1. travel
2. tourist facilities
3. hotel

PRSRT FIRST CLASS
U.S. Postage
PAID
Olathe, KS
66061
Permit No. 345
P.O. Box 711233
Oak Hill, VA 20171
Foundational
Building
Blocks of
Hospital
Development
June 12-15, 2015
Tempe Mission
Palms Hotel and
Conference Center
Hotel Deadline: May 22, 2015
Meeting Registration Deadline: May 29, 2015
Register 3 ways: Online, Fax or Mail
Tempe, Arizona
www.natco1.org
Foundational Building Blocks
of Hospital Development
Hospital Development (HD) staff maintain a
close, collaborative relationship with hospitals
throughout the United States, to help define,
shape and guide their roles in the donation
process. HD staff require foundational HD skills
to execute their roles effectively. This course
offers instruction and skill-development in
these foundational HD skills:
Self-assessment, communication
at all levels, physician engagement,
emotional intelligence and
conflict management
Review of legislation, CMS and Joint
Commission requirements; how to
utilize SRTR, OPTN, UNOS
and other resources
Ensuring HD objectives drive
quality and donation goals;
strategic planning and
process development
HRSA Community of
Practice initiatives, emotional
hardwiring of hospitals and
multicultural considerations
Who Should Attend?
The Foundational Building Blocks of Hospital Development (HD) is
designed to share and teach “best practices” to HD professionals
and any OPO professionals wishing to develop and grow HD skills.
This course is not intended as an initial HD orientation course. It
is designed to supplement existing HD knowledge and provide a
forum to explore resources, learn best practices and share with
colleagues from across the country. It is recommended that those
attending the Foundational Building Blocks of HD course should
have at least three months experience in HD. To build upon the
foundational course, and to prepare new and future leaders, an
Advanced HD course is also offered later in the year.
Location and Accommodations
The Tempe Mission Palms Hotel and conference center is five
miles from the Phoenix Sky Harbor International Airport. The
hotel is located in downtown Tempe and within walking distance
of more than 170 shops, galleries and restaurants. The hotel is
a certified conference center, creating a high-quality learning
experience. Tempe Mission Palms offers many amenities, including
an outdoor swimming pool with two whirlpools, complimentary
fitness center and tennis courts. To learn more about the hotel,
please visit www.missionpalms.com. NATCO has reserved a block
of rooms at the Tempe Mission Palms Hotel for course participants
at a rate of $149 plus tax and hospitality fee per night for a single
or double room. To make your hotel reservation contact the
hotel directly at 480-894-1400 or 800-547-8705 or make your
reservations online at http://bit.ly/1wUcqus. In order to receive
this room rate, you must make your hotel reservation no later
than midnight Friday, May 22, 2015.
Communication
&
Interpersonal
Interaction
Regulatory
&
Data Resources
Measures of
Excellence
Best Practices
in HD
An additional $12.95 per night hospitality fee will be charged to
each guestroom. The fee includes local and toll-free telephone
calls, incoming fax service, daily newspaper delivered to each
guestroom, in-room coffee service, airport transportation,
wireless high-speed Internet access, valet parking, bell staff and
maid gratuities and access to the fitness center.
Transportation
Each attendee receives complimentary ground transportation to
and from the airport with a room reservation at the conference
hotel. The Tempe Mission Palms Hotel provides shuttle service
every half hour from 5:30 a.m. to 10:30 p.m. Once you have
arrived at Sky Harbor International Airport, pick up your luggage
at the baggage claim, then call the Tempe Mission Palms operator
at 480-894-1400 using your personal cell phone or airport pay
phone and indicate in which terminal you are located. The shuttle
should arrive within a few minutes. The travel time to the hotel is
approximately 10 minutes.
Please let the hotel bell staff know that you need to take the next
shuttle to the airport approximately 15 minutes prior to your
departure time. The shuttle leaves every half-hour.
Cab fares to and from the airport are a flat fee of $18 one way.
Parking: Complimentary valet parking is available at the hotel.
Metered parking is also available at $2 per hour or $12 per day.
Continuing Education
NATCO will award continuing education certificates to
participants who attend the course. CE records are maintained
by the NATCO Executive Office for a period of seven years.
The program has been approved by the following boards for
continuing education hours: American Board for Transplant
Certification (ABTC) – 22.25 Category I CEPTCs.
Schedule of Events
Afternoon refreshment break provided on Friday. Continental breakfast, lunch and refreshment breaks provided on Saturday and Sunday.
Continental breakfast and refreshment break provided on Monday.
PROCUREMENT REVIEW DAY—PARTICIPATE IN INTRODUCTORY COURSE SESSIONS
Friday, June 12
These sessions are optional but highly recommended. Please attend the HD course meet & greet prior to the course, and don’t miss the
Welcome Reception immediately following the sessions on Friday.
1:15 p.m. – 2:15 p.m.
Meet & Greet with HD Course Participants
2:00 p.m. – 2:15 p.m.
Welcome & Opening Remarks
2:15 p.m. – 3:15 p.m.
Speed Networking
3:30 p.m. – 4:15 p.m.
Walk the Walk … Transplant Timeline
4:15 p.m. – 5:00 p.m.
