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April 2015
Autumn Issue
What We OFFER…
Point to point sprint services
Tauranga point to point,
Delivery in Hamilton and Tauranga with our timed point to
point deliveries.
sprint services
Regional Same day Services
Metro Urgent are excited to
announce that we have a
new service available in
Tauranga.
It is with great
pleasure that we can now
offer point to point, sprint
services in Tauranga. We have
offered point to point, sprint
services in Hamilton for over 17
years and are now expanding
into the Tauranga market.
We deliver your items on the same day or overnight to
Auckland, Hamilton, Tauranga and the Waikato regions with
up to 4 services daily to Cambridge and Te Awamutu.
We are able to offer a range
of delivery services within
Tauranga City, Mt Maunganui
and Papamoa from 60 mins,
90 mins and 2 hour deliveries.
Our timed services are based
on real time and start from
when the order has been
placed.
Order your delivery on your
own customised order panel,
or contact our dispatch team
on 0800 GET THERE, track 1 of
our four drivers and receive
emailed proof of delivery.
No prepaid tickets required,
keep your cash flow on hand
and you decide whether you
are invoiced weekly/fortnightly
or monthly.
For future information please
contact us.
24 hour direct drive and fly services
Our 24 hour, 7 day a week direct drive or fly option will get
your item to any North Island destination.
Did you KNOW?
Fast, secure deliveries
We use the same driver meaning quicker delivery with less risk of
damage or loss of your items for the point to point sprint services.
Real time tracking
You can track your parcel with our real time GPS software and get
proof of delivery emailed to you.
Bulk discount
Get a 50% discount when you ship multiple items to the same
address.
No cost surprises
We don’t add fuel charges to your bill, so you’ll know the total cost
upfront.
We save lives!!!
A patient at Tauranga Hospital had a ruptured aortic aneurysm
and has survived thanks to our direct drive service!
“A huge thank you to the team
and Metro Urgent for their swift action”
Are all your details correct?
To ensure that we provide the
best possible service to you and
your customers please ensure
that all details are correct.
It is very time consuming for dispatch to amend
errors, or our drivers arriving at incorrect
destinations. As of Wednesday, 1st April there will
be a job correction fee of $4.00 for each job that
needs to be amended.
This does include
incorrect address details and incorrect service
types.
In line with providing a fast, timely delivery with
the size of Hamilton ever growing, and the
increase of cars on the road a 40 minute service is
only available for deliveries within a 5km radius.
Anything over 5km is a 60 minute job as 40
minutes is not a realistic time frame.
If booking a job after 4.00pm please note that we
close at 5.30pm so a 2 hour service is not
available.
We are currently handling volumes of
freight that has been our highest
record to date. This is a reflection
not only of how well the New
Zealand economy is doing, but how
successful we are as a local business. With this in
mind, we are experiencing that some of our
drivers are being kept waiting while goods are
being prepared for delivery.
The longer our
drivers are waiting the slower the parcels on
board are being delivered. To ensure that we
maintain our high level of jobs on time, as of the
1st April any parcel that is not ready to be
collected or any driver kept waiting a waiting fee
of $4.00 will be charged.
Lot numbers – no deliver
It is extremely difficult to deliver items to on-site
workers that are working at street & houses that
are identified with lot numbers. As our drivers are
spending extensive time looking for these
unidentified streets and lot numbers we have
made the decision not to deliver to lot numbers,
or streets that are not on google maps.
Minimum standards for online
panel users
In order to receive a discount of 3.5% you must
adhere to the below minimum standard:
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99% of jobs must be booked on your
customised online panel.
Address details must be 100% correct, and
must be found on google maps.
The service type booked must be 100%
correct. Dispatch will not automatically
amend if you have entered the incorrect
service, you will be charged at the higher
rate.
Ensure you enter the correct number of
items and weight limits for your pick up.
Link jobs must be booked 30 minutes prior
to depot schedule departure.
The job is booked when the collection is
ready.
Please note that if the above are not adhere to
you will be charge the standard retail rate. The
correction fee, incorrect address fee and/or
waiting fee will apply if necessary.
Words from Dispatch – Marcia
February saw a reshuffle in the dispatch office
with Marcia West taking on the role of dispatch
manager.
Here she shares a few words:
“Thanks for bearing with the adjustment phase
and teething period that’s followed. I strive to
bring the same level of quality as dispatcher that I
brought to customer services on the phones. You
are all equably valuable and I aim to treat you
accordingly.
I look forward to a new and
prosperous era for us all.
With humble thanks and kind regards,
Marcia
Easter Hours
CLOSED: Good Friday (3rd April) through to
Easter Monday (6th April)
NOMRAL HOURS: Resume from Tuesday 7th April