EXTENDED WARRANTIES
TAKE THE JOURNEY FURTHER
ABOVE AND BEYOND
WHY BUY LAND ROVER EXTENDED WARRANTY?
Your Land Rover is built for anything and no one is better
equipped to protect your vehicle from the unexpected than the
people who created it. Land Rover Extended Warranty helps
protect your vehicle no matter what the journey and no
other warranty is built by Land Rover specifically for Land Rovers.
We won’t put our name to anything else and only Land Rover
Extended Warranty brings you all these key benefits as standard:
– Your choice of Land Rover dealer to repair your vehicle
– All repairs carried out by skilled Land Rover technicians
– A promise that we’ll only ever use genuine parts on your vehicle
– Up to £750 MOT Test Insurance cover
– UK and European cover as standard
– No limit to the number of times you can claim – up to the value
specified in your policy handbook
– We’ll keep you moving with car hire for up to seven days
– Peace of mind
OUR WARRANTIES AT A GLANCE
Designed to keep your vehicle the way it was built – you can be sure that Land Rover Extended Warranty provides outstanding protection for
your vehicle. All repair work is carried out by specialist technicians and only genuine parts will be fitted to your vehicle.
Land Rover Approved Warranty
Maximum vehicle age:
5 years
Maximum mileage at inception:
75,000 miles
– 12 months extensive cover for most mechanical and
electrical components
– Up to £750 MOT Test Insurance cover
– Cover throughout the UK
and Europe
– Unlimited mileage and
claims cover
– Car hire for up to seven
days
– Your choice of Land Rover
dealership
Land Rover Select Warranty
Maximum vehicle age:
10 years
Maximum mileage at inception:
100,000 miles
– 12 months cover for named mechanical and electrical components
– Up to £750 MOT Test Insurance cover
– Cover throughout the UK and Europe
– Car hire for up to seven days
– Cover up to 25,000 miles from policy inception
– £3,000 individual claim liability and unlimited claims up to
purchase price of the vehicle
– Your choice of Land Rover dealership
LAND ROVER ASSISTANCE
Support when you need it most – throughout Europe. Land Rover
Assistance is provided by the AA and provides extensive Roadside
Assistance in the event of a vehicle breakdown. Designed to keep
you moving with minimum hassle.
– Assistance is available as an additional cost option with a
Land Rover Extended Warranty
– Created exclusively for Land Rover owners
– 24-hour emergency cover both in the UK and continental Europe
– Home and roadside assistance
– Recovery of your vehicle to the nearest Approved Land Rover
Service Centre
– Replacement vehicle and travel benefits such as hotel
accommodation
POLICY SUMMARY
This document contains some important facts about your policy.
The document represents only a summary of cover to help
assist you in making an informed purchase decision. When
cover is purchased, a policy handbook will be provided which
contains all of the terms and conditions of the policy. Please
take time to read the policy handbook to make sure you
understand the cover it provides.
Land Rover believes in long-term ownership and, when the
warranty on your new or used Land Rover vehicle expires, we
believe you should have the option to continue the protection
on your car – and take the journey further. Our Extended
Warranties are specifically designed for Land Rover vehicles,
so whatever the journey, you’ll appreciate the reassurance of
knowing that you’re covered for both mechanical and
electrical failures.
Approved Extended Warranty is available for Land Rover
vehicles which at the time of warranty purchase are a maximum
of five years old and have covered less than 75,000 miles.
Summary of Cover
The Approved Extended Warranty covers defects to most
factory fitted components of the vehicle for mechanical or
electrical failure.
Approved
APPROVED EXTENDED WARRANTY
Claim Liability
APPROVED
Unlimited up to the price paid for the vehicle
in aggregate.
WARRANTY
Mileage Restriction
Unlimited mileage during the term of the warranty.
Important
What your Approved Extended Warranty Does Not Cover:
Although Land Rover Extended Warranty provides extensive
cover, there are a number of significant exclusions and
limitations which you should be aware of.
