1. No category

Smart Enterprise - SME Solutions
to Grow your Business
Narayanan Ramkumar – Director
[email protected]
M: 971 50 4564480
T: 971 4 2364291 F: 971 4 2364292
Website: www.itware.ae
WHO WE ARE
IT Ware L.L.C commenced its customer service journey more than a decade ago in Dubai, UAE
backed up by hands on promoters with vast prior domain exposure in Manufacturing, Finance and
Supply Chain from the ME Region to provide Consulting, Resources and support services for
Enterprise and Growing list of SMB customers in GCC countries.
Our Business is focused around ERP solutions in Finance, Logistics, Manufacturing and
Middleware empowered with mobile, social and cloud solutions. ITWare along with its valued
business partners also specializes in niche solutions in HR and Payroll, Retail Automation, Mobile
solutions, Shop floor Automation, Fleet Management and Mobile commerce fully integrated with
back end ERP solutions from Infor, Oracle and Microsoft as well whole lot of back end enterprise
products.
Our solutions are easy to use, reliable and configurable as per Customer requirements as we
continue to focus on the following domains as our core strengths:
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Manufacturing
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Retail
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Logistics (wholesale/Trading/Warehouses including 3 PL)
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Service
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Projects and Construction
ITWare is proud and honoured to have a customer base in both Enterprise and SMB segments as
established names amongst its customers in all these domains who have remained with us over the
last 10 years being the pillars of our existence and growth.
WHAT WE DO
ITWare offers Business solutions to Customers with the prime objective of bringing faster and
optimal Return on their Technology Investments. We, at ITWare believe that our Solutions and
Services should:
 Make the Customers Operations robust, secure, effective and efficient
 Automate operations using integrated technologies
 Minimize manual workload and multiple solutions with cutting edge integrated technology
ensuring higher productivity and user acceptance
 Train and Augment Customers Human Resources where necessary with Knowledge
Transfer as the key to success
Based on the above Goals we have identified the following services as our core business:
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Enterprise Solutions (ERP and BI)
Logistics and Related Vertical Solutions (WMS, Customs, 3PL, Barcode/RFID/POS&
Loyalty)
Mobility and Cloud Solutions( Android/ IOS/Windows Mobile)
Product and Application Development (Dot Net, HTML, Java, PHP etc.)
Outsourcing Support and Services( Onsite and Remote support Services)
HR Placements in IT and Finance( Short term/long term projects and one off placements)
Products and Services:
Enterprise Solutions
(In premise and Cloud)
Logistics Solutions and Verticals Mobility/Social
Infor Baan IV/V
Infor 10 LN
Infor 10 Visual
Infor 10 Syteline
Infor 10 ION and BI
MS Dynamics AX/GP
IFS
SAP BI
SAGE
LOGITRACK WMS
SMARTTRACK WMS
Mobile/Handheld
Infor Ware House Mobility
Fleet Management/Smart Track
HRMS and Time Attendance
Retail Automation and Loyalty
Development Projects
Offshore Support services
HR Placements
Dot Net/HTML/Flash
Oracle Forms/Java
Open source/ PHP/MYSQL
ERP Offshore support
Offshore Development
Short Term/Long Term
Projects
One off Placements
Infor Social
Infor Mobility
Smart Mobile Apps
Affiliations
INFOR
www.infor.com
TM
ITWARE is a long time reputed Channel partner with Infor for providing the ERP solutions and
support services of Infor with specific solutions like Infor Baan IV, Baan V, ERP LN, Infor Syteline,
Infor Visual , ION BI and Infor PM Solutions in GCC Region and Certain parts of Africa. The senior
Management of ITWare have been associated with Infor and its predecessor companies in the
Region in some capacity or other for close to 2 decades and have retained the goodwill and
confidence of Infor customers across the Region
MERINO SERVICES
www.merinoservices.com
Merino Services is a worldwide provider of Business Consulting and IT Services organization
providing value-added services as a Partner-to-Progress with our esteemed customers and business
associates. Merino Services is a fully owned subsidiary of USD 190 Million Merino Group. Merino
Services Specializes in Designing and Implementation of various business solutions for customers as
per the quality standards of ISO 9001:2008.
ITWARE LLC, Dubai, UAE a long time Infor ERP channel partner and service provider for Infor
customers in the ME Region (ITWARE) and Merino Consulting Services one of the largest Infor ERP
LN/ ERP LN partners (Merino Consulting Services) with presence across Asia Pacific, EMEA
and the America’s have a strategic alliance to strengthen their presence in the Middle Eastern
market with Infor Business Solutions.
