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Fishers Place and Twinbrook Metro Park
Electronic Tenant® Portal
Created on June 29, 2015
12725 Twinbrook Parkway: About 12725 Twinbrook
Building Owner: JBG/BC Twinbrook, L.P.
Building Manager: JBG Commercial Management, LLC
Property Summary
12725 Twinbrook Parkway, located within the Twinbrook Metro Park complex, is a 58,880 square foot
building housing both office and laboratory space. Fronting Twinbrook Parkway, 12725 Twinbrook
exemplifies a Montgomery County business location at its best. Its close proximity onto the I-270 corridor
from Rockville Pike offers access to all points in the Metropolitan area.
The Twinbrook Metro Station, within close walking distance from the building, puts downtown Washington a
mere thirty minutes away. Nearby shops, restaurants, and hotels further contribute to the quality of the
working environment at 12725 Twinbrook.
The property, which is situated on 3.96 acres, was constructed in 1968, and completely renovated in 1997.
The upper floor lobby was renovated and the roof was replaced in third quarter 2009.
Address:
12725 Twinbrook Parkway
Rockville, MD 20852
Building Management:
JBG’s on-site management team at JBG/BC Twinbrook, L.P. includes a Portfolio Manager, Senior Property
Manager, Assistant Property Manager, Tenant Service Coordinator, Accounting Administrator,
Administrative Assistant, and four Building Engineers. The Management Office is located in Suite 0200 on
the terrace level at 5635 Fishers Lane, Rockville, Maryland 20852. Normal office hours are 8:00 a.m. to 5:00
p.m., Monday through Friday, closed on Saturdays and Sundays and most federal holidays. To contact the
office, please call (301) 468-0200. During non-business hours, please call the engineer emergency line at
(240) 372-3784 for after-hours emergencies.
Both the management team and building engineers are available for emergencies on a 24-hour, 365
day-a-year basis; however, after normal business hours, all tenant requests for engineering services will
result in a charge to the tenant of at least 4 hours overtime per engineer, plus equipment and/or supply
charges.
Other building services are provided through contracts with firms specializing in the disciplines needed to
support the property.
12725 Twinbrook Parkway: Building Amenities
Transportation
JBG/BC Twinbrook, L.P.’s central location provides easy access to the Metro system. The Twinbrook stop
(Red Line) is conveniently located approximately two blocks away.
Parking
Surface parking is available at this building. Additional parking spaces are available in the adjacent parking
garage; Atlantic Services provides service for daily and monthly parking.
Atlantic Parking
Yohannes Kifle
(202) 466-5050
Parking lots are located in the front and rear of the building. The building is within walking distance to
Twinbrook Metrorail Station and bus service, hotels, and restaurants.
12725 Twinbrook Parkway: Building Hours & Holidays
Normal building operating hours of JBG/BC Twinbrook, L.P. are 6:00 a.m. to 6:00 p.m., Monday through
Friday. Normal hours of access into the building are 6:00 a.m. to 6:00 p.m., Monday through Friday. Access
into the building at all other times requires use of a building access card. Security procedures are reviewed
in detail later in this Section.
Subject to individual lease provisions, JBG/BC Twinbrook, L.P. will be closed on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Should you require cleaning, heating, ventilation, air conditioning or other special services on any of the
above holidays, please contact Building Management at least 24 hours in advance. Building staff and
contractors observe these holidays; therefore, you will be charged for any building services rendered on
these days unless your lease stipulates otherwise. Management can provide you with an estimate for any of
the above services.
12725 Twinbrook Parkway: Building Specifications
Building: This 58,880 square foot two story building was completely renovated in 1997.
Floor Size: 1- 29,579 rentable square feet (laboratory/office)
2- 29,301 rentable square feet (laboratory/office)
HVAC: HVAC for the laboratory space is provided by four (4) gas-fired Mammoth 100-ton package units
with Hitachi screw compressors. The labs are one-pass systems with 100% air exhausted. Two (2) 50-ton
Trane Package units provide HVAC to the office areas located along the perimeter.
Domestic hot water is produced by two (2) gas-fired water heaters. The water heaters are 85-gallon
capacity units, and are manufactured by A.O Smith.
Elevators: One Dover hydraulic elevator provides vertical transportation in the building. The elevator is a
freight/passenger elevator, which is rated at 4,500 pounds. Schindler Elevator Company provides elevator
service and preventative maintenance.
Roof: Steel decking with built up system. The roof was recently replaced in 2009.
Fire & Safety: All floors are fully sprinkled. The fire panel is monitored twenty-four hours per day seven
days a week by ASG for alarm or trouble signals.
12725 Twinbrook Parkway: Important Phone Numbers
Important Phone Numbers
Management Office
Management Office – Facsimile
24 Emergency
Police Emergency
Fire Emergency Fire Emergency
Medical Emergency
Poison Control Center
Rockville MD Fire Department
Non-Emergency
Rockville MD Police Department
Non-Emergency
Metro
Metrobus and Metrorail Schedule
Information
Utilities
PEPCO Information and Billings
Emergency and Lights
Out/Power Off (all hours)
Verizon
Weather
Time
(301) 468-0200
(301) 468-3304
(240) 372-3784
911
911
911
(800) 222-1222
(301) 424-2311
(301) 424-2102
(202) 637-7000
(202) 637-1328
(202) 833-7500
(202) 833-7500
(703) 954-6282
Your area code +
936-1212
Your area code +
844-4444
5630 Fishers Lane: About 5630 Fishers Lane
PROPERTY SUMMARY
5630 Fishers Lane is a two-story office building located in Rockville, Maryland. The building façade is brick
with tinted glass. A surface parking lot containing two hundred and twenty spaces (220) is located at the
front of the property, and is managed and controlled by the tenant. The tenant maintains all security for the
property, security gates are located at the entrance and exit of the front and back parking lots and are also
maintained by the tenant.
The building offers excellent access to public transportation and highways. 5630 Fishers Lane exemplifies a
Montgomery County business location at its best. Bordered by Parklawn Drive, Twinbrook Parkway and
Fishers Lane, 5630 Fishers Lane enjoys outstanding visibility and identity. Its close proximity to the 1-270
corridor from Rockville Pike offers tenants access to all critical points in the Metropolitan area. The building
is located within walking distance of the Twinbrook Metro Station, which serves rail transportation to the
metropolitan area, and is located within a mile of a major arterial highway.
5630 Fishers Lane: Building Amenities
Parking: 220 uncovered, unreserved surface spaces.
Additional Parking spaces are available in the parking garage across the street. Atlantic Services provides
services for daily and monthly parking.
Atlantic Parking
Yohannes Kifle
(202) 466-5050
5630 Fishers Lane: Building Hours & Holidays
Normal building operating hours of JBG/5630 Fishers Lane, L.L.C. are 6:00 a.m. to 6:00 p.m., Monday
through Friday. Normal hours of access into the building are 6:00 a.m. to 6:00 p.m., Monday through Friday.
Access into the building at all other times requires use of a building access card. Security procedures are
reviewed in detail later in this Section.
Subject to individual lease provisions, JBG/5630 Fishers, L.L.C. will be closed on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Should you require cleaning, heating, ventilation, air conditioning or other special services on any of the
above holidays, please contact Building Management at least 24 hours in advance. Building staff and
contractors observe these holidays; therefore, you will be charged for any building services rendered on
these days unless your lease stipulates otherwise. Management can provide you with an estimate for any of
the above services.
5630 Fishers Lane: Building Security
Building security is maintained by the tenant. Card readers and full time security guards are the sole direct
expense of the tenant, and is coordinated by the tenant.
5630 Fishers Lane: Building Specifications
This 54,583 square foot three story building was completely renovated in 1997.
Office Building Size: 54,583 rentable square feet
1
2
27,292 rentable square feet (office)
27,291 rentable square feet (office)
Elevators: One hydraulic elevator provides vertical transportation throughout the building. The elevator is a
freight/passenger elevator rated at 3000 pounds. Schindler Elevator provides elevator maintenance.
HVAC: Two Trane Intellipak roof top units.
Two hot water boilers.
Constant volume hot water VAV
boxes.
Security: Card readers and full time security guards are the sole direct expense of the tenant, and is
coordinated by the FDA.
Fire/Life Safety: All floors are fully sprinklered. Fire panels are monitored 24 hours per day 7 days a week
by Tenn Security for alarm and trouble signals.
Energy Management: The building is connected to a Siemens energy management system. Time switch
controls are installed on all core A/C units and exterior lighting.
Exterior Construction Materials: Constructed utilizing steel frame and structural steel decking. The
foundations are reinforced concrete. The second floor is concrete poured over decking. The building exterior
is brick façade with tinted glass.
5630 Fishers Lane: Important Phone Numbers
Important Phone Numbers
Management Office
Management Office – Facsimile
24 Emergency
Police Emergency
Fire Emergency Fire Emergency
Medical Emergency
Poison Control Center
Rockville MD Fire Department
Non-Emergency
Rockville MD Police Department
Non-Emergency
Metro
Metrobus and Metrorail Schedule
Information
Utilities
PEPCO Information and Billings
Emergency and Lights
Out/Power Off (all hours)
Verizon
Weather
Time
(301) 468-0200
(301) 468-3304
(240) 372-3784
911
911
911
(800) 222-1222
(301) 424-2311
(301) 424-2102
(202) 637-7000
(202) 637-1328
(202) 833-7500
(202) 833-7500
(703) 954-6282
Your area code +
936-1212
Your area code +
844-4444
5630 Fishers Lane: Building Security
Building security is maintained by the tenant. Card readers and full time security guards are the sole direct
expense of the tenant, and is coordinated by the tenant.
5635 Fishers Lane: About 5635 Fishers Lane
Property Summary
5635 Fishers Lane is a six story office building with a terrace level containing prime corporate and retail
space for large and small users alike. The building was completed in 2003, and totals 184,638 rentable
square feet on Fishers Lane in Rockville, Maryland.
Located just off Twinbrook Parkway, 5635 Fishers Lane exemplifies a Montgomery County multi-story
business location at its best. Adjoining one of Rockville’s most vital intersections, Twinbrook Parkway and
Fishers Lane, 5635 Fishers Lane enjoys outstanding visibility and identity. Its close proximity to the I-270
corridor from Rockville Pike offers access to all points in the Metropolitan area.
The Twinbrook Metro Station, within close walking distance from the building, puts downtown Washington a
mere thirty minutes away. Nearby shops, restaurants, and hotels further contribute to the quality of the
working environment at 5635 Fishers Lane.
Address:
5635 Fishers Lane
Suite 0200
Rockville, MD 20852
Building Management
JBG’s on-site management team at Fishers Place III includes a Portfolio Manager, Property Manager,
Project Manager, Accounting Administrator, and four Building Engineers. The Management Office is located
in Suite 0200 on the terrace level. Normal office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday,
closed on Saturdays and Sundays and some holidays. To contact the office, please call (301) 468-0200.
During non-business hours, please call the engineer emergency line at (240) 372-3784 for after-hours
emergencies.
