Licensing Guide
BES12
Version 12.1
Published: 2015-04-02
SWD-20150402115554403
Contents
Introduction..................................................................................................................... 5
About this guide................................................................................................................................................................5
What is BES12?.................................................................................................................................................................5
Key features of BES12............................................................................................................................................... 5
About licensing.................................................................................................................7
Steps to manage licenses..................................................................................................................................................7
How licensing works in BES12...........................................................................................................................................7
Determining what licenses you need................................................................................................................................. 8
Server licenses.......................................................................................................................................................... 8
SIM licenses.............................................................................................................................................................. 9
BlackBerry OS licenses for BES12............................................................................................................................10
License requirements for activation types........................................................................................................................10
Managing licenses for different devices........................................................................................................................... 12
Initial grace period for licenses........................................................................................................................................ 12
Updating perpetual licenses............................................................................................................................................13
Obtaining licenses.......................................................................................................... 14
Using myAccount........................................................................................................................................................... 14
Register and create an account................................................................................................................................15
Log in to myAccount................................................................................................................................................ 15
Preparing to manage licenses......................................................................................... 16
How BES12 stores and manages licenses........................................................................................................................16
Activating server licenses................................................................................................17
Prerequisites: Activating server licenses.......................................................................................................................... 17
Activate server licenses using a license activation ID........................................................................................................17
Activate server licenses using the host ID........................................................................................................................ 18
Activate server licenses using file-based activation.......................................................................................................... 19
Managing licenses for devices........................................................................................ 20
View license information................................................................................................................................................. 20
License expiration...........................................................................................................................................................20
Change the expiration warning period...................................................................................................................... 21
License compliance........................................................................................................................................................ 21
Grace period conditions...........................................................................................................................................22
Communicating with the licensing infrastructure............................................................................................................. 23
Change how often BES12 contacts the licensing infrastructure.................................................................................23
Synchronize data with the licensing infrastructure.................................................................................................... 23
Licensing status..............................................................................................................................................................23
Optimizing how licenses are used....................................................................................................................................25
Switching devices........................................................................................................................................................... 25
Switching a SIM license and a server license............................................................................................................ 25
Releasing server licenses................................................................................................................................................ 26
Release server licenses............................................................................................................................................27
Managing licenses for BlackBerry OS devices................................................................. 28
View information for BlackBerry OS licenses....................................................................................................................28
Add or delete a BlackBerry OS license key.......................................................................................................................28
Troubleshooting............................................................................................................. 30
The licenses could not be activated.................................................................................................................................30
The license response file could not be uploaded.............................................................................................................. 30
You or a user cannot activate a device............................................................................................................................. 31
Product documentation.................................................................................................. 32
Glossary......................................................................................................................... 34
Legal notice....................................................................................................................35
Introduction
Introduction
1
About this guide
BES12 helps you manage the devices in your organization. This guide explains how licensing works and describes how to
prepare, use, and manage your licenses.
This guide is intended for senior IT professionals who are responsible for setting up and deploying the product. Before using this
guide, senior IT professionals should install BES12 as described in the BES12 Installation Guide.
What is BES12?
BES12 is an EMM solution from BlackBerry. EMM solutions help you do the following:
•
Manage mobile devices for your organization to protect business information
•
Keep mobile workers connected with the information that they need
•
Provide administrators with efficient business tools
With BES12, you can manage the following device types:
•
BlackBerry 10
•
BlackBerry OS (version 5.0 to 7.1)
•
iOS
•
Android (including Samsung KNOX)
•
Windows Phone
You can manage these devices from a single, simplified UI with industry-leading security.
Key features of BES12
Feature
Description
Management of many types of devices
You can manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS,
Android, and Windows Phone devices.
5
Introduction
Feature
Description
Single, unified UI
You can view all devices in one place and access all management tasks in a
single, web-based UI. You can share administrative duties with multiple
administrators who can access the management console at the same time.
Trusted and secure experience
Device controls give you precise management of how devices connect to your
network, what capabilities are enabled, and what apps are available. Whether
the devices are owned by your organization or your users, you can protect your
organization's information.
Balance of work and personal needs
BlackBerry Balance and Secure Work Space technologies are designed to
make sure that personal information and work information are kept separate
and secure on devices. If the device is lost or the employee leaves the
organization, you can delete only work-related information or all information
from the device.
6
About licensing
About licensing
2
Licenses control the number of BlackBerry 10, iOS, Android, and Windows Phone devices that users can activate in a BES12
domain. A license is used when a device is activated. Different license types are available to support the devices and features
that you want to manage. A device uses only one type of license at a time.
If a BES12 domain supports BlackBerry OS (version 5.0 to 7.1) devices, BlackBerry OS licenses control the number of users
that can activate BlackBerry OS devices. A BlackBerry OS license is used when you enable BlackBerry OS device activation for
a user.
Steps to manage licenses
When you manage licenses, you perform the following actions:
Determine what licenses you need.
Obtain licenses.
Verify permissions to manage licenses.
If necessary, activate licenses.
Monitor licensing status.
How licensing works in BES12
You must obtain licenses to activate BlackBerry 10, iOS, Android, and Windows Phone devices in a BES12 domain. BES12
supports different licensing models, and you can use licenses from either or both models, depending on your organization's
requirements. Server and SIM licenses support the same devices and activation types.
7
About licensing
Licensing model
Description
Category
Server licenses
Licenses that you buy from BlackBerry or a
BlackBerry partner.
