Audi Order Information Document

Audi Order Information
Document
•Your order
•Delivery
•Accessories
•Part exchange
•Payment terms
•Insurance
•Registration
transfers
•Contact us
www.northeastaudi.co.uk
Car Order Information
Thank you for choosing to buy your Audi from your North East Audi
Centre. As one of Britain’s largest Audi dealers we pride ourselves on
offering the best service to you at all times. Please read the enclosed
information carefully, as it will help you to understand the
communication process that leads up to the delivery of your new Audi
or Approved Used Audi.
Since we are governed by the Audi Factory system we cannot promise
an exact delivery date at the outset of your order. However, as we go
through the order and build process we will be able to establish that
date for you.
•Your order
•Delivery
•Accessories
•Part exchange
•Payment terms
•Insurance
•Registration
transfers
•Contact us
We will keep you informed of the progress of your order using the
following communication system, which can be forwarded to you by
e-mail or post.
www.northeastaudi.co.uk
Factory order
When you order a car directly from the factory it usually takes ten to twelve
weeks for the car to be delivered to us. Certain products that currently have
longer lead times may take slightly longer to be delivered to us. Please refer to
your Account Manager if you have any questions regarding this.
Production confirmation
This tells you when your car has been confirmed for production. It should
generally be sent to you 3 weeks before your car is actually built. It is at this
point that we will be able to provide a fairly accurate date of delivery of your
vehicle.
On ship
This means your car is currently being shipped to the UK and is now generally
only 7 to 10 days away from arrival at our Vehicle Preparation Centre.
Arrival
Your car has arrived at our Vehicle Preparation Centre. This communication
helps set a firm date for you to collect your car; this is generally 3 to 4 working
days after arrival to allow time for Pre-Delivery Inspection and preparatory
work. If you have not already done so you may wish to consider the addition of
Audi Accessories as these can still be fitted at this stage.
Note
New car orders that can be fulfilled from national stocks in UK storage areas
will usually arrive at our Vehicle Preparation Centre within 4 to 6 working days
of order.
Dealer transfer car delivery will be individually agreed and depend on how
quickly we can arrange to collect the car from the other dealer. For cars already
en route, the above communication process will start at the relevant stage in
the delivery process.
Contact
To enable us to send you the most up to date information on future Audi
events and developments, please provide your email address or preferred
contact details to your dedicated Audi Account Manager.
•Your order
•Delivery
•Accessories
•Part exchange
•Payment terms
•Insurance
•Registration
transfers
•Contact us
www.northeastaudi.co.uk
Delivery of your new car
When a date and time have been set for the handover of your car, we
recommend that you allow approximately one hour so that your dedicated
Audi Account Manager can carry out the following to ensure you are
completely satisfied with the vehicle:
• Full explanation of controls
• Invite you to inspect and to test drive the vehicle
• Introduce you to the Service Department
• Fully explain service schedule of the vehicle
• Complete all relevant paperwork
Accessories
Due to the complex nature of the electronics fitted by Audi, we will only fit
accessories that are Audi UK or Audi Centre approved.
Our technicians are trained to the highest standard and provide expert
workmanship. That means any accessories fitted by them prior to delivery of
the vehicle are covered by a full 3 year / 60,000 mile Audi warranty.
Note
We do not take responsibility for the fitting of non-approved accessories to
your car by non-Audi trained personnel. Any accessories fitted in such a
manner may invalidate part or all of your warranty.
Protection
Engineered and built to the highest standards, an Audi is designed to inspire.
Protecting that investment is something that our customers and their North
East Audi Centre take seriously. This is the reason why there is a range of
products available to ensure that this investment has the ultimate protection.
Autoglym
An advanced pre-delivery protective treatment system, developed to keep
paintwork, glass, upholstery and carpets in top condition for years to come.
Tracker
A covert electronic vehicle homing device which, should the vehicle be stolen,
emits a silent signal which can be tracked by all of the UK’s 52 police forces.
Having Tracker fitted to your vehicle may entitle you to a discount on your
insurance.
•Your order
•Delivery
•Accessories
•Part exchange
•Payment terms
•Insurance
•Registration
transfers
•Contact us
www.northeastaudi.co.uk
What must you bring with your part exchange vehicle
• The registration document (new style)
• The current MOT, if applicable, valid for at least 3 months.
• Two sets of car keys
• TheItvehicle’s
service history
and vehicle
documentation
is ourfullpolicy
that all
orders must
• The remainder of your Road Fund License
Payment terms
be settled by
cleared funds prior to delivery. To avoid any doubt we
Your car will have been valued taking into account amongst others the above
would
youbeto
read itthe
guidelines:
items.
Should ask
any item
missing,
mayfollowing
affect the delivery
of your new car
or the value of your part exchange. Please advise your dedicated Audi Account
Manager of any problems as soon as possible.
•Cash: We are not allowed to accept any more than £500
Part exchange valuation
per vehicle purchased and only when pre-arranged.
Your part exchange vehicle will already have been appraised by our personnel
•In house
finance
company:
Our
in-house
finance
system
and valued
on the strength
of that
appraisal. It
is important
to make
sure your
vehicle remains true to the original appraisal particularly with regard to tyres,
can provide you with funds instantaneously. However,
bodywork and specification, as the vehicle will be re-appraised before final
finance
forms must be signed on site and any required
delivery
takes place.
proofs
Payment
terms satisfied at least 5 days before delivery.