Both the management team and building engineers are available for emergencies on a 24-hour, 365
day-a-year basis; however, after normal business hours, all tenant requests for engineering services will
result in a charge to the tenant of at least 4 hours overtime per engineer, plus equipment and/or supply
charges.
Other building services are provided through contracts with firms specializing in the disciplines needed to
support the property.
5635 Fishers Lane: Building Amenities
Transportation
Fishers Place III’s central location provides easy access to the Metro system. The Twinbrook stop (Red
Line) is conveniently located approximately two blocks away.
Parking
Parking is available at this building. Atlantic Services operates the parking garage; they provide service for
daily and monthly parking.
Atlantic Parking
Yohannes Kifle
(202) 466-5050
A parking garage is located on the premises. The building is within walking distance to Twinbrook Metrorail
Station and bus service, hotels, and restaurants.
5635 Fishers Lane: Building Hours & Holidays
Normal building operating hours of Fishers Place III are 7:00 a.m. to 6:00 p.m., Monday through Friday.
Normal hours of access into the building are 7:00 a.m. to 6:00 p.m., Monday through Friday and Saturdays
9:00 a.m. to 1:00 p.m. Access into the building at all other times requires use of a building access card.
Security procedures are reviewed in detail later in this Section.
Subject to individual lease provisions, Fishers Place III will be closed on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas
Should you require cleaning, heating, ventilation, air conditioning or other special services on any of the
above holidays, please contact Building Management at least 24 hours in advance. Building staff and
contractors observe these holidays; therefore, you will be charged for any building services rendered on
these days unless your lease stipulates otherwise. Management can provide you with an estimate for any of
the above services.
5635 Fishers Lane: Building Security
The building is equipped with an access control system that is monitored by ASG.
5635 Fishers Lane: Building Specifications
Building Owner: JBG/BC Fishers III, LLC
Building Manager: JBG Commercial Management, LLC
Building: 7 Story “Class A” Building with 184,525 rentable square feet
Office Building Size: 184,638 rentable square feet
Terrace
1
1
2
3
4
5
6
22,615 rentable square feet
(office)
18,478 rentable square feet
(office)
4,634 rentable square feet
(retail)
27,761 rentable square feet
(office)
27,761 rentable square feet
(office)
27,761 rentable square feet
(office)
27,867 rentable square feet
(office)
27,761 rentable square feet
(office)
Specifications:
Floor Size: 6 tenant floors: (average floor size approximately 27,000 square feet)
HVAC: HVAC is provided by seven 80 ton McQuay water source self contained air handling units, (one unit
per floor), with water side economizers. Air distribution is achieved through a fan powered VAV system and
the perimeter VAV’s are equipped with electric heaters. Frequency drives are installed on each motor for
the air handlers, and condenser water temperature is maintained through two 350 ton cooling towers.
Heating and air conditioning is not regularly provided after 1:00 PM. on Saturdays, all day Sundays and
holidays, or after normal business hours. Tenants desiring after-hours and holiday HVAC services must pay
an hourly rate for these services. There is no additional charge for air conditioning on Saturdays from 9 a.m.
to 1 p.m.
Elevators: Four cable elevators provide vertical transportation throughout the building. All four elevators are
freight/passenger elevators rated at a 3000 pound lift capacity. Schindler Elevator provides elevator service
maintenance
Ceiling: Typically the floor slabs consist of 8 inches of cast-in-place concrete slab to slab heights and
floor-to-ceiling heights are generally 10’4” and 8’, respectively.
Original Construction: 2004
All floors are fully equipped with a high rise package sprinkler system. Fire panels are monitored twenty-four
hours per day, seven days a week by Tenn Security for alarm or trouble signals.
5635 Fishers Lane: Important Phone Numbers
Important Phone Numbers
Management Office
Management Office – Facsimile
24 Emergency
Police Emergency
Fire Emergency Fire Emergency
Medical Emergency
Poison Control Center
Rockville MD Fire Department
Non-Emergency
Rockville MD Police Department
Non-Emergency
Metro
Metrobus and Metrorail Schedule
Information
Utilities
PEPCO Information and Billings
Emergency and Lights
Out/Power Off (all hours)
Verizon
Weather
Time
(301) 468-0200
(301) 468-3304
(240) 372-3784
911
911
911
(800) 222-1222
(301) 424-2311
(301) 424-2102
(202) 637-7000
(202) 637-1328
(202) 833-7500
(202) 833-7500
(703) 954-6282
Your area code +
936-1212
Your area code +
844-4444
Building Operations: Landlord/Tenant Communication
For the purpose of effective communication, two contacts are established within each tenant’s firm. The
individual who interfaces with The JBG Commercial Management office on issues which are day-to-day in
nature is referred to as the “Tenant Contact”. The individual who holds the most senior position (e.g.
Doctor(s), Office Manager, Executive Assistant, etc.) is referred to as the “Principal Representative”. Kindly
ensure that all official communications to the JBG Commercial Management office come directly from either
the Tenant Contact or the Principal Representative.
Please reference the Tenant Contact Form in the Forms section
Building Security: Overview
For 5635 Fishers, and 12725 Twinbrook Parkway Only:
The building is equipped with an access control system that is monitored by ASG.
Building Security: After Hours Access
In order for an employee to access your suite’s office after-hours, the individual must be assigned an access
card (available through the Management Office at the direction of the Tenant Contact). Once activated, the
access card will enable access into the building.
IMPORTANT: DO NOT LET ANY UNKNOWN INDIVIDUALS ENTER THE BUILDING WITH YOU.
Obviously, it is important that the Tenant Contact retrieve access cards from employees who leave their
office, and return them to, or promptly notify, the Management Office for deactivation of the card to prohibit
access into the building.
Building Security: Building Access
Building hours for 5635 Fishers, and 12725 Twinbrook for tenants and visitors is as follows:
5635 Fishers Lane 7:00 a.m. through 6:00 p.m Monday - Friday
12725 Twinbrook 6:00 a.m. through 6:00 p.m Monday - Friday
For the purpose of “access control,” all other times are considered “after-hours.”
Visitors
If you are expecting a visitor during security hours, you will need to inform them of the suite that you are in.
There is a Directory board with a list of the tenants on the first floor.
Vendor/Contractor Access
There may be times when vendors or contractors need to perform work in your suite during non-business
hours. In such instances, please provide written notification to Building Management, including the name(s)
of the individual(s), the company, date and approximate time they will be arriving, the nature of the work to
be performed, and a Certificate of Insurance. Please note that all work and contractors must be
pre-approved by Building Management. This information is requested for informational purposes only. Under
no circumstances will Building personnel provide access to anyone into any tenant premises. A tenant
representative must be available to let vendors and contractors into their space.
Building Security: Deliveries
Please Note: This applies to 5635 Fishers Lane and 12725 Twinbrook properties only.
General
Deliveries must be made by using the loading dock. Tenants must sign for and accept all deliveries; they
must also arrange for immediate transport of those items to their suite.
Note: at 5635 Fishers Lane, all deliveries for tenants must take place in the service freight elevator, which
is otherwise designated as elevator #4, and it is typically equipped with protective padding.
All oversized/large deliveries (those requiring more than one hour or involving pieces with any dimension
greater than 5 feet) need to be scheduled at least 24-hours in advance with the Building Management, and
shall take place during non-business hours. All small deliveries can be arranged during non-peak times with
Building Management (see scheduled times below). Elevator scheduling is on a first-come, first-served
basis. A representative from your firm must be present to accept any delivery made after-hours.
All delivery/moving companies must bring Masonite to protect lobby floors. Walls, corners, and doorframes
must also be treated with appropriate protection to avoid damage. The schedule for small weekday
deliveries only is as follows:
Monday - Friday: 7 a.m. to 4 p.m.
Weekends - By appointment only
After-Hours
Building staff will not accept or allow after-hours deliveries without prior arrangement and approval through
the Building Management office. After-hours deliveries may not be scheduled before 6:00 p.m. Further,
neither JBG Commercial Management staff nor building engineering staff will accept any type of mail or
packages (i.e., general mail, certified or registered mail, FedEx packages, UPS packages, etc.) from
couriers coming into or exiting tenant suites. Property insurance requirements prohibit this activity.
Incoming deliveries should be referred directly to the tenant’s premises.
Building Security: General Office Security
As our society seems to have grown more dangerous, so has the need for all of us to be more security
conscious - corporately and individually. It is important for tenants to recognize that JBG offers a level of
security generally comparable to other first class office buildings in the Rockville area. This means that we
seek to secure the building, while tenants retain the responsibility for their space and the safety of their
employees. Your company and your employees must maintain a prudent level of security. Each individual
needs to be security conscious, responsible and aware of his or her belongings and office area.
Tenant Precautions
Building security needs your full cooperation in order to effectively secure your premises. We recommend
that your company implement these simple, but effective policies:
1. Do not leave your reception area unattended. If the area must be left unmanned, keep suite entry
doors locked.
2. Keep valuables in secured areas (locked desks, file cabinets, etc.) when not attended and out of sight
when attended.
3. Keep safes locked when unattended, and don’t leave the combination information where it is likely to
be found.
4. Record serial numbers of all valuable office equipment.
5. Solicitation is not permitted within JBG/Fishers Place and Twinbrook Metro Park. Report all
unauthorized or suspicious persons immediately to JBG Commercial Management office at (301)
468-0200. Provide a full description of the person(s), the last area in which they were observed, and,
if possible, the direction in which they were headed.
6. Require identification from repairmen who come to work in your office suite. Messengers must also be
prepared to show identification and delivery papers at all times.
Security experts have found that the receptionist position is the best line of defense against potential
perpetrators. The receptionist should be trained to be the best “security” employee in the company.
When an employee leaves your office space, his or her need for vigilance continues. Remind your
employees that whether leaving the building to go to a meeting, retrieving a car in the parking garage, or
walking about the public areas of the building, move with a purpose and be reasonably on guard. This is
particularly true during the dark hours.
Meanwhile, do what you can to heighten the level of security awareness, and remind everyone to keep
valuables locked and out of sight.
Building Security: Key and Lock Policy
Special Keying
All keys for Fishers Place and Twinbrook Metro Park are keyed to a Building Master Key System. This key
system is necessary so that building staff has access to all areas in the event of any emergency. A key to
each of the doors in the tenant’s suite is provided by Building Management when a tenant moves-in.
Additional keys may be obtained through Building Management at a nominal charge.
Lock-Outs
In the event a tenant forgets his or her key, or locks themselves out of their office, the JBG Commercial
Management Office should be notified by calling (301) 468-0200. Access will only be granted once the
person who signed the lease or the assigned Tenant Contact person(s) has been reached and approval
given.
Please add: After hour lockout will only be responded to in the event of an emergency and may
result in after hour charges.
Building Security: Lost and Found
Please contact the Management Office at (301) 468-0200 to claim items that have been lost or found in the
buildings.
