1. science
2. weather
3. meteorological disaster
4. hurricane

HOUSING AUTHORITY OF THE
CITY OF YUMA
(HACY)
RESIDENT SAFETY
MANUAL
A GUIDE
420 S. Madison Avenue
Yuma, AZ 85364
(928) 782-3823
Page 1
Table to Contents:
Emergency Contact Information
Introduction
Inquiry and Accident Reporting
Disaster Preparedness
Your Family Disaster Plan
4 Steps to Safety
Neighbors Helping Neighbors
If Disaster Strikes
Your Family Disaster Supplies Kit
Create a Family Disaster Plan
Pets and Disaster: Get Prepared
Renters Insurance
File of Life
Emergency Supplies
Summer Safety
Power Outage
Natural Gas Leak
Flood-Rain-Lightning-Wind Storm
Creating a Fall-Proof Home
Fire Prevention / Safety Tips
Fire Prevention / Inventory of your Apt.
Earthquake
Apartment Safety Tips
Fraud and Scams
Bomb Threats
Suicide Threat
Hazardous Materials Incident
Terrorism
Lock Down
Medical Emergencies
Resident’s Tips to Prevent & report crime
Holiday Decoration Safety Tips
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Emergency Contact Information
Main Office (Headquarters)
Housing Authority of the City of Yuma (HACY)
420 S. Madison Avenue; Yuma, AZ 85364
Business Hours:
Monday – Friday: From 8AM to 5PM
Closed to Public every other Friday (City of Yuma Dark Friday)
Maintenance Building/Office
HACY Maintenance Supervisor and Staff
480 S. Madison Avenue; Yuma, AZ 85364
HACY Emergency Numbers:
Main Office (During Business Hours): (928) 782-3823
Maintenance On-Call (After Business Hours): (928) 920-2383
Other Emergency Numbers:
Ambulance: 9-1-1
Emergency (Fire, Police, or Medical): 9-1-1
Poison Control: (800) 222-1222
Emergency Personnel / Contact Persons
Primary:
Michael Morrissey, Executive Director
Work: (928) 782-3823 x128
Secondary:
Howard Tang, Deputy Director
Work: (928) 782-3823 x127
Alternate:
Raul Mendoza, Investigator
Work: (928) 782-3823 x134
Page 3
Emergency Personnel / Contact Persons (Continued)
Other:
Lupe Lewis, Director of HR and Community Services
Work: (928) 782-3823 x132
Cecilio Molina, Maintenance and Contracts Manager
Work: (928) 782-3823 x103
Susie Weber, Senior Property Manager
Work: (928) 782-3823 x124
Sandra Ortiz, Community Services Manager
Work: (928) 782-3823 x119
Raquel Sodari, Accounting Specialist and IT Tech
Work: (928) 782-3823 x123
Page 4
INTRODUCTION
This Safety and Criminal Preventive Handbook is being provided as a service to you by HACY. It is
meant as a general overview of several safety topics: some may affect you on a regular basis and
others, hopefully, never will.
Please take the time to read this Handbook and review it on a regular basis. Some of the
information comes directly from agencies that deal in safety issues, while others are compilations
from professional sources including local fire departments.
Community Service Specialist will help organize many related programs at your property during
the course of the year, and you are encouraged to participate and contribute.
In the meantime, we hope you will keep this Safety Manual close at hand and use it as a
convenient reference. Your safety is important to us!!
Disclaimer
We will put this on tape if you have difficulty reading this print.
Page 5
Injury and Accident Reporting
It is HACY's commitment to provide your community with a decent, safe, and sanitary
environment. We have systems in place that to the best of our ability prevents adverse issues
and situations from occurring and addresses them as they arise. Unfortunately, we cannot plan
for and/or prevent every possible issue and situation at your Development.
Because your Development is for "Independent Living", it is your responsibility to continuously
assess unit, common area, property and community conditions and promptly report any
deficiencies to your Property Manager, Community Service Specialist, and/or Maintenance
Manager. These HACY staff members will document identified deficiencies, resolve the issue(s),
address the situation(s) and set a plan in place to prevent them from reoccurring. Similarly, if a
resident, family member, guest and/or visitor incur an injury and/or accident, it is your
responsibility to follow the appropriate emergency procedures for the given issue/situation and
contact your Property Manager immediately to document, resolve, and address the issue/situation
and set a plan to prevent it from reoccurring.
Please contact your Property Manager for further detail.
(See attach incident report – Appendix A)
Page 6
DISASTER PREPAREDNESS
The following pages are copies of two brochures provided by the American Red Cross and are
important for you to review.
Knowing what to do is your best protection. Arizona’s disasters are usually weather
related…remember the wind storm!!!....but disasters can happen anytime and anywhere.
Page 7
YOUR FAMILY DISASTER PLAN
Where will your family be when disaster strikes? They could be anywhere –
at work
at school
or in the car
How will you find each other? Will you know if your children are safe?
Disaster can strike quickly and without warning. It can force you to evacuate your neighborhood
or confine you to your home. What would you do if basic services-water, gas, electricity or
telephones-were cut off? Local officials and relief workers will be on the scene after a disaster, but
they cannot reach everyone right away.
Families can, and do, cope with disaster by preparing in advance and working together as a team.
Follow the steps listed in this brochure to create your family's disaster plan. Knowing what to do is
your best protection and your responsibility.
Page 8
4 Steps to Safety
1. Find Out What Could Happen to You
Contact your local emergency management or civil defense office and American Red Cross
chapter - be prepared to take notes:
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Ask what types of disasters are most likely to happen. Request information on how to
prepare for each.
Learn about your community's warning signals: what they sound like and what you should do
when you hear them.
Ask about animal care after disaster. Animals may not be allowed inside
emergency shelters due to health regulations.
Find out how to help elderly or disabled persons, if needed.
Next, find out about the disaster plans at your workplace, your children's school or daycare
center and other places where your family spends time.
2. Create a Disaster Plan
Meet with your family and discuss why you need to prepare for disaster. Explain the dangers of
fire, severe weather and earthquakes to children. Plan to share responsibilities and work together
as a team.
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Discuss the types of disasters that are most likely to happen. Explain what to do in each case.
Pick two places to meet:
1. Right outside your home in case of a sudden emergency, like a fire.
2. Outside your neighborhood in case you can't return home. Everyone must know the
address and phone number.
 Ask an out-of-state friend to be your "family contact." After a disaster, it's often
easier to call long distance. Other family members should call this person and
tell them where they are. Everyone must know your contact's phone number.
 Discuss what to do in an evacuation. Plan how to take care of your pets.
Page 9
3. Complete This Checklist
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Post emergency telephone numbers by phones (fire, police, ambulance, etc.).
Teach children how and when to call 911 or your local Emergency Medical Services number
for emergency help.
Show each family member how and when to turnoff the water, gas and electricity at the
main switches.
Check if you have adequate insurance coverage.
Teach each family member how to use the fire extinguisher (ABC type), and show them where
it's kept.
Install smoke detectors on each level of your home, especially near bedrooms.
Stock emergency supplies and assemble a Disaster Supplies Kit.
Take a Red Cross first aid and CPR class.
Determine the best escape routes from your home. Find two ways out of each room.
Find the safe spots in your home for each type of disaster.
4. Practice and Maintain Your Plan
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Quiz your kids every six months so they remember what to do.
Conduct fire and emergency evacuation drills.
Year
Drill Date
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Replace stored water every three months and stored food every six months.
Test and recharge your fire extinguisher(s) according to manufacturer's instructions.
Test your smoke detectors monthly and change the batteries at least once a year
Page 10
NEIGHBORS HELPING NEIGHBORS
Working with neighbors can save lives and property. Meet with your neighbors to plan how the
neighborhood could work together after a disaster until help arrives. If you're a member of a
neighborhood organization, such as a home association or crime watch group, introduce disaster
preparedness as a new activity. Know your neighbors' special skills (e.g., medical, technical) and
consider how you could help neighbors who have special needs, such as disabled and elderly
persons. Make plans for child care in case parents can't get home.
HOME HAZARD UNIT
During a disaster, ordinary objects in your home can cause
injury or damage. Anything that can move, fall, break or
cause a fire is a home hazard. For example, a hot water heater
or a bookshelf can fall. Inspect your home at least once a year
and fix potential hazards;
Contact your local fire department to learn about homefire
hazards.
EVACUATION
Evacuate immediately if told to do so:
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Listen to your battery-powered radio and follow the instructions of local emergency
officials.
Wear protective clothing and sturdy shoes.
Take your Disaster Supplies Kit.
Lock your home.
Use travel routes specified by local authorities-don't use shortcuts because certain areas
may be impassable or dangerous.
If you're sure you have time:
 Shut off water, gas and electricity before leaving, if instructed to do so.
 Post a note telling others when you left and where you are going.
 Make arrangements for your pets
Page 11
IF DISASTER STRIKES
If disaster strikes
Remain calm and patient. Put your plan into action.
Check for injuries
Give first aid and get help for seriously injured people.
