1. shopping
2. auctions

R O C K - S O L I D
C O V E R A G E
h
“We sell the service
contract to cover the
customer, but it’s also
a tool to make a profit.
The most important thing in
the world is our customer. I
don’t have to worry about my
customers when they leave
the lot, because Preferred
Warranties is taking care of
them. It gives me peace of mind,
while making a profit.”
- Sid Phillips,
Number One Auto Sales,
Buckhannon, WV
VD
D
S
U
N
BO
cts”
ce Contra
Warranties that drive sales.
Between the peace-of-mind, strong coverage
and rock-solid reputation for outstanding
customer service, Preferred Warranties are so
good they actually help our dealers sell cars.
But that’s not all. Many dealers are also
seeing how easy it is to make selling Preferred
Warranties a profit center of its own.
There IS a difference in warranty companies.
Call 800.548.1121 and mention promotion
code: TIADA
A to any of our customer service
representatives. See for yourself how Preferred
Warranties can add to your
y r bottom line.
ervi
“Selling S by NIADA.TV
produced en you meet with a
nt
keep wh
Yours to I Sales Consulta
PW
www.warrantys.com
200 PINEBROOK PLACE • P.O. BOX 278 • ORWIGSBURG, PA 17961
email : [email protected]
Preferred Warranties Inc., a Pennsylvania Corporation, is majority owned by Harbert Private Equity Fund II, LLC,
a Delaware Limited Liability Company with $180 million in committed capital.
Volume VIII / Issue 7 / Ju l y 2 0 0 8
TIADA 2008 Executive Committee
President
Don Fincher/Fincher Motor Company
8526 North Freeway/Houston 77037
281.931.1432 • Fax 281.931.3826
texasDealer
President Elect
Blake Ingram/Auto City
6575 C.F. Hawn Freeway/Dallas 75217
214.271.4807 • Fax 214.391.3483
Chairman of the Board
Bill Dobbins/L & B Motor Company
2912 North Main Street/Fort Worth 76106
817.624.1187 • Fax 817.624.1430
Secretary
Byron Riley/Uncle Buddy’s Used Cars, Inc.
2526 Washington Avenue/Houston 77007
713.869.3405 • Fax 713.869.7523
Treasurer
Chris Knox/Auto Co. of Dallas, L.L.C.
9809 C. F. Hawn Freeway/Dallas 75217
972.557.2444 • Fax 972.557.7949
contents
6
Officers’ Message by Byron Riley, Secretary
8
New Members of TIADA
9
Guest Feature - Relating, Not Translating:
Marketing Vehicles to U.S. Latinos by Kelly McDonald
10
News & Notes
11
Upcoming Events
12
Guest Feature - Managing & Understanding the “Y” World
Vice Presidents:
WEST TEXAS (Region 1)
James Hobson/H-Town Motors
3714 Dyer Street/El Paso 79930
915.564.9797 • Fax 915.564.9796
FORT WORTH (Region 2)
Michael Thomasson/Mike Carlson Motor Co.
264 Exchange/Burleson 76028
817.529.7681 • Fax 817.529.7690
DALLAS (Region 3)
Phil Lathrop/VP Auto Sales, Inc.
2921 South Garland Ave./Garland 75041
972.864.1300 • Fax 972.278.8034
HOUSTON (Region 4)
John Freeman/Galena Park Motors
1700 Clinton Drive/Galena Park 74322
713.675.0559 • Fax 713.675.9157
CENTRAL TEXAS (Region 5)
Bill Mokry/Capitol Car Credit
105 West Riverside Dr. #215/Austin 78704
512.442.5626 • Fax 512.442.6107
SOUTH TEXAS (Region 6)
Baldomero Trevino/Mr. B Motor Company
PO Box 5627/Brownsville 78521
956.541.3542 • Fax 956.546.6735
Vice Presidents At Large:
Scott Allen/Auto Land
5925 East Belknap/Haltom City 76117
817.834.4222 • Fax 817.838.7925
Gary Sayre/Gary’s Used Cars, Inc.
5515 Singleton Blvd./Dallas 75212
214.630.2127 • Fax 214.630.5935
Executive Director
Jeff Martin
PO Box 127/Round Rock 78680
Office Hours M-F 8:30am - 4:30pm
800.442.5944 • Fax 512.244.6218
[email protected]
Texas Dealer Editor
Danny Langfield
800.442.5944
[email protected]
by Bob Losyk
14
Auto Auction Directory
16
Legal Corner by Michael W. Dunagan
18
Fines & Violations
20
2008 INDEPAC Contributors
25
TIADA Membership Application
26
Behind the Wheel by Jeff Martin, Executive Director
29
Chapter News - Spotlight on San Antonio by Fred Yamaguchi
30 - 34
TIADA 2008 Summer Conference
& Golf Tournament
Change of address: To change your address for subscription and/or for other TIADA products, call the TIADA state office at 800.442-5944,
512.244-6060 or Fax 512.244-6218. E-mail: [email protected]. New Membership/Subscriptions: If you are a member of TIADA, you may receive this magazine
free of charge. Membership is for one year from the date dues are received. Back issues are available for $20 each subject to availability. Send a check or money
order, along with your name and mailing address to TEXAS DEALER, Attn: Back Issues, P.O. Box 127, Round Rock, TX 78680-0127. Sorry, no billing. Notice to
all members concerning services and products: TIADA was established in 1944 to develop professional standards of service and conduct for the independent
auto industry. Opinions expressed herein are not necessarily those of the TIADA management, the Board of Directors or the membership. Likewise, the appearance of advertisers or their indemnifications of TIADA does not constitute endorsement of the products or services featured.
officers’ message
Expansion...A Few Things to Consider...
Membership Has its Privileges
by Byron Riley
TIADA Secretary
I
t has been over 20 years since we have operated
a second location. We recently decided to
expand as a way to grow our business. Before
expanding there are few things to consider. This is
only a partial list but hopefully it can provide some
assistance along the way.
First, ask yourself the question, why do I really
want to expand? This requires some honesty with
yourself. We had to expand to maintain and position
ourselves for growth; our existing area is rapidly
changing to a high rent district and our sales were
rapidly decreasing. Expansion for the sake of expansion is not good enough. However, you need to
position yourself for a growth rate much faster than
inflation. Remember, gas this time last year was $3.00
a gallon and I am sure by the time you read this article it will be over $4.00 per gallon. Two things to consider prior to expanding:
1) Ask yourself, have we maximized our current
location? If the answer is no, I strongly recommend
getting your first location running on all cylinders
(staffing, training, capital, sales, etc...). Maybe you
can increase sales by twenty percent at your existing
location. This could have a much higher return. Give
a true assessment of where you are as an organization (poor performance at one location will get
exposed even more when you go to another location).
2) Seek advice from someone more successful than
you. This requires some humbleness and humility on
your part. Do not be afraid to recognize your shortcomings. Let them give you invaluable advice and
help guide you to avoid mistakes and pitfalls. If you
are an active member of TIADA this is easy.
Membership has its privileges! Thanks to all the deal6
er members who have helped me in words and
deeds.
Next, you will need a plan addressing the big three
– Capital, Systems, and People.
How much capital do you have available versus
how much do you need? A good business plan will
assist with estimated working capital requirements
and projected cash flow. What type of facility do you
want? Location of facility will have an impact on
cost. How many units are you planning to sell
monthly, cost of these sales, advertising, commissions, overhead, payroll, and make ready just to
name a few. Details and discipline are definitely
required for this to be successful. Once again, being
a member of TIADA and having access to some of
the most successful dealers in the state and quality
training can definitely give you an inside advantage
to proper planning and preparation.
Multiple locations require a uniform approach to
business. This creates consistency amongst all locations. This is definitely one area we are working on
for improvement. This requires continuing communication, training, and documentation. A simplified
process helps to eliminate inconsistent behavior, hold
people accountable, and is a good tool for measuring
results. Another part of your systems to consider is
whether or not you centralize or decentralize
processes (i.e. payments, application processing,
make ready). Once again having access to successful
people can really make a difference - TIADA membership has its privileges!!
Another component of having a successful business is hiring and retaining trusted and loyal
employees. I once heard a gentleman say, “You can
take a good business and put bad people in it and
(cont’d on pg. 23)
TIADA DEALER / July 2008
Please Welcome Our Newest TIADA Members!
Cooters Cars
8
Ora
Regan
601 N. Texas Avenue
Bryan
TX 77803
TX 78634
Hutto Autoplex
Jerry
Richie
106 Hwy 79 West
Hutto
Kar King Auto Sales
Joe
Sides
2514 Valley View
Farmers Branch TX 75234
B & L Auto
Billy
Lavender
4595 Fannett Road
Beaumont
TX 77705
Rafael Motors Inc.
Rafael
Duron
512 East Davis
Conroe
TX 77301
Ryan O'Neal Autos
Ryan
O'Neal
4237 South Georgia
Amarillo
TX 79110
Rio Grande Valley Auto Brokers
Bill E.
Overstreet
1020 Pecan Blvd.
McAllen
TX 78501
Martinez Used Cars
Judith
Martinez
1697 S. Frontage Rd.
Brownsville
TX 78520
Rio Grande Valley Motors
Daniel
Ramirez
2901 West Expressway 83
McAllen
TX 78503
Carter Auto, Inc.
David
Carter
1913 North Main
Liberty
TX 77575
J & H Auto Sales
Jorge
Hernandez, Jr. 1375 S. Expressway
Brownsville
TX 78521
Landa Motor Company
Buck
Hux
New Braunfels
TX 78130
Shabana Motors Inc.
