Procedure
Waste Management Services
Document Number
WMS/001/15
Head of Service
Head of Environment – Conor Canning
John Quinn - Principle Supervisor Refuse (North including
Culmore, Carnhill and Pennyburn)
Tel 028 71355990
[email protected]
Eddie Nutter - Principle Supervisor Street Cleansing (City
Centre including Waterside Duke Street, Spencer Road )
Tel 028 71355990
[email protected]
Norman Boyd – Cleansing Supervisor (East, Waterside and
Rural)
Tel 028 71355990
[email protected]
James McIvor – Cleansing Supervisor (West,
Ballymagroarty, Rosemount, Bogside, Creggan. Tel 028
71355990
[email protected]
Liam Donnelly – Technical Services Officer (Strabane Town
Area)
028 71 253253
[email protected]
Bill Laird – Technical Services Officer (Strabane Rural
Area)
028 71 253253
[email protected]
Contact Officer(s)
Effective Date
Review Date
1st April 2015
Reviewed Annually
1
Purpose
1.1
The purpose of this document is to provide information to the residents of
Derry City and Strabane District Council area on Waste Management Services
currently provided by Council including:
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2
Background
2.1
3
Local and Regional Strategic Waste Planning and Policy
Development
Domestic Refuse Collection
Bulky Refuse Collection
Assisted Bin Collection
Food Waste Collection
Commercial Refuse Collection
Community Clean-ups
Household Recycling Centres
Street and Environmental Cleansing
Enforcement and monitoring
Clean Neighbourhoods and Environment Act (N I) 2011
Education and Awareness
Report it
Derry City and Strabane District Council provides a range of waste and
Environmental services across the City, Town, villages and District. The
services involve the Collection and treatment of waste from 56,000 domestic
properties and 900 Commercial customers on a weekly basis and the
provision of a street cleaning services to cover approximately 1130 kilometres
of carriageway. Council is committed to providing quality cost effective Waste
Management services to all its residents.
Local and Regional Strategic Waste Planning and Policy Development
3.1
The Local and Regional Strategic Waste Planning and Policy was developed
through the Waste Management Plan 2006 – 2020 was been prepared by the
North West Regional Waste Management Group (NWRWMG) representing a
voluntary grouping of Several Local Authorities in Northern Ireland which
includes Derry City and Strabane District Council. The purpose of the plan is
to set out the necessary arrangements for the management of waste arising
within the region in fulfillment of the Council’s statutory obligations under
the EU Waste Framework Directive, The Waste and Contaminated Land
(Northern Ireland) Order 1997, the Landfill Allowance Scheme (Northern
Ireland) Regulation 2004 (NILAS) and the Food Waste (Northern Ireland)
Regulations 2015. These arrangements include the planning, development
and Management of waste facilities, i.e. Refuse Disposal /Treatment,
Recycling / Recycling Centres and ‘Bring Banks’.
4
5
Domestic Refuse Collection
4.1
Refuse collection Services are regulated under The Waste and Contaminated
Land (NI) Order 1997
4.2
Domestic Bins are collected on an alternative week system with black bins
collected one week and blue bins the next. Householders are requested to
ensure that the correct materials are deposited in each bin and that the bins
are set out for collection as per the agreed collection schedule. Calendars
indicating the agreed collection schedule can be accessed at;
www.derrycityandstrabanedistrict.com/recycle/refusecollection
The collection of wheeled bins.
5.1
All waste for collection must be contained within the wheeled bin compatible
with the Council’s refuse collection vehicles. The lid of the bin must be fully
closed and additional bags or side waste cannot be collected during the bin
collections as these pose and unacceptable health and safety risk to the
collection crews. Additional waste can be disposed of at a number of the
Council’s twelve Household Recycling centres. The acceptance of household
waste at Council Recycling centres in the form of black bags will be phased
out.
5.2
The collection point should normally be at the kerbside, or where no kerb
exists, at an agreed location. The bin must be presented at the collection
point before 7.30 am on the day of collection. Position the bin convenient to
where the refuse vehicle usually stops with the handles facing the road. The
householder must ensure the bin is not overloaded with the lid completely
closed. Bins not presented in the correct manner will not be emptied as they
pose a health and safety risk to the collection crews. The resident must, as
soon as practicable after collection, remove the wheeled bin from the
collection point and return it to their premises in order to avoid any possible
danger or nuisance to traffic or members of the public.
5.3
Responsibility for the purchase, supply and maintenance of the bins rests
with the householder. Bins can be purchased by contacting Council’s Finance
Dept or Technical Dept on 028 71253253 and paying the appropriate fee.
