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Technology Help Desk
412 624-HELP [4357]
http://technology.pitt.edu
Using LoJack® to Protect Your Macintosh Laptop
Overview
This document explains how to use Computrace LoJack® to help in the recovery of your Macintosh laptop in the
event of theft or loss. LoJack is a software application available at no cost to University of Pittsburgh students.
LoJack allows your laptop to be traced in the event that it is ever lost or stolen. To get a single use copy of LoJack
for your laptop, please bring your Pitt ID card to the Software Licensing Services office at 204 Bellefield Hall.
What is LoJack?
Computrace LoJack® for Laptops is a service that tracks, locates, and assists the recovery process in the event that
laptops are stolen or lost. You report the loss or theft to local police authorities, contact Computrace, and let the
software installed on your computer work behind the scenes to silently and securely send its location to the
Computrace Monitoring Center using any Internet connection. The Computrace Recovery Team then tracks your
computer’s location and partners with local law enforcement to get your computer back. The Computrace LoJack for
Laptops software is tamper-resistant and not easily removed by traditional tools and procedures. The software can
only be removed by an authorized user with the correct password. Each license of the Computrace LoJack for
Laptops software is unique and can only be installed on one computer.
For more information about a theft or loss of laptop report, visit the “Reporting a Lost or Stolen Laptop”
section of this document.
CD Contents
The Computrace LoJack for Laptops Activation software CD contains the following:
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•
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•
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The LoJack for Laptops Installation package
A Read Me text file with additional information about the software
A copy of these installation instructions
A Frequently Asked Questions document
A LoJack for Laptops Theft Report Form
Before Installing LoJack
To install Computrace LoJack, please make sure that your Macintosh laptop meets the following requirements:
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•
•
•
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Mac OS X v10.3 or higher
Macintosh® system with PowerPC G3/G4/G5 processor or Intel Core Duo processor
Internet connection
Safari or Firefox Browser
Macromedia Flash Player
Please review the following recommendations to help you avoid problems during your installation.
Note: These suggestions should be followed on a temporary basis only and should be turned back on once
LoJack for Laptops has been installed.
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Macintosh Laptop
1.
Disable personal firewall – If you have a personal firewall installed, it is advised that you disable it
temporarily during the installation of Computrace LoJack for Laptops. Please refer to your firewall
software’s documentation for more details.
2.
Disable anti-virus software – Sometimes anti-virus software products incorrectly identify Computrace
LoJack for Laptops as a virus. To insure a successful installation, CSSD recommends that you temporarily
disable your anti-virus software.
During the LoJack installation process you will be asked to register your laptop.
Please remember that registration is only good one time for a single laptop. You cannot use the same license to
register multiple times.
Please be sure to record and store your password in a safe location and not on any protected computer.
Known Compatibility Issues
McAfee product users - You must uninstall your McAfee product(s) before installing LoJack on a laptop.
Computrace has determined that completely uninstalling your McAfee products is the only way to
successfully install LoJack. Once LoJack is installed you can reinstall your McAfee product(s).
Installing LoJack
To install LoJack on your Macintosh laptop, complete the following steps:
1.
Turn on your laptop.
2.
Write down the License number from the LoJack CD you received. You will need it to register your
software.
3.
Insert the CD into the drive. Double click the LoJack image when it appears onscreen.
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4.
After a few moments the CD will open and you see its contents. Double click the LoJackLaptops file.
5.
In the Thank You for Using Computrace LoJack for Laptops window, click either one of the Install
buttons.
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6.
In the Install LoJack for Laptops window, click the Download button For MAC OS X v10.3 or higher.
7.
You might be asked to allow or permit this download to continue. Then the L4Install.dmg file will be
downloaded from the Internet to your desktop.
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Macintosh Laptop
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8.
Double click on the L4LInstall.dmg file from the computer’s desktop.
9.
Double click the l4linstall file that appears within the installation application folder.