Trial (for evaluation purposes only)
Subscription
Perpetual (available only through specific
licensing offers and technical support
programs)
SIM licenses
Licenses that you buy from your service
provider as part of your existing plan.
—
If you upgrade from BES5 to BES12, you must use BlackBerry OS licenses for BES12 to support BlackBerry OS (version 5.0 to
7.1) devices in a BES12 domain.
Determining what licenses you need
To determine what licenses you need, consider the following:
•
The devices that you want to manage in BES12 (device type)
•
How much control you need over your organization's devices (activation type)
•
How you plan to buy licenses (server or SIM licenses)
•
If you upgrade from BES5 to BES12 (BlackBerry OS licenses)
For more information about activation types, visit docs.blackberry.com/BES12 to read the BES12 Administration Guide.
Server licenses
Licenses that you buy from BlackBerry or a BlackBerry partner are known as server licenses. Server and SIM licenses support
the same devices and activation types.
Note: You must activate server licenses before you can use them to activate devices.
Server license type
Devices
Activation types
Silver
BlackBerry 10
•
iOS, Android (including devices using •
KNOX MDM), and Windows Phone
8
Work and personal - Corporate
MDM controls
About licensing
Server license type
Devices
Activation types
Gold - BlackBerry
BlackBerry 10
•
Work and personal - Regulated
•
Work space only
•
Work and personal - Corporate
iOS and Android (including devices
using KNOX MDM)
•
Work and personal - full control
iOS and Android
•
Work and personal - user privacy
Gold - Secure Work Space
iOS, Android (including devices using •
KNOX MDM), and Windows Phone
MDM controls
Related information
License requirements for activation types, on page 10
SIM licenses
EMM SIM-Based Licensing is an alternative licensing model that allows you to buy licenses from your service provider instead of
from BlackBerry. This option allows you to pay for licenses as part of your existing plan with your service provider. Contact your
service provider for pricing and subscription information.
Licenses that you buy from your service provider are known as SIM licenses. Server and SIM licenses support the same devices
and activation types. To use SIM licenses, devices must have SIM cards that the service provider has provisioned accordingly.
When you activate a device, BES12 checks if an appropriate SIM license is available and if the device's SIM card is provisioned
for SIM licensing. If both conditions are satisfied, the device uses a SIM license. If not, the device uses a server license.
SIM license type
Devices
Activation types
Silver
BlackBerry 10
•
Gold
Work and personal - Corporate
iOS, Android (including devices using •
KNOX MDM), and Windows Phone
MDM controls
BlackBerry 10
•
Work and personal - Regulated
•
Work space only
•
Work and personal - Corporate
•
Work and personal - full control
iOS and Android (including devices
using KNOX MDM)
9
About licensing
SIM license type
Devices
Activation types
iOS and Android
•
iOS, Android (including devices using •
KNOX MDM), and Windows Phone
Work and personal - user privacy
MDM controls
Note that a Gold SIM license can be used for a BlackBerry 10, iOS, Android, or Windows Phone device. If a Gold SIM license is
used for a BlackBerry 10 device, it is listed as a Gold - BlackBerry SIM license on the Licensing summary page in the
management console. If a Gold SIM license is used for an iOS, Android, or Windows Phone device, it is listed as a Gold - Secure
Work Space SIM license on the Licensing summary page.
If a user's device is using a Gold SIM license, in the user's device details, the Licensing information section lists both Gold BlackBerry and Gold - Secure Work Space. This section indicates whether the Gold SIM license is being used as a Gold BlackBerry license or Gold - Secure Work Space license.
Related information
License requirements for activation types, on page 10
BlackBerry OS licenses for BES12
If you upgrade from BES5 to BES12, you must replace your existing BES5 CAL keys with BlackBerry OS licenses for BES12.
BES5 CAL keys are not valid in a BES12 domain. You must use BlackBerry OS licenses to support BlackBerry OS (version 5.0 to
7.1) devices in a BES12 domain.
When you obtain BlackBerry OS licenses, you receive a key that you must enter in the BlackBerry OS Settings in the
management console to make the licenses available for use. If you have perpetual BES5 CAL keys, you must replace them with
perpetual BlackBerry OS licenses. If you have subscription BES5 CAL keys, you must replace them with subscription BlackBerry
OS licenses.
A BlackBerry OS license is used when you enable BlackBerry OS device activation for a user. Each user can activate one
BlackBerry OS device.
License requirements for activation types
The following table lists the required license for each activation type. BES12 checks for available licenses in the order listed. For
example, if you activate a BlackBerry 10 device with the "Work and personal - Corporate" activation type, and the domain has
Silver and Gold - BlackBerry server licenses available, the device uses a Silver license.
If you want to check what type of license a device is using, see the user's device details in the management console.
10
About licensing
Activation type
Devices
Description
Required license
Work and personal Corporate
BlackBerry 10
Devices have a personal space and a
work space. Administrators have
control of the work space only.
One of the following:
Work and personal Regulated
Work space only
MDM controls
Work and personal full control
Work and personal user privacy
BlackBerry 10
BlackBerry 10
iOS, Android
(including devices
using KNOX
MDM), and
Windows Phone
Silver SIM license
2.
Gold SIM license
3.
Silver server license
4.
Gold - BlackBerry server license
Devices have a personal space and a
work space. Administrators have
control of both spaces.
One of the following:
Devices have a work space only.
