Smart Enterprise - SME Solutions to Grow your Business
Smart Enterprise - SME Solutions to Grow your Business Narayanan Ramkumar – Director [email protected] M: 971 50 4564480 T: 971 4 2364291 F: 971 4 2364292 Website: www.itware.ae WHO WE ARE IT Ware L.L.C commenced its customer service journey more than a decade ago in Dubai, UAE backed up by hands on promoters with vast prior domain exposure in Manufacturing, Finance and Supply Chain from the ME Region to provide Consulting, Resources and support services for Enterprise and Growing list of SMB customers in GCC countries. Our Business is focused around ERP solutions in Finance, Logistics, Manufacturing and Middleware empowered with mobile, social and cloud solutions. ITWare along with its valued business partners also specializes in niche solutions in HR and Payroll, Retail Automation, Mobile solutions, Shop floor Automation, Fleet Management and Mobile commerce fully integrated with back end ERP solutions from Infor, Oracle and Microsoft as well whole lot of back end enterprise products. Our solutions are easy to use, reliable and configurable as per Customer requirements as we continue to focus on the following domains as our core strengths: Manufacturing Retail Logistics (wholesale/Trading/Warehouses including 3 PL) Service Projects and Construction ITWare is proud and honoured to have a customer base in both Enterprise and SMB segments as established names amongst its customers in all these domains who have remained with us over the last 10 years being the pillars of our existence and growth. WHAT WE DO ITWare offers Business solutions to Customers with the prime objective of bringing faster and optimal Return on their Technology Investments. We, at ITWare believe that our Solutions and Services should: Make the Customers Operations robust, secure, effective and efficient Automate operations using integrated technologies Minimize manual workload and multiple solutions with cutting edge integrated technology ensuring higher productivity and user acceptance Train and Augment Customers Human Resources where necessary with Knowledge Transfer as the key to success Based on the above Goals we have identified the following services as our core business: Enterprise Solutions (ERP and BI) Logistics and Related Vertical Solutions (WMS, Customs, 3PL, Barcode/RFID/POS& Loyalty) Mobility and Cloud Solutions( Android/ IOS/Windows Mobile) Product and Application Development (Dot Net, HTML, Java, PHP etc.) Outsourcing Support and Services( Onsite and Remote support Services) HR Placements in IT and Finance( Short term/long term projects and one off placements) Products and Services: Enterprise Solutions (In premise and Cloud) Logistics Solutions and Verticals Mobility/Social Infor Baan IV/V Infor 10 LN Infor 10 Visual Infor 10 Syteline Infor 10 ION and BI MS Dynamics AX/GP IFS SAP BI SAGE LOGITRACK WMS SMARTTRACK WMS Mobile/Handheld Infor Ware House Mobility Fleet Management/Smart Track HRMS and Time Attendance Retail Automation and Loyalty Development Projects Offshore Support services HR Placements Dot Net/HTML/Flash Oracle Forms/Java Open source/ PHP/MYSQL ERP Offshore support Offshore Development Short Term/Long Term Projects One off Placements Infor Social Infor Mobility Smart Mobile Apps Affiliations INFOR www.infor.com TM ITWARE is a long time reputed Channel partner with Infor for providing the ERP solutions and support services of Infor with specific solutions like Infor Baan IV, Baan V, ERP LN, Infor Syteline, Infor Visual , ION BI and Infor PM Solutions in GCC Region and Certain parts of Africa. The senior Management of ITWare have been associated with Infor and its predecessor companies in the Region in some capacity or other for close to 2 decades and have retained the goodwill and confidence of Infor customers across the Region MERINO SERVICES www.merinoservices.com Merino Services is a worldwide provider of Business Consulting and IT Services organization providing value-added services as a Partner-to-Progress with our esteemed customers and business associates. Merino Services is a fully owned subsidiary of USD 190 Million Merino Group. Merino Services Specializes in Designing and Implementation of various business solutions for customers as per the quality standards of ISO 9001:2008. ITWARE LLC, Dubai, UAE a long time Infor ERP channel partner and service provider for Infor customers in the ME Region (ITWARE) and Merino Consulting Services one of the largest Infor ERP LN/ ERP LN partners (Merino Consulting Services) with presence across Asia Pacific, EMEA and the America’s have a strategic alliance to strengthen their presence in the Middle Eastern market with Infor Business Solutions. The Strategic Alliance is driven by the complementing strengths of the two organizations. ITWARE, with a strong local presence in the Middle East, with years of experience in working with ERP LN / ERP LN customers in the region, brings a strong local flavour to the relationship along with Merino Consulting Services, which is