles in the first
we’ve blanketed the entire lineup,” Mar tin
seven months of 2009 than in the same period
says. “We felt we’re taking some of the
last year.
confusion out of it for the customer.”
Joe Spina, senior remarketing manager at
Lexus sold 35,001 certified vehicles from
Edmunds.com, predicts that certified sales
January through July, up 13.6 percent.
will continue to retreat for
Chuck Yaeger, national
the rest of the year.
“Let’s face it, consumers may want to be a Lexus cer tified
part of a luxury brand but may not have the pre-owned manager, says
‘Distracted’ dealers
Spina says he is surdisposable cash for a new car. But they can the brand got a lift from
intenders who
prised that certified sales
certainly get into a certified pre-owned.” new-car
switched to a certified used
have held up as well as
Lexus to fit their budgets.
they have, considering all
CHUCK YAEGER
“In the last 18 months or
the turmoil of the year.
LEXUS CERTIFIED PRE-OWNED MANAGER
so, the economy has been
“Dealers have been disthe tipping point,’’ he says. “Let’s face it,
tracted by manufacturers’ filing for bankruptcy,
cash-for-clunkers programs” and other issues, consumers may want to be a part of a luxury
Spina says. “Some are struggling to make
brand but may not have the disposable
payroll and some are not sure if they’re going
cash to get into a new car.
to keep their franchise.
“But they cer tainly can get into cer tified
“There have been so many distractions for
pre-owned and we’ve kept them in the brand.”
dealers, I think it’s commendable that CPO have
BMW division sold 67,140 certified used
sold at the number they have so far this year.”
vehicles in the first seven months of this year,
General Motors Co. and Chrysler Group, both
up 11.9 percent.
of which underwent bankruptcy restructuring this
Peter Miles, BMW of North America executive
year, were the biggest certified sales losers.
vice president for operations, says the company
Chrysler’s sales plummeted 26.1 percent to
58,332 units in the first seven months of this expects approximately 130,000 units to come
off lease in 2009. About 120,000 of those
year compared to the year-earlier period.
will be sold as certified used vehicles, he
GM’s sales fell 21.6 percent to 233,676 in
says.
the same period.
Miles says certified used-vehicle sales bolster
But some vehicle brands are swimming
new-car residual values, introduce new
against the tide.
customers to the brand and provide a profit
Volkswagen division sales, for example,
source for dealers, which is impor tant
increased 29.3 percent to 28,153 in the
because new-car sales are down this year. In
January-July period.
the first seven months, new-vehicle sales for
Rob Martin, VW certified pre-owned manager,
BMW Group, including Mini, fell 27.4 percent
says a good supply of off-lease vehicles
plus incentives, such as a free three-month
to 135,911.
subscription to Sirius satellite radio, helped
Says Miles: “Our dealer network remains
dealers sell more of the brand’s cer tified
profitable which means they can invest in
used vehicles.
customer service.”
Sponsored by
3
C E RTI F I E D P R E-O W N E D V E H I C LE C H E C K LI ST
Underhood
Interior
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䡺
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䡺
䡺
䡺
䡺
䡺
䡺
䡺
air conditioning
airbags
alarm
antenna
ashtrays
audio system
carpet
convertible top
cupholders
dash pads
dashboard illumination
defogger
defrost
entertainment package
䡺
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䡺
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䡺
䡺
䡺
䡺
䡺
䡺
䡺
fabric/leather
fuel and trunk release
glove box & compartments
head restraints
headliner
heat
horn
lighter
lighting system
mats
mirror controls
moonroof
navigation systems
no debris
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䡺
䡺
䡺
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䡺
䡺
䡺
odors
panel
power outlets
power windows
radio
seat belts
seat adjusters
steering system
sun visor
sunroof
trim
vanity mirror
vent
window tinting
Exterior
䡺
䡺
䡺
䡺
䡺
䡺
body panels
brackets
䡺 bumpers/fenders
䡺 deck
䡺 doors
䡺 door locks
䡺 exterior lights
䡺 grille
hinges
hood
䡺 major damage
from rust or
natural disaster
䡺 outside mirrors
䡺 paint
䡺 molding
remotes
roof rack
䡺 tailgate
䡺 trim
䡺 wheels
䡺 wheel covers
䡺 windows and windshield
䡺 wipers
䡺
䡺
䡺
䡺
䡺
䡺
alternator
battery
䡺 belts
䡺 cables
䡺 engine
䡺 engine fluids
