CERTIFIED PRE-OWNED VEHICLE PROGRAMS
© 2009 Crain Communications. All rights reserved. Guide to CERTIFIED PRE-OWNED VEHICLE PROGRAMS Sponsored by September 21, 2009 I NTR O D U CTI O N Guide to CE RTI FI E D PR E-OWN E D VE H ICLE PR OG R AMS Contents Certified pre-owned vehicle checklist......................4 Acura, Audi, Bentley, BMW, Cadillac .......................5 Chrysler Group, Ford and Mercury, GM, Honda Division, Hummer ...................................6 Hyundai, Infiniti, Jaguar, Kia, Land Rover ................7 Lexus, Lincoln, Mazda, Mercedes-Benz, Mini .................................................................8 Mitsubishi, Nissan Division, Porsche, Saab, Saturn ..............................................................9 Subaru, Toyota Division, Volkswagen division, Volvo ..............................................................10 Glossary of terms ...............................................10 Certified pre-owned vehicle sales, 2008 by month ...............................................11 I This year, for the first time, the company ndustry wide certified used-vehicle sales has extended its special finance rates to shifted into reverse this year, but some include all of its vehicles, instead of just a brands’ sales moved into high gear. select few. So far this year, rates have varied The industry sold 1,031,130 certified used from 2.9 percent to 4.9 percent on contracts cars and trucks in the first seven months of with durations of up to 60 months, Martin 2009, down 8.4 percent from the year-earlier says. period. The drop is a sharp reversal after seven years of solid growth. Taking confusion out Of the 29 cer tified programs documented “Last year, we focused on being model by Automotive News in this guide, 17 — more specific with our financing, but this year than half — sold fewer vehicles in the first we’ve blanketed the entire lineup,” Mar tin seven months of 2009 than in the same period says. “We felt we’re taking some of the last year. confusion out of it for the customer.” Joe Spina, senior remarketing manager at Lexus sold 35,001 certified vehicles from Edmunds.com, predicts that certified sales January through July, up 13.6 percent. will continue to retreat for Chuck Yaeger, national the rest of the year. “Let’s face it, consumers may want to be a Lexus cer tified part of a luxury brand but may not have the pre-owned manager, says ‘Distracted’ dealers Spina says he is surdisposable cash for a new car. But they can the brand got a lift from intenders who prised that certified sales certainly get into a certified pre-owned.” new-car switched to a certified used have held up as well as Lexus to fit their budgets. they have, considering all CHUCK YAEGER “In the last 18 months or the turmoil of the year. LEXUS CERTIFIED PRE-OWNED MANAGER so, the economy has been “Dealers have been disthe tipping point,’’ he says. “Let’s face it, tracted by manufacturers’ filing for bankruptcy, cash-for-clunkers programs” and other issues, consumers may want to be a part of a luxury Spina says. “Some are struggling to make brand but may not have the disposable payroll and some are not sure if they’re going cash to get into a new car. to keep their franchise. “But they cer tainly can get into cer tified “There have been so many distractions for pre-owned and we’ve kept them in the brand.” dealers, I think it’s commendable that CPO have BMW division sold 67,140 certified used sold at the number they have so far this year.” vehicles in the first seven months of this year, General Motors Co. and Chrysler Group, both up 11.9 percent. of which underwent bankruptcy restructuring this Peter Miles, BMW of North America executive year, were the biggest certified sales losers. vice president for operations, says the company Chrysler’s sales plummeted 26.1 percent to 58,332 units in the first seven months of this expects approximately 130,000 units to come off lease in 2009. About 120,000 of those year compared to the year-earlier