Anishnawbe Mushkiki Inc.
Administration. 29 Royston Court, Thunder Bay, ON. P7A 4Y7.
Phone: (807) 343-4843, Fax: (807) 343-4728
POSITION POSTING
Posting #: A20150305
Position Vacancy Title: Client Service Representative, Casual Part Time
# of Vacancy: 1
Division: Anishnawbe Mushkiki Aboriginal Health Access Centre
Work Location: 29 Royston Court, Thunder Bay
Union Affiliation: UNIFOR
Posting Date: March 30, 2015
Posting Deadline: April 13, 2015
ORGANIZATION / DEPARTMENT INFORMATION:
Anishnawbe Mushkiki Inc. is an Aboriginal community –led, primary health care, non-profit
organization. Our employees collaborate and work within a multi-disciplinary health services
team to achieve a common goal of improving the quality of health and life of Aboriginal
people.
Located at 29 Royston Court, our Thunder Bay Aboriginal Health Access Centre empowers
Aboriginal people to achieve optimal health and well-being through a wholistic healthcare
approach. We operate a primary care clinic, as well as, offer traditional healing, cultural
programs, health promotion programs, community development initiatives, and social support
services. Services are available to all Aboriginal people in Thunder Bay and catchment area.
We have a unionized workforce and offer competitive compensation, pension and benefits.
POSITION SUMMARY:
As a member of a multi-disciplinary care team, the Client Service Representative will provide
excellent customer service to clients and visitors of clinic reception, as well as, clinic and
office administration support.
KEY RESPONSIBILITIES & DUTIES:
Provides excellent customer service to client and all visitors that report to reception
 Welcomes and greets all clients and visitors, in person or over the phones; responding
and directing in a courteous manner to meet their needs accordingly.
 Answers the phone while maintaining a polite, consistent phone manner using
established telephone etiquette.
 Facilitates client flow by notifying the provider of client's arrival, being aware of delays,
and communicating with clients and clinical staff.
 Using the clinic data system computer application, accurately inputs client
demographics information, ensuring all appropriate fields are populated.
 Performs client registrations, schedules client appointments, checks clients in for
scheduled visits, re-schedules appointments as necessary.
 Coordinates multiple provider appointment requests for clients convenience, ie.
footcare, diabetes health, social navigator and primary care.
 Protects client confidentiality through following established clinic operations protocol,
such as making sure protected health information is secured and logging off the
computer before leaving it unattended.
Provides excellent customer service and support to clinic staff
 Confirms patient appointments for all providers per established clinic protocol (via by
phone, the day prior).
 Assists with the timely booking of appointments for clients with specialists and for
diagnostic tests.
 Performs booking of appointments for all referrals (internal or external) given by Nurse
Practitioners, Physicians and other Medical Clinic staff.
Provides clinic and office administration support
 Keeps the reception and waiting area tidy and organized.
 Oversees all incoming mail, faxes, etc.; ensuring outgoing mail issued daily for timely
communication and maintaining a log for all in/outgoing mail, faxes, etc.
 Processes incoming / outgoing packages (Purolator, etc.)
 Checks and responds to all messages and updates phone messaging system as
required.
 Keeps office supplies adequately stocked by anticipating inventory needs, submitting
monthly order, and monitoring office equipment.
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Ensures timely correspondence and invoicing of all third-party requests (ie. Lawyers,
WSIB, etc.) with adherence to maximum patient privacy by way of established
procedures.
Performs other duties as assigned by the Executive Director / Clinic Manager
Maintains health records administration
 As applicable, pulls charts and files with any client information accordingly the day
before.
 As applicable, ensures medical reports are distributed with their chart to providers, in
an accurate and timely manner.
 Checks client charts returned from providers and scan all required documentation,
including those received via fax, client, etc. into data system.
QUALIFICATIONS & REQUIREMENTS:
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Medical Secretary certificate or working equivalence
Min. two years’ experience with clinic and general office administration
Ability to work independently and as a member of a multi-disciplinary health services
team
Excellent oral and written communication skills
Ability to use computer software applications
Ability to operate office equipment (ie. Scanner, Fax, Photocopier, etc.)
Ability to multi task and work under pressure while maintaining excellent customer
service
Ability to take initiative and problem solve
Ability to communicate effectively with clinic providers, staff, clients and members of
public
Ability to use telephone headset, talk, write or type into computer software
simultaneously
Ability to manage numerous demands at the same time
Knowledge and experience working with Aboriginal peoples and communities is
preferred
Awareness and respect of Ojibway /Cree traditional healing practices is preferred
Ability to speak Ojibway / Cree is an asset
Submit to a Tuberculin (TB) Skin Test, Satisfactory Criminal Records Check including
Vulnerable Sector Screening Check upon job offer
Skill and Knowledge
 Ability to use computer software applications
 Ability to operate office equipment (ie. Scanner, Fax, Photocopier, etc.)
 Ability to multi task and work under pressure while maintaining excellent customer
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service
Ability to work individually and as part of a team
Ability to take initiative and problem solve
Good knowledge of clinic and general office administration
Relationships
 Ability to communicate effectively with clinic providers, staff, clients and members of
public
Work context
 Using headset, talking and typing or writing simultaneously
 Sitting, walking
 Dealing with numerous demands at the same time
ADDITIONAL INFORMATION:
Will be required to occasionally work at the Nurse Practitioner Led Clinic on 101 N. Syndicate
Avenue as directed, as such, a valid driver’s license and access to own vehicle is desirable.
APPLICATION INSTRUCTIONS:
Applicants may submit covering letter and resume through email, quoting posting # and
position vacancy title in the subject line, to: [email protected] by the posting deadline date.
Anishnawbe Mushkiki Inc. is an equal opportunity and inclusive employer. We thank all
applicants for considering employment with Anishnawbe Mushkiki Inc. Only applicants
selected for an interview will be contacted.
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