fans
filters
䡺 hoses
䡺 ignition system
䡺 leaks
䡺 mounts
Underbody
䡺
䡺
䡺
䡺
䡺
䡺
bars
brakes
䡺 bushings
䡺 calipers
䡺 chassis
䡺 clutch
䡺 cylinders
䡺 differential
drums
exhaust system
䡺 frame
䡺 hoses
䡺 joints
䡺 lines
䡺 pads
䡺 rotors
aftermarket
components
䡺 color consistency
䡺 even, high luster
paint
䡺
䡺
䡺
䡺
free of dents
glass is clear and
free of repairs
䡺 no cracked or
broken lenses
no dents
no residue
䡺 no swirl marks
䡺 no water spots
䡺 no water leaks
䡺
䡺
䡺
䡺
䡺
䡺
carpet
clean and free of debris
䡺 fiber board tire cover
䡺 jack
no odors
spare tire
䡺 storage areas
䡺 tool kit
air refiner filter
auxiliary battery
䡺 electric motor asisted
power steering
䡺 electronically
controlled
transmission
䡺 equalizing charge
䡺 hybrid battery
䡺
䡺
hybrid electronic
control unit
䡺 hybrid engine
䡺 hybrid immobilizer
system
䡺 inverter coolant level
䡺 module air
intake duct
䡺 motor power cable
trim
trunk latches
䡺 trunk light
䡺 weatherstripping
Road test
䡺
䡺
engine
performance
䡺 indicator lights
䡺 gauges
noise and vibration
squeaks and
rattles
䡺 cruise control
䡺
Hybrid components
䡺
shafts
shoes
䡺 steering
䡺 suspension
䡺 tires and wheels
䡺 transaxle
䡺 transfer case
䡺 transmission
Trunk/luggage compartment
Exterior appearance and condition
䡺
power steering
pumps
䡺 radiator
䡺 starter
䡺 tanks
䡺 wires
䡺
transmission and clutch
operation
䡺 steering and suspension
䡺 ABS/brakes
Vehicle history
䡺
multi-information
display
䡺 power unit
䡺 software updates
䡺
vehicle VIN plates match
engine compartment, door
jambs and dash
䡺
vehicle history report
scheduled maintenance
䡺 service bulletins
䡺
recalls
䡺
Additional items, where applicable
䡺
䡺
䡺
䡺
䡺
䡺
owner’s manual
new-car warranty manual
䡺 certified warranty booklet
radio security code
navigation code
䡺 truck bed
truck bedliner
truck tailgate
䡺 USB port
Inspection points may not apply to all manufacturers or vehicles
4
Program name/Top executive/Web address
No. of dealers
in program/
Total newcar dealers
Dealer
fees
per
vehicle
270/
270
$445
Dealer
criteria
Vehicle criteria
Dealers sign
a participation
agreement
• 150-point inspection
• 6 model years or newer
• Less than 80,000 miles
Vehicle
history
report
provided
Independent
third-party
inspection Warranty details
Is there a
Is the
Dealer
warranty
warranty
return/
deductible?/ transferable?/ exchange
cost
fee
program
Acura
Acura Certified Pre-Owned Vehicles
Dan Crowe
national remarketing manager
www.acura.com
Yes
• 60 months/62,000 miles from original in-service date;
Yes
Powertrain 84 months/100,000 miles from original in-service date
• 12 months/12,000 miles comprehensive after new-car warranty expires;
Powertrain 36 months/50,000 miles after new-car warranty expires
• Roadside assistance, trip interruption, concierge service,
free XM Radio trial period
$1,150- Audi franchised • 300+ point inspection
$1,675 dealer in
• 5 model years or newer
good standing • Less than 60,000 miles
• Vehicle must have been
in service for at least
4 months or 4,000 miles
Yes
• Remainder of new vehicle limited warranty
• 24 months/50,000 miles comprehensive after new-car
Varies Trained and
• 154-point inspection
by
certified staff, • 5 model years or newer
model meets CSI
standards, must
pass all car audits
No
No/$0
Yes/$0
3-day
exchange
only
Yes
Yes/$85
No/$0
None
Yes
No/$0
Yes/$50
Varies
by
dealer
Yes
Yes/$50
Yes/$0
Dealer
option
Yes
No/$0
Yes/$0
None
Audi
Audi Certified Pre-Owned
Mark Ilijanic
national certified pre-owned manager
www.audiusa.com/certified
268/
268
warranty expires
• Total vehicle miles not to exceed 100,000 miles
• Roadside assistance
Bentley
Bentley Certified Pre-Owned
Stephen Worrall
head of aftersales
www.bentleycertified.com
40/
40
• 5 model years or newer receive one year comprehensive
warranty
• Same full benefits of new vehicle
• Invitation to factory warranty
• Roadside assistance
BMW
Certified Pre-Owned by BMW
Russ Lucas
manager, pre-owned sales
www.bmwusa.com/cpo
338/
338
$1,100- Dealers sign
$2,800 a participation
agreement
• Comprehensive inspection
No
• 5 model years or newer
• 24 months/50,000 miles comprehensive after new-car
warranty expires
• Roadside assistance
• Less than 60,000 miles
Cadillac
Cadillac Certified Pre-Owned Vehicles
John Roth
director, retail operations
premium channel sales
www.cadillac.com
Note: Total new-car dealers as of Sept. 2009. Dealer fees
may include per-vehicle certification fees, advertising
fees and warranty fees.