Listen to your battery powered radio for news and instructions Evacuate, if advised to
do so. Wear protective clothing and sturdy shoes.
Check for damage in your home...
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Use flashlights - do not light matches or turn on electrical switches, if you suspect damage.
Check for fires, fire hazards and other household hazards.
Sniff for gas leaks, starting at the water heater. If you smell gas or suspect a leak, turn off the
main gas valve, open windows, and get everyone outside quickly.
Shut off any other damaged utilities.
Clean up spilled medicines, bleaches, gasoline and other flammable liquids immediately.
Remember to ..
 Confine or secure your pets.
 Call your family contact - do not use the telephone again unless it is a life-threatening
emergency.
 Check on your neighbors, especially elderly or disabled persons.
 Make sure you have an adequate water supply in case service is cut off.
 Stay away from downed power lines
Page 12
Your Family Disaster Supplies Kit
Disasters happen anytime and anywhere. And when disaster strikes, you may not have much
time to respond.
A highway spill of hazardous material could mean instant evacuation.
A winter storm could confine your family at home. An earthquake, flood,
tornado or any other disaster could cut off basic services - gas, water,
electricity and telephones - for days
After a disaster, local officials and relief workers will be on the scenebut they cannot reach everyone immediately. You could get help in hours,
or it may take days. Would your family be prepared to cope with the
emergency until help arrives?
Your family will cope best by preparing for disaster before it strikes.
One way to prepare is by assembling a Disaster Supplies Kit. Once
disaster hits, you won't have time to shop or search for supplies. But if
you've gathered supplies in advance, your family can endure an
evacuation or home confinement.
To prepare your kit
 Review the checklist in this brochure.
 Gather the supplies that are listed. You may need them if your family is confined at
home.
Place the supplies you'd most likely need for an evacuation in an easy-to-carry container. These
supplies are listed with an asterisk (*)
Page 13
SUPPLIES
There are six basics you should stock in your home: water, food, first aid supplies, clothing and
bedding, tools and emergency supplies and special items. Keep the items that you most likely
need-during an evacuation in an easy-to-carry container suggested items are marked with an
asterisk (*).
Possible containers include
a large covered
trash container
a camping backpack
or a duffle bag
Water
Store water in plastic containers such as soft drink bottles. Avoid using containers that will
decompose or break, such as milk cartons or glass bottles. A normally active person needs to
drink at least two quarts of water each day. Hot environments and intense physical activity can
double that amount. Children, nursing mothers and ill people will need more.
 Store one gallon of water per person per day (two quarts for drinking, two quarts for
food preparation/sanitation)*
 Keep at least a three-day supply of water for each person in your household.
Food
Store at least a three-day supply of non-perishable food. Select foods that require no
refrigeration, preparation or cooking and little or no water. If you must heat food, pack a can
of sterno. Select food items that are compact and lightweight.
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Include a selection of the following foods in your Disaster Supplies Kit:
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Ready-to-eat canned meats, fruits and vegetables
Canned juices, milk, soup (if powdered, store extra water)
Staples - sugar, salt, pepper
High energy foods - peanut butter, jelly, crackers, granola bars, trail mix
Vitamins
Foods for infants, elderly persons or persons on special diets
Comfort/stress foods - cookies, hard candy, sweetened cereals, lollipops, instant coffee, tea
bags
Page 14
First Aid Kit
Assemble a first aid kit for your home and one for each car. A first aid kit should include:
Sterile adhesive bandages in assorted sizes
2-inch sterile gauze pads (4-6)
4-inch sterile gauze pads (4-6)
Hypo-allergenic adhesive tape
Triangular bandages (3)
2-inch sterile roller bandages (3 rolls)
3-ich sterile roller bandages (3 rolls)
Scissors
Tweezers
Needle
Moistened towelettes
Antiseptic
Thermometer
Tongue blades (2)
Tube of petroleum jelly
Assorted sizes of safety pins
Cleansing agent/soap
Latex gloves (2 pair)
Sunscreen
Non-prescription drugs
Aspirin or non-aspirin pain reliever
Anti-diarrhea medication
Antacid (for stomach upset)
Syrup of Ipecac (use to induce vomiting if
Advised by the Poison Control Center
Laxative
Activated charcoal (use if advised by the
Poison control Center)
Contact your local American Red Cross chapter to obtain a basic first aid manual.
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Tools and Supplies
Mess kits, or paper cups, plates and plastic
utensils
Emergency preparedness manual
Battery operated radio and extra batteries
Flashlight and extra batteries
Cash or traveler’s checks, change
Non-electric can opener, utility knife
Fire extinguisher, small canister, ABC type
Tube tent
Pliers
Tape
Compass
Matches in a waterproof container
Aluminum foil
Plastic storage containers
Signal flare
Paper, pencil
Needles, thread
Medicine dropper
Shut-off wrench, to turn off household gas
and water
Whistle
Plastic sheeting
Map of the area (for locating shelters)
Sanitation
Toilet paper, towelettes
Soap, liquid detergent
Feminine supplies
Personal hygiene items
Plastic garbage bags, ties (for personal
sanitation uses)
Plastic bucket with tight lid
Disinfectant
Household chlorine bleach
Clothing and Bedding
Include at least one complete change of clothing and footwear per person
Sturdy shoes or work boots
Rain gear
Blankets or sleeping bags
Hat and gloves
Thermal underwear
Sunglasses
Page 16
Special Items
Remember family members with special needs, such as infants and elderly or disabled persons
For Baby
Formula
Diapers
Bottles
Powdered milk
Medications
Entertainment
Games and books
Important Family Documents
(Keep these records in a waterproof, portable
container)
Will, Insurance policies, Contracts, Deeds,
Stocks and Bonds
Passports, social security cards, immunization
records
Bank account numbers
Credit card account numbers and companies
Inventory of valuable household goods
Important telephone numbers
Family records (birth, marriage, death
certificates)
For Adults
Heart and high blood pressure medication
Insulin
Prescription drugs
Denture needs
Contact lenses and supplies
Extra eye glasses
SUGGESTIONS AND REMINDERS
 Store your kit in a convenient place known to all family members. Keep a smaller
version of the Disaster Supplies Kit in the trunk of your car.
 Keep items in air tight plastic bags.
 Change your stored water supply every six months so it stays fresh.
 Rotate your stored food every six months.
 Re-think your kit and family needs at least once a year. Replace batteries, update
clothes, etc.
 Ask your physician or pharmacist about storing prescription
medications.
Page 17
CREATE A FAMILY DISASTER PLAN
To get started…
Contact your local emergency management or civil defense office and your local
American Red Cross chapter.
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Find out which disasters are most likely to happen in your community.
Ask how you would be warned.
Find out how to prepare for each.
Meet with your family.
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Discuss the types of disasters that could occur.
Explain how to prepare and respond
Discuss what to do if advised to evacuate.
Practice what you have discussed.
Plan how your family will stay in contact if separated by disaster,
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Pick two meeting places:
1) a location a safe distance from your home in case of fire.
2) a place outside your neighborhood in case you can't return home.
 Choose an out-of-state friend as a "check-in contact" for everyone to call.
Complete these steps.
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Post emergency telephone numbers by every phone.
Show responsible family members how and when to shut off water, gas and electricity at
main switches.
Install a smoke detector on each level of your home, especially near bedrooms; test monthly
and change the batteries two times each year.
Contact your local fire department to learn about home fire hazards.
Learn first aid and CPR. Contact your local American Red Cross chapter for information and
training.
Meet with your neighbors.
Plan how the neighborhood could work together after a disaster. Know your neighbors' skills
(medical, technical). Consider how you could help neighbors who have special needs, such as
elderly or disabled persons. Make plans for child care in case parents can't get home.
Remember to practice and maintain your plan
Page 18
PETS AND DISASTERS: GET PREPARED
Be Prepared with a Disaster Plan
The best way to protect your family from the effects of a disaster is to have a disaster plan. If
you are a pet owner, that plan must include your pets. Being prepared can save their lives.
Different disasters require different responses. But whether the disaster is a hurricane or a
hazardous spill, you may have to evacuate your home.
In the event of a disaster, if you must evacuate, the most important thing you can do to protect
your pets is to evacuate them, too. Leaving pets behind, even if you try to create a safe place for
them, is likely to result in their being injured, lost, or worse. So prepare now for the day when you
and your pets may have to leave your home.
1. HAVE A SAFE PLACE TO TAKE YOUR PETS
Red Cross disaster shelters cannot accept pets because of states' health and safety
regulations and other considerations. Service animals who assist people with disabilities are the
only animals allowed in Red Cross shelters. It may be difficult, if not impossible, to find shelter
for your animals in the midst of a disaster, so plan ahead. Do not wait until disaster strikes to
do your research.
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Contact hotels and motels outside your immediate area to check policies on accepting pets
