1. family and parenting
2. children

FINS FAQs
Office Hours:
Monday-Thursday 9AM-8PM
Friday 9AM-7PM
Saturday 8:30AM-12:30PM
How Do I Register for Classes?
• Call, come into our office
• Choose the swim level you think best fits the student or we can set up a Free Swim Evaluation to help figure out
which class will suit them best!
• Prioritize your preferred day and time options
• Secure your class request with a credit, check or cash upon booking
• Please note: A signed registration form, direct debit form, and policies and procedures form is required to be
filled out per family before the 1st lesson
What are the Class Costs/Fees?
• A $55 (New Customer) $40 (Returning Customer) Non-Refundable annual family registration fee is due each
calendar year and prior to students’ scheduling
• The following classes sizes are determined by the level in which your child is placed:
• Semi-Private (2:1) and Special Needs (1:1) $143/month
• Small Group (3:1) $102/month
• Group (4:1) $76/month
• Baby FINS 1-2 (6:1) $76/month
• Sessions Costs for Summer League Prep, Summer 2x/wk Programs and Power Sessions are available on our
front desk of FINS website
How do I make payment?
• The first payment for the classes is due upon booking. Subsequent payments will be automatically run on the
25th of the prior month
• By registering for classes, customer agrees to a minimum joining period of 3 months. After the 3 months,
customer will continue to be automatically enrolled and charged until 30-day ‘taking a break’ form is submitted
in person.
• For Session Classes (Summer 2x/wk Power Sessions and Summer League Prep)-Payment in full is due at the
time of booking. Customer agrees to complete the entire session and classes will automatically end upon
completion of the session. Sessions are non-refundable.
• Payments not made by the 25th of the prior month will result in a $15 late fate
• Payments returned as NSF will result in a $25 fee
• Class payments and registration fees are non-refundable
What if I want to take a break from my classes?
A ‘Taking A Break’ form must be completed. Forms are available at the front desk. Once the form has been completed, it is
the responsibility of the customer to confirm that the front desk has received and processed the form. Any remaining
payments will be prorated and discussed at the time the form is submitted.
• Lessons canceled after the classes have begun will require a ‘Taking A Break’ form (see above). From the date
we receive your request, the family’s account will be charged the amount for the remaining 30 days.
• Lessons canceled during the originating 3 month contractual agreement will result in a $50 cancellation fee per
student. The cancellation fees must be paid in order to be fully released from the contract and the agreed upon
auto debit program. 30 day cancellation notice is required without exception (see above).
• Cancellation of lessons greater than 14 days prior to the start of the lessons will result in a $15 cancellation fee
per student and a total refund of remaining lesson fees, less the family registration fee
• For Session Classes (Summer 2x/wk, Power Sessions and Summer league Prep)-Lessons canceled after the
session has begin are non-refundable. There will be a $50 cancellation fee per student and the remainder will be
held as a credit on a FINS account. There will be no refunds
Spring/Klein - 7827 Spring Cypress Rd., Spring, TX 77379
The Woodlands - 3707 College Park Dr. Ste 900, The Woodlands, TX 77384
Atascocita/Kingwood - 6900 FM 1960 E. Ste C, Humble, TX 77346
281-379-FINS (3467)
What is FINS Make-up Policy? (New for 2014)
• We are focused on providing the absolute best swim lesson experience as possible. We do realize that conflicts
arise from time to time that require you to miss a regularly scheduled class.
• We believe that you are paying for your child’s spot in the class, not their attendance. It is ideal for your child for
your child to attend their regular classes as all team members, including your child’s teacher, will get to know your child
better. In addition, progress in swim lessons is largely based on consistency.
• Each student is granted 1 free make-up class per month for a missed lesson.
• We do not provide make-ups for missed make-up classes
• Make-ups can be booked within the same week that the class was missed
• Students must be currently enrolled to book a make-up class. All make-up classes must be completed prior to
the student’s last day
• If you know you will be missing a class, please notify us as soon as you know. This will open the spot up for
someone else possibly needing a make-up class.
