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Solution Brief
Level Platforms’ Managed Workplace*
Intel® vPro™ Technology
Level Platforms and Intel® vPro™ Technology
Offer MSPs A Proven Solution
With Real-World Business Benefits
Level Platforms Inc. is a leading provider of managed services
software for IT solution providers serving small and mid-sized
businesses. The company’s award-winning solution, Managed
Workplace,* is used by thousands of managed services providers
(MSPs) in 30 countries to remotely monitor and manage the
IT networks of tens of thousands of customers.
Managed Workplace enables MSPs to deliver a virtually unlimited
set of unique and profitable managed services designed to help
your business grow:
• Generate new recurring revenue streams
• Identify new project and product sales
• Reduce service delivery and operational costs
• Acquire new customers
Meanwhile, your customers gain exceptional IT services and value:
• Maximized uptime through proactive monitoring, alerting and
issue resolution
• Increased security through integration with solutions from
leading security software vendors as well as leading anti-virus
solutions, patch management, security auditing, alerting
and reporting
• Reduce deskside and service depot visits by resolving problems
quickly from the management console — even if a PC is powered
off or in standby mode, is connected to a wireless network, or
has an unresponsive operating system.2
• Automated proactive alerts identify issues before they escalate
into problems or require costly repairs.
• Secure remote power-up and power cycling allow scheduled
maintenance, backups and monitoring to be performed after
hours, avoiding interruptions to business.2
• Remote POST and BIOS access improves ability to remotely
debug issues.
• Encrypted, remote security updates help ensure that security
patches are up to date and speed the deployment of critical
patches, even to systems that are off or down.2
• Remote asset-tracking eliminates time-consuming manual
inventory of hardware and software and is possible even if
a system is off or down.2
See the Real-World, Quantifiable Results
Top-tier MSPs are getting more done by using the advanced
capabilities of Intel vPro technology to extend the reach of
Level Platforms’ Managed Workplace:
• Improved performance and reliability through network and
resource optimization
• Advanced, hardware-based remote capabilities that increase
efficiency and lower costs
• Real-time asset inventory and management
• Security technologies that better protect business data
and minimize risk
• Comprehensive services at a cost that’s stable and affordable
• Increased return on the customer’s IT investment
• Greater peace of mind knowing they can focus on their
business, not their IT infrastructure
The Intel® vPro™ Technology Advantage
PCs powered by Intel® vPro™ technology1 have unique hardwarebased management and security capabilities that augment the
functionality of Managed Workplace and make it even easier
for you to provide reliable PC care, intelligent performance and
smart security. These advances enable you to deliver a managed
services solution with more value to customers:
• Active and passive power management capabilities that
help customers save money
On the next page, check out the numbers that MSPs are
experiencing when they take advantage of the integration
between Managed Workplace and Intel vPro technology. Their
results illustrate the real-world benefits, including lower service
delivery cost and higher customer satisfaction.
Alvarez Technology Group Inc., Salinas, California
Alvarez Technology Group (ATG) understands that advanced tools are key to efficient service delivery and revenue growth. ATG is using
Managed Workplace 2010 to manage desktop and notebook PCs based on Intel vPro technology. “vPro is the kind of tool that can drive
growth,” says Luis Alvarez, president. “We can serve more customers with our existing resources while increasing our level of service
and expanding our geographic coverage.”
Without Intel®
vPro™ Technology
With Intel®
vPro™ Technology
Improvement
Average time to resolve a hardware problem
118 minutes
20 minutes
Improved 83%
Average time to resolve a software problem
25 minutes
18 minutes
Improved 28%
Average amount of downtime per PC per month
30 minutes
15 minutes
Improved 50%
8
2
Improved 75%
8 hours
2 hours
Improved 75%
$0
$828
TCO lowered by $828
Activity
Deskside visits per typical customer
Time to achieve 95% patch saturation
Power cost savings per PC over 3-year life span
Read the full case study at msp.intel.com/alvarez.
Alpheon Corp., Raleigh, North Carolina
Alpheon recognizes that low support costs are key to high service levels and profitability. “By extending the capabilities of the Managed
Workplace management console, vPro helps us increase our efficiency,” says Greg Donovan, president. “Managed service providers that
leverage Intel vPro technology are going to have a competitive advantage through fewer truck rolls, shorter resolution and remediation
times, and increased efficiency.”
Without Intel®
vPro™ Technology
With Intel®
vPro™ Technology
Improvement
Average time to resolve a hardware problem
180 minutes
15 minutes
Reduced 92%
Average amount of downtime per PC per month
20 minutes
15 minutes
Reduced 25%
Power cost savings per PC over 3-year life span
$0
$631
TCO lowered by $631
Activity
Read the full case study at msp.intel.com/alpheonreseller.
For More Information
To learn more about Level Platforms’ Managed Workplace, visit www.levelplatforms.com.
For partner-specific information, visit www.levelplatforms.com/Vendors/Certified_Vendors/Intel.aspx.
To learn more about Intel vPro technology, visit msp.intel.com.
Solution provided by:
Intel® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software and IT environment. To learn more visit
http://www.intel.com/technology/vpro
1
Requires activation and a system with a corporate network connection, an Intel® AMT-enabled chipset, network hardware and software. For notebooks, Intel AMT may be unavailable or limited over a host OS-based VPN, when
connecting wirelessly, on battery power, sleeping, hibernating or powered off. Results dependent upon hardware, setup & configuration. For more information, visit http://www.intel.com/technology/platform-technology/intel-amt
2
UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A
SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR.
Copyright © 2011 Intel Corporation. All rights reserved. Intel, the Intel logo, and vPro are trademarks of Intel Corporation in the U.S. and other countries.
*Other names and brands may be claimed as the property of others.
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