10. A LoJack for Laptops Installation window appears. Click the Next button.
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11. Check the I accept the terms in the License Agreement box and click the Next button.
12. A Registration Code window appears. Enter the ten digit License number you copied from the CD.
Click the Next button.
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13. A Create Your Account window appears. Enter your contact information. All fields must be filled out.
This information will be used to contact you if your laptop is reported as lost or stolen. Remember to note
your email address and password they will be used to login to the LoJack for Laptops Web site. When
finished, click the Next button.
14. In the Tell Us About Yourself window, choose the appropriate selection from the Which of the following
best describes you? pulldown menu. You must make a selection for the installation process to continue.
Click the Next button.
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Macintosh Laptop
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15. In the Ready To Install window, click the Install button to begin the installation.
16. The Installing LoJack for Laptops window indicates that installation has begun. A descriptive status bar
indicates installation progress.
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Macintosh Laptop
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17. If you use a user name and password to login to your laptop or if your laptop has multiple user
accounts set up on it: the installation may require you to register as the administrative user. If it does, the
Authenticate window will indicate that you should enter your Name and Password into the text fields that
are provided. Provide the administrative account information used to login to your computer not the
information you provided in order to register LoJack. Providing a user name and password that do
not have administrative privileges may prevent the installation from finishing. When you have entered
this information click the OK button.
18. The Installation Successful window indicates that the installation is complete and the LoJack software has
been successfully installed on the laptop. When you are ready to continue, click the Finish button.
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Macintosh Laptop
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19. The LoJack for Laptops Web site will load. Login to your account with the Email and Password that
were used to create your LoJack account.
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Macintosh Laptop
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20. The My Subscriptions window has information about your LoJack registration including:
a. Registration Code
b. Expire Date
c. Laptop Status (should show “protected” in green letters)
d. Computer Make and Model
e. Serial Number
f. Any Actions Required
CSSD recommends that you use the Print License button to print a copy of your license information.
Another feature you can use is the Test Call which lets you make a call from your computer to the
Computrace LoJack Monitoring Center. To begin a Test Call click the Test Call button and follow the
online instructions. You can click the Report a Theft button to report your laptop as missing or stolen.
When you are finished, click the Logout button in the upper right side of the Web browser window.
21. Close the browser and all open LoJack applications files. Drag the L4Linstall files that were placed on your
desktop to your Computer’s Trash.
Reporting a Lost or Stolen Laptop
If your Computrace LoJack for Laptops equipped computer is stolen, you will need to report it as soon as possible. It
is vital that you complete the following steps:
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1.
Within 7 days of the loss or theft, file a police report with the local law enforcement agency authorities
where the theft or loss occurred.
Examples –
If the loss or theft occurred on the University of Pittsburgh campus, file a report with the Campus
Police Department.
If the loss or theft occurred off campus, file a report with the local police department.
Be sure to obtain a copy of the police report and the police report case number.
2.
Contact the Computrace LoJack Recovery Team and report your computer as stolen. You will need to
provide the following:
a.
b.
c.
d.
3.
Your police report case number
Contact information (for example, name and address)
Computer specifications (for example, make and model)
Details about the theft or loss (for example, time and location)
The Recovery Team can be contacted in one of the following ways:
a.
Enter your Email address and Password at https://www.lojackforlaptops.com/customer/login.asp
and click the Login button.
File a report by clicking the Report a Theft button or tab on the My Subscriptions Web page.
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Macintosh Laptop
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The Report A Theft page lets you initiate a report to Computrace about a lost or stolen laptop.
Follow the online instructions and click the Continue button to begin a report.
b.
Contact Computrace by phone: 1-604-676-3644.
c.
Print a fax report from http://www.lojackforlaptops.com/pdf/TheftReport_Form.pdf. Fill it out and
fax it to: 1-604-608-3817.
Get Help
The Technology Help Desk at 412 624-HELP [4357] is available 24 hours a day, seven days a week to answer your
technology-related questions. Questions can also be submitted via the Web at technology.pitt.edu.
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