PRIVATE AGED CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
EMERGENCY
Preface
PRIVATE AGED CARE
EMERGENCY PROCEDURES
AND SAFETY MANUAL
As a sub-contractor we
abide be the Safety
Manual of Home Care
Provider
Private Aged Care
172 Widgee Road Noranda
P: 08 9276 5180
E: [email protected]
www.PrivateAgedCare.com.au
Prepared by GGJ Consultants
© GGJ 2011
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PRIVATE AGED CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
Preface
PREFACE
This manual sets out plans and emergency procedures to be followed
in the event of fire, bomb threat or other emergencies, including the
procedures to be followed should an evacuation be necessary. They
are a guide only and must be customised to each organisation.
All staff are to familiarise themselves with the contents of this
Manual and know what action to take in the event of an emergency.
ENSURING SAFETY
To ensure the safety of service users and staff the organisation may
include the following in each site:

Smoke alarms

Fire extinguishers

A fire blanket in kitchen areas

Illuminated exit signs

Locks to windows

Security doors to doorways

Six (6) monthly safety audits

Regular training of staff in safe service delivery and emergency
procedures
A copy of this manual is to be displayed in the
document holders near the fire extinguishers in:


© GGJ 2011

The main office

The staff room
The Day Centre hall and
The Day Centre kitchen area.
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
Table of Contents
TABLE OF CONTENTS
Preface...................................................................................... ii
Ensuring Safety ................................................................. ii
Table of Contents ...................................................................... iii
1. Emergency Contacts ............................................................... 1
2. Evacuation Procedure and Muster Point Map .............................. 2
2.1 Evacuation Procedure .................................................... 2
2.2 Muster Point Acorn Community Care ............................... 3
3. Fire Procedures ...................................................................... 4
Person Discovering Smell of Smoke...................................... 4
4. Threatening Telephone Call ..................................................... 5
5. Threatening Behaviour ............................................................ 6
6. Bomb Threat .......................................................................... 7
6.1 Bomb is Found ............................................................. 7
6.2 Bomb Threat by Telephone ............................................ 7
Bomb Threat Checklist ........................................................ 8
7. Earthquake/Cyclone ................................................................ 9
7.1 Earthquake .................................................................. 9
7.2 Cyclone ....................................................................... 9
8. Accident .............................................................................. 11
In the Event of An Accident:.............................................. 11
9. Chemical Spill ...................................................................... 12
In the Event of a Chemical Spill: ....................................... 12
10. Missing Service User ........................................................... 13
11. Gastrointestinal Disease Outbreak ........................................ 14
© GGJ 2011
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PRIVATE AGED CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
1. Emergency Contacts
1. EMERGENCY CONTACTS
The following people should be contacted in the case of an
emergency:
1.
2.
PRIVATE AGED Care
o Administrator/Manager
(08)92765180 or 049579285
o Coordinator HACC
(08)92765180 or 0405012882
o Manager Human Resources
(08)92765180 or
External Emergency Services
o Ambulance:
000
o Fire Brigade:
000
o Police:
000
o Alinta Gas:
13 13 52
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
2. Muster Point
2. EVACUATION PROCEDURE AND MUSTER POINT
MAP
2.1 EVACUATION PROCEDURE
The following evacuation procedure applies:
1.
Follow the directions of the senior staff person or emergency
personnel
o direct service users and staff to the muster point unless
directed otherwise.
2.
Assist any people who require assistance