– All service/maintenance operations and adjustments
– Glass
– Paintwork and bodywork
– Trim, upholstery and cosmetic finishes
– Wheels and wheel balancing/alignment and adjustment*
– Recharging of air conditioning unit*
– Tyres
– Batteries
– Bulbs
– Exhaust system including diesel particulate filter (catalytic
converter is covered)
– Water ingress
– Strikers and hinges
– Wear and tear
*Unless part of a valid claim
The information here provides a summary of the cover provided
with an Approved Extended Warranty. For precise details of the
cover provided and exclusions within the Approved Extended
Warranty product, please discuss with your Land Rover dealer.
SELECT EXTENDED WARRANTY
Select Extended Warranty is available for Land Rover vehicles
which at the time of warranty purchase are a maximum of ten
years old and have covered less than 100,000 miles.
The Select Extended Warranty covers most major repairs on the
following components of the vehicle for mechanical or electrical
failure:
– Engine
– Gearbox
– Differential
– Drive line
– Suspension
– Steering
– Cooling system
– Air conditioning
– Braking system
– Turbo unit
– Fuel system
– Casings
– Clutch
– Electrics
– Transfer box
A
Items not covered on the Approved Extended
Warranty are also excluded from the Select
Extended Warranty.
SELECT
WARRANTY
Claim Liability
£3,000 individual claim liability and aggregate claims up to the
price paid for the vehicle.
Mileage Restriction
This warranty will provide cover for your vehicle for the duration
of the warranty period up to a maximum of 25,000 miles from
the date of warranty purchase.
Important
The list of covered components are high level headings only
and the information here provides a summary of the cover
provided with a Select Extended Warranty. For precise details of
the cover provided and exclusions within the Select Extended
Warranty product, please discuss with your Land Rover dealer.
Select Extended
Summary of Cover
Note
ADDITIONAL BENEFITS
Land Rover Approved Extended and Select Extended
Warranties also offer the following additional benefits.
Replacement Vehicle
If you have a valid claim, you may claim reimbursement for a
replacement vehicle, but not including fuel and insurance. You
are responsible for the first 24 hours that you cannot use your
own vehicle. After this period, you can claim for a replacement
vehicle for up to seven days.
Overseas Cover
Your vehicle is covered whilst it is outside the United Kingdom
in Europe for up to 60 days during the period of warranty.
If your vehicle has a breakdown in any country, which is a
member of the European Union or EFTA (European Free Trade
Association), you will be entitled to authorise a repair by any
Land Rover dealer.
MOT Test Insurance
MOT Test Insurance cover available up to a limit of £750
(including VAT).
Please note, the first £50 of any claim must be paid by the
warranty holder and MOT test and re-test fee are not covered.
Significant Exclusions or Limitations
There are certain items which these policies specifically do not
cover. Full details can be obtained from your Land Rover dealer
or Land Rover Approved Warranty Administration.
– If the vehicle has been modified in any way you must declare
this prior to application for the warranty.
– Any vehicle fitted with wheels and tyres that exceed
Land Rover maximum approved size and diameter must also
be declared prior to application for the warranty as fitment of
such wheels and tyres could invalidate the warranty.
– The vehicle must be serviced in accordance with the
manufacturer’s recommended service schedule.
– Non UK registered left-hand drive and Grey Import vehicles.
– Public service vehicles, such as police vehicles, ambulances
and military vehicles are excluded.
– Vehicles used for hire or reward, vehicles used in any sort of
competition, rally or racing and any vehicle with a Gross
Vehicle Weight of more than 3.5 tonne are all excluded.
– Warranty cover may only be granted to individuals residing or
corporate bodies registered in the UK.
CUSTOMER INFORMATION
Demands and Needs Statement
Cancellation Rights and Refunds
This product range meets the demands and needs of a
Land Rover owner who wishes to cover themselves against
certain costs of mechanical failure of their vehicles.
We hope you are happy with the cover this policy provides.
If after reading your policy document, however, this insurance
cover does not meet with your requirements, you have the right
to cancel the warranty (including the MOT element of the
policy) within 30 days of purchase and the optional assistance
element within 14 days of purchase.
Policy Premium Payments and Policy Durations
Cover is available on a monthly renewing basis with ten monthly
payments or as an annual policy with a single upfront payment.
The cover levels provided by a monthly renewing policy are
identical to those of an annual policy. For a monthly renewing
policy, you must pay the required premium every month on or
before the date when it is due. Should you fail to pay a monthly
premium when it is due, all cover will cease immediately from
that date. Your monthly policy has a minimum term of
12 months and we reserve the right to vary your monthly
premium at any time by providing you 30 days notice in writing
to the last address you provided us with.
