TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY
Your use of this site is expressly conditioned on your acceptance of the following terms and conditions.
1.
CONTRACT: Please read these booking conditions carefully
as they, together with the specific information about your
confirmed accommodation, form the basis of your contract
with [ Homa Turkey ] trading as www.homaturkey.com
Some rooms may be provided with en-suite facilities but this is
not guaranteed.
Hotel properties will usually be of a size to support higher
staffing levels and with a greater quality and range of facilities.
Reception and public areas will be more spacious. All bedrooms
should come with en-suite facilities and room service may be
available.
At this level there should be a noticeable difference in the
degree of quality in the furnishings, décor and equipment.
Bedrooms are usually more spacious than those found in lower
starred properties. Services such as porter age, 24-hour room
service, laundry and dry cleaning may be available.
These properties should provide spacious and luxurious
accommodation throughout the hotel.
Flawless attention to the guest's requirements should be
provided.
PRICES: We reserve the right to alter any of our advertised
accommodation prices. You will be advised of the current price
of the accommodation that you wish to book before your
contract is confirmed.
2.
3.
The currency for each item booked will be that displayed on the
hotel availability search page. All hotel rates are inclusive of local
taxes, service charge and, at least, continental breakfast where
breakfast is included and unless stated otherwise at the time of
booking. From time to time exceptions do apply and these will
be notified in the form of a flyer, booking confirmation and/or
our terms and conditions. Most of our hotel rates are inclusive of
local taxes but some government authorities now levy a tourist
tax, which must be paid by each guest on departure.
Hotel Facilities:
You acknowledge that the availability of the facilities and
features listed for each hotel are under the direct control of the
hotel and as such Homa Turkey cannot be held responsible if
those facilities or features are not made available to you during
the period of your stay. If a facility or feature is of particular impor
tance to you, then you should check with Homa Turkey or the
hotel that this facility or feature will be available during your dates
of stay. Please note that, in particular, swimming pools (especially
open-air ones which may be affected by weather conditions) and
air conditioning are only available seasonally and it is your
responsibility to check whether these facilities will be available
during your stay. The client acknowledges that the inclusion in
the hotel's facilities of car parking means that a provision is
made by the hotel for car parking. The client acknowledges that
the availability and cost of the car parking is determined by the
individual hotel. It is the responsibility of the Client to check the
availability and cost of the car parking provided by each hotel.
The contact details of each hotel which may be booked via this
website are set out in this web site. Please note that the hotel
pictures on this website are for information only.
Actual rooms may differ in size and content from those shown.
The room types used by Homa Turkey are as follows;
• Twin room: Contains two single beds in the same room.
Suitable for two people.
• Double room: Contains one double bed.
Suitable for two people.
• Single room: Contains one single bed. Suitable for one person.
• Triple room: Contains twin or double bed/s + extra bed, or two
double beds.
Most hotels do not have one full size bed for each guest in their
triple rooms.
• Twin room for sole use: Contains two single beds or one double
bed in the same room, to be occupied by one person.
• Quad room: Contains two double beds or four beds in a room
suitable for accommodating four adults.
• Twin/Double/Triple + child room: These room types will provide
an extra bed suitable for a child aged between 2-11 years,
however some hotels may allow up to 16 years of ages, please
contact us at the time of booking.
Free breakfast is not applicable to children and will require a
separate charge, payable directly at the hotel.
• Cot/cradle or crib: Suitable for a child under the age of two
years.
It is the responsibility of the Homa Turkey member making the
booking to ensure that the room type booked will be suitable for
the party travelling. If more persons turn up at the hotel than the
room can accommodate then the hotel are within their rights not
to accept the booking and in this case no refund will be made.
While Homa Turkey undertake to ensure that your clients reques
ted room type and smoking preference is available, Homa Turkey
cannot guarantee the actual bedding make-up of the room. These
requests are sent to the hotel and are subject to availability.
Homa Turkey try to ensure that the hotel provides the room
type(s) booked, however there may be occasions when instead of
a double-bedded room a twin may be allocated or a double
–bedded room instead of a twin.
Making a Booking and Payment:
When you have chosen your accommodation and you make a
request to us to book it, you must pay the full cost of the booking
if you are booking within 1 week of your arrival date. Your booking
is confirmed and a contract between us exists when we issue
our confirmation invoice/email.