3.
If the muster point is not safe move staff and service users further
away from the building
4.
Remain with service users until advised it is safe to return to the
building.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
2. Muster Point
2.2 MUSTER POINT ACORN COMMUNITY CARE
MUSTER
POINT 1 HERE
Acorn Drive
Main Exit
Garden and parking
MUSTER
POINT 2 HERE
Lane way
Kitchen
Store room
Day Centre
Hall
Offices
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
3. Fire Procedures
3. FIRE PROCEDURES
PERSON DISCOVERING SMELL OF SMOKE
The person discovering a burning/smoke smell MUST take the
following actions:
1.
Close all doors and windows (to isolate spread of fire & smoke).
2.
Turn off air conditioner
3.
Investigate the cause of the burning/smoke smell.
4.
Move any service users in immediate danger to safety (See 2.1
Evacuation Procedure).
If fire has not been confirmed:
1.
Warn others in the area
2.
Report situation to senior staff person (See Section 1: Emergency
Contacts)
Await instructions from senior staff person
If fire/smoke has been confirmed:
1.
If appropriate, try to extinguish the fire
2.
Move persons in immediate danger to safety (See 2.1 Evacuation
Procedure)
3.
Warn others in the area
4.
Notify Fire services on 000
5.
Report emergency to senior staff person– (See Section 1:
Emergency Contacts)
6.
Await further instructions from senior staff person or Emergency
Coordinator or emergency services personnel.
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
4. Threatening Telephone Call
4. THREATENING TELEPHONE CALL
DO NOT INTERRUPT - Do not hang up at end of call.
1.
Let caller finish message
2.
Keep your response to one or two words only
3.
Record all information on paper immediately it is said
4.
Try to pass message to co-worker without alerting caller or causing
panic
5.
Try to keep caller in conversation. Be sympathetic and ask for
repeats of the conversation
6.
Stress that there will not be time to evacuate all service users from
the area
7.
Stress innocent victims present.
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
5. Threatening Behaviour
5. THREATENING BEHAVIOUR
In the event of someone threatening you or another staff person:
1.
Comply with any requests if possible and not a risk to yourself or
any other person.
2.
Evaluate the person(s) making the threats.
3.
Has the person a complaint against the organisation or particular
staff?
4.
Is the person under the influence of alcohol or other drugs?
5.
Was the threat made in a joking manner?
6.
Take particular note of appearance, clothing, age and identifying
marks.
7.
As soon as possible notify the senior staff person and await
instructions
8.
Be available to report to the Police if required.
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
6. Bomb Threat
6. BOMB THREAT
6.1 BOMB IS FOUND
If a bomb or something you suspect is a bomb is found:
1.
DO NOT TOUCH IT – Clear the immediate area, directing
personnel to go to the assembly area.
2.
Prevent other personnel from going into the area near the bomb.
3.
Evacuate the building (See 2.1 Evacuation Procedure).
6.2 BOMB THREAT BY TELEPHONE
If you receive a bomb threat by telephone:
1.
Keep calm and attempt to get as much detail from the caller as
possible e.g. location of device; when device will go off, type of
device etc. (Use the Bomb Threat Checklist over the page.)
2.
Try to keep the caller talking while you record what they are
saying and attract the attention of a work mate for assistance and
to ring emergency services. DO NOT HANG UP.
3.
If ordered to evacuate, follow the evacuation procedure (See 2.1
Evacuation Procedure).
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
6. Bomb Threat
BOMB THREAT CHECKLIST
1.
QUESTIONS TO BE ASKED (Please use exact words)
When is it set to explode?
Where did you place the bomb?
What kind of bomb is it?
Why are you doing this?
Who are you?
2.
OBSERVATION FROM THE VOICE
□ Male□
□ Female
□ Child
□ Very Young
□ Normal
□ Incoherent
□ Adolescent
□ Stammer
□ Well Spoken
□ Adult
□ Slurred
□ Abusive
□ Old
□ Lisp
□ Irrational
Did the caller sound like they were reading?
□ Yes
□ No
Did the message sound taped?
□ Yes
□ No
□ Yes
□ No
Speaker was:
Age:
Speech:
Action Was:
Other observations of voice:
3.
OBSERVATIONS ABOUT CALL
Did it sound as if a public phone was used?
Background noises:
□ Typing
□ Harbour
□ Music
□ Traffic
□ Other:
□ Children □ Talking
□ Machinery □ Aeroplanes
...................................................
