Position Description Template
Position Description Employment Support Officer - Engagement KARINGAL MISSION Enriching peoples’ lives through support, advocacy, partnership and choice Karingal is a community service organisation which is committed to providing services that enhance the lives of individuals. Our team takes pride in proactively supporting people with disabilities, disadvantages and those who are aged, to live full and active lives. We have services in Metropolitan Melbourne, Regional areas in Victoria, Queensland and South Australia. Karingal recognises the contribution that a diverse workforce makes to continuous improvement and client services delivery and is an Equal Opportunity Employer. Karingal values diversity and encourages applications from Aboriginal and Torres Straight Islanders, people with disabilities and from culturally and linguistically diverse backgrounds. Karingal is committed to making reasonable adjustments where operationally viable. Position Objective To ensure Matchworks adheres to legislated compliance requirements within the Jobactive contract. Providing site support in ensuring appropriate decisions are made in relation to jobseeker non-compliance and to promote active engagement into MatchWorks services. Position Specifics Branch: MatchWorks Employment Status: Full Time Reports to: Site Manager Supervises: N/A Internal Liaisons: External Liaisons: Page 1 of 5 Employment Consultants Employment Support Officers Employer Solutions Team Work for the Dole Services Team Customer Service Officers Administration staff Other Matchworks / Karingal Staff Department of Human Services Jobseekers Employers P&C - PD Template Issued: 23 10 2014 Position Responsibilities & Duties Measurable Outcomes Job Seeker Services: Conduct initial assessments of jobseekers to determine relevant servicing requirements and supports. Completion of individualized Job Plans for jobseekers to determine pathway to employment Accurate updating of JSCI to reflect jobseekers circumstance and referral to ESAT for reassessment if required Allocation of jobseeker to case manager with appropriate handover to ensure process is smooth and effective. Clear communication of compliance requirements to each individual jobseeker obligations and our service guarantee Promotion of the HUB including accessing positions and training opportunities. Follow up phone contact made to clients who have not met their requirements as per compliance needs. Scheduling of Re-Engagement Appointments to dis-engaged jobseekers in Employment Consultant / Work for the Dole Engagement Officer’s / Job Hub facilitators diary. Documentation and Compliance: Adequate and timely documentation of Jobseeker contact made as per deed requirements. Completion of NAR (Non-Attendance Reports) in line with Jobactive requirements and legislation Completion of Employment Plans with each individual jobseeker in accordance with Jobactive requirements. Completion of relevant administrative tasks in the servicing of the jobseeker in accordance with ESD5 utilising internal and departmental databases to track compliance and jobseeker obligations Communication: High level of verbal, written and listening communication skills required to assess and provide relevant support to jobseekers minimizing any escalation of issues. Effective use of interpreting services if clients circumstances warrant it. Showing empathy towards clients’ situations whilst adhering to the Matchworks’ compliance framework, ensuring that issues or concerns are not escalated Addressing compliance and reengagement of jobseekers empathetically while adhering to departmental compliance requirements. Participate in Site and Employment Region meetings to discuss jobseeker servicing and opportunities Page 2 of 5 Engagement of clients to services meets departmental requirements and demonstrates a positive trend. NAR processing is in line with applicable legislation JSCIs for all clients are completed accurately and within departmental timeframes. Relevant processes are evident in the servicing and follow up of each jobseeker using internal and external databases. Documentation is in line with requirements and available as saved centrally as evidence NAR reporting is consistent and in line with national rates of reporting. Effective professional communication processes are evidenced with servicing of jobseekers and dealing with other stakeholders including employers, colleagues, industry contacts Evidence of attendance and participation in meetings P&C - PD Template Issued: 23 10 2014 Contribution to Team and Continuous Improvement Willingness to undertake further training for self-development Develop, engage in or maintain links with associated and relevant support agencies and nonvocational assistance to ensure continuity of care and support is provided to each jobseeker Participate in meetings, policy and organisational development activities as required Using internal and external resources to keep up to date with contract changes in jobseeker compliance. Effective relationships established to ensure continious