1,283/
1,500
N.A.
Available to all • 117-point inspection
Cadillac dealers, • 48 months from original
participation
in-service date
is voluntary
• Less than 50,000 miles
Sponsored by
No
• 6 years/100,000 miles comprehensive, bumper to bumper from
original in-service date
• 24 months/50,000 miles comprehensive beyond new-car warranty
• 6 months of OnStar at no additional cost
• Roadside assistance and trip interruption
N.A. = Not available
Source: Automotive News Data Center and company sources
5
Program name/Top executive/Web address
No. of dealers
in program/
Total newcar dealers
Dealer
fees
per
vehicle
800/
2,378
$325
Dealer
criteria
Vehicle criteria
Vehicle
history
report
provided
Independent
third-party
inspection Warranty details
Is there a
Is the
Dealer
warranty
warranty
return/
deductible?/ transferable?/ exchange
cost
fee
program
Chrysler Group
Chrysler Certified Pre-Owned Vehicles
Peter Fong
president & CEO, Chrysler Brand
Chrysler Group
www.certifiedpreowned.chrysler.com
Dealer must
complete
dealership
installation
program
• 125-point inspection
No
• 5 model years or newer
• Powertrain 6 years/80,000 miles from original in-service date
Yes
Yes/$150
Yes/$150
No
Yes
original in-service date and 3 months/3,000 comprehensive
limited warranty from certified pre-owned purchase date
• 36 months/64,000 miles additonal limited powertrain on 2003-06 models
• 12 months/40,000 miles additonal limited powertrain on 2007-08 models
• Roadside assistance
Yes/$100
Yes/$0
None
Yes
No/$0
Yes/$0
3 days/
150 miles
customer
satisfaction
guarantee
• Upgraded warranty program available including industry-exclusive
• Less than 65,000 miles
lifetime warranty upgrade
Ford and Mercury
Ford Certified Pre-Owned Programs
Mercury Certified Pre-Owned Programs*
Glenn Burke
manager, certified pre-owned
www.fordcpo.com
3,732/
5,065
*No annual fee if enrolled in Ford or Lincoln CPO program
$425- Compliance test • 169-point inspection
$595 required,
• 5 model years or newer
$500-$1,500
• Less than 80,000 miles
annual fee
according to dealer
planning volume
Yes
• Powertrain 72 months/100,000 miles limited warranty from
Yes
• Powertrain 5 years/100,000 miles limited warranty from
General Motors
GM Certified Used Vehicles
Mark Mathews
director, GM used vehicle activities
www.gmcertified.com; www.gm.com
3,500/
6,000
N.A.
Dealers
sign a
participation
agreement
• 117-point inspection
Dealers
sign a
participation
agreement
• 150-point inspection
Available to all
Hummer
dealers,
participation
is voluntary
• 117-point inspection
• 6 model years or newer
original in-service date
• Bumper-to-bumper 12 months/12,000 miles new-vehicle warranty
extension after new-car warranty expires
• 24/7 courtesy transportation and roadside assistance.