The Strategic Alliance is driven by the complementing strengths of the two organizations. ITWARE,
with a strong local presence in the Middle East, with years of experience in working with ERP LN /
ERP LN customers in the region, brings a strong local flavour to the relationship along with Merino
Consulting Services, which is one of the world’s largest Infor Partner, possessing strong delivery
strengths, proven On Site/ Off Site/ Off Shore Delivery Model and Global experience. The
partnership between these companies makes this alliance a compelling option for existing and new
customers for ERP LN, Visual, Syteline and ION
DLI Systems
www.dli-it.com
DLI offers solutions for Access Control, Employee Time Attendance, HR/Payroll and Job
Management with On-line Data Capturing Terminal from Pyrescom, France and in-house developed
application software.
In tie up with M/s DLI systems, IT WARE offers a complete payroll and personnel management
system (PMS) as well a fully integrated time and attendance system (TAS) including
hardware/terminals with integration to back end ERP solutions like Infor, Oracle, MS GP and Tally.
Since DLI is an acknowledged leader in T&A and payroll solutions localized to the Region and Infor
and MS Dynamics GP do not have a similar solution ITW sees the association with DLI as a strategic
alliance as DLI has more than 300 customers with similar back end applications
Partnerships
P2Softech
www.p2softech.com
P2 Softech specializes in Microsoft development, product testing, performance fine tuning, DB
support and Corporate Training. ITW and P2 have successfully completed a prestigious corporate
training program for Dubai Police in 2012 which was selected as one of the best training initiatives
and were awarded certificates of appreciations for this effort
ANUBAVAM
www.anubavam.com
Based in San Antonio, Texas and Chennai, India Anubavam has been delivering compelling
solutions to over 100 clients in 15 countries, from large enterprises to emerging technology
companies. As a proven leader in consulting and technology solutions, Anubavam delivers
engaging web and mobile experiences that drive business growth for our clients. We help clients
transform and thrive in a rapidly changing world with our deep technology expertise, vast
experience and vertically aligned business model. Anubavam is an innovator and co-creator of
innovative solutions using cutting-edge technological expertise in CMS development, Mobility,
and cross platform development.
ITWare has joined hands with Anubavam to bring their smart mobile niche applications to the ME
Region to its existing and new enterprise and SME customers backed up by its own experience
with these customers in successful turnkey IT projects to optimize on their current IT investments
using these mobile solutions where needed including mobile apps.
Products & Services
ENTERPRISE SOLUTIONS
Infor ERP solutions deliver functionality and usability specifically for the manufacturing and
distribution industries. Refined and proven through decades of use by more than 70,000
customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets
you work smarter and faster.
As a long-time partner for Infor ERP solutions, ITWare is actively involved as an Infor Channel
partner in providing Licenses, Implementation, Migration and Integration services to the existing
Infor Customers and new prospects. Some of the key services offered in ERP consulting and
Development include but not limited to:
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Proof of concept for new Infor prospects
Business process, Audit and Optimization consulting for existing Infor ERP Clients
New Infor ERP implementations with an offshore and onshore approach
Migration for older Infor ERP versions to Infor current Version
AMC support services
Training, onshore and off shore report/technical customization
Outsourcing/off-shoring of entire ERP Application and support services
INFOR LN (BAAN IV, BAAN V AND LN)
Infor LN is the most powerful and comprehensive system available for managing the demands of
complex, global operations. It has proven itself in a wide variety of engineering based industries
including automotive, equipment, high tech and electronics, and aerospace and defence. It is the
only full-featured manufacturing solution that completely and simultaneously supports all of the
production processes commonly found in modern manufacturing from engineer-to-order to
repetitive.
With industry-specific capabilities that embody best practices for managing the intricate demands
of industrial manufacturing, Infor LN gives you control over every aspect of your operation, from
design through to delivery, and beyond. By giving you the ability to fine-tune your business
process quickly and easily to stay ready for every change you encounter, Infor LN helps you adjust
to disruptions in the business world without disrupting your business.
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/product_summary/erp/ln/
INFOR VISUAL ERP
Infor VISUAL is a powerful enterprise resource planning (ERP) solution specifically for order-driven
manufacturers. Infor VISUAL helps you overcome the many complexities of manufacturing, such
as rising globalization, increasingly restrictive regulations, extended supply chains, growing
customer pressures and more.
