1. business and industrial

FFRRAAN
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Congratulations on making the decision to become a business owner. By taking the first steps
towards joining Jim’s Cleaning, you have begun a journey towards setting your own hours, deciding
your own income and controlling your life.
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Maakkiinngg iitt SSiim
mppllee
Nothing could be easier than owning your own business with Jim’s. In one easy step, we provide
you with all the equipment, training and ongoing support you need to ensure you can enjoy
success. Then, once you start your business, we will advertise and send you extra work so you have
no headaches and can simply get on with enjoying being in business.
SSiim
mppllyy tthhee BBeesstt
The Jim’s Group boasts a trusted brand name recognized by over 96% of the public, meaning you
get higher prices and instant credibility.
Over 3,000 franchise business owners are now enjoying the benefits of being part of the biggest
services group in the world, including access to the best work, the best customers and the best
national deals.
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Woorrkkiinngg TTooggeetthheerr
Being part of Jim’s Cleaning is about more than just business.
It’s about working together to get the best for everyone.
Together we provide outstanding service to be the best in the
industry and give you the lifestyle you’ve always dreamed
about.
JJIIM
M PPEEN
NM
MAAN
N –– JJIIM
M’’SS G
GRRO
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Jim Penman founded the Jim’s Group in 1982 while $30,000 in debt
and with just $24 in the bank. The Jim’s Group has since mowed 30
million lawns for one in five Australian households and cleaned two
and a half million houses. Not bad for a man once hell bent on
becoming a history and cross-cultural anthropology academic!
“I ended up at the age of 29 having not got myself a Phd in history and
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Jim' Cleaning Franchisee Information
with no skills other than mowing lawns which I had done to pay my way through university. I had old,
broken-down equipment, but I just started mowing lawns and gardening around some of the houses where I
lived and dropping leaflets in letterboxes. I got very busy, very quickly, so I started employing subcontractors then moved on to selling lawn-mowing rounds. To make that as effective as possible, I would
play more of a support role for these people, give them training and virtually help them start their business.”
Franchising the business was the next logical step. “I wanted to have a franchising system that I would want
to buy if I was on the other side of the desk.”
Most company directors are intensely protective when it comes to their personal mobile phone number, but
Jim Penman is passionately different. He gives his personal details away at will, combined with the staunch
promise that his cherished franchisees can contact him at any time, about any subject.
He says it is the sole responsibility of any franchisor. “If you look after the franchisees well they will look
after the customers with the same sentiment.” It is a commonsense model, the Melbourne-born
entrepreneur believes, that many business owners overlook for driving the bottom line. “I’m very passionate
about customers and I hate letting customers down,” says Jim. We do about 20,000 jobs a day and on
average we get about 20 complaints. “That is a big driver for me because any Jim’s client is my client. The
other big driver for me is franchisee service. The only way you can succeed is to give people a team that
people want to join. The system has to be attractive for franchisees. I aim to work at making franchisees
more satisfied. We ring all of our franchisees to see how satisfied they are with the system and whether the
reality has lived up to the promise. Franchisees can always ring me any time.”
H
HAAYYD
DAARR H
HU
USSSSEEIIN
N –– JJIIM
M’’SS CCLLEEAAN
NIIN
NG
GG
GRRO
OU
UPP
D
DIIVVIISSIIO
ON
NAALL FFRRAAN
NCCH
HIISSO
ORR
Haydar Hussein used to work in a bank – as his father had before him.
After nearly 10 years there, he started his own cleaning business, The
Cleaner Choice.
While making great money Haydar was far from being satisfied being the
‘little cleaner man in his own little van’. He soon realised that the way to
grow his business and maintain great service was through franchising.
Haydar bought the franchisor rights for Jim’s Cleaning. “Everyone told me
I was crazy to pay money for a logo” he says. I told them “I can see things
you can’t see”.
Today, Haydar is the divisional franchisor for six specialised cleaning
divisions in Australia & New Zealand. He still speaks to franchisees and
franchisors every day and enjoys time at home with his wife and four
children in his spare time.
