1. business and industrial

INTERNAL\EXTERNAL ADVERTISEMENT
Call Centre Team Leader
National Office- Sandton
The New loveLife Trust is youth leadership development NGO that campaigns with nationwide community level outreach and supports programmes that promote socioeconomic and healthy, HIV-free living among young South Africans. loveLife has reached unprecedented scale in implementing cutting-edge comprehensive and combined
social behaviour change programming face-to-face with adolescents.
The Trust is looking to recruit a suitable candidate to lead, coach and guide a team of Call Centre Operators and Counsellors in the loveLife Call Centre .The successful
applicant would be required to fulfil the following primary functions in a professional manner and with technical excellence:
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To develop and motivate a team of Call Centre Operators and Counsellors
Ensure that service levels are maintained
Performance management of staff
Responsible for general administration i.e. daily register .leave applications ,other etc
Identify quality issues take corrective steps by actioning quality trends
Call Assessments and transactions monitoring
Recruitment and selection of Call Centre Staff
Providing support to the Call Centre Trainer to ensure that in-service training is scheduled
To improve quality with regards to monthly call assessments
Developing a comprehensive induction schedule for all new staff
Report writing
Monitoring and evaluation of call centre statistics for trends
Suitable candidates will need to satisfy the following requirements:
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Relevant and recognised tertiary qualification
A minimum of 24 months Call Centre experience.
6-12mnths of Team Leader experience would be an advantage
Extensive knowledge of sexual reproductive health issues including HIV/AIDS
A strong community development background
Excellent verbal, written and interpersonal skills
Detailed, process orientated and deadline driven
Creative, innovative and solution focussed
Excellent customer service skills
A team player
Computer Literacy in Microsoft Word and Excel
Total remuneration package: R221 500 CTC p.a
Please forward a summarised CV (no certificates) via e-mail to: [email protected] to reach loveLife National Offices no later than 31 May
2015.
Please note that:
1. The New loveLife Trust reserves the right to amend and/or withdraw adverts at any time without notification.
2. If you do not receive any feedback on your application within six weeks from the closing date, please consider your application unsuccessful.
3. PLEASE INDICATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT LINE OF YOUR EMAIL