METHOD STUDIO Designers & Makers Welcome to the METHOD STUDIO terms and conditions for use. These Terms and Conditions apply to the use of our website and by accessing our website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website. By placing an order with METHOD STUDIO you are agreeing to the Terms and Conditions as set out. These Terms and Conditions cover the sale of METHOD STUDIO products contained on the website and all promotions featured by METHOD STUDIO. Before placing an order, if you have any questions relating to these Terms and Conditions please contact us by e-mail at [email protected] or call us on 07817673383 between 9.30AM- 5.30PM Monday-Friday. We request that you read through these Terms and Conditions carefully before using our website or placing an order and also read all details regarding our Privacy policy. Our Rights We reserve the right to modify or withdraw, temporarily or permanently the website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the METHOD STUDIO website. We reserve the right to accept, refuse or limit your order for any reason including the unavailability of a product, errors in price and product descriptions posted on the website. Privacy Your privacy is important to us so we only use the information you provide about yourself when using our website to assist us in improving our service to you. We do not share this information with any 3rd party. We fully comply with UK DATA PROTECTION AND CONSUMER LEGISLATION. Data Protection To comply with the Data Protection Act 1998 we are required to inform you that any personal information you provide to us and any user information from which we can identify you is held on our computing system for the sole purpose of processing your order. We use your information only for the following purposes:     processing your orders; for statistical or survey purposes to improve this website and its services to you: if you consent we will keep you up to date with news and offers that may be of interest to you. to administer this website You agree that you do not object to us contacting you for any of these purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS 2003. Please let us know if you object to us keeping this information by contacting us by phone on 07817673383 or email us at [email protected] and we will unsubscribe you at any time. Purchase of products Pricing/Payment All prices quoted are inclusive of VAT to retail customers and prices do not include delivery. You will only be charged one delivery charge for orders containing multiple items. If your order contains a large furniture item, the final delivery charge is based on your post code. On standard pieces we require a 50% deposit to process the order with the balance payable 2 weeks prior to delivery. On specialist bespoke pieces we require 100% payment in advance. Full payment must be made before any product is dispatched from our warehouse. All payments taken by phone, online or in store are taken in a secure environment. Payment is accepted by Cash, Cheque, and BACS transfer. Ordering/Lead times All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions. All orders are subject to availability.  Upon placing an order, all purchasers will be given an estimated lead time for delivery. Due to the increased congestion in international shipping lines and the high levels of traffic in UK docks, we cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. This   estimation shall be in no form binding upon METHOD STUDIO and shall at no point be a condition of any contractual obligation with purchasers. We will inform you once your items have been dispatched. We reserve the right to refuse delivery to any individual or Company. We reserve the right to discontinue products. Non-acceptance of an order may be a result of one of the following     The product you ordered is unavailable. Our inability to obtain authorization for your payment. The identification of a pricing or product description error on the site. You not meeting the eligibility to order criteria as set out in the Terms and Conditions. METHOD STUDIO will store ordered furniture at no extra charge for two weeks after completion. If a delivery date is arranged for after this time METHOD STUDIO reserve the right to charge 5% per week of the total order as a storage fee until the customer has the goods delivered.  METHOD STUDIO provide a full delivery and installation service. You can arrange for your furniture to be unpacked and assembled (where necessary) by our two-man crew. Our drivers and staff will deliver through ground floor and basement level only. We do not have the equipment or insurance to winch, lift or hoist items through windows, remove door frames or window frames. Large furniture orders and 2 man Delivery Service ● Deliveries are charged depending on the distance being travelled. Please check price stated when ordering. The price includes assembly to most areas and if requested any removal of packaging. ● All items must be signed for at the point of delivery. In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged. ● Should no one be present to receive the furniture at the pre-arranged time, a relevant delivery fee will be charged (irrespective of your invoice) for re-delivery. ● 48 hours notice is requested for cancellation of a pre arranged delivery. ● It is your responsibility to ensure that the furniture purchased will fit into your property. Please make sure you measure correctly before ordering any furniture, consider skirting boards when measuring alcoves, any staircases, doorways or tight spaces which the product will go through. PLEASE NOTE: Our delivery teams are unable to remove windows, door frames or hoist items to upper levels. ● All large furniture items that are subject to an ordering time require a 50% deposit at point of order. The remaining 50% payment will be requested when your delivery has been scheduled. International Delivery METHOD STUDIO currently cannot accept overseas orders online. We are happy to process orders over the phone .  