“The future is very bright for our industry as more business owners and
every day families become ‘time poor’ the demand for our services will always be on the increase. Our
system is designed for great success. There are many opportunities for those deserving, and we are always
looking for new franchisees to join us and enjoy the rewards.”
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Jim' Cleaning Franchisee Information
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The Jim’s Cleaning business is a franchise, which means that while you own your own business, you
also receive support from someone else that has lots of experience in the industry and can show
you the best way to do things.
You also belong to a team all working under the same name, who can share ideas between each
other.
FFIIRRSSTT H
HAAN
ND
D EEXXPPEERRIIEEN
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After the initial interview, you will be invited to spend a day or two on the road with an experienced
franchisee, if you haven’t worked in the industry before. This is to give you a “first hand”
experience of the work and the way that we deal with new customers so that both you and Jim’s
can be comfortable that the business suits you.
You will also get a chance to speak to this franchisee about the business and to ask them questions
about their work, business and income.
AACCCCEEPPTTAAN
NCCEE
If the trial day goes well, you will be invited to purchase a franchise and choose a territory.
If you need finance for the business at this point, we can assist you with this or can help you
prepare information to take to your bank.
TTRRAAIIN
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Franchisees are provided with a 5 day intensive
training course at the Jim’s Group Head Office,
covering all main business and legal aspects of
your franchise business as well as practical, hands
on ‘how to’ information on everything to do with
new methods and systems and new products. The
initial course is then supplemented by regular
refresher courses and hands on workshops on
sales, the Jim’s On-Line system and other topics.
There will also be an annual Franchisee
conference where you will be able to meet
franchisees from other divisions.
You will also be required to undergo ‘on the road’ field training where we will show you the more
‘hands-on’ aspects of what Jim’s Cleaning does, and how we do it. This training is undertaken
locally, and run by experienced Jim’s Cleaning trainers.
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Jim' Cleaning Franchisee Information
SSTTAARRTT M
MAAKKIIN
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After training, your franchisor will spend more time with you
helping you understand how to use the Jim’s system and where
to find everything you need to start your business.
You can start working as soon as you sign up and from day one
every new customer calling from your territory and others from
surrounding areas is sent to your phone via SMS.
You only pay a small lead fee for each new customer and you
only pay once, even if the job turns into thousands of dollars,
and you keep the customer for life.
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You can work where and when you like. Before you start, you tell us what areas you will work in,
and choose your own working hours.
In the early stages, Jim’s Cleaning guarantees you work of $1,100 per week to ensure you get
started well. If you receive too much work, you can reduce the areas you service, as the aim is to
concentrate your work into smaller areas, reducing your travel time and making your business
more profitable for you.
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During this time we will also help you promote your own business by marketing and speaking to
people in your local area. Any work that you pick up yourself does not attract any fees whatsoever.
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OIICCEESS
Once you have been running your business for a while,
you might decide to put employees on or to sell part of
your business for a profit. Or you may decide to specialize
in particular services or sectors such as commercial work.
All this is possible for no extra cost to you.
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Jim' Cleaning Franchisee Information
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Unique to the Jim’s system, a weekly work guarantee exists to make sure you will never face the
financial stress of starting a business.
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Jim’s Cleaning knows how hard it can be to make the decision to go into business for yourself. We
know that our business works if you follow the system and are committed to looking after your
customers. And we stand behind this by guaranteeing that every new franchise owner will receive a
minimum of work every week.
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A Jim’s Cleaning franchise includes a Pay for Work Guarantee (PfWG). In basic terms, we guarantee
you work of $1,100 per week to ensure you are earning money from day one. However, we find
that even new franchisees very rarely need to claim PfWG, as the demand for our services is very
high.
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The work guarantee means that you can feel secure that your family income won’t be adversely
affected by your leap into owning a business. It also provides a measure of security to banks and
other financial institutions that might be looking at financing your franchise for you.