and restrictions on number, size, and species. Ask if "no pet" policies could be waived in
an emergency. Keep a list of "pet friendly" places; including phone numbers, with
other disaster information and supplies. If you have notice of an impending disaster, call
ahead for reservations.
Ask friends, relatives, or others outside the affected area whether they could shelter your
animals. If you have more than one pet, they may be more comfortable if kept together,
but be prepared to house them separately.
Prepare a list of boarding facilities and veterinarians who could shelter animals in an
emergency; include 24-hour phone numbers.
Ask local animal shelters if they provide emergency shelter or foster care for pets in a disaster.
Animal shelters may be overburdened caring for the animals they already have as well as those
displaced by a disaster, so this should be your last resort.
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2. ASSEMBLE A PORTABLE PET DISASTER SUPPLIES KIT
Whether you are away from home for a day or a week, you'll need essential supplies. Keep
items in an accessible place and store them in sturdy containers that can be carried easily (duffle
bags, covered trash containers, etc.).Your pet disaster supplies kit should include:
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Medications and medical records (stored in a waterproof container) and a first aid kit.
Sturdy leashes, harnesses, and/or carriers to transport pets safely and ensure that your animals
can't escape.
Current photos of your pets in case they get lost.
Food, potable water, bowls, cat litter/pan and can opener.
Information on feeding schedules, medical conditions, behavior problems, and the name and
number of your veterinarian in case you have to foster or board your pets.
Pet beds and toys, if easily transportable.
3. KNOW WHAT TO DO AS A DISASTER APPROACHES
Often, warnings are issued hours, even days, in advance. At the first hint of disaster, act to
protect your pet.
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Call ahead to confirm emergency shelter arrangements for you and your pets.
Check to be sure your pet disaster supplies are to take at a moment's notice.
Bring all pets into the house so that you won't have to search for them if you have to leave
in a hurry.
Make sure all dogs and cats are wearing collars and securely fastened, up-to-date
identification. Attach the phone number and address of your temporary shelter, if you know
it, or of a friend or relative outside the disaster area. You can buy temporary tags or put
adhesive tape on the back of your pet's ID tag, adding information with an indelible pen.
You may not be home when the evacuation order comes. Find out if a trusted neighbor
would be willing to take your pets and meet you at a prearranged location. This person
should be comfortable with your pets, know where your animals are likely to be, know where
your pet disaster supplies kit is kept, and have a key to your home. If you use a pet sitting
service, they may be available to help, but discuss the possibility well in advance.
Planning and preparation will enable you to evacuate with your pets quickly and safely. But bear
in mind that animals react differently under stress. Outside your home and in the car, keep dogs
securely leashed. Transport cats in carriers. Don't leave animals unattended anywhere they can
run off. The most trustworthy pets may panic, hide, try to escape, or even bite or scratch.
And, when you return home, give your pets time to settle back into their routines. Consult
your veterinarian if any behavior problems persist
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CARING FOR BIRDS IN AN EMERGENCY
Birds should be transported in a secure travel cage or carrier. In cold weather, wrap a blanket
over the carrier and warm up the car before placing birds inside. During warm weather, carry a
plant mister to mist the birds' feathers periodically. Do not put water inside the cage during
transport. Provide a few slices of fresh fruits and vegetables with high water content. Have a
photo for identification and leg bands. If the carrier does not have a perch, line it with paper
towels and change them frequently. Try to keep the carrier in a quiet area. Do not let the birds
out of the cage or carrier.
POCKET PETS
Small mammals (hamsters, gerbils, etc.) should be transported in secure carriers suitable for
maintaining the animals while sheltered. Take bedding materials, food bowls, and water bottles.
A FINAL WORD
If you' must evacuate do not leave your animals behind. Evacuate them to a prearranged safe
location if they cannot stay with you during the evacuation period. (Remember, pets are not
allowed in Red Cross shelters.) If there is a possibility that disaster may strike while you are out of
the house, there are precautions you can take to increase your pets' chances of survival, but they
are not a substitute for evacuating with your pets
Page 21
RENTERS INSURANCE
What would it cost to replace everything in your apartment if there was a fire or other disaster,
and where would you stay?
 HACY's insurance does NOT protect your personal property: it only protects the
building.
 In order to protect yourself and your personal property, HACY recommends that you
purchase Renters Insurance. Renters Insurance is there to assist you if your personal property
is damaged or stolen.
o Renters Insurance coverage generally includes:
 Contents coverage (replacement cost option)
 Liability and theft
 Living expense coverage
o It is available at a low cost
 Shop around for the policy that best fits your needs at the best price. Local insurance
companies generally have Renters Insurance policies available and may give you a discount if
you have other insurances, such as automobile insurance, with them.
Page 22
FILE OF LIFE
It is suggested that residents prepare a File of Life that will be provided by the Community Service
Specialist.
 The file of Life is a small, magnetic, red plastic file that can be affixed to the refrigerator.
 Residents complete a form containing
o Medications
o Allergies
o Major illnesses
o Emergency contacts
 If placed on the refrigerator, information is readily available for emergency personnel.
Page 23
EMERGENCY SUPPLIES
Keep enough supplies in your home to meet your needs for at least three days. Assemble a
Disaster Supplies Kit with items you may need in an evacuation. Store these supplies in sturdy,
easy-to-carry containers such as backpacks, duffle bags or covered trash containers.
Include:
 A three-day supply of water (one gallon per person per day) and food that won't spoil.
 One change of clothing and footwear per person, and one blanket or sleeping bag per
person.
 A first aid kit that includes your family's prescription medications.
 Emergency tools including a battery-powered radio, flashlight and plenty of extra
batteries.
 An extra set of car keys and a credit card, cash or traveler's checks.
 Sanitation supplies
 Special items for infant, elderly or disabled family members.
 An extra pair of glasses.
Keep important family documents in a waterproof container. Keep a smaller kit in the trunk of
your car.
UTILITIES
Locate the main electric fuse box, water service main and natural gas main. Learn how and
when to turn these utilities off. Teach all responsible family members. Keep necessary tools near
gas and water shut-off valves.
Remember, turn off the utilities only if you suspect the lines are damaged or if you are instructed
to do so. If you turn the gas off you will need a professional to turn it back on
Page 24
SUMMER SAFETY
Everyone needs to be very careful in the heat. Elderly individuals and persons with chronic illnesses
such as asthma are especially at risk. But everyone needs to be careful!! The major risk is
dehydration, which can be a very serious illness.
Tips for Hot Weather:
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Stay inside, if possible, and do errands early in the morning or in the early evening when
it is cooler.
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Avoid exertion.
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Avoid cooking and hot foods.
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Wear loose, light-weight, and light colored clothing.
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Wear sunscreen and a hat to help stay cool and avoid sunburn.
Drink plenty of fluids:
o
o
o
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Water is best (try to drink one glass of water every hour.)
Juices are ok to drink.
Coffee, alcohol, tea and soda should be avoided.
Use fans to stay cool and circulate the air in your apartment.
Take a cool (not cold) bath or shower to cool off.
Watch for signs of getting over-heated: fatigue, headache, nausea, and seek medical
attention.
Page 25
Power Outage
The inherent danger during a major power outage is panic; therefore all personnel should attempt
to remain calm. To report a minor or localized power outage, call Arizona Public Service.
Steps to Take Before and During an Outage:
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Remain Calm.
Follow directions from on-site Supervisor for immediate action.
If an evacuation is ordered, seek out person with special needs and provide assistance.
When your power goes off, check your neighborhood/business. If you are the only one
without power, check to see if a fuse is blown or the main circuit breaker has tripped.
During any power interruption, immediately turn off or disconnect all major appliances
(air-conditioner, dryer, washer, dishwasher, range). Also, disconnect any heavy duty
motors such as pool pumps or water heaters.
o When the electricity comes back on, a sudden surge of power caused by the high
demand for electricity could complicate and delay power restoration efforts. A
second outage is more likely to occur if you don’t turn off major appliances when
an outage occurs.
o Leave on just a few lights so you’ll know when power has been restored. Don’t
turn off the freezer or refrigerator as you might forget to turn them back on when
power is restored. Please check out tips for keeping food safe.
o Wait at least one minute after the power is restored before turning back on all
equipment.
Safety Tips:



