1. travel

GEM Discoverer Pre-Departure Briefing
21 April 2015
LT 1
Say Hi!
Programme (Session 1)
9.30am
Welcome Remarks
9.35am
Presentation (I): Emergency Medical
Assistance and Security Services:
Presentation by International SOS
(Speaker: Ms Karen Ho)
10am
Presentation (II): Medical & Health Tips by
NTU University Health Service
(Speaker: Dr Calvin Tan)
10.25am
Presentation (III): Preparing for Your Trip by
OGEM (Speaker: Mr Johnie Goh)
10.50am
Presentation (IV): Talk by STA Travel
Presentation by International SOS (iSOS)
Speaker: Ms Karen Ho
Presentation to NTU
OGEM Discoverer
21 April 2015
Agenda
Opening and Introduction
International SOS and Our Partnership with NTU
How International SOS Supports NTU
Access to International SOS
Questions & Answers
6
Agenda
Opening and Introduction
International SOS and Our Partnership with NTU
How International SOS Supports NTU
Access to International SOS
Questions & Answers
7
About International SOS
Protecting Your Students/ Employees Is Our Priority
• Caring for clients across the globe, more than 700 locations in 89 countries
• Approximately 11,000 employees, led by 1,200 doctors and 200 security
specialists
• 27 Assistance Centres, where you can speak to us in any language (more
than 90 languages/ dialects), 24/7/365
• 53 International SOS clinics, practicing international standards of medicine,
even in developing countries
• Unmatched aviation logistics expertise and
resources
– Access to fleet of aircrafts
– Medical staffs who are fully trained in
aviation and emergency medicines and have
extensive evacuation experience
– Dedicated team of regional aviation
managers based across the world
8
Global Infrastructure
A Network That Works For You
• 700 Locations in 89 Countries
• 79,000 accredited providers
• More than 1.5 Million cases
• Above 18,000 medical evacuations
• 27 Medical & Security Assistance Centres
• More than 99 languages and dialects
• 53 clinics in developing countries
• 850 clinics in remote locations
9
Our Partnership With NTU
Global Medical & Security Mitigation
A comprehensive solution that integrates global Online, On Call and On Site
solution – to mitigate medical and security risks for NTU
International SOS support all NTU’s students/ employees
Assist
• Support students/ employees in an
emergency
• Activate an emergency response service
• Report progress to NTU management
team
Assess
• Preparing and educating NTU
students/employees
• Helping NTU to mitigate potential risks
Advice
• Ensuring NTU students/ employees remain
informed
• Recommending options for further assistance
10
Agenda
Opening and Introduction
International SOS and Our Partnership with NTU
How International SOS Supports NTU
Access to International SOS
Assistance Centre Tour
11
Assistance Centres
•
•
•
•
•
•
12
27 assistance centres worldwide
Open 24/7/365
Full-time doctors, nurses & pharmacists
Full-time security consultants
Over 99 languages and dialects spoken
Global network of preferred medical,
legal and security providers
Stay Healthy, Safe and Secure
Use your membership before or during your time overseas if you have:
•
Safety Concern
“I saw on the news that there is some trouble in
Oman. Is it safe to go?
•
Medical Question
“I’m ill, should I see a doctor? Where should I go?
•
Medical Emergency
“I am experiencing chest pain”
•
Safety Concern
“Is it safe to venture outside my hotel for coffee?”
•
Security Emergency
“There are rioters outside my hotel!”
•
Travel Assistance
“I’ve been pick-pocketed.”
When you need help, International SOS is there for you.
13
14
Access to Intl.SOS Clinics
• 53 clinics worldwide
• Offer international standards of care
in developing areas
• Managed by international healthcare
professionals with the support of
local medical staff who continuously receive
state-of-the art training
• Provide high level of both family practice
medicine and emergency care
• Provide 24-hour emergency assistance
• In-house laboratory/ diagnostics/ pharmacy
15
“Clinics” not good enough for our Clients
Not clean
Not careful
Not safe