Infor Visual is an ideal ERP for SMB domain in the ME Region with a very competitive license price
and low cost of TCO. We offer License, implementation and support services for Infor ERP Visual
in tandem with our offshore team from India.
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/product_summary/erp/visual/
INFOR SYSTELINE ERP
Infor Syteline ERP Provides the foundation for discrete manufacturers in a broad range of
industries, such as metal fabrication, industrial equipment and machinery, and high-tech and
electronics. Syteline ERP improves business efficiency, customer service, and productivity and
enables tight integration with tools for sales and customer relationships, production, supply
chain, product data, inventory, accounting and financials, and human resources.
Infor Syteline is also available as a cloud subscription model for License and support from Infor
and comes with rich functionality, advanced technology and a fast track implementation and a
visible ROI in many areas from first year
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/product_summary/erp/sl/
INFOR TECHNOLOGIES AND POWER OF 10X
Agility, intelligence and speed: The Infor 10x Technology advantage
Infor 10x, the latest release of Infor's proven business applications delivers major advancements
across all of Infor's core product lines, allowing you to maximize your investments in existing
technologies and take advantage of innovative new solutions without committing to complex
integrations and endless implementations. You also get access to innovative, forward-thinking
solutions capable of transforming the way you work.
INFOR ION and ION BI powered by Infor Social for Business
Achieve end-to-end efficiency with Infor ION, With Infor ION you'll be able to:
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Easily integrate both Infor and third party software applications.
Create workflows and alerts that dramatically improve exception management.
Design, standardize, monitor, or change any business process without IT involvement.
Connect applications to the actions that take place outside of them.
Easily monitor your entire business and make better decisions faster.
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/solutions/technology/ion/
Infor BI Analytics
Get a comprehensive business intelligence platform that can be used in any domain or industry.
Powered by an in-memory database, the solution offers a unique, multi-purpose web front end,
as well as mobile capabilities that deliver the information you need anytime, anywhere.
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/solutions/technology/analytics/
LOGISTICS AND OTHER VERTICAL SOLUTIONS
LogiTrack WMS
ITWARE owns an in house Warehouse Management solution “LogiTrack” on Microsoft technology
which offers entire spectrum of warehouse functionality right from PO tracking, receipts,
automatic put away, bar code-RFID tags identification, storage conditions set up, cross docking,
space measurement /control, 3rd party logistics, inventory checking/counting, pallet identification
etc.
We are also in the process of creating a smart phone solution for WMS called “SmartTrack” for
providing most of the WMS functionality where required to logistic users on the move to track
their inventory any time anywhere and to have total control over their operations
Other Vertical Solutions
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Personnel and Payroll solution and a full-fledged HRMS solution integrated with any ERP at
the back end by ITWare at a very competitive price for License and implementation in
tandem with our partner M/s DLI Systems, Dubai, UAE. Visit for more details.
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.dli-it.com/
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Hand held automation for van sales automated with ERP solutions
POS automation and interface with ERP applications at the back end
RM and FG automation of barcodes for receipts and issues using infor warehouse mobility
solutions
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/product_summary/erp/warehouse-mobility/
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Inspection and test certifcates for qa functions in shopfloor like radiography and leask
testing with interface to erp production order operations
SOCIAL BUSINESS AND MOBILITY SOLUTIONS
Infor Social for Business
1.1. Infor Ming.leTM fundamentally changes the way people do work
Infor Ming.leTM is Infor’s new centralized platform for social collaboration, business process
improvement, and contextual analytics.
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/solutions/technology/social-business/
1.2. Infor Mobility solutions
Infor Mobile applications are engineered to take full advantage of your mobile device's
capabilities. It delivers mobile alerts, approvals, and tasks with embedded businesses intelligence
that automatically focuses on valuable in-context information related to the work you're doing at
any given moment. You can access graphs, charts, and critical information to help you act faster
and work smarter.
If you need more Information, Visit the following link and contact ITWare for a quick demo
http://www.infor.com/solutions/technology/mobility/road-warrior/
1.3. Smart Mobile Solutions
ITWare in tandem with its business associate ANUBAVAM brings to the ME Region powerful
spectrum of mobile solutions to an array of industries that is scalable and in sync with business
requirements. We have extensive expertise in the development of mobile applications using bestof-the-breed application platforms. From mobile strategy, architecture and interfaces, we provide
turnkey mobile solutions across multiple devices and operating systems with an intuitive and
device-specific user experience.