Building Security: Property Removal
It may be necessary from time-to-time for someone from your office to remove property (i.e., boxes,
computers, typewriters, furniture, copier, etc) from the premises. Prior to this taking place, we ask that you
notify Building Management with the information listed below. Building Management can stop anyone
leaving the building with equipment and request identification. If the party is unable to produce proper or
matching identification, they may not be permitted to remove the property from the building. This procedure
is for your protection. Information that is to be provided to Building Management includes:
1. Tenant’s name
2. Tenant’s phone number
3. Date materials are to be removed
4. List of all items and quantities to be removed (e.g., two boxes, one chair, one computer, etc)
5. Serial number of property, if applicable
6. Company or personal property
7. Name of individual(s) who will be removing property
8. Signature of tenant authorized party
9. Date authorization is given
Building Security: Solicitation
In order to relieve tenants of the burden of uninvited soliciting on the premises, soliciting is prohibited at
Fishers Place and Twinbrook Metro Park. If someone is soliciting on your floor or in your suite, please notify
the JBG Commercial Management Office at (301) 468-0200 and the appropriate personnel will be sent to
request that the solicitor leave.
Building Security: Theft and Insurance
Any suspected theft, no matter how small, should be reported to Building Management. Additionally, the
police should be notified immediately to file a report. Police need to be kept informed of any thefts in the
building to establish a pattern to the thefts and to effectively complete an investigation. The insurance policy
for Fishers Lane and Twinbrook Metro Park does not cover the personal belongings of tenants. Personal
property insurance is the responsibility of each tenant and must be evidenced by an insurance certificate.
Incident Report
To provide an accurate record of every incident, Building Management is required to write an incident report
for any accident, theft, or other incident occurring on the property. We appreciate your cooperation in
answering any questions building staff may have.
Building Security: Violence in the Workplace
Threat of Violence
1. Call Montgomery County Police Department at 911 to report threat.
2. Call Building Management at 301-468-0200.
3. Notify Tenant Management.
Violence in the Workplace
The best defense against violence in the workplace is to have procedures in place that help prevent violent
acts. Resources available for preventive measures include www.workplaceviolence911.com and
www.pinkertons.com. If an incident occurs:
1. Immediately take cover – in a locked office if possible.
2. Call 911.
3. Call Building Management at 301-468-0200.
4. Stay under cover until Police Department has arrived.
*If a robbery occurs, do NOT resist.*
Building Services: Building Signage and Directory
Note: For 5635 Fishers Lane and 12725 Twinbrook only
An effective directory & signage program with consistently applied standards tends to create the most
professional overall image for the building and its tenants. The Management Office will provide the initial
signage for the suite and directory. Any future changes to the tenant’s suite or directory sign will be billed to
the tenant’s account. A Signage Request Form will need to be filled out and faxed to the JBG Commercial
Management at (301) 468-0200.
The Signage form requests the:
Tenant’s name and suit number, contact person and how they would like the company’s name to appear on
their suite or directory sign.
All suite entry signage is building standard and consistent within the building. If a tenant requests additional
signage other than building standard, a written request must be submitted in advance to the Management
Office, and must be approved by the Landlord prior to any signage installation.
Building Services: Cleaning
All common areas are cleaned on a daily basis, Monday through Friday. Tenants should contact the
Management Office for any special cleaning needs, or to report any cleaning deficiencies.
In situations where a tenant would like a box of trash disposed of, please write “TRASH/ BASURA” on the
box. All empty moving boxes should be flattened.
Please refer to the Cleaning Specifications Form
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at www.adobe.com.
Bomb Threat Checklist
Emergency Evacuation Team
Floor Evacuation Roster Form
Life Safety Systems
Request for Approval for Contractors
Signage Request Form
Tenant Contact Form
Tenant Move Out Policy
Threat Level Matrix
Utility Closet Access
Building Services: Mail Service
Mail is delivered and picked up once a day to each individual tenant space by a US Postal Service mail
carrier. A branch is conveniently located at 143 Rollins Avenue, Rockville, MD.
A Federal Express Drop Box is located at the loading dock behind 5625 Fishers Lane.
Address Format
For best mail service results, incoming mail should be formatted as follows:
**YOUR SUITE NAME**
**YOUR BUILDING**
Suite _____
Rockville, Maryland 20852
Emergency Procedures: Bomb Threat
All bomb threats must be taken seriously. Remain as calm as possible. Notify the Police Department at 911,
and then notify Building Management. In the event that a bomb threat is made to your office, there are
certain procedures you can follow that will be helpful to Building Management and the Police in determining
the appropriate course of action.
1. Upon receiving a threat (phone, email, voicemail, mail) immediately utilize the Threat Checklist.
A. If Threat is received from a live caller:
Write down everything
Ask questions on the Threat Checklist
Ask caller to repeat request (keep on line)
Immediately contact Building Management at 301-468-0200 during business hours and
at 240-372-3784 during non-business hours
Fill out Threat Checklist while information is still fresh
B. If Threat is received via email, mail, or voicemail:
Save message (including any envelope or packaging)
Do NOT handle message further
Immediately contact Building Management at 301-468-0200 during business hours and
at 240-372-3784 during non-business hours
2. Once Building Management is notified, we will alert the Montgomery County Police Department and
all tenant contacts, and begin search of building common areas (unless threat is more specific).
3. Tenant Management should implement internal procedures on bomb threats and begin searching
own space (Neither the Police nor Building Staff will search tenant areas).
Building evacuation may be ordered depending on all available information, however, if a detonation time is
given then the building will be evacuated at least 1 hour before and until the Police Department permits
occupancy.
Emergency Procedures: Civil Disturbance
Pickets, Protests, Riots:
1. Call Building Management at 301-468-0200. If a threat to persons or property is imminent call 911.
2. Stay inside building and close window blinds.
3. Avoid any confrontations.
4. Lock suites if threat is inside building.
5. Elevators may shut down.
6. Building may go to cardkey access only.
7. Garage may close.
Emergency Procedures: Elevator Malfunction
Elevators are a safe mode of transportation. However, like all other devices, they do malfunction. Be
prepared for such an occurrence. In order to repair sophisticated automatic controls, time is necessary, so
you may be detained in the elevator. The most important factor to remember is to REMAIN CALM!
If you are inside an elevator during a malfunction:
1. Try buttons (other floors and open/close).
2. Press emergency call button:
Phone will connect to a 24 hour call center
Give the building address and elevator #
State the specific problem / malfunction
State if there is anyone ill or injured
Do NOT attempt to manually open the elevator doors. Follow the directions printed on the emergency
phone.
If doors open between floors – STAY INSIDE until help arrives.
Emergency elevator crews are available 24 hours a day. Please remain calm while crew is dispatched to the
scene. Multiple safety features are built-in to prevent the elevator from making any unsafe movement.
Emergency Procedures: Emergency Contacts
Public Services:
Police / Fire Emergency
Montgomery County Police
Non-Emergency
Montgomery County Fire Department
Non- Emergency
Building Services:
Building Management
Tenn Security
Hospitals:
Suburban Hospital
Shady Grove Adventist Hospital
Children’s National Medical Center
Public Utilities:
Pepco (Power Outages)
Washington Gas
Washington Suburban Sanitary
Commission
Transportation:
Amtrak
Metro Bus/Rail Service
Maryland Shuttle
A-A-A Select Sedan Service
911
301-279-8000
240-683-6520
301-468-0200
301-881-0420
301896-3100
301279-6064
202884-5000
202-833-7500
703-750-4440
301-206-4002
202-906-3000
202-637-7000
301-230-0000
301-775-4480
Important notes
If you call 911 as a result of a medical emergency, please be sure also to notify building management with
your name, callback number, and location so that security may swiftly guide the paramedics to your exact
location.
If the audible alarm within the building sounds, please do not call the Management Office, unless you have
something specific to report. Building Management is aware of the noise, as well as the source of the alarm,
whether it’s false or a legitimate emergency. Please keep the telephone lines clear so that Management
may to attend to the situation as quickly and efficiently as possible.
Emergency Telephone Contact
In the event of any emergency, such as theft, fire or other incident, which occurs after normal business
hours, we will notify a designated emergency contact from your office. This procedure allows us to alert
tenants as soon as possible in the event of any unforeseen circumstance. Building Management will
periodically distribute forms to tenants to update contacts and telephone numbers. Your cooperation in
supplying this information in a timely manner is appreciated.
Emergency Procedures: Emergency Alerts/Communication
Reporting an Emergency
There are 3 ways to report an emergency:
1. Call 911. Give the following information to the operator:
Address: *YOUR BUILDING*, Rockville, Maryland 20852
Nature of Emergency
2. Activate a fire alarm pull station anywhere in the building.
Pull Stations are located next to each stairwell and exit.
Activating a pull station will automatically summon the fire department and send the building
into evacuation mode. Use this method for emergencies that threaten the building (fire, smoke).
911 should also be called once safe from danger.
3. Call the Building Management Office at 301-468-0200. Always call this number from a safe place
after calling 911 or activating a pull station.
Building Alarm System
Fishers Place and Twinbrook Metro Park is equipped with audio and visual alarms. If the alarm system is
activated the following will occur:
Bells and Strobes will activate and continue until deactivated by the Fire Department or building
engineers
Elevators may return to lobby or other designated floor
All stairwell and perimeter doors will unlock.
Local Alert System
For Regional Emergencies, some local resources for information:
WTOP 1500 AM / 107.7 FM
alert.montgomerycountymd.gov
www.rockvillemd.gov
www.maryland.gov
Emergency Procedures: Emergency Management Program
Overview
The Emergency Management Program at JBG/ Fishers Place and Twinbrook Metro Park has been
developed in order to maximize the safety and security of occupants and property in the building during an
emergency. This manual provides information on the building systems and outlines guidelines to be followed
for each type of emergency situation. Each tenant is required to complete an Emergency Evacuation Plan
and fax the completed plan to the Management Office at (301) 468-3304.
Program Components
1. Life Safety Systems–
Fishers Place and Twinbrook Metro Park has a number of systems designed to keep building
occupants safe during an emergency. Please click here to see detailed descriptions of the Life
Safety Systems.
2. Emergency Management Team–
Assembled and coordinated by Building Management. Comprised of JBG staff members,
Montgomery County Fire & Rescue Department, and Montgomery County Police Department
members.
3. Tenant Evacuation Teams–
Each floor or suite should select employees to serve as Evacuation Team members. Please
click here to view detailed responsibilities for each team member along with a roster template
for the team.
4. Evacuation Drills–
Evacuation Drills are held each year to provide practice and familiarity with evacuation
guidelines. These drills are critically important to the success of the program, and participation
by all tenant employees is strongly encouraged.
5. Tenant Employee Awareness –
All tenant employees should be familiar with their Tenant Emergency Plan and should
participate in periodic training sessions on safety and security awareness.
Emergency Procedures: Emergency Preparedness
The strategies for addressing fire emergencies; bomb threats, medical emergencies, natural disasters and
other potentially dangerous situations are reflected on the following pages. Each tenant is required to
complete an Emergency Evacuation Plan and fax the completed plan to the Management Office at (301)
468-3304.