• Less than 75,000 miles
Honda Division
Honda Certified Used Cars
Dan Crowe
national remarketing manager
www.hondacars.com/certified
1,010/
1,034
$375
Yes
• 48 months/48,000 miles from original in-service date;
Yes
Powertrain 84 months/100,000 miles from original in-service date
• 12 months/12,000 miles comprehensive after new-car warranty expires;
Powertrain 48 months/64,000 miles after new-car warranty expires
No/$0
Yes/$0
None
No
• 6 years/100,000 miles limited warranty from original
No/$0
Yes/$0
None
• 6 model years or newer
• Less than 80,000 miles
Hummer
Hummer Certified Pre-Owned Vehicles
John Roth
director, retail operations
premium sales channel
www.hummer.com
Note: Total new-car dealers as of Sept. 2009. Dealer fees
may include per-vehicle certification fees, advertising
fees and warranty fees.
117/
171
N.A.
• 48 months from original
in-service date
• Less than 50,000 miles
Yes
in-service date
• 6 months of OnStar at no additional cost
• Roadside assistance and trip interruption protection
N.A. = Not available
Source: Automotive News Data Center and company sources
6
Program name/Top executive/Web address
No. of dealers
in program/
Total newcar dealers
Dealer
fees
per
vehicle
596/
792
$459
Dealer
criteria
Vehicle criteria
Vehicle
history
report
provided
Independent
third-party
inspection Warranty details
Is there a
Is the
Dealer
warranty
warranty
return/
deductible?/ transferable?/ exchange
cost
fee
program
Hyundai
Hyundai Certified Pre-Owned
Tracy Bowes
manager, assurance products
www.hyundaiusa.com
Dealer must
enroll and sign
a participation
agreement
• 150-point inspection
No
Dealers sign
a participation
agreement
• 156-point inspection
• 4 model years or newer
• Less than 60,000 miles
• Clean title history
No
• 140-point inspection
No
• 5 model years or newer
• Powertrain 10 years/100,000 miles from original in-service date
Yes
Yes/$50
Yes/$0
None
Yes
Yes/$50
No/$0
None
Yes
No/$0
Yes/$0
None
Yes
No/$0
No/$0
See
dealer
for
details
Yes
Yes/$100
Yes/$0
None
• Roadside assistance and trip interruption protection
• Less than 60,000 miles
Infiniti
Infiniti Certified Pre-Owned
Neal Zirkle
senior manager, CPO and pre-owned
www.infinitiusa.com/iapps/cpo
181/
183
$895
176/
176
Varies Available
by
to all
model Jaguar
dealers
• Powertrain 72 months/100,000 miles from the original
in-service date
• Optional extended WRAP service contract 84 month/100,000 miles
from the original in-service date
• $0 deductible and transferability available
• Roadside assistance and trip interruption protection
Jaguar
Jaguar Select Edition Certified Pre-Owned
Michael Ashton
national remarketing manager
www.jaguarusa.com
• 72 months/100,000 miles from original in-service date
• 5 model years or newer
• 24 months/50,000 miles comprehensive after new-car warranty expires
• Less than 60,000 miles
• Rental car reimbursement
• 24-hour roadside assistance and trip interruption
Kia
Kia Certified Pre-Owned Program
Tom Loveless
vp, sales
www.kia.com
220/
637
N.A.
Enrollment
and adherence
to certification
policy and
procedures
• 150-point inspection
No
• Up to 5 model years old
• Powertrain 10 years/100,000 miles limited warranty from CPO
date of sale, original 10 years/100,000 miles is nontransferable
• Rental car allowance
• Roadside assistance
• Less than 60,000 miles
Land Rover
Land Rover Certified Pre-Owned
Michael Ashton
national remarketing manager
www.landroverusa.com/cpo
177/
177
Varies Available
by
to all
model Land Rover
dealers
• 140-point inspection
• 5 model years or newer
• Less than 60,000 miles
No
• 6 years/75,000 miles from original in-service date
• 24 months/25,000 miles after new-car warranty expires
• For vehicles purchased prior to 11/7/05, coverage is
12 months/12,000 miles after new-car warranty expires
• Rental car reimbursement
• 24-hour roadside assistance and trip interruption
Note: Total new-car dealers as of Sept. 2009. Dealer fees
may include per-vehicle certification fees, advertising
fees and warranty fees.