Our core strength is in the following Mobile Domains:
 Automobile
 Airlines
 Healthcare
 Insurance
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Restaurant
Higher Education
Retail / Shopping
Mobile CMS
Visit the following link and call ITWare for a quick demo
http://www.anubavam.com/mobile-solutions
OUTSOURCING AND APPLICATION DEVELOPMENT
Application Development
Specific product development for SMB customers as client server or web based architecture on
Microsoft, Java, PHP and other open source technologies with integration to any back end
applications where required is one of our strengths. We use a combined offshore development
and on site implementation approach to optimize the TCO. ITWare has already many successful
projects having delivered complex solutions with aggressive timelines to prestigious customers
like Samsung SDS, BAT, Dubai Police and Pent Air to name a few.
Resourcing and Augmentation - IT Resource Placements and Off - Shore Support
We do provide skilled ERP, BI and Dot net/Java resources as well as senior finance and IT
resources both on short and long term projects to our existing customer base as well as to large
service providers and partners
We also specialize in one off placements as well as contracting Assignments which includes the
following scope of services:
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Short listing the profile for the position
Conducting first level technical and functional interviews
Do a reference check on selected profile from previous Employers
Liaise with the company and the selected candidate till he confirms
Acceptance of the offer and comes on board within the given time frame
IT Ware has done significant amount of Outsourcing business in the region for several
years.
A snapshot of our specialized areas of outsourcing and offshore support is mentioned in the
tables below:
Enterprise Solutions
Infor ERP & BI,
Oracle E Business & JDE
SAP BO & Hyperion
Enterprise ERP,
IFS, MS
Dynamics AX
Database
OracleDBA
SQLEnterpriseserver
SQLreportingservices
versionupgrades
Migration Skills
Specialized
Areas
Android, iO S,
Windows
O bjective C,
Android SDK,
H TM L 5, CSS 3
native plug ins
R esponsive UI & Js
Mobility
C++
ASP Dot Net
Share point portal
Java / J2 EE
Java scripts
PHP, Flash
Other Development Skill sets
OUR PROCESS METHODOLOGY FOR TALENT SEARCH AND ACQUISITION
Salient features of our hiring pipe which is the main engine behind our talent aquistion activity.
CUSTOMER TESTIMONIALS
Customer profiles and Testimonials
ITW has always believed that Customer Retention and Loyalty can only be achieved with a direct
personal rapport with its customers to set the expectation right from first day of engagement and
to ensure that we deliver what we promise and much more but never over promise and risk the
failure of non-performance and customer dissatisfaction. This has been one of our strengths and
the reason for retaining some of the clients over the last 10 years who have been the pillars for
our success, growth and where we are today
Enterprise Customers
Wade Adams Contracting, UAE
http://www.wadeadams.com
One of the largest Contracting companies in the Region specializing in bridges and roads
construction. A long time ITW Customer who has outsourced the Enterprise application support
to ITW on Annual contract basis including offshore customization.
Pan Emirates Furniture, Sharjah, UAE
http://www.panemirates.com/
A large Furniture company based out of Sharjah with shops and branches all over UAE and Oman,
Bahrain and Qatar with a huge potential for further expansion. ITW has been involved with the
entire interface applications implemented for this customer with
Baan like Retail, WMS, and hand held applications etc. as well as the first point of contact for Baan
support. ITWARE in association with their offshore partner Merino Services a completed a
successful migration project which was a challenging and complex one with integration between
ERP, Warehouse Management and Point of Sales solutions with real time inventory
Hassan’s Opticians Company, Kuwait
http://www.hassans.com/home.aspx
Hassan’s is one of the leading Retail and wholesalers for reputed optical brands in the Region and
ITWARE is proud to be associated with Hassan’s in choosing and implementing ERP, POS, Lab,
HRMS and Time and Attendance solutions where the entire project from start was managed by
ITWARE with whole lot of associate partners
METITO, Sharjah
http://www.metito.com
A Large Water Treatment and Desalination Company using Infor LN and supported by ITWare in
many of their past ERP and BI projects and continues to be a Long time Business partner
SKM Air Conditioning Equipment, Sharjah
www.skam.ae
SKM Air Conditioning is a pioneer name in the Air conditioning industry. It is one of the leading
manufacturers of HVAC equipment in the Gulf. ITW has been supporting SKM in all their IT
initiatives for Enterprise solutions all along right from Baan IV application to Infor LN and is
actively working to optimize SKM’s Investments in the long run
Awal Gulf Manufacturing Bahrain
Awal Gulf is a refrigeration and air conditioning equipment manufacturer, unique in its class and
industry size in Bahrain. It has three manufacturing plants in the Sitra Industrial Area and Bahrain
International Investment Park in Hidd with a work force well over 1500. As one of the oldest ERP
customers in the Region ITWARE is closely associated with Awal Gulf in all their ERP optimization
initiatives at present
Development Projects
Dubai Police HQ, Dubai, UAE
http://www.dubaipolice.gov.ae/dp/
A large Government entity with a high degree of IT automation and E- Government t solutions
where ITW has successfully completed a complex Java-Oracle project for consolidating their time
and attendance solutions as a centralized fully web based solution which enables DP to track their
entire footfall of the various Types of visitors and employees as part of their improved security
measures.
