Return
Code
Return Description
01
Account Closed or Transferred
02
No Such Account
03
Account Description Does not Tally
Meaning
Account at the banks end is closed
therefore subsidy can not be credited
This is generally used when the Aadhaar
number is not mapped to the account
number
This is generally used when the Aadhaar
number is not mapped to the account
number
Action by
Action at customer end
Customer
Customer to seed Aadhaar number with a live account
Customer
Customer to approach his bank to get the account seeded
Customer
Customer to approach his bank to get the account seeded
Miscellaneous - Others
This is used when the bank is not able to
find sutiable return reason in the masters
provided by NPCI
NPCI
To be taken up with the banks and update the return reasons
if necessary
51
Miscellaneous - KYC Documents
Pending
The customer though has opened the
account has not submitted all the relevant
documents
In case of minor beocming major also the
necessary docuemnts, as per the bank's
internal process, have to be submitted
Customer
Customer to submit the necessary documents to his/her bank
and get the account reactivated
52
Miscellaneous - Documents
Pending for Account Holder turning
Major
In case of minor beocming major also the
necessary docuemnts, as per the bank's
internal process, have to be submitted
Customer
Customer to approach his bank to get the account activated
after completing the formalities
53
Miscellaneous - A/c Inactive (No
Transactions for last 3 Months)
Customer
Customer to approach his bank to get the account activated
after completing the formalities
54
Miscellaneous - Dormant A/c (No
Transactions for last 6 Months)
Customer
Customer to approach his bank to get the account activated
after completing the formalities
55
Miscellaneous - A/c in Zero
Balance/No Transactions have
Happened, First Transaction in
Cash or Self Cheque
After the account is opened the first
transaction has to be done in cash or by
cheque
Customer
Customer to approach his bank to get the account activated
after completing the formalities
56
Miscellaneous - Simple Account,
First Transaction to be from Base
Branch
After the account is opened the first
transaction has to be done in cash or by
cheque from the base branch where the
account is opened
Customer
Customer to approach his bank to get the account activated
after completing the formalities
04
The account is inoperative beyond a
stipulated time as per the rules of the
bank
The account is inoperative beyond a
stipulated time as per the rules of the
bank
57
Miscellaneous - Amount Exceeds
limit set on Account by Bank for
Credit per Transaction
This is in case of simple accounts where
the bank would have set a limit for
recceiving credit in the account
Customer
Customer to approach his bank to get the limit enhanced or to
seed Aadhaar number in a different account
58
Miscellaneous - Account reached
maximum Credit limit set on
account by Bank
This is in case of simple accounts where
the bank would have set a limit for
recceiving credit in the account
Customer
Customer to approach his bank to get the limit enhanced or to
seed Aadhaar number in a different account
59
Miscellaneous - Network Failure
(CBS)
60
Account Holder Expired
62
Account Under Litigation
In case bank is having internal issues with
their network or CBS they may use this
retrun reason
The account is frozen because of the
death of the account holder
The account holders have a dispute or the
operations of the account are frozen for
legal / statutory reasons
Since there is validation at the time of
uploading the transactions this reason
should not come
This is generally used when the Aadhaar
number is not mapped to the account
number
OMC
All such transactions with this reason should be retried
immeidately on the next day
OMC
This should be de-seeded and OMC to take a call whether to
continue to with Gas connection
Customer
Customer to get the seeding done for a different account
63
Invalid Aadhaar Number
64
Aadhaar Number not Mapped to
Account Number
65
Account Holder Name Invalid
68
A/c Blocked or Frozen
The Account is frozen for various reasons
Customer
69
Customer Insolvent / Insane
The account is frozen when the customer
files insolvancy or become insane
OMC
70
Customer to refer to the branch
The bank requires the customer to visit
their branch
Customer
Customer should approach his bank and sort this out
Invalid Account (NRE/PPF/CC)
In case of NRE / PPF / CC accounts the
bank will not be in a position to credit the
subsidy to these types of accounts
Customer
Customer to get the seeding done for a different account
71
To provide existing account to OMC
Customer
Customer to approach his bank to get the account seeded
Customer
Provide / update proper details with bank
Customer to take up with his bank or get the seedin done for
a different account
This should be de-seeded and OMC to take a call whether to
continue to with Gas connection