Sponsored by
N.A. = Not available
Source: Automotive News Data Center and company sources
7
Program name/Top executive/Web address
No. of dealers
in program/
Total newcar dealers
Dealer
fees
per
vehicle
Dealer
criteria
Vehicle criteria
227/
227
$995
None
• 161-point inspection
Vehicle
history
report
provided
Independent
third-party
inspection Warranty details
Is there a
Is the
Dealer
warranty
warranty
return/
deductible?/ transferable?/ exchange
cost
fee
program
Lexus
Lexus Certified Pre-Owned
Chuck Yaeger
national certified pre-owned manager
www.lexuscpo.com
Yes
• 7 model years or newer
• 100,000 miles from original in-service date or 36 months from
Yes
No/$0
No/$0
None
Yes
Yes/$100
Yes/$0
None
Yes
No/$0
Yes/$0
None
Yes
No/$0
Yes/$0
7 days/
500 miles
exchange
Yes
No/$
Yes/$0
None
CPO date of sale, whichever occurs first
• Roadside assistance
• Less than 70,000 miles
Lincoln
Lincoln Certified Pre-Owned
Glenn Burke
manager, certified pre-owned
www.fordcpo.com
923/
1,214
$645
234/
638
$399
Compliance test • 169-point inspection
required;
• 5 model years or newer
$500-$1,500
• Less than 80,000 miles
annual fee
based on dealer
planning volume
Yes
Dealers sign a
participation
agreement
No
• 72 months/100,000 miles comprehensive limited warranty
from original in-service date
• 24 months/50,000 miles additional comprehensive limited
warranty after new-car warranty expires
• 72 months/100,000 miles roadside assistance from original
in-service date
Mazda
Mazda Certified Pre-Owned Vehicle Program
Dean Parsons
manager
www.mazdausa.com
• 150-point inspection
• 5 model years or newer
• Powertrain 7 years/100,000 miles limited warranty from original
in-service date
• Additional powertrain 3 months/3,000 miles limited warranty from
CPO date of sale on vehicles purchased after Sept. 3, 2008
• 24-hour roadside assistance for the duration of warranty
• Less than 60,000 miles
Mercedes-Benz
Mercedes-Benz Certified Pre-Owned Program
Mike Slagter
vp, sales operations
www.mbusa.com
347/
347
$595- Dealers must
• Rigorous inspection
$1,595 meet training
• 6 model years or newer
and performance • Less than 75,000 miles
criteria
Yes
• 100,000 miles from original in-service date
• 12 or 24 months CPO extended limited warranty available
up to 100,000 total accumulated vehicle miles
Mini
Mini Next Certified Pre-Owned Mini
Jim McDowell
vp, Mini
www.miniusa.com
Note: Total new-car dealers as of Sept. 2009. Dealer fees
may include per-vehicle certification fees, advertising
fees and warranty fees.
86/
86
N.A.
Dealers sign a
participation
agreement
• Mini Next vehicle
inspection checklist
• Less than 60 months from
original in-service date
• Less than 60,000 miles
No
• 4 years/60,000 miles from original in-service date
• 2 years/50,000 miles after new-car warranty expires
• Roadside assistance
N.A. = Not available
Source: Automotive News Data Center and company sources
8
Program name/Top executive/Web address
No. of dealers
in program/
Total newcar dealers
Dealer
fees
per
vehicle
Dealer
criteria
Vehicle criteria
Vehicle
history
report
provided
Independent
third-party
inspection Warranty details
Is there a
Is the
Dealer
warranty
warranty
return/
deductible?/ transferable?/ exchange
cost
fee
program
Mitsubishi
Mitsubishi Certified Pre-Owned Program
Marv Baisden
director, sales operations
www.mitsubishicars.com
205/
406
$199- One-time
$599 enrollment
fee of $595
• 123-point inspection
$349
• 156-point inspection
No
• 10 years/100,000 miles from original in-service date
Yes
No/$0
No/$0
None
No
• 84 months/100,000 miles from original in-service date
Yes
Yes/$50
No/$0
None
• 5 model years or newer
• Less than 60,000 miles
Nissan Division
Nissan Certified Pre-Owned
Neal Zirke
senior manager, CPO and pre-owned
www.nissanusa.com/cpo/apps
1,029/
1,059
Dealers sign
a participation
agreement
• 5 model years or newer
• Powertrain 24 months/40,000 miles after new-car warranty expires
• Less than 60,000 miles
• Optional Security+Plus Pre-Owned Preferred WRAP
• Clean title history
• Roadside assistance and trip interruption
Porsche
Porsche Approved Certified Pre-Owned
Vehicle Program
Kevin Harvey
manager, pre-owned operations
www.porsche.com/usa
202/
202
$1,790- Compliance
$1,990 with CPO
policy and
procedures
• 111+ point inspection
Yes
• Same as new-car warranty
• 24 months/50,000 miles limited warranty after new-car
warranty expires
• 24-hour roadside assistance
Yes
No/$0
Yes/$0
None
No
• 72 months/100,000 miles limited warranty
• 6 months of Onstar service
• Roadside assistance and courtesy transportation
Yes
No/$0
Yes/$0
None
No
• Powertrain limited warranty 5 years/100,000 miles from original
Yes
No/$0
Yes/$0
3 days/
150 miles
vehicle
exchange
• 8 model years or newer
• Less than 100,000 miles
Saab
Saab Certified Pre-Owned Vehicles
John Roth
director, premium channel
www.saabusa.com
208/
245
N.A.