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Naturally, you need to first be willing and
ready to take as much work as we can send
you. If after this, you still fail to make the
guaranteed amount worth of work per week
(averaged over a month), simply let your
franchisor know and Jim’s Cleaning will pay
you the difference.
In exchange for this payment, you will offer
free promotional services to customers in
your local area.
This gives you a chance to practice your professional and customer service skills as well as leading
to a solid customer base and plenty of referrals.
There are some other conditions, which revolve mainly around being available being ready and able
to handle the work, and promoting your business yourself as much as you can.
Your franchisor can explain the Pay for Work Guarantee in more detail at your franchise interview.
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Jim' Cleaning Franchisee Information
FFAAIIRR FFEEEESS
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MAAKKIIN
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The reason why Jim’s has grown so fast, is that the fee structure ensures that more money stays
with the franchise owner.
Your monthly franchise fees cover all the work that the franchisor does for you
including advertising, training, meetings, advice and support.
Fees also cover a full time dedicated Jim’s Group Administration Centre which
answers all your customers’ calls professionally, and sends them direct to your
mobile phone via SMS. In fact, it is very similar to having your own personal
assistant to handle your calls.
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At Jim’s we believe that franchise fees should be kept as low as possible to ensure that more money stays in
your pocket. Quite simply, we would rather have lots of franchisees making great money instead of a few
paying us exorbitant fees.
As a Jim’s Cleaning franchise owner, you pay a set monthly fee of $586.65 (incl GST), for which all of your
advertising, administration, customer calls and paging are looked after for you. This ensures that for the
same amount that most small business will spend on advertising alone, you can have a full time office and no
headaches and can simply get on with making money!
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Other than the monthly fee, you only pay for the work you receive, when you want it and where you want it.
For each new lead sent to you from the office, a lead fee applies of $14.05 (we only charge you for 85% of
the leads you receive each month), regardless of whether the job is a domestic job, a real estate contract or
commercial work worth many thousands of dollars.
You only pay for each job once, even if you end up looking after that customer for years.
Jim’s Cleaning does NOT charge you a percentage of your income and does not make you pay for work you
do on an ongoing basis.
Also remember that there are no fees whatsoever on work that you pick up yourself through referrals.
At Jim’s we believe that this is your business and any work you do to promote your business should bring
you and your family more rewards.
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Jim' Cleaning Franchisee Information
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Based on a simple line drawing of Jim Penman’s face, the Jim’s logo is now
one of the most well recognized logo’s in Australia.
Jim has since shaved his trademark beard (for a charity event) but the face
remains, and members of the public (who are all potential customers)
know that the Jim’s brand stands for quality, reliability and
trustworthiness.
Did you know that the Jim’s logos are recognized by more than 96% of the general public?
Representing a great name, which customers already trust, means that you are half way to winning every job
before you even get there.
Our franchisees get more work, better customers and higher prices because we offer and charge for a better
service.
One of the biggest reasons people join a franchise group rather than risk it on their own is that you are able
to use a well-known name to promote yourself. Why wouldn’t you want to join the best?
PPAARRTT O
OFF AA TTEEAAM
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Joining the Jim’s family means that you are part of a team of over 3,000 franchisees, all working together
and sharing ideas. Being part of Australia’s largest home services franchise also means you get great deals on
your equipment, chemicals, insurance, phone deals and much more.
We have regular franchise meetings which give you a chance to learn about new and better ways of doing
things and how to increase your profile.
Your franchisor will speak to you regularly and it is their job to make sure you are happy, making money and
enjoying a better lifestyle.
As part of our strategic alliances program, we find other companies to work together with to bring you more
work.
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NAALL FFRRAAN
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HIISSO
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Your regional franchisor is a role model and mentor whose main job is to support you
every step of the way as you build your business.
Regional franchisors were put into place by Jim to ensure that franchisees are looked after
properly, in turn ensuring great customer service and strengthening of the trusted Jim’s
name.
Our goal remains focused on customer satisfaction, which in turn directly relates to
franchisee growth
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Jim' Cleaning Franchisee Information
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The Jim’s induction program is designed to make sure you are trained, prepared and confident from day one.