Administrators have full control of
devices.
One of the following:
A separate work space is not installed
on devices. Administrators have basic
device management controls.
One of the following:
iOS and Android
A separate work space is created on
(including devices devices. Administrators have full
using KNOX MDM) control of devices.
iOS and Android
1.
1.
Gold SIM license
2.
Gold - BlackBerry server license
1.
Gold SIM license
2.
Gold - BlackBerry server license
1.
Silver SIM license
2.
Gold SIM license
3.
Silver server license
4.
Gold - Secure Work Space server
license
One of the following:
1.
Gold SIM license
2.
Gold - Secure Work Space server
license
A separate work space is created on
One of the following:
devices. Administrators have control of
1. Gold SIM license
the work space only.
2. Gold - Secure Work Space server
license
Related information
Server licenses, on page 8
SIM licenses, on page 9
11
About licensing
Managing licenses for different devices
A BES12 domain can support the following devices:
Devices
How licenses work
Licensing process
BlackBerry 10
Server and SIM licenses control the number of
devices that users can activate. Different license
types are available to support the devices and
features that you want to manage.
1.
Obtain licenses.
2.
If necessary, activate licenses.
3.
Manage licenses using the BES12
management console and the myAccount
website.
BlackBerry OS licenses control the number of
users that can activate BlackBerry OS devices.
1.
After you upgrade from BES5 to BES12,
obtain BlackBerry OS licenses for BES12.
2.
Add BlackBerry OS license keys.
3.
Delete BES5 CAL keys.
4.
Manage BlackBerry OS licenses using the
BlackBerry OS Settings in the BES12
management console.
iOS
Android
Windows Phone
BlackBerry OS (version
5.0 to 7.1)
A user can have any combination of devices. For example, if a user has both a BlackBerry OS device and an iOS device, the user
account uses a BlackBerry OS license for the BlackBerry OS device and an appropriate server or SIM license for the iOS device,
based on the activation type.
Related information
Obtaining licenses, on page 14
Activating server licenses, on page 17
Managing licenses for BlackBerry OS devices, on page 28
Initial grace period for licenses
After you install BES12, the Licensing summary page indicates that no licenses are available. You must obtain and activate
server licenses, or obtain SIM licenses.
If you activate a device when no licenses are available, BES12 starts a grace period (the Licensing summary page indicates the
duration of the grace period, for example, 15 days). During this grace period, you can activate devices. When the grace period is
over, the domain is out of compliance because the number of activated devices is greater than the number of valid licenses (for
example, 3 devices are activated but no licenses are available). Activated devices continue to work as expected, but you cannot
activate new devices or reactivate existing devices.
12
About licensing
To make the domain compliant, obtain and activate server licenses or obtain SIM licenses. The number of valid licenses must
be greater than the number of activated devices.
For example, you install BES12, and before you activate the 100 Gold - BlackBerry server licenses you've purchased, you
decide to activate a few BlackBerry 10 devices for testing. When you activate the first device, BES12 starts the 15-day grace
period. During the grace period, you activate two more devices. The grace period ends. BES12 is out of compliance because 3
devices are activated but no licenses are available. You then activate 100 Gold - BlackBerry server licenses. BES12 assigns 3 of
the licenses to the activated devices, and 97 licenses are now available for use.
Related information
License compliance, on page 21
Updating perpetual licenses
Perpetual licenses are valid only for the version of BES12 for which they are issued. If a BES12 domain includes perpetual
licenses that are covered by BlackBerry Software Assurance, which is included with technical support contracts, you must
update the licenses to the latest version that BES12 supports.
To update perpetual licenses, you can log in to myAccount and navigate to the Account Support > Software Assurance section
to use the Software Assurance license update tool. After you update the required licenses, you must copy the new activation IDs
and activate the licenses in BES12. It is recommended that you perform these actions before you upgrade BES12. For more
information, visit www.blackberry.com/go/kbhelp to read KB36805.
If you do not update perpetual licenses before you upgrade BES12 or the licenses are not covered by BlackBerry Software
Assurance, the Licensing summary page in the management console displays the following message after you upgrade BES12:
•
Unsupported license versions were found.
If appropriate subscription licenses are available, BES12 assigns them to activated devices. If no appropriate licenses are
available, BES12 starts a grace period to give you time to obtain and activate subscription licenses or valid perpetual licenses.
13
Obtaining licenses
Obtaining licenses
3
After you determine what licenses you need, you must obtain licenses.
Licenses
Purchasing process
Server licenses
1.
Buy licenses from the BlackBerry Enterprise Store or a BlackBerry partner.
BlackBerry OS licenses
2.
Register and create an account for the myAccount website. If you buy licenses
directly from the BlackBerry Enterprise Store, you register and create an
account during the purchasing process.
3.
Log in to myAccount to obtain the licenses activation IDs and BlackBerry OS
license keys.
1.
Contact your service provider.
SIM licenses
BES12 uses licenses that are new for the BES12 product. If you have valid licenses for earlier products (for example, BES5 or
BES10), you may be able to claim licenses for BES12. The number and types of licenses that you can claim depend on current
licensing offers and your level of technical support. To view the promotions that you are eligible for, log in to myAccount and
check the Account Support > Software Assurance section. For more information about license migration programs and
qualifying software, visit www.blackberry.com/migrationplanning. For more information about technical support programs, visit
www.blackberry.com/btss.
