Implementation Services Technical Support Project Management Warehouse & Depot Procurement We are a 24/7 Company On the road and in the air, we will be there when it counts. 1 Welcome to KFP Total IT Solutions KFP Total IT Solutions provides a comprehensive range of Information and Communications Technology (ICT) solutions for the retail sector. Mission Statement “BIG ENOUGH TO COPE – SMALL ENOUGH TO CARE” Our approach to the market is to provide truly endto-end ICT solutions complemented by a portfolio of services designed to support our customers at every phase of the ICT usage and development. We are committed to working in partnership with our customers to deliver solutions of the highest quality that add real value to their business. Long term business relationships are our goal, since this approach allows KFP to understand our customers’ business objectives whilst ensuring that both parties work cohesively towards the same end goals and objectives. Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure and a practical approach to enable us to deliver the service that all of our clients have come to expect – a professional service that gets the job done. Extremely close relationships with many of the industry’s leading vendors mean that you can be assured that KFP has the skill, experience and expertise to implement the most appropriate technology solution to address your individual requirements. Culture We operate a culture in which our employees are empowered to facilitate customer satisfaction, and where ownership and responsibility are deeply rooted disciplines.We have a strong belief in, and value for, the people that work within our company and as such operate a policy of promotion and personal development from within the company wherever and whenever possible. We understand and appreciate that the success of our business to date is as a result of our people, and this will remain a key differentiator for us long into the future. This has been recently demonstrated by KFP as we have been awarded the status of Approved Toshiba Global Commerce Solutions (TGCS) Warranty Service Provider (Feb’14) for POS hardware. KFP is one of the first companies in the UK to achieve this status. “KFP has the ability to meet those needs throughout the UK and Europe” 2 Implementation Services Cabling Design and Installation KFP offers a wealth of experience and pedigree when it comes to structured cabling systems. We can offer a full design service to enable us to install a host of cabling services to meet any requirement. Copper & Fibre Cabling Systems KFP can supply, install and maintain the full range of copper network cabling systems. As authorised installers for a number of market leading manufacturers and distributors, we are also able to offer underwritten 25 year produce and performance warranties. With fibre optic cabling systems, in order to meet client requirements for a reliable, guaranteed network infrastructure, the installation of the correct back bone cabling system is essential. KFP have a wealth of experience in the installation, termination and testing of singlemode and multimode fibre optic cabling systems. New Retail stores & refit implementation services Whether it’s a new store or trading refit, KFP provide a fully integrated turnkey approach to orchestrate multi-store system roll-outs or single upgrades with the minimum of fuss. This comprehensive service encompasses full logistics and stock management, hardware build and configuration, secure warehousing, power and data cabling, onsite installation and software integration. We work hard to minimise impact on trading in all situations. Not only do we undertake rigorous predelivery checks, surveying & efficient installation in-situ, but we also work in partnership with other trades to ensure that you stay in business throughout. Voice Cabling Systems KFP, in conjunction with market leading equipment providers and selected business partners, can design and install voice cabling systems and equipment. Whether your requirement is for additional outlets or moves and changes to existing positions, KFP can provide support. VoIP Systems KFP offer a range of VoIP solutions that allow our customers to adopt and introduce IP telephony at the required pace. Solutions include IP PBX systems and network based IP telephony products. Wireless Networking When building a network system, installing cabling may not always be the most practical or cost-effective solution. Wireless network technologies offer an alternative solution for connectivity. KFP has extensive experience in the supply and installation of Wireless LAN Technology, utilising the latest technology from market leading equipment providers and selected business partners. 3 Technical Support Support Services In our experience, reliable support platforms are of huge importance to our clients. The best end-to-end network design may have been implemented, however without resilient, efficient and knowledgeable after install support available this can all count for nothing. We offer a range of technical support functions to ensure that your systems continue to support your business as intended. Helpdesk Support At our offices in Abingdon, Oxfordshire we operate an in-house helpdesk function for our clients. Working closely with our clients every step of the way using our industry specific AutoTask service desk platform, we can ensure all instances such as POS terminals, cabling faults, wireless/network or any other issues get resolved quickly and efficiently. Helpdesk technical assistance is delivered either by phone/remote assistance from a qualified technical support team member. The technician will be dedicated to your issue through to an effective resolution. Our reputation is built on long term relationships with our clients, working with them as an extension of their organisation to understand how they do business and how they would like to do business in the future. We manage and maintain solutions through their technology life cycle and throughout all technology adds, moves or changes as the business grows or changes direction. In this way we provide on-going future proofed, scalable delivery of day to day support whether it be on site, remotely or through remote helpdesk functions. This support is available under contract, with full Service Level Agreements, 24 hours a day 7 days a week, 365 days a year and can be tailored to meet your requirements. “Our reputation is built on long term relationships with our clients” 