period. will be sold as certified used vehicles, he GM’s sales fell 21.6 percent to 233,676 in says. the same period. Miles says certified used-vehicle sales bolster But some vehicle brands are swimming new-car residual values, introduce new against the tide. customers to the brand and provide a profit Volkswagen division sales, for example, source for dealers, which is impor tant increased 29.3 percent to 28,153 in the because new-car sales are down this year. In January-July period. the first seven months, new-vehicle sales for Rob Martin, VW certified pre-owned manager, BMW Group, including Mini, fell 27.4 percent says a good supply of off-lease vehicles plus incentives, such as a free three-month to 135,911. subscription to Sirius satellite radio, helped Says Miles: “Our dealer network remains dealers sell more of the brand’s cer tified profitable which means they can invest in used vehicles. customer service.” Sponsored by 3 C E RTI F I E D P R E-O W N E D V E H I C LE C H E C K LI ST Underhood Interior 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 air conditioning airbags alarm antenna ashtrays audio system carpet convertible top cupholders dash pads dashboard illumination defogger defrost entertainment package 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 fabric/leather fuel and trunk release glove box & compartments head restraints headliner heat horn lighter lighting system mats mirror controls moonroof navigation systems no debris 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 䡺 odors panel power outlets power windows radio seat belts seat adjusters steering system sun visor sunroof trim vanity mirror vent window tinting Exterior 䡺 䡺 䡺 䡺 䡺 䡺 body panels brackets 䡺 bumpers/fenders 䡺 deck 䡺 doors 䡺 door locks 䡺 exterior lights 䡺 grille hinges hood 䡺 major damage from rust or natural disaster 䡺 outside mirrors 䡺 paint 䡺 molding remotes roof rack 䡺 tailgate 䡺 trim 䡺 wheels 䡺 wheel covers 䡺 windows and windshield 䡺 wipers 䡺 䡺 䡺 䡺 䡺 䡺 alternator battery 䡺 belts 䡺 cables 䡺 engine 䡺 engine fluids fans filters 䡺 hoses 䡺 ignition system 䡺 leaks 䡺 mounts Underbody 䡺 䡺 䡺 䡺 䡺 䡺 bars brakes 䡺 bushings 䡺 calipers 䡺 chassis 䡺 clutch 䡺 cylinders 䡺 differential drums exhaust system 䡺 frame 䡺 hoses 䡺 joints 䡺 lines 䡺 pads 䡺 rotors aftermarket components 䡺 color consistency 䡺 even, high luster paint 䡺 䡺 䡺 䡺 free of dents glass is clear and free of repairs 䡺 no cracked or broken lenses no dents no residue 䡺 no swirl marks 䡺 no water spots 䡺 no water leaks 䡺 䡺 䡺 䡺 䡺 䡺 carpet clean and free of debris 䡺 fiber board tire cover 䡺 jack no odors spare tire 䡺 storage areas 䡺 tool kit air refiner filter auxiliary battery 䡺 electric motor asisted power steering 䡺 electronically controlled transmission 䡺 equalizing charge 䡺 hybrid battery 䡺 䡺 hybrid electronic control unit 䡺 hybrid engine 䡺 hybrid immobilizer system 䡺 inverter coolant level 䡺 module air intake duct 䡺 motor power cable trim trunk latches 䡺 trunk light 䡺 weatherstripping Road test 䡺 䡺 engine performance 䡺 indicator lights 䡺 gauges noise and vibration squeaks and rattles 䡺 cruise control 䡺 Hybrid components 䡺 shafts shoes 䡺 steering 䡺 suspension 䡺 tires and wheels 䡺 transaxle 䡺 transfer case 䡺 transmission Trunk/luggage compartment Exterior appearance and condition 䡺 power steering pumps 䡺 radiator 䡺 starter 䡺 tanks 䡺 wires 䡺 transmission and clutch operation 䡺 steering and suspension 䡺 ABS/brakes Vehicle history 䡺 multi-information display 䡺 power unit 䡺 software updates 䡺 vehicle VIN plates match engine compartment, door jambs and dash 䡺 vehicle history report scheduled maintenance 䡺 service bulletins 䡺 recalls 䡺 Additional items, where applicable 䡺 䡺 䡺 䡺 䡺 䡺 owner’s manual new-car warranty manual 䡺 certified warranty booklet radio security code navigation code 䡺 truck bed truck bedliner truck tailgate 䡺 USB port Inspection points may not apply to all manufacturers or vehicles 4 Program name/Top executive/Web address No. of dealers in program/ Total newcar dealers Dealer fees per vehicle 270/ 270 $445 Dealer criteria Vehicle criteria Dealers sign a participation agreement • 150-point inspection • 6 model years or newer • Less than 80,000 miles Vehicle history report provided Independent third-party inspection Warranty details Is there a Is the Dealer warranty warranty return/ deductible?