Related information
Server licenses, on page 8
SIM licenses, on page 9
BlackBerry OS licenses for BES12, on page 10
Using myAccount
myAccount is the website that you use to track the server licenses that you buy from BlackBerry (the BlackBerry Enterprise
Store) or a BlackBerry partner. After you register and create an account for the myAccount website, you can:
•
View your organization's licenses and history of purchases
•
Obtain license activation IDs that you can use to activate licenses
•
Activate licenses using a host ID or file-based activation
•
Check the licensing promotions that you are eligible for
•
Manage users on the account
•
Manage support agreements
14
Obtaining licenses
myAccount replaces the BlackBerry Account Center. If you already have a BlackBerry Account Center account, you can use
those credentials to log in to myAccount.
To view videos that demonstrate how to register with myAccount and obtain license activation IDs, see the BES12 Licensing
videos.
Register and create an account
Before you can log in to myAccount, you must register and create an account. myAccount replaces the BlackBerry Account
Center. If you already have a BlackBerry Account Center account, you can use those credentials to log in to myAccount. Your
organization should create and maintain a single account (one email address) to manage all license purchases.
If you buy licenses directly from the BlackBerry Enterprise Store, you register and create an account during the purchasing
process.
1.
In a browser, visit the BlackBerry Enterprise Store.
2.
Click Register.
3.
Enter the requested information. Click Continue.
4.
Follow the instructions on the screen to verify your company information.
5.
Click Create Account.
6.
You receive a confirmation email at the email address you specified. In the confirmation email, click the activation link.
7.
Type and confirm a password. Click Activate.
Log in to myAccount
1.
In a browser, visit www.myblackberry.com (or visit www.blackberry.com, and on the Enterprise menu, click Sign-in).
2.
Click Sign in.
3.
In the Username field, type the email address you used to register your account.
4.
In the Password field, type the password you used when you activated your account.
5.
Click Sign In.
15
Preparing to manage licenses
Preparing to manage licenses
4
To manage server, SIM, and BlackBerry OS licenses in BES12, the administrator account that you use must be assigned a role
with the following permissions:
•
View licensing summary
•
Manage subscriptions
•
Edit licensing settings
You can use the administrator account that you used to log in to BES12 for the first time (Security Administrator role), or you
can create an administrator by assigning a role to a user account.
The preconfigured roles in BES12 have different licensing permissions turned on by default. For more information about setting
up administrators, visit docs.blackberry.com/BES12 to read the BES12 Administration Guide.
Role
Licensing permissions
Security Administrator
All licensing permissions
Enterprise Administrator
All licensing permissions
Senior HelpDesk
View licensing summary
Junior HelpDesk
No licensing permissions
How BES12 stores and manages licenses
When you install BES12, you install the BES12 Core component. The BES12 Core manages the use of server licenses in a
BES12 domain.
If the domain includes more than one BES12 instance, any instance of the BES12 Core can manage licensing data, and
licensing data is load balanced as necessary across the available instances.
When you activate server licenses, you register the SRP ID of the BES12 domain with the licensing infrastructure (this is the
same SRP ID that you specified when you logged in to the management console for the first time). This is a change from BES10,
which registered a MAC address with the licensing infrastructure.
The BES12 Core stores the activated server licenses that devices can use. The BES12 Core does not manage BlackBerry OS
licenses. These licenses are managed by the BES12 components that manage BlackBerry OS devices.
16
Activating server licenses
Activating server licenses
5
You must activate server licenses before you can use them to activate devices. You can use any of the following licensing
activation methods:
Method
Description
Tools to use
License activation ID
Activate all available licenses associated with
a license activation ID in a single domain.
•
BES12 management console
Host ID
Distribute the licenses associated with a
•
license activation ID across multiple domains.
•
BES12 management console
Use a license challenge file and license
•
response file to activate licenses manually in a
•
single domain (for example, to activate many
license activation IDs or if BES12 does not
have access to the Internet).
BES12 management console
File-based activation
myAccount website
myAccount website
Prerequisites: Activating server licenses
•
The management console must be running.
•
The BES12 Core must be running.
•
The BES12 Core must be able to connect to the licensing infrastructure (license.blackberry.com) over port 3101
(TCP). Configure your organization's firewall to allow outbound and inbound connections over port 3101. For more
information about outbound port requirements, visit docs.blackberry.com/BES12 to read the BES12 Configuration
Guide.
Activate server licenses using a license
activation ID
When you obtain server licenses, you receive activation IDs that you use to activate the licenses. Each activation ID is associated
with a license type and a certain number of licenses.
Before you begin:
17
Activating server licenses
•
Verify that the administrator account that you want to use has a role with the required permissions.
•
Log in to myAccount and copy the activation IDs for the licenses. Each ID uses the format xxxxxx-xxxxxx-xxxxxx-xxxxxxxxxxxx, where each x is a letter or number.
1.
On the menu bar, click Settings.
2.
In the left pane, expand Licensing.
3.
Click Licensing summary.
4.
Click Activate licenses.
5.
In the License activation ID field, paste an activation ID.
6.
Click Activate.
7.
Repeat steps 4 to 6 for each activation ID that you want to assign to the domain.
Related information
Preparing to manage licenses, on page 16
Activate server licenses using the host ID
Before you begin: Verify that the administrator account that you want to use has a role with the required permissions.
1.
On the menu bar, click Settings.
2.
In the left pane, expand Licensing.
3.
Click Licensing summary.