one of the world’s largest Infor Partner, possessing strong delivery strengths, proven On Site/ Off Site/ Off Shore Delivery Model and Global experience. The partnership between these companies makes this alliance a compelling option for existing and new customers for ERP LN, Visual, Syteline and ION DLI Systems www.dli-it.com DLI offers solutions for Access Control, Employee Time Attendance, HR/Payroll and Job Management with On-line Data Capturing Terminal from Pyrescom, France and in-house developed application software. In tie up with M/s DLI systems, IT WARE offers a complete payroll and personnel management system (PMS) as well a fully integrated time and attendance system (TAS) including hardware/terminals with integration to back end ERP solutions like Infor, Oracle, MS GP and Tally. Since DLI is an acknowledged leader in T&A and payroll solutions localized to the Region and Infor and MS Dynamics GP do not have a similar solution ITW sees the association with DLI as a strategic alliance as DLI has more than 300 customers with similar back end applications Partnerships P2Softech www.p2softech.com P2 Softech specializes in Microsoft development, product testing, performance fine tuning, DB support and Corporate Training. ITW and P2 have successfully completed a prestigious corporate training program for Dubai Police in 2012 which was selected as one of the best training initiatives and were awarded certificates of appreciations for this effort ANUBAVAM www.anubavam.com Based in San Antonio, Texas and Chennai, India Anubavam has been delivering compelling solutions to over 100 clients in 15 countries, from large enterprises to emerging technology companies. As a proven leader in consulting and technology solutions, Anubavam delivers engaging web and mobile experiences that drive business growth for our clients. We help clients transform and thrive in a rapidly changing world with our deep technology expertise, vast experience and vertically aligned business model. Anubavam is an innovator and co-creator of innovative solutions using cutting-edge technological expertise in CMS development, Mobility, and cross platform development. ITWare has joined hands with Anubavam to bring their smart mobile niche applications to the ME Region to its existing and new enterprise and SME customers backed up by its own experience with these customers in successful turnkey IT projects to optimize on their current IT investments using these mobile solutions where needed including mobile apps. Products & Services ENTERPRISE SOLUTIONS Infor ERP solutions deliver functionality and usability specifically for the manufacturing and distribution industries. Refined and proven through decades of use by more than 70,000 customers in 200+ countries and territories, Infor ERP minimizes costly customizations and lets you work smarter and faster. As a long-time partner for Infor ERP solutions, ITWare is actively involved as an Infor Channel partner in providing Licenses, Implementation, Migration and Integration services to the existing Infor Customers and new prospects. Some of the key services offered in ERP consulting and Development include but not limited to: Proof of concept for new Infor prospects Business process, Audit and Optimization consulting for existing Infor ERP Clients New Infor ERP implementations with an offshore and onshore approach Migration for older Infor ERP versions to Infor current Version AMC support services Training, onshore and off shore report/technical customization Outsourcing/off-shoring of entire ERP Application and support services INFOR LN (BAAN IV, BAAN V AND LN) Infor LN is the most powerful and comprehensive system available for managing the demands of complex, global operations. It has proven itself in a wide variety of engineering based industries including automotive, equipment, high tech and electronics, and aerospace and defence. It is the only full-featured manufacturing solution that completely and simultaneously supports all of the production processes commonly found in modern manufacturing from engineer-to-order to repetitive. With industry-specific capabilities that embody best practices for managing the intricate demands of industrial manufacturing, Infor LN gives you control over every aspect of your operation, from design through to delivery, and beyond. By giving you the ability to fine-tune your business process quickly and easily to stay ready for every change you encounter, Infor LN helps you adjust to disruptions in the business world without disrupting your business. If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/product_summary/erp/ln/ INFOR VISUAL ERP Infor VISUAL is a powerful enterprise resource planning (ERP) solution specifically for order-driven manufacturers. Infor VISUAL helps you overcome the many complexities of manufacturing, such as rising globalization, increasingly restrictive regulations, extended supply chains, growing customer pressures and more. Infor Visual is an ideal ERP for SMB domain in the ME