Dealers sign
a participation
agreement
and are in
good standing
• 117-point inspection
Participation
included in
franchise
agreement
• 117-point inspection
• 4 model years or newer
• Less than 60,000 miles
Saturn
Saturn Certified Pre-Owned
James Craner
director, sales operations, Saturn
www.saturn.com/saturn
Note: Total new-car dealers as of Sept. 2009. Dealer fees
may include per-vehicle certification fees, advertising
fees and warranty fees.
299/
435
N.A.
• 5 model years or newer
• Less than 75,000 miles
Sponsored by
in-service date
• 12 months/12,000 miles bumper-to-bumper warranty after new-car
warranty expires
• Roadside assistance and courtesy transportation
N.A. = Not available
Source: Automotive News Data Center and company sources
9
Program name/Top executive/Web address
No. of dealers
in program/
Total newcar dealers
Dealer
fees
per
vehicle
Dealer
criteria
Vehicle criteria
Independent
third-party
inspection Warranty details
Vehicle
history
report
provided
Is there a
Is the
Dealer
warranty
warranty
return/
deductible?/ transferable?/ exchange
cost
fee
program
Subaru
Subaru Certified Pre-Owned Vehicle
Tim Colbeck
senior vp, sales
www.subaru.com
405/
$495 + Dealers sign
596 surcharges a participation
agreement
• 152-point inspection
No
• Powertrain 6 years/100,000 miles from original in-service date
Yes
No/$0
Yes/$35
None
Yes
• Powertrain 84 months/100,000 miles from original in-service date Yes
• 3 months/3,000 miles comprehensive warranty at CPO date of sale
• Powertrain 12 months/40,000 miles after new-car warranty expires
• Roadside assistance
Yes/$50
Yes/$0
Dealer
option
No
• 24 months/24,000 miles from CPO date of sale
Yes
No/$0
Yes/$150
None
Yes
No/$0
Yes/$0
None
• 5 model years or newer
• Roadside assistance
• Less than 80,000 miles
Toyota Division
Toyota Certified Used Vehicles*
Scott Heyer
corporate manager
www.toyota.com/certified
1,149/
1,224
$450
Dealers sign
a participation
agreement
• 160-point inspection
• 174-point inspection
for hybrid vehicles
• 7 model years or newer
• Less than 85,000 miles
• Must pass a Carfax history
*go to www.toyotacertifiedhybrids.com for more details
on Toyota’s hybrid CPO vehicle program
Volkswagen
Volkswagen Certified Pre-Owned
Rob Martin
CPO manager
www.vw.com/preloved
577/
577
$450- Volkswagen
$1,250 dealers
in good
standing
• 112-point inspection
$950- Volvo dealers
$1,195 in good
standing
• 130+ point inspection
• 5 model years or newer
• Complimentary membership to VW Club
• Less than 75,000 miles
• 3-months free Sirius radio on all factory equipped CPO units
• 2-year roadside assistance
Volvo
Volvo Certified Pre-Owned
Diana Lidgett
pre-owned car line manager
www.volvocars.us/tools/CertifiedPreOwned
325/
325
No
• 6 years/100,000 miles from original in-service date
• 5 model years or newer
• 2 years/50,000 miles comprehensive after new-car warranty expires
• Less than 80,000 miles
• Roadside assistance
Source: Automotive News Data Center and company sources
Note: Total new-car dealers as of Sept. 2009. Dealer fees may include per-vehicle certification fees, advertising fees and warranty fees.
G LO S SA RY O F C E RTI F I E D P R E - O W N E D V E H I C LE TE R M S
Certified pre-owned vehicle
A previously owned vehicle sold with the original manufacturer’s certification that the vehicle is in optimal condition.
