1. No category

QUALIFICATIONS PACK OCCUPATIONAL STANDARDS FOR ELECTRONICS INDUSTRY
1. Introduction and Contacts.….….P1
2. Qualifications Pack……………......P2
3. OS Units……………..…..……………...P3
4. Glossary of Key Terms….…….…P24
5. Nomenclature for QP & OS…..P26
 OS describe what
individuals need
to do, know and
understand in
order to carry out
a particular job
role or function
 OS are
performance
standards that
individuals must
achieve when
carrying out
functions in the
workplace,
together with
specifications of
the underpinning
knowledge and
understanding
ESSCI, New Delhi
Electronics Sector Skills
Council of India
422, Okhla Industrial
Estate, Phase-III,
New Delhi-110020
E-mail:
[email protected]
SECTOR: ELECTRONICS
SUB-SECTOR: IT HARDWARE
OCCUPATION: AFTER SALES SERVICE
REFERENCE ID: ELE/Q4610
ALIGNED TO: NCO-2004/ NIL
Facility Supervisor: The IT Facility Supervisor manages the technicians to
service the customer problems in time.
Brief Job Description: The individual at work is responsible for supervising
the technicians enagaged in installation and maintenance of IT hardware,
software system, networking system and is also responsible for costumer
care, Inventory control and manpower management.
Personal Attributes: The job requires the individual to have: attention to
details, patience, ability to listen, logical thinking and customer orientation.
The individual must work on desk with different types of equipment.
1
Job Details
Qualifications Pack Code
ELE/Q4610
Job Role
IT Facility Supervisor
Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Sector
Electronics
Sub-sector
IT Hardware
Occupation
After Sales Service
Version number
1.0
Drafted on
Last reviewed on
4/11/14
24/10/14
Next review date
24/10/15
Job Role
IT Facility Supervisor
Role Description
Responsible for supervising the technicians engaged in
IT hardware, software system, networking system
installation and maintenance. Responsible for costumer
care, inventory control and manpower management
NVEQF/NVQF level
Minimum Educational Qualifications
Maximum Educational Qualifications
5
Graduate
Training
Experience
Not applicable
Applicable National Occupational
Standards (NOS)
Not Applicable
Compulsory:
1. ELE/N4602 Install, configure and setup hardware system
2. ELE/N4612 Install, configure and setup the networking
and storage system
3. ELE/N9997 Supervise Field Service Technician
Optional:
Not applicable
Performance Criteria
As described in the relevant OS units
2
ELE/4602
Install, configure and setup hardware system
--------------------------------------------------------------------------------------------------------------------
Overview
This unit is about interacting with customers and understanding their requirements or
problems faced with the smartphone. It includes front end repairing where disassembling of
hardware is not required.
3
National Occupational Standard
Unit Code
Unit Title
(Task)
Description
Scope
ELE /N4602
Install, configure and setup hardware system
This OS unit is about installing the system, configuring the and setting up to make it
ready to work on
This unit/ task covers the following:








Understand the installation requirement and install the hardware
Configure and install the peripherals
Check system functionality
Set up the software
Complete the installation task and report
Interact with customer
Interact with superior
Achieve productivity and quality as per company’s norms
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Installing hardware
To be competent, the user/ individual must be able to:
PC1.
check site conditions
PC2.
check and ensure any tailor-made programs required by the customer
PC3.
open the packaging of new product and take out the hardware carefully
PC4.
connect all the hardware devices such as CPU, Monitor, Keyboard, Mouse,
as per the specifications of the system
PC5.
in case of laptop, connect battery, plug in and switch on the system
PC6.
follow standard operating procedure while handling hardware modules such
as handling PCB with ESD standards
PC7.
follow the standard operating procedure for installation of each model of
hardware devices and comply with them
PC8.
place the system at a location as preferred by customer
PC9.
install the hardware / devices as per standard operating procedure
PC10.