Hygiene, emergency and ethics a big
issue
16
Emergency Evacuation
17
Medical and Security Assistance
24-hour worldwide medical and
security information and assistance
Pre-trip information and advice
Doctor/ hospital referrals
Hospital deposit guarantees
Medical Monitoring and case management
Dispatch of doctors or specialists
Emergency evacuations/ repatriations
Repatriation of mortal remains
18
Security Services
Our strategic alliance with Control Risks,
a global risk management consultancy,
brings together two world leaders in
travel security
Together we offer a comprehensive set
of services to manage the risks to NTU students
and staff
• 24-hour Security Information and Analysis
• 24-hour Security Assistance
• Traveler Awareness and Tracking
• Security Evacuations
• Travel Security Consulting
19
Agenda
Opening and Introduction
International SOS and Our Partnership with NTU
How International SOS Supports NTU
Access to International SOS
Questions & Answers
20
Via Smart Phone/ Tablets
INTERNATIONAL SOS
MOBILE APP
Download the mobile app from:
URL app.internationalsos.com
Use your membership number to activate.
Members Login
Enter:
Features: 02AYCA089601
Latest medical and security alerts available 24/7
Contains detailed global medical and security info
Tips…
Automatically calls the nearest Alarm Centre
Before you leave:
•
Review detailed information on
medical and security risks
When you arrive:
•
21
Check for new alerts
Via Website
Accessing the Website
www.internationalsos.com
Members Login . Enter:
02AYCA089601
22
Via Phone to the Assistance Centre
Contacting an Assistance Centre
•
Some of our Alarm Centre numbers are on your Membership Card
•
Your membership number is on your Membership Card
•
Request for call-collect if call is made from a Lan line
When calling please be prepared to
provide the following: 6338 7800
•
Your Name
•
Your Company
•
Your Membership Number
•
A phone number to call you back
on
•
Location and Status
Non emergency enquiries:
[email protected]
Expect a 24hour response time
23
Agenda
Opening and Introduction
International SOS and Our Partnership with NTU
How International SOS Supports NTU
Access to International SOS
Questions & Answers
24
Case Highlight
• Student in Shangri-la, Yunnan
6 Mar 2015
Intl.SOS was notified by patient’s friend that the patient was currently at the ER of the hospital in
Shangri-la, Yunnan. The patient had been vomiting since the night before and developed
difficulty in breathing. They wanted to know if it is safe for the hospital to administer drip to the
patient.
Intl.SOS Medical Team was able to speak with the treating doctor to understand the diagnosis
and treatment plan. Intl.SOS Medical Team then spoke with the patient’s friend to explain the
treatment and gave assurance to proceed with the drip.
The patient was treated and kept in the ER for observation. The patient discharged after
treatment was administered.
Intl.SOS Medical Team followed up with the patient a few hours after discharged. The patient
was better, no longer vomiting. Intl.SOS Medical Team provided advice on fluid management as
dehydration will reduce her altitude tolerance
7 Mar 2015
A second follow up call was made to the patient. She was much better and that she would be
following the team to descend to Lijiang the next day before returning to Singapore.
• Provide assurance when a medical situation happened in an unfamiliar
ground.
25
Presentation by NTU University Health Service *
Speaker: Dr Calvin Tan
* Please refer to lecture recording for the presentation
Presentation by GEM Discoverer
Speaker: Mr Johnie Goh
BEFORE YOU GO …
Collect Limited Edition of the GEM-D T-Shirt
While Stocks Last!
(Sizes ‘M’ and ‘L’ only)
BEFORE YOU GO …
Collect Limited Edition GEM D Tote Bag
Navy Blue
or
Ash Grey
BEFORE YOU GO …
Complimentary ISIC Card
(for Europe-bound participants only)
Note
1.
You will be notified by ISIC about registration of your personalized card via NTU email.
2.
Do not collect the GEM D Tote Bag
Preparing for Your
Journey
BEFORE YOU GO …
Complete NTU Online Indemnity Form