4.
Click Activate licenses.
5.
In the Licensing activation method drop-down list, click Host ID.
6.
Copy the host ID.
7.
Click Connect to log in to myAccount and navigate to the Account Support > Advanced License Management section.
8.
Click Manage Devices. On the Servers tab, click Register Server and use the host ID that you copied to register the BES12
domain.
9.
Specify the number of licenses to assign to the domain.
Related information
Preparing to manage licenses, on page 16
18
Activating server licenses
Activate server licenses using file-based
activation
Before you begin:
•
Verify that the administrator account that you want to use has a role with the required permissions.
•
During this process, you must use a computer with access to the Internet to log in to myAccount. This can be a
different computer than the one that hosts the management console.
1.
On the menu bar, click Settings.
2.
In the left pane, expand Licensing.
3.
Click Licensing summary.
4.
Click Activate licenses.
5.
In the Licensing activation method drop-down list, click File-based activation.
6.
Click Generate. Save the license challenge file to a location that you can access when you log in to myAccount (you might
use a different computer to access the Internet).
7.
From a computer with Internet access, in a browser, visit www.myblackberry.com to log in to myAccount and navigate to
the Account Support > Advanced License Management section.
8.
Click Manage Devices. On the Servers tab, click Generate License and follow the instructions to upload the license
challenge file.
9.
Download the license response file. Save the file to a location that you can access from the computer that hosts the
management console.
10. In the management console, in the Activate licenses window, click Browse and select the license response file (.bin).
11. Click Submit.
Related information
Preparing to manage licenses, on page 16
19
Managing licenses for devices
Managing licenses for devices
6
You can use the Licensing summary page in the management console to:
•
View license information for each license type
•
Monitor licensing status and review warnings or errors
•
Identify and correct license compliance issues
View license information
You can view license information for a BES12 domain on the Licensing summary page. After you create user accounts and
activate devices, you can view license information for an activated device on the appropriate device tab for a user account.
1.
On the menu bar, click Settings.
2.
In the left pane, expand Licensing.
3.
Click Licensing summary to view the following license information:
4.
•
SIM licenses: For each license type, the number of licenses in use.
•
Server licenses: For each license type, the total number of licenses, the number of available licenses, the
number of licenses in use, and the license expiration dates.
•
Using Silver features: The number of activated devices that are using Gold - BlackBerry or Gold - Secure Work
Space licenses because no Silver SIM or server licenses are available.
To view additional information about the server licenses that you purchased, click Manage subscriptions to log in to
myAccount and navigate to the Account Support > Licenses section.
License expiration
A BES12 domain can have a combination of trial, subscription, and perpetual licenses. The license category determines how
long a license is valid and no category takes precedence over another. When you activate server licenses, BES12 adds them to
the pool of licenses and uses them as necessary.
The Licensing summary page indicates when trial and subscription licenses expire. When licenses expire, BES12 checks for
available licenses. If valid licenses are available, BES12 assigns them to devices to replace expired licenses. If BES12 checks a
license type and determines that the number of activated devices is greater than the number of valid licenses, usage is
exceeded for that license type.
20
Managing licenses for devices
BES12 does not track the expiration of SIM licenses. SIM licenses are valid as long as you maintain the subscription with your
service provider.
Category
Description
Trial
Trial licenses are used to evaluate BES12 and are valid for a trial period (for
example, 60 days).
Subscription
Subscription licenses are valid for a subscription period (for example, an annual
subscription).
Perpetual
Perpetual licenses do not expire.
Related information
License compliance, on page 21
Change the expiration warning period
On the Licensing summary page, the licensing status displays a warning to notify you that subscription licenses will expire soon.
You can change the expiration warning period to customize when the warning appears. By default, the warning appears 28 days
before subscription licenses expire.
1.
On the menu bar, click Settings.
2.
In the left pane, expand Licensing.
3.
Click Licensing settings.
4.
In the License expiration warning drop-down list, click the appropriate warning period.
5.
Click Save.
License compliance
For each license type, an "Exceeded total licenses" message appears if the number of activated devices is greater than the
number of valid licenses. Usage can be exceeded for a license type if:
•
You allow users to activate a number of devices that exceeds the number of valid licenses
•
Licenses are in use and they expire
•
You release licenses from the domain while they are in use
For example, 100 Silver server licenses are in use and 50 of them expire. Usage is exceeded for Silver licenses because 100
devices are activated but only 50 have valid licenses.
21
Managing licenses for devices
When usage is exceeded, BES12 starts a grace period. The Licensing summary page indicates the length of the grace period,
for example, 15 days. During the grace period, you can continue to activate and reactivate devices using that license type. If the
grace period ends and you did not correct the issue, that license type goes out of compliance.
When a license type is out of compliance:
•
You cannot activate or reactivate devices using server licenses or SIM licenses of that license type. For example: Silver
licenses are out of compliance because some Silver server licenses expired. The domain still has Silver SIM licenses
available. The Silver SIM licenses cannot be used to activate devices.
•
Devices activated with that license type continue to work as expected, but cannot be reactivated.
•
If other license types are available, and are in compliance, those license types can still be used to activate or
reactivate devices.
•
As long as a license type is out of compliance, a grace period cannot begin for any other license type. If usage is
exceeded for another license type, that license type goes out of compliance immediately.
To make the license type compliant, obtain enough licenses so that the number of valid licenses is greater than the number of
activated devices.