ensure that appropriate device and model specific procedure is followed as
per installation manual
PC11.
maintain zero-material defect during material handling by following standard
operating procedure
PC12.
carry tools and manuals as per installation manual
To be competent, the user/ individual must be able to:
PC13.
understand the peripheral requirements of customers and ensure all
hardware are available
PC14.
understand the placement requirement of peripheral equipment such as
printers, modems, etc., as per customer preferences
PC15.
connect the peripheral devices with the system as per the standard
procedure followed for each equipment
PC16.
install the peripherals, connect the appropriate peripheral such as printer,
scanner to the system and run the installed program for set up
Configuring and
setting up
peripherals
4
Setting up Software
Checking system
functionality
Completing
installation
Interacting with
customer
Interacting with
superior
Achieving
productivity and
quality
PC17.
follow the safety procedures while handling and installing the equipment
PC18.
install and configure peripherals as standard operating procedure
PC19.
ensure the placement of peripherals are as per customer requirement
To be competent, the user/ individual must be able to:
PC20.
install the operating system and appropriate application software as per
customer preference
PC21.
install additional software as per standard customer requirement
PC22.
To be competent, the user/ individual must be able to:
PC23.
switch on the system and peripherals and check for effective functioning
PC24.
check and ensure the functionality of system, peripherals and applications
PC25.
ensure product functions are tested and demo given to the customer after
hardware, software, operating system and peripheral integration with
reference to the installation manual
PC26.
ensure that customer is satisfied
To be competent, the user/ individual must be able to:
PC27.
measure and meet multipart calls norm against benchmark
PC28.
complete the installation within the agreed Turn Around Time (TAT)
PC29.
complete the call closure in single visit
PC30.
complete the task with the quality benchmark of the company
To be competent, the user/ individual must be able to:
PC31.
understand the customer requirement and queries on the hardware
PC32.
educate customer on use of and procedures to be followed in operation of
hardware
PC33.
inform customer about warranty and other terms and conditions on the
hardware devices
PC34.
inform about cost estimates for any other new installations
PC35.
provide adequate information about the hardware devices, operating
procedure, maintenance, etc., to the customer
PC36.
address the queries and issues raised by the customer on device
PC37.
inform customers clearly about warranty, and product terms and conditions
PC38.
provide customers on all the appropriate documents including invoice
PC39.
understand the work requirement from superior, periodically
PC40.
report to superior on the work completed
PC41.
escalate the customer issues and problems that cannot be handled at field
level
PC42.
document the work completed on the company ERP software for tracking
and future references
To be competent, the user/ individual must be able to:
PC43.
achieve 100% on-time completion of field installation with reference to
agreed target and time
PC44.
submit feedback form on customer satisfaction level with respect to the
product installation
PC45.
find solutions to customer complaints and queries unresolved in the field
PC46.
report work status and prepare documentation as per company standards
Knowledge and Understanding (K)
5
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand:
KA1.
company’s policies on: incentives, delivery standards, and personnel
management
KA2.
company’s sales and after sales support policy
KA3.
importance of the individual’s role in the workflow
KA4.
reporting structure
KA5.
company’s policy on product’s warranty and other terms and conditions
KA6.
company’s line of business and product portfolio
B. Technical
Knowledge
The individual on the job needs to know and understand:
KB1.
basic electronics involved in the hardware
KB2.
different types of IT hardware products and functionalities
KB3.
functions of electrical and mechanical parts/ modules
KB4.
typical customer profile
KB5.
company’s portfolio of products and that of competitors
KB6.
installation procedures given in the manuals
KB7.
different types of equipment assembled in a pack (one system)
KB8.
different types of peripherals and their standard installation procedure
KB9.
specification and the procedures to be followed for setting up the system
KB10. voltage and power requirement for different hardware devices
KB11.
memory, input, output and storage devices
KB12.
