MERITOR AFTERMARKET EUROPE NEWSLETTER April 2015 EDITORIAL DO YOU APPRECIATE AN EXCELLENT SERVICE? Have you ever experienced it: your Customer Service Representative is not available or the shipping documents are not fully correct? Meritor Aftermarket is regularly running a Survey to measure the satisfaction of its customers. “Customer satisfaction survey response no longer a man”. Unfortunately, this is a widespread opinion but it is incorrect. Indeed, feedback to our surveys in recent years have led to a significant improvement in different topics such as the availability of Sales & Customer Service representatives, the accuracy of deliveries, the efficiency in dealing with complaints, etc. Further we have strongly optimized our supply chain and invested in inventory improving massively our fill-rate. Every day our 20 people strong Customer Service team is working hard only for you, providing information, services and support in more than 10 languages. But we want to serve you better in the future. We are looking forward to further receive you feedbacks and other suggestions for improvement. Many thanks in advance for your help! I would also take this opportunity to wish you and your family Happy Easter! Daniel Saas Customer Service Manager, Meritor Aftermarket Europe NEWS FLASH! Meritor will be participating at important show in Europe for remanufactured products! REMATEC (Amsterdam, June 14-16) IN THIS ISSUE Page ■Valves launch ................... 2 ■Electrically controlled ........ 3 air dryer launch ■TruckTechnic .................... 4 Service Kits ■ Drop shipments ................ 5 ■Technical posters .............. 6 ■ Truck race events ............. 6 DISCOVER OUR NEWS! 1 NEW TRUCKTECHNIC PNEUMATIC VALVES RANGE EXTENSION ■ Pressure Limiting Valves x 2 ■ Double Check Valves x 2 ■ Two Circuit Protection Valve x 1 ■ Three Way Valve x 2 ■ 3/2 Directional Control Valve x 2 ■ Solenoid Valve x 1 ■ Levelling Valves x 2 ■ Ecas Height Sensor x 1 ■ Anti-Compound Valve x 2 ■ Automatic Load Sensing Valves x 2 ■ Empty Load Valves x 2 ■ Trailer Relay Valves x 2 D Charging Valves x 48 • R • ■ RO E V P AP These new references, which are all new and not remanufactured, are for Wabco applications and include: M ERIT O Meritor is pleased to announce the launch of 69 new valves, extending our TruckTechnic valve range to over 1,000 part numbers. Feature and Benefits ■As a recognized specialist in Commercial Vehicles Brakes Systems we are able to use our expertise to deliver Air Systems Products like Air Dryers and Valves to exacting specification. ■ OE product range coverage on pneumatic air driers and valves increased to over 50%. ■ Sourced from ISO TS-16949 approved supplier. ■ Each production batch has full traceability. Meritor has invested its Quality and Engineering resources for suppliers selection, development and parts validation in order to provide the desired product quality with very competitive market prices. We have launched 59 new products which were made available for sales from February 2015 and expect to have an additional 10 new valves available from April 2015. If you have any questions, please contact your local Meritor representative. 2 NEW TRUCKTECHNIC ELECTRICALLY CONTROLLED AIR DRYER Applications: D OE Part number: 4324251010 • RO E V P DAF DAF SCANIA VOLVO VOLVO R • AP Meritor Part Number : TT06.10.008 M O Meritor is pleased to announce the launch of a NEW Electrically Controlled Air Dryer for the following applications. ERIT 0882965 0883259 1932701 20466522 20873849 Price List : Euro 217.36 / GBP 163.43 Feature and Benefits ■Max. operating pressure: 13 bar Unloader: integrated Voltage: 24 V Heating connection: Bayonet ■This application uses a conventional mounting technology - standard TT Cartridge ■As a recognized specialist in Commercial Vehicles Brakes Systems we are able to use our expertise to deliver Air Systems Products like Air Dryers and Valves to exacting specification ■OE product range coverage on pneumatic air dryers and valves increased to 50% ■Sourced from ISO TS-16949 approved supplier ■Each production batch has full traceability ALSO AVAILABLE: New service kit for the heating system 24V Bayonet DIN72585. Meritor Part Number : WSK.63.30 Price List : Euro 65.28 / GPB 49.07 Meritor has invested its Quality and Engineering resources to ensure the highest product quality with very competitive market prices. Initial stock is available for sale now. If you have any questions, please contact your local Meritor representative. 