Also, please familiarize yourself with the following:
Fire Alarm and Evacuation Procedures
Evacuation for Individuals who are Physically Challenged
Tornado Procedures
Natural Disaster
Elevator Malfunction
Accident or Illness
Bomb Threat
Emergency Procedures: Evacuation and Fire Procedures
Fishers Place and Twinbrook Metro Park is protected by a bell alarm system. When a manual fire alarm on
a floor is pulled, the alarm will automatically ring throughout the building. Our fire alarm system is monitored
by ASG, and they will automatically call the Fire Department. The Building Engineer will investigate the
situation.
Smoke and heat detectors are located in areas that might be prone to fire - those areas with electrical
equipment and wiring such as mechanical rooms, electric rooms, telephone closets, elevator lobbies and
janitorial closets. When activated, these will also initiate the alarm system.
When a pull station, smoke detector, or heat detector is activated due to a fire condition, all elevators will be
recalled to the lobby level and parked.
Use only the stairwells to evacuate the building in the event of a fire.
All tenants should familiarize themselves with the location of fire extinguishers and fire alarm manual
stations. Tenants should also know the location of the exits, recognize the sound of the fire alarm, know how
to activate the fire alarm and notify the Fire Department. Proceed directly to the exit whenever the fire alarm
is heard. Prior to opening a door, feel the door front to determine if there is heat behind it. If the door is hot,
do not open it. Find another means of egress.
A. Upon Discovering a Fire
1. Alert personnel who may be immediately endangered and proceed to the nearest pull station to
activate the alarm system. Sound the fire alarm, no matter how small the fire seems to be.
2. Notify the Management Office at (301) 468-0200.
3. Close all doors behind you, especially the door to the burning room. Notify the Management
Office at (301) 468-0200.
B. Evacuation of the Building
1. Upon hearing the alarm system, immediately evacuate the building in an orderly manner, using
the designated evacuation routes and stairwell exits. When exiting, avoid crowding or undue
haste, a fall might spell disaster for those who follow. Descend the stairs carefully, when you
reach the ground floor, exit in an orderly fashion. DO NOT RUN! DO NOT USE ELEVATORS!
2. It is the tenant’s responsibility to assign an aide for physically challenged people to assist with
their evacuation. Your designated Floor Monitors should notify the Management Office of all
physically challenged persons or persons who may require assistance (e.g., pregnant
employees, employees recovering from a recent illness, etc.,) so that we can account for these
employees after the building is evacuated or notify a fire fighter of their location in the building.
3. When out of the building, employees should remain on the sidewalk and stay clear of the
building entrance to allow access by the fire department.
4. Upon evacuation each designated Floor Monitor must report to Building Management to
confirm that all personnel have been evacuated successfully.
C. What to do if your exit route is blocked by smoke
1. Stay calm; crawl low in smoke, the air is easier to breathe near the floor.
2. If trapped in a room, close all the doors between you and the smoke, seal the cracks around
the doors and vents.
3. Signal at the window to rescuers. If there is a phone in the room, give the Fire Department your
exact location, even if they are on the scene.
D. All Clear Signal
The Fire Department will inform the Building Engineer and/or Building Management when it is safe for
employees to return. The Building Engineer/Manager will give an “all clear” and notify the employees
that they may return to the building. Please re-enter the building in an orderly fashion.
E. Fire Prevention Rules
All employees shall observe the following fire prevention rules:
1. Keep stairwell doors closed at all times except during evacuation to minimize spreading of fire
from the “chimney effect”.
2. Keep aisles clear of obstacles. Do not store equipment in aisles or block doorways. Do not
block exits.
3. Safeguard all flammable materials.
4. Do not plug in an excessive quantity of electrical equipment. Continuous overloading of
electrical lines causes insulation to become brittle and fall away from the wires. The lack of
adequate insulation may cause wires to become overheated, which can readily ignite, causing
a fire. Avoid overloading plugs or power strips. (The circuit is probably overloaded if fuses or
circuit breakers repeatedly blow out). Request an electrician through the Engineer’s office to
determine the possible deficiency.
5. Maintain good housekeeping in all areas of the building, since this is one of the most effective
means of preventing fire.
6. Avoid installing and using unauthorized and uninspected coffee makers, heating plates,
microwave ovens, personal fans and similar items. Electric space heaters are prohibited.
7. Obey “No Smoking” signs. All areas in which smoking is prohibited will be clearly marked with
“No Smoking” signs.
8. Do not use trashcans or paper disposal areas for cigarette ashes or butts.
Evacuation For Individuals Who Are Physically Challenged
The following are evacuation procedures for physically challenged individuals:
1. The Emergency Warden will maintain an up-to-date list of all physically challenged persons on his or
her floor (a copy must be immediately provided to Building Management each time the list is
modified). This list will include the following information about physically challenged person(s):
a. Name
b. Telephone Extension
c. Suite/Room Number
d. Type of Disability
e. Type of Equipment needed to vacate
2. The Emergency Warden will assign an assistant (buddy) to the physically challenged person(s). The
physically challenged person(s) will be moved to the Refuge Area (stairwell landing or, if stairwell
landing is too small, just outside the stairwell landing) to await instructions (relocation or evacuation)
from the Fire Department.
Emergency Procedures: Hazardous Material Release (hazmat)
This is any uncontrolled, accidental, or criminal release of a substance that can be harmful. Some examples
are gas leaks, refrigerant leaks, sewer system back-ups, and terrorist acts.
External Source
If release is reported to have an external (outside building) source:
1. Building Management will contact each tenant concerning instructions on how to proceed (based on
government recommendations).
2. Evacuation may or may not be necessary.
3. Sheltering-in-Place may be necessary.
4. HVAC and outside air intake vents may be shut down.
Internal Source
If release is discovered inside building (visual, odor, sound, illness):
1. Vacate immediate area of release to a safe place (possibly outside).
2. Call 911 from a safe area.
3. Identify source of release if possible.
4. Seal off area, if possible, to prevent others from entering vicinity.
5. Call Building Management at 301-468-0200 to report release.
***It is very important to isolate anyone exposed in order to keep the HAZMAT release contained***
Emergency Procedures: Homeland Security
The JBG Companies recommends that each tenant have an emergency action plan in place to help their
employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the
links below to access a variety of resources that aid in preparing for a regional emergency.
Department of Homeland Security
http://www.dhs.gov/dhspublic
Federal Emergency Management Association
http://fema.gov/
American Red Cross
http://www.redcross.org/
Center for Diseases Control and Prevention Emergency Preparedness and Response
http://www.bt.cdc.gov/
Local media outlets will provide important information during an emergency situation.
Emergency Procedures: Life Safety Program
Emergencies can and do occur in even the finest office buildings. The best we can do is to anticipate them
where we can, and be prepared so as to minimize their effect.
The life safety program centers around a “Floor Warden” program, where a few individuals on each floor are
trained to lead the other ocIcupants through emergency situations. Tenants are taught where to seek safety
for different life-threatening situations. The program includes annual drills, often with the involvement of the
Montgomery County Fire Department.
It is in every company’s best interests to have its employees learn and understand the property’s
Emergency Preparedness guidelines, not only as a responsible employer, but to avoid OSHA fines for each
employee found to be untrained to deal with various emergencies.
Please review carefully the section in this Tenant Handbook on Emergency Preparedness.
Emergency Procedures: Medical Emergency
In the event an accident or sudden illness of an employee or visitor takes place in your office, we
recommend that you:
1. Call Emergency at 911.GIVE THE OPERATOR THIS INFORMATION:
a. Building Address – JBG/ Fishers Place and Twinbrook Metro Park.
b. Floor or Location of Emergency
c. Any and all details available on the accident or illness
2. Do not move injured or ill person(s).
3. Have someone meet the emergency unit at elevators in the main lobby and on the emergency floor.
4. Notify the Management Office at (301) 468-0200 of the situation. Inform them that you have called
911 and briefly describe the nature of the emergency.
5. An emergency unit will arrive as promptly as possible and will administer necessary medical
assistance.
Emergency Procedures: Natural Disaster
Disasters and emergencies affecting large areas and many people can sometimes develop quickly. Flash
floods and earthquakes, for example, can strike with little or no advance warning. There are certain things
you do that will help you prepare and cope with an emergency.
In the Event of a Natural Disaster
1. Whenever a major storm or other peacetime disaster threatens, keep your radio, computer, or
television set tuned to hear weather reports and forecasts (issued by the National Weather Service)
as well as other information and advice that may be broadcast by your local government.
2. Use your telephone only to report disaster events to authorities or Building Management. If you tie up
phone lines simply to get information, you may prevent emergency calls from being completed.
3. Stay away from disaster areas.
Warnings
Some natural disasters allow us advance warning (hurricane) while some occur suddenly, without any
warning (earthquake). If an advance warning occurs:
1. Close window blinds.
2. Close doors to outer offices.
3. Secure objects that could act as projectiles.
4. Initiate notification to all employees, vendors, and visitors.
During an Event
1. Move away from exterior of building towards interior walls.
2. Take cover under sturdy furniture or lay flat on floor against wall.
3. Protect head and neck.
4. If inside an elevator, exit at nearest floor and take cover.
5. If floodwaters are expected, move above garage and/or lobby levels.
6. Remain under cover until incident has passed.
7. Call 911 for any injuries.
8. Listen for instructions from Building Management.
9. DO NOT go to the first floor lobby or outside of the building.
**Most injuries occur while trying to enter or exit a building after a natural disaster.**
Emergency Procedures: NBC Incident (nuclear, Biological, Chemical)
Warnings
There will be little or no warning for this type of incident. Symptoms of sickness may be the only warning in
some cases – sometimes days later. Warnings may come from the government, media, tenants, or Building
Management.
Response
The response is the same whether there is a threat or an actual incident:
1. Tenants will be contacted.
2. Decision whether to evacuate or shelter-in-place will be based on government’s recommendation and
location of incident.
3. Tenants may choose to evacuate the building unless government directs otherwise.
4. Building will go to cardkey access only, HVAC will be shut down, and outside air intakes will be
closed.
Evacuation
Initiate Emergency Evacuation Plan. Regional evacuation from the city may become necessary.
Shelter-in-Place
Congregate at inner areas of building (away from exterior walls) and wait for further instructions.
Emergency Procedures: Pandemic Preparedness
What you Need to Know
An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza
virus appears that people have not been exposed to before (or have not been exposed to in a long time).
The pandemic virus can cause serious illness because people do not have immunity to the new virus.
Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is
caused by influenza virus types to which people have already been exposed. Its impact on society is less
severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help
prevent widespread illness from seasonal flu.
Influenza pandemics are different from many of the other major public health and health care threats facing
our country and the world. A pandemic will last much longer than most flu outbreaks and may include
"waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers
and first responders able to work may be reduced. Public health officials will not know how severe a
pandemic will be until it begins.
Importance and Benefits of Being Prepared
The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a disaster will help
bring peace of mind and confidence to deal with a pandemic.
When a pandemic starts, everyone around the world could be at risk. The United States has been working
closely with other countries and the World Health Organization (WHO) to strengthen systems to detect
outbreaks of influenza that might cause a pandemic.