different modules in system such as SMPS, drivers, hard disk, battery,
mother board
KB13. different module in the peripheral and their functions
KB14. how to operate the system and other hardware peripherals
KB15. controls of different peripherals including UPS
KB16. implementation process for Engineering Change Order (ECO)
KB17. all safety rules, policies and procedures
KB18. quality standards to be followed
Skills (S) [Optional]
A. Core Skills/
Generic Skills
Reading and writing skills
The user/individual on the job needs to know and understand how:
SA1.
to read job sheet and/or complaints received by customer care
SA2.
to document the completed work
SA3.
to note customer complaints solution provided
SA4.
to read the standard operating procedures for different equipment
Teamwork and multitasking
The user/individual on the job needs to know and understand how:
SA5.
to share work load as required
SA6.
to achieve the targets given on service and sales
B. Professional Skills
Hardware and Software operation skills
The user/individual on the job needs to know and understand how to:
SB1.
operate computer and laptop
SB2.
operate the peripheral hardware
SB3.
operate the different software
SB4.
configure different settings and installations of hardware and software as
6
per customer requirement
Computer system and peripheral hardware related skills
The user/individual on the job needs to know and understand how:
SB5.
to assemble and set up computer and laptop
SB6.
to assemble and install the peripheral hardware
SB7.
different hardware modules in the computer system and peripherals
SB8.
to identify basic electronic components and know their functions
Using tools and machines
The user/individual on the job needs to know and understand how:
SB9.
to operate electronic screw drivers for installation of equipment
SB10. to use other specific devices for installation of peripherals
Reflective thinking
The user/individual on the job needs to know and understand how:
SB11. to improve work processes
SB12. to reduce repetition of errors
Critical thinking
The user/individual on the job needs to know and understand how:
SB13. to spot process disruptions and delays
SB14. to report on any customer concerns to superiors without delay
7
NOS Version Control
NOS Code
Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Industry
Electronics
Industry Sub-sector
IT Hardware
ELE/N4602
Version number
1.0
Drafted on
Last reviewed on
17/11/13
24/12/13
Next review date
23/12/14
8
National Occupational Standard
Unit Code
Unit Title
(Task)
Description
Scope
ELE /N4612
Install, configure and setup the networking and storage system
This OS unit is about installing the system, configuring and setting it up to make it
ready to work on
This unit/ task covers the following:








Understand the installation requirement and install the hardware
Configure and setup the network, servers and storage system
Check system functionality
Set up the software
Complete the installation task and report
Interact with customer
Interact with superior
Achieve productivity and quality as per company’s norms
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Installing the
networking, servers
and storage devices
To be competent, the user/ individual must be able to:
PC47.
check site conditions
PC48.
check and ensure any tailor-made system as required by the customer
PC49.
understand the system design
PC50.
open the packaging of new product and take out the hardware carefully
PC51.
connect all the hardware devices such as servers, storage device, networking
devices
PC52.
connect battery, plug in and switch on the system
PC53.
follow standard operating procedure while handling hardware modules with
recommended material handling procedure
PC54.
follow the standard operating procedure for installation of each model of
hardware devices and comply with them
PC55.
place the system at a location as preferred by customer
PC56.
understand any temperature requirement for the servers and ensure
compliane
PC57.
install the servers / storage equipment as per standard operating procedure
PC58.
install the networking device as per standard operating procedure
PC59.
ensure that appropriate device and model specific procedure is followed as
per installation manual
PC60.
maintain zero-material defect during material handling by following standard
operating procedure
PC61.
carry tools and manuals as per installation manual
9
Configuring and
setting up the
system
Setting up Software
Checking system
functionality
Completing
installation
Interacting with
customer
Interacting with
superior
To be competent, the user/ individual must be able to:
PC62.
understand the system design requirements of customers and ensure all
hardware equipment are available
PC63.
understand the type of design architecture to be used in the system
integration
PC64.
configure networking device such as router by building a configuration file
PC65.
log and upload the configuration of networking equipment
PC66.
ensure all the computing system are connected with the storage equipment
PC67.