It is •Other
our policy that
all vehicle
orders must
be settled
cleared
funds prior to if the
acceptable
finance
cheques:
These
arebyonly
delivery. To avoid any doubt we would ask you to read the following guidelines:
finance
has
approved
by Audi
Centre
• Cash:
We do notcompany
accept any more
thanbeen
£500 per
vehicle purchased
and only
when
pre-arranged.
management. The cheque must be received at the time of
• In house finance company: Our in-house finance system can provide you
delivery at the latest – otherwise delivery will not take
with funds instantaneously. However, finance forms must be signed on site
and any
required
satisfied
at least
5 days before delivery.
place.
Weproofs
do not
accept
responsibility
for the inability of
• Other finance cheques: These are only acceptable if the finance company
non-approved finance houses to provide cheques on
has been approved by Audi Centre management. The cheque must be cleared
priortime.
to delivery – otherwise delivery will not take place. Clearance of such
cheques can take up to 10 working days to be confirmed, and we do not
•Personal cheques: These must be submitted 10 days
accept responsibility for the inability of non-approved finance houses to
delivery
before
provide
cheques
on time. to ensure clearance. We can not accept
• Personal
cheques:
Not accepted.
responsibility
for delays in clearance of funds.
• Bank draft: Acceptable, but must be received at least 24 hours in advance of
•Bank
draft:
Acceptable
on or prior to delivery.
the
proposed
delivery
date.
• Debit
card:
Acceptable
on
or
prior
to
delivery.
Customers
should note that it
•Debit card: Acceptable on
or prior
to delivery.
is advisable that the amount due is processed in advance of the proposed
•Credit card: Acceptable only to a limit of £1,000. All paydate of delivery, as material transactions on debit cards are taking longer to
obtain
authorisation
as a result
increasing security
to guard more
ments
by credit
cardof(excluding
Audiprocedures
Card) totalling
against fraud.
than £1,000 will be subject to a 1.75% surcharge.
• Credit card: Acceptable only to a limit of £1,000. All payments by credit card
card Customers
made from
•Audi
credit
card:
The
only
credit
totalling
more
than £1,000
will be
subject
to a 1.75%
surcharge.
should note that it is advisable that the amount due is processed in advance
Vorsprung durch Technik, designed to reward true Audi
of the proposed date of delivery, as material transactions on credit cards are
advocates
(details
available
request).
taking
longer to obtain
authorisation
as on
a result
of increasing security
procedures
against fraud.
•Creditto guard
transfers:
Proceeds must be receipted to our
• Credit transfers: Proceeds must be receipted to our account at least 24
account
at least
24aware
hours
before
be
hours
before delivery.
Please be
a BACS
transferdelivery.
can take upPlease
to 4
working
days and
CHAPS transfer
1 working day
be processed
the bank
aware
a BACS
cantotake
up to through
4 working
days to
clearing system.
•Your order
•Delivery
•Accessories
•Part exchange
•Payment terms
•Insurance
•Registration
transfers
•Contact us
be processed through the bank clearing system.
If you have any payment queries please contact your dedIf you have any
icated Audi Account Manager.
payment queries please
contact your dedicated
Audi Account Manager.
CABRIOLET
www.northeastaudi.co.uk
Insurance cover notes
All cars purchased must leave our premises with a Road Fund Licence. We
therefore need an original cover note from your insurance company. The note
must either state that you have comprehensive insurance for a motor vehicle
or have the correct registration of your new vehicle recorded on it. The start
date of the insurance should be no later than the proposed delivery date and
the cover note should be in our hands no later than 48 hours prior to delivery.
For new cars being registered for the first time in the UK, the Vehicle Licensing
Office requires us to fill in a VRC form. This confirms a) to whom the car is
being registered: b) that we have seen an original insurance document; c) that
the form has been signed by the customer. We will ask you to sign this prior to
delivery.
Retention/Cherished registration transfers
Due to the inconsistent service we receive from our Local Vehicle Licensing
Office (VRO) we cannot take the responsibility for delays in cherished
registration transfers. We will process the paperwork for you but you must
allow at least 10 days for the VRO to complete the transaction.
Note
Due to restrictions on the level of service provided by the Vehicle Licensing
Office it may not be possible to process cherished transfers towards month
ends. You will appreciate this situation is completely out of our control.
Consequently, should a cherished transfer not be completed by a month end
we must ask you to take delivery of your new car on a normal registration and
accept the transfer of your cherished number at a later date.
•Your order
•Delivery
•Accessories
•Part exchange
•Payment terms
•Insurance
•Registration
transfers
•Contact us
www.northeastaudi.co.uk
North East Audi Centres:
Newcastle Audi
Scotswood Road, Newcastle
Tel: (0191) 226 1144.
e-mail: [email protected]
Teesside Audi
Brooklime Avenue, Stockton on Tees
Tel: (01642) 603444.
e-mail: [email protected]
Tyneside Audi
Silverlink Park, Wallsend
Tel: (0191) 289 6200.
e-mail: [email protected]
•Your order
•Delivery
•Accessories
•Part exchange
•Payment terms
•Insurance
•Registration
transfers
•Contact us
Wearside Audi
Stadium Way, Sunderland
Tel: (0191) 564 5600.
e-mail: [email protected]
www.northeastaudi.co.uk