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The first part of your induction program involves travelling to the Jim’s Group Head Office in Melbourne for
four days of intensive training.
While at the training centre, you will have a chance to meet other new franchisees from all of the Jim’s
service divisions and from all around the world. This is a fantastic opportunity to share stories and to realise
the power of the group you are joining.
This program is designed to give you all the information and skills you need to become a true business owner
rather than simply a person who has ‘bought themselves a job’.
Training includes advice about bookkeeping and finance, communications, finance, sales skills, lead
allocation, and Jim’s computer programs. A highlight is a presentation about the ‘Jim’s Ethos’ of customer
service, presented by Jim Penman himself!
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The beauty of the Jim’s Cleaning franchise is that the system is so flexible and fair that you as a franchise
owner have the opportunity to achieve what’s most important to you and your family.
LLiiffeessttyyllee
Often franchisees want to spend more time with their
family and friends and want to be more independent.
Others want to create an empire that will grow as an asset
for their family to benefit from. Whatever your goals, the
Jim’s system enables you to fulfill them.
SSuuppppoorrtt
80% of Jim’s franchisees are first time business owners
and are looking for the benefits of being a member of a
system with a proven track record with all the support and
structure in place to make their business successful instead of trying to do everything themselves.
BBuussiinneessss Some franchisees are existing cleaners who are looking to expand their own business by joining
Jim’s while others are looking to moving away from contracting or working for someone else and looking to
build their own business to provide them with a great income stream.
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Moonneeyy Many new franchisees have been unhappy with how much money they used to earn and felt they
were never going to get anywhere if they continued as they were. By working out their cost of living
expenses and travelling costs they realise they could be making much more money in less time and be much
happier if they were business owners.
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Jim' Cleaning Franchisee Information
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Enclosed with this information, you will find some information regarding your initial investment for
your franchise and what you get in return for your investment.
If you would like any help with Finance, Jim’s Finance Professionals can assist you in getting a
business loan easily as they deal with banks who have already approved the Jim’s business model,
saving you both the hassle and red tape which you may encounter when dealing directly with your
own bank. Please call 131546 to speak to a Jim’s Finance professional representative.
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Essentially, everything you need to get your business up and running is included in your start-up
prices, except for a vehicle. Contact your franchisor to discuss vehicle choices.
Before you start training, you will be asked to pay a 10% deposit, allowing us to organise uniforms,
stationery, marketing materials, vehicle signage and more (this is all included In the price) so that
everything is ready to go as soon as you hit the road.
Follow the steps below or contact us to get started in your new business as soon as possible
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Does a Jim’s Cleaning business sound like you?
Are you finally ready to “toss the boss” and start a new life for yourself?
(1) Speak with your partner and your family about your goals. We will ask you about these at
the interview to make sure Jim’s will help you achieve them.
(2) Speak with your bank or Jim’s Finance Professionals if you need a business loan to finance
your investment.
(3) Call your Regional Franchisor to make a time to catch up for your franchise interview and
learn more about how the business will work for you.
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Jim' Cleaning Franchisee Information
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22000077
AUSTALIA’S NUMBER 1 FRANCHISE UNDER $50,000
22000088
AUSTALIA’S NUMBER 1 FRANCHISE UNDER $50,000
22001100
TOP 10 FRANCHISES UNDER $25,000
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Jim' Cleaning Franchisee Information
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With Jim’s Cleaning you get your own territory where you can market yourself as much as you
like. However, unlike many other franchise systems, Jim’s Cleaning allows you to take extra
work outside your territory meaning you have much more opportunity to get lots of work and
maximize your income.
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Guuaarraanntteeee ((PPffW
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Jim’s businesses include a safety net of at least $1100 per week, which gives you extra security
in the early stages of your business. Your franchisor will pay you to do promotional work should
you need to make up income. Until such time as you have proven you are earning consistently
above this amount, the guarantee will remain in place. However, we find that even new
franchisees very rarely need to claim PfWG.