/ transferable?/ exchange cost fee program Acura Acura Certified Pre-Owned Vehicles Dan Crowe national remarketing manager www.acura.com Yes • 60 months/62,000 miles from original in-service date; Yes Powertrain 84 months/100,000 miles from original in-service date • 12 months/12,000 miles comprehensive after new-car warranty expires; Powertrain 36 months/50,000 miles after new-car warranty expires • Roadside assistance, trip interruption, concierge service, free XM Radio trial period $1,150- Audi franchised • 300+ point inspection $1,675 dealer in • 5 model years or newer good standing • Less than 60,000 miles • Vehicle must have been in service for at least 4 months or 4,000 miles Yes • Remainder of new vehicle limited warranty • 24 months/50,000 miles comprehensive after new-car Varies Trained and • 154-point inspection by certified staff, • 5 model years or newer model meets CSI standards, must pass all car audits No No/$0 Yes/$0 3-day exchange only Yes Yes/$85 No/$0 None Yes No/$0 Yes/$50 Varies by dealer Yes Yes/$50 Yes/$0 Dealer option Yes No/$0 Yes/$0 None Audi Audi Certified Pre-Owned Mark Ilijanic national certified pre-owned manager www.audiusa.com/certified 268/ 268 warranty expires • Total vehicle miles not to exceed 100,000 miles • Roadside assistance Bentley Bentley Certified Pre-Owned Stephen Worrall head of aftersales www.bentleycertified.com 40/ 40 • 5 model years or newer receive one year comprehensive warranty • Same full benefits of new vehicle • Invitation to factory warranty • Roadside assistance BMW Certified Pre-Owned by BMW Russ Lucas manager, pre-owned sales www.bmwusa.com/cpo 338/ 338 $1,100- Dealers sign $2,800 a participation agreement • Comprehensive inspection No • 5 model years or newer • 24 months/50,000 miles comprehensive after new-car warranty expires • Roadside assistance • Less than 60,000 miles Cadillac Cadillac Certified Pre-Owned Vehicles John Roth director, retail operations premium channel sales www.cadillac.com Note: Total new-car dealers as of Sept. 2009. Dealer fees may include per-vehicle certification fees, advertising fees and warranty fees. 1,283/ 1,500 N.A. Available to all • 117-point inspection Cadillac dealers, • 48 months from original participation in-service date is voluntary • Less than 50,000 miles Sponsored by No • 6 years/100,000 miles comprehensive, bumper to bumper from original in-service date • 24 months/50,000 miles comprehensive beyond new-car warranty • 6 months of OnStar at no additional cost • Roadside assistance and trip interruption N.A. = Not available Source: Automotive News Data Center and company sources 5 Program name/Top executive/Web address No. of dealers in program/ Total newcar dealers Dealer fees per vehicle 800/ 2,378 $325 Dealer criteria Vehicle criteria Vehicle history report provided Independent third-party inspection Warranty details Is there a Is the Dealer warranty warranty return/ deductible?/ transferable?/ exchange cost fee program Chrysler Group Chrysler Certified Pre-Owned Vehicles Peter Fong president & CEO, Chrysler Brand Chrysler Group www.certifiedpreowned.chrysler.com Dealer must complete dealership installation program • 125-point inspection No • 5 model years or newer • Powertrain 6 years/80,000 miles from original in-service date Yes Yes/$150 Yes/$150 No Yes original in-service date and 3 months/3,000 comprehensive limited warranty from certified pre-owned purchase date • 36 months/64,000 miles additonal limited powertrain on 2003-06 models • 12 months/40,000 miles additonal limited powertrain on 2007-08 models • Roadside assistance Yes/$100 Yes/$0 None Yes No/$0 Yes/$0 3 days/ 150 miles customer satisfaction guarantee • Upgraded warranty