Aftab
Rahmtulla
9811 S.W. Freeway
Houston
TX 77074
Pioneer Used Cars
Richard Adams
P.O. Box 65210
Lubbock
TX 79464
Professional Auto Care
Claudia Serratos
9916 Honeywell
Houston
TX 77074
Custom Finance Services
David
1350 Beverly Rd. #115-180
McLean
VA 22101
MacLaury
385 Landa St.
Basic Auto Group, Inc.
Antonio Swad
10999 Petal Street Ste 101-D
Dallas
TX 75238
Expo Motorcars
Mark
Thomas
11655 North Freeway
Houston
TX 77060
Adventure Used Cars of Lubbock
Al
Buchanan
8701 19th Street
Lubbock
TX 79407
Earth MotorCars
Brad
Hansing
2245 Keller Way
Carrollton
TX 75006
TIADA DEALER / July 2008
Relating, Not Translating
The Future of Marketing Vehicles
to U.S. Latinos
by Kelly McDonald
President, McDonald Marketing
{Editor’s Note: Kelly McDonald will
be the keynote speaker at the TIADA
State Convention & Exhibit Hall
November 7-9, 2008 in The
Woodlands, Texas.}
Y
ou’ve read the statistics,
you’ve seen the Census
data - Latinos are the
largest and fastest-growing ethnic
group in the U.S. The population
is large, getting larger, and for
marketers and businesses, it
means a huge opportunity to gain
incremental business.
The Numbers are Huge
The 2008 U.S. Hispanic Report
reveals that there are 47.1 million
Latinos residing in the United
States, twenty percent of whom
reside in Texas. Just how many is
47.1 million? Consider this: there
are more Latinos living in the
United States than there are
Canadians in Canada.
Texas Latinos number just over
nine million. That’s right, nine
million. In fact, five of the top 15
Latino markets in the U.S. are in
Texas: Houston, Dallas/Ft.
Worth, San Antonio,
McAllen/Brownsville and El Paso.
The Latino population is
exploding everywhere, but here in
Texas it grew a whopping 46% in
just the last eight years. And this
shift in ethnic composition is having a profound effect on our culture and our society.
The “Latinization of America”
The influence of this exploding
July 2008 / TIADA DEALER
population is seen everywhere:
our food, our music and entertainment, our sports, our media and
our politics. For example, look
carefully at your grocery store;
new products that cater to Latino
tastes now fill shelves of super-
ways, too: Mattel makes
Quinceañera Barbie (a quinceaños
is an elaborate celebration of a
girl’s 15th birthday, the equivalent
of a “debut into society”). Mattel
also makes “Spanish Teacher
Barbie” and Capitán Benavides
(GI Joe). The
Wall Street
Journal
reports that
the top three
surnames for
new homes
purchased in
California last
year were
Hernandez,
Fernandez
and Gonzalez.
Nickelodeon’s
bilingual
“Dora the Explorer is the #1 preschool show on TV, and the top
name for baby boys born in Texas
(cont’d on pg. 24)
The Latino population is exploding
everywhere, but here
in Texas it grew a
whopping 46% in just
the last eight years.
markets everywhere. Tortillas
now outsell bagels 2:1! Salsa is
now the number one selling condiment in this country. Lays makes
a limón (lime) potato chip. Dulce
de Leche (caramel) is everywhere:
Betty Crocker introduced Dulce de
Leche frosting, it’s Häagen Daz’s
number-four selling flavor of ice
cream, and even M&M’s has tested Dulce de Leche candies in
select markets. And it’s not just
new flavors: American brand
icons are even creating new products to capture Latino customers:
in addition to pudding and gelatin, Jell-O now makes instant JellO Flan. The Girl Scouts created a
new Mexican-style cookie called
Olé Olé.
The influence is seen in other
2008 TIADA Convention keynote
speaker Kelly McDonald
9
news & notes
Happenings in the Industry...
compiled by Texas Dealer staff
GDNAuto Offers
TIADA Member
Discount
MVD Encourages
Dealers to Act on
E-Tags
Fowler at 800.442.5944 to reserve
seating, or register for the
full Summer Conference (see
registration form on pg. 33).
T
C
AuctionACCESS
Refunds
exas automobile dealerships that finance their customers’ automobile purchases have a new way to package
and sell their loan portfolios and
free up capital using Global Debt
Network Automotive (GDNAuto),
a secure online auto loan portfolio
auction platform that debuted in
May 2008.
Dealerships that join GDNAuto
employ an Internet-based, dashboard-style control panel to list,
package and price the loans they
want to sell, offer those loans to
pre-screened investors, entertain
bids on the loan package, and
select a winning bid. For its services, GDNAuto receives a per-transaction fee.
The company is now enrolling
select buyers and sellers for early
membership in the GDNAuto program – waiving the membership
fee, capping the maximum perloan sold fee at $15 for dealers,
and offering a 10 percent discount
on first-time transactions to dealers who belong to TIADA.
GDNAuto investors are prescreened to ensure that only qualified parties have access to the
GDNAuto platform and loan
information. Access is login and
password protected, and transaction data are maintained within a
secure document vault and stored
on a secure dedicated server. For
more information, please
contact Vanessa Towning at
949.784.9566.
10
arol Kent, Enforcement
Director for the Motor
Vehicle Division, is urging
all dealers who have not yet registered their email address with
MVD to act quickly. Reports from
MVD’s Dealer Training Seminars
indicate that E-Tags could launch
by September 1, 2008 (see the June
2008 issue of the Dealer for complete
E-Tags info). Dealers should have
received a letter with a control
number to register their email
addresses in order to receive a
username and password which
will allow access to the new E-Tag
database. If you have not received
this letter, email the MVD help
desk at MVD_Contact
@dot.state.tx.us. In the subject line
insert, “No Control Number
Received.” Include your business
name and license number in the
email. Dealers may also call MVD
Licensing at 800.687.7846.
Special E-Tag
Session for
Auctions
T
he TIADA Summer
Conference will offer a special training session hosted
by MVD Enforcement Director
Carol Kent specifically for auctions. The session will be held July
28 from 1:00 – 2:30p.m. Interested
parties must contact Cristina
A
uctionACCESS rebates will
be available for dealers
who have renewed as
Manheim, ADESA and participating independent auctions have
decided to offer the membership
at their inlane locations and online
at no fee to dealers.
AuctionACCESS earlier began
charging dealers to use its clearing
and monitoring system for sales
and purchases at more than 185
auction locations in North
America. Michael Linn, executive
vice president and CEO of the
National Independent Automobile
Dealers Association, praised
AuctionACCESS and the wholesale auctions’ decision to cover the
membership fees for dealers even
though it negated an agreement
between NIADA and the company.
“All dealers should take advantage of the benefits that
AuctionACCESS offers,” said
Linn. AuctionACCESS will be
handling the rebates, not the auctions, although forms and necessary materials will be available at
each participating wholesale auction site.
Rebate forms and additional
information can also be
obtained online at www.auctionaccess.com.
TIADA DEALER / July 2008
Upcoming Events
July 27
September 17
Golf Tournament
Horseshoe Bay Resort
call TIADA @ 800.442.5944
or visit www.txiada.com
(see reg. form pg.34)
BHPH Collections Training
8a.m-12p.m
July 28-29
Summer Conference
Horseshoe Bay Resort
200 Hi Circle North
Horseshoe Bay, TX 78657
800.452.5330
(see reg. form pg.33)
NOTICE: TheTIADA Board of
Directors will meet Tuesday, July
29, 2008 at the Summer Conference
at the Horseshoe Bay Marriott in
Horseshoe Bay, Texas.
July 2008 / TIADA DEALER
Repossessions Seminar
1p.m-5p.m
Ramada - Tyler
3310 Troup Highway
SE Loop 323 & Hwy 110 North
Tyler, TX, 75701
903.593.3600
November 7-9
State Convention & Exhibit Hall
The Woodlands Waterway Marriott
1601 Lake Robins Drive
The Woodlands, TX 77380
281.367.9797
11
guest feature
Managing & Understanding the “Y” World
by Bob Losyk
President & CEO, Innovative Training Solutions
T
hey are blunt, tech savvy,
and dress and act differently than their older
Generation X siblings. This generation, also known as the
Millennial Generation, has grown
up in times of prosperity with a
global economy. With their amazing ability to multi-task, they can
consume more media in a single
day than their boomer parents
absorb in a week.
Generation Y grew up with high
parental involvement, living very
fast-paced, structured lives. Soccer
Moms or Dads went to bat for
them whether it was in
school or after school,
often interfering
with teachers, counselors, and coaches.
Now their parents
often try to interfere in
the workplace (known as
helicopter parents).
Always digitally connected, some demographers estimated they have sent and
received over a quarter of a million e-mails and instant messages
by the time they enter the workplace. Since most Millennials
always had instant access to information, and their parents filled
their houses with lots of high tech
gadgets and toys, they are used to
instant gratification. They bring an
attitude of not wanting to pay
their dues. They see no reason
they can’t get very large pay raises
and promotions after short periods on the job. Gen Y has their
own personal goals at work, and
12
want to control their own destiny.
They want their workplace to
accommodate their interests and
lifestyles. They love to work on
projects that they are passionate
about, getting bored quickly with
the same assignment or menial
tasks..
In spite of their quirks,
today’s young workforce brings an
entrepreneurial spirit
to
the
workplace,
wanting freedom and empowerment on the job. They
question and challenge the
status quo, want lots of meaningful responsibility, and demand
workplace satisfaction. As a result,
they are often perfect for today’s
fast-paced, information overloaded world, with its digital and
global economy.
