Like What You’ve Seen from
Health Alliance Connect?
If you want to keep getting medical benefits, make sure you take the right steps. That
way, you can stick with the plan you already know and trust—the one that already
knows you and your needs.
What is Redetermination?
Each year, the State looks at every Medicaid member’s case to see if he or she still
meets the rules for getting Medicaid. This is part of the Illinois Medicaid
Redetermination Project (IMRP), also called the Illinois Redetermination Project.
What It Means for You
• Watch for mail from IMRP, the Illinois Department of Human Services (DHS) or
the Illinois Department of Healthcare and Family Services (HFS).
• You’ll get a letter to let you know a form is coming soon.
• About two weeks later, you’ll get a form with the latest info the State has about you.
• Follow the directions on the form. Fix any wrong info and send proof for any
new info.
• Return the form by the date listed even if you don’t change anything. If you need more time or can’t find your form, call 1-855-458-4945 (TTY: 1-855-694-5458).
If you get All Kids assistance, you’re still a Medicaid member. You need to keep paying
your premium if you have one and fill out your redetermination form when you get it.
If you get food stamps or cash assistance, IMRP might not send you a letter. DHS will
look at your case and let you know if you need to do anything.
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Let the State Know Where You Live
If the State doesn’t have your right address, you won’t get the letter or form and you
will stop getting your Medicaid benefits soon. Here are some ways you can let the
State know you’ve moved.
• Update your address at a U.S. Post Office.
• Go to dhs.state.il.us. Click the More for Customers link. Then choose the Change of Address, Income or Assets link under “Most Requested Services.”
• Call 1-800-843-6154 (TTY: 1-800-447-6404).
To learn more about your health plan choices, please contact Illinois Client Enrollment
Services at 1-877-912-8880 or visit EnrollHFS.Illinois.gov.
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Questions?
If you have questions about redetermination, email [email protected] or call
HFS at 1-855-458-4945 (TTY: 1-855-694-5458) 7 a.m. to 9 p.m. Monday through Friday
(except on state holidays) and 8 a.m. to 1 p.m. Saturday.
Call Health Alliance Connect. We can answer your questions or point you in the right
direction.
ICP-Medicaid: 1-877-933-8480 Monday through Friday 8:30 a.m. to 5 p.m.
MMAI-Medicare and Medicaid: 1-866-951-0264 Monday through Friday
8 a.m. to 8 p.m.
FHP-Family Health Plan: 1-877-633-2526 Monday through Friday
8:30 a.m. to 5 p.m.
TTY users can call 711.