program available including industry-exclusive • Less than 65,000 miles lifetime warranty upgrade Ford and Mercury Ford Certified Pre-Owned Programs Mercury Certified Pre-Owned Programs* Glenn Burke manager, certified pre-owned www.fordcpo.com 3,732/ 5,065 *No annual fee if enrolled in Ford or Lincoln CPO program $425- Compliance test • 169-point inspection $595 required, • 5 model years or newer $500-$1,500 • Less than 80,000 miles annual fee according to dealer planning volume Yes • Powertrain 72 months/100,000 miles limited warranty from Yes • Powertrain 5 years/100,000 miles limited warranty from General Motors GM Certified Used Vehicles Mark Mathews director, GM used vehicle activities www.gmcertified.com; www.gm.com 3,500/ 6,000 N.A. Dealers sign a participation agreement • 117-point inspection Dealers sign a participation agreement • 150-point inspection Available to all Hummer dealers, participation is voluntary • 117-point inspection • 6 model years or newer original in-service date • Bumper-to-bumper 12 months/12,000 miles new-vehicle warranty extension after new-car warranty expires • 24/7 courtesy transportation and roadside assistance. • Less than 75,000 miles Honda Division Honda Certified Used Cars Dan Crowe national remarketing manager www.hondacars.com/certified 1,010/ 1,034 $375 Yes • 48 months/48,000 miles from original in-service date; Yes Powertrain 84 months/100,000 miles from original in-service date • 12 months/12,000 miles comprehensive after new-car warranty expires; Powertrain 48 months/64,000 miles after new-car warranty expires No/$0 Yes/$0 None No • 6 years/100,000 miles limited warranty from original No/$0 Yes/$0 None • 6 model years or newer • Less than 80,000 miles Hummer Hummer Certified Pre-Owned Vehicles John Roth director, retail operations premium sales channel www.hummer.com Note: Total new-car dealers as of Sept. 2009. Dealer fees may include per-vehicle certification fees, advertising fees and warranty fees. 117/ 171 N.A. • 48 months from original in-service date • Less than 50,000 miles Yes in-service date • 6 months of OnStar at no additional cost • Roadside assistance and trip interruption protection N.A. = Not available Source: Automotive News Data Center and company sources 6 Program name/Top executive/Web address No. of dealers in program/ Total newcar dealers Dealer fees per vehicle 596/ 792 $459 Dealer criteria Vehicle criteria Vehicle history report provided Independent third-party inspection Warranty details Is there a Is the Dealer warranty warranty return/ deductible?/ transferable?/ exchange cost fee program Hyundai Hyundai Certified Pre-Owned Tracy Bowes manager, assurance products www.hyundaiusa.com Dealer must enroll and sign a participation agreement • 150-point inspection No Dealers sign a participation agreement • 156-point inspection • 4 model years or newer • Less than 60,000 miles • Clean title history No • 140-point inspection No • 5 model years or newer • Powertrain 10 years/100,000 miles from original in-service date Yes Yes/$50 Yes/$0 None Yes Yes/$50 No/$0 None Yes No/$0 Yes/$0 None Yes No/$0 No/$0 See dealer for details Yes Yes/$100 Yes/$0 None • Roadside assistance and trip interruption protection • Less than 60,000 miles Infiniti Infiniti Certified Pre-Owned Neal Zirkle senior manager, CPO and pre-owned www.infinitiusa.com/iapps/cpo 181/ 183 $895 176/ 176 Varies Available by to all model Jaguar dealers • Powertrain 72 months/100,000 miles from the original in-service date • Optional extended WRAP service contract 84 month/100,000 miles from the original in-service date • $0 deductible and transferability available • Roadside assistance and trip interruption protection Jaguar Jaguar Select Edition Certified Pre-Owned Michael Ashton national remarketing manager www.jaguarusa.com • 72 months/100,000 miles from original in-service date • 5 model years or newer • 24 months/50,000 miles comprehensive after new-car warranty expires • Less than 60,000 miles • Rental car reimbursement • 24-hour roadside assistance and trip interruption Kia Kia Certified Pre-Owned Program Tom Loveless vp, sales www.kia.com 220/ 637 N.A. Enrollment and adherence to certification policy and procedures • 150-point inspection No • Up to 5 model years old • Powertrain 10 years/100,000 miles limited warranty from CPO date of sale, original 10 years/100,000 miles is nontransferable • Rental car allowance • Roadside assistance • Less than 60,000 miles Land Rover Land Rover Certified Pre-Owned Michael Ashton national remarketing manager www.landroverusa.com/cpo 177/ 177 Varies Available by to all model Land Rover dealers • 140-point inspection • 5 model years or newer • Less than 60,000 miles No • 6 years/75,000 miles from original in-service date • 24 months/25,000 miles after new-car warranty expires • For vehicles purchased prior to 11/7/05, coverage is 12 months/12,000 miles after new-car warranty expires • Rental car reimbursement • 24-hour roadside assistance and trip interruption Note: Total new-car dealers as of Sept. 2009. Dealer fees may include per-vehicle certification fees, advertising fees and warranty fees. Sponsored by N.A. = Not available Source: Automotive News Data Center and company sources 7 Program name/Top executive/Web address No. of dealers in program/ Total newcar dealers Dealer fees per vehicle Dealer criteria Vehicle criteria 227/ 227 $995 None • 161-point inspection Vehicle history report provided Independent third-party inspection Warranty details Is there a Is the Dealer warranty warranty return/ deductible?/ transferable?/ exchange cost fee program Lexus Lexus Certified Pre-Owned Chuck Yaeger national certified pre-owned manager www.lexuscpo.com Yes • 7 model years or newer • 100,000 miles from original in-service date or 36 months from Yes No/$0 No/$0 None Yes Yes/$100 Yes/$0 None Yes No/$0 Yes/$0 None Yes No/$0 Yes/$0 7 days/ 500 miles exchange Yes No/$ Yes/$0 None CPO date of sale, whichever occurs first • Roadside assistance • Less than 70,000 miles Lincoln Lincoln Certified Pre-Owned Glenn Burke manager, certified pre-owned www.fordcpo.com 923/ 1,214 $645 234/ 638 $399 Compliance test • 169-point inspection required; • 5 model years or newer $500-$1,500 • Less than 80,000 miles annual fee based on dealer planning volume Yes Dealers sign a participation agreement No • 72 months/100,000 miles comprehensive limited warranty from original in-service date • 24 months/50,000 miles additional comprehensive limited warranty after new-car warranty expires • 72 months/100,000 miles roadside assistance from original in-service date Mazda Mazda Certified Pre-Owned Vehicle Program Dean Parsons manager www.mazdausa.com • 150-point inspection • 5 model years or newer • Powertrain 7 years/100,000 miles limited warranty from original in-service date • Additional powertrain 3 months/3,000 miles limited warranty from CPO date of sale on vehicles purchased after Sept. 3, 2008 • 24-hour roadside assistance for the duration of warranty • Less than 60,000 miles Mercedes-Benz Mercedes-Benz Certified Pre-Owned Program Mike Slagter vp, sales operations www.mbusa.com 347/ 347 $595- Dealers must • Rigorous inspection $1,595 meet training • 6 model years or newer and performance • Less than 75,000 miles criteria Yes • 100,000 miles from original in-service date • 12 or 24 months CPO extended limited warranty available up to 100,000 total accumulated vehicle miles Mini Mini Next Certified Pre-Owned Mini Jim McDowell vp, Mini www.miniusa.com Note: Total new-car dealers as of Sept. 2009. Dealer fees may include per-vehicle certification fees, advertising fees and warranty fees. 86/ 86 N.A. Dealers sign a participation agreement • Mini Next vehicle inspection checklist • Less than 60 months from original in-service date • Less than 60,000 miles No • 4 years/60,000 miles from original in-service date • 2 years/50,000 miles after new-car warranty expires • Roadside assistance N.A. = Not available Source: Automotive News Data Center and company sources 8 Program name/Top executive/Web address No. of dealers in program/ Total newcar dealers Dealer fees per vehicle Dealer criteria Vehicle criteria Vehicle history report provided Independent third-party inspection Warranty details Is there a Is the Dealer warranty warranty return/ deductible?