Purchased bins will be delivered to the property on a set day of the week or
householder can collect the bin from the Council’s storage depots at
Strathfoyle recycling centre or Strathan Road Depot Strabane.
5.4
Wheeled bins, provided they are used in accordance with manufacturer’s
guidelines should have a life span of 7 to 10 years. Council will only replace a
bin if it has been damaged during refuse collection operations. It is the
homeowners’ responsibility to replace the bin in other circumstances such as
with damaged, stolen or dirty containers.
5.5
If waste is compacted within the wheeled bin resulting in the collection crews
being unable to fully empty the bin then the homeowner should arrange for
the compacted waste to be removed, or eased, before the next scheduled
collection day.
5.6
During severe adverse weather conditions the service may be at risk of
widespread disruption. In such conditions, when on route, the driver in
consultation with the supervisor will make a decision whether to access a
road/street based on risk assessment of the hazards presented by the
weather conditions. During extreme circumstances the Head of Service will
make the final decision on the withdrawal of a complete route or service.
During area wide service disruption the Council’s public relations unit will be
notified and a public information strategy agreed and implemented.
5.7
Missed collections may be result from a vehicle breakdown, temporary
restricted access to a street or road, adverse weather or resident failing to
present their bins on the scheduled collection day.
5.8
In the event of a missed collection, refuse collection crews will return to
collect the missed bin only where it is practicable to do so. Attempts will be
made to collect the missed bin within 24 hrs of the scheduled collection date
– or on the next working day if your collection day is a Friday
5.9
Council, under normal circumstances, will only collect one bin per household.
Council can arrange to collect additional bins where special circumstances
apply i.e. those with medical conditions etc. Further information on additional
bins can be obtained by contacting 028 7137 4107
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7
Bulky Refuse Collection
6.1
The Bulky collection service is provided on a scheduled weekly basis within
fixed zones and is free to all householders within the Council Area. To avail of
the service telephone 028 7137 4107 where the operator will take details of
the items you wish to have collected and advise you of the collection day.
Bulky items which can be collected include old furniture, carpets, domestic
appliances, garden refuse such as bagged grass, hedge cuttings etc.
6.2
N.B. Domestic waste arising from construction works i.e. fireplaces, building
debris, kitchen and bathroom units etc will not be collected.
Assisted Bin Collection
7.1
In situations where all occupiers of a domestic dwelling are, physically unable
to place their bins at the agreed collection point the Council will be offer an
assisted bin collection.
Application for assisted bin collection:
•
Householder must obtain letter from their medical doctor explaining
the residents(s) disability
•
Following receipt of the letter a Council officer will visit the property
involved to agree or determine the collection point for the wheeled
bin.
•
Following confirmation that an assisted collection service will be
provided the collection crew will collect the bin from the resident’s
property, empty the bin and return it to the original location.
•
An annual monitoring system will be in place to ensure the continuing
validity of each application.
Further information on the assisted bin scheme can be obtained by
contacting 028 7137 4107 or by e-mailing
[email protected] or
[email protected] or
[email protected]
8
Additional Household Bins.
8.1
A 240L wheeled bin is normally sufficient to contain the residual waste from a
domestic residence however households of 6 or more persons may purchase
and present for collection a 360L bin.
8.2
In situations where a member of a domestic household has Medical condition
which generates additional medical waste then Council may undertake to
collect an additional bin from the premises.
8.3
Application for an additional bin
8.4
9
•
Householder must obtain letter from their doctor explaining the
residents(s) disability
•
Following receipt of the letter a Council officer will visit the property to
determine if an additional bin is required
•
Following confirmation that an additional bin is required the resident
can purchase the additional bin and the collection crew will collect the
bin.
•
An annual monitoring system will be in place to ensure the continuing
validity of each application.
Further information on purchasing a larger or additional bin can be obtained
by contacting 028 7137 4107
Food Waste Collection
9.1
The Food Waste (Northern Ireland) Regulations 2015 which came into effect
on 14th February 2015 requires District Councils to provide for the separate
collection and treatment of food waste from households and places a duty
on commercial food businesses who produce in excess of 5kg of food waste
per week to provide a separate collection for such waste and places a duty on
businesses to ensure food waste is not deposited in a drain or sewer.
9.2
Additionally the regulations place a duty on those who transport food waste
to collect and transport such waste separately to ensure that the collected
food waste is not mixed with other waste to the extent that would hamper
recycling. The land filling of separately collected food waste is prohibited as
from 1 April 2015
9.3
In compliance with these regulations the Council has introduced a separate
weekly Food Waste collection service which will operate alongside the
existing wheeled bin collection service. By the end of 2017 all households will
be provided with a 5L brown kitchen caddy for use within the house and a
23L external brown caddy for presentation of waste for collection. The
external caddy has a locking lid for vermin control and to prevent spillages.