Region with a very competitive license price and low cost of TCO. We offer License, implementation and support services for Infor ERP Visual in tandem with our offshore team from India. If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/product_summary/erp/visual/ INFOR SYSTELINE ERP Infor Syteline ERP Provides the foundation for discrete manufacturers in a broad range of industries, such as metal fabrication, industrial equipment and machinery, and high-tech and electronics. Syteline ERP improves business efficiency, customer service, and productivity and enables tight integration with tools for sales and customer relationships, production, supply chain, product data, inventory, accounting and financials, and human resources. Infor Syteline is also available as a cloud subscription model for License and support from Infor and comes with rich functionality, advanced technology and a fast track implementation and a visible ROI in many areas from first year If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/product_summary/erp/sl/ INFOR TECHNOLOGIES AND POWER OF 10X Agility, intelligence and speed: The Infor 10x Technology advantage Infor 10x, the latest release of Infor's proven business applications delivers major advancements across all of Infor's core product lines, allowing you to maximize your investments in existing technologies and take advantage of innovative new solutions without committing to complex integrations and endless implementations. You also get access to innovative, forward-thinking solutions capable of transforming the way you work. INFOR ION and ION BI powered by Infor Social for Business Achieve end-to-end efficiency with Infor ION, With Infor ION you'll be able to: Easily integrate both Infor and third party software applications. Create workflows and alerts that dramatically improve exception management. Design, standardize, monitor, or change any business process without IT involvement. Connect applications to the actions that take place outside of them. Easily monitor your entire business and make better decisions faster. If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/solutions/technology/ion/ Infor BI Analytics Get a comprehensive business intelligence platform that can be used in any domain or industry. Powered by an in-memory database, the solution offers a unique, multi-purpose web front end, as well as mobile capabilities that deliver the information you need anytime, anywhere. If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/solutions/technology/analytics/ LOGISTICS AND OTHER VERTICAL SOLUTIONS LogiTrack WMS ITWARE owns an in house Warehouse Management solution “LogiTrack” on Microsoft technology which offers entire spectrum of warehouse functionality right from PO tracking, receipts, automatic put away, bar code-RFID tags identification, storage conditions set up, cross docking, space measurement /control, 3rd party logistics, inventory checking/counting, pallet identification etc. We are also in the process of creating a smart phone solution for WMS called “SmartTrack” for providing most of the WMS functionality where required to logistic users on the move to track their inventory any time anywhere and to have total control over their operations Other Vertical Solutions Personnel and Payroll solution and a full-fledged HRMS solution integrated with any ERP at the back end by ITWare at a very competitive price for License and implementation in tandem with our partner M/s DLI Systems, Dubai, UAE. Visit for more details. If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.dli-it.com/ Hand held automation for van sales automated with ERP solutions POS automation and interface with ERP applications at the back end RM and FG automation of barcodes for receipts and issues using infor warehouse mobility solutions If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/product_summary/erp/warehouse-mobility/ Inspection and test certifcates for qa functions in shopfloor like radiography and leask testing with interface to erp production order operations SOCIAL BUSINESS AND MOBILITY SOLUTIONS Infor Social for Business 1.1. Infor Ming.leTM fundamentally changes the way people do work Infor Ming.leTM is Infor’s new centralized platform for social collaboration, business process improvement, and contextual analytics. If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/solutions/technology/social-business/ 1.2. Infor Mobility solutions Infor Mobile applications are engineered to take full advantage of your mobile device's capabilities. It delivers mobile alerts, approvals, and tasks with embedded businesses intelligence that automatically focuses on valuable in-context information related to the work you're doing at any given moment. You can access graphs, charts, and critical information to help you act faster and work smarter. If you need more Information, Visit the following link and contact ITWare for a quick demo http://www.infor.com/solutions/technology/mobility/road-warrior/ 1.3. Smart Mobile Solutions ITWare