/ transferable?/ exchange cost fee program Mitsubishi Mitsubishi Certified Pre-Owned Program Marv Baisden director, sales operations www.mitsubishicars.com 205/ 406 $199- One-time $599 enrollment fee of $595 • 123-point inspection $349 • 156-point inspection No • 10 years/100,000 miles from original in-service date Yes No/$0 No/$0 None No • 84 months/100,000 miles from original in-service date Yes Yes/$50 No/$0 None • 5 model years or newer • Less than 60,000 miles Nissan Division Nissan Certified Pre-Owned Neal Zirke senior manager, CPO and pre-owned www.nissanusa.com/cpo/apps 1,029/ 1,059 Dealers sign a participation agreement • 5 model years or newer • Powertrain 24 months/40,000 miles after new-car warranty expires • Less than 60,000 miles • Optional Security+Plus Pre-Owned Preferred WRAP • Clean title history • Roadside assistance and trip interruption Porsche Porsche Approved Certified Pre-Owned Vehicle Program Kevin Harvey manager, pre-owned operations www.porsche.com/usa 202/ 202 $1,790- Compliance $1,990 with CPO policy and procedures • 111+ point inspection Yes • Same as new-car warranty • 24 months/50,000 miles limited warranty after new-car warranty expires • 24-hour roadside assistance Yes No/$0 Yes/$0 None No • 72 months/100,000 miles limited warranty • 6 months of Onstar service • Roadside assistance and courtesy transportation Yes No/$0 Yes/$0 None No • Powertrain limited warranty 5 years/100,000 miles from original Yes No/$0 Yes/$0 3 days/ 150 miles vehicle exchange • 8 model years or newer • Less than 100,000 miles Saab Saab Certified Pre-Owned Vehicles John Roth director, premium channel www.saabusa.com 208/ 245 N.A. Dealers sign a participation agreement and are in good standing • 117-point inspection Participation included in franchise agreement • 117-point inspection • 4 model years or newer • Less than 60,000 miles Saturn Saturn Certified Pre-Owned James Craner director, sales operations, Saturn www.saturn.com/saturn Note: Total new-car dealers as of Sept. 2009. Dealer fees may include per-vehicle certification fees, advertising fees and warranty fees. 299/ 435 N.A. • 5 model years or newer • Less than 75,000 miles Sponsored by in-service date • 12 months/12,000 miles bumper-to-bumper warranty after new-car warranty expires • Roadside assistance and courtesy transportation N.A. = Not available Source: Automotive News Data Center and company sources 9 Program name/Top executive/Web address No. of dealers in program/ Total newcar dealers Dealer fees per vehicle Dealer criteria Vehicle criteria Independent third-party inspection Warranty details Vehicle history report provided Is there a Is the Dealer warranty warranty return/ deductible?/ transferable?/ exchange cost fee program Subaru Subaru Certified Pre-Owned Vehicle Tim Colbeck senior vp, sales www.subaru.com 405/ $495 + Dealers sign 596 surcharges a participation agreement • 152-point inspection No • Powertrain 6 years/100,000 miles from original in-service date Yes No/$0 Yes/$35 None Yes • Powertrain 84 months/100,000 miles from original in-service date Yes • 3 months/3,000 miles comprehensive warranty at CPO date of sale • Powertrain 12 months/40,000 miles after new-car warranty expires • Roadside assistance Yes/$50 Yes/$0 Dealer option No • 24 months/24,000 miles from CPO date of sale Yes No/$0 Yes/$150 None Yes No/$0 Yes/$0 None • 5 model years or newer • Roadside assistance • Less than 80,000 miles Toyota Division Toyota Certified Used Vehicles* Scott Heyer corporate manager www.toyota.com/certified 1,149/ 1,224 $450 Dealers sign a participation agreement • 160-point inspection • 174-point inspection for hybrid vehicles • 7 model years or newer • Less than 85,000 miles • Must pass a Carfax history *go to www.toyotacertifiedhybrids.com for more details on Toyota’s hybrid CPO vehicle program Volkswagen Volkswagen Certified Pre-Owned Rob Martin CPO manager www.vw.com/preloved 577/ 577 $450- Volkswagen $1,250 dealers in good standing • 112-point inspection $950- Volvo dealers $1,195 in good standing • 130+ point inspection • 5 model years or newer • Complimentary membership to VW Club • Less than 75,000 miles • 3-months free Sirius radio on all factory equipped CPO units • 2-year roadside assistance Volvo Volvo Certified Pre-Owned Diana Lidgett pre-owned car line manager www.volvocars.us/tools/CertifiedPreOwned 325/ 325 No • 6 years/100,000 miles from original in-service date • 5 model years or newer • 2 years/50,000 miles comprehensive after new-car warranty expires • Less than 80,000 miles • Roadside assistance Source: Automotive News Data Center and company sources Note: Total new-car dealers as of Sept. 2009. Dealer fees may include per-vehicle certification fees, advertising fees and warranty fees. G LO S SA RY O F C E RTI F I E D P R E - O W N E D V E H I C LE TE R M S Certified pre-owned vehicle A previously owned vehicle sold with the original manufacturer’s certification that the vehicle is in optimal condition. The manufacturers select vehicles based on age, mileage and a multiple-point inspection process. Age, mileage and inspection criteria vary by manufacturer. Certified warranty details Most certified pre-owned warranty programs transfer and extend the existing new-car warranty terms or add terms and mileage. Warranty coverage varies by manufacturer. Warranty deductible The amount the owner is responsible for when repair work is performed under CPO warranty. Many manufacturers do not require a deductible. Transferable warranty If the owner of a certified pre-owned vehicle sells the vehicle and it is within the warranty period, the new owner may be eligible for a transfer of the warranty. Some manufacturers require the new owner to pay a transfer fee. Vehicle criteria To be considered for certification, a vehicle must be a recent model year, have limited mileage and pass a multiple-point inspection. Each manufacturer has its own set of requirements. Vehicle history report A report generated by using the 17-character vehicle identification number providing information regarding the history of a vehicle. The type of information that may be available includes salvaged or junk titles, flood damage, accident history, odometer readings, lemon history, state emissions results, number of owners, service records, lien activity, or vehicle use (taxi, rental, lease, etc.). Point inspection A comprehensive vehicle inspection to ensure that the vehicle is in excellent working order. The point inspection is a list of the parts of the vehicle that are examined. Each manufacturer has its own inspection list, but most are similar. All inspections are performed under strict manufacturer guidelines. Independent third-party inspection A vehicle inspection completed by an outside party that is not affiliated with the dealership. Roadside assistance Most certified pre-owned programs offer free roadside service while the vehicle is under warranty. Return/exchange Some manufacturers allow for a limited time in which a customer can return or exchange a vehicle. Automotive News Data Center makes every effort for accuracy. In the event of a misprint the guide will not be reprinted but rather corrected in the next scheduled printing. 