follow the safety procedures while handling and installing the equipment
PC68.
install and configure peripherals as standard operating procedure
PC69.
ensure the placement of all hardware equipment are as per customer
requirement
To be competent, the user/ individual must be able to:
PC70.
install the appropriate application software as per the server and storage
requirement
PC71.
load the appropriate networking device driver and set the device in the
system
PC72.
install ERP related software package as per client requirement
PC73.
install additional software as per customer requirement
PC74.
ensure that only authorised and licensed version of software is installed
To be competent, the user/ individual must be able to:
PC75.
connect the networking device, servers or storage and check system
functions
PC76.
perform unit and integration testing as per design requirement
PC77.
ensure product functions are tested and demo given to the customer after
hardware, software, and peripheral integration with reference to the
installation manual
PC78.
ensure that client is satisfied
To be competent, the user/ individual must be able to:
PC79.
measure and meet multipart calls norm against benchmark
PC80.
complete the installation within the agreed Turn Around Time (TAT)
PC81.
complete the call closure / installation in single visit
PC82.
complete the task with the quality benchmark of the company
To be competent, the user/ individual must be able to:
PC83.
understand the customer requirement and queries on the hardware
PC84.
educate customer on use of and procedures to be followed in operation of
hardware
PC85.
inform customer about warranty and other terms and conditions on the
hardware devices
PC86.
provide adequate information about the hardware devices, operating
procedure, maintenance, temperature control, etc., to the customer
PC87.
address the queries and issues raised by the customer on device
PC88.
inform customers clearly about warranty, and product terms and conditions
PC89.
provide customers on all the appropriate documents including invoice
PC90.
understand the work requirement from superior, periodically
PC91.
report to superior on the work completed
PC92.
escalate the customer issues and problems that cannot be handled at field
level
PC93.
document the work completed on the company ERP software for tracking
10
and future references
Achieving
productivity and
quality
To be competent, the user/ individual must be able to:
PC94.
achieve 100% on-time completion of field installation with reference to
agreed target and time
PC95.
submit feedback form on customer satisfaction level with respect to the
product installation
PC96.
find solutions to customer complaints and queries unresolved in the field
PC97.
report work status and prepare documentation as per company standards
Knowledge and Understanding (K)
C. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
The individual on the job needs to know and understand:
KA7.
company’s policies on: incentives, delivery standards, and personnel
management
KA8.
company’s sales and after sales support policy
KA9.
importance of the individual’s role in the workflow
KA10. reporting structure
KA11.
company’s policy on product’s warranty and other terms and conditions
KA12. company’s line of business and product portfolio
KA13. client database and their location
KA14. Service Level Agreement (SLA) with client on Turn Around Time and quality
parameters
D. Technical
Knowledge
The individual on the job needs to know and understand:
KB19. basic electronics involved in the hardware
KB20. different types of IT hardware products and functionalities
KB21. functions of electrical and mechanical parts/ modules
KB22. typical customer profile
KB23. company’s portfolio of products and that of competitors
KB24. installation procedures given in the manuals
KB25. different types of servers, storage, networking devices offered by the
company
KB26. different types of servers and storage hardware equipment and their
standard installation procedure
KB27. specification and the procedures to be followed for configuration and setting
up the server system
KB28. design architecture for system configuration
KB29. networking of devices
KB30. different types of networking devices, their functionality
KB31. operate and load networking drivers
KB32. how to operate the system and other hardware peripherals
KB33. assembling and dismantling of components / modules in hardware
equipment
KB34. use of hardware equipment manufacturer recommended tools
KB35. computer operation and use of Microsoft word, excel for documentation
and reporting
KB36. quality standards to be followed
KB37. implementation process for Engineering Change Order (ECO)
11
Skills (S) [Optional]
C. Core Skills/
Generic Skills
Reading and writing skills
The user/individual on the job needs to know and understand how:
SA7.
to read job sheet and/or complaints received by customer care
SA8.