On signing for your item(s) at the point of collection you/your courier is confirming that the item(s) have been delivered by us satisfactorily. Please note that the METHOD STUDIO guarantee is not valid for items taken outside the UK Mainland. Important Information Product Descriptions Every effort is made to ensure that the products you view online correspond as closely as possible to the samples we display in our store or in catalogues. Due to the nature of our handmade products slight variations can occur. No responsibility can be accepted for these variations. It is always important to bear in mind that computer browsers may present colours slightly differently. REPRESENTATION OF PRODUCTS Whilst we take every effort to represent our products accurately they are all handmade so may vary slightly in appearance. Our wood It is important to note that the shade and grain of the wood will vary from piece to piece. This is because no two planks of wood are the same. We believe this is one of the positive qualities of wood and helps to make each product unique! Due to the nature of the timber we use and the handmade quality of the furniture, each piece is likely to be unique in appearance, colour and finish. Dimensions may be +/- 4 CM from the sizes given online, in-store or in our brochures: to avoid disappointment on the day, please bear this in mind when measuring your space and ordering furniture. For the long term maintenance of any solid wood product we recommend that there are no direct sources of heat very close by. Wood is a natural product and whilst METHOD STUDIO only use timber that is well seasoned and dried, movement can occur in the home. Changing temperatures can cause the wood to shrink or expand. Placing a piece of furniture up against a radiator will exaggerate this and may cause movement and in some cases slight cracking. On a daily basis the furniture will not require much maintenance apart from dry dusting. We recommend that once a month you apply good quality beeswax or oil depending on your finish to keep the furniture well nourished and safeguard against shrinkage. Rub in and buff to a shine. METHOD STUDIO advise you to avoid using any spray based cleaning products and abrasive products. If in doubt about the finish of your product please contact the store before applying any products. Fabric/Leather Shade may vary slightly from those shown in samples and in photographic images on our website. Colours The reproduction of colours on our website is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependent on the calibration and settings of individual screens. Dimensions All dimensions are approximate. Due to the fact that our products are handmade sizes may vary slightly Industrial Steel Work Whilst every effort has been taken to remove grease and oil residue from steel work (including sealing with beeswax) care should still be taken with light coloured clothing as some marking is possible. If this occurs then firm rubbing / polishing with a lint free cloth on the affected area is recommended. Cancellation Our current range of furniture are made to order products, therefore we are afraid that these are none returnable items. . We are unable to offer a refund or exchange on personalized, made to measure bespoke pieces unless they are deemed to have a manufacturing fault. Guarantee All furniture is guaranteed for one year, on condition that each item is cared for in accordance with the advice contained on the METHOD STUDIO website and product care guide. Where appropriate METHOD STUDIO will repair the item free of charge during this period, or we will replace the piece at our discretion if we believe this is appropriate. Should an item arrive faulty, we will automatically offer either a replacement or a full refund. We reserve the right to repair an item rather than replace it where necessary. Refunds will be issued to the card that was used to place the order once the goods have been received back into our warehouse. If you paid 50% deposit online for your furniture and the further balance upon confirmation of your delivery, your refund may be in two seperate installments. We are afraid that we will not be able to refund products that have been damaged due to wear and tear The wood used in our METHOD STUDIO furniture products often has a rustic look making each item slightly different in colour, apperance, measurements and finish. We will not exchange items on a 'like for like' basis purely on the grounds of the character of the wood used. Our Trading policy does not affect your statutory rights. METHOD STUDIO is based in the UK and trades under UK law and regulations. Contact Us METHOD STUDIO 21 Enet Park, Mill Road Industrial Estate, Linlithgow, EH49 7SF Tel: 07817673383 / 07929172537 Email:[email protected]