For example, the Silver license type is out of compliance because 100 devices are activated using Silver server licenses, but
only 50 have valid licenses. You activate 70 new Silver server licenses. BES12 assigns 50 of the new licenses to the devices with
expired licenses, and 20 of the new licenses are available for use. The license type is compliant because 100 devices are
activated and there is a total of 120 valid licenses.
Grace period conditions
Note the following conditions of the grace period:
•
BES12 allows only one grace period at a time. If a grace period starts for one license type and usage is exceeded for a
different license type, both license types use the same grace period. For example, a 15-day grace period begins for
Silver licenses, and two days later usage is exceeded for Gold - Secure Work Space licenses. Both the Silver and Gold Secure Work Space licenses have 13 days remaining in the grace period.
•
If a grace period ends and a license type is out of compliance, BES12 does not allow a grace period to start for other
license types until you correct the compliance issue. For example, the grace period ends for Silver licenses, and one
week later usage is exceeded for Gold - Secure Work Space licenses. BES12 does not start a grace period for the Gold
- Secure Work Space licenses; the licenses go out of compliance immediately. BES12 does not allow another grace
period until you correct the compliance issues for the Silver and Gold - Secure Work Space licenses.
•
The duration of the grace period is based on a 24-hour clock. For example, if a 15-day grace period starts at 3pm on
July 11, it ends at 3pm on July 26.
22
Managing licenses for devices
Communicating with the licensing infrastructure
BES12 contacts the licensing infrastructure at a regular interval to synchronize licensing data and retrieve the server licenses
that are assigned to the domain. Contact with the licensing infrastructure also enables the use of SIM licenses in the domain. By
default, BES12 contacts the licensing infrastructure once a day.
You can view the last contact time with the licensing infrastructure on the Licensing settings page.
Change how often BES12 contacts the licensing infrastructure
You can change how often BES12 contacts the licensing infrastructure to synchronize licensing data and retrieve the server
licenses that are assigned to the domain. If you select the manual option, you can start the synchronization process manually.
1.
On the menu bar, click Settings.
2.
In the left pane, expand Licensing.
3.
Click Licensing settings.
4.
In the Polling interval drop-down list, click the appropriate polling interval.
5.
Click Save.
Synchronize data with the licensing infrastructure
If you do not want to wait for BES12 to contact the licensing infrastructure at the set interval, you can start the synchronization
process manually. For example, if you buy additional licenses, you can start the polling process immediately to synchronize
licensing data.
1.
On the menu bar, click Settings.
2.
In the left pane, expand Licensing.
3.
Click Licensing summary.
4.
Click Synchronize licenses.
Licensing status
If a licensing issue requires your attention, the Licensing section in the left pane displays a warning or error icon. If more than
one issue exists, the icon for the most serious issue appears. On the Licensing summary page, you can monitor licensing status
and review warnings or errors.
23
Managing licenses for devices
Message
Icon
Licensing infrastructure
Description
A connection to the licensing infrastructure is available.
OK
Licensing infrastructure Unable to connect
Error
Licensing status
BES12 could not contact the licensing infrastructure. You cannot
synchronize licensing data with the licensing infrastructure and you cannot
activate server licenses using a license activation ID or host ID.
There are no licensing issues that require your attention.
OK
Licensing status - Unavailable
Warning
Licensing status - No licenses
activated
SIM license status Synchronization in progress
No server licenses exist in the domain.
Warning
Warning
Trial status - Expires in x days
Warning
Trial status - Next trial expires
in x days
Licensing status - Expiration
date for one or more licenses is
approaching
Licensing status - Grace period
expires in x days
Licensing status - Grace period
has expired
The licensing status is unavailable. Verify that the BES12 services are
running.
Warning
Warning
Warning
Error
BES12 is synchronizing data for your organization's SIM licenses. If the
domain includes a large number of devices, this message may appear for a
long time, regardless of the number of SIM licenses in use. For example, in a
domain with 150,000 devices, this message may appear for up to 24 hours.
If the domain includes trial licenses for a single trial period, the trial status
indicates the number of days that remain until the trial period ends.
If the domain includes trial licenses for multiple trial periods, the trial status
indicates the number of days that remain until the first trial period ends. You
can view expiration details in the License information table.
Subscription licenses will expire soon. You can view expiration details in the
License information table.
Usage is exceeded for a license type and BES12 starts a grace period to give
you time to correct the issue. The licensing status indicates the number of
days that remain until the grace period ends.
The grace period for a license type has ended and the license type is out of
compliance. To make the license type compliant, obtain enough licenses so
that the number of valid licenses is greater than the number of activated
devices.
24
Managing licenses for devices
Optimizing how licenses are used
BES12 checks the domain's available server licenses when:
•
You activate server licenses
•
You or a user activates or reactivates a device
•
You view the Licensing summary page
•
BES12 synchronizes data with the licensing infrastructure
When any of these actions occur, BES12 checks which server licenses are available and which are in use, and tries to optimize
license usage. For example, if a user activates an iOS device with the "MDM controls" activation type, the device can use a Gold
- Secure Work Space license if a Silver license is not available. If a Silver license becomes available at a later date (for example,
you activate more licenses), when you perform any of the actions above, BES12 assigns a Silver license to the iOS device. The
Gold - Secure Work Space license becomes available. If you want to check what type of license a device is using, see the user's
device details in the management console.