Because they are different, their
Gen X and Boomer managers are
often dazed, confused, and frustrated in managing them. The key
is to remember that different doesn’t always means bad, and that
understanding what shaped them
and keeping an open mind are
helpful to increasing your success
in managing them. Think quid pro
quo with Gen Y, by letting them
know they can do more of the
work they want and love if they
help you and your firm achieve
its goals. Helping them create
choices and achieving what
they are passionate about
will enable them to be
more productive and
contribute more to your
profitability.
Continuing education and professional development are critical
to the growth and
the career path they seek.
Since they grew up in a world
of entertainment, the training
should be fun, experiential, with
immediate applicability to the job.
Giving them time off to attend
seminars of their choice or implementing tuition reimbursement
are other motivators that work.
Millennials get really jazzed
about mentoring. They want
someone up the ladder to show
them how to achieve that same
level in a shorter period of time.
Savvy companies are using
reverse mentoring, where young
people are mentoring middle and
senior executives in the way their
generation thinks. Many Gen Y’ers
TIADA DEALER / July 2008
are so advanced in their technological skills, that many firms are
channeling that ability to mentor
others who are deficient in those
skills.
trophies just for participating in
school events, they feel special,
making negative feedback a tricky
challenge for managers. When
they are told they haven’t done a
perfect
job, they
sometimes
crumble.
The key
is to
hook
them
into realizing the
feedback
is given to them to help them succeed.
Generation Y loves rewards and
recognition. However, if you just
give them something with out
thinking about it, it doesn’t work.
They want to be rewarded and
recognized in a manner that is
meaningful and “cool” to them. If
you are not sure how to reward or
Having been given certificates
and trophies just for
participating in school events,
they feel special, making
negative feedback a tricky
challenge for managers.
Gen Y craves frequent feedback,
which may seem paradoxical. On
the one hand they are self assured
and upbeat about themselves, and
yet, they always need to know
how they are doing. They were
over praised as kids, receiving
constant positive feedback and
stroking of their self esteem.
Having been given certificates and
recognize them, ask them what
they would like. Some rewards
that really work are cash bonuses,
paid time off, trips, and flexible
scheduling,
The key to managing
Generation Y is the way you
understand and perceive them. If
you dread the changes you must
make to work with this generation, you will only experience
anger and frustration. However, if
you look upon the changes as
exciting, cutting edge innovation,
you will experience success. The
reality is that if your organization
just doesn’t “get it,” you will
only become the training
ground for those that do.
Bob Losyk, MEd., M.B.A., C.S.P. is a Certified Speaking
Professional, master trainer, author, and President & CEO
of Innovative Training Solutions, a Greensboro, NC consulting firm. For more information please visit his websites at www.boblosyk.com and
www.getagriponstress.com or call 800.995.0344.
Garage Liability is our specialty.
Kevin Smith Insurance Agency is one of the largest writers
of Garage Liability in the state. We work with several
a+ rated companies which offer exceptional rates to
car dealers and repair shops. Call today for a “quick”
10-minute quote!
www.letstalkinsurance.com
8240 Mid Cities Blvd / N. Richland Hills, TX 76180
(817) 581-1979 / Fax (817) 581-1921
WE ALSO OFFER THESE COVERAGES:
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July 2008 / TIADA DEALER
13
2008with
tiada
financial freedom
alex fafoutakis
auto auction directory
ABILENE
I Need More Insurance?
You’re Kidding Me!
AUCTION SYSTEMS OF ABILENE,
INC.
7700 US HWY 277/ 79601
325.675-0699, 325.675-5073 FAX
WWW.TEXASSALVAGEPOOLS.COM
DOUG & KAY OWENS - OWNERS
MICHAEL PHILLIPS - MGR
Alex
Fafoutakis
MONDAYFRIDAY - 8:30AM - 5PM
Financial
BIWEEKLY -Consultant
THURS - 10AM
BIG STATE AUTO AUCTION
6657 HIGHWAY 80 WEST / 79605
325.698-4391
WWW.BIGSTATEAUTOAUCTION.COM
SAM TOLIVER-OWNER
FRIDAY - 10 AM
C.M. COMPA N Y AUCTIONS, INC.
2258 S. TREADAWAY
ABILENE, TX 79602
325.677-3555 / 866.310-3555
WWW.CMAUCTIONS.COM
SANDRA & GREGORY CHITTUM – OWNERS
MONDAY-FRIDAY 8AM-5PM
TUESDAY 10:00AM
AMARILLO
AUCTION SYSTEMS OF
AMARILLO
T11150 FM 1541/ 79118
866.262-7665
WWW.TEXASSALVAGEPOOLS.COM
DOUG & KAY OWENS, OWNERS
SHAWN & BRADY NORRIS
BEAUMONT
BEAUMONT DEALERS
AUCTION, INC.
12151 HIGHWAY 90 / 77713
409.866-5677
WWW.BEAUMONTDEALERS.COM
SCOTT SATTLER, GENERAL MANAGER
LAURA SATTLER
TUESDAY - 7 PM
GULF COAST AUTO AUCTION
450 S. 11TH STREET/ 77701
409.840-6000
WWW.GULFCOASTAUTOAUCTION.COM
ROGER RASHALL, GENERAL MANAGER
ROCKY RASHALL
BLAKE RASHALL
THURSDAY - 7PM
CLEBURNE
CALLAWAY’S CLEBURNE AUTO
AUCTION
(Serving Your Auction Needs For Over 25 Years)
3825 NORTH MAIN ST. / 76033
817.645-0003
WWW.CALLAWAYSAUTOAUCTION.COM
BARRY DON CALLAWAY
TUESDAY - 7 PM
TRUCK SALE 1ST TUES OF EVERY MONTH
CORPUS C HRISTI
INSURANCE AUTO AUCTIONS
4226 E MAIN ST / 75050
972.642-4445 / WWW.IAAI.COM
MIKE PARENT, MGR
EVERY TUES – 9 AM
ONSITE PREVIEW – EVERY MON –
12 TO 4:30 PM, TUES 8 – 9 AM
KARE FREE AUTO AUCTION
11990 N. CENTRAL EXPRESSWAY / 75243
WWW.KAREFREEAUCTION.BIZ
See Website For Inventory
972.231-3305 EXT. 4113
JANICE MILES – SALES MANAGER
FRIDAY – 10 AM
MANHEIM N ORTH T EXAS
& O KLAHOMA
866.462-6434
MANHEIM DALLAS
5333 WEST KEIST BLVD. / 75236
877.860-1651 / WWW.DALLASAA.COM
BARRY ROOP, GM
BILL SIMPSON, DEALER SALES MGR.
WED.-GMAC - 9 AM
FLEET/ LEASE – 9:30 AM
CONSIGNMENT – 10 AM
TUES.-FACTORY(ALT WKS)
GM - 10AM
CHRYSLER - 10AM
FRIDAY - “THE” DEALER TRADE SALE - 10AM
MANHEIM DALLAS FORT WORTH
3208 E. 10TH ST. / 79104
806.374-8982
BOBBY DALE CLARK, PRESIDENT
TUESDAY - 11 AM
12101 TRINITY BLVD / FT WORTH / 76040 /
817.399-4000
WWW.DFWAUTOAUCTION.COM
FRANK POST, GM
JIM JABAAY DEALER SALES MANAGER
FORD CREDIT – THURS. – 9:30 AM
FLEET – THURS. – 10 AM
CONSIGNMENT – THURS. – 10 AM
EXOTIC HIGHLINE SALES - TUES - MONTHLY
AUSTIN
SPARKLING CITY AUTO
AUCTIONS
MANHEIM FORT WORTH
USA AUTO AUCTION, INC.
ADESA AUSTIN, INC.
2108 FERGUSON LANE / 78754
512.873-4000, 888.808-1195
STEVE SWANSON, GENERAL MANAGER
SALVAGE SALE - TUES - 8:30 AM
FLEET LEASE, CONSIGNMENT - TUES -10AM
BOAT, RV SALE – THIRD TUES, EVERY MONTH
P.O. BOX 261018
361.767-4100
[email protected]
WADE WALKER, GENERAL MANAGER
STEPHEN HUTTO
TUESDAY - 10AM
SALVAGE MONTHLY - 9AM
INSURANCE AUTO AUCTIONS
100 DALTON LN / 78742
512.385-3126
WWW.IAAI.COM
GEOFFREY RABB, MGR
EVERY TUES – 9 AM
ONSITE PREVIEW – EVERY MON –
8 AM TO 4:30 PM
METRO AUTO AUCTION
8605 CULLEN LANE/78748
512.282-7900
WWW.METROAUTOAUCTION.COM
DUSTY RHODES, OWNER
RICHARD SAUM, GENERAL MANAGER
THIRD SAT. OF MONTH - 9AM
14
DALLAS / F T. W ORTH
METROPLEX
ADESA DALLAS
1224 BIG TOWN BLVD. / 75149
972.288-7585, 800.459-4722
BRAD GARRETT, SALES MGR
WED - 3PM NEW CAR TRADE
THURS - 8:45AM CONSIGNMENT/FLEET/LEASE
AMERICA’S AUTO AUCTION CO.