imporvement and sharing of ideas is evident. Attendances to training and meetings if identified. Internal use of CIR system is evident for continious improvement. Demonstrated use of DoE learning centre modules and Porvider Portal. General Display high level of personal integrity and professionalism when representing Karingal Follow Karingal Code of Conduct at all times Outstanding organisational skills and time management Follow Matchworks Values at all times Other duties as directed by manager or supervisor Capability and Leadership Attributes Responds to changes in clients and stakeholder needs as directed by supervisor Supporting Actively listens to colleagues and clients and responds promptly to their needs Others Actively contributes to team goals through cooperation Respect individual needs and choices Accepts personal responsibility for accurate completion of work and seeks help when required Delivering Works within agreed priorities for clients and works independently on routine tasks Quality Self-motivated to get things done and works to agreed outcomes Services Enthusiastically accepts tasks and initiates action Demonstrates Karingal values and code of conduct. Displays high ethical and professional standards in all aspects of work Personal & Professional Reflects on own behaviour and recognises the impact on others. Seeks development options Commitment Self-evaluates performance and seeks feedback from others Engages in continuous learning opportunities and supports others in learning Demonstrates knowledge of Karingal’s mission, vision and guiding principles Leadership & Keep self-informed. Keeps supervisor/TL informed on work progress Influence Demonstrates judgement and adheres to work plans Thinks and plans ahead Stays focused on the goal of service improvement and resists being side-tracked Positive Impact Remains positive and responds to pressure in a controlled manner. Ensures work is completed within timeframes Is tolerant and open. Treats all people with respect and courtesy Inherent Requirements of Position Page 3 of 5 P&C - PD Template Issued: 23 10 2014 Core Physical Requirements Ability to operate varying technological devices and software applications Able to drive and operate company vehicle, or travel on own means as appropriate to the position Ability to sit for prolonged period at workstation Ability to stand for prolonged periods Ability to bend and lift various objects and weights Able to communicate effectively with various stakeholders Ability to access, interpret and utilise complex documents The following adjustments to the work environment can be accommodated for individuals Reasonable adjustments to work related communications or information provision is available Provision of interpreters, readers, attendants or other work related assistance is available Reasonable adjustments can be made to workplace or work related premises, equipment or facilities, including provision of additional equipment or facilities to people with a disability Reasonable adjustments to work methods are available to people with a disability Reasonable adjustments can be made to work arrangements, including in relation to hours of work and use of leave entitlements Access to training, transfer, acting, trial or higher duties positions, traineeships, or other forms of opportunity to demonstrate or develop capacity in a position Reasonable adjustments can be made to this position to accommodate a person with a vision impairment Reasonable adjustments can be made to this position to accommodate a person with hearing impairment Reasonable adjustments can be made to this position to accommodate a person with intellectual impairment Reasonable adjustments can be made to this position to accommodate a person with a physical impairment Mandatory Requirements Satisfactory completion of Police Check/s Current Drivers Licence Page 4 of 5 P&C - PD Template Issued: 23 10 2014 Key Selection Criteria & Skills/Attributes EXPERIENCE and/or SPECIALIST KNOWLEDGE: Essential: Proven ability to build rapport and maintain effective relationships with clients, peers and relevant agencies Highly developed interpersonal skills and resilience to conflicting situations Ability to assess individual situations and make determination of most appropriate outcome in a short timeframe Ability to interpret compliance requirements and apply as appropriate in line with guidelines and expectations Demonstrated high level professionalism, attention to details and compliance focussed Proven ability to manage time and workloads effectively to business priorities in a challenging environment Sound computer literacy and data management skills Desirable: Qualifications in Employment Services, Career Counselling, Mental Health or Social Sciences would be advantageous Solid experience in Employment Services and an understanding of strategies to address barriers to employment Knowledge of contemporary recruitment practices and procedures A current driver’s licence Page 5 of 5 P&C - PD Template Issued: 23 10 2014
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