10 CERTIFIED PRE-OWNED VEHICLE SALES 12 M O NTH S 2008 BMW division Mini BMW GROUP Chrysler Dodge Jeep CHRYSLER GROUP Ford Div., Lincoln, Mercury Jaguar† Land Rover† Volvo FORD MOTOR CO. GM Certified†† Cadillac Hummer Saab Saturn GENERAL MOTORS Acura Honda Division AMERICAN HONDA Hyundai Kia HYUNDAI-KIA AUTOMOTIVE JAGUAR LAND ROVER† MAZDA MERCEDES-BENZ MITSUBISHI* Infiniti Nissan Division NISSAN NORTH AMERICA PORSCHE SUBARU SUZUKI‡* Lexus Toyota Division TOYOTA MOTOR SALES Audi Bentley Volkswagen division VOLKSWAGEN OF AMERICA TOTAL CERTIFIED January February March April May June July August September October November December 2008 Total 2007 Total Percent change 7,313 73 7,386 3,111 4,225 2,431 9,767 11,106 550 627 2,122 14,405 33,339 3,226 129 429 546 37,669 3,080 16,039 19,119 608 5 613 – 424 3,624 125 232 4,595 4,827 564 762 – 3,641 20,424 24,065 2,592 74 2,384 5,050 128,400 8,311 87 8,398 3,693 5,090 2,869 11,652 11,435 577 635 1,955 14,602 38,166 3,270 155 458 706 42,755 2,946 15,044 17,990 563 99 662 – 391 4,517 120 260 4,871 5,131 549 425 – 3,920 22,473 26,393 3,023 86 2,668 5,777 139,362 9,600 134 9,734 4,243 5,216 2,879 12,338 12,609 639 536 2,300 16,084 38,162 3,324 163 518 1,042 43,209 3,408 18,623 22,031 661 171 832 – 362 5,110 125 265 5,332 5,597 675 700 – 4,398 27,144 31,542 3,276 91 3,040 6,407 154,746 9,237 153 9,390 4,291 4,846 2,764 11,901 13,852 698 500 2,444 17,494 38,861 3,565 167 727 1,159 44,479 3,303 18,170 21,473 770 285 1,055 – 458 7,261 138 258 4,949 5,207 689 713 – 4,953 25,219 30,172 3,198 61 3,310 6,569 156,999 9,616 211 9,827 4,616 5,218 2,876 12,710 14,802 733 781 2,271 18,587 40,393 3,707 191 851 1,432 46,574 3,473 18,445 21,918 783 330 1,113 – 393 6,037 147 262 5,210 5,472 722 932 – 5,471 27,043 32,514 3,365 63 3,757 7,185 164,131 7,909 236 8,145 3,591 4,247 2,611 10,449 12,829 – – 2,423 15,252 36,445 3,270 133 841 1,168 41,857 3,133 16,211 19,344 739 280 1,019 1,451 461 4,809 138 256 4,538 4,794 568 811 – 3,938 23,311 27,249 2,787 44 3,307 6,138 142,485 7,998 219 8,217 3,473 4,151 2,569 10,193 13,048 – – 2,178 15,226 35,799 3,700 161 770 1,164 41,594 3,357 16,791 20,148 777 282 1,059 1,616 445 5,175 139 620 4,909 5,529 627 932 – 4,491 24,255 28,746 2,699 38 3,297 6,034 145,680 9,453 194 9,647 3,238 4,150 2,889 10,277 13,525 – – 2,079 15,604 35,168 4,023 251 791 1,005 41,238 3,691 16,131 19,822 681 287 968 1,817 392 6,440 151 1,176 4,966 6,142 606 1,022 – 4,763 24,665 29,428 2,845 54 3,605 6,504 150,058 7,707 175 7,882 2,550 3,259 2,402 8,211 10,984 – – 2,070 13,054 30,375 3,269 193 687 817 35,341 2,724 13,083 15,807 720 227 947 1,576 403 4,973 117 1,007 4,682 5,689 474 930 – 4,675 19,301 23,976 1,941 61 3,193 5,195 124,575 7,937 151 8,088 2,419 3,448 2,661 8,528 10,871 – – 1,654 12,525 29,167 3,051 228 533 783 33,762 2,714 11,957 14,671 707 281 988 1,274 404 4,807 93 893 4,931 5,824 390 844 – 4,289 19,738 24,027 2,017 90 2,458 4,565 120,790 7,700 123 7,823 2,231 3,560 2,621 8,412 11,750 – – 1,726 13,476 28,607 3,453 256 552 863 33,731 2,830 10,951 13,781 571 199 770 1,191 389 5,312 71 874 4,740 5,614 415 945 – 3,526 20,282 23,808 1,894 92 2,305 4,291 120,029 11,719 119 11,838 2,845 4,415 3,306 10,566 13,990 – – 2,431 16,421 37,632 3,740 262 548 888 43,070 3,494 12,957 16,451 651 210 861 1,314 455 6,589 85 1,109 5,782 6,891 454 947 – 4,433 21,195 25,628 2,472 77 3,056 5,605 147,175 104,500 1,875 106,375 40,301 51,825 32,878 125,004 150,801 3,197 3,079 25,653 182,730 422,114 41,598 2,289 7,705 11,573 485,279 38,153 184,402 222,555 8,231 2,656 10,887 10,239 4,977 64,654 1,449 7,212 59,505 66,717 6,733 9,963 – 52,498 275,050 327,548 32,109 831 36,380 69,320 1,694,430 89,976 1,006 90,982 39,914 50,705 31,387 122,006 156,659 9,380 6,156 23,406 195,601 451,565 38,777 1,341 7,294 12,758 511,735 39,050 204,601 243,651 3,440 – 3,440 – 4,989 50,929 1,266 2,835 55,422 58,257 6,593 4,159 34 50,284 271,627 321,911 27,067 752 33,380 61,199 1,676,752 16.1% 86.4% 16.9% 1.0% 2.2% 4.8% 2.5% –3.7% –65.9% –50.0% 9.6% –6.6% –6.5% 7.3% 70.7% 5.6% –9.3% –5.2% –2.3% –9.9% –8.7% 139.3% – 216.5% – –0.2% 26.9% 14.5% 154.4% 7.4% 14.5% 2.1% 139.6% – 4.4% 1.3% 1.8% 18.6% 10.5% 9.0% 13.3% 1.1% † Ford Motor Co. sold Jaguar Land Rover to Tata Motors on June 2, 2008 *Estimate ††Includes Buick, Chevrolet, GMC, Oldsmobile and Pontiac ‡Suzuki no longer has an official certified pre-owned vehicle program Source: Automotive News Data Center, Autodata Corp. and company sources Sponsored by 11
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