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X-time recall procedure- Existing vehicle information:
After loading the customers vehicle profile, pause for a few seconds to allow X-time to search the
vehicles VIN for any open recalls. If any recalls are currently open, X-time will create an additional tab
with the recall code:
Clicking this tab and on the blue “chat bubble” will allow you to view the open campaign code, which
will be helpful to place the order for any required parts. For each line we need to notate next to the
recall code the following phrase: “Customer requests please preform recall as per VIN inquiry”
Next, we will log in to Honda's interactive website in.honda.com and enter the VIN code obtained from
the vehicle information section in X-time. Here we can verify the existing recalls have not already
been completed.
As
seen
above, some entries will be followed by the letter “c”. This indicates the recall is already completed,
and should not be seen within X-time. Clicking one of the listed recall codes not already complete, will
bring up additional information about the recall.
After verifying the recall has not been completed, return to X-time to schedule a check-in time with the
customer.
We will want to set a recall appointment for at least 3 days out from the time the customer calls to
allow for any parts to be ordered. Make sure set the proper expectation for the appointment by letting
the customer know we will need his vehicle for at least half a day.
Next, we will contact parts and determine if any parts are needed for the recall. You will need to
provide the customer number to parts for proper ordering. Record the name of the parts representative
you spoke with to be placed in the notes for this call.
Place the VIN and the name of the representative you spoke with for the parts order in the dealership
notes field. Add the phrase “Customer requests preform recall as per VIN inquiry” and finish
scheduling the check-in time.