Have several easy to find flashlights in familiar places throughout your business, and
stock up on extra batteries.
A battery-operated radio should be a part of your emergency equipment. APS will keep
the news media informed of when the electricity will be restored.
CANDLES CAN BE FIRE HAZARDS. Never place them near curtains or other
flammable material. NEVER LEAVE CANDLES UNATTENDED IN A ROOM.
Arizona Public Service (APS): (800) 253-9405; Local APS (928) 782-7151
Page 26
Natural Gas Leak
Natural gas lines exist throughout HACY building sites to provide fuel to a variety of sources.
While natural gas is colorless and odorless, an additive is used to give it a distinct odor when
released into the atmosphere.
In case of a gas leak inside a building:
Remain calm. Evacuate the building immediately





Do not turn off lights, equipment or use a cell phone
Do not operate any electric switches or appliances
Do not use the telephone inside the building
Do not use matches, cigarettes, or possible sources of ignition
Do not use the elevators (if present)
From a safe place, call Southwest Gas immediately, day or night; or call 9-1-1
Do not re-enter until instructed to do so by Southwest Gas or the HACY on-duty Supervisor.
In case of a gas leak outside a building:
Call Southwest Gas and provide location information. Stay clear of the area until the area is
deemed safe by Southwest Gas or the HACY on-duty Supervisor.
In case of emergency – or if you smell natural gas call:
Southwest Gas (800) 722-4277
Page 27
Flood / Water Line Break
If water is detected in the buildings or if there is a threat of water entering any building contact
the on on-duty supervisor or Maintenance Manager immediately. During the evening or
weekend hours, call the HACY Emergency Number at (928) 920-2363 and/or the City of
Yuma Water Division at (928) 373-4500. If emergency call 9-1-1.
If inside:
 If you are on dry ground, turn off the power and electrical equipment. If standing in
water, do not touch electrical equipment.
 Do not attempt to move any equipment.
 Leave area and wait for further instruction from authorized personnel.
If outdoors:
 Move to higher ground.
 Six inches or more of water can cause you to fall. Do not drive in flooded area.
 If floodwaters rise around your vehicle, abandon your vehicle and move to higher ground
if you can do so safely.
Severe Rain / Lighting / Wind Storm
In the event an unexpected severe storm hits the building, stay indoors with the doors closed.





Do not try to leave building during storm.
Move away from windows and glass doors.
Do not use the telephones, computers or other equipment during storm.
If power goes out during the storm, remain indoors until storm subsides.
Wait for instructions from authorized personnel
If outdoors:
 Seek shelter immediately.
 Stay away from water sources.
 If unable to get indoors, go to a low lying open place away from trees, poles, or metal
objects.
 Be a very small target. Squat low to the ground, place hands on your knees with your
head between them. Do not lie flat on the ground.
 If you are in a wooded area, take shelter under the shorter trees.
Page 28
COMMUNITY HEALTH SERVICES
CREATING A FALL – PROOF HOME
BATHROOM

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
Install grab bars in the shower or tub and beside the toilet
Use a nonskid mat in tub or shower in contrasting color
Use a shower seat and a hand-held shower head to sit while showering
Place colored tape on edge of tub to judge the lip
Remove loose mats and replace with nonskid mat
Drain water out of tub before getting out
Consider a raised toilet seat
Make sure toilet paper is within easy reach
LIVING ROOM





Keep electric cords, telephone cords, newspapers, magazines and clutter away from
walking areas
Avoid putting small area rugs on top of carpeting to reduce danger of slipping
The furniture you sit in should fit you and allow you to easily sit down and get up
Remove unsteady furniture
Stabilize or remove rockers and swivel chairs.
STAIRS




Install handrails preferably on both sides, projecting beyond top and bottom step and
always use them when walking on stairs
Place a strip of bright tape on the top and bottom step of each staircase or mark edge of stair
with a contrast color (i.e. tape)
Make sure lighting is good
Consider re-organizing on one level
Page 29
CREATING A FALL – PROOF HOME (continued)
KITCHEN
 Store commonly used items (pots, dishes, food) within easy reach to avoid bending over
or climbing
 Use a long-handled reacher to reach light objects that are on the floor or on high
shelves
 Store heavy items on lower shelves for easier access
BEDROOM
 Use a night light in the hallway between the bedroom and bathroom
 Consider using a bedside commode during the night
 When getting out of bed, sit for a minute at the side of the bed before standing to
prevent dizziness or loss of balance
 Sit on a chair, rather than stand, when putting on socks, shoes, or slacks
 Keep a phone by the bed
GENERAL RULES

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

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





Don't rush when doing a task
Wear supportive shoes with low heels and rubber soles
Never use a chair as a step stool
If you feel unsteady at all, don't be embarrassed to use a cane or walker
Dresses and nightgowns should be short enough to avoid tripping over them
Have a portable phone near you, or have a phone in as many rooms as possible
Have your vision checked regularly
Take your medication as prescribed by your doctor. Notify him/her of any medication
problems
Remove scatter rugs
Secure all rugs with double-sided tape or rubber backing
Repair all flooring in poor condition
Keep walker or cane in good repair, replace rubber tips when needed
Camouflage windows with decorations and coverings if reflections are a problem
Leave some lights on at night
Consider additional lighting
Consider higher wattage bulbs
Page 30
FIRE PREVENTION/ SAFETY TIPS
 RESPOND WHEN YOUR OR ANOTHER TENANT'S SMOKE ALARM
SOUNDS. Do not assume that it is just the toast burning or kettle steaming. Check it out.
(Good Neighbor action: If your toast burns and sets off the alarm, let your neighbors
know so they don't worry needlessly.)
IF THE BUILDING'S FIRE ALARM SOUNDS YOU NEED TO LEAVE THE
BUILDING. KNOW YOUR NEAREST EXIT — AS WELL AS AN ALTERNATE
ROUTE, IF NECESSARY.
IN CASE OF FIRE
 Keep glasses, a telephone, and walking aids by your bed.
 Have an escape plan..
 Don't open a door that's hot to the touch.
 If you are in a building with more than one floor, use the stairs
(NOT the elevator) to exit
 If you must escape through smoke, crawl low where it's easier to breathe.
 If your clothing catches fire, STOP, DROP, AND ROLL. If you cannot, use a small
rug, etc. to help smother flames. DON'T RUN! (Running will increase the flames.)
Protect your face.
IF TRAPPED IN A ROOM:
 Check doors for heat before you open them.
 Use the back of your hand to feel for heat, never use the palm of your hand or fingers to
feel for heat.
 If unable to escape due to door being hot, place a cloth material around or under the door
to prevent smoke from entering the room.
 If able, escape through a window or if unable hang a light colored cloth at the window to
alert fire fighters to your presence.
 Close as many doors as possible between you and the fire
Page 31
IF CAUGHT IN SMOKE:




Drop to hands and knees and crawl toward exit.
Stay low, as smoke will rise to ceiling level.
Hold your breath as much as possible.
Breathe shallowly through nose and use a filter such as a shirt or towel.
IF FORCED TO ADVANCE THROUGH FLAMES:




Hold your breath.
Move quickly.
Cover your head and hair.
Keep your head down and your eyes closed as much as possible.
USING A FIRE EXTINGUISHER:
If you have been trained and it is safe to do so, you may fight small fires with a fire extinguisher.
Page 32
IN THE KITCHEN
A leading cause of fire in apartments is unattended cooking!!
(Especially with oils)
 Use the fan over your stove when you cook to prevent smoke and steam from
activating smoke detector.
 Turn pot handles in – don't leave them sticking out to bump into.
 Beware of distractions when you are cooking – such as the telephone ringing or
someone coining to the door. If you must leave the room turn off the burner or take
something with you as a reminder – such as a POTHOLDER OR UTENSIL.
 Keep your stove clean – don't let grease build up. Be sure nothing is stored in the
oven before turning it on.
o
o
Don't reach across hot burners wearing loose sleeves – You don't have to touch
the burner for some fabrics to catch fire!
Don't pile papers or plastic items on or close to the stove.
Microwave ovens:
 Remember to check dishes, cups, and cooking containers for metal – such as gold
paint, which can cause sparks.
 DON'T OVERHEAT LIQUIDS - for example if you boil water in a cup or bowl and
then stir it immediately when you remove it –the liquid may "explode" and could
cause burns.


If a fire should start in your microwave, UNPLUG IT -don't open the door. The fire
will go out when the oxygen is used up.
Use a potholder when removing items from the microwave to avoid burns
Page 33
GENERAL






Be very careful with candles !!!! Unattended candles, like unattended cooking, are a
leading cause of fire!!!!
Don't store mops, brooms or anything combustible near a hot water heater or furnace.
Keep trash in containers with close fitting lids. Don't accumulate rubbish, such as old paper,
broken furniture, old clothes, paint cans.
If you notice that a neighbor is dropping cigarette ashes (burn marks on carpets or furniture),
demonstrate your concern for that person and for others in the building by calling this to the
attention of the Staff so they can address this issue. Do not wait for a fire.
Unplug heating pads, electric blankets, irons, bathroom heaters, toasters, electric frying pans,
toaster ovens, etc. when not in use.
Practice safety with electricity. Unplug an appliance if it gives off smoke or a burning odor.
Replace all frayed or broken cords. Use only U.L approved power strips if you require an
extension cord.

Remove lint regularly from laundry room dryers.

Check your apartment before leaving – be sure all appliances are off.
Page 34
FAMILIES NOTE:

Buy flame retardant clothing for children.

Teach children not to play with matches/fire.