Before departure, please complete the online form with
details of your passport, insurance, emergency contact
details.

Sign the form and upload a copy online.

Upload supporting documents such as your passport and
flight itinerary.

Use .pdf files. Keep filesize < 1MB

Make amendments to the online form if there are changes
in your schedule. You need not upload another indemnity
form to the system to reflect the new changes.

An email will be sent to you shortly as a reminder nearer
your date of departure.
BEFORE YOU GO …
Purchase Health and Travel Insurance

Compulsory

Continuous coverage for entire duration, including the
day. Read NTU ‘Policy On Travel Insurance For
Students’.

Check it is comprehensive and provides adequate
coverage for flight delays, loss of luggage, medical costs,
etc. Check that it provides coverage for fees associated
with services rendered by iSOS, such as admin fees.

Overseas medical services are generally much more
expensive for foreigners.

UOI TravelSure Scheme
BEFORE YOU GO …
What To Pack
 Read online packing guides to help in your planning
 Make a list of everything you are bringing in case of insurance claim
 Check baggage allowance on your air ticket
 Some packing suggestions:
1.
Hand luggage for essential items
2.
Day bag for excursions
3.
Essential travel documents
4.
Toiletries
5.
First Aid Kit & Prescription Meds
6.
Suitable Clothes
7.
Writing and learning equipment
8.
Small comfort items
BEFORE YOU GO …
Travel Documents

Passport. Check that it is at least valid for at least 6 months from entry date.

Loss of Passport Abroad. Report incident to local police and seek nearest
Singapore Mission for advice in replacement. Update OGEM

Secure your passport, visa and IC.

Confirm all air and transport tickets and schedule. Bring a copy. Sign up for
frequent flyer program.

Give ample time allowance if you are taking train to your final destination.

Leave a copy of your schedule with your family and how you may be
contacted.

Visas. Ensure you have all the visas for the countries you plan to visit before
departure.
BEFORE YOU GO …
E-Register with MFA
 Download ‘MFA@SG’
smartphone application
 eRegister
 Locate Nearest Mission and
Store Contact Details
 Travel Notices & Updates
BEFORE YOU GO …
Overseas Notification for NSmen
 NSmen and Regulars only
 Online: www.ns.sg
 Mobile app: ‘My NS Admin’
BEFORE YOU GO …
Money & Currency

Ensure that you have enough funds for the entire stay, including
extensions. Spread out your expenses and keep a record for
tracking.

Do not splurge your scholarships and loans

Carry some local currency of your host country in your hand
luggage or wallet.

Do not carry too much cash on any given day and plan your
expenditure.

Use of credit cards. Keep all receipts in case of fraud.

Loss and theft. Report to your host coordinator at once.

Avoid changing money with illegal moneychangers even if the
rate is attractive. It is illegal.

Departure Taxes (if applicable). Ensure you have enough local
currency to pay this tax before departing the country.
BEFORE YOU GO …
Know The Local Conditions and Customs
 Pack appropriately for the weather conditions.
 Monitor media reports on your destinations.
 Be sensitive to local customs and dress codes.
 Comply with local laws such as alcohol, driving,
drugs, animals. Store local emergency numbers.
 Do not hitch-hike. It is not a safe way of
travelling.
 Bring suitable power adaptors. Do you need
laptops?
BEFORE YOU GO …
Minimizing Jet Lags
 Be relaxed. Be organized and check in at least 2
hours in advance, especially for US flights.
Security procedures now take significantly
longer.
 Alcohol. Drink plenty of water or light juices on
board. Limit yourself to one or two glasses of
alcohol.
 Consult your family doctor or pharmacist for
medication to help you sleep better during or
after flight.
While you are there …
WHILE YOU ARE THERE…
Academic Matters
 Successful completion of program is needed for
credit transfer. A significant amount of content
is covered during each lesson.
 Maintain a balance between your social life and
academic studies so that you reap the maximum
benefits.
 Add courses only after you obtain school
approval.
 Dropping courses may affect your visa status.
 NTU course registration for the new semester.
WHILE YOU ARE THERE…
Personal Safety and Security
 Avoid isolated, unfamiliar places or places with
a high incidence of crime.
 Read local news to monitor.
 Plan carefully. Bring enough cash for the day. Do
not flaunt expensive jewellery.
 Travel in groups. Watch for each other.
 Share the driving load. Note local norms.
 Always work within the legal framework of the
hot country. If in doubt, try to give in even if it
costs more money.
WHILE YOU ARE THERE…
Sanitary and Health Conditions
 Know your body and watch what you eat
 Bring a basic first-aid kit.
 If possible, avoid contact with wild birds and
animals.
 Wash your hands regularly with soap and
water.
WHILE YOU ARE THERE…
Be An Ambassador for NTU & Singapore
 Attend the host university’s orientation
program.
 Actively participate in any cultural and social
activities planned by your host university.
 Be open-minded and mingle with local students.
Share information about NTU and Singapore.
RETURNING TO
NTU …
RETURNING TO NTU …
Academic Transcript and Transfer of Credit