The manufacturers select vehicles based on age, mileage and a multiple-point inspection process. Age, mileage and
inspection criteria vary by manufacturer.
Certified warranty details
Most certified pre-owned warranty programs transfer and extend the existing new-car warranty terms or add terms and
mileage. Warranty coverage varies by manufacturer.
Warranty deductible
The amount the owner is responsible for when repair work is performed under CPO warranty. Many manufacturers do not
require a deductible.
Transferable warranty
If the owner of a certified pre-owned vehicle sells the vehicle and it is within the warranty period, the new owner may be
eligible for a transfer of the warranty. Some manufacturers require the new owner to pay a transfer fee.
Vehicle criteria
To be considered for certification, a vehicle must be a recent model year, have limited mileage and pass a
multiple-point inspection. Each manufacturer has its own set of requirements.
Vehicle history report
A report generated by using the 17-character vehicle identification number providing information regarding the history
of a vehicle. The type of information that may be available includes salvaged or junk titles, flood damage, accident history,
odometer readings, lemon history, state emissions results, number of owners, service records, lien activity, or vehicle use
(taxi, rental, lease, etc.).
Point inspection
A comprehensive vehicle inspection to ensure that the vehicle is in excellent working order. The point inspection
is a list of the parts of the vehicle that are examined. Each manufacturer has its own inspection list, but most are similar.
All inspections are performed under strict manufacturer guidelines.
Independent third-party inspection
A vehicle inspection completed by an outside party that is not affiliated with the dealership.
Roadside assistance
Most certified pre-owned programs offer free roadside service while the vehicle is under warranty.
Return/exchange
Some manufacturers allow for a limited time in which a customer can return or exchange a vehicle.
Automotive News Data Center makes every effort for accuracy. In the event of a misprint the guide will not be reprinted but rather corrected in the next scheduled printing.
10
CERTIFIED PRE-OWNED VEHICLE SALES
12 M O NTH S 2008
BMW division
Mini
BMW GROUP
Chrysler
Dodge
Jeep
CHRYSLER GROUP
Ford Div., Lincoln, Mercury
Jaguar†
Land Rover†
Volvo
FORD MOTOR CO.
GM Certified††
Cadillac
Hummer
Saab
Saturn
GENERAL MOTORS
Acura
Honda Division
AMERICAN HONDA
Hyundai
Kia
HYUNDAI-KIA AUTOMOTIVE
JAGUAR LAND ROVER†
MAZDA
MERCEDES-BENZ
MITSUBISHI*
Infiniti
Nissan Division
NISSAN NORTH AMERICA
PORSCHE
SUBARU
SUZUKI‡*
Lexus
Toyota Division
TOYOTA MOTOR SALES
Audi
Bentley
Volkswagen division
VOLKSWAGEN OF AMERICA
TOTAL CERTIFIED
January
February
March
April
May
June
July
August
September
October
November
December
2008
Total
2007
Total
Percent
change
7,313
73
7,386
3,111
4,225
2,431
9,767
11,106
550
627
2,122
14,405
33,339
3,226
129
429
546
37,669
3,080
16,039
19,119
608
5
613
–
424
3,624
125
232
4,595
4,827
564
762
–
3,641
20,424
24,065
2,592
74
2,384
5,050
128,400
8,311
87
8,398
3,693
5,090
2,869
11,652
11,435
577
635
1,955
14,602
38,166
3,270
155
458
706
42,755
2,946
15,044
17,990
563
99
662
–
391
4,517
120
260
4,871
5,131
549
425
–
3,920
22,473
26,393
3,023
86
2,668
5,777
139,362