to document the completed work
SA9.
to note customer complaints solution provided
SA10. to read the standard operating procedures for different equipment
Teamwork and multitasking
The user/individual on the job needs to know and understand how:
SA11. to share work load as required
SA12. to achieve the targets given on service and sales
D. Professional Skills
Hardware and Software operation skills
The user/individual on the job needs to know and understand how to:
SB15.
operate computer and laptop
SB16.
operate the peripheral hardware
SB17.
operate the different software appropriate to server system
SB18.
configure different settings and installations of hardware and software as
per customer requirement
Networking, Servers and storage hardware related skills
The user/individual on the job needs to know and understand how:
SB19.
to connect all networking devices as per system requirement
SB20.
networking, its purpose and functionalities to assemble and set up server
and storage system
SB21.
different hardware modules in the servers and storage equipment
SB22.
to identify basic electronic components and know their functions
Using tools and machines
The user/individual on the job needs to know and understand how:
SB23. to operate electronic screw drivers for installation of equipment
SB24. to use other specific devices for installation of peripherals
Reflective thinking
The user/individual on the job needs to know and understand how:
SB25. to improve work processes
SB26. to reduce repetition of errors
Critical thinking
The user/individual on the job needs to know and understand how:
SB27. to spot process disruptions and delays
SB28. to report on any customer concerns to superiors without delay
12
NOS Version Control
NOS Code
ELE/N4612
Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Industry
Electronics
Industry Sub-sector
IT Hardware
National Occupational Standard
Unit Code
Unit Title
(Task)
Description
Scope
Version number
1.0
Drafted on
Last reviewed on
22/01/14
24/03/14
Next review date
24/03/15
ELE/N9997
Supervise field service technician
This unit is about supervising the on field services of electronic equipment at
customer premises and managing the field service technicians. It also includes
planning the resources to attend service calls and supervising the performance of
technicians in the field.
This unit/ task covers the following:







Understand and plan as per the work requirement
Describe the work requirement to field technicians
Manage the field technicians
Ensure customer satisfaction on field service
Coordinate with other departments
Document and report service call details
Achieve productivity targets set by the company
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Understand and plan
as per the work
To be competent, the user/ individual must be able to:
PC1.
understand the on field service related information from superior
13
requirement
Describe the work
requirement to field
technicians
Manage the field
technicians
Ensure customer
satisfaction on field
service
Coordinate with
other departments
PC2.
PC3.
PC4.
PC5.
PC6.
understand the area of operation from the regional / zonal head of services
receive the product configuration details from the product team
discuss with product engineers on clarifications on the product configuration
clarify the component and module requirements for the product
understand the assembling, installation, trouble shooting, perform basic
repairs in the electronic equipment
PC7.
plan with regional / zonal services head on the daily, weekly and monthly
field service call target
PC8.
analyse the trend on service calls received periodically
PC9.