Please check your confirmation carefully and report any
incorrect or incomplete information to us immediately.
Please ensure that names are exactly as stated in the relevant
passport. If you have paid a deposit, the balance of the cost of
your accommodation is due 2 weeks before departure. If it is not
received in time we will cancel your booking and retain your
deposit, if the balance is not received on time, we will remind
you that it is overdue.
If you do not pay within 7 days of this reminder we will cancel
your booking and retain your deposit. The cost of your accom
modation does not include any extra chargeable services that
you may use whilst at the accommodation. These are payable
direct to the hotel .
PLEASE NOTE: If you call the hotel more than 5 days prior to your
check-in date, they may not be able to find your reservation by
name. Names of customers are submitted to hotels 3 - 5 days
prior to check-in. Please provide them with the hotel provider
name and confirmation number that are printed on your
voucher. In the unlikely event that the hotel is still unable to
locate your booking, please contact our support team on
[email protected] indicating your reservations
reference and the problem you have experienced.
4.
Email Address:
The client must submit a valid email address on the Reservation
Form. All care must be taken by the client to ensure that the
information provided in the reservation form is correct. It is the
client's responsibility to advise Homa Turkey if an error in the
email address was submitted on the reservation form or any
other correspondence. Homa Turkey takes no responsibility for
any incorrect information submitted.
5.
Group Bookings:
Group reservations with over 9 adults will be subject to special
terms and conditions, which is available upon request.
Please contact to [email protected]
6.
Star Ratings:
Star ratings are used to symbolise the overall quality, level of
service, food standard and range of facilities available in any
given hotel property. The criteria applied within each country
will vary depending on the specific requirements established by
the relevant issuing body but the outlines below will give a
general understanding of what can typically be expected within
each category:
(THESE RATINGS ARE FOR INFORMATIONAL PURPOSES ONLY
AND ARE NOT A GUARANTEE OR WARRANTY OF ANY KIND BY
Homa Turkey.)
Majority will be small, independently owned properties.
There is likely to be a limited range of meals and facilities.
Varying from small to medium sized properties offering more
extensive facilities. Reception and staff will aim for a more
professional presentation than at one star level and a wider
range of services, including food and drink, is likely to be found.
Please be aware that the majority of European hotels provide 2
single beds pushed together to make a Double bed. While all
room type preferences are forwarded to the hotel, room
allocation is done by the hotel and subject to availability at the
time of check in. You must make payment for extras (such as
incidental charges, meals, meal supplements, mini-bar, dry
cleaning and laundry) prior to your departure from the hotel.
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7.
Child Policy:
All children under 2 years are accommodated free of charge in a
cot/crib in a twin or double room, except where otherwise noted.
For children aged from 2 years up to their 12th birthday, the
following policies apply, except where otherwise noted:
Two children are free of charge when sharing with two full
paying adults. Breakfast is not included for children and should
be purchased directly from the hotel. This is only applicable if a
four bedded room (Quad) is available.
One child is free of charge in a rollaway bed when sharing the
parents’ room. Breakfast is not included for the child and should
be purchased directly from the hotel.
25% of the Twin Room Rate when one child is sharing the parents‘
room in a rollaway bed. Breakfast is included for the child if the
room price for the parents includes breakfast.
25% of the Twin Room Rate per child when two children
are sharing the parents’ room with rollaway beds. Breakfast is
included for the children if the room price for the parents includes
breakfast. No child reduction. Triple rate will apply.
Maximum two people of any age per room.
8.
On Request Booking(s):
All on request bookings cannot be cancelled within the first
48 hours as your request is being processed.
Once your booking is confirmed, the usual terms will apply.
9.
Your Responsibility for your Booking:
When you make a booking you guarantee that you have the
authority to accept and do accept on behalf of your party the
terms of these booking conditions. This means that you are
responsible for making all payments due, notifying us if any
changes or cancellations are required and for receiving the
confirmation and keeping your party informed.
10.
Insurance:
It is your responsibility to ensure that you are adequately insured.
We strongly recommend that you take out insurance, which
should include cover against the cost of cancellation by you and
assistance (including repatriation) in the event of accident or
illness.
11.
12.