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Jim’s do not charge a percentage of your income. This means more money in your pocket and
more rewards for you landing big jobs! Each month you pay a set monthly fee of $586.65, for
which all of your advertising, administration, customer calls and paging are looked after for you.
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The only other fee you pay is $14.05 for every lead we send you (we only charge you for 85% of the
leads you receive each month), – this is regardless of whether the job turns into one visit or an
ongoing job, and is the same no matter whether the job is worth $1 or $1,000! More
importantly, any work you get yourself is 100% yours and does not attract any fees at all from
us. This system can help you by reducing your fees as you build your business, as you will stop
taking as many leads from us.
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Muucchh CCaann II EEaarrnn??
With such a wide range of work hours, types of services and business owners in the Jim’s
Cleaning Group, it is impossible to give exact figures on what you might earn. We have
franchisees earning from $1,000 per week up to several times that, and some specialise in only
one area (commercial, domestic, builders cleans, etc) while others work across the board. It is
up to you! The amount you put in will directly relate to the amount you get back.
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From the minute you join Jim’s Cleaning the franchise is your business. Any work you do to
build your business and our work promoting the brand name, will improve the value of it and
secure your future. You might choose to add more vans or employ staff. But don’t worry as this
won’t attract any further franchise fees. And remember - you can resell your business for any
price you like.
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Jim' Cleaning Franchisee Information
FRANCHISE SYSTEM CHECKLIST
A sign of a good franchisee is someone who looks around and knows his or her options.
When considering other business options, be sure that you ask the following questions:
REMEMBER TO ASK:
Jim’s Cleaning
Option 1
Option 2
Can I speak to all of your other
franchisees?
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
?
YES
?
?
YES
YES
NO
NO
?
?
?
?
?
?
?
?
Have you got a proven track record?
Can I choose my territory?
Can I promote myself in my territory
with my own phone number?
Can I work outside my territory if I
want extra work?
Can I resell my business?
Do my fees go down if I build up my
own regular client base?
Can I add another van at no charge?
Can I have as many employees as I
want?
Can I do both domestic & commercial
work?
Can I provide my own clients with any
service I want to earn extra income?
Can I choose my own work hours?
Will you teach me business skills?
Do you guarantee me a minimum
amount of work each week?
Do you offer ongoing support &
training?
Can I get discounted business costs
like insurance, petrol, equipment,
chemicals and mobile phone costs
through bulk buying?
Does the price include all training?
Can I buy my chemicals from anyone I
like?
Do you take a percentage of my
profits?
Do I have to pay fees for referrals I
get?
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Jim' Cleaning Franchisee Information
CLEANING FRANCHISE INVESTMENT
Whether you want to work by yourself, with a partner or you have big business plans – you
can do it with Jim’s!
Jim’s Cleaning have franchise packages to suit everyone’s budget, lifestyle and business
aspirations. These packages include the franchise investment and Startup Kit.
The Franchise Investment for each package differs depending on:


The size of a territory
The amount of Pay for Work Guarantee (PfWG) guaranteed per week.
Each start up kit includes everything you need to get started:






Business & Cleaning Training
Cleaning Equipment & Chemicals
Stationary (Business Cards, Quote Book, Receipt Pads, etc)
Promotional items (Vehicle Sign writing, fridge magnets)
Uniform
Software, Communications & IT Package
The Startup Kit for each of the Packages differs according to the amount of equipment, stationery, uniforms
and inclusions.
The package pricing is summarised in the table below:
Package
Franchise Type
Ultimate Package:
Ideal for one or two people. Includes
everything you need to get on the road.
(minus vehicle/trailer)
Partnership
Package:
Suited for two people, couples or
business partners. All costs and
equipment for two people included.
Total Investment
$32, 900
excluding GST
$42, 950
(minus vehicle/trailer)
excluding GST
Tailored packages are also available to suit those who would like to work part time
and for those who would like to own and grow a large scale business.
If you would like more information on the Package pricing and inclusions
please call 131 546 to get in touch with your local Franchisor
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Jim' Cleaning Franchisee Information