When you update or replace a user's activation profile, the changes do not apply until the user reactivates their devices or
activates new devices. The licenses used by the devices may change, depending on the activation type that is applied.
In specific scenarios, BES12 can also change the usage of SIM licenses.
Related information
Switching a SIM license and a server license, on page 25
Switching devices
To switch to a different BlackBerry 10 device, you or a user can select the replace device option during activation, or use the
replace device option in BES12 Self-Service.
If you choose the same or lower feature level for the replacement device (for example, you change the activation type from
"Work and personal - Regulated" to "Work and personal - Corporate"), the device can use the same license and BES12 does not
need to check for available licenses. If you choose a higher feature level, it is considered a new activation. BES12 checks if the
appropriate server license is available.
If you or a user activates a new iOS, Android, or Windows Phone device, it is considered a new activation. The licensing server
checks if the appropriate server license is available.
Switching a SIM license and a server license
If you want to switch a device from using a SIM license to a server license, or a server license to a SIM license, the service
provider must change the provisioning of the device's SIM card as necessary, and you must reactivate the device.
25
Managing licenses for devices
The following table describes how BES12 handles various license switch scenarios, including some exceptions to the rule
above:
Scenario
Outcome
1) The user removes their SIM card and
replaces it with a different SIM card for
temporary use while the device is
roaming.
The SIM license remains assigned to the device, even if the temporary SIM card is
not provisioned for SIM licensing. If the user’s SIM card is inserted in another
activated device, scenario 2 applies.
2) The user removes the SIM card from
one device and inserts it in a second
device. Both devices are already
activated.
The SIM license is assigned to the second device and BES12 assigns the
appropriate server license to the first device.
3) The user removes the SIM card from
an activated device and inserts it in a
device that is not activated on BES12.
The SIM license remains assigned to the activated device.
4) A device’s SIM license is no longer
valid because you ended the
subscription with the service provider.
BES12 checks for a valid SIM license that the device can use. If none are available,
BES12 replaces the SIM license with an appropriate server license.
The behavior of a user’s activated device is not affected in any of these scenarios. If the device has an Internet connection
available through a service provider or Wi-Fi network, any of these scenarios may apply.
In any of these scenarios, BES12 must have available server licenses to replace SIM licenses. If not, usage may be exceeded for
some license types.
Related information
License compliance, on page 21
Releasing server licenses
You can use myAccount to remove a specific number of server licenses from a domain. You may want to do this if you have
available licenses that you want to activate in a different domain.
For example, in domain A you activate 1000 Silver server licenses. After a month, 800 of the licenses are in use and 200 are
available. You decide that you want to transfer 100 of the available licenses to domain B. In myAccount, you release 100 Silver
server licenses from domain A. You then activate these 100 licenses in domain B.
Make sure that you do not release more than the available number of server licenses. If you do, BES12 releases licenses that are
currently in use, which can result in a compliance issue.
You cannot use myAccount to release SIM licenses, as they are managed by your service provider.
26
Managing licenses for devices
Release server licenses
1.
In a browser, visit www.myblackberry.com to log in to myAccount.
2.
In the Account Support section, click Advanced License Management.
3.
Click Manage Devices.
4.
On the Servers tab, click the Device ID (SRP ID) for the domain that you want to release licenses from.
5.
Scroll down to the Add-Ons section.
6.
For the appropriate activation IDs, in the Requested Copies field, type the number of licenses that you want to keep
assigned to the domain.
7.
Click Save.
In the Add-Ons section, the Copies Left field displays the number of licenses that you released for each activation ID assigned
to the domain.
After you finish:
•
In the management console for the domain that you released licenses from, start the synchronization process.
•
Activate the licenses in a different domain.
Related information
Synchronize data with the licensing infrastructure, on page 23
Activating server licenses, on page 17
27
Managing licenses for BlackBerry OS devices
Managing licenses for BlackBerry OS
devices
7
After you upgrade from BES5 to BES12, you must replace your existing BES5 CAL keys with BlackBerry OS licenses for BES12.
BES5 CAL keys are not valid in a BES12 domain.
Note: After you add BlackBerry OS license keys, delete any BES5 CAL keys. Do not delete BES5 CAL keys before you add
BlackBerry OS license keys. If you do, the BES12 components that manage BlackBerry OS devices will stop responding.
You can use the BlackBerry OS Settings in the management console to:
•
View information for BlackBerry OS licenses
•
Add or delete a BlackBerry OS license key
View information for BlackBerry OS licenses
1.
On the menu bar, click BlackBerry OS Settings.
2.
On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
3.
Click BlackBerry Administration Service.
4.
In the BlackBerry OS license key for BES12 section, click
subscription expiry date.
5.
In the BES12 - BlackBerry OS license key for BES12 summary section, you can view the total number of BlackBerry OS
licenses, the number of licenses in use, and the number of available licenses.
beside a license key to view information such as
Add or delete a BlackBerry OS license key
You must replace BlackBerry OS licenses before they expire. If all available BlackBerry OS licenses expire, the BES12
components that manage BlackBerry OS devices stop responding. To start the components again, you must obtain and enter a
valid BlackBerry OS license key.
1.
On the menu bar, click BlackBerry OS Settings.
2.
On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
3.
Click BlackBerry Administration Service.
4.
Click Edit component.
28
Managing licenses for BlackBerry OS devices
5.
6.
In the BlackBerry OS license key for BES12 section, perform any of the following actions:
•
To add a license key, type the key and click
•
To delete a license key, click
.