219 N. LOOP 12 / IRVING / 75061
WWW.AMERICASAUTOAUCTION.COM
972.445-1044
BEN LANGE, GM
TUESDAY - 2 PM / THURSDAY - 2 PM
14651 GATEWAY WEST / 79927
915.852-2489 / WWW.IAAI.COM
LARRY BATTLES, MGR
EVERY OTHER FRI – 9:30 AM
ONSITE PREVIEW – THURS –
8 AM TO 4:30 PM (PRECEDING THE SALE)
MANHEIM EL PASO
485 COATES DR. / 79932
915.833-9333
KEITH COATS, GM
CONSIGNMENT – THUR. – 9:30 AM
DAMAGED & DISABLED (BI-WEEKLY)
THURS. – 8:30 AM
HOUSTON
ADESA HOUSTON
4701 AGNES ST / 78405
361.881-9555
WWW.IAAI.COM
VICKIE PERSYN, MGR
EVERY OTHER WED – 10 AM
ONSITE PREVIEW – TUES – 9 AM TO 4:30 PM
(PRECEDING THE SALE)
INSURANCE AUTO AUCTIONS
EL P ASO
INSURANCE AUTO AUCTIONS
4526 N. SAM HOUSTON PKWY. WEST / 77086 /
STEVE SWINFORD, GENERAL MANAGER;
AMOS BROWN, MARKETING MANAGER
281.580-1800 X 5532,
CONSIGNMENT, SALVAGE,
FLEET/LEASE – WED. – 9 AM
THURSDAY NIGHT SALE - 5PM
MANHEIM HOUSTON
14450 WEST ROAD / 77041
800.444-2444 / WWW.BIGHAA.COM
STEVE GREEN, GM
ROMA TEMPLETON,
DEALER SALES MGR.
GM SALE EVERY OTHER MON. @ 1PM
CONSIGNMENT SALE TUES. @ 9AM
C.J. STOMMEL & ASSOCIATES
AUTO AUCTION
4621 GASMER / 77035 / 713.721-3577
WWW.CJSAUTOAUCTION.COM
TOM STOMMEL, GM
FRIDAYS 10 AM - MONTHLY
(CALL FOR DATES)
2245 JACKSBORO HWY. / FT WORTH 76114 /
817.626-5494
WWW.FORTWORTHVEHICLEAUCTION.COM
PATTY BAILEY, GM
JENNIFER WENSZELL, DEALER SALES MGR
2ND & 4TH FRIDAYS - 9:00 AM MONTHLY BOAT &
RV SALE 3RD FRI.- 10 AM MONTHLY MEDIUM TO HEAVY
DUTY TRUCK SALE 1ST AND 3RD FRI.- 12 NOON D & D SALE
HOUSTON AUTO AUCTION, INC.
MANHEIM METRO DALLAS
INSURANCE AUTO AUCTIONS
2717 E. MAIN, GRAND PRAIRIE / 75050
972.339-4100
WWW.DEALERSOFDALLAS.COM
BONNIE BENNER, GENERAL MGR.
KATHY WHALEY, ASSISTANT GM
CONSIGNMENT – TUES. – 9 AM
BANK & FLEET LEASE – TUES. – 9:30 AM
NEW CAR TRADE – TUES. – 12:30 PM
NEW CAR TRADE – WED. – 3 PM
TRA - MONDAYS - 1 PM
6730 GULF FREEWAY / 77087
713.644-5566
WWW.HOUSTONAUTOAUCTION.COM
CHIP BOWERS, GM
WEDNESDAY - 9:30 AM
100 PH&H FLEET EVERY WEEK
PLUS 300 FROM EXXON MOBILE,
EL PASO CORP, CREDIT UNIONS,
BANKS & OTHERS.
2535 W MT HOUSTON RD / 77038
281.847-4700
WWW.IAAI.COM
SCOTT GUENTHER, MGR
EVERY WED – 9 AM
ONSITE PREVIEW – EVERY TUES –
12 TO 4:00 PM
TIADA DEALER / July 2008
2008 tiada
auto auction directory
MANHEIM TEXAS HOBBY
8215 KOPMAN ROAD / 77061
713.649-8233
WWW.TEXASHOBBYAUTOAUCTION.COM
JERRY BRANHAM, GM
DEBRA KUNKLE, DEALER SALES MGR
CONSIGNMENT, DAMAGED & DISABLED – TUES.
– 4:30 PM
CONSIGNMENT - THURS. – 9 AM
LONGVIEW
INSURANCE AUTO AUCTIONS
5577 HWY 80 E
903.553-9248
WWW.IAAI.COM
LARRY BATTLES, MGR
EVERY OTHER THURS – 9:00 AM
ONSITE PREVIEW – WED – 12 TO 5 PM
(PRECEDING THE SALE)
LUBBOCK
AUCTION SYSTEMS OF
LUBBOCK
4415 IDA LOU ROAD/ 79408
PO BOX 2339
866.582-7665
WWW.TEXASSALVAGEPOOLS.COM
DOUG & KAY OWENS, OWNERS
ROSS HAYWARD, MANAGER
MONDAY-FRIDAY 8:30AM - 5PM
BIWEEKLY MONDAY - 10AM
LONE STAR AUTO AUCTION
2706 SLATON ROAD (LOOP 287) / 79404
806.745-6606
JIM MCNULTY
WEDNESDAY - 10:30 AM
LUFKIN
INSURANCE AUTO AUCTIONS
2109 N. JOHN REDDITT DRIVE / 75904
936.632-4299
WAYNE COOK
THURSDAY – 6 PM
10475 SOMERSET RD / 78211
210.623-1111
WWW.IAAI.COM
JAMES STORM, MGR
EVERY MON – 9:30 AM
ONSITE PREVIEW – EVERY FRI – 8 AM – 4:30 PM
OKLAHOMA C ITY, O K
MANHEIM SAN ANTONIO
LUFKIN DEALERS AUTO AUCTION
DEALERS AUTO AUCTION OF
OKC, INC.
1028 S. PORTLAND / OKLAHOMA CITY, OK /
73147
405.947-2886
WWW.DAAOKC.COM/
BRUCE BEAM, GENERAL MANAGER
GARY SMITH
GM SALE EVERY OTHER TUES. – 10 AM
(GM FACTORY CLOSED)
THURS. - FLEET/LEASE/CONSIGNMENT. – 8:30 AM
THURS. - 8:35AM - INOPERATIVE/PICTURE SALE
MANHEIM OKLAHOMA CITY
5005 SOUTH I-35
OKLAHOMA CITY, OK. 73129
405.606-2800
WAYNE CAREY - AUCTION MANAGER
SALE EVERY TUESDAY AT 10AM
SAN A NTONIO
ADESA SAN ANTONIO
200 S. CALLAGHAN / 78227
210.434-4999, 800.462-5686
SAM D’AMATO, CLIFTON SPRENGER
CONSIGNMENT SALE - THUR. - 8 AM
1600+/8 LANES
I-10 AUTO AUCTION OF SAN
ANTONIO
1903 NORTH SM 1516 N / 78109
210.661-0100
WWW.I10AUTOAUCTION.COM
PHIL NICHOLS
EVERY TUES– 7 PM
2042 ACKERMANN ROAD / 78219
210.661-4200
EDDIE PIATNIK, GM
WEDNESDAY – 9 AM
FRIDAY – 9 AM
TULSA, O K
ADESA TULSA
16015 EAST ADMIRAL PLACE
TULSA, OK 74116
918.437-9044 / 918.4373989 FAX
GEN. MANAGER-BRIAN GILDEHAUS
SALES MANAGER-TROY WALDEN
F/L MANAGER-DOUG CHILDRESS
GENERAL CONSIGNMENT SALE
FRIDAY AT 8:45AM
IN-OP SALE 1ST & 3RD FRI / BOAT & RV LAST
FRI. 9:00AM WWW.ADESA.COM
WACO
HEART OF TEXAS AUTO AUCTION
(WACO’s oldest & most established auto auction)
2508 HWY 6 / 76705
254.755-7713
SHIRLEY MCMILLAN, GENERAL MANAGER
KENNY REIGERT
THURSDAY - 7PM
MIDWAY AUTO AUCTION
(Largest auto auction between Austin & Dallas)
15735 N. IH35 (EXIT 346) / 76715
254.829-0123 FAX 254.829-1298
WWW.WACOMAA.COM
TIM RILEY, PRESIDENT
EVERY FRIDAY - 10 AM
WICHITA F ALLS
AUCTION SYSTEMS OF
WICHITA FALLS
3119 WINDTHORST RD / 76310
940.723-7416
WWW.TEXASSALVAGEPOOLS.COM
DOUG & KAY OWENS, OWNERS
BIWEEKLY - THURS - 10AM
TYLER
GREATER TYLER AUTO
AUCTION
11654 STATE HIGHWAY 64 W / 75704
903.597-2800
REPO LANE – TUESDAY 5 PM
CONSIGNMENT – TUESDAY 6 PM
VICTORIA
VICTORIA AUTO AUCTION
835 INDUSTRIAL PARK DRIVE/ 77905
361.576-0058
KENNY & CINDI GRIFFIN, OWNERS THURSDAY NOON
ttiada resource guide
WWW.TXIADA.COM
Visit our website for the following information:
- A Dealer's Guide to the Used Car Rule
- Blocked Person and "Specially Designated Nationals" List
- Gramm-Leach-Bliley Act
- MVD Dealer Complaint Form
- Safeguards Rule
- TIADA Vendor Member Directories
- US Patriot Act
MOTOR VEHICLE DIVISION
HTTP://WWW.DOT.STATE.TX.US/SERVICES/MOTOR_VEHICLE/
Main: 512.416-4800
Licensing: 877.366-8887
Enforcement: 800.687-7846
Lemon Law: 800.622-8682
FORMS:
Burrell Printing Company
WWW.BURRELLPRINTING.COM
800.252.9154
REPOSSESSIONS:
In Texas - Call TIADA
Out of State - Call respective state association
(see www.niada.com)
NIADA
WWW.NIADA.COM
800.682-3837
TEXAS COMPTROLLER
WWW.WINDOW.STATE.TX.US
Motor Vehicle Sales Surcharge,
Rental and Seller Financed Sales Tax: 800.252-1382
OFFICE OF CONSUMER CREDIT
COMMISSIONER (OCCC)
WWW.OCCC.STATE.TX.US
Main: 512.936-7600
Reviewed Software Vendors:
WWW.OCCC.STATE.TX.US/PAGES/INDUSTRY/INDEX.HTM:
Check License Status:
HTTP://168.39.159.59/DEFAULT.ASP
VEHICLE, TITLES &
REGISTRATION (VTR)
HTTP://WWW.DOT.STATE.TX.US/SERVICES/VEHICLE_TITLES_AND_R
EGISTRATION/DEFAULT.HTM
Main: 512.465-7611
Visit web for regional offices
Public Info: 512.463-8585
Auto Theft Prevention Authority:512.374-5101
July 2008 / TIADA DEALER
15
legal corner
Protecting a Lien Holder’s Rights
When a Bonded Title Is Applied For
by Michael W. Dunagan
TIADA General Counsel
D
ealer Question: I was just
notified by TxDOT that
someone has applied for a
bonded title to a vehicle that has
been on my skip list for two years.