Be sure your children know what to do in case of a fire. Hold practice drills in your
home.
Keep matches & lighters out of the reach of children.
Be sure the baby-sitter knows what to do in case of a fire:
o Take children outside
o Call Fire Department
Page 35
FIRE PREVENTION/INVENTORY OF YOUR APARTMENT
Kitchen area
 Are loose papers, flammable hangings, paper towels, napkins, potholders, etc. away from
your stove, so they will not fall or blow onto a burner?
 Are your stove surface and the oven and broiler unit free of grease which could ignite?
 Is there adequate space around each appliance to prevent overheating?


Do you have a container of baking soda and/or a large lid near, but not adjacent to, the
stove to use to smother flames?
Do you have a fire extinguisher near your exits? ...know how to operate it? Check
directions for maintenance
Bedroom Area

Are electric blankets and heating pads turned off when not in use?
Page 36
Other Areas


Are radiators free of paper bags, boxes, clothing, drapes and other items that could heat up for
spontaneous combustion? Wires that touch them could melt and short circuit.
Is furniture far enough from heating units to allow for adequate circulation and to prevent overheating?

Are cords to lamps and appliances free of fraying and overloading?

Do you have solid, large bases for wide candles to use in emergencies?

Do you have easily accessible flashlights for power failures?

Are matches, etc. kept safely away from visiting children?

Are flammable materials stored in metal cabinets?

Have you safely disposed of any flammable rags?

Are the emergency pull cords long enough to reach from the floor in the event of a fall?
Page 37
MISCELLANEOUS


Are ash trays the kind into which an unattended cigarette will fall?
Are ash trays perched in precarious places, where wind can blow ashes onto flammable
materials?

Are ashes doused with water before disposal?

If you are a smoker, do you have an air purifier with a fresh filter?

Do you have a list of emergency phone numbers posted at each phone?


Are outlets limited to two plugged in cords and are extension cords (power strips) in good
shape?
Are candles set in sturdy holders? Away from windows, curtains, etc.? Not on surfaces where
they can be easily bumped into and knocked over? Not left burning with no one in the room?
Page 38
Earthquake
The potential for an earthquake does exist in Arizona. If a Major earthquake were to occur,
HACY must be prepared to provide its own resources for an unlimited period of time. Most
earthquake-related injuries and casualties result from collapsing walls, flying glass, and falling
objects.
If Inside:
 Stay inside! Do not run outside during the earthquake. Do not use elevators.
 Take cover underneath a desk or table, protecting your head and neck.
 Stay away from glass, windows and anything that could fall such as lights, fixtures,
bookcases, and filing cabinets.
 Stay inside until shaking stops. Carefully leave the building and go to the safe zones,
staying away from trees and poles.
 Be prepared for aftershocks.
If Outside:
 Stay outside. Move to an open area away from buildings, walls, power lines, streetlights;
and stay there.
 Drop to your knees and get into a fetal position, close your eyes and cross your arms over
the back of your neck for protection.
 Stay in fetal position until the shaking stops.
 Stay outside and do not re-enter any buildings. Go to safe zones.
If Trapped Under Debris:
 Do not light a match.
 Do not move about or kick up dust.
 Cover your mouth with a cloth, handkerchief or clothing.
 Tap on a pipe or wall so rescuers can locate you. Use anything that makes noise to get
attention. Shout as a last resort as shouting causes you to inhale large amounts of dust.
After Shaking Stops:
 Expect aftershocks. Go to safe zones.
 Stay away from damaged areas and debris.
 Use phones only for emergency calls.
 Assist in the building evacuation of persons with special needs.
 Tune portable radios to an Emergency Broadcast Station, and follow instructions.
 Authorized personnel will provide instructions for immediate action.
 Do not enter any building for any reason unless authorized to do so.
Page 39
APARTMENT SAFETY TIPS

Never leave your apartment door unlocked, even while taking out the trash!!

Make an effort to meet your neighbors....know who "belongs".

Do not let anyone into the building you do not know, either by "buzzing" someone in
or as you leave the building.

Never open your door to a stranger. Utility workers, etc. should have IDs they can
slip under your door in order to verify who they are.

Do not prop open any outside doors. If you find one propped open, close and secure it.

Do not leave your first floor windows open and unlocked when you are out of your
apartment.

Use only your first initial and last name on your doorbell and mailbox.

When you will be away for an extended period of time, cancel mail delivery and
notify your Property Manager at HACY Housing
Page 40
FRAUD AND SCAMS
Don't fall for a telephone line—consumers loose $40 billion each year to criminal
telemarketers!!
Common Scams: Learn the Signs




Phone calls from people who solicit charity donations, offer fantastic prizes, and
no risk investments, all with a fee that needs to be paid immediately.
The caller wants your social security number or credit card number in order to receive
prize.
The caller seems to know a lot about you and want to help you win the big prize.
Mail solicitations promising big prizes, wonderful vacations, and no risk investments all
you pay is……….
Page 41
Tips to Combat the Criminal Caller:
>
Never give your social security or credit card information over the phone
>
Beware of anyone who asks you to send money or buy anything sight
unseen.
>
Don't pay anything for a free prize. Free is free !'
>
Do not pay in advance. Pay for services only when they have been delivered.
>
Refuse to be rushed into making a decision or be intimidated by frequent calls.
If you think you are receiving calls for fraudulent telemarketing or mailings call: Arizona
Attorney General Tom Horne’s office at (800) 352-8431
Page 42
Suspicious Mail
IMEDIATELY CALL THE POLICE DEPARTMENT
Characteristics That Should Trigger Suspicion Include Letters or Parcels That:








Are unexpected or from someone unfamiliar to you.
Are addressed to someone no longer with your organization or are otherwise outdated.
Have no return address.
Have a return address that can’t be verified as legitimate.
Are of unusual weight, given their size, or are lopsided or oddly shaped.
Are marked with restrictive endorsements, such as “Personal” or “Confidential”.
Have protruding wires, strange odors or stains.
Show a city or state in the postmark that doesn’t match the return address.
What Should I do if I Receive a Suspicious Parcel in the Mail?




Do not try to open the parcel.
Isolate the parcel.
Evacuate the immediate area, and notify the on-duty supervisor.
Call the police department to notify them that you have received a “suspicious” parcel.
What Should I do if I Receive an Anthrax Threat by Mail?




Do not handle the mail piece or package suspected of contamination.
Notify the police who will immediately contact the U.S. Postal Inspection Service and the
appropriate response team to handle this package or mail piece.
Make sure that damaged or suspicious packages are isolated and the immediate area is
cordoned off.
Ensure that all persons who have touched the mail piece wash their hands with soap and
water.
If you have any further questions or concerns, please do not hesitate to contact the Police
Department.
Page 43
Bomb Threat
By Telephone:
Do not hang up! Remain Calm!
The excitement generated by a bomb threat often causes the individual receiving the call to
terminate the call prematurely. Unless you feel an immediate threat, try to prolong the
conversation and extract as much information as possible. Take the caller seriously. Ask a lot of
questions, using checklist below as a guide.
Notify the Police Department at 9-1-1 immediately.
Bomb Threat Checklist:
Time: ______
Date: ______
Number at which call received: __________
Sex of Caller:
M or F
Age: ___________
Race: ___________
If known, name of caller or name used: _____________________________________
Questions to Ask:
When is the bomb going to explode?________________________________________________
Where is the bomb right now? _____________________________________________________
What does it look like? __________________________________________________________
What kind of bomb is it? _________________________________________________________
How is the bomb wrapped? _______________________________________________________
Why did you place the bomb? _____________________________________________________
Are you part of a group or organization? ____________________________________________
Did you place the bomb? What is your name? ________________________________________
Is there more than one bomb? How many? ___________________________________________
What will cause the bomb to explode? ______________________________________________
Page 44
Continued
Callers Voice:
Calm
Angry
Excited
Soft
Loud
Accent
Laughing
Crying
Slurred
Nasal
Stutter
Lisp
Raspy
Deep
Ragged
Clearing Throat
Cracking Voice
Disguised
Articulate
Nervous
Slow Speech
Fast Speech
Vulgar
Drunk
Familiar
Is/Was the caller incoherent? ___________________________________________
Is/Was the caller irrational? _____________________________________________
Background Sounds:
Street
Kitchen
Music
PA System
Voices
Static
Motor
Machinery
Animals
Clear
Office Sounds
Sirens
People
Party
Was the message Taped? _________________________________________
Was the Message read? ___________________________________________
Instructions or directives made by caller? __________________________________________
Page 45
Suicide Threat
If an immediate threat:

Notify the Police Department at 9-1-1
If not perceived as an immediate threat:

Contact your property manager immediately.
Mental Health
If a person starts exhibiting irrational behavior or threatens themselves or others, call the Police
Department immediately at 9-1-1.