A pandemic would touch every aspect of society, so every part of society must begin to prepare. All have
roles in the event of a pandemic. Federal, state, tribal, and local governments are developing, improving,
and testing their plans for an influenza pandemic. Businesses, schools, universities, and other faith-based
and community organizations are also preparing plans.
As you begin your individual or family planning, you may want to review your state's planning efforts and
those of your local public health and emergency preparedness officials. State plans and other planning
information can be found at http://www.flu.gov/professional/checklists.html.
The Department of Health and Human Services (HHS) and other federal agencies are providing funding,
advice, and other support to your state. The federal government will provide up-to-date information and
guidance to the public if an influenza pandemic unfolds.
Pandemic Flu Resources
There are many publicly available resources in place to help communities, companies, and individuals plan
for a possible pandemic flu outbreak. A few of the most useful sites are linked below:
Pandemicflu.gov
This is the official U.S. Government site for information on pandemic and avian influenza. The
material on this site is organized by topic for easy reference.
Centers for Disease Control and Prevention (CDC)
The CDC Web site is another primary source of information on pandemic influenza. They also have a
hotline—1-800-CDC-INFO (1-800-232-4636)—that is available in English and Spanish, 24 hours a
day, 7 days a week (TTY: 1-888-232-6348). Or, if you prefer, questions can be e-mailed to
[email protected].
Department of Homeland Security (DHS)
DHS is working on a “Business Planning Guide,” which will be posted on the DHS home page and on
Pandemicflu.gov as soon as it is completed. Also, for business-specific questions, the DHS has
created an e-mailbox— [email protected].
BOMA Resources
BOMA/Greater Toronto Pandemic Flu Report
The report addresses the threat to commercial buildings from an avian flu pandemic.
The resources above will provide a lot of information, but we also encourage you to:
Listen to local and national radio
Watch news reports on television
Read your newspaper and other sources of printed and Web-based information
Look for information on your local and state government Web sites
Consider talking to your local health care providers and public health officials.
Emergency Procedures: Power Failure
1. Stay calm and await instructions from Building Management.
2. Emergency lighting will activate.
3. Elevators will return to a designated floor and open. Do NOT Use.
4. All Life Safety Systems are supported by emergency power.
5. Tenants will be contacted once Building Management determines the cause of the outage.
6. HVAC system will not operate during power loss.
7. Plumbing (toilets/sinks) will not operate during power loss.
8. Turn off equipment until power is restored to avoid an overload.
If a prolonged outage is expected or life safety may become compromised, an evacuation may be ordered.
Emergency Procedures: Recovery Operations
Communication Plan
It is essential to maintain communications with both employees and Building Management during any
recovery process in order to expedite the process and keep everyone informed. The Communication Plan
should include:
1. Method for contacting and accounting for all employees
2. Method for employees to contact Tenant Management
3. Method for employees to contact relatives / friends
4. Current tenant contact information to Building Management
Keep copies of all numbers at an off-site location.
Business Continuity Plan
We encourage all tenants to develop a plan for continuing business operations in the event of a disaster or
other serious emergency. Some of the components of a Continuity Plan include:
1. Establishment of priorities for recovery
2. Identification of critical components to business function
3. Back-up plan for each business function
4. Plans for temporary space / alternate locations
5. List of vendors and emergency contractors that may be needed
6. Plans for substitute or temporary equipment
7. Plans for possible remote access to business operations
8. Insurance and damage documentation
9. Employee assistance / counselors
Reommended Emergency Supply Kit
Recommended items to assemble in an Emergency Supply Kit:
1. Battery-powered commercial radio with extra batteries
2. Non-perishable food and drinking water
3. Roll of duct tape and scissors
4. Plastic for the doors, windows, and vents for the room in which you will seek shelter
5. First aid kit – bandages, latex gloves, antibiotic towelettes, sterile dressings, antibiotic ointment, burn
ointment, eye wash solution, aspirin or non-aspirin pain reliever
6. Sanitation supplies – soap, water, and bleach
7. Flashlight and extra batteries
8. Face masks or dense-weave cotton material
9. Garbage bags
10. Evacuation map
11. Blankets
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are present that can produce the
particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt
action must be taken to enhance safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company. However, in the
event these conditions do exist, the following guidelines should adhered to:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
Emergency Procedures: Tenant Training
The JBG Companies would like to present our tenants with the Floor Warden Training video. The safety and
security of our tenants is of the highest priority. This video generally reviews safety while in your building
and specifically the key roles Wardens will play in responding to both fire and non-fire emergencies. The
video is broken down into 3 sections.
1. Systems: Know your buildings systems
2. Team: Building staff management and floor warden teams
3. Procedures: Fire, earthquake, medical etc.
Please take time to watch the video and familiarize yourself with the emergency procedures outlined. If you
have any questions please direct them towards your Property Manager.
The JBG Companies
Emergency Procedures: Tornado Procedures
Tornado Warning
By definition, a tornado warning is an alert by the National Weather Service CONFIRMING A TORNADO
SIGHTING AND LOCATION. The Weather Service will announce the approximate time of detection and
direction of movement. Wind could be 75 mph or greater.
Public Warning
A public warning will come over the radio and/or television.
In Case of a Tornado:
1. Move away from the perimeter of the building and exterior glass. Close the drapes or blinds.
2. Exit from exterior offices and close the doors.
3. Stairwells are the safest place on each floor.
4. Go to a stairwell and calmly move to basement level if safe to do so.
5. Sit down in a corridor or stairwell and protect yourself by putting your head as close to your lap as
possible, or kneel protecting your head.
6. DO NOT go to the first floor lobby or outside the building.
REMEMBER AT ALL TIMES, TRY TO REMAIN AS CALM AS POSSIBLE!
Emergency Procedures: Toxic Hazards
If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call
911. Provide the building’s address, your floor and phone number, and also what type of spill has occurred.
Take appropriate action to contain the hazard; close doors behind you, and always follow all safety
procedures when working with toxic materials.
Emergency Procedures: Water Emergencies
Flooding Inside the Building
1. Immediately contact Building Management at 301-468-0200.
2. Turn off all sources of electricity in flood area if safe to do so.
3. Identify source of flood and control if possible.
4. Keep clear of any area with wet electrical equipment.
5. Relocate valuables if possible.
Flooding Outside the Building
Flash floods, water main breaks, storm surge:
1. Contact Building Management at 301-468-0200.
2. Turn off all electrical equipment on ground and below grade floors.
3. Relocate to above street level if necessary.
4. Call 911 for any injuries.
Water Supply Problems
For a loss of water supply or a tainted supply
1. Contact Building Management at 301-468-0200.
2. Refrain from using restrooms or drinking fountains.
3. Await further instructions from Building Management.
Introduction: Welcome
The tenant information provided in this Electronic Tenant® Handbook is meant to provide you with a better
understanding of 5635 Fishers Lane, and 12725 Twinbrook Parkway and to facilitate your company’s
operations. There is a great deal of information contained within this handbook; take the time to familiarize
yourself with this handbook and it will become a valuable resource for you and your company. Please note
that the Building Management Office is available to help in any way possible. Your first call for any problem
or question can always be directed to the Building Management Office, and we will assist you from there.
Every attempt has been made to provide current and accurate information in this handbook, but it is
possible that some items will change over time. The Building Management Office will promptly notify you of
any such changes. Please feel free to contact the Building Management Office with any questions you may
have. We are here to serve you.
Welcome to 5635 Fishers Lane and 12725 Twinbrook Parkway.
Introduction: About The JBG Companies
History
Since 1960, the JBG Companies has been an active investor, owner and developer in the Washington
metropolitan area's real estate market - one of the most dynamic markets in the world. JBG's track record in
securing superior risk-adjusted returns is widely recognized within this high-performance market. Our
diverse portfolio encompasses millions of square feet of office, residential, hotel and retail projects, and
includes many of the region's most distinguished properties.
JBG is proud of its history of creating and preserving real estate values. We remain committed to continually
improving the environment in the Washington metropolitan area; creating value for our investors, partners
and employees; and maintaining the highest standards of integrity and dependability in all of our endeavors
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as an Emergency Notification System and
Search engine. In order to take advantage of these useful features, you must have Adobe Acrobat Reader
installed on your computer. This software is free and easy to use, and can be obtained by clicking here.
Updates
The Electronic Tenant® Handbook is updated on a regular basis, so please be sure to periodically check for
updates and new information. In order to keep you abreast of your property’s operations, we have included
a monthly Building Calendar and Announcement Board. Here, you will find information regarding
scheduled maintenance and events taking place at the property.
If you are having trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail or
call the Management Office.
Introduction: Mobile Property
Go Mobile...With Mobile Property!
Your Electronic Tenant Portal is now in the palm of your hand! By downloading / bookmarking Fishers Place
and Twinbrook Metro Park's Mobile Property app to your Smartphone, you can add an icon to the 'home
screen' of your mobile device and have all the information and features of your Electronic Tenant Portal
wherever you go.
Simply follow these 2 steps to add Mobile Property to your Smartphone's home screen:
Step 1: Access the Mobile Site:
Type, or copy and paste, the Portal URL into your Smartphone's Web browser:
http://jbgrockville.info//mobile.cfm?mode=toc
The Portal will automatically redirect to the mobile site.
Step 2: Add the App to your Mobile Deviceâs home screen:
iPhone / iPad:
1. When you have the mobile property app displayed in your web browser, click on the share icon
(bottom/center - box with arrow icon) and choose "Add to Home Screen"
2. Choose a name for the new application, or leave as is, and click "Add."
BlackBerry:
1. When you have the mobile property app displayed in your web browser, use the menu button and
choose "Add to Home Screen."
2. Choose the name and location for your application, or leave the default settings, and press "Add."
Android:
1. When you have mobile property app displayed in your web browser, use the menu button and choose
"Add Bookmark."
2. Go to your desktop / home screen and hold down a finger on any blank area until prompt comes up.
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Policies and Procedures: Animal Admittance
Animals are not permitted inside Fishers Place and Twinbrook Metro Park with the exception of service
animals providing assistance to physically challenged persons.
Policies and Procedures: Americans With Disabilities Act (ADA)
The JBG Companies is striving to achieve ADA building compliance at Fishers Place and Twinbrook Metro
Park Most measures have already been completed, while others will be completed as upgrades are
performed in the Building. Compliance will be ongoing based on new regulations, priorities and budgetary
allowances. Tenants are reminded that they are responsible for ADA compliance within their premises.
In the interest of meeting the intent of the ADA, all tenants are advised of the following four policies
designed to make Fishers Place and Twinbrook Metro Park as accessible and safe as possible where the
property may not physically be in compliance with the ADA:
ADA Policy #1: General
Fishers Place and Twinbrook Metro Park Building Management continues to evaluate the building with
respect to the Americans with Disabilities Act, and take measures to be in compliance. In addition to that
action being taken, it is policy at this property that the building’s staff will assist disabled individuals as
reasonably needed in the building’s public areas. Such assistance is to be provided upon request, or where
observed to be needed by building staff.
ADA Policy #2: Rescue Assistance
Out of concern for life safety, Fishers Place and Twinbrook Metro Park building tenants must notify Building
Management of any and all physically challenged persons using the tenant’s premises. Notification must
include the nature of the disability and the normal location (floor and general area) of each individual.