How do I protect my lien, and will
a bonded title be superior to my
lien?
Answer: While the issuance of
a bonded title certificate will create an administrative presumption
that the bonded title is superior to
your lien in TxDOT’s records, the
courts still recognize that your
prior, unsatisfied lien is superior.
However, the bond that is deposited with the bonded title applica-
able and the applicant is the
apparent owner of the vehicle.
The legislation addressed a
problem many vehicle owners had
in obtaining title certificates to
their vehicles after indebtedness
was paid off. The problem was
particularly acute when the banking industry was faced with massive shut-downs and consolidations in the late 1980’s. There has
also been a persistent problem
with other lien holders (such as
BHPH dealers) who go out of
business or close down, and can’t
be found when the time to get the
lien released comes around.
The bond that is deposited
with the bonded title
application may offer a
better target for the prior
lien holder in recovering
his loss than in fighting for
possession of the collateral.
tion may offer a better target for
the prior lien holder in recovering
his loss than in fighting for possession of the collateral.
The bonded title procedure was
established by the legislature as a
way of allowing a person to obtain
a title certificate to a vehicle when
the original certificate is unobtain16
Before institution of the bonded
title procedure, the methods for
obtaining a title to a vehicle without having a title certificate were
(1) apply for and obtain a certificated copy original title, or (2)
request a hearing from the county
tax assessor to establish the right
of ownership to the vehicle.
The problem with the former
procedure is that the owner or lien
holder must sign the application
and represent that the original title
certificate was lost (although this
requirement hasn’t stopped many
thieves who have no qualms about
forging a lien holder’s name to
such an application).
Many tax assessors were reluctant to cause a new title to be
issued without knowing more
facts than the applicant often had
available at the hearing, so that
procedure was not always an efficient way to determine the true
ownership of a vehicle.
The bonded title procedure
seemed to be a good compromise
for allowing a person to get a title
when the normal channels were
not available, but at the same time
offering financial protection for a
real owner or lien holder whose
interest was overlooked.
Under Section 501.053 of the
Texas Transportation Code, a person may file a surety bond issued
by a licensed surety company in
an amount equal to one and onehalf times the value of the vehicle
(as determined by TxDOT). If the
paperwork is in order, a title certificate is issued. Originally,
TxDOT procedure was to notify
any registered owners and lien
holders after a bonded title was
issued. It is our understanding
that they are now sending notifications prior to issuance.
Any registered owner or lien
holder can recover on the bond
any expense, loss, or damage,
including reasonable attorney’s
TIADA DEALER / July 2008
fees, occurring because of the
issuance of the bonded title. The
bond is valid for three years from
its effective date.
What has become apparent
recently is that the bonded title
procedure is being used in situations other than where lien holders
have disappeared. It seems that
more and more individuals are
the usual repossession rules.
Repossessing after a bonded title
certificate is issued, even though it
is probably justified under the law,
may result in costly repercussions,
such as theft charges being filed.
Remember that the police (and
other law enforcement officials)
will generally rely on the state’s
title records and will probably not
Once a bonded title has been
issued, a prior lien holder can
often obtain a larger recovery
by making a bond claim than by
repossessing and reselling the
collateral.
“selling” their vehicles to third
persons, who are “buying” the
vehicles without any concern for
outstanding liens. When they seek
to title and register, they are
informed that they can’t because
of outstanding liens. Most tax
offices then give out information
on tax office hearings and bonded
title procedures, including a list of
surety companies that write
bonds.
Once a lien holder gets notice
that a bonded title that has been
issued or applied for, he can
obtain information about the
applicant and the issuer of the
bond from TxDOT’s Vehicle Title
and Registration Division (VTR).
The notification letter has the
address and phone number to contact for information. We have
assisted a number of lien holders
recently in collecting written-off
balances on collateral long given
up on. When a lien holder finds
that a bonded title has been
applied for, we suggest the following options:
If the bonded title has not been
issued yet, the lien holder can certainly repossess its collateral under
July 2008 / TIADA DEALER
understand the complications of
competing title interests. The cost
of seeking a court ruling may not
be justified by the value of the
repossessed vehicle.
Once a bonded title has been
issued, a prior lien holder can
often obtain a larger recovery by
making a bond claim than by
repossessing and reselling the collateral.
Even if the lien holder finds out
about a bonded title application
before the title is issued, he may
want to wait and file a bond claim
rather than deal with repossessing
and reselling the collateral.
Conclusion: Receiving notice
that a bonded title has been sought
on a “skip” vehicle may be the
best news a prior lien holder
can get about his lost collateral.
Michael W. Dunagan is an attorney in Dallas, Texas who
has represented the Texas Independent Automobile
Dealers Association for 30 years. He has written a number of books and hundreds of articles for trade journals
and law reviews. His clientele includes dealers, banks,
finance companies, auto auctions and credit unions.
17
fines&violations
AGREED ORDERS: December
2007. The violations reported are
allegations. The agreed final
order does not necessarily reflect
a finding of the facts by the Motor
Vehicle Division
04-0797-ENF Nettie McClendon
d/b/a Giles Motors
Failed to keep complete records.
$500.00
05-0646-ENF Ultimate Leasing,
Inc.
d/b/a Ultimate Leasing
5 counts of failing to pay off a lien.
42 counts of failing to collect and
remit required sales tax and to
report the sale of a motor vehicle in
a timely manner.
Respondent failed to make dealership records available for inspection
by a representative of the Motor
Vehicle Division at the dealer’s location.
Sold and offered to sell motor vehicles without the appropriate license.
Acted as or offered to act as or
claimed to be a broker.
Failed to fulfill a written agreement.
Submitted an Application for Texas
Certificate of Title containing false or
fraudulent lien information.
Sold or offered to sell motor vehicles at location other than the location for which Respondent holds a
General Distinguishing Number.
Sold a motor vehicle without having
the title receipt or certificate of title
for the vehicle.
Issued multiple buyers’ temporary
cardboard tags.
Misused buyer’s temporary cardboard tags.
License revocation.
05-1048-ENF Glenda Rae Warner
d/b/a Jerry Boy’s Used Cars
Failure to apply for title timely.
Failed to keep complete records.
Issued multiple buyers’ temporary
cardboard tags.
Failed to have the dealer or a bona
18
fide employee present at the dealer’s location during the posted business hours.
Failed to answer the telephone,
have it answered by a bona fide
employee or to have an answering
machine or service in operation during posted business hours.
Failed to comply with a Final Order
of the Motor Vehicle Board. Entered
a false date of sale on a buyer’s
temporary cardboard tag.
Misused buyer’s temporary cardboard tags.
$4,500.00
06-0297-ENF Sindawi Enterprises,
Inc.
d/b/a Motors Ltd.
Failed to have the dealer or a bona
fide employee present at the dealer’s location during the posted business hours.
Failed to notify the Motor Vehicle
Division of the dealer’s telephone
number.
$1,000.00
06-0670-ENF Oscar R. Solis
d/b/a Oscar’s Used Cars
Operated as a dealer from a location that does not meet the requirements of an established and permanent place of business.
$500.00
07-0052-ENF Moja Investments,
Inc.
d/b/a Cross Lander
Sold or offered to sell motor vehicles without the appropriate license.
Misused a dealer’s temporary cardboard tag.
$1,000.00
07-0130-ENF Carl D. Williams
d/b/a Lone Star Motors
Failed to collect and remit required
motor vehicle sales tax, failing to
provide the buyer with a receipt for
application for title and to report the
sale of a motor vehicle in a timely
manner. (2 counts)
$1,000.00
07-0176-ENF Bankston Chrysler
Jeep of Frisco LP
d/b/a Bankston Chrysler Jeep
Dodge of Frisco
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
Failed to complete a buyer’s temporary cardboard tag in the required
manner.
Filed a false tax and title document.
$1,500.00
07-0195-ENF New World Auto
Imports Inc
d/b/a Southwest Kia
Featured a price that is not the price
for which the vehicle will be sold to
any retail buyer.
