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DATA SHEET
Kaminario K2 Enterprise Technical Support
Kaminario is committed to providing world-class technical support to our global K2 all-flash
array customers. HealthShield™ cloud-based Call Home monitoring, a foundation of our
support, enables us to proactively detect and resolve product issues.
The Kaminario K2 is designed to meet the requirements
of the most demanding enterprise applications. Its
availability and resilience is built on a hardware
foundation of enterprise-grade components with no
single point of failure, K-RAID™ dual parity data
protection, HealthShield's monitoring, non-disruptive
upgrades and the critical enterprise storage features
needed for data protection and availability.
Support Programs
Premium
 Available 24x7x365
 Hardware replacement delivered within 4 hours
HealthShield's Proactive Cloud-Based
Monitoring Analytics and Reporting
Telemetrics
Next Business Day
 Hardware replacement delivered within one
business day of problem identification
Real-Time Monitoring
 Continuous monitoring
of components
Alerts
HealthShield for real-time
monitoring and analysis
Real-Time Analysis
Proactive Problem Resolution
 Real-time detection of
 Any error or change in the system
future errors
 System-wide information
collected hourly, sent to
service center to detect
any performance,
configuration, capacity
or management issues
triggers an alert that is sent to Support
 Support proactively resolves the issue
 Storage administrators can subscribe
to categories of events such as LUN
configuration, FC/iSCSI connectivity
and hardware errors
To report a problem, call the Kaminario Call Center
1-877 98 CALL K2 (1-877-982-2555)
or email: [email protected]
275 Grove Street
Suite 2-400
Newton, MA 02466
USA
www.kaminario.com
Copyright © 2015 Kaminario All Rights Reserved — DOC1100049