Clear away as many people from the area as possible.
If unable to leave the area, stay calm and try to keep the individual calm.
When police arrive, follow their instructions, provide the necessary information, and
leave the area as soon as practical.
Page 46
Hazardous Materials Incident
In Case of a Major Hazardous Spill:
Immediately call the Fire Department at 9-1-1.
Provide the fire dispatcher with type of spill, injuries, type of chemical, flammability of
substance, if possible.
ONLY TRAINED AND AUTHORIZED personnel are permitted to respond to hazardous
materials incidents!
For a major Spill or Leak:




Activate the nearest fire alarm or announce building evacuation.
Immediately evacuate the building, closing doors behind you.
Do not attempt to clean up the spill yourself.
Provide clean-up/rescue personnel with the appropriate Material Safety Data Sheet(s) and
other pertinent information.
For a Minor/Non-hazardous Spill or Leak:



Attempt to contain the spill; do not allow anything to leak into the drains.
Wear proper personal protection equipment while cleaning up.
Notify your immediate supervisor or an on-duty supervisor.
For an Outdoors Spill:




Stay upstream and upwind of the spill.
Move as far away from the accident scene as possible and help keep others away.
Do not walk into or touch any spilled liquids, airborne mists or condensed solid chemical
deposits.
Try not to inhale gases, fumes or smoke. If possible, cover mouth with a cloth while
leaving the area.
Page 47
Terrorism
Definition of Terrorism – the use of force or violence against persons or property in violation of
the criminal laws of the United States for purposes of intimidation, coercion, or ransom.
Acts of terrorism include threats of terrorism; assassinations; kidnapping; hijacking; bomb
scares; and bombings; cyber attacks (computer-based); and the use of chemical, biological,
nuclear and radiological weapons.
Terrorists have been known to use a variety of methods to carry out their unlawful activities. In
general, a terrorist incident could involve:
Incendiary / Explosive
In the event you come upon an incendiary device:
 Do not touch it. Note where it is.
 Call the Police Department immediately at (928) 783-4421.
 Leave the area and check for other devices on the way out.
 Pull the fire alarm or announce a building evacuation and go to the designated safe zone.
Chemical / Biological:
Some indicators of the possible use of chemical or biological agents include:
 Unusual occurrence of dead or dying animals.
 Unusual numbers of people exhibiting serious health problems.
 Unusual odors, liquid, spray or vapor.
 Suspicious devices or packages.
Nuclear / Radiological Event Anywhere on Site:
Radiation is an invisible hazard. There are no initial characteristics or properties of radiation that
are visible. Unless nuclear/radiological material is marked accordingly, it may be some time
before the hazard is identified as such.
Three Methods to Minimize Exposure
1. Shielding - place heavy, dense materials between oneself and the radiation source.
2. Distance – place as much distance between oneself and the radiation source.
3. Time – limit the amount of time spent near a radiation source.
Page 48
Civil Disturbance
Civil disturbances include riots, threatening individuals, crimes in progress, or assemblies that
have become significantly disruptive. If a gathering becomes disruptive, threatening and violent
and blocks your entrance or egress from an office or building, please call the Police at 9-1-1.
In case of a civil disturbance:





Avoid provoking or obstructing demonstrators.
Secure your area (lock doors, safes, files, vital records, expensive equipment, etc.
Avoid area of disturbance.
Continue with normal routines as much as possible.
If the disturbance is outside, stay away from doors and windows. STAY INSIDE.
Page 49
Lock Down
A lockdown is an emergency protocol to prevent people or information escaping, which usually
can only be ordered by someone in command. They are also used to protect people inside a
facility from a dangerous external event.
Upon Alert to Lockdown:
If you are in a classroom, room or office, stay there, secure the door and windows and await
further instructions or escort from emergency personnel.
Authorized personnel will initiate and announce the lockdown over the intercom system (if
applicable). The announcement will be repeated several times.







Remain calm. Encourage others to remain calm.
If the door does not lock consider barricading the door with tables and chairs.
If you are in a corridor go into the closest office not already secured and lock or barricade
the door and windows.
Close curtains or blinds where possible.
Stay away from windows and doors.
Stay low and quiet.
Phones should be put on quiet or vibrate mode. Do not make non-essential calls.
Actions to Avoid:
 Do not open the door once it has been secured until you are officially advised “all clear or
are certain it is emergency personnel at the door.
 Do not use or hide in washrooms.
 Do not travel down long corridors.
 Do not assemble in large open areas (e.g. cafeterias).
Do not call 9-1-1 unless you have immediate concern for your safety, the safety of others, or feel
you have critical information that will assist emergency personnel in the response.
Considerations:
 Follow instructions from authorized personnel only.
 During a lockdown, if the fire alarm is activated, remain where you are and await further
instructions over the intercom system or portable radio.
 For their own safety, emergency personnel must initially consider all individuals as
potential threats. It is important to follow instructions from police at all times to avoid
harm and safety.
Following the Lockdown:
 Cooperate with emergency personnel to assist in an orderly evacuation.
 Proceed to the designated assembly area if advised.
 The police may require individuals to remain available for questioning following a
lockdown.
Page 50
Medical Emergencies
Don’t second guess: ALWAYS CALL 9-1-1 FOR ASSISTANCE
Hands Only CPR:
Hands only CPR can be as effective as conventional CPR and can double that person’s chance of
survival.
When an adult suddenly collapses, trained or untrained bystanders should:
 Call 9-1-1
 Push hard and fast in the center of the chest.
 Do not be afraid to help as your actions can only help.
To Give Conventional CPR:
 Call 9-1-1
 Find the notch where the lower ribs meet the breastbone.
 Place the heel of your hand on the breastbone and the other hand on top.
 Position shoulders over hands.
 Compress chest 15 times using a smooth, even rhythm.
 Give two (2) slow breaths – breath unto victim until chest gently rises.
 Do three more sets of 15 compressions and 2 breaths.
 Recheck pulse and breathing for about 5 seconds.
 If there is no pulse, continue sets of 15 compressions and 2 breaths.
 Continue until medical assistance arrives; or until the victim starts breathing or has a
pulse.
To Stop Bleeding:
 Lay the person down and elevate their legs.
 If possible, elevate the site of the bleeding.
 Remove obvious dirt and debris from the wound. Gloves should be used if available. Do
not remove any objects pierced into the victim
 Apply pressure directly on the wound with a sterile bandage, clean cloth or piece of
clothing.
 Maintain pressure until bleeding stops then bind wound with dressing or cloth.
 If bleeding continues or seeps through bandage, do not remove bandage, but add more
absorbent material on top of it.
 If bleeding continues, apply pressure to major artery that delivers blood to that area.
 Immobilize the injured body part once the bleeding has stopped. Leave bandages in
place and seek medical assistance as soon as possible.
Immediately wash your hands with soap and water and any other part of the body which has
been exposed to blood. Rinse eyes and mouth out with water only.
Page 51
Heat Related Illness:






Get the victim to a shady place or an air conditioned / cool place.
Loosen tight clothing.
Apply cool, wet cloths to the skin.
Fan the victim.
If victim is conscious, give cool (not cold) water to drink.
Call 9-1-1 if victim refuses water, vomits or loses consciousness.
Abdominal Thrusts for Choking Victim:





Get behind the victim.
Wrap your arms around the person’s waist, just above their navel.
Clasp your hands together in a double fist.
Press in and up in quick thrusts. Be careful not to exert pressure against the victim’s rib
cage with forearms.
Repeat procedure until choking stops.
Page 52
RESIDENT’S TIPS TO PREVENT AND REPORT CRIME
To report a suspicious person, suspicious vehicle or suspicious activity, call the Yuma Police
Department at 783-4421.
o IF YOU SEE AN ACTUAL CRIME IN PROGRESS, CALL 9-1-1
THINGS TO REPORT






Unusual noises, screaming or shouting.
Anyone being enticed or forced into a vehicle.
Property being taken out of a home when residents are not there.
Someone peering into windows or parked cars.
Cars, vans, or trucks moving slowly through the neighborhood with no
apparent destination, or traveling without lights after dark.
Abandoned cars or trucks.
HOW TO REPORT