Call received by: ...........................................
Time: ............................
Call received on: ...........................................
Line number: ................................................
Extension: ......................
Other information you are able to add:
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
7. Earth Quake/Cyclone
7. EARTHQUAKE/CYCLONE
7.1 EARTHQUAKE
In the event of earthquake:
1.
Stay away from windows and glassed areas.
2.
Shelter under a table, desk or door frame for protection against
falling debris.
3.
Do not light cigarette, lighters, etc. these can create explosions as
there may be flammable fuels from damaged containers or gas
mains.
4.
If instructed to evacuate stay away from building, power lines,
poles and trees while making your way to the designated assembly
areas.
7.2 CYCLONE
In the event of a cyclone:
Follow the cyclone warning put out by the Bureau of Meteorology
(BOM).
Blue Alert
1.
Manager will inform staff of blue alert status (if in working hours)
2.
Staff to attend work for their normal shift
3.
Staff to assist service users to clean up their place of residence so
that there is no flying debris
o Care centre and office facilities to be prepared for imminent
cyclone
o Make sure all items are safely stored in cupboards and
furniture is away from windows
o All electronic equipment to be switched off at the power
points and equipment covered
o Windows to be closed
4.
Ensure no items are left outside which may become flying debris
5.
Listen for updates on progression of the cyclone (1300 659 210)
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
7. Earth Quake/Cyclone
Yellow Alert
1.
Manager will inform staff of yellow alert status (if in working hours)
2.
Staff to ensure that workplace and vehicles are secured and phone
the manager with this confirmation
3.
Staff to leave workplace and go home
Red Alert
1.
Staff to stay where they are – at home.
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
8. Accident
8. ACCIDENT
IN THE EVENT OF AN ACCIDENT:
1.
Check for dangers, do not enter unsafe area.
2.
If possible switch off at the mains any electrical equipment which
is dangerous, or has potential to cause further accidents/injuries.
3.
Move persons in immediate danger to safety and provide first aid
(See 2.1 Evacuation Procedure)
4.
Warn others in the area
5.
Notify Police, Ambulance and/or Fire services on 000 if necessary
6.
Report emergency to senior staff person – (See Section 1:
Emergency Contacts)
7.
Await further instructions from senior staff person or emergency
services personnel.
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
9. Chemical Spill
9. CHEMICAL SPILL
IN THE EVENT OF A CHEMICAL SPILL:
1.
Extinguish all ignition sources.
2.
Walk away from the spill and contact supervisor.
3.
Evacuate any injured person/s to a place of safety, in a manner
that does not harm them. If necessary stay with the injured
person and if possible immediately wash chemically affected area
of the body with water. (See 2.1 Evacuation Procedure)
4.
Withdraw all personnel from the immediate area and stop people
entering into the area
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
10. Missing Service User
10. MISSING SERVICE USER
If it is discovered that a service user’s whereabouts is unknown:
1.
Inform the Manager immediately
2.
Advise staff to search the area and speak with other staff and
service users to see if anyone knows the whereabouts of the
service user
3.
Advise next of kin if the service user is unable to be found within
one hour
4.
Advise the police if the service user is unable to be found within
one hour
5.
Make an entry made into the service user’s progress notes.
When the service user is found:
1.
Advise the Manager
2.
Advise next of kin
3.
Advise the Police
4.
Make an entry into the service user’s progress notes.
Complete an Adverse Event Report
The Coordinator will conduct a team debrief following this incident.
© GGJ 2011
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ACORN COMMUNITY CARE | EMERGENCY PROCEDURES AND SAFETY MANUAL
11. Gastrointestinal Disease Outbreak
11. GASTROINTESTINAL DISEASE OUTBREAK
Information on managing a gastrointestinal disease outbreak are
included in the Department of Health and Ageing’s Gastro-info
Outbreak Coordinator’s Handbook in the Resources folder of the
Policies and Procedures.
© GGJ 2011
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