As changes occur (e.g. in the event that the individual’s office is reassigned or use of the premises is
terminated, or a new physically challenged person begins to use the premises) Building Management must
be notified accordingly.
Strict adherence to this policy will help enhance proper, timely and efficient rescue assistance in the event of
an emergency. Without proper adherence, a disabled individual could be placed at significantly higher risk
with respect to life safety.
ADA Policy #3: Rescue Assistance Education
To be safely prepared for a building emergency (e.g. fire, tornado, etc.), physically challenged individuals
must receive special advance education/training. The nature of a person’s specific disability is likely to
dictate a particular response based on the physical nuances of Fishers Place and Twinbrook Metro Park
and its emergency reaction plan. It is each tenant’s responsibility to ensure that their employees, both the
physically challenged and those who may assist the physically challenged, are properly educated in this
regard.
Concerned tenants should contact Fishers Place and Twinbrook Metro Park Building Management to
request help with rescue assistance education. Tenants are responsible for ensuring that this education is
reviewed periodically, and is welcome to request Building Management’s assistance in this regard. This
policy applies to physically challenged employees within the tenant office space, as well as physically
challenged visitors.
ADA Policy #4: Elevator Access
In order to meet the intent of the ADA, it is policy at Fishers Place and Twinbrook Metro Park that the
building’s staff will assist physically challenged persons where they are restricted by elevator accessibility.
Such assistance is to be provided upon request or where observed to be needed by building staff.
Policies and Procedures: Construction Rules and Regulations
The following regulations establish the minimum criteria for all construction activities on the property. The
regulations are subject to change and Contractors will be notified of changes that affect their work.
JBG/Commercial Management LLC (Property Management) requires strict compliance with these
regulations.
ACCESS
All construction personnel shall be identifiable as a representative of the contractor (i.e. Uniform, Contractor
Identification Badge) at all times while they are on the property. Contractors shall obtain a building access
card (for buildings requiring such devices) from the property management office prior to commencement of
each project and access cards shall be returned to the property management office at the conclusion of
each project. Contractor will be charged $25.00 for each access card that is not returned. In addition, any
keys of any kind provided to the Contractor shall be promptly returned to the property management at the
conclusion of each project. Failure to do so shall obligate the contractor to all costs associated with
changing the locking mechanism or lock cylinders or other means deemed necessary by JBG/Commercial
Management LLC to ensure the security of all related doors.
PERSONNEL
a. Alcohol and drugs are not permitted on the property or within the building. Construction Personnel
found to be in the possession of or under the influence of drugs or alcohol are subject to immediate
removal from the property and banned from doing any further work on the property.
b. AM/FM radios, televisions, cassette players or other electronic devices with external speakers are not
permitted.
HOUSEKEEPING
a. All common areas shall be kept clean at all times. These areas include but are not limited to common
corridors, restrooms, stairwells, lobbies, elevators, loading dock and the grounds.
b. Construction debris and trash shall be removed from the jobsite as soon as practicable. Property
Management reserves the right to require trash removal on demand.
c. Construction debris and trash shall not be stored for any period of time in Mechanical rooms, Service
elevator lobbies, adjacent spaces or any other location outside of the jobsite.
d. All trash removal shall be scheduled for weekends or Monday through Friday between the hours of
6:00 pm and 7:00 am.
e. Contractor shall provide walk off mats at each exit from the jobsite. Mats shall be maintained or
replaced as necessary to prevent construction dust from being tracked through out the buildings.
SPRINKLER SYSTEMS
a. Contractor shall notify Property Management (48) hours in advance of any work affecting the
sprinkler system.
b. Contractor shall check in at the Property Management office immediately prior to commencement of
sprinkler work.
c. Property Management personnel shall accompany Contractor and tag impaired devices.
d. Sprinkler system drain down and refill are the responsibility of the Contractor.
e. When notified by the Contractor, Property Management shall remove impaired device tags after the
work is complete and the system is operational.
f. The Contractor shall remain on site at all times when the sprinkler system is impaired and shall not
leave until the system is refilled and all alarm or trouble conditions related to the work are clean.
g. Sprinkler Standpipes or risers may not be drained or remain empty between the hours of 7:30 a.m.
and 6:00 p.m.
h. Sprinkler feed main, Cross-mains and branch mains shall be drained after 7:30 a.m. on regular
business days only and must be refilled by 5:00 p.m. each day. Exceptions require approval of the
Property Management. The Contractor may incur additional cost for Property Management personnel
when these steps are not followed.
BUILDING SYSTEMS
Restrooms, toilets, janitor’s closets, wash-bowls and other apparatus shall not be used for any purpose
other than that for which they were designed. Any expenses for repairs of damage to the above shall be
borne by the Contractor.
THERMOSTATS
Existing thermostats shall be protected during demolition and construction to prevent malfunction of the
HVAC operating systems.
PLUMBING
Insta-hot faucets shall not be installed in the tenant’s space.
THE WORK
a. The work shall not begin prior to authorization by Property Management.
b. Noisy work: Noisy work shall be performed between 6:00 p.m. and 7:00 a.m. or on weekends
regardless of the location in the building. Noisy work includes but is not limited to drilling, grinding,
shooting stud track, or ceiling hangar wires, and the use of power saws.
c. Welding: All welding shall be performed between 6:00 p.m and 7:00 a.m. and procedures for venting
fumes shall be approved by Property Management (24) hours prior to commencement of the work.
Contractor is to have an adequate fire extinguisher available at all times.
d. Noxious fumes: All work that will produce noxious fumes shall be performed after 6:00 p.m. and shall
be finished with ample time to clear the air of the fumes prior to 7:00 a.m. Procedures for venting
fumes shall be approved by the Property Management staff (24) hours prior to commencement of the
work. MSDS sheets should be available on site.
e. Core drilling: No core drilling will take place without prior review and approval by Property
Management, and will be performed after normal business hours. In addition Contractor will be
required to x-ray concrete slabs prior to performing any such cuts, drilling, etc.
The Work (Continued)
f. Property Management reserves the right to stop any work that is disruptive to the tenants in the
building.
g. Contractor shall work in harmony with other Contractors and Subcontractors performing the work in
the building on behalf of Property Management or other tenants.
h. Contractor shall maintain an active and current safety training and record keeping program and
require his Subcontractors to do likewise.
i. Contractor shall notify Property Management (24) hours in advance of ceiling cover so that Property
Management will have the opportunity to inspect the work.
j. Signs or logs will not be permitted without prior approval of Property Management
k. Demolished materials are property of Property Management unless noted otherwise.
l. Stair doors are not to be propped open at any time. Contact Property Management for stairwell keys.
MATERIALS
a. Materials shall be hoisted via the freight elevators. Passenger elevators shall not be used for material
transportation.
b. No materials shall be hoisted outside the freight elevator cabs without prior notification and approval
of Property Management. All costs associated with material hoisting shall be borne by the Contractor.
c. Materials shall not be stored in the freight elevator lobbies, mechanical rooms or any other common
space within the building. Materials shall not be stored in adjacent vacant space without prior consent
of Property Management.
d. Dollies, carts, and other moving or loading apparatus shall have rubber tires. The expense of any
damage caused to floor/walls etc. by moving materials shall be borne by the Contractor causing the
damage. It is advised that all public areas be sufficiently protected in advance by the Contractor to
avoid damage.
e. Freight elevators are available on a first come, first serve basis. The Contractor is advised to contact
Property Management (24) hours in advance of any hoisting operations that will require extensive
use of the freight elevators to determine the availability of the elevators.
f. Property Management reserves the right to inspect all toolboxes, storage bins, trash bins, or other
conveyances prior to removal from the property.
g. The Contractor shall comply with all Federal, State and Local regulations pertaining to the use of
hazardous materials or potentially hazardous materials. No hazardous material may be used on the
property without the prior written approval of Property Management.
h. All doors, hardware, door frames, light fixtures, HVAC units, air boots, slot diffusers, millwork and
appliance to be removed from demolished leases are the property of the building and may be required
elsewhere in the building. Please contact the Property Management Office for directions.
INSURANCE
a. Contractors and their Subcontractors shall provide insurance coverage in accordance with the
requirements of the Landlord.
b. The contractor shall submit a Certificate of Insurance evidencing the required coverage prior to the
commencement of the work. The Certificate shall name JBG/ Commercial Management LLC and the
building owner, as the additional insured on the policy.
HAZARDOUS MATERIALS SPILL AND RELEASES
a. If the materials can not be identified, assume they are hazardous. If a hazardous material is released
or spilled, there are a few basic responses that must be followed regardless of the nature of the
incident.
1. Notify Property Management of the incident immediately. State the location of the accident, the
type of material released and any action taken.
2. Evacuate everyone in the vicinity immediately. This includes tenants, contractors, and building
personnel. If the release of a dangerous vapor or gas occurs, a larger area of evacuation may
be necessary.
3. Once you know the area is cleared, you may take safe and responsible steps to identify the
released materials. If you can identify the materials, small spills of liquid may be limited with
sandbags or absorbents. Isolated fumes and/or gases can be limited or decreased by closing
the doors or shutting down the air handler units in the vicinity.
4. If the material has not been identified, the Property Manager or Chief Engineer will attempt to
use Material Safety Data Sheets to classify the material according the its hazardous properties.
If the spill or release is deemed to be a threat to a wide spread area of the property and its
occupant’s call 911 and ask for the Fire Department HAZMAT Response Unit.
Policies and Procedures: General Rules and Regulations
Rules and regulations are important for the safety, appearance and integrity of any property. The JBG
Companies strives to enforce the building rules and regulations with the best interests of the building and its
tenants in mind. Please ensure that your employees abide by these rules and regulations accordingly.
1. The Common Areas shall not be obstructed or encumbered by any tenant or used for any purposes
other than ingress and egress to and from the tenant’s premises. No tenant shall permit the visit to its
premises of persons in such numbers or under such conditions as to interfere with the use and
enjoyment of the Common Areas by other tenants.
2. No awnings or other projection shall be attached to the outside walls of the Building without the prior
written consent of Landlord. No drapes, blinds, shades or screens shall be attached to or hung in, or
used in connection with, any window or door of a tenant’s premises, without the prior written consent
of Landlord. Such awnings, projections, curtains, blinds, screens and other fixtures shall be of a
quality, type, design and color acceptable to Landlord and shall be attached in a manner approved by
Landlord.
3. No sign, advertisement, notice or other lettering shall be exhibited, inscribed, painted or affixed by any
tenant on any part of the outside or inside of the tenant’s premises or in the Building without the prior
written consent of Landlord. In the event of any violation of the foregoing by any tenant, Landlord may
remove the same without the prior written consent of Landlord. In the event of any violation of the
foregoing by any tenant, Landlord may remove the same without any liability and my charge the
expense incurred by such removal to the tenant or tenants responsible for violating this rule. All
interior signs on the doors and directory tablet of the Building shall be inscribed, painted or affixed by
Landlord at the expense of each tenant, and shall be of a size, color and style acceptable to
Landlord.