We will not automatically renew your cover after the initial
12 month period, however we will write to you at the last
address you provided to give details of how to continue your
cover. Continuation of cover may be subject to certain vehicle
eligibility criteria.
Should you wish to cancel within this period, please return the
policy to the Land Rover dealer from whom the policy was
purchased; the dealer will then refund any premium you are
entitled to. If you purchased your policy online or via postal
application please contact Land Rover Approved Warranty
Administration on 0844 573 8055 for a refund of any premium
you are entitled to.
If you wish to cancel your policy after this 30-day period, you
may cancel your policy in writing at any time and receive a
pro rata refund of your premium based on the number of whole
months remaining subject to the deduction of a cancellation fee
of £35. Requests for cancellation outside of the first 30 days
from purchase should be made in writing to Land Rover
Approved Warranty Administration.
There will be no refund entitlement under the following
circumstances:
– in the last 30 days of cover on the warranty including the
MOT policy
– if you have made a claim on the warranty or the MOT policy
– where the warranty including MOT policy has been
transferred from the original purchaser
– where Land Rover Assistance has been taken as a cost
option, no refund or part refund will be provided after the
first 14 days, or where assistance has been sought within the
first 14 days
In the event of a claim arising, you must follow this procedure:
Take your vehicle to the Land Rover supplying dealer with the
following information:
– The full warranty type and number (found on the
Warranty Certificate)
– The date and mileage that the component failed.
In the event that you require help, please contact the Customer
Service Helpline on 0844 573 8055.
We hope that you will be pleased with the service we provide.
In the unlikely event of a complaint, you should contact the
administrator in the first instance on 0844 573 8055, or in
writing to: The Customer Services Manager, Land Rover
Approved Warranty Administration, Jubilee House,
5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
If you remain dissatisfied, please contact the Insurer directly by
writing to: The Insurance Manager, Motors Insurance Company
Limited, Jubilee House, 5 Mid Point Business Park, Thornbury,
West Yorkshire BD3 7AG.
You also have the right to ask the Financial Ombudsman Service
to review your case. The right to apply to the Ombudsman must
be exercised within six months of the date of our final decision.
Please write to: The Financial Ombudsman Service,
South Quay Plaza, 183 Marsh Wall, London E14 9SR.
Telephone: 0800 023 4567.
Compensation Scheme
The Insurer is covered by the Financial Services Compensation
Scheme (FSCS). You may be entitled to compensation from the
scheme if the Insurer is unable to meet its obligations. This
depends on the type of business and the circumstances of the
claim. You can get more information about compensation scheme
arrangements from the: FSCS, 7th Floor Lloyds Chambers,
1 Portsoken Street, London E1 8BN. Telephone: 0800 678 1100.
Customer Information
Making a Claim
How to Make a Complaint
Insurer
Motors Insurance Company Limited (“the Insurer”) will provide
the Insurance outlined in the policy handbook, on the condition
that you have paid the premium for the cover that you have
chosen. All the terms, exceptions and conditions shown in the
policy handbook will apply to this Insurance.
Motors Insurance Company Limited is an incorporated
company limited by shares. Registered Office: Jubilee House,
5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
Registered in England No. 2678367.
Data Protection Authorisation Statement
In processing and managing this agreement, the administrator
will collect, transfer and store the information you have
provided in their secure servers based in the United States of
America. The administrator has taken measures to ensure that
there is an adequate equivalent level of protection of your
information in the U.S.A. in accordance with legislation in the
United Kingdom.
In compliance with the Data Protection Act 1998, you are
entitled to ask us to amend our records about you if they are
not correct, and you may request a copy of the information
we hold about you by applying to us in writing addressed to:
Compliance Officer, Car Care Plan Limited, Jubilee House,
5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG
or by emailing [email protected]. We may charge
you the statutory fee of £10 for this service.
ASSISTANCE POLICY SUMMARY
Key information you need to be aware of.
This is a policy summary only and does not contain the full
terms and conditions of the insurance contract. Full terms and
conditions can be found in the policy handbook, which you
should also read carefully. You can obtain a copy of the policy
handbook by calling Land Rover Approved Warranty
Administration Services on 0844 573 8055.