in tandem with its business associate ANUBAVAM brings to the ME Region powerful spectrum of mobile solutions to an array of industries that is scalable and in sync with business requirements. We have extensive expertise in the development of mobile applications using bestof-the-breed application platforms. From mobile strategy, architecture and interfaces, we provide turnkey mobile solutions across multiple devices and operating systems with an intuitive and device-specific user experience. Our core strength is in the following Mobile Domains: Automobile Airlines Healthcare Insurance Restaurant Higher Education Retail / Shopping Mobile CMS Visit the following link and call ITWare for a quick demo http://www.anubavam.com/mobile-solutions OUTSOURCING AND APPLICATION DEVELOPMENT Application Development Specific product development for SMB customers as client server or web based architecture on Microsoft, Java, PHP and other open source technologies with integration to any back end applications where required is one of our strengths. We use a combined offshore development and on site implementation approach to optimize the TCO. ITWare has already many successful projects having delivered complex solutions with aggressive timelines to prestigious customers like Samsung SDS, BAT, Dubai Police and Pent Air to name a few. Resourcing and Augmentation - IT Resource Placements and Off - Shore Support We do provide skilled ERP, BI and Dot net/Java resources as well as senior finance and IT resources both on short and long term projects to our existing customer base as well as to large service providers and partners We also specialize in one off placements as well as contracting Assignments which includes the following scope of services: Short listing the profile for the position Conducting first level technical and functional interviews Do a reference check on selected profile from previous Employers Liaise with the company and the selected candidate till he confirms Acceptance of the offer and comes on board within the given time frame IT Ware has done significant amount of Outsourcing business in the region for several years. A snapshot of our specialized areas of outsourcing and offshore support is mentioned in the tables below: Enterprise Solutions Infor ERP & BI, Oracle E Business & JDE SAP BO & Hyperion Enterprise ERP, IFS, MS Dynamics AX Database OracleDBA SQLEnterpriseserver SQLreportingservices versionupgrades Migration Skills Specialized Areas Android, iO S, Windows O bjective C, Android SDK, H TM L 5, CSS 3 native plug ins R esponsive UI & Js Mobility C++ ASP Dot Net Share point portal Java / J2 EE Java scripts PHP, Flash Other Development Skill sets OUR PROCESS METHODOLOGY FOR TALENT SEARCH AND ACQUISITION Salient features of our hiring pipe which is the main engine behind our talent aquistion activity. CUSTOMER TESTIMONIALS Customer profiles and Testimonials ITW has always believed that Customer Retention and Loyalty can only be achieved with a direct personal rapport with its customers to set the expectation right from first day of engagement and to ensure that we deliver what we promise and much more but never over promise and risk the failure of non-performance and customer dissatisfaction. This has been one of our strengths and the reason for retaining some of the clients over the last 10 years who have been the pillars for our success, growth and where we are today Enterprise Customers Wade Adams Contracting, UAE http://www.wadeadams.com One of the largest Contracting companies in the Region specializing in bridges and roads construction. A long time ITW Customer who has outsourced the Enterprise application support to ITW on Annual contract basis including offshore customization. Pan Emirates Furniture, Sharjah, UAE http://www.panemirates.com/ A large Furniture company based out of Sharjah with shops and branches all over UAE and Oman, Bahrain and Qatar with a huge potential for further expansion. ITW has been involved with the entire interface applications implemented for this customer with Baan like Retail, WMS, and hand held applications etc. as well as the first point of contact for Baan support. ITWARE in association with their offshore partner Merino Services a completed a successful migration project which was a challenging and complex one with integration between ERP, Warehouse Management and Point of Sales solutions with real time inventory Hassan’s Opticians Company, Kuwait http://www.hassans.com/home.aspx Hassan’s is one of the leading Retail and wholesalers for reputed optical brands in the Region and ITWARE is proud to be associated with Hassan’s in choosing and implementing ERP, POS, Lab, HRMS and Time and Attendance solutions where the entire project from start was managed by ITWARE with whole lot of associate partners METITO, Sharjah http://www.metito.com A Large Water Treatment and Desalination Company using Infor LN and supported by ITWare in many of their past ERP and BI projects and continues to be a Long time Business partner SKM