4. No show cases or other articles shall be put in front of or affixed to any part of the exterior of the
Building, nor placed in the Common Areas without the prior written consent of Landlord.
5. The water and wash closets and other plumbing fixtures shall not be used for any purposes other
than those for which they were constructed, and no sweepings, rubbish, rags or other substances
shall be thrown therein. No tenant shall throw anything out of the doors or windows or down any
corridors of stairs.
6. There shall be no marking, painting, drilling into or other form of defacing of or damage to any part of
Tenant’s Premises or the Building, except for the installation of small business equipment, shelving
and artwork in a tenant’s premises; provided, however, all damage shall be repaired on or before the
Lease Expiration Date. No boring, cutting or stringing of wires shall be permitted. No tenant shall
construct, maintain, use or operate within its premises or elsewhere within or on the outside of the
Building, any electrical devise, wiring or apparatus in connection with a loud speaker system or other
sound system unless such sound is limited to the Tenant’s Premises.
7. No tenant shall make or permit to be made any disturbing noises or disturb or interfere with the
occupants of the Building or neighboring buildings or premises or those having business with them,
whether by the use of musical instrument, radio, tape recorder, whistling, singing or any other way.
8. No bicycles, vehicles, animals, birds or pets of any kind (except for assistance animals) shall be
brought into or kept in or about a tenant’s premises or in the Building.
9. No cooking shall be done or permitted by any tenant on it’s premises, except that, with Landlord’s
prior written approval (including approval of plans and specifications therefore), a tenant may install
and operate for convenience of it’s employees a lounge or coffee room with a microwave, sink and
refrigerator; provided that in doing so the tenant shall comply with all applicable building code
requirements and any insurance or other requirements specified by Landlord. No tenant shall cause
or permit any unusual or objectionable odors to odors to originate from its premises.
10. No space in or about the Building shall be used for the manufacture, storage, sale or auction of
merchandise goods or property of any kind, except as provided in the Lease.
11. No tenants shall buy or keep in the Building or its premises any inflammable, combustible or
explosive fluid, chemical or substance, except as otherwise provided in the lease.
12. No additional locks or bolts of any kind shall be placed upon any of the doors or windows by any
tenant, nor shall any changes be made in existing locks or the mechanisms thereof. The doors
leading to the corridors or main halls shall be kept closed during business hours except as they may
be used for ingress and egress. Each tenant shall, upon the termination of its tenancy, return to
Landlord all keys used in connection with its premises, including any keys to the premises, to rooms
and offices within the premises, to storage rooms and closets, to cabinets and other build-in furniture,
and to toilet rooms, whether or not such keys were furnished by Landlord or procured by the tenant,
and in the event of the loss of such keys, such tenant shall pay to Landlord the actual cost of
replacing the locks. On termination of the tenant’s lease, the tenant shall disclose to landlord the
combination of all locks for safes, safe cabinets and vault doors, if any, remaining in the premises.
13. All removals, or the carrying in or out of any safes, freight, furniture or bulky matter of any description,
must take place in such manner during such hours as Landlord may reasonably require. Landlord
reserves the right (but shall not have the obligation) to inspect all freight brought into the Building and
to exclude from the Building all freight which violates any of these rules and regulations or any
provision of tenant’s lease.
14. Any person employed by any tenant to do janitorial work within the tenant’s premises must obtain
Landlord’s approval prior to commencing such work, and such person shall comply with all
instructions issued by the superintendent of the Building while in the building. No tenant shall engage
or pay any employees on the tenant’s premises or in the Building, except those actually working for
such tenant on said premises or for such tenant at another office location of such tenant.
15. No tenant shall purchase spring water, ice, coffee, soft drinks, towels or other like merchandise or
service from any company or person who has, in Landlord’s opinion committed violations of Building
regulations or caused a hazard or nuisance to the Building an/or its occupants; provided, however,
that Landlord has notified the tenant in writing that such provider is unacceptable.
16. Landlord shall have the right to prohibit any advertising by any tenant which, in Landlord’s reasonable
opinion, tends to impair the reputation or desirability of the Building as a building for offices and, upon
written notice from Landlord, such tenant shall refrain from and discontinue such advertising.
17. Landlord reserves the right to exclude from the Building at all times any person who is not known or
does not properly identify himself to the Building’s management or its agents. Landlord may at its
option require all persons admitted to or leaving the Building to register between the hours of 6 p.m.
and 8 a.m., Monday through Friday, and all times on Saturday, Sundays and Holidays. Each tenant
shall be responsible for all persons for whom it authorized entry into the Building, and shall be liable
to Landlord for all acts of such persons.
18. Each tenant shall ensure that all lights are turned off before closing and leaving its premises at the
end of a day and when no one is in the Premises.
19. The requirements of tenants will be attended to only upon request at the office of the Building.
Building employees have been instructed not to perform any work or do anything outside of their
regular duties, except with special instruction from the management of the Building.
20. Canvassing, soliciting and peddling in the Building is prohibited, and each tenant shall cooperate to
prevent the same.
21. No water cooler, plumbing or electrical fixture shall be installed by tenant without Landlord’s prior
written consent.
22. No hand trucks, except those equipped with rubber tires and side guards, shall be used to deliver or
receive any merchandise in any space or in the Common Areas of the Building, either by tenant or its
agents or contractors.
23. Access plates to under door conduits shall be left exposed. Where carpet is installed, carpet shall be
cut around the access plates.
24. Mats, trash and other objects shall not be placed in the Common Areas.
25. At least once every two years, each tenant at its own expense shall clean all drapes installed by
Landlord for the use of the tenant and any drapes installed by the tenant which are visible from the
exterior of the building.
26. Landlord shall not maintain suite finishes which are non-standard such as kitchens, bathrooms,
wallpaper, special lights, etc. However, should the need for repairs arise, Landlord shall arrange for
the work to be done at tenant’s expense.
27. Landlord’s employees are prohibited from receiving articles delivered to the Building and, if any such
employee receives any article for any tenant, such employee shall be acting as the agent of such
tenant for such purposes.
28. No smoking shall be permitted in any of the Common Areas of the Building or in the tenant’s
premises. All cigarettes and related trash shall be disposed of in trash receptacles and not on
sidewalk, parking lot or grass.
29. The use of space heaters in any office or laboratory space is a fire hazard and is strictly prohibited.
Seasonal Decorations
Holiday decorations (including trees and wreaths) set up in any place of public assembly or lobby shall be in
conformance with the following specifications:
1. For safety purposes, only artificial trees may be displayed.
2. Artificial trees shall not be set up before December 1st, and must be removed by January 2nd or the
first business day after the holiday.
3. Trees must be placed so they do not in any way block an exit door, nor obscure an exit sign.
4. Only decorations of non-flammable material are to be used.
5. Electrical wiring shall NOT be used on metallic Christmas trees. Metallic trees may be illuminated by
use of spotlights placed a safe distance away.
6. Any electric lights used on trees must conform to electric code and be U.L. approved.
7. All artificial trees must be flameproofed to the satisfaction of the Montgomery County Fire Marshall.
8. Use of any candle or flame decorations is prohibited.
Policies and Procedures: Insurance Protection
Prior to moving into the building, and at all times during your suite’s tenancy, each tenant must have on file
in the Management Office a Certificate of Insurance evidencing the coverage types and amounts stipulated
in the lease agreement. JBG/Twinbrook, LP, JBG/BC Fishers III, LLC, or JBG/5630, L.L.C and JBG
Commercial Management, LLC, must be included as additional insured. Building Management’s copy of
your suite’s insurance certificate must be kept current at all times while your lease at Fishers Place and
Twinbrook Metro Park is in effect.
Certificates representing current insurance coverage must also be on file in the Management Office for each
contractor (construction, remodeling, moving, etc.) that performs work for your Suite in the building before
the work begins, and at all times while the work is underway
Policies and Procedures: Moving Procedures
General
In an effort to act in the best interest of the tenants and to protect the property, the following policies
regarding movement of office furniture and equipment into or out of the Building must be strictly adhered to.
Before engaging a moving or Delivery Company, please contact the Building Management Office in writing
no later than one week prior to any move to discuss your arrangements. All correspondence concerning
your move is to be directed to:
JBG/Twinbrook, LP or JBG/Fishers, LP
JBG Commercial Management Office
c/o Misti Hensley, Senior Property Manager
5635 Fishers Lane
Suite 0200
Rockville, Maryland 20852
Fax: (301) 468-0200
A pre-move and follow-up walk-through should be coordinated with the Building Management Office in order
to document the condition of the affected areas of the building before and after the move. Any damage
caused by the movers will be repaired by a contractor of the Building Management’s choice, and paid for
promptly by the tenant and/or the moving contractor. To help avoid such damage, movers must protect all
flooring with Masonite, and walls, corners and doorframes are to be treated with appropriate protection.
The actual relocation of a tenant’s offices begins with the tenant’s ideas on how the space is to function.
Relocation ends when the Building Engineer hands the tenant the keys to the front door of the premises. In
the interim, there is a tremendous amount of planning, estimating, and decision-making that must be
completed within the time frame set forth in the lease. Many different people are involved in the process.
Building Management will assist in every way possible to ensure a smooth and efficient relocation.
Moving Into the Building
All tenant move-ins must be coordinated with Building Management. Information concerning move-in
procedures is included later in this section. Building Management should also be notified at least twenty-four
(24) hours in advance regarding any arrangements made for various trades, such as telephone installation,
copier installation, etc. Many of the items needing to be addressed prior to a move are listed below:
1. Change of address information to the U.S. Post Office.
2. Contact Phone Company to arrange for installation of new phones and equipment.
3. Provide Building Management with Certificates of Insurance for all contractors (i.e., movers, general
contractors) providing services on behalf of the tenant.
4. All Certificates of Insurance should contain the information below:
Certificates should list as additional insured:
JBG/5630 Fishers, L.L.C
c/o JBG Commercial Management, L.L.C.
5630 Fishers Lane 5635 Fishers Lane
Terrace Level – Suite 0200
Rockville, Maryland 20852-7700
Attention – Misti Hensley
JBG/Fishers Place III, LLC
C/o JBG Commercial Management, LLC
5635 Fishers Lane 5635 Fishers Lane, Suite 0200
Rockville, MD 20852
(301) 468-0200/Phone
(301) 468-3304/Fax
JBG/BC Twinbrook, L.P.
C/o JBG Commercial Management, LLC
12725 Twinbrook Parkway
12725 Twinbrook
Rockville, MD 20852
(301) 468-0200/Phone
(301) 468-3304/Fax
5. As soon as a move-in date has been determined, provide Building Management as soon as possible,
with the information referenced in New Tenant Move-In Information in the Forms section of this
manual.
6. Adherence of the Moving Procedures discussed later in this section.
Moving Out of the Building
All tenants moving out of the building should do the following:
1. Contact Verizon to discontinue telephone service at the building.
2. Turn over all keys and building access cards to Building Management prior to leaving the building.
3. Follow the Moving Procedures discussed later in this section.
Move Procedures At A Glance
The following procedures are provided for quick reference to help facilitate all tenant moves into or out of
the building. Please be sure to provide a copy of these procedures to all moving companies bidding on your
move:
1. It is absolutely necessary that the Building Management office be notified in writing, at least one week
in advance of any intended moves into or out of the building so that the freight elevator can be
reserved.