Households should present their external caddy for collection on a weekly
basis at the same agreed collection point as their wheeled bins before 7.30
am on all collection days. The list of foods which can be included in the food
waste collection is listed on Council web page;
www.derrycityandstrabanedistrict.com/recycle or Recycling Helpline Tel
02871 374107
9.4
A green waste collection will be introduced in the future which will be widely
promoted through the local media before launch of the initiative.
10 Commercial Waste Collection
10.1 The Council provides a refuse collection service available to all commercial
businesses within the Council area for which a charge must be made.
Commercial bins will be serviced by the residential refuse collection vehicles
in that area where bins are collected on an alternative week system with black
bins collected one week and blue bins the next.
10.2 Council operate a dedicated food waste collection service to facilitate the
introduction of Food Waste Regulations which requires all food waste
producers i.e. cafes, bars, canteens etc to separate food waste and present for
separate collection. All food bins will be brown and collected once per week.
10.3 Any Commercial business requesting a commercial collection must arrange
to sign a commercial collection contract for the collection of the specific
number of bins to service their waste requirements. Contracts are either
annual (1st April – 31st March) or 6 monthly (1st April – 30th Sept and 1st Oct to
31st March)
10.4 Council offer a 5% discount on all direct debit payments and charge £30 per
annum for the duty of care documentation which will be included in the April
invoice each year.
10.5 Responsibility for the purchase, supply and maintenance of the bins rests
with the commercial customer. Bins can be purchased by contacting Councils
Finance Dept or Strathan’s Road Depot on 028 71253253 and paying the
appropriate fee. Purchased bins will be delivered to the property on a set day
of the week or costumer can collect the bin from the Council’s storage
depots at Strathfoyle recycling centre or Strathan Road Depot Strabane. The
cost of purchasing and servicing wheeled bin of varies sizes i.e. 120L, 240L,
360L and 1100L is set out in attachment at 20.2
10.6 The Waste producer (i.e. the commercial customer) has a responsibility to
comply with the Duty of Care Regulations which involves:
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Taking care in handling and containment of their waste
Ensures that a transfer note is completed which describes and
quantifies the waste, lists the European waste codes (EWC), and names
the registered waste carrier
10.7 Council can provide a seasonal transfer note to comply with the above
regulation for an annual charge of £30 however commercial customers can
undertake this function themselves. A layout of the duty of care standard
transfer note is included in attachment at 20.1
10.8 Commercial customers wishing to avail of the commercial refuse collection
service should contact Siobhan Fitzgerald Tel 028 71253253 ext 6868 or
[email protected] or requiring additional
information on the recycling/brown bin schemes contact:
[email protected]
[email protected]
or Bernie Gormley/Karen McGill 028 71253253
[email protected]
[email protected]
10.9 The Council accepts commercial waste for disposal at the 12 no household
recycling centres throughout the Council district following the payment of a
fixed charge dependant of the amount of waste involved. Prior to disposal at
these sites commercial customers must make the appropriate payment at
Council offices. The charges for each particular volume of commercial waste
is set out in attachment at 20.2
11 Community Clean-ups
11.1 The Council, will if requested, work with the local communities to organise
and carry out community clean-ups and bulky lifts. These clean-ups are
additional refuse collection and street cleaning services and are designed to
support local residents in neighbourhoods clean and tidy. If you require
additional information or intend to organise a clean-up in your area contact
Des McChrystal on 028 71253253 ext 6807 or contact
[email protected] or Bernie Gormley/Karen
McGill 028 71253253 [email protected] or
[email protected]
12 Household Recycling Centres
12.1 Recycling Centre provide residents with the opportunity to dispose of larger
household items at 12 no locations throughout the Council area. The location
of these centres, the opening times the range of waste collected at each
particular centre is listed in attachment at 20.3
13 Street and Environmental Cleansing
13.1 Street and Environmental Cleansing Services are regulated under the Litter
(Northern Ireland) Order 1994 and The Clean Neighbourhoods and
Environment Act (Northern Ireland) 2011
13.2 Derry City and Strabane District Council provides street cleansing services to
all areas of the City, Town, Villages and Rural Areas in compliance with the
above legislation. The Council area has been divided into distinct zones –
Central, North, West, East and Rural, Strabane urban and Strabane Rural. A
cleansing supervisor is responsible for delivering street cleansing services in
each of the zoned areas. Should you experience any difficulty or wish to
discuss any aspect of the service in your area please contact the relevant
supervisor as detailed below.
