CBD Freight Movement and Servicing workshops 1 April 2015 | Version: 1 Contents CBD Freight Movement and Servicing workshops 3 Issues and solutions identified by workshop participants 4 Key topics discussed across workshops 6 What workshop participants said 7 Potential trials and actions 8 How the trials will work ... next steps10 Author: Michael Stokoe, Sonia McGregor Date: April 2015 Version: 1 Reference: n/a Division: Freight and Regional Development Review Date: April 2016 CBD Freight Movement and Servicing workshops Transport for NSW (TfNSW) hosted three workshops in February 2015 for service, delivery and trade workers, and the businesses they serve. The workshops focused on future changes to the Sydney CBD transport networks, and the challenges of keeping Sydney “open for business” during the city’s transformation. TfNSW gained valuable insights and ideas from the participants who generously gave up their time to attend the three workshops. Participants from a range of very different businesses expressed their willingness to work together to come up with possible solutions to the challenges raised. Some of these solutions could have a lasting effect on reducing CBD congestion and improving overall efficiency. TfNSW briefed guests about the changes to the CBD transport network as a result of the light rail construction and other public transport improvements. This brief also provided some highlevel information about the planned removal and relocation of some kerbside loading spaces. Participants engaged in discussions to identify current and future issues around deliveries and servicing. They also developed a range of potential solutions which led to identifying trials that could be undertaken. Everyone who filled in feedback forms said they felt better informed after the workshops, and two-thirds indicated that they would be personally interested in participating in a trial. This document combines information participants provided during all three workshops. This includes issues and possible solutions. The table on pages four and five consolidates issues and solutions from participants in all three workshops. Initial trials and the way forward are identified from page eight. The CBD Freight team looks forward to engaging with businesses to plan and implement them. CBD Freight Movement and Servicing workshops approach | April 2015 3 Issues and solutions identified by workshop participants Issue Suggested solutions Loading zone use • Better management of available space. Unauthorised vehicles occupying spaces and authorised vehicles over-staying (multiple ticket button presses). Both take space away from other legitimate users. • Review regulations. Priority and timed deliveries • Loading dock booking systems. Some goods, e.g. fresh food and overnight air freight, must be delivered as a priority during the morning peak. Customer-set time frames mean tight timeframes/KPIs. • Prioritise windows for different types of products/ deliveries, e.g. stagger them. Retimed delivery • Investigate alternatives that do not need staff on the premises. Trusted supplier relationships. Deliveries outside peak times. • Technology for booking, monitoring and reporting on-street loading space. Also smart phone app for locating spots. • In ground monitoring, reporting and booking technology for booking on-street loading space. Also smart phone app for locating spots. • Diverting deliveries to lockers, secure and dedicated spaces in other commercial buildings or hotels. • Centralised mail/delivery rooms in larger buildings – could also cater for other premises. Competition for space on the street Less space will be available as CBD transformation projects are undertaken. • To compensate for this investigate space off the street e.g. loading docks, car parks, hotels and office towers. Provision of information • Develop a communication plan to keep us informed. When and where will changes happen? We need this information so we can plan. • Regular and timely notifications about upcoming work. Access to off-street parking • Investigate alternative space off the street. Standard parking station fee structures can discourage patronage by tradespeople and service providers. • Purchase and manage some capacity off the street. • Introduce rates for genuine tradespeople and other service providers. • Space should be suitable for larger vehicles, e.g. over 1.9m high, if possible. Maximising productivity Dock management rules do not allow couriers to service more than one property. • Find means to allow couriers to park in one place and carry out multiple deliveries securely. • Develop off-street courier zones in centralised locations. Emergency access • Develop emergency services plan. This includes emergency services and responding to building emergencies such as burst water pipes and dangerous electrical malfunctions. • Regular communication. CBD Freight Movement and Servicing workshops approach | April 2015 4 Issue Suggested solutions Retimed deliveries • Install better lighting, security cameras and lockers. Night