$2,000.00
07-0229-ENF High Energy Lighting
Inc
Sold or offered to sell motor vehicles at location other than the location for which Respondent holds a
General Distinguishing Number.
Failed to remove out-of-state license
plates from a vehicle purchased by
dealer.
$1,000.00
07-0240-ENF William G. Cook
d/b/a Priority Auto Sales
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
Failed to keep complete records.
Failed to take assignment of any
basic evidence of ownership.
Failed to assign certificates of title
for vehicles sold.
Delivered title directly to buyer to
retail buyer and failed to apply for
registration of the vehicle in the
TIADA DEALER / July 2008
fines&violations
name of buyer and to pay sales tax.
Failed to file the Motor Vehicle
Inventory Declaration within 30 days
after the date Respondent commenced business.
5 year opposition to any new or
renewal applications.
07-0266-ENF Thomas E. Cash
Vincent Burnett Jr.
d/b/a Cash’s Car Clinic
Sold or offered to sell motor vehicles at location other than the location for which Respondent holds a
General Distinguishing Number.
$500.00
07-0300-ENF Vicente Medina
d/b/a Medina’s Auto Sales
Sold or offered to sell motor vehicles at location other than the location for which Respondent holds a
General Distinguishing Number.
Delivered a title directly to a retail
buyer, failed to apply for registration
and pay sales taxes.
$2,000.00
07-0307-ENF Mega Motors Inc.
Sold a motor vehicle without having
the title receipt or certificate of title.
Failed to display the Federal Trade
Commission Buyer’s Guide.
$800.00
07-0314-ENF Pro Autos Inc
Failed to comply with a Final Order
of the Motor Vehicle Board.
Made misrepresentations in an
application for a General
Distinguishing Number.
Cease & Desist
07-0325-ENF Michael Zak
d/b/a Maniak Motors
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
Failed to notify the Motor Vehicle
Division of change in address within
July 2008 / TIADA DEALER
10 days after such change.
Made misrepresentations in an
application for license renewal.
$1,500.00
07-0328-ENF Mega Motors Inc.
Sold a motor vehicle without having
the title receipt or certificate of title.
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
$1,000.00
07-0329-ENF Apex Auto Inc
d/b/a A Lifetime Auto Collision Quest
Rent A Car and Sales
Sold or offered to sell motor vehicles at location other than the location for which Respondent holds a
General Distinguishing Number.
Delivered a title directly to a retail
buyer, failed to apply for registration
and pay sales taxes.
$1,000.00
07-0336-ENF Rigoberto Garcia
Garcia
d/b/a El Tucanazo Auto Sales
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
$500.00
07-0354-ENF Pickle Suzuki LTD
d/b/a Grapevine Suzuki
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
$500.00
07-0366-ENF Dallas Truck Center
Inc.
4 counts of overcharging documentary fees.
Cease & Desist
07-0372-ENF American Eagle
Acceptance Corp.
d/b/a Boris Karlot
Submitted an application for Texas
Certificate of Title containing false or
fraudulent information.
$500.00
07-0378-ENF Jack Hyde
d/b/a Jack Hyde Motors
Sold and offered to sell motor vehicles without the appropriate license.
$1,000.00
07-0379-ENF Texas Lincoln
Mercury Inc.
d/b/a Champion Lincoln Mercury
Isuzu
Sold or offered to sell motor vehicles at location other than the location for which Respondent holds a
General Distinguishing Number.
$1,000.00
07-0409-ENF SUNL Group Inc.
Failed to comply with a Final Order
of the Motor Vehicle Board.
Cease & Desist
07-0410-ENF Cantwell Fielder Ltd
d/b/a Quality Pre Owned Cars &
Trucks
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
$500.00
07-0412-ENF Antares Ventura
Garcia
d/b/a G A Auto Sales
Failed to keep complete records.
Sold or offered to sell motor vehicles at location other than the location for which Respondent holds a
General Distinguishing Number.
$1,000.00
(cont’d on pg. 22)
19
Thank you to the 2008 INDEPAC Contributors:
(as of 6/16/08)
$1000 +
Paul Barnes
Brad Davis
Gary Sayre
Blake Ingram
Whitney Motorcars
Mega Motors
Gary’s Used Cars
Auto City
$500 - $999
Don Fincher
J. Wayne Meagher
Chad Donihoo
Trey Crouch
John & Mike Minter
Juan Sabillon
Fincher Motor Co.
M D Auto Sales
Designer Auto Sales
Trey Crouch’s Wheels on Credit
Minter Auto Sales
Mi Tierra Auto Sales
$100 - $499
Jim Campbell
Big Tex Auto Mart
James Campbell
E-Z Ride Auto Sales
Jesse Barcenas
Big Time Auto Sales
Tom Grainger
Auto World
Billy Bob English
F & E Auto Sales
Kyle Chapman
Kyle Chapman Motors Sales
Jeff Atchison
Budget Used Car Sales
Ricky Atchison
Budget Used Car Sales
Steve & Linda Barrington
North Channel Auto Sales
Bobbie Kates
Bill Kates Motor Co.
Gordon V. Wear
Country Auto Sales
Eugene A. Dietert
Red Carpet Auto Sales
Dick & Pepper Procter
Procter Motor Co.
Loy E. Moore
Moore Auto Sales
Robert Blankenship
Texas Auto Center
Jeff Owings
Owings Auto
Bill Elliff
Elliff Motors
Greg Galier
G & G Auto Sales
Floyd Browning
Browning’s Reliable Cars & Trucks
Dwain Carnes
Carnes Motor Co.
Don & Judy Love
Love’s Auto Sales
Cheri R. Childress
Seagoville Auto Sales
Richard Isaacs
Drive In Auto
Jesus & Dollie Lucio
English Motors
Dan Richardson
Payless Auto Sales
Richard & Donna Dupree
Dupree Automotive
MONTHLY CONTRIBUTORS
Shane Rhodes
Baldomero Trevino
Randy & Barbra Hilliard
Rhodes Auto Sales
Mr. B Motor Co.
Leadership Auto Sales
John Freeman
Byron Riley
Galena Park Motors
Uncle Buddy’s PreOwned Autos
200.00/month
100.00/month
85.00/month
25.00/month
25.00/month
As TIADA gears up for the 2009 legislative session, it is more important than ever to grow our Political Action Committee INDEPAC. All members recently received a letter from INDEPAC Chairman John Freeman asking for your financial support. As
you well know, representing the interests of the independent dealers of Texas requires resources.
So help us help you - contribute to INDEPAC today by calling 800.442.5944.
H
o
r
s
S u m m e r
s
h
o
e
C o n f e r e n c e
B
a
y
2008 Summer Conference
July 28-29 * Horseshoe Bay, Texas
(See pages 30-34 for schedule of events and registration information)
July 2008 / TIADA DEALER
21
(cont’d from pg. 19)
07-0414-ENF Norris McDowell
d/b/a McDowell Used Cars
Filed a false tax or title document.
Misused a dealer’s temporary cardboard tag.
Failed to keep complete records.
$1,500.00
07-0417-ENF Thrifty A/S Ltd.
d/b/a The Kar Store
Falsified or forged a tax or title document.
Cease & Desist
07-0427-ENF Demontrond Motor
Corporation
d/b/a Demontrond Chevrolet
Oldsmobile Inc.
Represented that a new motor vehicle is available for sale at a price
which excludes freight and make
ready charges.
$2,000.00
07-0438-ENF Higgins Auto Sales
Inc.
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
Allowed the use of its General
Distinguishing Number, aided and
abetted or indirectly facilitated the
sale of a motor vehicle.
Offered for sale motor vehicles that
did not display the Federal Trade
Commission Buyers Guide.
$2,000.00
07-0440-ENF Armando Arreola
d/b/a Best Buy Auto Sales
Delivered a title directly to a retail
buyer, failed to apply for registration
and pay sales taxes.
$500.00
07-0449-ENF Saturn of Amarillo
Inc
Failed to collect and remit
required motor vehicle sales tax,
and failed to provide the buyer with
a receipt for application for title and
to report the sale of a motor vehicle
in a timely manner.
22
Failed to comply with a request for
records from the Motor Vehicle
Division.
Cease & Desist
07-0487-ENF Bobby Matlock
d/b/a South Texas Equipment
Failed to keep complete records.
$500.00
07-0488-ENF Bill Batis
d/b/a Southtown Car Corral
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
Cease & Desist
FINAL ORDERS: For December
2007. The final order reflects a
finding of the facts by the Motor
Vehicle Board. License will be
denied until civil penalty is paid.
Final orders were entered against
the following recipients:
07-0180-ENF Lanny Headley
DBA DFW Auto Locators
2 counts of respondent failing within
20 days of the date of sale, to file
the application for certificate of title
or to deliver the proper evidence of
ownership to the non-resident purchaser. $2,000.00
07-0327-ENF Robert Burdett
DBA RB Motors
2 counts of failing to collect and
remit required motor vehicle sales
tax, and failed to provide the buyer
with a receipt for application for title
and to report the sale of a motor
vehicle in a timely manner.
Failed to have the dealer or a bona
fide employee present at the dealer’s location during posted business
hours.
Failed to make records available for
inspection by a representative of the
Motor Vehicle Board at the dealer’s
location.
Issued multiple buyer’s temporary
cardboard tags.
Entered false date of sale on
buyer’s temp tag.
$5,000.00
07-0376-ENF Pablo Botello, Jr.
DBA Double BB Fine Used Cars
Failed to collect and remit required
motor vehicle sales tax, and failed
to provide the buyer with a receipt
for application for title and to report
the sale of a motor vehicle in a timely manner.