Air Conditioning Equipment, Sharjah www.skam.ae SKM Air Conditioning is a pioneer name in the Air conditioning industry. It is one of the leading manufacturers of HVAC equipment in the Gulf. ITW has been supporting SKM in all their IT initiatives for Enterprise solutions all along right from Baan IV application to Infor LN and is actively working to optimize SKM’s Investments in the long run Awal Gulf Manufacturing Bahrain Awal Gulf is a refrigeration and air conditioning equipment manufacturer, unique in its class and industry size in Bahrain. It has three manufacturing plants in the Sitra Industrial Area and Bahrain International Investment Park in Hidd with a work force well over 1500. As one of the oldest ERP customers in the Region ITWARE is closely associated with Awal Gulf in all their ERP optimization initiatives at present Development Projects Dubai Police HQ, Dubai, UAE http://www.dubaipolice.gov.ae/dp/ A large Government entity with a high degree of IT automation and E- Government t solutions where ITW has successfully completed a complex Java-Oracle project for consolidating their time and attendance solutions as a centralized fully web based solution which enables DP to track their entire footfall of the various Types of visitors and employees as part of their improved security measures. BC Gas (part of BC Lootah group), Dubai, UAE http://www.lootahbcgas.com BCG is a large private sector entity with multiple Divisions. For their Natural Gas Utility business ITWARE was entrusted with the task of building a web based portal application for their high profile customers to service their utility connections and related transactions fully integrated with MS GP Application at the back end. Project successfully completed using local resources in record time. Samsung SDS http://www.sds.samsung.com/index.jsp ITW has been working with Samsung SDS ME Region closely to provide Specific developed solutions across multiple technologies with focus on integration to their back office applications as well as resources Emirates Techno Casting (ETC), Sharjah: www.emiratestechnocasting.com Emirates Techno Casting is a sought-after supplier of steel castings to 'oil', 'gas', 'power', 'chemical' 'engineering' 'Construction & Mining' industry', includes the widest range of valve castings, pump castings, cathode protection equipment and industrial radiography services. They are using ITW’s Radiography Testing Solution software for the radiography testing Process from the year of 2006 onwards. Some LogiTrack WMS Customers Koohiji Group, Dubai: http://www.koohijigroup.com/ Customer quiet happy with our WMS solution and repeat orders have been given for further developments and using our solution including upgrades to manage their customs Inventory and related logistics operations Societe Djiboutinne De Commerce (SDC), Jabel Ali http://www.sdcworldwide.com/ This customer is a third party logistics service provider who has been using LogiTrack for their 3 PL operations. Mannai tech (CPIC), Bahrain: http://www.mannaitech.com/ CPIC seeks to provide value added services in the field of analyzers and instrumentation through facilities in the Kingdom of Saudi Arabia, Middle East and the Gulf region. They have been using ITW’s LogiTrack for the last 4 years to manage their entire inventory and billing operations Translink Logistics LLC, Dubai, UAE ITW has supported Translink with its warehouse management solution to optimize their current 3 PL operations for a large chemical based MNC customer in UAE. List of our Proud Customers in Multiple Domains Wade Adams Contracting, UAE-Projects-Roads and Bridges Future Pipe Group, UAE- Manufacturing- Fiber Optic Pipes Pan Emirates Furniture, UAE-Retail - Household Furniture Hassan's Opticians, Kuwait- Retail and Dist.- Branded Optical Segment Metito International, UAE/Egypt-Water Treatment and Desalination Oman Textile Manufacturing , Oman- Spinning and Weaving National Cables, UAE- Electrical cables Aswan International Engineering, UAE- Marine Engineering Awal Gulf Manufacturing, Bahrain- Manufacturing-Air Conditioners Pent Air Group, UAE -Process- Foundry/ Valves Production SKM Air Conditioning Equipment, UAE- Projects-Large Industrial Cooling Kuwait Catalyst Company, Kuwait-Crude Oil Purifiers REDA RAK, RAK, UAE- Oil and Gas Electro Mechanical National Detergents, Oman- Process-Detergents and Powders Oman Cables- Power Cables Arabian Packaging Company, UAE Corrugated Boxes and Packaging ITWare News Links http://techchannelmea.com/techchannelmea/partner-programmes/analysis/infor-partners-upbeatafter-revamp.htm http://www.itp.net/594537-evolving-state-of-erp http://www.itp.net/589047-pan-emirates-to-roll-out-infor-erp-and-scm http://www.itp.net/581727-metito-to-deploy-infor-erp-solution http://www.infor.com/company/news/pressroom/pressreleases/AwalGulf/ http://www.infor.com/company/news/pressroom/pressreleases/Hassans-LN/ http://www.infor.com/company/news/pressroom/pressreleases/PanEmirates/
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