• We DO NOT provide make up lessons for students enrolled in our Private lessons, Quick FINS lessons or Nemo
(special needs) lessons, as these are all specialty classes and have limited availability.
• Make-ups are based on availability and ARE NOT guaranteed
What is FINS Low Enrollment Policy?
• In the event that group class is scheduled and there are 2 or less students in the class, please understand you
might be required to switch times to properly fill classes
• If you wish to stay in the time slot after management informs of the need for movement, you will be required to
pay for the rate of private lesson
What are FINS Health Policies?
• FINS pool water is kept on a highly-evolved system with regular monitoring and is serviced by a professional pool maintenance company for the best possible water conditions.
• OK to swim: If your child has a clear runny nose, but no fever
• NOT OK to swim: If your child has a fever or any type of contagious condition (respiratory, eye, or skin
rash), or diarrhea. Please do not bring them to class until your doctor has cleared them to continue with physical activity.
• Students with sensitive eyes are encouraged to wear goggles.
What is the FINS Double-Diaper Policy?
• PERMANENT SWIM DIAPERS & DISPOSABLE SWIM DIAPERS ARE REQUIRED for any student not potty
trained or prone to accidents.
• If a child has fecal accident and was not wearing both swim diapers, you will be permanently
excused from the program and no refund or credit will be given for the remaining lessons.
Where do go while my child is swimming?
• View rooms are available for easy and comfortable observation of your child’s swim lessons.
• If your child experiences separation anxiety, the instructor may ask you to remain out of sight for the duration of
the first few classes. Please do not take offense to this request. Your cooperation will help your child focus on the new
environment and adjust to their new teacher. Know that within a few lessons, you will be able to observe your child during
their swim lesson.
• A designated responsible adult must remain on premises throughout the entire lesson
How do I prepare for swim lessons?
• All Band-Aids Must Be Removed Before Swim Lessons
• All Long Hair Must Be Tied Back
• Come prepared with bathing suit, towel, and all other appropriate swimming essentials
What if my child has special needs?
• To best service our many special needs and special care clients, our staff must be made aware of as much
information as possible to properly care for the student. This can be done by filling out our Special Needs form and verbally communicating with our staff.
• Unless otherwise specified, the instructors for these students are NOT registered therapists.
• A doctor’s release may be required for heart conditions, respiratory conditions, diabetes, epilepsy, and anything
that would require special care or emergency procedures. This information will be kept confidential.
Spring/Klein - 7827 Spring Cypress Rd., Spring, TX 77379
The Woodlands - 3707 College Park Dr. Ste 900, The Woodlands, TX 77384
Atascocita/Kingwood - 6900 FM 1960 E. Ste C, Humble, TX 77346
281-379-FINS (3467)
What is FINS Inclement Weather Policy?
• FINS swim lessons are held rain or shine. In the event that we cancel lessons due to severe acts of nature, we
will attempt to notify all students about cancellation.
• In the case of severe acts of nature and FINS has to close its doors, no make-ups will be given
What are FINS Facility Rules?
• The following activities are not permitted on the FINS premises:
• Smoking
• Pets (with the exception of animals used to assist with special needs)
• Alcohol
• Running, Skateboarding, or Roller Skating
• No glass containers
• Please keep a watchful eye on the children with you who are not in swim lessons. This means:
• No standing on chairs
• No running around the facility
• No leaning on or banging on view room windows
• No horseplay
• No coloring on walls, floors or furniture
• No unsupervised children allowed outside
• FINS is not responsible for any child injured while doing the above activities.
• Do not leave personal belongings inside your vehicle. FINS is not responsible for theft or vandalism.
• No videotaping of swim lessons without prior consent
Spring/Klein - 7827 Spring Cypress Rd., Spring, TX 77379
The Woodlands - 3707 College Park Dr. Ste 900, The Woodlands, TX 77384
Atascocita/Kingwood - 6900 FM 1960 E. Ste C, Humble, TX 77346
281-379-FINS (3467)