Failed to display Federal Trade
Commission Buyer’s Guide.
2 counts of failing to keep complete
records.
$4,000.00
07-0613-ENF Michael Shoemake /
Glenda Shoemake
DBA M T Auto Sales
Misused a dealer’s temporary cardboard tag.
Issued multiple buyer’s temporary
cardboard tags.
Failed to properly complete buyer’s
temp tag.
Entered false date of sale on
buyer’s temp tag.
Failed to answer the telephone,
have it answered by a bona fide
employee or to have an answering
machine or service in operation.
Failed to keep complete records.
Filed a false tax or title document.
4 counts of failing to collect and
remit required motor vehicle sales
tax, and failed to provide the buyer
with a receipt for application for title
and to report the sale of a motor
vehicle in a timely manner.
$12,000.00
07-1303-ENF John C. Stephenson
DBA Johnnys Autoplex
Failed to keep complete records.
4 counts of failing to collect and
remit required motor vehicle sales
tax, and failed to provide the buyer
with a receipt for application for title
and to report the sale of a motor
vehicle in a timely manner.
$4,000.00
07-1317-ENF Hadaday Ltd.
DBA Payless Car Sales
Failed to file or failed to file in a
timely manner its 2006 Motor
TIADA DEALER / July 2008
(cont’d from pg. 6)
the business will go bad; you can
take a bad business and put good
people in it and the business can
07-1328-ENF Rick D. Allee
become great.” Success for growth
DBA Sixth Avenue Auto Company
is dependent on having good peoFailed to keep complete records.
ple. You must also communicate
$500.00
your vision and expectations on a
regular basis, train and develop
07-1330-ENF Jerry J. Bilski /
staff, and create opportunities for
William P. Snyder
staff to grow. This can help to creDBA Briarcliff Motors
ate harmony within the organizaFailed to display Federal Trade
tion. This is a real challenge when
Commission Buyer’s Guide.
your business stagnates and is not
Willfully defrauded a buyer and credgrowing. It also requires some
itors by failing to pay off lien in a
vision to see a better future for you
reasonable time.
and your business in spite of curFailed to pay the consignor.
rent circumstances, determination
Willfully defrauded a purchaser.
to look past the negative people,
7 counts of failing to collect and
and a strong work ethic.
remit required motor vehicle sales
These are a few major ingreditax, and failed to provide the buyer
ents
to consider when thinking of
with a receipt for application for title
expanding your business.
and to report the sale of a motor
However, there are several more
vehicle in a timely manner.
items to consider. The best way to
$7,000.00
find out more is to make sure you
are at the TIADA 2008 Summer
Conference July 28-29 in Horseshoe
Bay, Texas (see pages 30-34 for more
information). Come learn, relax,
and grow. Remember membership has its privileges.
Vehicle Inventory Declaration reporting sales for the preceding calendar
year. $1,000.00
TIADA
Local Texas Chapters
* VICTORIA
Mike Parker • Parker Motor Co.
361.570.9977
Meeting - 1st Monday (Monthly)
at 6:30 p.m. The Corral, Victoria, TX
* FORT WORTH
Scott Allen • AutoLand
5925 E Belnap, Haltom City 76117
817.834.4222
Meeting - 4th Thursday (Monthly)
* DALLAS COUNTY
James Merriman
Ron Montgomery Motors
3325 S Shiloh Rd.
Garland, TX 75041 / 972.278.5700
Meeting - 1st Tuesday (Monthly)
* HOUSTON
Kevin Pitt • Texan Auto Sales
144 Truly Plaza, Cleveland, TX 77327
[email protected]
281.659.2274
Meeting - 2nd Monday (Monthly)
* WACO-HEART OF TEXAS
Bill Miller • Bill Miller Used Cars
515 E Waco Dr., Waco, TX
254.753.4161
Meeting - 2nd Monday (Monthly)
* SAN ANTONIO
Randy Adams • Randy Adams, Inc.
1687 S. Bus. Loop I35., New Braunfels, TX
830.625.7159
Meeting - Monthly (Date TBD)
SAVE THE DATE
2008 TIADA State Convention
& Exhibit Hall
The Woodlands, Texas
November 7-9
* EL PASO
James Hobson • H -Town Motors
3714 Dyer St., El Paso / 79930
915.564.9797
Meeting - 3rd Friday (Monthly)
ABILENE
Marvin Norwood • Abilene Auto Sales
2302 West Overland Trail, Abilene 79603
325.677.7200
Meeting - 2nd Tuesday
(Every other month)
* = AFFILIATED CHAPTERS
July 2008 / TIADA DEALER
23
(cont’d from pg. 9)
last year was José.
Latinos are Not “One-Size Fits
All”: The Four Latino Mindsets
So how can you capitalize on this
large and lucrative market to grow
your dealer business? With Latino
marketing, it’s not just about translating a message into Spanish. Sure,
Spanish is a critical part of reaching
Latinos, but to really reach Latinos
effectively, you have to understand
their level of acculturation.
Acculturation is defined as the
process of adapting to and acquiring a new culture while retaining
the old culture. Or, put another
way, the “merging of two cultures
in close contact”. Acculturation is
what happens when a person
moves to a new country or is
exposed to a country’s culture, its
values and lifestyles. There are four
distinct Latino mindsets that reflect
the varying levels of acculturation
among Latinos:
The first is the Cultural Loyalist.
The Loyalist is foreign-born, a
recent arrival who has been in the
country less than five years. This
person is Spanish-dependent or
Spanish-exclusive and tends to
have very traditional values.
The second mindset is the
Cultural Embracer. The Embracer
is also foreign-born, but has adopted the U.S. as their home now.
They may have lived in the U.S. for
many years. This person tends to
be more professional, more educated and aspirational. They may be
bilingual, but they prefer Spanish.
The third mindset is the CrossCulturer. This Latino is U.S. born,
first generation, and is bilingual
and bi-cultural. They easily live
and work in two worlds: English
and Spanish. They are equally
comfortable in both Latin and
Anglo culture, hence the label
Cross-Culturer. They are fashionforward and urban and very much
in touch with their Latino roots.
Lastly, there is the Cultural
24
Integrated. This is the fully acculturated Latino. U.S. born, second,
third, fourth or fifth generation, this
Latino may not speak Spanish or
perhaps, does not speak it well.
Cultural Integrateds are Englishdependent or English-preferred.
Latinos Represent Huge Growth
Opportunities for the Automotive
Industry
The automotive industry is growing with purchases for both new
and used vehicles by Hispanics.
Additionally, these drivers need to
have their vehicles repaired and
serviced as well and your business
can grow by “putting the welcome
mat out” for this important consumer segment.
The Latino population in the
United States and in Texas offers
you a way to expand your business
substantially. As the Latino population continues to grow, smart
companies and associations will
need to reach out and connect with
this consumer base emotionally,
rationally, culturally and relevantly.
Taking the time to learn more about
this lucrative opportunity
will pay dividends, today
and mañana.
Kelly McDonald is a popular speaker and president of
McDonald Marketing, a full-service firm specializing in
Hispanic marketing. McDonald Marketing was named in
2007 as one of the Top 50 Hispanic Ad Agencies in the U.S.
by Advertising Age. Kelly can be reached at 214-880-1717
or [email protected]. The company’s website
is www.mcdonaldmarketing.com.
TIADA DEALER / July 2008
behind the wheel
Go Get ‘Em, INDEPAC!
by Jeff Martin
TIADA Executive Director
W
hat a difference a year makes. At our
Summer Conference last year we talked
about the importance of being politically
active at the local level. We discussed the need to go
meet with various legislators during the interim and
put a face on our industry’s issues. From time to time
we would also write articles about how each and
every member could get involved and support the
association’s efforts through writing a check to
INDEPAC, our political action committee.
I am proud to say in the last nine months our message has been received very well and our grassroots
program is moving in the right direction. We have
taken local leaders from Houston, San Antonio, Fort
Worth and Dallas to meet with almost 20 legislators
Thank you not only for
your contribution but
for your confidence.
so far. Four of those legislators have since attended
local chapter meetings to discuss industry issues. We
are still scheduling meetings with local leaders and
state legislators as well as facilitating local chapter
visits by key policy makers. All this is in an effort to
help build our political influence in Austin as we
gear up for the 2009 legislative session.
Hats off to those local and state leaders who are
finding the time to visit their state legislators and discuss industry issues. I certainly understand not
everyone can be away from their lot for a day or two
visiting with legislators and some of you don’t have
local chapters in your area yet. But another very
important part of the grassroots legislative effort is
making your INDEPAC contribution. These contributions allow the association to financially support
the campaigns of those legislators whose ideals align
26
with the association’s. Our goal was to collect and
distribute over $50,000 this year. I am proud to
report we are well over halfway there. Many of you
received a letter last week asking for your INDEPAC
support, and as you can see by the list of names on
page 20, many members heeded the call. A special
thanks goes out to each and every member who
made a contribution and to those of you who soon
will. Your support will help move the association’s
legislative agenda forward.
I must confess though, I am always struck when I
see that someone took the time to scribble a handwritten note at the bottom of the page that accompanies the INDEPAC checks. Most recently we received
one note that read, “Go get’em.” Someone else wrote,
“Good Luck!” But the note I see more often then any
other is simply, “Thank you.”
To that, I say:
We will go get ‘em
We are passionate about going to each and every corner of Texas and getting all legislators to understand
who we are and how much we contribute to our
communities.
It’s going to take a little good luck
Anyone who has been around politics very long
knows no matter how hard you work it still takes a
little luck.