3 TRUCKTECHNIC SERVICE KITS During the lifecycle of commercial vehicles, the needs for replacement parts are subject of significant changes. At a certain point of the vehicle life, the criteria for choosing a replacement part becomes the availability, the functionality and, overall the price. Under the Trucktechnic branded product ranges, Meritor supplies a very large offer or service kits at best quality for price. OUR ACTUAL TRUCKTECHNIC DISC BRAKE SPARES 2015 CATALOGUE COVERING: ■170 part numbers ■3900 cross references ■Service kits for Meritor, Knorr and Wabco application ■Estimated 80% European parc coverage ■Available at best quality for price Order Number: MC1192 Further we have just extended the product range with additional service kits for various disc and drum brake applications: ■Knorr 5 series service kits ■BPW EcoPlus service kits ■Haldex Mark IV and Modul X service kits ■SAF Drum brake service kits 4 MERITOR DROP SHIPMENTS ADVANTAGES The Strength of the Meritor Brand Known the world over for its braking expertise, our Disc and Drum offering is of the highest quality. Our foundries are TS1649 certified and are all audited and approved by Meritor. Certified Quality All our discs are ECE Reg 90 certified. They are guaranteed to have the same interface fit as the original and all discs go through rigorous quality assurance, including dynamometer performance testing. All disc and drum products are EAC certified. All our drums are being prepared for ECE Reg 90 certification. Independent Quality Inspection on the Line Meritor provides complete product quality assurance by having independent inspectors checking and ensuring the quality of every shipment. With our rigorous testing, certification and assurance, you can be sure that the product you receive is of the highest quality. Logistics That Work For You Meritor can supply a mix of disc and drums in the same container load with various freight terms. We offer 14 days free demurrage at port to give you maximum flexibility. We provide you with an independent, English speaking logistics agent as point of contact based at port, who will deal directly with you or your agent to ensure smooth provision of documents and dispatch details. 100% Availability Meritor can offer 100% availability, as stock is specifically assigned and built to your own schedule requirements, prioritized and allocated to a unique drop shipment inventory in our system. Competitive Pricing With full container load volumes, various freight terms and pricing availablem in your usual billing currency from Meritor or US dollars, Meritor can put together a package that is highly competitive in price and service, leveraging worldwide logistics partnerships and purchase volumes. 5 TECHNICAL POSTERS We have recently created very interesting technical posters for Meritor brakes. Please contact your customer service representative for more questions on how to order them. TRUCK RACE EVENTS 2015 CALENDAR 23-24 / 05 Misano European Truck Race 23-24 / 05 Montalieu Vercieu France Trial in Renault Truck test 20-21 / 06 Nogaro European Truck Race 26-28 / 06 Nurburgring European Truck Race 26-28 / 06 Interlaken Truck Race 28-30 / 08 Most European Truck Race 05-06 / 09 Limberg Austria Trial Renault 02-04 / 10 Jarama European Truck Race For more information, please contact your Sales Representative! 6 The designated trademarks are registered marks of their respective owners and neither Meritor or Trucktechnic and its affiliates are commercially connected, affiliated, or associated with the owners of such marks. The Meritor and Trucktechnic products presented herein are not endorsed or authorised by any of the trademark owners. Meritor Aftermarket Switzerland AG Neugutstrasse 89, 8600 Dübendorf, Switzerland Telephone Number: +41 (0) 44 824 8200 Meritor Aftermarket UK Limited Unit 1 Broad Ground Road, Lakeside Industrial Estate, Redditch, Worcestershire, B98 8YS, U.K. Telephone Number: +44 (0) 1527 50 3950 meritor.com ©2015 Meritor, Inc. All rights reserved. Issued 04-15 Descriptions and specifications were in effect at the time of publication and are subject to change without notice or liability
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