.
Click Save all.
29
Troubleshooting
Troubleshooting
8
If you are unable to resolve an issue after troubleshooting, check for error messages in the CORE log files (<drive>:\Program
Files\BlackBerry\BES\Logs\<date>).
The licenses could not be activated
In the management console, this error message might appear when you try to activate server licenses using a license activation
ID.
Possible cause
Possible solution
The license activation ID is invalid.
Verify the license activation ID that you specified. It must be in the format xxxxxxxxxxxx-xxxxxx-xxxxxx-xxxxxx, where each x is a letter or number, and there cannot
be any spaces at the end of the ID.
There is no connection to the licensing
infrastructure.
Verify that your organization's firewall allows outbound connections over port 3101
(TCP) to the licensing infrastructure (license.blackberry.com). If BES12 does not
have access to the Internet, you can use the file-based activation method to
activate server licenses.
The BES12 Core is not running.
In the Windows Services, verify that the BES12 - BES12 Core service is running. If
necessary, restart the service.
The license activation ID is linked to
another BES12 domain.
In myAccount, verify your organization's license activation IDs and the host IDs that
they are linked to. If necessary, release server licenses.
The license response file could not be uploaded
This error message appears when you try to activate licenses using file-based activation and you cannot successfully upload the
license response file.
Possible cause
The host ID (SRP ID) in the license response file does not match the host ID of the BES12 domain.
Possible solution
Perform one of the following actions:
30
Troubleshooting
•
If you have more than one license response file, select the .bin file that contains the host ID of the BES12 domain. To
verify the host ID, select the host ID activation method.
•
To generate a new license challenge file and obtain a new license response file, repeat the steps for file-based
activation.
You or a user cannot activate a device
Possible cause
Possible solution
The BES12 services are not running.
In the Windows Services, verify that all BES12 services are running.
Server licenses are not available.
In the management console, perform the following actions:
•
Verify that server licenses are available to support the device and features that
you want to activate.
•
If necessary, activate server licenses.
31
Product documentation
Product documentation
9
Category
Resource
Description
Overview
BES12 Product Overview
•
Introduction to BES12 and its features
•
Finding your way through the documentation
•
Architecture
BES12 Architecture and Data
Flow Reference Guide
•
Descriptions of BES12 components
•
Descriptions of activation and other data flows, such as
configuration updates and email, for different types of
devices
BES12 Release Notes
•
Descriptions of known issues and potential workarounds
BlackBerry Collaboration Service
Release Notes
•
Descriptions of known issues and potential workarounds
BES12 Planning Guide
•
System requirements
•
Planning BES12 deployment for an installation or an upgrade
from BES5 or BES10
BES12 Installation Guide
•
Installation instructions
BES12 Upgrade Guide
•
Upgrade instructions
BlackBerry Collaboration Service
Installation and Administration
Guide
•
System requirements
•
Installation instructions
•
Basic administration of BlackBerry Collaboration Service
instances
•
Description of BlackBerry Collaboration Service components
•
Architecture
•
Descriptions of different types of licenses
•
Instructions for activating and managing licenses
Release notes
Installation and
upgrade
Installation and
administration
Configuration
BES12 Licensing Guide
32
Product documentation
Category
Administration
Security
Resource
Description
BES12 Configuration Guide
•
Instructions for how to configure server components before
you start administering users and their devices
•
Instructions for migrating BES10 data from an existing BES10
database
•
Basic and advanced administration for all supported device
types, including BlackBerry 10 devices, iOS devices, Android
devices, Windows Phone devices and BlackBerry OS (version
5.0 to 7.1) and earlier devices
•
Instructions for creating user accounts, groups, roles, and
administrator accounts
•
Instructions for activating devices
•
Instructions for creating and assigning IT policies and profiles
•
Instructions for managing apps on devices
•
Descriptions of profile settings
BES12 Policy Reference
Spreadsheet
•
Descriptions of IT policy rules for BlackBerry 10 devices, iOS
devices, Android devices, Windows Phone devices and
BlackBerry OS (version 5.0 to 7.1) and earlier devices
BES12 Security Guide for
BlackBerry
•
Description of the security maintained by BES12, the
BlackBerry Infrastructure, and BlackBerry 10 devices to
protect data and connections
•
Description of the BlackBerry 10 OS
•
Description of how work data is protected on BlackBerry 10
devices when you use BES12
•
Description of the security maintained by BES12, the
BlackBerry Infrastructure, and iOS, Android, and Windows
Phone devices activated on BES12 to protect data at rest and
in transit
•
Description of how work space apps are protected on work
space-enabled devices when you use BES12
BES12 Administration Guide
BES12 Security Guide for iOS,
Android, and Windows Phone
33
Glossary
Glossary
10
BES5
BlackBerry Enterprise Server 5
BES10
BlackBerry Enterprise Service 10
BES12
BlackBerry Enterprise Service 12
BES12 instance
BES12 instance refers to all BES12 components installed on one computer except the BlackBerry
Router, which is an optional component that is installed separately. A BES12 instance is sometimes
referred to as a "unit of scale."
CAL
Client Access License
EMM
Enterprise Mobility Management
MDM
mobile device management
SIM
Subscriber Identity Module
SRP ID
The SRP ID is a unique identifier that an EMM solution from BlackBerry uses to identify itself to the
BlackBerry Infrastructure during SRP authentication.
TCP
Transmission Control Protocol
34
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