9,600
134
9,734
4,243
5,216
2,879
12,338
12,609
639
536
2,300
16,084
38,162
3,324
163
518
1,042
43,209
3,408
18,623
22,031
661
171
832
–
362
5,110
125
265
5,332
5,597
675
700
–
4,398
27,144
31,542
3,276
91
3,040
6,407
154,746
9,237
153
9,390
4,291
4,846
2,764
11,901
13,852
698
500
2,444
17,494
38,861
3,565
167
727
1,159
44,479
3,303
18,170
21,473
770
285
1,055
–
458
7,261
138
258
4,949
5,207
689
713
–
4,953
25,219
30,172
3,198
61
3,310
6,569
156,999
9,616
211
9,827
4,616
5,218
2,876
12,710
14,802
733
781
2,271
18,587
40,393
3,707
191
851
1,432
46,574
3,473
18,445
21,918
783
330
1,113
–
393
6,037
147
262
5,210
5,472
722
932
–
5,471
27,043
32,514
3,365
63
3,757
7,185
164,131
7,909
236
8,145
3,591
4,247
2,611
10,449
12,829
–
–
2,423
15,252
36,445
3,270
133
841
1,168
41,857
3,133
16,211
19,344
739
280
1,019
1,451
461
4,809
138
256
4,538
4,794
568
811
–
3,938
23,311
27,249
2,787
44
3,307
6,138
142,485
7,998
219
8,217
3,473
4,151
2,569
10,193
13,048
–
–
2,178
15,226
35,799
3,700
161
770
1,164
41,594
3,357
16,791
20,148
777
282
1,059
1,616
445
5,175
139
620
4,909
5,529
627
932
–
4,491
24,255
28,746
2,699
38
3,297
6,034
145,680
9,453
194
9,647
3,238
4,150
2,889
10,277
13,525
–
–
2,079
15,604
35,168
4,023
251
791
1,005
41,238
3,691
16,131
19,822
681
287
968
1,817
392
6,440
151
1,176
4,966
6,142
606
1,022
–
4,763
24,665
29,428
2,845
54
3,605
6,504
150,058
7,707
175
7,882
2,550
3,259
2,402
8,211
10,984
–
–
2,070
13,054
30,375
3,269
193
687
817
35,341
2,724
13,083
15,807
720
227
947
1,576
403
4,973
117
1,007
4,682
5,689
474
930
–
4,675
19,301
23,976
1,941
61
3,193
5,195
124,575
7,937
151
8,088
2,419
3,448
2,661
8,528
10,871
–
–
1,654
12,525
29,167
3,051
228
533
783
33,762
2,714
11,957
14,671
707
281
988
1,274
404
4,807
93
893
4,931
5,824
390
844
–
4,289
19,738
24,027
2,017
90
2,458
4,565
120,790
7,700
123
7,823
2,231
3,560
2,621
8,412
11,750
–
–
1,726
13,476
28,607
3,453
256
552
863
33,731
2,830
10,951
13,781
571
199
770
1,191
389
5,312
71
874
4,740
5,614
415
945
–
3,526
20,282
23,808
1,894
92
2,305
4,291
120,029
11,719
119
11,838
2,845
4,415
3,306
10,566
13,990
–
–
2,431
16,421
37,632
3,740
262
548
888
43,070
3,494
12,957
16,451
651
210
861
1,314
455
6,589
85
1,109
5,782
6,891
454
947
–
4,433
21,195
25,628
2,472
77
3,056
5,605
147,175
104,500
1,875
106,375
40,301
51,825
32,878
125,004
150,801
3,197
3,079
25,653
182,730
422,114
41,598
2,289
7,705
11,573
485,279
38,153
184,402
222,555
8,231
2,656
10,887
10,239
4,977
64,654
1,449
7,212
59,505
66,717
6,733
9,963
–
52,498
275,050
327,548
32,109
831
36,380
69,320
1,694,430
89,976
1,006
90,982
39,914
50,705
31,387
122,006
156,659
9,380
6,156
23,406
195,601
451,565
38,777
1,341
7,294
12,758
511,735
39,050
204,601
243,651
3,440
–
3,440
–
4,989
50,929
1,266
2,835
55,422
58,257
6,593
4,159
34
50,284
271,627
321,911
27,067
752
33,380
61,199
1,676,752
16.1%
86.4%
16.9%
1.0%
2.2%
4.8%
2.5%
–3.7%
–65.9%
–50.0%
9.6%
–6.6%
–6.5%
7.3%
70.7%
5.6%
–9.3%
–5.2%
–2.3%
–9.9%
–8.7%
139.3%
–
216.5%
–
–0.2%
26.9%
14.5%
154.4%
7.4%
14.5%
2.1%
139.6%
–
4.4%
1.3%
1.8%
18.6%
10.5%
9.0%
13.3%
1.1%
† Ford Motor Co. sold Jaguar Land Rover to Tata Motors on June 2, 2008
*Estimate
††Includes Buick, Chevrolet, GMC, Oldsmobile and Pontiac
‡Suzuki no longer has an official certified pre-owned vehicle program
Source: Automotive News Data Center, Autodata Corp. and company sources
Sponsored by
11