Pearls of the Profession: Work-Life Balance
5:15 p.m. – 6:00 p.m.
Investing in Donation & Transplantation
6:00 p.m. – 7:00 p.m.
Introduction to Transplant Ethics
7:00 p.m. – 8:30 p.m.
Welcome Reception
FOUNDATIONAL BUILDING BLOCKS OF HOSPITAL DEVELOPMENT
Saturday, June 13
8:00 a.m. – 12:00 p.m.
Communication & Interpersonal Interaction
ƒƒ
Adapting communication and consulting skills to all levels of hospital personnel
ƒƒ
Physician engagement
ƒƒ
Emotional intelligence and conflict management and working with difficult situations and
people
1:00 p.m. – 5:00 p.m.
Regulatory & Data Resources
ƒƒ
Legislative requirements, e.g. CMS, The Joint Commission, state-laws, FDA
ƒƒ
Data resources (SRTR, OPTN, UNOS, etc.), how to find and utilize them
ƒƒ
History of Community of Practice
ƒƒ
First things first to high leverage changes – analyzing hospitals’ needs and learning various HD
strategies
Sunday, June 14
8:00 a.m. – 12:00 p.m.
Best Practices in HD
ƒƒ
Multicultural considerations and tools in HD
Measures of Excellence
ƒƒ
Dashboards and utilizing data to analyze, strategize, consult and communicate
1:00 p.m. – 5:00 p.m.
Measures of Excellence
ƒƒ
Utilize the various strategy methodologies to improve donation processes within hospitals
Best Practices in HD
ƒƒ
HRSA initiatives in the Community of Practice (Change Packet)
ƒƒ
Emotional hardwiring of hospitals
Monday, June 15
8:00 a.m. – 11:00 a.m.
11:00 a.m. – 11:30 a.m.
Group Presentations
Wrap-Up and Close
COURSE FACULTY
Cecile Aguayo, RN, BSN, Director, Professional Education/Hospital Services, Intermountain Donor Services
Hedi Aguiar, RN, MSN, Donation Process Improvement Manager, California Transplant Donor Network
COURSE FORMAT The curriculum of the Foundation Building Blocks of Hospital Development (HD) course was developed based on feedback from HD directors and
managers across the nation. Attendance of the entire course, which includes the group presentation on the final day, will result in a certificate of
accomplishment. CEs will also be provided to those who complete the CE paperwork. Only CEs can be attained for partial attendance of the course.
HD attendees have the opportunity to participate in the Procurement Practice Review Day scheduled on Friday, June 12, 2015, as part of the regular
registration fee. This review day is aimed to provide some additional information for HD specialists who do not have clinical backgrounds. The
Procurement Practice Review Day material is in a lecture format.
The course material for Foundational Building Blocks of HD course is presented in workshop format. Small-group discussions and projects are
facilitated and completed throughout the course with feedback from faculty. Please bring your laptop computer, if available. Participant teams will
be formed. As a concluding exercise, all teams will be building and delivering a brief presentation on the final day, utilizing information and “best
practices” shared during the HD course. It is extremely important that all attendees depart for the airport after 12:00 p.m. when the conference
ends on Monday, June 15. Certificates of accomplishment will only be given to attendees who have attended the entire course.
Foundational Building Blocks of Hospital Development
REGISTRATION FORM
June 12-15, 2015
Course Registration Postmark Deadline: May 29, 2015
Register online at www.natco1.org
First Name M.I. Last Name
Institution Name
3 Ways to Register
Register online at
Department Name
www.natco1.org
Work Home Address
City Fax with credit card
State Zip Country
Business Telephone Fax Number
Email Address
Please specify any special needs (including dietary or allergies):
In case of emergency, please notify (Name/Relation/Telephone):
information to:
703-879-7544
Mail to:
NATCO
P.O. Box 711233
Oak Hill, VA 20171
Overnight Mail Only:
NATCO
12820 Rose Grove Dr.
Oak Hill, VA 20171
Registration Choices
Method of Payment
Payment by check, credit card or money order must accompany this registration form
to complete registration.
 Check or money order (U.S. dollars only, drawn on a U.S. bank)
payable to NATCO – Tax ID: 74-2076651
Charge payment to the following credit card:
 American Express  VISA  MasterCard  Discover
Credit Card Number Expiration Date CVV Code
Name as it appears on Card – Please Print
Signature Date
Cardholder Phone Number
 $950 for NATCO members
 $1,090 to join NATCO with
this course (includes 2015
membership dues thru
12/31/2015)
 $1,115 for non-members
 $40 ADDITIONAL GUEST TICKET
for the Welcome Reception
(includes appetizers). You only
need to pay this fee if you
are bringing a guest to the
reception.
Total enclosed:___________
Cancellation Policy:
A refund of the registration fee, less a
$50 processing fee, will be made if
written cancellation (and request for
reimbursement) is received by May 29,
2015. Substitutions are permitted, but
must be submitted in writing. You may
submit a written cancellation or request
for reimburse­
m ent or substitution
via fax at 703-879-7544 or email at
[email protected]. Please include refund
request and the reason for the cancellation.