1. Who provides my Assistance cover?
Land Rover Assistance is underwritten by Acromas Insurance
Company Limited. The contact address is Acromas Insurance
Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE.
2. What does Land Rover Assistance cover me for?
Land Rover Assistance includes the elements listed below
– Roadside Assistance
– Home Start
– Relay
– Relay Plus
– European Assistance
Assistance
3. What else do I need to know about my Land Rover Assistance policy?
Significant Features and Benefits
Significant Exclusions or Limitations
The Assistance provides:
Land Rover Assistance will not pay for:
Within the UK you are covered for:
– Storage
– Car hire
– Onward travel/hotel
accommodation
– Redelivery of your vehicle if the
dealer is over 50 miles from
your home
– Any expense incurred without the prior authorisation of Land Rover Assistance
Within Europe you are covered for:
– Roadside assistance and recovery
– Vehicle repatriation
– Storage
– Onward travel/hotel
accommodation
– Car hire
– Message service
– Pre-existing defects
– Any expense that would have normally been payable by you, such as fuel and
toll charges
– The cost of replacement parts, unless covered by Land Rover Warranty
– Any costs resulting from participation in motor racing, rallies, speed or duration testing
– Any costs resulting from your vehicle being kept in an unroadworthy condition, or not
being serviced in accordance with the manufacturer’s recommendations
– Any costs resulting from you being under the influence of intoxicating liquor, solvent
abuse or drugs
– Any consequential losses arising directly or indirectly from the immobilisation of
your vehicle
– Damage or injury intentionally caused by you or resulting from your participation in a
criminal act or offence
4. What is the duration of the contract?
7. How do I make a claim?
Your policy will run for 12 months from your policy start date.
If you require assistance following vehicle breakdown, fire or
theft please do not attempt to make your own arrangements.
Contact Land Rover Assistance at the following numbers:
5. Do I need to do anything after I have purchased the
policy?
Please remember that it is your responsibility to regularly review
your level of cover to ensure that it remains adequate.
6. What cancellation rights do I have?
We hope that you will be happy with the cover your policy
provides. However, you have the right to cancel it within 14 days
of receiving the policy handbook, without giving any reason.
If that happens, we will refund your payment in full.
In the event that you wish to cancel this policy within the 14-day
period, in the first instance please contact Land Rover
Approved Warranty Administration, who will arrange for
the refund.
Please note that if your policy is cancelled after the expiry of the
14-day period, following receipt of the warranty documentation
no refund will be payable. Under no circumstances will a refund
be given if a claim has been paid.
While travelling in the UK, please call:
– 0800 521 786 for assistance or
– 0800 777 196 for accident management
While travelling in Europe, please call:
– +44 192 632 0003
Please provide the following information when calling
Land Rover Assistance:
– Your exact location
– A contact telephone number
– The registration number of your vehicle
– Make and model of vehicle
8. What should I do if I have a complaint?
We hope that you will be pleased with the service we provide.
In the unlikely event of a complaint, you should contact the
administrator in the first instance on 0845 026 0969.
If you remain dissatisfied, please contact the Insurer directly by
writing to: The Quality Standards Manager, Land Rover
Assistance, Automobile Association Limited, Contact Centre,
Lambert House, Stockport Road, Cheadle SK8 2DY.
You also have the right to ask the Financial Ombudsman Service
to review your case. The right to apply to the Ombudsman must
be exercised within six months of the date of our final decision.
Please write to: The Financial Ombudsman Service,
South Quay Plaza, 183 Marsh Wall, London E14 9SR.
Telephone: 0800 023 4567.
9. Is the Insurer covered by the Financial Services
Compensation Scheme (FSCS)?
The Insurer is covered by the Financial Services Compensation
Scheme (FSCS). You may be entitled to compensation from the
scheme if the Insurer is unable to meet its obligations.
This depends on the type of business and the circumstances of
the claim. You can get more information about compensation
scheme arrangements from the FSCS: FSCS, 7th Floor,
Lloyds Chambers, 1 Portsoken Street, London E1 8BN.
Telephone: 0800 678 1100.
Land Rover Approved
Jubilee House, 5 Mid Point Business Park,
Thornbury, West Yorkshire BD3 7AG
CCP 9057
PB08200 – 05/13