Give your name and address.
Briefly describe the event – what happened, when, where, and who was
involved.
Describe the suspect – clothing, race (White, Hispanic, Black, Asian, etc);
height and weight, hair and eye color, if known.
Other description you can provide such as, approximate age, facial hair –
beard, moustache, goatee, etc.
Scars, marks or tattoos.
Type of weapon, if one was used.
Describe the suspect vehicle – brand and/or model, license plate number,
color type of car – was it a car, truck, motorcycle, etc., other features such
as dents, stickers or decals
Direction of travel – if vehicle fled the area.
CRIME PREVENTION
PROPETY
Make your home resistant to crime:
o Always keep your doors locked – even when you are home !
o Identify who is knocking or buzzing your residence before you open the door
o Never leave an extra key outside the door (under the doormat, in mailbox, etc)
o Never lend your house key to other people.
o Report lost or stolen keys to the manager immediately and have the locks changed
immediately.
Page 53
If you go away for more than one day:
o Lock doors and all windows.
o Stop newspaper, mail and any other deliveries.
o Leave a light on – or put one or more on a timer.
o Prevent intruders from viewing your apartment’s contents by closing curtains,
blinds and window shades at night or whenever you leave.
o Ask a friend or trusted neighbor to check your apartment for you.
o Leave a radio on inside the home.
Be a good neighbor:
o Report vandalism, including graffiti, and suspicious activity.
o Start a Neighborhood Watch or similar program, so that neighbors can look out
for each other.
If you rent, consider carrying renter’s insurance:
o A renter’s policy will cover vandalism, theft and fire damage. Be sure to keep a
list and photographs of your valuables, including serial numbers regardless of
insurance coverage.
VEHICLE THEFT
How to reduce the risk of having your vehicle stolen
o NEVER leave your keys in the car, especially when they are in the ignition, even
if it is only for a “few seconds”.
o Close your windows, lock your doors, and conceal all valuables.
o Use a steering wheel locking device
o Engrave your vehicle ID number on your windshield.
o Use an alarm that shuts off the vehicle’s electrical system when activated.
o Park your car in a well lighted and well traveled areas.
o Put all packages, gym bags, etc. out of sight.
o Install a hidden ignition cutoff switch.
BICYCLES
o Keep your bicycle locked up!
o If you must leave your bike out, use a working locking device.
o Check with your bike dealer for a good quality locking device.
BASIC STREET SENSE
o Whenever you are on the street, in an office building or shopping mall, driving or
waiting for a ride, or anywhere, stay alert and tuned in to your surroundings.
o Send the message that you are calm, confident and know where you are going.
o Trust your instincts. If something or someone makes you uneasy, avoid the
person and leave.
o Know the neighborhoods where you live and work. Check out the locations of
police and fire stations, public telephones, hospitals and restaurants, or stores that
are open late.
Page 54
On foot – day and night
o Stick to well lighted and well traveled streets. Avoid shortcuts through parking
lots, alleys or other wooded areas.
o Do not flash large amounts of cash or other tempting targets like expensive
jewelry or clothing.
o Carry a purse close to your body. Place your wallet in an inside coat or front
pants pocket – not in your back pocket.
o Have your car or house key in hand before you reach the door.
ASSAULT PREVENTION
Protecting yourself is a matter of avoiding the situation before it happens. Be educated in
ways to reduce your risk or personal assault.
In your car:
o Keep doors locked and windows rolled up to prevent anyone from reaching
inside.
o Travel with someone else whenever possible.
o Plan your route to avoid high crime areas.
o Always lock your doors when you park.
o Always be attentive in parking lots as you return to your car.
In your home:
o In emergencies, dial 9-1-1 for the police department.
o Check the overall security of your home.
o Get into the habit of locking your doors and windows.
o Never remain in a laundry room in an apartment complex alone.
o Always request salesman and repairman to show identification before admitting
them into your home.
o Women should list their names in directories and mailboxes by last name and first
initials only.
Walking:
o Plan your route, especially at night. Follow well lighted and populated streets.
o Try to walk with someone else whenever possible.
o Avoid dark places, short cuts, bushy trees and shrubs, and sparsely traveled areas.
o Stay alert and attentive to your surroundings at all times.
IF ATTACKED:
o Protect your head, stay calm.
o If the assailant wants your money, GIVE IT TO THEM.
o Pay attention to identifying details about the assailant.
o Call 9-1-1 immediately, give the police your location and description using the
following:

SUPECT
o Clothing description
o Race – White, Black, Hispanic, Asian, etc.
o Height and weight – approximate.
Page 55
o
o
o
o
o

Hair and eye color – if known.
Age – best estimate
Facial hair – beard, moustache, goatee, etc.
Scars, marks, or tattoos.
Type of weapon – if one was used.
SUSPECT VEHICLE
o License plate number
o Color
o Type – car, truck, motorcycle, etc.
o Make and model – if known.
o Direction of travel.
* * * Do not destroy evidence by bathing, showering or disposing of clothing worn at the
time of the assault – the evidence will be needed to prosecute the attacker.
* * * A decision to fight back is a personal decision and depends on specific
circumstances at the time of the attack –
 if your decision is to fight back, STRIKE BACK FAST
 Aim for the attacker’s vital spots listed below and remember to
make it hurt –
 Eyes
 Ears
 Nose
 Throat
 Groin
 Shin
ONCE FREE, RUN FOR SAFETY ! ! !
INTERNET PREDATORS
Sexual predators use the internet to draw children out of their homes to places where the
predators can attack them with impunity. They typically do this by striking up e-mail
friendships, often pretending to be children themselves. Once a predator has gained a
child’s confidence, he invites the child to meet him someplace, and may even provide bus
or other transportation tickets to someplace far away from the child’s home or town.
DANGER SIGNS:
 The child does not seem to have many friends or other interests away from his or
her computer.
 The child spends lots of unsupervised time on a computer with a modem.
 The child quickly switches away from whatever he or she was working on when a
parent comes close.
Page 56
HOW TO REDUCE RISK TO YOUR CHILD
 Do not put a computer with a modem in your child’s room, or anyplace else
where he or she can use it for long periods without being observed. Keep it in a
common area where others can see what the child is working on.
 Do frequently check what your child is doing on the computer.
 Check to see that your child’s school uses similar safeguards.
 Tell your children to: let you know if they see anything scary or threatening on
the internet; never give their names, address, phone number, password, school
name, parent’s name or any other personal information to anyone over the
internet; never agree to meet face-to-face with anyone they’ve met on-line; never
respond to messages that have bad words or seem scary or just weird; never enter
an area that charges for services without asking you first; never send a picture of
themselves to anyone without your permission.
OPERATION IDENTIFICATION
This is how “Operation Identification Program” works for you:
 An electric engraver is used to mark your valuable possessions in the following way:
AZ########AZ
(driver’s license number)
REMEMBER: never use your social security number as your driver’s license number
This will insure fast identification and return of your valuables in the event they
are lost or stolen and later recovered.
 Record your valuables on an inventory list. Make sure your list contains the following
information:





Type of item
Make
Brand
Color
Serial number
 Put one copy of the list in a safety deposit box, if you have one, or a place a burglar
cannot see or take, or with a trusted relative.
 Also, save receipts and serial numbers from your more valuable items and keep them
with the inventory list. If you have a burglary, fire, storm or any other kind of loss,
this will help you remember what was lost and the receipts will help you establish
proof of their value for filing an insurance claim.
 Update your inventory list at least once a year to make sure that newly bought items
or gifts received are listed.
Page 57
ANTI-UGLY ORDINANCE
Well kept neighborhoods have less crime. They make you feel safer. When people keep
their homes, yards and their neighborhood looking cared-for, criminals know that their
activities won’t be tolerated.
Anyone can report a public nuisance by calling the anti-ugly hotline at 329-2814. Callers
do not have to give their names.
What are public nuisances?
Any condition on public or private property that constitutes a health or safety hazard,
violation of local neighborhood standards, specifically:
Vermin attraction
Disease causing
Uncontrolled weeds
Leaking waste hauling
Wastewater maintenance
Water contamination
Effluent disposal
Regulated waste handling
Illegal dumping
Public safety
Obstructing traffic flow
Dangerous antennas
Dangerous signs
Dangerous machinery
Discarded machinery
Dangerous excavations
Obstruction of waterways
Inoperable vehicles
Defective signs
Construction debris
Air pollution
Irrigation overflow
FIRE PREVENTION
Smoke detectors contribute significantly to the safety of your family by sensing smoke
long before the fire has had time to spread.
You need at least one smoke detector outside each sleeping area and one at each level of
the home. Make sure that everyone in the house can hear the smoke detectors even with
the bedroom doors closed.
Test your smoke detector unit at least once a month. Replace batteries at least once a
year if smoke detector is battery operated.
IN CASE OF AN EMERGENCY - DIAL 9-1-1
If your residence is on fire, leave immediately. Call 9-1-1 from a neighbor’s home
Page 58
BARBEQUE GRILLS
Every year barbeque grills start hundreds of fires. Damage can be expensive.
The Uniform Fire Code adopted by the City of Yuma, prohibits grilling on patios and
balconies in multi-family complexes. For safety’s sake, barbeque in designated areas
only.
ELECTRICAL SAFETY
Keep electrical cords free of damage, fraying, not placed under rugs or over nails.
Make sure all electrical appliances and extension cords are U.L. approved.
Power strips with circuit breaker may be used for plugging in multiple devices. Do not
overload extension cords.
HOLIDAY DECORATION SAFETY TIPS
Trees
Many artificial trees are fire resistant. If you buy one, look for a statement specifying this
protection.
A fresh tree will stay green longer and be less of a fire hazard than a dry tree. To check for
freshness, remember:





A fresh tree is green.
Fresh needles are hard to pull from branches.
When bent between your fingers, fresh needles do not break.
The trunk butt of a fresh tree is sticky with resin.
When the trunk of a tree is bounced on the ground, a shower of falling needles shows that
tree is too dry.
Place tree away from fireplaces, radiators and other heat sources. Heated rooms dry trees out
rapidly, creating fire hazards.
Cut off about two inches of the trunk to expose fresh wood for better water absorption. Trim
away branches as necessary to set tree trunk in the base of a sturdy, water-holding stand with
wide spread feet. Keep the stand filled with water while the tree is indoors.
Place the tree out of the way of traffic and do not block doorways. Use thin guy-wires to secure a
large tree to walls or ceiling. These wires are almost invisible.
Lights
Indoors or outside, use only lights that have been tested for safety. Identify these by the label
from an independent testing laboratory.
Check each set of lights, new or old, for broken or cracked sockets, frayed or bare wires, or loose
connections. Discard damaged sets or repair them before using.
Page 59
Fasten outdoor lights securely to trees, house, walls or other firm support to protect from wind
damage.
Use no more than three standard-size sets of lights per single extension cord.
Turn off all lights on trees and other decorations when you go to bed or leave the house. Lights
could short and start a fire.
Never use electric lights on a metallic tree.
The tree can become charged with electricity from faulty lights, and any person touching a
branch could be electrocuted! To avoid this danger, use colored spotlights above or beside a tree,
never fastened onto it!
Keep “bubbling” lights away from children. These lights with their bright colors and bubbling
movement can tempt curious children to break candle-shaped glass, which can cut, and attempt
to drink liquid, which contains a hazardous chemical.
Candles
Never use lighted candles on a tree or near other evergreens.
Always use non-flammable holders.
Keep candles away from other decorations and wrapping paper.
Place candles where they cannot be knocked down or blown over.
Trimmings
Use only non-combustible or flame-resistant materials.
Wear gloves while decorating with spun glass “angel hair” to avoid irritation to eyes and skin.
Choose tinsel or artificial icicles or plastic or non-leaded metals. Leaded materials are hazardous
if ingested by children.
In homes with small children, take special care to:



Avoid decorations that are sharp or breakable.
Keep trimmings with small removable parts out of the reach of children. Pieces could be
swallowed or inhaled.
Avoid trimmings that resemble candy or food. A child could eat them!
Fires
Before lighting any fire, remove all greens, boughs, papers, and other decorations from fireplace
area. Check to see that flue is open.
Page 60
Keep a screen before the fireplace all the time a fire is burning.
Use care with “fire salts” which produce colored flames when thrown on wood fires. They
contain heavy metals which can cause intense gastrointestinal irritation or vomiting if eaten.
Keep away from children.
Paper
When making paper decorations, look for materials labeled non-combustible or flame-resistant.
Never place trimming near open flames or electrical connections.
Remove all wrapping papers from tree and fireplace areas immediately after presents are opened.
Do not burn papers in the fireplace. A flash fire may result as wrappings ignite suddenly and
burn intensely
General Rules for Holiday Safety

Keep matches, lighters, and candles out of the reach of children.

Avoid smoking near flammable decorations.

Make an emergency plan to use if a fire breaks out anywhere in the home. See that each
family member knows what to do. PRACTICE THE PLAN!

Avoid wearing loose flowing clothes—particularly long, open sleeves—near open flames
- such as those of a fireplace, stove, or candlelit table.

Never burn candles near evergreens. Burning evergreens in the fireplace can also be
hazardous. When dry, greens burn like tinder. Flames can flare out of control, and send
sparks flying into a room, or up the chimney to ignite creosote deposits.

Plan for safety. Remember, there is no substitute for common sense. Look for and
eliminate potential danger spots near candles, fireplaces, trees, and/or electrical
connections.
Page 61
Appendix A
GUIDE TO COMPLETING AN INCIDENT REPORT
See Incident Report on Page 3
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23. – 29.
30. – 34.
35.
Site name.
Date of incident.
Site city or town and state.
Day and time of incident.
Weather (rain, snow, sunny, dry, etc.) and temperature, or include a website weather
report.
Name of insured (to be completed by the Administration Department if unknown).
Brief description of where incident occurred (parking lot of Building A, kitchen of
Unit 312, etc.)
Describe any injuries.
Describe any property damage.
Method of reporting (telephone call, in person, letter, etc.)
Name of person who took the call, spoke to the person reporting, etc.
Name and address of person who reported the incident.
Date and time incident was reported.
Name of witness, telephone number, and address.
Were police contacted? Check yes or no. If yes, enter name of officer, badge
number and actions taken.
Was the fire department called? Check yes or no. If yes, enter name of commanding
officer, engine number and actions taken.
Was an ambulance called? Check yes or no. If yes, enter name, telephone number of
ambulance service and actions taken.
Was the Deputy/Executive Director notified? Check yes or no. If yes, enter name,
date/time of notification and actions taken.
Was the Property Manager notified (if applicable)? Check yes or no. If yes, enter
name, date/time of notification and actions taken.
Was the Maintenance Manager notified? Check yes or no. If yes, enter name,
date/time of notification and actions taken.
Was the Department Supervisor notified? Check yes or no. If yes, enter the name,
date/time of notification and actions taken.
Were there any other notifications? Check yes or no. If yes, enter the name,
telephone number, date/time of notification and actions taken.
Did the incident involve vehicles? If yes, enter all information requested for vehicles
1 and 2. If more than 2 vehicles, include information on other vehicle(s) in the
description section.
Enter all information requested for all residents or third parties involved, including
witnesses.
Enter a complete description of the incident, including if applicable:
a.
Condition of area.
b.
How long did condition exist?
c.
Were there warning signs or barriers?
d.
What was the injured party doing prior to the incident?
e.
When was the area last repaired, salted, sanded, shoveled, etc.?
f.
Was the floor wet, recently waxed, etc.?
Page 62
36. – 38.
39.
40.
g.
Were there any distractions in the area?
h.
Was the injured party wearing glasses?
i.
What type of shoes was the injured party wearing?
j.
Was the injured party physically challenged?
k.
Did the injured party have slurred speech?
l.
Was the injured party unsteady on his/her feet?
m. Did the injured party walk away from the accident?
n.
Did you take a statement from the injured party?
o.
What was the injured party’s demeanor (calm, hysterical, etc.)?
p.
Did the injured party seek or refuse medical attention?
q.
Were any injuries apparent?
r.
List all people who assisted in the investigation.
s.
List all agencies involved.
t.
Were statements taken from witnesses?
u.
What is the relationship of the witness to the injured party?
v.
Was the witness reliable?
Enter name, title and telephone number of person completing the report.
Signature of person completing the report.
Date the report was completed.
Page 63
GUIDE
INCIDENT REPORT
Complete this form and email as an attachment to Lupe Lewis and Howard Tang
Site Name
City/State
1
3
Date of Incident
Day/Time (am/pm)
2
4
Weather
5
Insured
6
7
8
9
10
11
12
Exact location of incident
Any Injuries
Any Property Damage
How incident was reported
Who incident was reported to
Name/address of person who reported
incident
Date/time incident was reported
Witness (Name, Phone, Address)
Yes
13
14
NOTIFICATION
If Yes, Name, Notification Date/Time, Actions Taken by
Authorities
15
16
17
18
19
20
21
22
No
Police
Fire Department
Ambulance
Deputy/Executive Director
Property Manager
Maintenance Manager
Department Supervisor
Other
1
State/Reg #
23
Year
24
Make
25
Color
26
2
State/Reg #
Year
Make
Color
Name
30
DOB
31
Sex
32
VEHICLES
Owner
Address
Telephone No.
Owner
Address
Telephone No.
27
28
29
PERSON(S) INVOLVED
Address
33
Telephone No.
34
COMPLETE DESCRIPTION OF INCIDENT
35
Person Reporting (Print)
36
Title
37
Telephone No.
38
Signature
39
Date
40
Distribution: Original in Incident Report File; Copy to Resident’s File (if appropriate) Copy to Employee’s File (if appropriate)
Page 64
INCIDENT REPORT
Complete this form and email as an attachment to Lupe Lewis and Howard Tang
Site Name
City/State
Date of Incident
Day/Time (am/pm)
Weather
Insured
Exact location of incident
Any Injuries
Any Property Damage
How incident was reported
Who incident was reported to
Name/address of person who reported
incident
Date/time incident was reported
Witness (Name, Phone, Address)
Yes
NOTIFICATION
If Yes, Name, Notification Date/Time, Actions Taken by
Authorities
No
Police
Fire Department
Ambulance
Deputy/Executive Director
Property Manager
Maintenance Manager
Department Supervisor
Other
1
State/Reg #
Year
Make
Color
2
State/Reg #
Year
Make
Color
Name
DOB
Sex
VEHICLES
Owner
Address
Telephone No.
Owner
Address
Telephone No.
PERSON(S) INVOLVED
Address
Telephone No.
COMPLETE DESCRIPTION OF INCIDENT
Person Reporting (Print)
Title
Telephone No.
Signature
Date
Distribution: Original in Incident Report File; Copy to Resident’s File (if appropriate) Copy to Employee’s File (if appropriate)
Page 65