And no, no, no - thank you!
Thank you not only for your contribution but for
your confidence. By writing that check you are saying you have confidence in the system, in your elected officials, in your leaders and most of all in
your association. And that confidence is the
most valuable thing you can share.
TIADA DEALER / July 2008
28
TIADA DEALER / July 2008
Chapter News
Spotlight on: San Antonio IADA
by Fred Yamaguchi
SAIADA Member
T
stituents as well.
We first met with State
Later we met with State
Representative Frank Corte, Jr.
Representative Joe Straus at a local
who represents District 122 and
coffee shop for a short informal
chairs Defense Affairs and State
meeting. Once again, as a lifelong
Federal Relations. Rep. Corte
San Antonian, I am familiar with
immediately put us all at
his family. His family has ties to
ease with his interesting
conversation about his fam- the auto industry which includes
auto parts stores distributorship
ily background. It was
interesting in that his father and a leading tire distributor. I
think this bodes well for us in that
was instrumental as one of
he was nice enough to meet with
the developers of some of
the areas in which my deal- us.
Last, but not least, we met with
ership does business and I
am very familiar with these Texas State Senator Carlos Uresti.
We were well received and had a
neighborhoods. Also,
(l to r:) Sonny Paradez, Jeff Martin, Rep. Corte, Fred Yamaguchi
very cordial visit with him. It
Representative Corte is a
turns out his district office is just
Marine colonial in the
four blocks from my car lot.
Yamaguchi, went on a whirlThe area people have a lot of
wind trip through San
nice things to say about
Antonio to meet with some of
Senator Uresti.
our legislators, including
That visit closed out our
State Representative Frank
fast-paced day. However, I’m
Corte, Jr., State
really thinking about getting
Representative Joe Straus,
Jeff Martin a GPS for any
and Texas State Senator
future trips so he won’t be misCarlos Uresti.
led and confused by my direcThe purpose of these short
tions.
visits was to introduce ourBut all in all, it was a
selves to them and to let them
(l to r:) Jeff Martin, Rep. Straus, Fred Yamaguchi, Sonny Paradez
great and enjoyable day.
know who we are, a little
about the Texas independent
reserves in our city. I found
dealers, and about our TIADA
that interesting as I too was a
organization. We were not there
to push any agenda, only to intro- member, albeit years ago, of
the San Antonio area Marine
duce ourselves and put a face to
Reserves. Their mission has
TIADA, so to speak.
changed, but the spirit has
I was just a little apprehensive,
not.
as I had never met with any legisThe meeting I think was a
lators face to face in casual conversuccess in that he now knows
sation, but to meet three very
who we are and I think he
important people in one day,
will help us and his conwow!
(l to r:) , Jeff Martin, Fred Yamaguchi, Sen. Uresti, Sonny Paradez
his past May TIADA
Executive Director Jeff
Martin, TIADA Lobbyist
Jimmy Evans, Felix “Sonny”
Paredez, and myself, Fred
July 2008 / TIADA DEALER
29
2008 Summer
Conference
Sunday July 27
Golf Tournament
(pre-conference events)
11:00 am - 1:30 pm
Vendor Summit
1:30 pm - 2:30 pm
Executive Committee Meeting
3:30 pm - 7:30 pm
TIADA Golf Tournament
5:00 pm - 9:00 pm
Summer Conference Early Registration
7:30 pm - 9:00 pm
Welcome Reception for all Attendees
Monday July 28
Apple Rock Golf Course
Register today for our
annual golf event.
Beautiful course, great
networking opportunity
Vision 21
Rebecca Davio will provide the
latest information on the
department’s Vision 21 initiative, including information on
the database for E-tags as well
as the impact of the new Plateto-Owner rules.
7:00 am - 12:00 pm
Registration
8:00 am - 9:00 am
Opening General Session - David Walsh
9:15 am - 10:30 am
Vision 21 - What Does it Mean for Texas Dealers?
- Rebecca Davio, VTR
10:45 am - 12:00 pm New Temp Tag System - How Will E-tags Work?
- Carol Kent, MVD
12:00 pm - 5:00 pm
[Dealer Training Sessions]
2:30 pm - 6:30 pm
Team Building Activity
7:30 pm - 12:00 am
Dinner / Karaoke Night
Tuesday July 29
8:00 am - 10:30 am
[Dealer Training Sessions]
10:30 am - 12:00 pm Board of Directors Meeting
12:00 pm - 1:00 pm
Closing General Session
1:00 pm - 5:30 pm
Committee Meetings
E-ttags
Carol Kent will present a special session on the new E-tags procedure
expected to go into effect August 1,
2008. She will explain the internet
requirements for dealers, how to
print tags, proper display, proper
usage, e-tag bag requirements and
much more. This will be a comprehensive how-to from the leading
authority on E-tags in Texas.
This is the only educational
event in Texas where both
Carol Kent of MVD and
Rebecca Davio of VTR will
present in-person training
on the new E-tag system
and requirements, with Q &
A to follow. Plus you won’t
want to miss the popular Dealer Panel Q & A.
Learning
Leading the
Leading the
Fun
From the Golf Tournament on Sunday (a
great networking opportunity) to the
Build-a-Boat team-building activity (will it
float?) to our Karaoke FUNdraiser (a
star is born!), Summer Conference is all
about a good time for all.
Leading Your
Association
You know what leaders do?
They lead!
As we prepare for the 2009 Legislative Session, attend
the Board of Director’s meeting and sit in on the committee meetings. This is where the future of the association and the industry are determined.
Current Sponsors:
Platinum
Manheim
Manheim
Manheim
Manheim
Manheim
Dallas
Metro Dallas
Fort Worth
El Paso
Oklahoma City
Manheim Houston
Manheim Dallas Ft. Worth
Manheim Texas Hobby
Manheim San Antonio
Gold
Thank you for your support!
32
TIADA DEALER / July 2008
2008 TIADA SUMMER CONFERENCE
July 28-2
29
Horseshoe Bay, Texas
SUMMER CONFERENCE REGISTRATION
Please complete this form and return it with payment in full to: TIADA / P.O. Box 127 / Round Rock, TX 78680-0127.
If paying by credit card, please fax this form to 512.244.6218.
PLEASE P RINT O R T YPE
NAME
NAME ON BADGE
COMPANY NAME
PHONE
EMAIL
FAX
MAILING ADDRESS
CITY
STATE
SPOUSE / GUEST / CHILD NAME
SPOUSE / GUEST / CHILD NAME
SPOUSE / GUEST / CHILD NAME
SPOUSE / GUEST / CHILD NAME
Conference Costs
Quantity
Cost
ZIP
Payment Information
CHECK A PPROPRIATE P AYMENT M ETHOD:
Member Registration (before 6/15/2008)
X $250 = $
ˆ Enclosed is my check for $________ made payable to TIADA.
Member Registration (after 6/15/2008)
X $275 = $
TIADA is hereby authorized to execute payment to the following credit card:
Non-member Registration
X $650 = $
ˆ AmEx ˆ Discover
ˆ Visa
ˆ MC
NAME ON CARD
BILLING ADDRESS
Does NOT include any education sessions:
Family Members / Guests
X $50
=$
(children under 10 are free)
TOTAL
=$
CITY
STATE
ZIP
SIGNATURE
CREDIT CARD NUMBER
EXP DATE
HOTEL ACCOMMODATIONS:
The Horseshoe Bay Marriott is the site of the event. The hotel
has discounted rooms available at $159/night. Please
contact the hotel directly for room reservations:
Horseshoe Bay Marriott
200 Hi Circle North / Horseshoe Bay, TX / 78657
Room Reservations: 800.452.5330
Rooms must be reserved on or before
June 23 in order to secure the special rate.
Golf TournamenT
J u l y
2 7
TIADA Golf Tournament - July 27, 2008
Horseshoe Bay, Texas
$140 individual / $500 team - Hole Sponsorships available for $750 (includes free team registration)
Shotgun start 3:30 pm. For more information, please contact TIADA at 800.442.5944. Fax form to 512.244.6218.
Registrant Name(s) _______________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Company _______________________________________________________________
Billing Address __________________________________________________________
________________________________________________________________________
City, State, ZIP ___________________________________________________________
Phone __________________________________________________________________
Email ___________________________________________________________________
Circle one: AMEX
MasterCard
Visa
Discover
CC# _________________________________ TOTAL Charge Authorized $__________
Exp._____________ Name on Card__________________________________________
Checks payable to: TIADA / PO Box 127 / Round Rock, TX 78680 / 800.442.5944
YO U S E L L CAR S E NGI NEE R ED
F O R P E R F O R MANC E.
WH Y NOT S E L L S E RV I C E
CON T R ACTS
AC TS E NGI NEE R ED
F O R P RO FI TS?
It’s simple. At Guardian Warranty Corporation, we want to increase your
bottom line and keep your customers coming back. Our Dealer Dividend
Program is among the most generous in the service contract industry with over $30 million
paid to our dealership partners. And, with our record for excellent customer satisfaction,
that means more repeat business for our dealers as well.
Give us a call to find out more about how we’ve helped increase dealerships’
reputations and profits across the country for over a decade.
GUARDIAN WARRANTY CORPORATION. SIMPLY THE BEST.
www.Guardian-Warranty.com • (800) 482-7357 x183
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TEXAS INDEPENDENT AUTOMOBILE
DEALERS ASSOCIATION
P.O. Box 127
Round Rock, TX 78680-0127
PRSRT STD
U.S. Postage
PAID
Austin, TX
Permit No. 1718