time deliveries present security and safety risks for people and goods. • Improve footpaths for safer use at night. • Delivery hubs/cages in locations already with 24/7 concierge/security staff, e.g. hotels and office towers. • Could self storage companies close to the city provide space for small consolidation centres? • Extended operating hours for construction deliveries. WHS challenges Carrying goods and equipment over longer distances presents challenges (WHS risks/ rules). Pavement conflict Potential conflict with pedestrians with more trolleys on footpaths. • CBD freight hubs/lockers with zoned share trolleys that lock if taken out of area. • Facilities for tradespeople to drop off tools and equipment, store them securely and then return after parking vehicles off the street. • Education/information program for couriers and trade/service deliverers. • CBD freight hubs/lockers with zoned share trolleys that lock if taken out of area. • Defined off-street courier zones. Potential conflict • Information/education program for all lane users and CBD businesses. Safety risks re Castlereagh Street cycleway during changeover periods – 10:00am, 3:00pm, • Clear explanatory signage. 8:00pm. • On-the-ground monitoring at the beginning of the trial period. Servicing businesses without docks Buildings without docks are losing nearby loading zones. • Investigate alternative drop off zones/lockers and last leg of delivery by trolley/bicycle. • Share loading docks with neighbours. • Retime some deliveries for night time or early morning. • Consolidate deliveries outside the CBD. Increased congestion • Manage private vehicle use in CBD. Changes will increase traffic congestion and impact travel times/costs. More vehicles will circle the block while waiting for space. • CBD surcharge on deliveries. WHS issues and pavement risks • Prioritise dock and kerb space usage. Difficult to deliver goods, e.g. heavy objects, beer kegs etc. • Retime deliveries of larger, heavy goods where possible. Congestion – construction • Marshalling areas for construction vehicles. Concrete must get from batching plant to site within 40 minutes. Land rezoning means some plants will need to relocate further from the CBD. • Inter-peak deliveries. • Investigate consolidation of suitable materials outside CBD. CBD Freight Movement and Servicing workshops approach | April 2015 5 Key topics discussed across workshops Workshop 1 Workshop 2 Parking for trade vehicles Emergency access Out of CBD consolidation Communication Spare capacity off-street Urban planning /DAs Use and access of loading docks Retimed deliveries Prioritise on-street loading zone use Sharing on-street space Freight drop points Identify underutilised spaces CBD fringe truck marshalling Workshop 3 Common topics came up in all workshops. This diagram highlights the theme of the discussions. Specific topics were raised in some workshops generally reflecting the interests of particular participants. CBD Freight Movement and Servicing workshops approach | April 2015 6 What workshop participants said “There is plenty of parking space in office towers and hotel docks in the afternoon and at night.” “We can all talk about loss but let’s look at what can be achieved by making the small, forgotten spaces work for us over the next four years.” “There’s more certainty around travel times outside the peaks.” “The incentives for construction deliveries between the peaks would be faster trips and no penalty rates.” “My guys could have an app on their smart phones to show them where the spaces are.” “Our dock is empty in the afternoons – we could share the space then.” “One of our buildings has a centralised mail room for everything from flowers to biscuits and stationery. This could work in other buildings.” “The hospitality industry is ideal for trialling night time deliveries. Hotels are 24/7 operations with concierges and security staff on hand.” CBD Freight Movement and Servicing workshops approach | April 2015 “Trucks could be held in yards close to the city and called in when space is available.” 7 Potential trials and actions Based on feedback from the workshops, TfNSW sees the following as potential trials and actions that could be developed and undertaken. More than one approach may be required to address issues and there are overlaps in the concepts below. The boundaries of each trial can be established during its development and will depend on which organisations choose to participate. Trial Outline Loading zone use • Better management of available loading zone space. • This could include consideration of rules and regulations for loading zones and applying technological solutions to better manage (book and monitor) the space. • Capabilities for trades people to drop tools, equipment and people (see also Off-street parking for trade vehicles). Permits and booked deliveries • Prioritising time critical activities • Allow booking of space • Could be applied to on or off street locations Providing timely information Action for TfNSW • Provide information for