All cancellations and amendments must be made in writing and
must be signed by the payment holder who made the booking
and faxed or sent by email (scanned letter) to our
Turkey oﬃce +90 (0) 554 465 48 65.
Cancellations directly made with the hotels will not be accepted!
13.
If We Change or Cancel Your Booking:
We reserve the right to change or cancel your booking. Subject
to the note below, if we make a change and you don’t want to
accept it, you can take any alternative accommodation we are
able to offer you (you will pay the increase in cost if the
replacement is advertised at a higher price than your original
booking, or receive a refund of the difference if it is less
expensive) or a refund of the money you’ve paid to us. This does
not apply where the change is not material.
Examples of non-material changes include, but are not limited
to, temporary withdrawal of facilities or seasonal unavailability
of amenities. Subject to the note below, if we have to cancel,
again we may be able to offer you an alternative. If you accept it,
you would pay the difference if it was advertised at a higher
price than your original accommodation, or receive a refund of
the difference if it was advertised at a lower price. Or we will
refund the monies you have paid us for your accommodation.
We will not be responsible to pay any compensation following a
change or a cancellation by us. Any amendment or cancellation
fees you incur in terms of other arrangements you have made
with other providers under separate contracts are not claimable
from us.
Note: If a change or cancellation occurs because of circumstances
beyond our control, for example war, riot, industrial dispute,
actual or threatened terrorist activity and its consequences,
natural or nuclear disaster, fire, adverse weather conditions, flood,
epidemic or pandemic illness and all similar situations we will
have no liability to you. No compensation, costs, expenses or
any other sums, including the cost of securing alternative
accommodation will be paid by us.
14.
Hote Reservations During Special Events/Major
Conference & Exhibition and Periods:
100% cancellation charges will apply to dates of stay falling
within a Fair/Exhibition period. For dates of stay within the same
booking, not falling within the Fair period, our standard non-Fair
period cancellation and amendment conditions will apply. Any
changes or modifications for dates of stay falling within a Fair or
exhibition period will be treated as cancellations and will
incur charges as above. The only exceptions to this will be
where additional rooms/beds/cots/nights are added to existing
confirmed rooms or nights.
If You Want to Change Your Booking:
After our confirmation has been issued, any requests for changes
must be sent to us in writing, by email, fax or post, by the person
that made the booking. We cannot guarantee that we will be
able to accommodate your request but we will try to do so.
These are likely to be higher the closer you get to your arrival
date, so contact us as soon as you can. If you change the number
in your party, the accommodation price will be re-calculated. If
the party size or date is reduced, this is likely to mean the remai
ning members paying more due to under-occupancy.
During non-Fair/exhibition periods: Cancellation charges will be
applied in relation to the notice period between notification of
cancellation and the date of stay at EACH hotel within a booking.
If there are more than one booking under one reservation and if
any part of the reservation is on request and subsequently not
available, this does not entitle the client to cancel all of the
booking including the already
confirmed portion by us. The clients are obliged to pay for the
confirmed part of the booking at all times.
Any confirmed part of the booking is cancelled by clients
whether the remaining part of the booking was not confirmed,
cancellation charges will be applied.
If You want to Cancel Your Booking:
The person that made the booking must put this in writing to
us, by email, fax or post. Because we incur costs in cancelling
confirmed bookings, particularly if cancellations occur close to
arrival date, you will be charged a cancellation fee.
Charges are shown as a percentage of your accommodation
cost (excluding amendment fees, if any, which are
non-refundable in the event of a cancellation).
Please Note: Cancellation and amendment policy may differ
between bookings depending on standard, special event or fair
periods. If your booking is in a different currency from above,
please contact us so we can quote you the accurate amendment
fee in the relevant currency at the time of the amendment.
No amendment(s) within the cancellation dates, the cancellation
dates are shown on the accommodation voucher at the time of
booking.
Amendments and changes where EITHER change of original
dates, original lead name of the booking, the number of rooms
(irrespective of room type) OR the number of nights decreases,
will be charged as above.
An Amendment must be confirmed back to you by one of our
consultants.
If you have not received a confirmation of the amendment or
cancellation within 24 hours after submission,it means we have
not received it and you must resubmit it. All amendments are
subject to availability.
15.
