1. technology and computing
2. networking
3. network monitoring and management

“All in all, the RemoteScope
program has been a lifesaver
to me. Prior to having
RemoteScope, every time
I saw a notification regarding
a new security patch, or
patches, from Microsoft
I would say to myself “Here
we go again, my endless
nightmare!”, but not any
more. RemoteScope has
been a major part of my
Network Administration
tools because of its
convenience and simplicity.”
Johnny Kuhn
Network Administrator
Insuresuite
1100 East Broadway Glendale, CA 91205
Phone: 800-864-8008
Fax: 818-547-0397
E-mail: [email protected]
www.Micro2000.com
InsureSuite functions on a business-tobusiness basis as an Internet Business
Service provider servicing both insurance
and related industries, including brokers,
agents, general agents, insurance
companies, financial institutions and auto
dealerships. These applications include the
hosting of on-line storefronts for brokers,
dealers and affiliates. Templated, worldclass web sites are created that provide
brokers the ability to transact directly
with consumers over the Internet, as well
as facilitate the offline sales and
underwriting process for industry
professionals.
InsureSuite found that with the rise of internet security
Creating OS specific packages is easy
with the help of the wizard.The
packages primarily consist of a batch
file with a shutdown.exe file and, of
course, all the patches associated with
that OS. RemoteScope copies the
package to the hard drive of the client
machine, runs the batch file, and if it is
successful, deletes the package and
sends a report back to the console.
Once the patch completes successfully,
the box is shutdown.
risks, maintaining the security of their network became a
never ending task of applying the new patches released
Unlike modularized network management solutions,
from Microsoft. With 22 business critical servers and a
RemoteScope incorporates key network management
variety of operating systems ranging from Windows 98 to
features all in one product. For companies with a
XP, testing and installing patches was a full time job.
growing network of 100’s to 1000’s of workstations
and growing administrative demands, RemoteScope is
Network Administrators at InsureSuite were looking for
a comprehensive solution.
a solution for managing their network. After evaluating
The RemoteControl console is feature rich, easy to
other options, they chose RemoteScope, which not only
use, and provides all the components necessary for
offers remote patch and software deployment but also
remote control and PC monitoring. Features like drag
provides a host of other network solutions all in one
and drop file sharing and distribution, instant hardware
package.
and software inventory, automated scheduling of tasks,
and Wake on LAN deliver comprehensive centralized
RemoteScope’s ability to group computers by operating
control of the network that produces savings in time
system and department was a key point for InsureSuite.
management and cost of ownership.
Not only do they have a variety of different operating
While other network and patch management
systems, but different departments within the company
solutions can take a skilled network technician days to
have different schedules. RemoteScope’s flexibility
install, InsureSuite found that RemoteScope’s intuitive
allowed them to easily schedule RemoteScope’s patching
interface led them through the installation process
routines to be carried out on specific operating systems
without a hitch.
when it would not interrupt employee productivity.
1100 East Broadway Glendale, CA 91205
Phone: 800-864-8008
Fax: 818-547-0397
E-mail: [email protected]
www.Micro2000.com
RemoteScope has a familiar Windows
Explorer-like user interface, so even a
novice can use it.
“We needed a solution that
would help reduce foot
fatigue and headaches while
helping us automate
necessary tasks throughout
our network.”
Keith Rogers
Network Administrator
Intercontinental Manufacturing
Intercontinental Manufacturing Company
(IMCO) is an ISO 9002/AS 9100 registered
company located in Garland, Texas, a
northeast suburb of Dallas. The company
serves as the world's only supplier of MK80
series bomb bodies conforming to the U.S.
Department of Defense approved technical
requirements. In addition IMCO provides
forged aluminum and magnesium
components for aerospace and ordinance
applications. IMCO also specializes in sheet
metal and specialty products for the
aerospace industry. Major customers
include the U.S. Government, Raytheon,
Cessna, Bell, Boeing, Sikorsky, Lockheed
Martin and General Dynamics.