4 Technical Support Our Technical Support function is an extension of our helpdesk service, with the responsibility for the technical aspects of an installation, with a full understanding of design and implementation aspects of networking solutions. A flexible, highly skilled group of engineers are available to troubleshoot problems that may arise on a network, trained to the highest level in specific vendor technology, thus providing customers with an on demand resource for multi-vendor equipment, vital in times of network disruption, outage, or unknown problems. This service is available under contract as an addition to our helpdesk service, or as a standalone service, subject to availability. Post Installation Support Even the best cabling infrastructure, network implementations or retail environments needs to adapt to day to day changes and conditions. KFP can tailor bespoke service packages that will provide our clients with reliable cost effective post installation support. One off site visits can be provided on an as required basis, subject to availability. Alternatively, we can offer SLA based services such as: • Helpdesk services (as above) • On-site support for Installations/Moves/Adds/Changes • On-site support for trouble-shooting and diagnostics Please do not hesitate to get in touch with us to discuss any of our support platforms. Project Management Project Management KFP has a wealth of knowledge, gained through years of experience providing Project Management on the installation of complete IT solutions in many different business environments. Our Project Managers ensure that all work is carried out to the highest industry standards. Their responsibilities incorporate the total supervision of an installation, adhering to dictated time scales and the most stringent technical specifications. The Project Managers are also involved in the organisation and co-ordination of all other services relevant to a particular project. By maintaining the highest standards of Project Management, customers are assured of the most flexible, efficient and cost effective solutions. Design & Consultancy KFP can provide a consultancy service from the initial design of the most practical solution through to installation and implementation of the complete solution. Regardless of the size of the project, KFP are in partnership with the client from conception through to completion and beyond. “if you don’t deliver 100% Satisfaction every time, then we are no different than our competitors, we must strive to always achieve more regardless of where issues may reside” 5 Warehouse & Depot Logistics Logistics can be defined as: “The delivery of the required goods / manpower, to the required place, at the required time, in the required state and to the required person… Efficiently.” With our ever expanding marketplace KFP appreciates the importance of efficient logistics operations to our business. We are currently operating throughout the UK, Europe, America and Australia, with an ever increasing need to supply material and labour resources to clients in a timely, cost efficient manner. Logistics is at the centre of electronic commerce (e-commerce) which is developing all the time. Material Resources Working in partnership with several international logistics companies we are able to organise the storage and distribution of mission critical material elements worldwide. Labour Resources With a detailed knowledge of the strategic booking of flights / ferries / Eurotunnel etc. our staff are able to organise the timely / cost efficient movement of staff around customer sites and locations worldwide. “Logistics is at the centre of electronic commerce (e-commerce) which is developing all the time” 6 Warehouse Management Within our Abingdon head office location we have a logistics and distribution manager whose role is to ensure that the right products / staff elements are delivered to the right location on time and at a good cost. Our logistics manager tracks the transportation, maintains stock control, warehousing and monitoring the flow of goods with an excellent understanding of the whole supply chain so they can co-ordinate it effectively and liaise with suppliers of raw materials, manufacturers, retailers and consumers. Information Technology plays a key role in the process and IT systems and electronic communication methods are used to keep track of stock levels, delivery times, transport costs and performance evaluation. A range of business tasks are undertaken to support the smooth and efficient operation of supply chain processes, including: •monitoring the quality, quantity, cost and efficiency of the movement and storage of goods. coordinating and controlling the order cycle and associated information systems. •analysing data to monitor performance and plan improvements and demand, allocating and managing staff resources according to changing needs. •liaising and negotiating with customers and suppliers, developing business by gaining new contracts, analysing logistical problems and implementing new solutions. Procurement As a fully accredited IT services provider, KFP have extensive experience and agreements in place with all of the leading IT manufacturers to enable us to not only provide thousands of IT products at very cost-effective prices, but also to engage with your vendor of choice. This gives you the flexibility to bring the best blend of technical assistance, product specification and solution design services to deliver the best solution, with the best products, at the best price. KFP Total IT Solutions excel at procuring the best deals for you! • Access to 20,000+ IT products • Specialist POS and retail based supply as well as commercial offerings • Work with main vendor brands to determine the best solutions, and evaluate the pros and cons of each – based on price, quality, suitability & availability • Work with internal business partners and suppliers to develop specifications, drawings and statements of work • Supply of replacement parts • Ability to offer a single supply chain 7 Partner You can connect with us via LinkedIn, Facebook or Twitter at any time. Follow us @KFP_IT Visit our Facebook page. Search for KFP Total IT Solutions Connect with us via LinkedIn @ KFP Total IT Solutions Learn more about us @ www.kfpit.com Email us [email protected] Tel +44 (0) 1235 539101 KFP Total IT Solutions Ltd, 17 Blacklands Way, Abingdon Business Park, Abingdon, Oxfordshire OX14 1DY
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