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Hawker Pacific
Regional Deployment Case Study
Summary
Industry
Aviation
Number of employees
Region
700
Asia, Asia Pacific and Middle East
Organisational focus
Integrated Aviation Solutions
PeoplesHR client since
2012
About Hawker Pacific
The issues faced
Hawker Pacific is an integrated aviation solutions
provider operating in Asia, Asia Pacific and Middle East,
with over 30 years of experience in the industry. The
company specialises in aviation sales, maintenance
repair and overhaul, aviation supplies, aircraft
management, special mission systems and equipment,
aircraft charter and fixed base operations.
Hawker Pacific is an organisation with many workplaces
of small to medium employee populations spread
across an extensive geographic footprint.
Hawker Pacific was founded in 1978 and it employs
approximately 700 people in 20 different geographic
locations, operating in 10 countries.
Hawker Pacific has acquired a prestigious client base
comprising defence forces, emergency services, airline
operators and major corporates.
Multiple national employment, tax and pension
legislative regimes add complexity to the management
of employees, employee information and payroll
process. To effectively manage this, Hawker Pacific
required a fully integrated Human Resource Information
and Payroll System which would allow for the
standardisation of processes and reporting regimes in a
consistent, cost-efficient and timely manner.
The company was not fully utilising its enterprise-wide
business information system as it did not adequately
cater to the needs associated with managing its people.
Employee information was collected and stored on
decentralised payroll systems and other associated
applications. Other processes such as manually
processing leave applications and manually and
entering information into various disconnected
applications can be done through this system.
The fragmented capture and retention of employee
information inhibited the effective utilisation of human
resources metrics.
Hawker Pacific Regional Deployment Case Study
PeoplesHR
Picking the HR solution
Increasing productivity and uniformity across all regions,
enhancing cost efficiencies and saving time were three
key advantages Hawker Pacific was seeking from a
Human Resource Information System (HRIS).
The introduction of the system to line management and
other employees was handled by the HR team through
overview briefings to groups of employees followed by
one on one sessions to show employees how to
navigate through the system.
On assessing PeoplesHR, the company determined
that it met their criteria of being productive,
cost effective and time saving. It also includes technical
architecture that enables the effective management of a
geographically dispersed organisation with a diverse
workforce.
PeoplesHR is created with the ability to run on central
servers and then given global accessibility through the
web. Employees could access the system using any
internet enabled device just as they access any other
website online. The look and feel of the system will be
the same regardless of the location it is accessed from
or the device used. Thus, an employee of Hawker
Pacific in Dubai can access the system with the same
ease as an employee in Sydney.
Implementation of the HRIS
The implementation is an ongoing process at Hawker
Pacific as PeoplesHR is taking on a phased approach to
ensure complete and accurate change management
across the entire organisation. There was no necessity
for any complicated source code amendments due to
the easy configurability of PeoplesHR.
The modules that Hawker Pacific requested for initial
delivery are currently being implemented across the
organisation and full implementation has been realised
in two countries. HR management decided to first
execute the core modules and operational modules
before implementing the slightly more advanced
strategic and analysis modules.
PeoplesHR provided the necessary training to the HR
management of Hawker Pacific as part of the
implementation process.
Post implementation
Post implementation support is one of the most vital
aspects to consider when picking a suitable HRIS.
When Hawker Pacific amends HR policies and
processes that affect the HRIS and payroll activities, the
HR/Payroll teams will contact PeoplesHR global support
representatives for implementation of the relevant
system changes.
Effect on the dispersed organisation
Employees find being able to perform their own
employee-related tasks, such as leave requests, viewing
pay slips and updating personal information, with ease
in a systematic manner due to its accessibility from
anywhere to be one of the main benefits of PeoplesHR.
The reduction of human intervention and transparency
when performing tasks uplifted the trust employees
placed in the HR management.
The comprehensive nature of the system interlinks all
processes, thus Hawker Pacific was able to avoid
having to use several individual payroll and other
applications to conduct various HR operations.
Employee information can now be collected and stored
in a very comprehensive method with zero redundancy
on the system, and employees will not have to fill
numerous forms manually; they can simply login and
enter certain data to the system directly from their own
computers.
Hawker Pacific Regional Deployment Case Study
PeoplesHR
The centralised feature of the HR system of Hawker
Pacific enables HR management to easily access
service analysis, cost analysis and consolidated head
counts, without having to depend on each individual
location to send in their separate information. The single
centralised system across borders also provides
alignment to the organisation’s strategic objectives
across all geographic locations, which leads to more
sustainable organisational growth.
As this HRIS connects all aspects of HR, it enabled
Hawker Pacific to raise their efficiency levels.
It enhanced the productivity of both the HR
management and employees of the organisation. Using
this system they were able to save ample time
collectively, which then transformed into cost saving.
Strategic focus the HRIS offers
The HRIS is integrated with several internal systems
such an Enterprise Resource Planning system,
IT helpdesk and the in house eLearning system. This
integration facilitates seamless transfer of information
between each of the systems ensuring timely updates
and information essential for the smooth running of
every function in the organisation.
Employees can now apply for leave electronically in a
systematic manner. They only have to enter the relevant
information into the system, and the assigned
supervisors will be able to take whatever appropriate
actions they want to about the leave that is applied for
by the employee. This process is streamlined to the
extent that an employee in one country can apply for
leave for his/her supervisor in located in another country
to promptly approve.
As operational HR processes are progressively
automated, HR managers at Hawker Pacific will be able
to devote an increasing share of their limited resources
to more strategic HR functions, such as employee
branding (attraction and retention), education and
learning and development, talent management and
corporate culture and values related programmes.
The system enhances HR management’s ability to utilise
metrics when forecasting and planning HR related
activities through the extensive, in-depth reports the
analytical modules generate. They are also very helpful
when analysing the geographically distributed
workforces that Hawker Pacific possesses.
PeoplesHR enabled Hawker Pacific to have central
control of all its geographically distributed locations, lets
the organisation have an accurate and consistent flow of
information be it routine, on-demand or real-time. All
procedures within the organisation conform to all legal
requirements and cultural norms of all the countries that
Hawker Pacific operates in.
Hawker Pacific Regional Deployment Case Study
PeoplesHR
About PeoplesHR
PeoplesHR is a comprehensive HRIS which contains all modules required to systematically manage any
organisation's human resources. It comprises of both operational and strategic modules which help streamline
day-to-day function of the HR department and assist with HR planning.
This award winning HRIS has evolved with two decades of intense development and now serves over 650 clients
globally across 18 diverse industries in 30+ countries.
Our Global Coverage
Contact Us
Log on to PeoplesHR.com to find a partner in your region or send us an email for
more information.
AUSTRALIA
SINGAPORE
INDIA
SRI LANKA
Suite 444, Seabridge House,
377 Kent St, Sydney NSW
2000, Australia.
Phone : +61 285203540
7500A, Beach Road,
#05-322 The Plaza,
Singapore 199591.
Phone : +65 6533 2140
Fax : +65 6533 2140
Regus, Level 4, A-Wing, Dynasty Business
Park, Andheri Kurla Road, Andheri (East),
Mumbai – 400059, India.
Phone : +91 22 6786 9191
Fax : +91 22 6786 9199
2nd Floor, Scanwell Building,
67/1, Hudson Road, Off Perahera Mw,
Colombo 03, Sri Lanka.
Phone : +94 11 462 1111
Fax : +94 11 239 4064
For more information visit www.PeoplesHR.com or drop a mail to [email protected]
Hawker Pacific Regional Deployment Case Study
PeoplesHR