plan for resource to attend the field service calls as per target and analysis
PC10. maintain client (institutional and individual) information in the location
To be competent, the user/ individual must be able to:
PC11. explain the service technician about the work requirement, location of
operation and service level agreement (SLA) details
PC12. explain about different product types, configuration and modules in the
electronic equipment
PC13. train the workers on servicing the equipment including assembling,
installation, trouble shooting, repairing the equipment
PC14. explain the documentation procedure to be followed by the service
technicians during the on field service activity
PC15. explain about the quality, turn-around time, standards to be followed during
servicing
PC16. describe importance of customer satisfaction and behave customer friendly
during the customer interaction
PC17. explain procedures (greeting customers, wearing ESD straps while repair) to
be followed in the customer premises
To be competent, the user/ individual must be able to:
PC18. define and explain the technician on the calls target and area of operation
PC19. allocate work as per the skill and ability of the technician
PC20. instruct individual technician about their job responsibility and call target
PC21. accompany technicians in the initial service calls and explain the procedures
through practical field activity
PC22. ensure that the technician is aware about location and client in the area of
operation
PC23. supervise and monitor the performance of technicians
PC24. judge the performance of technician by interacting with the client or through
client feedback form
PC25. document the performance results of technician
To be competent, the user/ individual must be able to:
PC26. ensure quality and standards are met as per company’s service policy
PC27. ensure that all field calls are successful
PC28. ensure that all customers are satisfied with the field services
PC29. take necessary steps to address the customer queries and complaints
To be competent, the user/ individual must be able to:
PC30. coordinate with product team to understand on product configuration and
technical requirement
PC31. coordinate with remote helpdesk team on resolving the issues through call
from customer premises
PC32. coordinate with materials department to avail spares and materials required
14
for servicing
coordinate with in-house repair and service department on equipment
procured from customer premises for level 2 and above repair
To be competent, the user/ individual must be able to:
PC34. track the number of service calls and the technicians on the field
PC35. document the on field services status as per company standards and
procedure in ERP
PC36. document the number of service calls closed, pending and customer
feedback as per company procedure
PC37. present the service call report on internal organisational meeting with zonal
/ regional head and management
To be competent, the user/ individual must be able to:
PC38. ensure that daily and weekly targets on service calls are met
PC39. ensure quality and standards for the services are met as per the organisation
requirement
PC40. ensure documentation, reporting and performance management process are
done periodically as per company procedure
PC41. ensure that the services are done as per the company’s SLA with the client
PC33.
Document and report
service call details
Achieve productivity
targets set by the
company
Knowledge and Understanding (K)
A. Organizational
Context
(Knowledge of the
company /
organization and
its processes)
B. Technical
Knowledge
The individual on the job needs to understand:
KA1.
company’s code of conduct
KA2.
organisation culture
KA3.
company’s reporting structure
KA4.
company’s documentation policy
KA5.
company’s line of business and product offerings
KA6.
company’s after sale service policy
KA7.
departments involved with after sale service
KA8.
company’s service level agreement with clients
KA9.
company’s Human Resource and performance evaluation policy
KA10. internal process system such as ERP followed in the organisation
KA11. quality and standards system followed in the company
The individual on the job needs to know and understand:
KB38. basic electronics involved in the hardware
KB39. different types of electronics hardware products and functionalities
KB40. functions of electrical and mechanical parts/ modules
KB41. identify different components in the module
KB42. the specific function of different modules for a equipment
KB43. product configuration
KB44. Assembling, installation, basic repair process of electronic equipment
KB45. Electrostatic Discharge (ESD) and precautionary steps
KB46. quality, standards, processes and systems followed in service and repair
KB47. resource (man, power, material) management for after sales on field service
KB48. analyse service call reports and decide on resource management
KB49. service level agreement with client
KB50. area of operation with local connectivity (roads)
KB51. client database
Skills (S)
15
A. Core Skills/
Generic Skills
Reading and writing
The individual on the job needs to know and understand how to:
SA1. read the product configuration and manuals
SA2. read text manuals regarding the equipment and their specification
SA3. read the assembling and repair manual of the equipment
SA4. document the service calls, it’s details and customer feedback forms
B. Professional Skills
Interpersonal skills
The individual on the job needs to know and understand how to:
SB1.
develop a rapport with customers and technicians
SB2.
coordinate with department heads and management
SB3.
listen carefully and interpret the product details from product engineer
Communication skills
The individual on the job needs to know and understand how to:
SB4.
seek inputs to assess the queries
SB5.
explain the work and process requirement to service technicians
SB6.
present service call report and status during management meetings
SB7.
communicate in English and local language
Decision making
The individual on the job needs to know and understand how to:
SB8.
plan field service work as per shifts, day, week, etc
SB9.