John Quinn - Principle Supervisor Refuse (North including Culmore,
Carnhill and Pennyburn
Tel 028 71355990
[email protected]
Eddie Nutter (City Centre including Waterside Duke Street, Spencer
Road)
Tel 028 71355990
[email protected]
Norman Boyd (East, Waterside and Rural)
Tel 028 71 355990
[email protected]
James McIvor (West, Ballymagroarty, Rosemount, Bogside, Creggan.
Tel 028 71 355990
[email protected]
Liam Donnelly (Strabane Town Area)
Tel 028 71 253253
[email protected]
Bill Laird (Strabane Rural Area)
Tel 028 71 253253
[email protected]
14 Enforcement and Monitoring
14.1 Council employs Enforcement officers and litter Wardens to enforce relevant
legislation to combat littering and indiscriminate dumping.
14.2 The Enforcement officers undertake the following duties with regard to waste
enforcement
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Investigate reported incidents of indiscriminate dumping/Fly-tipping, issuing
fixed penalties where appropriate, initiating legal action and attending court.
Investigate abandoned vehicles ownership and arrange removal
Arranging for removal of fallen animal from roadway
Dealing with enquiries from members of the Public.
14.3 The litter Wardens undertakes the following duties:
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Investigate littering offences, issue fixed penalties where appropriate,
initiating legal action and attending court as and when required
Dealing with enquires from members of the Public
14.4 All enquiries regarding enforcement should contact Siobhan Fitzgerald on
028 71 253253 ext 6868 or
[email protected]
14.5 All enquiries regarding litter Wardens contact:
[email protected] or
[email protected] or
[email protected] or
[email protected]
15 Report it – Phone or internet environment incident reporting system
15.1 Residents can now report and follow up on incidents of indiscriminate
dumping, littering, and graffiti etc using smart phones or on-line through a
dedicated website. Full details of this scheme can be obtained from the
following web address
15.2 www.reportitderry.com or www.reportitlondonderry.com
16 Clean Neighbourhoods and Environment Act (Northern Ireland) 2011
16.1 The Clean Neighbourhoods and Environment Act (Northern Ireland) 2011
which came into effect in April 2012 provides a range of legislative measures
to improve the quality of the environment and strengthen the existing
powers available to Council officers to deal with the following:
16.2 Gating Orders –Restricting Public right of way over a roadway
16.3 Vehicles – Abandoned and Nuisance Vehicles, Exposing vehicles for sale on
the road and repairing vehicles on the road.
16.4 Litter – Dropping Litter (Article 3 of Litter Order) – Lake, pond or watercourse
dog fouling, Litter clearance Notices, Street Clearance Notices, control of free
distribution of printed materials.
16.5 Graffiti and other defacement (Fly-posting) Defacement removal notices
16.6 Abandoned shopping and luggage trolleys
17 Education and Awareness
17.1 Education and Awareness is a key component of the Waste Management
Plan and therefore Council has appointed officers with responsibility for the
following issues:
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•
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The planning implementation, promotion and support of services and
initiatives relating to waste minimisation, reuse, recovery and
recycling.
Implement key actions identified in the North West Region Waste
Management Plan and NI Waste Management Strategy.
The provision of advice and guidance through presentations, workshops,
activities, competitions, events, and website to schools, community
groups, and businesses.
The collection and collation all waste data for reports such as waste
data flow returns, NILAS returns and all other reports on waste
management.
17.2 The Council offers a free environmental education and awareness
programme to schools, community groups, youth organisations, etc across
the district. Topics include litter, waste and recycling, composting biodiversity
etc. For further information or to arrange a visit please contact Julie
Hannaway on 028 71 253253 ext 6635 or by e-mail at
[email protected]
18
Legal Framework (Domestic and Commercial Refuse Collection)
18.1 Under Article 20(1) a - The Waste and Contaminated Land (NI) Order 1997,
each Council shall - “arrange for the collection of household waste in its
district” ....... and Article 21 – (1)...... “the council may, by notice served on him,
require the occupier to place the waste for collection in receptacles of a kind
and number specified”.....and Article 21-(2) - “The kind and number of
receptacles under paragraph (1) to be used shall be such only as are reasonable
but, subject to that, separate receptacles.....may be required to be used for
waste which is to be recycled and waste which is not”... and Article 21- (3)(d) “require the occupier to provide the receptacle”
18.2 Under Article 20(1) b, The Waste and Contaminated Land (NI) Order 1997,
each Council shall – “if requested by the occupier of premises in its district to
collect any commercial waste from the premises, arrange for the collection
of the waste” ....and 20(2) (b) “the district council may recover a reasonable
charge for the collection of the waste from the person who made the
request”. Under 22- (1) “A district Council may, at the request of any person,
supply him with receptacles for commercial of industrial waste which he has
requested the council to arrange to collect and shall make a reasonable
charge for any receptacle supplied”....... and 22-(4)(e) ..”the council may ..
make provision with respect to.. the steps to be taken by occupiers of
premises to facilitate the collection of waste from the receptacles.