1100 East Broadway Glendale, CA 91205
Phone: 800-864-8008
Fax: 818-547-0397
E-mail: [email protected]
www.Micro2000.com
In business for more than fifty years,
IMCO boasts a fully qualified workforce
of approximately 600 employees
including professional, skilled and semiskilled workers, and occupies twentyeight buildings on thirty acres of land.
With its large, dispersed workforce
IMCO poses a formidable IT challenge to
its small team of network administrators.
The five member IT team is tasked with
managing three hundred PCs, eighty thin
client terminals, and sixty-five printers. In
addition, the company expects to
implement a Symbol® wireless handheld
solution throughout its facilities in the
coming year.
"We needed a solution that would help
reduce foot fatigue and headaches while
helping us automate necessary tasks
throughout our network," explained
Keith Rogers. Those tasks included
managing hardware and software
inventories, monitoring users in stealth
mode, and remotely administering
software patches. The IT team needed to
be able to touch every machine within
IMCO's network from a secure IT area.
No stranger to Micro2000's suite of PC
diagnostics products, Rogers has been a
happy customer for more than eight
years. Having been very satisfied over the
years with the company's Micro-Scope
and Post-Probe products, as well as the
company's excellent and knowledgeable
technical support team, he was eager to
evaluate the new RemoteScope™
network management solution for IMCO.
Not only has the IT department been satisfied, but IMCO
management has also taken notice of RemoteScope's
timesaving network management features. The IMCO HR
department intends to use RemoteScope to remotely
manage five new plasma monitors installed in lobby and
conference areas for the purpose of broadcasting
company news, security alerts, employee awards, visitor
welcome messages, PowerPoint slideshows, and other
timely information. Select HR staffers will have password-
Rogers purchased RemoteScope with one hundred seat
protected access to the RemoteScope console in order to
licenses and began a pilot test. With the help of
effect content changes that can be quickly distributed to
Micro2000's technical support team, he was able to install
all the plasma monitors throughout the company.
and configure the software within eight minutes, and was
quite impressed with the product's intuitive interface and
approach to solving network management problems.
My experience with Micro2000 has
RemoteScope has greatly simplified
the IT function at IMCO," commented
Rogers. "Now, critical tasks such as
troubleshooting, monitoring users or
upgrading software, which used to take
hours as well as trips to various
buildings, can all be managed remotely. It
has made our operations more efficient,
while delivering convenience and
cost-savings.
1100 East Broadway Glendale, CA 91205
Phone: 800-864-8008
Fax: 818-547-0397
E-mail: [email protected]
www.Micro2000.com
been that they approach an IT problem
from the customer's perspective,"
concluded Rogers. "They take a deeper
view into a computer problem, and can
resolve it more quickly than competitive
solutions. I've been thoroughly happy
with their high quality products as well
as their excellent technical support
team. RemoteScope, along with the
other Micro2000 products, are part of
my IT bag of tricks that I bring with me
to every company I work for.
• Remote Software & Patch Deployment
• Instant Software & Hardware Inventory
• Remote Control & Monitoring
• Secure Chat / Conferencing
• Built-In Security
• Wake on LAN
• File Transfer & Distribution
• Task Management
• VIP Clients
• Customized Reports
ABOUT MICRO 2000
• Group Administration
Network Management Software. Founded in 1990 by
• VB Script Creator
quality computer diagnostic tools for PCs which at that
• Auto Detect Clients
product was MicroScope which immediatesly garnered
• Automatic Updates
best-selling product of its type in the industry. This
Microsoft Windows® Compatible
Micro 2000 is a leading provider of PC Diagnostic and
CEO Rob McFarlane, Micro 2000 provided professional
time were only avaiable for mainframes. The first
a Byte Magazine User’s Choice award and became the
success lead Micro 2000 into development of a
comprehensive network management program,
RemoteScope, which has become the flagship product
for Micro 2000.
1100 East Broadway Glendale, CA 91205
Phone: 800-864-8008
Fax: 818-547-0397
E-mail: [email protected]
www.Micro2000.com
NSN# 7030-01-523-5406