plan for material and manpower to attend service calls
SB10. assess performance level of technicians
Behavioural skills
The individual on the job needs to know and understand how to:
SB11. importance of personal grooming
SB12. significance of etiquette such as maintaining the appropriate physical
distance with customer during conversation, etc
SB13. importance of being patient and courteous with all types of customers
SB14. being polite and courteous under all circumstances
System operation skills
The individual on the job needs to know and understand how to:
SB15. operate computer and internet
SB16. use and understand Microsoft package
SB17. operate company’s internal process software such as ERP for recording and
documenting the production status
16
NOS Version Control
NOS Code
Credits(NVEQF/NVQF/NSQF)
TBD
[OPTIONAL]
Industry
Electronics
Communication &
Industry Sub-sector
Broadcasting
ELE/N9997
Version number
1.0
Drafted on
04/11/14
Last reviewed on
24/10/14
Next review date
24/10/15
17
Keywords /Terms
Definitions
Sector
Sub-sector
Occupation
Function
Sub-function
Job role
Occupational Standards
(OS)
Performance Criteria
National Occupational
Standards (OS)
Qualifications Pack (QP)
Unit Code
Unit Title
Description
Scope
Knowledge and
Understanding
Organisational Context
Technical Knowledge
Description
Sector is a conglomeration of different business operations having similar
business and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Occupation is a set of job roles, which perform similar/ related set of
functions in an industry.
Function is an activity necessary for achieving the key purpose of the
sector, occupation, or an area of work, which can be carried out by a
person or a group of persons. Functions are identified through functional
analysis and form the basis of OS.
Sub-functions are sub-activities essential to fulfil the achieving the
objectives of the function.
Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
OS specify the standards of performance an individual must achieve
when carrying out a function in the workplace, together with the
knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts.
Performance criteria are statements that together specify the standard of
performance required when carrying out a task.
NOS are occupational standards which apply uniquely in the Indian
context.
QP comprises the set of OS, together with the educational, training and
other criteria required to perform a job role. A QP is assigned a unique
qualifications pack code.
Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’
Unit title gives a clear overall statement about what the incumbent
should be able to do.
Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.
Scope is a set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.
Knowledge and understanding are statements which together specify the
technical, generic, professional and organisational specific knowledge
that an individual needs in order to perform to the required standard.
Organisational context includes the way the organisation is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Technical knowledge is the specific knowledge needed to accomplish 18
specific designated responsibilities.
Acronyms
Core Skills/ Generic
Skills
Keywords /Terms
NOS
Core skills or generic skills are a group of skills that are the key to learning
and working in today’s world. These skills are typically needed in any
work environment in today’s world. These skills are typically needed in
any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.
Description
National Occupational Standard(s)
NVQF
National Vocational Qualifications Framework
NSQF
National Qualifications Framework
NVEQF
National Vocational Education Qualifications Framework
QP
Qualifications Pack
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Annexure
Nomenclature for QP and NOS
Qualifications Pack
9 characters
[ABC]/ Q 0101
[Insert 3 letter codes for SSC]
QP number (2 numbers)
Q denoting Qualifications Pack
Occupation (2 numbers)
Occupational Standard
An example of NOS with ‘N’
9 characters
[ABC] /N0101
[Insert 3 letter code for SSC]
OS number (4 numbers)
N denoting National Occupational Standard
Occupation (2 numbers)
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The following acronyms/codes have been used in the nomenclature above:
Range of Occupation
numbers
Sub-sector
Passive Components
01 - 10
Semiconductors
11 - 20
PCB Manufacturing
21 - 30
Consumer Electronics
31 - 40
IT Hardware
41 - 50
PCB Assembly
51 - 55
Solar Electronics
56 - 60
Strategic Electronics
61 - 65
Automotive Electronics
66 - 70
Industrial Electronics
71 - 75
Medical Electronics
76 - 80
Communication Electronics
81 - 85
PCB Design
86 - 90
LED
91 - 95
Sequence
Description
Example
Three letters
Slash
Industry name
/
ELE
/
Next letter
Whether QP or NOS
Q
Next two numbers
Occupation code
01
Next two numbers
OS number
01
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