businesses and service providers that will enable them to plan operational approaches. • Education programs. Retimed /overnight deliveries • Investigate methods for deliveries to be completed outside normal business hours. • Comments generally identify this being carried out to a point just short of delivery to the final customer such as to a locker/refrigerated locker in reasonable proximity to the customer. • The hospitality sector was discussed as an area with potential (see also Consolidating freight for delivery). Broader loading dock and car park access • This has multiple applications to other trial subjects – particularly to larger vehicles. • Explore options for vehicles to deliver/service to neighbourhood locations from a loading dock, e.g. permission from property managers. Off-street parking for trade vehicles • Develop propositions for trade vehicles to park in convenient off-street locations for prolonged periods. Off-street space for use as drop points • Could be developed in conjunction with the above. • Delivery cage/hubs with 24/7 access. • “Mailroom” concepts to manage deliveries to one or more neighbouring buildings. CBD Freight Movement and Servicing workshops approach | April 2015 8 Trial Outline Off-street space for use as courier zones • Enabling timely courier deliveries to occur from centralised locations. • Maximising productivity and minimising vehicle repositioning. Consolidating freight for delivery • Identify sectors where this would be possible/ beneficial. • The result would be fewer vehicles operating in the CBD. • Timing of deliveries could be more flexible. • Investigate how freight can be consolidated outside the CBD and delivered at feasible times (see also Off street space for use as drop points). • In other cities this has been used to good effect for smaller types of construction materials. Last leg delivery methods - alternative vehicles/equipment • Exploring whether alternative vehicles can be used for delivery and servicing in the CBD that —— Enable greater flexibility —— Greater efficiency —— Address environmental concerns • This might be applied to various areas of the city during construction. Marshalling areas on the CBD fringe for large vehicles/improving construction industry vehicle practices • Areas for large vehicles to pause before entering the CBD. Avoid causing in-block congestion (see also Retimed/overnight deliveries). Land use planning, environmental planning considerations • Longer term considerations of what will lead to greater efficiency. CBD Freight Movement and Servicing workshops approach | April 2015 9 How the trials will work ... next steps The workshops have given us a good insight into the challenges you face and the solutions you identify. With this information, TfNSW aims to work on developing these solutions into viable trials. The primary objective of trials is to: •To keep Sydney’s CBD open for business •To maintain and, ideally, improve productivity of freight and servicing to CBD businesses •Address any safety concerns •To consider how to get though the transformation period AND deliver ongoing legacies •In any trials we plan to undertake, we must look at how it will achieve one or more of these objectives. To develop the trials, it is essential there is ongoing cooperation between all parties to achieve this. We anticipate forming groups of the interested parties who are committed to making a specific trial happen and be a success. Priorities will be influenced by construction timelines of key projects that will impact some specific areas of the CBD. Further information on this will be shared as soon as possible. Establish trial working groups Who, what, when, where, how Undertake workshops Gather any further feedback Prioritise actions / trials Develop priority trials Manage the trials Evaluate and close trials Decisions on next steps Making trialled activity business as usual What we would like you to do - Review this document and provide any further comments. - Consider what and where are your priorities. - Consider how your business may wish to participate in potential trials. You can respond by sending an email to [email protected] or phoning 02 8202 2502. CBD Freight Movement and Servicing workshops approach | April 2015 10 transport.nsw.gov.au Tel02 8202 2502 Fax 02 8202 3191 18 Lee Street Chippendale NSW 2008 PO Box K659 Haymarket 1240 freight.transport.nsw.gov.au Disclaimer While all care is taken in producing this work, no responsibility is taken or warranty made with respect to the accuracy of any information, data or representation. The authors (including copyright owners) expressly disclaim all liability in respect of anything done or omitted to be done and the consequences upon reliance of the contents of this information. © Transport for New South Wales Users are welcome to copy, reproduce and distribute the information contained in this report for non-commercial purposes only, provided acknowledgement is given to Transport for NSW as the source.
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