BC Gas (part of BC Lootah group), Dubai, UAE
http://www.lootahbcgas.com
BCG is a large private sector entity with multiple Divisions. For their Natural Gas Utility business
ITWARE was entrusted with the task of building a web based portal application for their high
profile customers to service their utility connections and related transactions fully integrated with
MS GP Application at the back end. Project successfully completed using local resources in record
time.
Samsung SDS
http://www.sds.samsung.com/index.jsp
ITW has been working with Samsung SDS ME Region closely to provide Specific developed
solutions across multiple technologies with focus on integration to their back office applications
as well as resources
Emirates Techno Casting (ETC), Sharjah:
www.emiratestechnocasting.com
Emirates Techno Casting is a sought-after supplier of steel castings to 'oil', 'gas', 'power',
'chemical' 'engineering' 'Construction & Mining' industry', includes the widest range of valve
castings, pump castings, cathode protection equipment and industrial radiography services.
They are using ITW’s Radiography Testing Solution software for the radiography testing Process
from the year of 2006 onwards.
Some LogiTrack WMS Customers
Koohiji Group, Dubai:
http://www.koohijigroup.com/
Customer quiet happy with our WMS solution and repeat orders have been given for further
developments and using our solution including upgrades to manage their customs Inventory and
related logistics operations
Societe Djiboutinne De Commerce (SDC), Jabel Ali
http://www.sdcworldwide.com/
This customer is a third party logistics service provider who has been using LogiTrack for their 3 PL
operations.
Mannai tech (CPIC), Bahrain:
http://www.mannaitech.com/
CPIC seeks to provide value added services in the field of analyzers and instrumentation through
facilities in the Kingdom of Saudi Arabia, Middle East and the Gulf region. They have been using
ITW’s LogiTrack for the last 4 years to manage their entire inventory and billing operations
Translink Logistics LLC, Dubai, UAE
ITW has supported Translink with its warehouse management solution to optimize their current 3
PL operations for a large chemical based MNC customer in UAE.
List of our Proud Customers in Multiple Domains
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Wade Adams Contracting, UAE-Projects-Roads and Bridges
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Future Pipe Group, UAE- Manufacturing- Fiber Optic Pipes
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Pan Emirates Furniture, UAE-Retail - Household Furniture
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Hassan's Opticians, Kuwait- Retail and Dist.- Branded Optical Segment
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Metito International, UAE/Egypt-Water Treatment and Desalination
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Oman Textile Manufacturing , Oman- Spinning and Weaving
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National Cables, UAE- Electrical cables
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Aswan International Engineering, UAE- Marine Engineering
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Awal Gulf Manufacturing, Bahrain- Manufacturing-Air Conditioners
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Pent Air Group, UAE -Process- Foundry/ Valves Production
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SKM Air Conditioning Equipment, UAE- Projects-Large Industrial Cooling
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Kuwait Catalyst Company, Kuwait-Crude Oil Purifiers
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REDA RAK, RAK, UAE- Oil and Gas Electro Mechanical
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National Detergents, Oman- Process-Detergents and Powders
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Oman Cables- Power Cables
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Arabian Packaging Company, UAE Corrugated Boxes and Packaging
ITWare News Links
http://techchannelmea.com/techchannelmea/partner-programmes/analysis/infor-partners-upbeatafter-revamp.htm
http://www.itp.net/594537-evolving-state-of-erp
http://www.itp.net/589047-pan-emirates-to-roll-out-infor-erp-and-scm
http://www.itp.net/581727-metito-to-deploy-infor-erp-solution
http://www.infor.com/company/news/pressroom/pressreleases/AwalGulf/
http://www.infor.com/company/news/pressroom/pressreleases/Hassans-LN/
http://www.infor.com/company/news/pressroom/pressreleases/PanEmirates/