19 Customer Support Service.
19.1 If you experience any difficulty or problems with any aspect of the Waste
Management service provided, you can contact the Customer Support
Services on 028 7137 4107 to register your problem or complaint so that the
appropriate action can be taken.
19.2 This information is available upon request in a number of formats including
large print, Braille, PDF, audio formats (CD, MP3, and DAISY) and minority
languages. For further information on alternative formats please contact Tel
028 71 253253 text phone: 028 7137 6646 or e-mail
[email protected]
20 Attachments
20.1 Duty of Care Document
20.2 Waste Charges
20.3 Household Recycling Centers – Opening Times
20.1 Format of Duty of Care Document
20.2 Waste Charges
Derry City and Strabane District Council
Wheeled Bins
Residual (black)
(£ excl VAT)
(blue)
(£ excl VAT)
120 litre
2.00
1.20
140 litre
2.20
1.50
240 litre
360 litre
4.00
2.00
6.40
3.00
750 litre
13.00
6.00
1100 litre
16.00
8.50
Table 2 – Wheeled Bin Charges - New Council
Wheeled Bins
Collected
Household
(£)
Delivered
(£)
120 litre black / blue
22.00
27.00
240 litre black / blue
27.00
32.00
360 litre black / blue
55.00
60.00
240 litre -both bins
purchased together –
45.00
50.00
(£ axcl VAT)
(£ excl VAT)
120 litre black / blue
27.00
30.00
240 litre black / blue
32.00
35.00
360 litre black / blue
70.00
75.00
750 litre black/blue
195.00
210.00
Commercial
1100 litre black blue
Commercial Charges – Recycling Centres
Description
300.00
330.00
Cost
(£ excl VAT)
Small Van / Trailer
50.00
Large Van / Trailer
75.00
Large Van & Trailer
100.00
7.5 tonne lorry
110.00
20.3 Household Recycling Centres – Opening Times
Derry City and Strabane District Council
Site
Period
Mon - Fri - 8.00am – 8.00pm
Pennyburn – Pennyburn Ind Est
Glendermot – Glendermot Ind Est
Brandywell - Lone Moor Road
Strathfoyle - Temple Road
Park - Learmount Road
Claudy - Learmount Road
Eglinton - Benbow ind Est
Carricklee, Urney Road
Opening Hours
Summer
Summer
Summer
Summer
Summer
Summer
Summer
Road
Donemana, Berryhill
Summer
Summer
Sun - 13.00pm – 5.00pm
Mon – Sat – 8.00am – 5.00pm
Mon – Fri 8.00am – 5.00pm
Winter
Mon – Fri – 8.00am – 5.00pm
Mon – Fri – 12.00 noon –
Winter
Mon – Sat - 8.00am – 5.00pm
8.00pm
Mon – Sat - 8.00am – 5.00pm Winter
Mon – Sat - 8.00am – 5.00pm
Mon – Fri 12.00 noon –
Winter
Mon – Friday 8.00am – 5.00 pm
8.00pm
Mon - Fri 10.00 am – 6.45pm
Winter
Winter
Mon – Sat 10.00am – 4.45 pm
10.00am – 4.45pm
Mon - Fri 10.00 am – 6.45pm
Winter
Mon – Sat 10.00am – 4.45 pm
10.00 am – 4.45pm
Mon - Fri 10.00 am – 6.45pm
Winter
Mon – Sat 10.00am – 4.45 pm
10.00am – 4.45pm
Mon - Fri 10.00 am – 6.45pm
Sat
Mon – Sat 10.00am – 4.45 pm
10.00am – 4.45pm
Mon - Fri 10.00 am – 6.45pm
Sat
Killen, Scraghey Road
Mon – Sat - 8.00am – 6.00pm
Winter
Sat
Summer
Opening Hours
Sunday – 13.00pm – 5.00pm
Mon – Sat 8.00am – 5.00pm
Sat
Plumbridge, Ligford Road
Winter
Summer Saturday - 8.00am – 6.00pm
Sat
Newtownstewart, Douglas
Period
Winter
Mon – Sat 10.00am – 4.45 pm
10.00am – 4.45pm
* Note: Summer/Winter opening times subject to clock change and public holidays. Please refer to Council website.