Every univ has their system for issuing transcript. The common
methods are 1.
Transcripts sent to NTU directly. For such cases, we will
notify you to collect transcript from OGEM.
2.
You are required to order the transcript from host university
(i.e UCLA). If you need to order a transcript, please send a
copy to OGEM. You will be notified of the action plan.
Your transcript will be sent to OAS for processing of AUs. This
process is expected to take up to 10 weeks.
RETURNING TO NTU …
Pay Outstanding Fees
 Transcript may be withheld if you have
outstanding fees owed to the host university or
service providers.
 Double-check your library, telephone and rent
accounts.
RETURNING TO NTU …
Stay Involved and Spread the Word
 Keep up the international outlook and spread
the experience to your juniors.
 Participate in outreach activities such as
information sessions and buddy programs.
Bon Voyage !
Talk by STA Travel
Speaker: Ms Dora Thang
STUDENT SUMMER
ESSENTIALS
WHO IS STA TRAVEL?
STA Travel is the world’s largest student/youth travel
company – dedicated to providing students, young
people and the young at heart with amazing travel
adventures for
35 years.
We have more than 400 stores in almost 50 countries
so no matter where you are in the world, we have
friendly and knowledgeable Travel Experts close by!
We offer discounted flights for students and young
people but we are more than just cheap airfares. We
also offer sweet deals on:
- Accommodation
- Tours
- Day trips
- Volunteer projects
- Discount cards
- Travel insurance
- Working holidays
- and more!
WHY TRAVEL WITH US?
Unique Ways of Travelling
We never run out of ideas on how
you can explore the world!
FREE HOTEL NIGHTS
We have loads of stay & pay deals
so the longer you stay, the less
you’ll pay per night.
CHEAP FLIGHTS
We are the only travel company with
EXCLUSIVE student, under 31 year old and
teacher discounts across the globe.
BOOK NOW PAY LATER
Book from a wide range of flights
with just a $99 deposit, full
payment isn’t due until 4 weeks
before departure! It is the best
way to secure your student
exchange travel for next year!
GETTING THERE
WHAT IS THE BEST TICKET FOR YOU?
- One way
- Return
- Open Jaw
WE CAN HELP YOU WITH?
Figure out the best way for you to travel and most
importantly is to assist you with your travel
arrangement when you are away from home.
What to take note when booking flights?
Air Fare Conditions
Baggage Allowance
Transit duration/ Transit Visa?
Your Student Visa (if require) & its validity.
STA Travel Exclusive
Travel Discount Cards
ISIC/IYTC/ITIC DISCOUNT CARDS
- The only student ID card that is endorsed by
UNESCO and recognised globally.
- Up to 170,000 benefits in 133 countries
-Access to STA Travel EXCLUSIVE student
& youth flight tickets (and teachers too).
- Save on food and beverage, transport,
accommodation, attractions & more.
TRAVEL ESSENTIALS
PASSPORT COPIES
Take over scanned copies of your passport and
other travel documents
MEDICAL ADVICE
Visit your doctor at least 6-8 weeks before you
travel to discuss vaccinations
VISA REQUIREMENTS
Allow plenty of time to check and arrange entry
visas for your chosen destinations
ACCOMMODATION
From hostels to five star luxury resorts, we have
accommodation for all styles and budgets. Book
your first two nights’ before you leave!
TRAVEL INSURANCE
Purchase your travel insurance at the same time as
your flights so you protect your investment and can
head off on your adventures with peace of mind
Benefits of Travel
Insurance
Most common risks that are covered by travel insurance plans are:
•
•
•
•
•
•
•
•
•
•
•
Medical emergency (accident or sickness)
Emergency evacuation
Trip cancellation
Trip interruption
Lost, stolen or damaged baggage, personal effects or travel documents
Delayed baggage (and emergency replacement of essential items)
Flight connection was missed due to airline schedule
Travel delays due to weather
Hijacking
Accidental death, injury or disablement benefit
Overseas funeral expenses
Gives you a peace of mind
without having to worry about
incurring huge costs!
STUDENT EXCHANGE ESSENTIALS Special
Multiflex Pass 3 Date Changes
for only S$99!!!
*select airlines & subject to fare
conditions
Get your ISIC
at $20!
STUDENT PRICE BEAT
GUARANTEE
We have the cheapest student airfares to your
student exchange destination guaranteed. If you
find a cheaper student fare, bring us a written
quote and we will beat it.^
Get 10% off hostels,
day trips and activities
Book now, pay later for your flight
with just $99.
Fully transferable deposit if your application is unsuccessful or
your exchange destination needs to be switched - Book now, pay
later! *select airlines & subject to fare conditions
Have a chat with us about your TRIP!