No Show / Late Arrivals:
If you fail to arrive at your hotel on the check-in date indicated
on your hotel voucher, the hotel will cancel your booking. If you
are going to arrive at the hotel after 5pm local time, it is advisable
to call the hotel (the phone number is indicated on your email
confirmation) and let them know. Should you fail to arrive at the
hotel on the first night of the booking, your booking will be
treated as a "No Show" and cancellation charges will apply.
16.
Our Responsibility For Your Booking:
We have a duty to select the accommodation providers with
reasonable skill and care. We have no liability to you for the actual
provision of the accommodation, except in cases where it is
proved that we have breached that duty and damage to you has
been caused. Therefore, providing we have selected the provider
with reasonable care and skill, we will have no liability to you for
anything that happens at the accommodation or any acts or
omissions of the provider or others. We also have no liability in
the following situations:
i.
where the accommodation cannot be provided as booked due
to circumstances beyond our control (see the Note in clause 8)
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ii.
iii.
iv.
where you incur any loss or damage that could not have been
foreseen at the time of your booking, based on the information
provided by you.
where you incur any loss or damage that relates to any business
activity.
where any loss or damage relates to any services which do not
form part of our contract with you.
If we are found liable to you on any basis, we limit the amount
we have to pay you to a maximum of three times the cost of
your accommodation. This limit does not apply to cases involving
death or injury.
17.
Behaviour:
When you book accommodation through us, you accept
responsibility for the proper conduct of all members of your
party during your stay. We reserve the right at any time to
terminate the stay of any party member(s) whose behaviour is
such, in the reasonable opinion of the accommodation provider
or us, as to cause or to be likely to cause danger, upset or distress
to anyone else or damage to property. Full cancellation charges
will then apply and no refund will be given. Furthermore,
we shall be under no obligation whatsoever to pay compensation
or meet any costs or expenses (including but not limited to alter
native accommodation) you may occur as a result of your stay
being terminated. If you cause damage to the accommodation
in which you are staying, you must fully reimburse the
accommodation provider concerned for the cost of the damage
before the end of your stay if the cost has been established by
then or as soon as it has been established if later. You must also
indemnify us for the full amount of any claim (including all legal
costs) made against us by the accommodation provider or any
third party as a result.
18.
Check-in and Check-out:
Check-in is normally after [15:00]. If you check-in after midnight,
your accommodation has been reserved for you from the
previous day and this counts as the first night of your stay.
Check-out is normally at [12:00]. The hours can be changeable at
some of accommodation providers and we will notify you at the
accommodation voucher.
19.
Special Requests:
We will always, where possible, pass on any requests to a hotel
but give no guarantee that such requests will be honoured.
Therefore any reservation made, will not be conditional upon
the delivery of a special request.
20.
Complaints:
If you have a problem during your stay, please inform the
accommodation provider [and our resort representative]
immediately, who will endeavour to put things right. You should
also try to find a solution whilst you're there. If your complaint is
not resolved locally, please follow this up within 28 days of your
return home by writing to our Customer Services Department
ÇAĞLAYAN MH 2043 SK CELAL ŞAHİN SİT A BLK N:7 K:1, Turkey
giving your booking reference and all other relevant information.
Please keep your letter concise and to the point. This will assist
us to identify your concerns quickly and speed up our response
to you. If you fail to follow this simple procedure we will have
been deprived of the opportunity to investigate and rectify your
complaint whilst you were in resort and this may affect your
rights under this contract.
We agree that the courts of Turkey have jurisdiction and Turkish
law applies
21.
Financial Protection:
We are a member of TURSAB which means you have the benefit
of TURSAB ‘s assistance and Code of Conduct. TURSAB No: A-8650
The travel arrangements you buy from us aren’t covered by
TURSAB ‘s scheme of financial protection.
22.
Security Control:
We have additional security controls in place for all major
payment cards, which include Visa; MasterCard. These checks
will be conducted after the hotel reservation has been received by
a member of staff. If a security check fails, a member of staff will
require further information from the card holder to verify the
identity of the person who is paying. If the security checks fail
it will result in a full cancellation of the hotel reservation and a
forfeit of
monies paid. Access to Homa Turkey reserve the right to deny
access to the site at any time as it may be affected by outside
factors outside of our control.
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© 2015 Homa Turkey | Registered in Turkey VAT Number: 39823454592