2. Provide Building Management with a Certificate of Insurance from the moving company evidencing
the coverage’s in effect, and naming the building owner, and building manager, JBG Commercial
Management, LLC as additional insured.
3. Weekday deliveries requiring the freight elevator are scheduled on a first come, first served basis.
The freight car cannot be reserved or used exclusively during the week, except before or after normal
business hours. Only small moves are permitted during weekdays. Use of the freight elevator on
weekdays will be prohibited for any moves or deliveries between the hours of 8 a.m. – 6:00 p.m.
4. Larger moves (those requiring more than one hour or involving pieces of furniture or equipment with
dimensions greater than 5 feet) must be scheduled after 6:00 p.m. weekdays or on weekends.
5. Masonite must be placed on all lobby floors, and walls, corners and door fames must also be treated
with appropriate protection.
6. The tenant is responsible for taking every precaution to safeguard the building from damage (i.e.,
through means of crating and padding). In addition, materials should be removed from shelves, and
file cabinets and desks should be emptied with drawer’s taped shut.
7. Moving or delivery companies and tenants are responsible for leaving the building and premises
clean by removing all cartons and other trash generated during the move. If clean-up assistance is
desired, building personnel can be provided on a time and material basis. To arrange for this service,
please contact the Building Management office at least 48 hours in advance.
8. Should tenants wish to dispose of waste material or large, bulky items in the building dumpster,
arrangements are to be made through the Building Management office at least 48 hours in advance.
Again, any costs related to special use of the dumpster or removal of such materials will be charged
to the tenant. Items are not to be left on the loading dock or next to the dumpster.
9. Any and all damage to the building, including lobbies, hallways, elevator, loading areas, and grounds,
which is caused by the tenant, moving company or its employees or agents will be the responsibility
of tenant. The Landlord will perform required repairs and all costs associated with such repair will be
billed to the tenant for reimbursement.
Policies and Procedures: Natural Resources
Energy Conservation
Your company’s employees can help reduce operating costs and conserve energy by ensuring that lights,
office machines and coffee makers are turned off at the close of each work day. Further, remembering to
turn off lights in private offices when they are unattended for several minutes or more can practice
conservation. These simple ideas make sense - we all save money, and our environment benefits as well.
Better Water
As with many large office buildings, it is always a good idea to allow water at the drinking fountains to flow
for a short period of time before drinking. You should find the water to be cooler (and healthier) if you purge
a small amount of water before you drink.
Policies and Procedures: Regulatory Conformance
It is in the best interest of the building and its tenants that all federal, state and local regulations governing
JBG/ Fishers Place and Twinbrook Metro Park are in practice at this property. Compliance with building
codes, fire codes, health codes and other ordinances often seems too inconvenient, difficult or costly, but in
fact are essential for life safety and well-being. JBG/ Fishers Place and Twinbrook Metro Park is operated
so as to abide with regulations to the best of Building Management’s knowledge, and it is important that
each tenant acts in the same fashion to avoid jeopardizing the safety of the other tenants.
The “18-Inch Rule”
The “18 inch rule” is commonly overlooked in office buildings. In order for fire detection and suppression
systems to perform properly, nothing may be placed within 18 inches of the ceiling. This typically involves
items stored on high shelving. Please monitor this carefully so as to prevent this occurrence in your
premises.
These two regulatory issues (and many others as well) are inherently relevant to your safe occupancy in
this building. Please call Building Management if you have questions in this regard.
Policies and Procedures: Remodeling Procedures
Before Construction:
Remodeling/redecorating work can be either minor or major, and may include any of the following:
Installing electrical or phone outlets
Installing or relocating light fixtures
Relocating doors
Repairing carpets
Installing new carpet
Adding or moving walls
Painting or wallcovering
Telephone or computer system cabling
As your office contemplates remodeling work for your suite at JBG/ Fishers Place and Twinbrook Metro Park
several factors involving the Landlord’s interface should be considered.
1. The Landlord must evaluate even the smallest change for its impact on the building. Written design
approval by Building Management is required prior to the commencement of work. For most projects
this can be accomplished in five (5) business days or less.
2. Be sure to provide two (2) copies of all applicable plans and specifications, so that we can return one
copy to you with our comments, and keep one copy for our files. The Landlord’s review helps ensure
that the proposed project will conform to the building’s core and shell systems, as well as the
standard construction practices and appropriate materials for the building.
3. The scope of various projects may require that the Tenant engage a licensed architect and/or
engineer. Check with Building Management to discuss our requirements in a specific instance.
4. Obtain approval of all contractors who will be working on your project by completing a Request for
Approved Contractors form. Landlord reserves the right to withhold the approval of any contractor who
cannot provide insurance coverage, is not licensed, or has previously caused problems.
Please reference the Request for Approval of Contractors Form
During Construction:
The Landlord will require that all work that takes place comply with all governmental authorities with
jurisdiction over the project. It tends to simplify matters if contractors are selected from a Management’s
Approved Contractor List, though the tenant may still go through whatever process it feels necessary to
ensure that the contractor is qualified for the work.
1. No contractor will be allowed to begin work until a Certificate of Insurance naming the additional
insureds has been received by the Management Office, and contractor has returned a signed copy of
the back page of the Contractor Rules and Regulations acknowledging that it has read and agrees to
all terms and conditions.
Please refer to Construction Rules and Regulations.
2. A pre-construction meeting with the contractor, tenant, Building Management, and engineer is
strongly encouraged to ensure all parties are clear on the work to be performed and fully understand
the rules and regulations.
3. All work must be performed in accordance with the Building Construction Rules & Regulations.
4. No loud noise is to take place during normal business hours, from 6:00 am to 6:00 pm, Monday
through Friday. If a construction project is deemed to be disruptive to existing tenants and/or the
Landlord, the General Contractor shall reschedule work so as to eliminate disruption to the
satisfaction of Landlord at no additional cost to the Landlord.
After Construction:
Upon completion of the work, and depending on the nature of the project, the contractor will be required to
furnish certain items to the Landlord to assist with the Landlord’s future maintenance of the suite; to ensure
that the work was completed satisfactorily; and, to demonstrate that the property will remain free of liens.
We suggest that final payment be withheld from the contractor until the applicable project close-out items
have been obtained from the contractor and forwarded to the Landlord to ensure suitability (not all of these
will be required for many small projects - ask Building Management).
1. Final Inspection Approval Certificate and Certificate of Occupancy Montgomery County Government.
2. As-built drawings depicting accurate field conditions in areas affected by the work.
3. Updated electrical panel schedules.
4. Lien releases from the General Contractor, subcontractors and suppliers.
5. Operating and Maintenance (O&M) Manuals.
6. HVAC Test & Balance Reports.
7. Written one (1) year warranty on all completed work and installed equipment.
Please refer to Construction Rules and Regulations
Floor Load
Code requirements restrict placing loads upon floors that exceed the load per square foot for which the floor
was designed.
5630 Fishers Information Pending
150 pounds per square foot – 80 pounds per
5635 Fishers square foot live load, plus 20 pounds per square
foot partition load.
12725
150 pounds per square foot
Twinbrook
Should you find it necessary to utilize equipment that exceeds this rating, you must receive prior written
approval from Building Management. The Landlord’s structural engineer shall review documentation
provided by the tenant, and shall have the right to prescribe the weight, size and position of all equipment,
materials, furniture or other property brought into the Building.
Tenants will be invoiced for the structural engineer’s services. Heavy objects shall stand on such platforms
as determined by Landlord to be necessary to properly distribute weight.
Floor Covering
All floor coverings should be approved through Building Management. In particular, please be aware that
sponge or rubber-backed carpeting is not allowed.
Electrical Requirements
Prior to any alterations of electrical wiring, specifications must be submitted to Building Management, for
review and approval by the building electrician to avoid any code violations.
Window Covering
Fishers Place and Twinbrook Metro Park is equipped with building standard blinds in all office suites. While
blinds are provided initially to all tenants, repair or replacement of blinds is provided through Building
Management at an additional charge. The blinds serve an insulating function both in the retention of heat in
the winter months, and the exclusion of heat in the summer months. We recommend blinds be kept drawn at
all times.
Policies and Procedures: Smoking
All public aspects of Fishers Place and Twinbrook Metro Park have been declared “Non-Smoking Areas.”
This includes restrooms, stairways, surrounding area, loading dock, corridors, lobbies, and elevators, etc.
Smokers may use areas on the exterior of the property that from time-to-time may be designated “smoking
areas.” These areas are subject to change, and Building Management will notify tenants accordingly. We
ask all smokers’ cooperation in properly extinguishing and disposing of cigarette butts. This will help
Building Management maintain the cleanliness of the exterior of the property, and make for more pleasant
surroundings for everyone.
Tenants assistance in self-enforcing this policy is important in order for meaningful regulation. This sort of
arrangement is generally consistent with the other first class office buildings in the Rockville area.
Policies and Procedures: Telecommunications
Phone System Location
Each tenant’s phone system must be situated within its leased space, and NOT in the building’s core and
shell telephone or electrical rooms. This allows for ease of access as needed, and less chance for damage
to systems due to overheating situations. From a building manager’s perspective it alleviates much of the
overcrowding situations that would otherwise tend to occur in a core telephone closet. The telephone closets
are intended only to accept the main cable “feed” which extends from the building’s riser cables to your
system.
Code Issues: “Plenum Rated” Cable and Independent Supports For Cable
As with most other modern office buildings, the space above your ceiling is used as a return-air plenum.
Various code requirements affect plenum spaces. It is therefore essential that you instruct your cabling
company (phone, data and other) to use “plenum rated” cable for all cabling which will run above the ceiling.
The building code also requires that cables be independently supported, rather than sharing plumbing
supports or wires installed to hold ceiling systems or electrical conduits. Many cabling companies do not
abide by this requirement without specific instructions and follow-up by the tenant. Remedial work to correct
improper installation can be costly and have serious time delay considerations.
No Alternative Access Provider Without Landlord’s Approval
Technological advances in the area of telecommunications are having a profound impact on office buildings
throughout the country. Tenant’s demands for more sophisticated building provisions such as fiber optics
and competition among access providers has placed a greater burden on buildings to try to keep pace with
this modernizing industry. Most buildings are limited by the space available for competitive access providers
to establish a “minimum point of presence,” as well as the size of each floor’s telephone closet and shaft
space for riser cables. Other issues include access to equipment, safety and security.
Presently, it is important for all tenants to recognize that no alternative access provider may be permitted a
point of presence or riser cable space in the building without the Landlord’s prior written approval.
Policies and Procedures: Utility Closet Access
You must call the JBG Commercial Management office at (301) 468-0200 in order to have the Building
Engineer access any Utility Closet for the purpose of a contracted vendor performing repairs or
maintenance for your suite.
Please reference the Request for Utility Closet Access Form.